avigilon AI NVR Premium and Premium Plus Appliance User Guide
- June 13, 2024
- aVIGILON
Table of Contents
AI NVR Premium and Premium Plus Appliance
Product Information: The Avigilon AI NVR is a network
security appliance that combines the functionality of an Avigilon
Network Video Recorder with the Avigilon Hardened OS and Avigilon
Control Center server software. It allows integration of existing
multi-megapixel IP cameras in your network and provides analytics
for non-analytics cameras. The AI NVR is designed to provide
secure, managed, and embedded OS for reliable video surveillance.
Product Usage Instructions: 1. System
Recommendations: – Uninterruptible Power Supply (UPS): Use a
UPS system to protect the hardware from mains supply problems and
power failures. It can also provide backup power during generator
start-up. – Camera Frame Rate: For optimal analytics performance,
the source camera should stream a minimum of 10 frames per second
(fps). Lower frame rates can be used for LPR analytics. – Web
Browser: Configure your web browser to accept cookies for proper
functioning of the Server Management page. It is recommended to use
the latest version of any supported web browser. 2.
Networking: – Passwords: When starting the AI NVR for the
first time, create new administrator passwords for both the ACC
Site and the Server Management page. These passwords are essential
for accessing and managing the AI NVR. If the passwords are lost,
the AI NVR can only be reset to its default state, resulting in
data loss and configuration reset. 3. Enabling Analytics on an
AI NVR: – To enable analytics on the AI NVR, refer to the
detailed instructions provided in the user manual. 4. Setting Up
License Plate Recognition (LPR) Performance Mode: – Follow the
instructions in the user manual to set up the LPR performance mode
on the AI NVR. 5. Troubleshooting: – Accessing the Server
Management page from a Web Browser: If you are unable to access the
Server Management page, ensure that your web browser is configured
to accept cookies. – Cannot Discover the Device: Troubleshoot
issues related to device discovery using the instructions provided
in the user manual. – Network Configuration: Troubleshoot network
configuration issues using the instructions provided in the user
manual. – Monitoring System Health: Learn how to monitor the system
health of the AI NVR by referring to the user manual. – Identifying
your Network Ports: Follow the instructions in the user manual to
identify and understand the network ports on the AI NVR. 6.
Powering Down an AI NVR: – Follow the instructions in the
user manual to properly power down the AI NVR. 7. Restoring the
AI NVR to Factory Default Settings: – To restore the AI NVR to
its factory default settings, refer to the instructions provided in
the user manual. 8. For More Information: – For additional
information and detailed instructions, refer to the user manual.
Note: This is a summary of product information and usage
instructions. Please refer to the complete user manual for
comprehensive guidance on using the Avigilon AI NVR.
User Guide
Avigilon AI NVR AI NVR Premium+ (AINVR-PRM-PLUS-XXTB) AI NVR Premium (AINVR-
PRM-XXTB) AI NVR Standard (AINVR-STD-XXTB) AI NVR Value (AINVR-VAL-XXTB)
© 2022, Avigilon Corporation. All rights reserved. AVIGILON, the AVIGILON
logo, AVIGILON CONTROL CENTER and AVIGILON APPEARANCE SEARCH are trademarks of
Avigilon Corporation. MacOS, FINDER and MACINTOSH are registered trademarks of
Apple Inc. FIREFOX is a registered trademark of Mozilla Foundation. Other
names or logos mentioned herein may be the trademarks of their respective
owners. The absence of the symbols TM and ® in proximity to each trademark in
this document or at all is not a disclaimer of ownership of the related
trademark. This document has been compiled and published using product
descriptions and specifications available at the time of publication. The
contents of this document and the specifications of the products discussed
herein are subject to change without notice. Avigilon Corporation reserves the
right to make any such changes without notice. Neither Avigilon Corporation
nor any of its affiliated companies: (1) guarantees the completeness or
accuracy of the information contained in this document; or (2) is responsible
for your use of, or reliance on, the information. Avigilon Corporation shall
not be responsible for any losses or damages (including consequential damages)
caused by reliance on the information presented herein. Avigilon Corporation
avigilon.com 20221109
2
Table of Contents
Introduction
System Recommendations Uninterruptible Power Supply Camera Frame Rate Web
Browser Networking Passwords Certificate Management
Package Contents
Overview of the AI NVR Premium and Premium+ Models
Overview of the AI NVR Standard Models
Overview of the AI NVR Value Models
NIC Teaming for Network Resiliency NIC Teaming Modes Active Backup Dynamic
Link Aggregation (IEEE 802.3ad) Adaptive Load Balancing
Setting Up the AI NVR Install the Sliding Rack Rails and Cable Management Arm
Install the Bezel Connect the Cables and Power On Download and Install the
Latest ACC Client Software Connect to the AI NVR (using DHCP) Connecting to
the AI NVR (using Static IP) Configuring the AI NVR for the First Time
Activate the ACC Software and Connect to Avigilon Cloud Services Activate ACC
Software and Feature Licenses Connect to Avigilon Cloud Services Activating a
License Online Activation Offline Activation Reactivating a License
Enabling Analytics on an AI NVR
6
7 7 7 7 8 8 8
9
10
13
15
17 17 17 17 17
19 19 20 20 20 21 22 24 24 24 25 25 25 26 26
28
3
Setting Up License Plate Recognition LPR Performance Mode
Using Server Management Open Server Management Server Management Dashboard
Access Server Management Features Create NIC Teams Manage Device Settings
Change the AI NVR Administrator Password Manage Time Settings Manage
Certificates Replace the Web Certificate Upload a Trusted CA Certificate
Upgrade the Firmware Reboot the AI NVR Manage ACC Services Enable ACC Client
Users to Archive Video Manage Storage Replace Hard Disk Drives Connect the
Device to Cameras and ACC Client Users Provide Server Logs and System Logs for
Support
Troubleshooting Accessing the Server Management page from a Web Browser Cannot
Discover the Device Network Configuration Monitoring System Health Identifying
your Network Ports
LED Indicators Diagnostic Indicators iDRAC Direct LED Indicators Power Status
Indicators Network Link Status Indicators Hard Drive RAID Status Indicators
Network Link Status Indicators Hard Drive RAID Status Indicators
Powering Down an AI NVR
28 29
31 31 32 33 34 34 35 36 36 37 38 39 40 40 41 42 44 45 45
47 47 47 48 48 49
50 50 51 52 54 54 55 56
58
4
Restore the AI NVR to Factory Default Settings
59
For More Information
60
5
Introduction
The Avigilon AI NVR is a network security appliance that provides all of the
functionality of an Avigilon Network Video Recorder with:
l Avigilon Hardened OS, Avigilon’s secure, managed, embedded OS. l Avigilon
Control Center server software. l Integration of existing multi-megapixel IP
cameras in your network that are not already analytic-
enabled with most of the features available on Avigilon analytic cameras: l
Object Detection — Detects and classifies people or vehicles to help operators
verify and respond faster. Unusual Activity Detection (UAD) automatically
detects atypical behavior of learned objects. Requires an ACC7-VAC license. l
Avigilon Appearance SearchTM — Quickly locates a specific person or vehicle of
interest across an entire site using a sophisticated deep-learning AI search
engine. l Face Recognition — Detects matches from managed watchlists to alert
operators of people of interest. Requires Appearance Search and an additional
ACC7-FACE license. l No-Face-Mask Detection — Detects when a person is not
wearing a face mask, with the ability to set-up alarms in ACC’s Focus of
Attention interface, Radio Alert and ACC Mobile 3 app. l License Plate
Recognition (LPR) — Accurately captures license plates at a range of distances
and speeds. Detects matches from managed license plate watchlists to alert
operators of vehicles of interest. Requires an ACC7-LPR license.
Introduction
6
System Recommendations
Uninterruptible Power Supply
Use an uninterruptible power supply (UPS) system to protect your video
surveillance system hardware. A UPS system is used to protect critical
equipment from mains supply problems, including spikes, voltage dips,
fluctuations and complete power failures using a dedicated battery. It can
also be used to power equipment during the time it takes for a standby
generator to be started and synchronized.
Camera Frame Rate
The AI NVR can provide analytics for non-analytics cameras. For optimal
analytics performance, the source camera should stream a minimum of 10 frames
per second (fps).
Note: It is acceptable to use frame rates lower than 10 fps for LPR analytics.
Web Browser
Basic administration settings for the AI NVR are managed through its Server
Management page, which can be accessed from the ACC Client application or a
web browser on a network workstation connected to the AI NVR. Supported web
browsers for Windows®, Mac or mobile devices include:
l Mozilla Firefox® l Google ChromeTM l Microsoft EdgeTM l Safari® l Chrome on
AndroidTM l Safari on Apple® iOS
Note: Your web browser must be configured to accept cookies or the Server
Management page will not function correctly.
It is recommended to use the latest version of any supported web browser.
System Recommendations
7
Networking
When locating where to install the AI NVR in a multi-server deployment,
consider the following items: l Before connecting the AI NVR, install the
latest ACC Client software on the ACC Client PC. l At initial setup time, the
ACC Client PC must have network access to the AI NVR. After a multi-server
site is created, the ACC Client PCs require network access to at least one
site member. For more information, see Download and Install the Latest ACC
Client Software on page 20. l Install the AI NVR so that it can communicate
over the network with all the ACC Site member servers. l Do not connect
cameras to the AI NVR until after the appropriate network configuration has
been set up.
Passwords
The first time you start the AI NVR you must create new administrator
passwords for both: l The ACC Site running on the AI NVR. l The Server
Management page running on the AI NVR .
Without these passwords the AI NVR can only be brought back into service by
resetting it to its default state as it was when first delivered — all
recorded data, updates made to the ACC Server software, and all configuration
settings are lost and cannot be restored.
Certificate Management
By default, the AI NVR is configured with a self-signed certificate, which
generates a connection warning in the web browser. Organizations that deploy
their own PKI can use the Certificates pane of the Server Management page to
manage certificates on the device. For more information, see Manage
Certificates on page 36.
Networking
8
Package Contents
Ensure the package contains the following hardware: l Avigilon AI NVR l Rack
sliding rail assembly kit l Cable management arm assembly kit l Bezel and key
l Power cables (may be provided in a separate box)
Note: North American AI NVR Premium and Premium+ models come with two sets of
two power cables. One set is rated NEMA 5-15P / C19 and the other set is rated
C19 / C20. Use one of these sets of two power cables to power your AI NVR
Premium and Premium+ models. Do not mix and match the cables by using one
cable from each set. AI NVR Premium and Premium+ models in other regions will
receive a single set of 2 power cables.
Package Contents
9
Overview of the AI NVR Premium and Premium+ Models
Figure 1: Front view of AI NVR Premium and Premium+ showing information tag (accessible after removing front bezel)
Figure 2: Front view of AI NVR Premium and Premium+ with bezel removed.
1. Diagnostic indicators Provides information about system operations. For
more information, see LED Indicators on page 50.
2. Bezel Protects against unauthorized physical access to the hard drives.
The bezel must be removed to access the front of the recorder.
3. Bezel lock Protects against unauthorized physical access.
4. Power button Controls the power supply to the appliance.
Overview of the AI NVR Premium and Premium+ Models
10
5. Video connector Accepts a VGA monitor connection.
6. USB connectors Disabled at run time.
7. Information tag Details of the pull-out tag that provides the serial
number, product service details and support information.
8. Hard drive caddies Provides access to hot-swappable hard drives. The LED
indicators on each hard drive caddy indicate the status of the hard drive.
The AI NVR Premium and Premium+ models are equipped with 10-12 hard drives,
depending on the capacity of your unit. 9. Pull-out tab for the information
tag Location of pull-out tab.
Figure 3: Back view of the AI NVR Premium and Premium+.
1. Out-of-Band Management (OOBM) connector Accepts an OOBM RJ-45 Ethernet
connection to the management network.
2. Serial connector Accepts connections to serial devices.
3. Video connector Accepts a VGA monitor connection.
4. USB connectors Disabled at run time.
5. Four (4) RJ-45 1 Gbps Ethernet ports Use these ports to connect to the
network of security cameras and ACC Client workstations.
To achieve maximum throughput and increase your network resiliency, it is
recommended to use network interface controller (NIC) teaming with your
network connections. For more information, see NIC Teaming for Network
Resiliency on page 17. 6. Power supply Two hot swappable redundant power
supplies.
Overview of the AI NVR Premium and Premium+ Models
11
Note: North American AI NVR Premium and Premium+ models come with two sets of
two power cables. One set is rated NEMA 5-15P / C19 and the other set is rated
C19 / C20. Use one of these sets of two power cables to power your AI NVR
Premium and Premium+ models. Do not mix and match the cables by using one
cable from each set.
AI NVR Premium and Premium+ models in other regions will receive a single set
of 2 power cables.
7. Four (4) SFP+ 10 Gbps Ethernet ports Use these ports to connect to the
network of security cameras and ACC Client workstations. To achieve maximum
throughput and increase your network resiliency, it is recommended to use
network interface controller (NIC) teaming with your network connections. For
more information, see NIC Teaming for Network Resiliency on page 17.
Overview of the AI NVR Premium and Premium+ Models
12
Overview of the AI NVR Standard Models
Figure 4: Front view of AI NVR Standard showing information tag (accessible after removing front bezel)
Figure 5: Front view of AI NVR Standard with bezel removed.
1. Diagnostic indicators Provides information about system operations.
For more information, see LED Indicators on page 50. 2. Bezel
Protects against unauthorized physical access to the hard drives. The bezel
must be removed to access the front of the recorder. 3. Bezel Lock Protects
against unauthorized physical access. 4. Power button Controls the power
supply to the appliance. 5. Video connector Accepts a VGA monitor connection.
Overview of the AI NVR Standard Models
13
6. USB connectors Disabled at run time.
7. Information tag Details of the pull-out tag that provides the serial
number, product service details and support information.
8. Hard drive caddies Provides access to hot-swappable hard drives. The LED
indicators on each hard drive caddy indicate the status of the hard drive. The
AINVR-STD-24TB and AINVR-STD-48TB models are equipped with eight hard drives.
The AINVRSTD-32TB, model is equipped with six hard drives.
9. Pull-out tab for the information tag Location of pull-out tab.
Figure 6: Back view of the AI NVR Standard
1. Out-of-Band Management (OOBM) connector Accepts an OOBM RJ-45 Ethernet
connection to the management network.
2. Serial connector Accepts connections to serial devices.
3. Video connector Accepts a VGA monitor connection.
4. USB connectors Disabled at run time.
5. Four (4) RJ-45 1 Gbps Ethernet ports Use these ports to connect to the
network of security cameras and ACC Client workstations. To increase your
network resiliency, it is recommended to use network interface controller
(NIC) teaming with your network connections. For more information, see NIC
Teaming for Network Resiliency on page 17.
6. Power supply Power supply.
Overview of the AI NVR Standard Models
14
Overview of the AI NVR Value Models
Figure 7: Front view of AI NVR Value showing information tag (accessible after removing front bezel).
Figure 8: Front view of AI NVR Value with bezel removed.
1. Bezel Lock Protects against unauthorized physical access.
2. Bezel Protects against unauthorized physical access to the hard drives.
The bezel must be removed to access the front of the recorder.
3. Power button Controls the power supply to the appliance.
4. USB connectors Disabled at run time.
5. Micro USB port Provides access to the Out-of-band (OOB) Management Network
interface.
6. Information tag Details of the pull-out tag that provides the serial
number, product service details and support information.
7. Hard drive caddies Provides access to hot-swappable hard drives. The LED
indicators on each hard drive caddy indicate the status of the hard drive.
The AINVR-VAL-6TB and AINVR-VAL-12TB models are equipped with four hard
drives. 8. Pull-out tab for information tag
Location of pull-out tab.
Overview of the AI NVR Value Models
15
Figure 9: Back view of the AI NVR Value
1. Serial connector Accepts connections to serial devices.
2. Two (2) RJ-45 1 Gbps Ethernet ports Use these ports to connect to the
network of security cameras and ACC Client workstations.
To increase your network resiliency, it is recommended to use network
interface controller (NIC) teaming with your network connections. For more
information, see NIC Teaming for Network Resiliency on the next page. 3. Power
supply Primary power supply. An optional secondary power supply is available.
4. Video connector Accepts a VGA monitor connection. 5. Out-of-band management
(OOBM) connector Accepts an OOBM RJ-45 Ethernet connection to the management
network. 6. USB connectors Disabled at run time.
Overview of the AI NVR Value Models
16
NIC Teaming for Network Resiliency
To further increase network resilience, it is recommended to use network
interface controller (NIC) teaming with the AI NVR network connections. This
can be set up using the Server Management page.
Tip: l On AI NVR Premium and Premium+, either NIC teaming or separate VLANs
would be required
to achieve the maximum available throughput. l Since the AI NVR Value only has
two network ports, if NIC teaming is used, you will no longer
be able to separate recording and playback traffic with IP subnets.
The AI NVR supports three types of NIC teaming. For more information, see NIC
Teaming Modes below.
NIC Teaming Modes
The AI NVR supports three types of NIC teaming: Active Backup, Dynamic Link
Aggregation (IEEE 802.3ad), and Adaptive Load Balancing.
Active Backup
In this mode, one port out of the teamed network ports is designated as the
primary port, and the others are set as the backup ports. While the primary
network port is functioning properly, the backup ports will not be used. In
the event that the primary network port fails, the backup network ports will
take over. Both network ports work as unique virtual network interfaces with a
single mac address visible to other network devices.
Dynamic Link Aggregation (IEEE 802.3ad)
In this mode, all of the teamed network ports will be aggregated into a single
connection that has a combined bandwidth equal to the sum of all the teamed
port’s individual bandwidth. All teamed network ports will be utilized
simultaneously while in this mode and all devices using the teamed ports will
operate at the same speed and duplex. If one network port were to fail, then
all traffic will be forced through the remaining network ports and your
bandwidth will be reduced to the sum of the remaining ports’ bandwidth.
Note: This mode requires a switch that can support IEEE 802.3ad Dynamic Link
Aggregation, and will require some setup on that switch.
Adaptive Load Balancing
In this mode, both network ports will be used as separate 10 Gb/s or 1 Gb/s
connections, but the AI NVR will attempt to dynamically load balance the
transmitted and received traffic that passes through each network
NIC Teaming for Network Resiliency
17
port. Each network port can be connected to different network switches on the
same IP subnet to increase redundancy. In the event that one network port
fails, all traffic will be redirected to the working network port.
This mode provides many of the benefits of Dynamic Link Aggregation without
the need for any switch configuration or support. Additionally, this mode
supports network ports of different speeds (10 Gb/s and 1 Gb/s) to be teamed
together.
Adaptive Load Balancing
18
Setting Up the AI NVR
Install the Sliding Rack Rails and Cable Management Arm
If the AI NVR will be mounted in a server rack, install the Sliding Rack Rails
and the Cable Management Arm (CMA) provided in the appliance package. Follow
the procedures outlined in the Rack Installation Instructions and the CMA
Installation Instructions provided in the assembly kits.
Note: When rack-mounting the recorder, ensure no interference occurs from the
sliding arms of adjacent equipment in the rack. Every sliding rack rail on the
server rack must be aligned before you insert the recorder into the rail for a
smooth installation. For more information, refer to the dimensions in your
server rack design documentation.
Setting Up the AI NVR
19
Install the Bezel
The bezel can be installed on the front of the recorder to help protect the
hard drives against unauthorized access.
1. Align and insert the right end of the bezel until it clicks into place. 2.
Push the left end of the bezel into the front of the unit until it clicks into
place. 3. Use the provided key to lock the bezel.
Connect the Cables and Power On
Refer to the diagrams in the Overview section for the location of the
different connectors. Make the following connections as required:
1. Connect the AI NVR to the network by plugging an Ethernet cable into one
of the Ethernet ports. 2. Connect a power cable to all of the power supplies
at the back of the AI NVR. 3. Press the power button on the front of the AI
NVR and wait for it to start up. Wait for the System health
and System ID diagnostic LED indicator to stop blinking and turns a steady
blue. For more information on the different LED status indicators, see LED
Indicators on page 50.
Download and Install the Latest ACC Client Software
Install the latest version of the ACC Client software (from
avigilon.com/support/software) on a workstation connected to the same network
on which you are going to connect the new AI NVR.
1. Click through to locate the installation software for the latest version
of the ACC Client software. 2. If necessary, copy the installation software to
transferable media and then to a network workstation
with network access to the device, following the security protocols in force
for your organization.
Note: The first time you access the web site from which you download the
software you will be prompted to register. Enter all of the required
information and click Complete Registration. Your registration is
automatically accepted and you will proceed to the web site.
Install the Bezel
20
Connect to the AI NVR (using DHCP)
If you use DHCP to assign IP addresses in your network, the new AI NVR is
immediately detected after it is connected to the security network. The ACC
server software then adds it to the list of sites that is displayed in the
System Explorer when you start the ACC Client.
1. On a workstation connected to the same network as the AI NVR, start and
log in to the ACC Client software.
2. Locate the new site in the Site Login list. You are looking for a site
labeled “AINVR-PRM-PLUS-xxTB
3. The administrator username is pre-populated along with an empty password.
Leave the credentials as they are and click Log In.
4. You are prompted to enter new login credentials for the administrator user
of the ACC Server running on the AI NVR. Enter and confirm the new
administrator password and click OK.
Important: Save the password in a secure format and location either physically
or electronically so that it can be retrieved if the password is forgotten.
5. In the Explorer right-click on the AI NVR and select Setup. 6. Click to
select the server below the site you right-clicked in the previous step.
7. Click Server Management. 8. Click Trust on the certificate message that
opens. 9. You are prompted to log in to the Server Management interface.
You are prompted to create a new password for the administrator user of the AI
NVR operating system. Enter and confirm the new administrator password, then
click Apply. It is recommended to not use the same credentials as the ACC
system administrator.
Important: Save the password in a secure format and location either physically
or electronically so that it can be retrieved if the password is forgotten.
The Dashboard panel of Server Management for the AI NVR is displayed.
Note: On subsequent logins, you will need to enter the administrator username
and this password when logging in to the AI NVR Server Management interface.
The administrator is
Connect to the AI NVR (using DHCP)
21
the only user that can log in to the Server Management interface.
10. Configure the basic settings for your new AI NVR in Server Management,
including the hostname, time zone, and language. For more information see
Configuring the AI NVR for the First Time on page 24.
To increase your network resiliency, it is recommended to use network
interface controller (NIC) teaming with your network connections. For more
information, see NIC Teaming for Network Resiliency on page 17.
Connecting to the AI NVR (using Static IP)
You must use this procedure if: l This is the first appliance that will run
the ACC Server software in your security network, or l Static IP addresses are
assigned to all the devices managed by ACC software in your security network
After powering on the AI NVR: Check that the appliance LED indicators display
the correct status. See LED Indicators on page 50 for more information.
1. Discover the appliance. Use File Explorer on a Windows computer or Finder®
on a Macintosh computer on the same local network as the AI NVR. You are
looking for a device labeled “AINVR-PRM-PLUS-xxTB-
2. Click to connect to the device.
Important: By default, the AI NVR is configured with a self-signed
certificate, which generates a connection warning in the web browser.
Organizations that deploy their own PKI can use the Certificates pane of the
Server Management page to manage certificates on the device. For more
information, see Manage Certificates on page 36.
3. Click past any connection messages displayed by the web browser. You will
see two warning messages that differ slightly depending on the browser. For
example, if the browser is: l Chrome–Click Advanced on the first screen and
Proceed to
Connecting to the AI NVR (using Static IP)
22
4. You are prompted to log in to Server Management. You are prompted to
create a new password for the administrator user. Enter and confirm the new
administrator password, then click Apply. This is the new password for the
system administrator of the AI NVR operating system.
Important: Save the password in a secure format and location either physically
or electronically so that it can be retrieved if the password is forgotten.
The Dashboard panel of the Server Management page is displayed.
Note: On subsequent logins, you will need to enter the administrator username
and this password when logging in to the Server Management interface. The
administrator is the only user that can log in to the Server Management
interface.
5. On the navigation sidebar click Network. 6. Manually set the IP address
for your new AI NVR in the Server Management page:
a. In each of the panes in the Network panel, click on the IP tab and toggle
Automatic IP off to manually specify the connections.
b. Enter the appropriate values in the following fields if you are manually
entering the connection settings: l IP Address l Subnet Mask l Default Gateway
c. Click Apply to save your changes. 7. If you are installing the first
Avigilon appliance in your security network, download and install the latest
ACC Client software on a network workstation or on the computer you are using
to access the Server Management page.
To increase your network resiliency, it is recommended to use network
interface controller (NIC) teaming with your network connections. For more
information, see NIC Teaming for Network Resiliency on page 17.
Connecting to the AI NVR (using Static IP)
23
Configuring the AI NVR for the First Time
To…
Change the language for Server Management
From the Navigation Sidebar… Click Device
On the Card… General
Setting
Choose your language from the drop down Language list
Replace the default server name with a user-friendly hostname
Hostname Change the Hostname
Set the time zone
Time
Specify the Time Zone and identify the time source in the NTP dropdown and Servers list.
For more information, see Manage Device Settings on page 34.
For more information about the other configuration settings in Server
Management, see Using Server Management on page 31. If you are installing the
first Avigilon appliance in your security network, you can now install the ACC
Client software on a network workstation or on the computer you are using to
access Server Management. For more information, see Download and Install the
Latest ACC Client Software on page 20.
Activate the ACC Software and Connect to Avigilon Cloud Services
After you have deployed your AI NVR NVR5 Premium recorderNVR5 Standard
recorder, activate your ACC software and feature licenses and connect to
Avigilon Cloud Services.
Activate ACC Software and Feature Licenses
You can activate, deactivate, and reactivate product or feature licenses.
Licenses are called Product Keys in the ACC system, and Activation IDs in the
licensing portal.
Important: When a new server is added to or removed from a multi-server site,
the existing site licenses become inactive and must be reactivated to confirm
system changes. See Reactivating a License on page 26.
Configuring the AI NVR for the First Time
24
l Initial ACCTM System Setup and Workflow Guide l ACC 7 Help Center
Printable versions of these guides are available on the Avigilon website:
avigilon.com/support/software/. Once your license is activated, you can
immediately use the new licensed features.
Connect to Avigilon Cloud Services
After activating your ACC software, you can connect your ACC site to the
cloud, which may require a subscription, and take advantage of the
capabilities and features that provide centralized access across distributed
systems. To connect your site to Avigilon Cloud Services, see
help.avigilon.com/cloud. For information about the cloud services, see
Avigilon Cloud Services Support. You can start to back up the system settings
for your new site in the ACC Client software after it is configured. These
settings include the ACC password, and the settings for the camera
connections. For more information on backing up the site and server
configurations, see the Avigilon ACC Client User Guide.
Activating a License
Once your license is activated, you can immediately use the new licensed
features.
Tip: Finish organizing your multi-server site before activating a new license
to avoid reactivating the site license each time a new server is added.
Online Activation
If you have internet access, use online activation. However, if your site is
large and contains hundreds of licenses, the server may time out. See Offline
Activation on the next page instead.
1. In the New Task menu , click Site Setup.
2. Select your new site, then click . 3. Click Add License…. 4. Enter your
product keys.
If you copy and paste more than one comma-separated product key, the system
will format it automatically.
l To remove the last product key, click Remove Last Key. l To clear all the
product keys, click Clear. 5. Click Activate Now. 6. Click OK.
Connect to Avigilon Cloud Services
25
Offline Activation
Offline licensing involves transferring files between a computer running the
ACC Client software and a computer with internet access. In the ACC Client:
1. In the New Task menu , click Site Setup.
2. Select your new site, then click . 3. Click Add License…. 4. Select the
Manual tab. 5. Enter your product keys.
If you copy and paste more than one comma-separated product key, the system
will format it automatically.
l To remove the last product key, click Remove Last Key. l To clear all the
product keys, click Clear. 6. Click Save File… and choose where you want to
save the .key file. You can rename the file as required. 7. Copy the .key file
to a computer with internet access. In a browser:
1. Go to activate.avigilon.com. 2. Click Choose File and select the .key
file. 3. Click Upload. A capabilityResponse.bin file should download
automatically.
If not, allow the download to occur when you are prompted. 4. Complete the
product registration page to receive product updates from Avigilon. 5. Copy
the .bin file to a computer running the ACC Client software. In the ACC
Client:
1. In the License Management dialog box, click Apply…. 2. Select the .bin
file and click Open. 3. Click OK to confirm your changes.
Reactivating a License
FOR ENTERPRISE EDITION
When servers are added to or removed from a site, the site licenses become
inactive and must be reactivated to confirm system changes.
If you do not reactivate the affected licenses, the site will stop normal
operations.
Offline Activation
26
1. In the New Task menu , click Site Setup.
2. Click the site name, then click . 3. Click Reactivate Licenses….
If you have Internet access: 1. Click Reactivate Licenses. 2. Click OK to
confirm your changes.
If you do not have Internet access: 1. Select the Manual tab. 2. Click Save
File… and choose where you want to save the .key files. 3. Copy the .key files
to a computer with internet access: 1. Go to activate.avigilon.com. 2. Click
Choose File and select the .key file. 3. Click Upload. A
capabilityResponse.bin file should download automatically. If not, allow the
download to occur when you are prompted. 4. Complete the product registration
page to receive product updates from Avigilon. 5. Copy the .bin file to a
computer running the ACC Client software. 4. In the License Management dialog
box, click Apply…. 5. Select the .bin file and click Open. 6. Click OK to
confirm your changes.
Reactivating a License
27
Enabling Analytics on an AI NVR
To enable analytics processing on the video streams from cameras connected to
the ACC site to be done by the AI NVR:
1. Open the ACC Client software and log in to the AI NVR.
2. In the New Task menu , click Site Setup.
3. Select a server, then click Server Analytics . 4. Select an analytics
feature tab and then select the cameras to enable the feature on:
l Classified Object Detection (requires ACC7-VAC licenses) l Appearance Search
(requires ACC7-ENT licenses) l Face Mask Detection (requires ACC7-ENT
licenses) l Face Recognition (requires ACC7-FACE licenses) l License Plate
Recognition (requires ACC7-LPR licenses) Only cameras that you have access to
that have the prerequisite analytics enabled are displayed in each tab. If you
do not see a tab, it could be because your site does not have the required
analytics license. 5. Click in the option box next to a camera to select or
deselect the camera to enable analytics processing by the AI NVR for that
camera. An estimate of the resource cost is shown on the left of each camera
row.
As you enable (or disable) analytics for cameras, the bars at the bottom
update to display the AI NVR’s capacity. The percent usage of each analytics
feature is displayed using the color of the analytics feature tab.
To exit the Server Analytics panel, click Close.
Setting Up License Plate Recognition
Configuring LPR lanes and settings must be done on the License Plate Recognition page. If the
button
doesn’t appear on the Server Setup page, ensure your LPR licenses have been activated. For more
information, see Activating a License on page 25.
1. In the New Task menu , click Site Setup.
2. Select the AI NVR server, then click . The License Plate Lane list is pre-
populated with the number of lanes that you have licensed for the site.
Enabling Analytics on an AI NVR
28
3. Select a lane from the License Plate Lane list and complete the following
fields: l Name: — The name for the lane. This should be unique throughout the
ACC site. l Camera: — The camera that will perform LPR. One camera can be used
for multiple lanes. l License Plate Configuration: — The regional plate format
the camera will recognize. l Pre-Event Record Time: — How long video is
recorded before the license plate is recognized. l Post-Event Record Time: —
How long video is recorded after the license plate is recognized. l Minimum
Confidence: — The minimum confidence required for a detected license plate to
be registered as an LPR event. l Enable this lane — Enable LPR on this lane. l
Max Image Analysis Rate: — Enter an image rate between 1-60 images per second
(ips). This specifies the maximum frame rate analyzed by the LPR service. l
When higher than the camera’s image rate, the LPR service will analyze more
frames, increasing the processing time. l When lower than the camera’s image
rate, the system will analyze fewer frames, reducing the processing time.
4. Move and adjust the green overlay until it spans the width of the traffic
lane in the camera’s field of view. LPR is only performed in the green area. A
red overlay means the detection area is too large and cannot be used.
5. Click OK.
Tip: Navigate back to the Server Analytics panel ( ) to view the analytics
usage and remaining resource capacity of the AI NVR after setting up LPR
lanes. On the Server Analytics panel, you can enable and disable LPR lanes
that you have already configured, and check the remaining analytics capacity
of the AI NVR.
LPR is now configured and you can add Watch Lists to your site. For more
information on configuring the LPR lanes and setting up Watch Lists, see the
License Plate Recognition sections in the ACC Client Help Center.
LPR Performance Mode
You can increase the channel capacity of LPR analytics on your AI NVR by
enabling LPR Performance Mode. This mode will more than double the number of
LPR frames per second that can be processed simultaneously, but will limit
other analytics on your AI NVR. The following analytics will be disabled when
LPR Performance Mode is enabled:
l AI NVR Premium and Premium+: Face Recognition and Face Mask Detection will
be disabled. Up to three regional license plate configurations can be used
concurrently.
l AI NVR Standard: Face Recognition and Face Mask Detection will be disabled.
Up to two regional license plate configurations can be used concurrently.
l AI NVR Value: Classified Object Detection, Face Recognition, and Face Mask
Detection will be disabled. Up to two regional license plate configurations
can be used concurrently.
LPR Performance Mode
29
Note: LPR Performance mode requires ACC version 7.14.6 or higher.
To enable LPR Performance Mode: 1. Select the device in the System Explorer
and click Server Management . 2. Log in to the AI NVR. 3. Navigate to the
Server panel. 4. On the General pane, click the LPR Performance Mode toggle to
enable or disable the feature.
LPR Performance Mode
30
Using Server Management
Configure the AI NVR with Server Management, accessed from any ACC Client
application or compatible browser on a workstation on the same network as the
appliance. With Server Management you can configure the server settings.
Start backing up the system settings for the appliance after you configure it.
These settings include the ACC password, and the settings for the camera
connections. For more information on backing up the site and server
configurations, see the Help files provided with the ACC Client software, or
the Avigilon ACC Client User Guide available from the Avigilon website.
Throughout this section, the term device is used to identify the recorder.
Open Server Management
From any network workstation with network access to the AI NVR, you can open
Server Management:
l Directly from the ACC Client software: a. Start the ACC Client software. b.
Log in to the site from the System Explorer.
c. In the New Task menu , click Site Setup.
d. Select the device in the System Explorer and click Server Management sign
in page.
l With a bookmark from a web browser Use one of these methods to create the
bookmark:
to open the device
Discover the device
1. Open the Network tab in File Explorer (Windows) or Finder (Macintosh) to
locate the device.
2. You are looking for a device labeled “AINVR-PRM-PLUS-xxTB-
If you cannot locate the device, see Troubleshooting on page 47.
3. Right click and select View Device Webpage to open the device sign in page
in your default web browser.
4. Bookmark the device sign in page.
Note: The bookmark may become invalid if the IP address of the appliance changes.
Using Server Management
31
Use IP address or hostname
1. Open a web browser and enter IP address or hostname of the AI NVR into the web browser to open the device sign in page: https://<Device IP address
|
/
l IP address example: https://169.254.100.100/
l Hostname example: https://my_AvigilonDevice/
IP address or hostname are configured on the Device panel.
If you forget the IP address or hostname, it is listed in the ACC Client software, in the server Setup tab.
2. Bookmark the device sign in page.
Log out and stop the Server Management interface by clicking the log out icon on the right of the Server Management title bar.
Server Management Dashboard
ACC Server System
Storage
Check the operating state of the ACC Server software: – Running in green –
Stopped in red View site information: – Site Name – Server Name – Server
Version
View the AI NVR operating state: – Ready when it is fully operational –
Rebooting when it is power-cycling – Initializing when it is restarting
View system information: – Product Name – Part Number – Serial Number –
Firmware Version – Date & Time – Secure Boot
View information about the storage capacity of the device.
When storage is on a RAID array of disks, a single virtual disk and the total
storage capacity is listed. Otherwise, each storage disk and its storage
capacity is listed.
Click to open the Storage panel.
Server Management Dashboard
32
Network Accelerators
View information about the uplink ports on the device: the link speed and
whether the link is active (up) or inactive (down). Click to open the Network
panel.
View status and location information about each accelerator device, such as a
GPU card, installed in the appliance.
Access Server Management Features
To… Manage the services of the ACC Server
Reboot the AI NVR.
Upgrade the AI NVR firmware.
Manage certificates.
Monitor and manage the storage on the device.
Connect to cameras and the ACC Clients.
Prepare service logs from the ACC Server. and system log files from the AI NVR
for Avigilon Technical Support.
Do…
Expand the ACC section and…
In the System section and…
See
…click on the Server Manage ACC Services
panel
on page 40
…click on the Device Manage Device Settings
panel
on the next page
Upgrade the Firmware on page 39
Manage Certificates on page 36
… click on the Storage panel
Manage Storage on page 42
… click on the Network panel
Connect the Device to Cameras and ACC Client Users on page 45
Click the Logs and… … click on the Server Logs tab
Provide Server Logs and System Logs for Support on page 45
… click on the System Logs tab
Access Server Management Features
33
Create NIC Teams
The AI NVR supports three types of NIC teaming: Active Backup, Dynamic Link
Aggregation (IEEE 802.3ad), and Adaptive Load Balancing. Decide on the teaming
mode to use before creating any NIC teams. NIC Teaming Modes on page 17.
Tip: It is recommended to have teamed network ports in the same subnet.
1. Make a note of the IP addresses of all of your network ports. You may lose your connection after creating NIC teams, you may need this information to reconnect.
Tip: The AI NVR includes the ability to identify which network port on the back panel of your unit is linked to a network port selected in the Server Management page. For more information, see Identifying your Network Ports on page 49.
2. On the Network panel, click New Team.
The New Team window opens.
3. Use the Add Member drop-down list to select 2 or more network ports to add
to the team. Network ports that are added will display in the Members area.
4. Select the NIC Teaming mode from the Mode drop-down list. Available modes
are Active Backup, Dynamic Link Aggregation (IEEE 802.3ad), and Adaptive Load
Balancing.
For more information on the mode options, see NIC Teaming Modes on page 17.
5. If you are using Active Backup mode, use the Primary Member drop-down list
to select the primary network port. All other ports in the team will be set as
backup. If you select Automatic, the first port to transmit data after teaming
will automatically be the primary member.
6. Click Apply to create the team. It may take a couple minutes for the NIC
team to configure. Once complete, the teamed ports will no longer appear on
the Network panel and will be replaced by a new team pane.
After a team is created, you can edit the team options on the Teaming tab of
the team’s pane, or click Remove Team to restore the individual network port
configuration.
Manage Device Settings
On the navigation bar, click Device.
To…
Change the language for Server Management.
On the Device panel Setting card…
General
Choose your language from the drop down Language list
Create NIC Teams
34
On the
To…
Device panel Setting
card…
Install the latest version of the Upgrade
firmware on your device.
Firmware
See Upgrade the Firmware on page 39.
Find information that may be Support helpful when troubleshooting.
Download Device Logs, System Snapshot, and Dell Support Assist Collection to assist in troubleshooting.
Replace the default server name with a user-friendly hostname.
Hostname
Change the Hostname.
The default hostname is the same as the server name. The server name is in the
form
Change the password for the Password AI NVR administrator.
See Change the AI NVR Administrator Password below.
Set the time zone.
Time
Specify the Time Zone and identify the time source in the NTP drop-down and Servers list. See Manage Time Settings on the next page.
Manage the certificates used by Server Management and the AI NVR.
Certificates
See Manage Certificates on the next page.
Change the AI NVR Administrator Password
You can only change the password, not the default administrator username for
Server Management. 1. On the navigation bar, click Device. 2. On the General
panel locate the Password pane. 3. Enter your current password in the Old
Password field. 4. Enter your new password in the New Password and Confirm
Password fields. A complex password is recommended.
Remember to save the password in a secure format and location either
physically or digitally so that it can be retrieved if the password is
forgotten, and discard the record of the previous password.
CAUTION — You will lose configuration data if you forget your password. To
reset the administrator password, you must reset the device to the factory
default settings. This will delete the configuration data. For more
information on performing a factory restore, see Restore the AI NVR to Factory
Default Settings on page 59.
Manage Time Settings
Customize how the AI NVR keeps time:
Change the AI NVR Administrator Password
35
1. Select your Time Zone from the drop-down list. The time zone that you set
here is used by the recording schedules defined in the ACC Client software.
2. Select whether you want to keep synchronized time through a Network Time
Protocol (NTP) server (recommended) in the NTP field.
Tip: To synchronize time with ONVIF devices (that is, non-Avigilon ONVIF
cameras), you can connect to port 123 on the AI NVR to use it as an NTP
server. Once connected, Avigilon cameras will use the AI NVR as their NTP time
source by default.
Select: l DHCP to automatically use the existing NTP servers in the network. l
Manual to enter the address of NTP servers in the Servers list. Controls to
add and delete addresses in the list, and reorder them are activated. l Off if
you do not use an NTP server.
Note: The default set of NTP servers is always present in the Servers list.
However, this list is only used if NTP is enabled and not provided by your
DHCP server. The default list cannot be rearranged or deleted.
l 0.pool.ntp.org l 1.pool.ntp.org l 2.pool.ntp.org l 3.pool.ntp.org 3. Click
Apply to save the time settings.
Manage Certificates
Trusted certificates are used by the device to authenticate other servers and
clients to which it needs to connect, and to secure those connections.
Avigilon provides a self-signed Web Certificate to secure the connection to
Server Management and to the WebEndpoint service, and a set of system-level
signed certificates from well-known trusted Certificate Authorities (CAs) to
ensure secure connections to any needed servers. Optionally, you can provide
your own certificates and CAs.
The level of security provided by the certificates included with the device
should be sufficient for any organization that does not deploy a Public Key
Infrastructure (PKI) on its internal servers.
The certificate management feature on the appliance controls only the
appliance web certificate used by Server Management and the ACC WebEndpoint
product. Within the ACC server the certificate authorities configured by this
feature are only used to validate secure email servers used by the ACC Email
and Central Station Monitoring features. ACC Server to ACC Server and ACC
Server to ACC Client connections are not controlled or validated using the
appliance certificate management feature.
For example, if your organization uses a public email server such as Google
Mail, when email notifications are triggered, the ACC software accesses the
Google Mail server and receives a certificate identifying the
Manage Certificates
36
Google Mail server. The ACC software verifies the certificate by confirming
the CA that signed the Google Mail certificate is from the system-level list
of well-known trusted CAs, and the connection is secured.
Note: The signed certificates shipped with the device are the same as those
shipped with Mozilla’s browser, and are publicly available from The Debian
Project. The certificates allow SSL-based applications to check for the
authenticity of SSL connections. Avigilon can neither confirm nor deny whether
the certificate authorities whose certificates are included with this
appliance have in any way been audited for trustworthiness or RFC 3647
compliance. Full responsibility to assess them belongs to the local system
administrator.
Organizations that deploy their own PKI can use the Certificates pane of
Server Management to manage certificates on the device. For example, you can:
l Replace the default self-signed Web Certificate with your own organization’s
certificate. l Add CAs, such as internal CAs used within your organization, to
the device. l Disable (and enable) any of the system-level CA certificates.
Replace the Web Certificate
Manage the device’s Web Certificate from the Web Certificate tab on the
Certificates pane. Server Management and the WebEndpoint service use this
certificate to authenticate themselves to devices that connect to them. Only
one Web Certificate can be active at any time. You can replace the default Web
Certificate with a custom certificate.
Important: When you reset the device to its factory settings (also known as a
factory reset), you need to reload your custom certificate.
Obtaining a new Web Certificate is a three-step process: 1. Send the
certificate issuer used by your organization a Certificate Signing Request
(CSR) and the issuer will return you a new certificate file and private key
file (typically by email). You can generate a CSR from the Web Certificate
tab, or using the certificate issuer’s preferred method if they do not accept
the CSR from Server Management: a. Open Server Management, click Device in the
navigation bar, and scroll down to the Certificates pane. b. On the Web
Certificate tab, click the Certificate Signing Request button. c. Fill in the
standard CSR form with the information defined by the PKI you are using and
click Generate. The CSR file generated.csr is saved in your Downloads folder.
Replace the Web Certificate
37
d. Send the file to your organization’s certificate issuer.
Tip: If the certificate issuer does not accept the CSR, use the certificate
issuer’s preferred method to generate the CSR.
2. After you receive the .crt file containing the new certificate from the
certificate issuer, save it to a location accessible to the device.
3. Upload the new certificate to the device: a. Open Server Management, click
Device in the navigation bar, and scroll down to the Certificates pane. b. On
the Web Certificate tab, click Upload. c. In the Upload Web Certificate
dialog, enter a name for the certificate, and click and navigate to the .crt
file or drag and drop into the Drop ‘.crt’ certificate (pem) file here or
click to upload area. l If the certificate file was created with the most
recently generated CSR file from Server Management, Upload is activated. l
Otherwise, click and navigate to the .key file or drag and drop into the Drop
‘.key’ private key (pem) file here or click to upload area. Upload is
activated.
Note: If the certificate file (.crt) was created with a CSR generated by the
certificate issuer’s preferred method (or was not generated using the most
recent CSR file on the device), repeat this step to upload the private key
file.
d. Click Upload. 4. On the Web Certificate tab, click on the name of the
uploaded certificate to enable it. This also
disables the previous certificate.
Upload a Trusted CA Certificate
Manage signed certificates from internal CAs deployed in your organization’s
internal servers from the User Certificate Authorities tab of the
Certificates.
For example, an internal email server in an organization that deploys its own
PKI may provide a certificate signed by a CA that is not in the set of well-
known trusted CAs to the ACC software when it tries to access the mail server.
The certificate cannot be verified unless a certificate signed by that CA is
uploaded to the User Certificate Authorities tab of the Certificates pane.
If you are required to upload a signed certificate from a CA, complete the
following steps:
1. Open Server Management, click Device in the navigation bar, and scroll
down to the Certificates pane. 2. Click the User Certificate Authorities tab.
3. Click Upload. 4. In the Upload User Certificate Authority dialog, enter a
name for the certificate, and click or drag and
drop to upload the file. You can only upload one file at a time.
Upload a Trusted CA Certificate
38
Upgrade the Firmware
Upgrade the firmware to ensure the AI NVR is operating with the latest
features and bug fixes. When you upgrade the firmware, all your current
settings and all recorded video are retained. Upgrade the firmware in any of
the following ways:
l You can use Cloud Remote Site Upgrade from Avigilon Cloud Services to
update: l the firmware on the AI NVR, l the firmware on all other Avigilon
servers, and l the ACC Client software on all network workstations
in the same site all at the same time. A subscription to the Advanced System
Health feature package is required. This is the Avigilon recommended way to
quickly and efficiently complete site-level upgrades. Refer to the procedure
for upgrading servers in a site in the Help files provided with Avigilon Cloud
Services. l You can use Remote Site Upgrade from an ACC Client connected to
all of the AI NVRs in a site at the same time. Refer to the procedure for
upgrading servers in a site in the Help files provided with the ACC Client. l
You can use the Server Management page, using the following procedure. Before
you can upgrade or reinstall the firmware with the Server Management page,
download the latest version of the firmware (.fp) file from the Avigilon
Support Community. From a workstation connected to the Internet: 1. Navigate
to support.avigilon.com and search for the appropriate AI NVR firmware.
Note: To download firmware you must have, or create an account and be logged
into the Community.
2. Save the file to a location accessible to the Server Management client
machine. To upgrade the firmware from the Server Management page:
1. Navigate to the Device panel. If necessary, scroll to show the Upgrade
Firmware pane.
2. In the Upgrade Firmware pane, click on Drop ‘.fp’ file here or click to
upload and navigate to the location where the firmware package (.fp) file was
saved.
3. Click OK to confirm you want to continue. An upload progress indicator
appears. Wait while the file is uploaded and verified.
Important: You can cancel a firmware upgrade that is in progress only during
the upload and verification phase. Click Cancel upload before the file has
uploaded.
After the file is verified, the firmware upgrade automatically starts. The
device will reboot several times
Upgrade the Firmware
39
during the upgrade. The Web UI Communication Lost message appears while the
device is rebooting. When the device has rebooted, the connection to the
Server Management page is restored in your web browser.
Note: If an error occurs during the upload phase or the upgrade process or if
the firmware becomes corrupted, you are prompted to remove the file.
Reboot the AI NVR
You can reboot the AI NVR from Server Management:
1. Open the Device panel 2. On the General pane click Reboot.
Monitor the progress of the device as it reboots from the System pane of
Server Management Dashboard. For more information see Using Server Management
on page 31).
Manage ACC Services
On the Server panel use the: l General pane:
To… Shut down all the services before you shut down the device. Start up all
the services after they have been shut down.
Do this… Click Stop. Click Start.
Format the storage drive.
Click Reinitialize to delete all configuration and recorded video data.
Enable or disable LPR Performance Mode. LPR Performance Mode can more than double the number of LPR frames per second that can be precessed simultaneously for the AI NVR, but limits other analytics. When enabled, Face Recognition will be disabled, and on AI NVR Value Classified Object Detection will also be disabled.
Click the LPR Performance Mode toggle to enable or disable the feature.
Note: LPR Performance mode requires ACC version 7.14.6 or higher.
Reboot the AI NVR
40
To…
Do this…
Download and install the ACC Client software version provided with the AI NVR on the computer you are using to access Server Management.
Click Download. After the download is complete, open the installer as you would any application downloaded with a web browser to install the software.
Tip: The version of the ACC Client software provided with the AI NVR firmware
may not be the most recent. To ensure you are using the latest version of the
ACC Client software for the ACC system used by your security team, see
Download and Install the Latest ACC Client Software on page 20.
l Network Storage Management pane to enable ACC Client application users to
archive video from the AI NVR. See Enable ACC Client Users to Archive Video
below.
l Service and RTP Ports panes to change the UDP and TCP ports used to
communicate with the AI NVR: l In the Service Ports pane, enter the Base value
to use for the HTTP, HTTPS, and UDP ports and click Apply. The list of ports
is updated. l In the RTP Ports pane, enter the Base value to use for the UDP
ports and click Apply. The range of ports available for RTP is updated.
Important: These changes can only take effect after the system restarts. When
you are prompted, allow the system to restart.
Enable ACC Client Users to Archive Video
To allow users of the ACC Client application to archive video from the AI NVR:
- From the navigation bar, open the Server panel. 2. In the Network Storage
Management pane, click Enabled. 3. From the Protocol drop down list, select
one of the following: l CIFS — Common Internet file system. The network path
is typically in this format: //
/ l NFS — Network file system. The network path is typically in this format: : 4\. In the Network Path field, enter the path to the preferred video archiving location. 5. If the network location requires authentication, enter the credentials in the Username and Password
Enable ACC Client Users to Archive Video
41
fields. 6. Click Apply.
Manage Storage
On the Storage panel of the AI NVR you can: l Monitor the storage capacity and
the status of the virtual disks configured on the device on the Virtual Disks
panel, and the physical disks installed on the device on the Physical Disks
panel. l Expand a virtual disk on the Virtual Disks panel to monitor the
status of the physical disks that are members of that virtual disk. l View
details about each physical disk, including capacity, model, and serial number
on the Physical Disks panel. l Set the status of a physical disk to Offline
before removing it from the appliance for replacement if it ever fails.
Important: The storage physical disk is a hard disk drive (HDD) that must be
replaced with an HDD of the same capacity.
Click Storage on the navigation bar to open the Virtual Disks and Physical Disks panels.
In the…
Virtual Disks panel
To…
View the capacity and status of a virtual disk
You can…
View information about the virtual disk, including its label, the RAID mode in
use, and its capacity.
When a virtual disk is:
l Correctly working, Ready is displayed. l Not correctly working, one of
several error states is displayed.
Complete maintenance on a virtual disk
Click
to check consistency of the virtual disk.
Monitor the status of the physical disk members of a virtual disk
Click to display information about all the physical disks that are
members of the virtual disk and to hide the information. When the member disks
are displayed, the status of each disk is listed. When a physical disk is:
l Correctly working, Ready is displayed. l Not correctly working, one of several error states is displayed.
Manage Storage
42
In the…
Virtual Disks and Physical Disks panel
Physical Disks panel
To…
Prepare to replace a physical disk
You can…
Click . You are prompted to Eject or Cancel. The status changes to Offline and
changes to , indicating all services have stopped. For more information on
replacing a physical disk, see Replace Hard Disk Drives on the next page.
View the capacity and status of each physical disk.
View information about each physical disk, including its label, capacity,
model, serial number and status is listed.
When a physical disk is:
l Correctly working, Ready is displayed. l Not correctly working, one of several error states is displayed.
Rebuild the virtual disk after replacing a failed member physical disk.
Click
to rebuild the virtual disk.
Note: An HDD in a RAID that has been taken offline has to be rebuilt to return it to service.
Replace Hard Disk Drives
The hard disk drives (HDDs) on the AI NVR are set up in a RAID configuration.
This allows information to be recorded across several HDDs. If one HDD fails
on an AI NVR VAL or up to two HDDs fail on an AI NVR STD, AI NVR PRM, or AI
NVR PRM+ there is enough information on the other HDDs for the recorder to
continue recording video. This allows you to replace a failed HDD without any
downtime. If two disks have failed on an AI NVR STD, AI NVR PRM, or AI NVR
PRM+, they have to be replaced one at a time.
To replace a failed HDD:
1. In the Server Management page, open the Storage panel.
2. In the Physical Disks panel, click . You are prompted to Eject or Cancel.
The status changes to Offline and changes to , indicating all services have
stopped.
Important: An HDD in a RAID that has been taken offline has to be rebuilt to return it to
service. If you decide not to remove the HDD after ejecting it, click
to rebuild the RAID
with this HDD. The progress of the rebuilding is displayed in the Physical Disks panel. This
Replace Hard Disk Drives
43
may take several hours.
3. You can now remove the HDD from the appliance: 1. Locate the failed hard
drive at the front of the recorder.
2. Press the release button on the front left of the hard drive. 3. When the
handle is released, pull the hard drive out of the recorder. 4. Remove the
four screws from the side of the hard drive carrier. 5. Lift the failed hard
drive out of the carrier. 6. Insert a new hard drive into the carrier then
screw it into place. The hard drive connectors
should face the back. 7. When the hard drive is secured in the carrier, insert
the hard drive back into the recorder. 8. Once the hard drive is inserted all
the way in, push the handle against the hard drive to lock it
into place. The AI NVR immediately starts rebuilding the hard drive. The
progress of the rebuilding is displayed in the Physical Disks panel. This may
take several hours.
Connect the Device to Cameras and ACC Client Users
When connecting an ONVIF device to the camera network, configure it to use the
appliance as its time/NTP server.
On the Network panel, you can configure the network connections for the
appliance. Eight network connections are supported on the AI NVR PRM+ and AI
NVR PRM, four network connections on the AI NVR STD models, and two network
connections on the AI NVR VAL models. Use one connection for the network where
the AI NVR can be discovered by other ACC servers and ACC Client PCs, so you
can join it to an existing ACC site. Users who administrate the AI NVR with
the ACC Client software connect to the appliance through this network. Use
another network connection to connect to the camera network monitored by your
security team.
You can perform any of the following actions in each of the panes in the
Network panel:
Connect the Device to Cameras and ACC Client Users
44
To…
Do this…
Set how the device obtains an IP address for each network.
In each of the panes in the Network panel, toggle Automatic IP on to discover
connected networks automatically (the default setting), or off to manually
specify the connections. Enter the appropriate values in the following fields
if you are manually entering the connection settings:
l IP Address
l Subnet Mask
l Default Gateway
Click Apply to save your changes.
Set how the device obtains a named address from a DNS server.
Toggle Automatic DNS on to discover connected DNS servers automatically (the default setting), or off to manually specify the DNS servers. Controls to add and delete addresses in the list, and reorder them are activated when Automatic DNS is toggled off.
Provide Server Logs and System Logs for Support
Use the Logs panel to view the Server Logs and System Logs panes and prepare
log files requested by Avigilon Technical Support to help resolve an issue.
Typically, Avigilon Technical Support assists you to access and filter the
logs on this panel to isolate the logs that they require. You then copy and
paste the logs into a text file, save it and send it to Avigilon Technical
Support.
By default, a log pane displays 100 warning messages from the logs.
You can filter the logs to display the information that you need:
1. In the drop down list, select the type of logs that you need. l For the
Server Logs: o Analytics Service Exception Logs o Analytics Service FCP Logs o
Analytics Service Logs o Exception Logs o FCP Logs o Server Logs o WebEndpoint
Logs o LPR Service: Exception Logs o LPR Service: FCP Logs o LPR Service: Logs
l For the System Logs:
Provide Server Logs and System Logs for Support
45
o System Logs o Boot Logs o Web Server Logs
2. In the Maximum Logs drop down list, select the number of log messages you
want to display each time.
3. Enter text in the Filter field to apply a filter to the log listings. 4.
Click the Sync button to display the updated logs.
Provide Server Logs and System Logs for Support
46
Troubleshooting
Accessing the Server Management page from a Web Browser
There may be cases where you want to access the Server Management page without
using the ACC Client. You can access the Server Management page from any
Windows®, Apple, or mobile device using most popular web browsers.
Note: Your web browser must be configured to accept cookies or the Web
Interface will not function correctly.
1. On a network workstation, discover the appliance. Use File Explorer
(Windows) or Finder® (Apple). You are looking for a device labeled “AINVR-PRM-
PLUS-xxTB-
2. Click to open the device in a supported web browser.
Important: The AI NVR is configured with a self-signed certificate, which
generates a connection warning in the web browser.
3. Click past any connection messages displayed by the browser. You will see
two warning messages that differ slightly depending on the browser. If the
browser is: l Chrome–Click Advanced on the first screen and Proceed to <IP
address> (unsafe) on the second screen. l Firefox–Click Advanced on the first
screen and Add Exception on the second screen, check Permanently store this
exception, and click Confirm Security Exception.
4. Log in as administrator. The Dashboard panel of the Server Management page
is displayed.
Cannot Discover the Device
There are several ways you can discover a device that is supposed to connected
to your network from a network workstation. The recommended order to discover
a device is:
Troubleshooting
47
l Check that the appliance is connected to the local network with an Ethernet
cable. l Check that the appliance LED indicators display the correct status.
See LED Indicators on page 50 for
more information. l Using File Explorer (Windows) or Finder (Apple)
You are looking for a device labeled “AINVR-PRM-PLUS-xxTB-
l Log into the site that uses this naming convention: AINVR-PRM-PLUS-<serial
number>, AINVRPRM-
Note: The username and password for the Web Interface application is separate
from the administrator username and password for the ACC Server.
l Access the appliance from your web browser using the URL https://AINVR-PRM-
PLUS-
l Use the Address Resolution Protocol (ARP) to determine the IP address for
the device: 1. Locate and copy down the MAC Address (MAC) listed on the Serial
Number Tag for reference. 2. Open a Command Prompt window and enter the
following command: arp -a 3. Scroll through the response and look for the IP
address corresponding to the MAC address.
If none of the above suggestions resolve the problem, contact Avigilon
Technical Support.
Network Configuration
By default, the AI NVR acquires an IP address on the network through DHCP. If
you need to set up the AI NVR to use a static IP address or any specific
network configuration, see the Connecting to the AI NVR (using Static IP) on
page 22 for more information.
By default, the NVR5 Premium acquires an IP address on the network through
DHCP. If you need to set up the workstation to use a static IP address or any
specific network configuration, see the Windows Help and Support files for
more information.
By default, the NVR5 Standard acquires an IP address on the network through
DHCP. If you need to set up the workstation to use a static IP address or any
specific network configuration, see the Windows Help and Support files for
more information.
Monitoring System Health
You can monitor the health of the system components in the Site Health in the
ACC Client software. See the Help files provided with the ACC Client software,
or the Avigilon ACC Client User Guide available from the
Network Configuration
48
Avigilon website for more information.
Identifying your Network Ports
The AI NVR includes the ability to identify which network port on the back
panel of your unit is linked to a network connection selected in the Server
Management page. To identify a network port:
1. Open the Network panel on the Server Management page. 2. Toggle the
Identify switch on for the network connection that you want to identify. 3.
Visually check the back panel of the AI NVR. The network port LEDs will be
flashing for the network
connection you have selected to Identify.
Note: The Identify toggle will automatically switch off after 10 minutes to
avoid continuously flashing LEDs.
Identifying your Network Ports
49
LED Indicators
Diagnostic Indicators
The diagnostic indicators on the front panel highlight system issues during system startup.
LED Indicator
Description l Blue — powered and in good health l Blinking blue — System ID mode active l Orange — fail-safe mode l Blinks orange — there is an error
System health and System ID
l Steady blue — The system is powered on and healthy. System health mode is active. l Blinking blue — System identification mode is active. l Steady amber — The system is in fail-safe mode.
Note: If the system health indicates a degraded or critical state, contact Avigilon Technical Support for assistance.
Hard drive Temperature
l Blinking amber — The system is experiencing a fault. Check the System Event Log. For more information, see System Health and Identification Modes on page
- l Blinks orange — the hard drive is experiencing an error. l Steady amber —
The hard drive is experiencing an error. Check the System Event
Log. l Blinks orange — there is a thermal error.
Errors include: l temperature out of range l fan failure
Check that the fans are functioning correctly and the air vents are not blocked. l Steady amber — A thermal error has occurred.
Possible errors include: l Temperature out of range l Fan failure
Check that the fans are functioning correctly and the air vents are not blocked.
LED Indicators
50
LED Indicator Electrical
Memory PCIe
Description l Blinks orange — there is an electrical error.
Errors include: l voltage out of range l failed power supply l voltage
regulator
Check the power status indicator to confirm if it is an issue with the power
supply.
l Steady amber — An electrical error has occurred. Possible errors include: l
Voltage out of range l Failed power supply l Voltage regulator Check the power
status indicator to confirm if it is an issue with the power supply, and
reseat the power supply unit, if the error persists.
l Blinks orange — there is a memory error.
l Steady amber — A memory error has occurred. Check the System Event Log and
reseat the memory module, if the error persists.
l Blinks orange — there is a PCIe card error. Restart then upgrade the device
firmware if the error persists.
l Steady amber — A PCIe card error has occurred. Restart the system, upgrade
the device firmware and reinstall the card, if the error persists.
iDRAC Direct LED Indicators
The iDRAC Direct LED indicates if the iDRAC port is connected to a laptop or
desktop computer.
Figure 10: The iDRAC Direct LED indicator for (1) 96TB, 128TB and 160TB recorders (2) 192TB and 224TB recorders
iDRAC Direct LED Indicators
51
Figure 11: (1) The iDRAC Direct LED indicator
Figure 12: (1) The iDRAC Direct LED indicator
LED Indicator Off Green for 2 seconds Flashing green — on for 2 seconds and
off for 2 seconds
Description The device is unplugged from the port. The device is connected to the port. The device is recognized by the port.
Power Status Indicators
The power button on the front lights up when power is on. Additional
information about the power supply is provided by the power status indicator
on the power supplies at the back. The following table describes what the LEDs
indicate:
Figure 13: (1) The power status indicator
Power Status Indicators
52
Figure 14: (1) The power status indicator for 192TB and 224TB recorders
Figure 15: (1) The power status indicator for 96TB, 128TB and 160TB recorders
Figure 16: (1) The power status indicator for 16TB – 64TB recorders
LED Indicator Off
Description Power is not connected.
Green
Power is supplied.
Flashing green
The firmware update is being applied to the power supply unit.
Flashing green then turns off
The redundant power supply is mismatched. This only occurs if you have a secondary redundant power supply installed.
Flashing orange LED Indicator
Off
There is a problem with the power supply. Description
Power is not connected.
Green
Power is supplied.
Blinking amber
There is a problem with the power supply.
Blinking green
A firmware update is being applied to the power supply unit.
Blinking green and turns off
CAUTION — To prevent malfunction of the power supply unit, do not disconnect
the power cord or unplug the power supply unit when updating firmware.
The redundant power supply is mismatched. This only occurs if you have a
secondary redundant power supply installed.
CAUTION — To prevent power supply mismatches, do any of the following:
l Avoid mixing power supply units from previous generations of servers even if
the units have the same power rating.
l Replace only the power supply unit with the blinking indicator.
l Identical power supply units must receive the same input voltages, be of the
same type and support the same maximum power output.
l Combining AC and DC power supply units is not supported.
Power Status Indicators
53
Network Link Status Indicators
When the recorder is connected to the network, the recorder’s connection
status LEDs above the Ethernet port display the recorder’s connection status
to the network. The following table describes what the LEDs indicate:
Figure 17: (1) Link LED. (2) Connection activity LED.
LED Indicator Off Link LED — green Connection Activity LED — blinking green
Link LED — amber Connection Activity LED — blinking green Link LED — green
Connection Activity LED — off
Link LED — amber Connection Activity LED — off
Description The recorder is not connected to a network.
The recorder is connected to a network at the maximum port speed.
The recorder is connected to a network at less than the maximum port speed.
The recorder is connected to a network at the maximum port speed and data is
not being sent or received.
The recorder is connected to a network at less than the maximum port speed and
data is not being sent or received.
Hard Drive RAID Status Indicators
Each hard drive has its own set of LED indicators to show its activity and
status.
Figure 18: (1) Status LED. (2) Activity LED.
The Activity LED flashes green when the hard drives are working. The following
table describes what the Status LEDs indicate:
Network Link Status Indicators
54
LED Indicator Green Off
Description The hard drive is online. The hard drive is ready for removal from the recorder.
Note: The indicator remains off until all drives are initialized after the system is turned on. Drives are not ready for removal during this time.
Two short green flashes every second
Flashes green, orange, then off Flashes green, amber, then off Four short
orange flashes per second Flashes green slowly Blinks green for three seconds,
orange for three seconds, and off for six seconds
The system is identifying a new hard drive, or preparing a hard drive for
removal. The hard drive is predicted to fail.
The hard drive has failed. The hard drive is rebuilding. The hard drive
rebuild has been aborted.
Network Link Status Indicators
When the recorder is connected to the network, the recorder’s connection
status LEDs above the Ethernet port display the recorder’s connection status
to the network. The following table describes what the LEDs indicate:
Figure 19: (1) Link LED. (2) Connection activity LED.
LED Indicator Off Link LED — green Connection Activity LED — blinking green
Link LED — amber Connection Activity LED — blinking green
Description The recorder is not connected to a network.
The recorder is connected to a network at the maximum port speed.
The recorder is connected to a network at less than the maximum port speed.
Network Link Status Indicators
55
LED Indicator Link LED — green Connection Activity LED — off
Link LED — amber Connection Activity LED — off
Description
The recorder is connected to a network at the maximum port speed and data is
not being sent or received.
The recorder is connected to a network at less than the maximum port speed and
data is not being sent or received.
Hard Drive RAID Status Indicators
Each hard drive has its own set of LED indicators to show its activity and
status.
Figure 20: (1) Status LED. (2) Activity LED for 192TB and 224TB recorders
Figure 21: (1) Status LED. (2) Activity LED for 96TB, 128TB and 160TB recorders
The Activity LED flashes green when the hard drives are working. The following table describes what the Status LEDs indicate:
LED Indicator Green Off
Description The hard drive is online. The hard drive is ready for removal from the recorder.
Note: The indicator remains off until all drives are initialized after the system is turned on. Drives are not ready for removal during this time.
Two short green flashes every second
The system is identifying a new hard drive, or preparing a hard drive for removal.
Hard Drive RAID Status Indicators
56
LED Indicator Flashes green, orange, then off Flashes green, amber, then off Four short orange flashes per second Flashes green slowly Blinks green for three seconds, orange for three seconds, and off for six seconds
Description The hard drive is predicted to fail.
The hard drive has failed. The hard drive is rebuilding. The hard drive
rebuild has been aborted.
Hard Drive RAID Status Indicators
57
Powering Down an AI NVR
To perform a soft shutdown of the AI NVR, press the power button on the front
panel of the appliance. Restarts caused by firmware updates always trigger
soft shutdowns.
Tip: Although soft shutdowns are recommended, hard shutdowns do not pose a
risk of OS drive corruption. A hard shutdown can risk losing up to 5 minutes
of recording data.
Powering Down an AI NVR
58
Restore the AI NVR to Factory Default Settings
You may have to restore the AI NVR to the original factory default settings if
you forget the administrator password or if the firmware becomes unusable.
Important: All configuration data and recorded data is deleted when you
restore the AI NVR to its factory default settings. The firmware installed on
the machine at the factory before it was delivered is restored. After the
appliance is restarted, you must reconfigure the appliance as though it was
newly installed, and upgrade the firmware to the latest release.
To restore the factory settings: 1. Connect a monitor and keyboard to the AI
NVR to the connections on the rear of the appliance.
1. VGA connector (for monitor) 2. USB connector (for keyboard)
Tip: Alternatively, you can use USB connectors on the front of the appliance.
2. Press the power button on the front of the appliance to powercycle the
appliance and start the reboot process. The Avigilon logo and a progress bar
appear on the monitor while the BIOS is loading.
3. When the progress bar indicates the BIOS loading is nearly complete, press
and hold down the f key on the keyboard. Within a minute the bootloader
welcome screen appears. The first progress message indicates that the factory
reset button has been pressed.
4. Release the f key when the progress message “reset latched — waiting for
release” appears. 5. After the AI NVR has completed the reboot, it must be
completely reconfigured, starting from
Download and Install the Latest ACC Client Software on page 20.
Limited Warranty
Avigilon warranty terms for this product are provided at
avigilon.com/warranty.
Restore the AI NVR to Factory Default Settings
59
For More Information
For additional product documentation and software and firmware upgrades, visit
support.avigilon.com.
Technical Support
Contact Avigilon Technical Support at support.avigilon.com/s/contactsupport.
For More Information
60
References
- Welcome to nginx!
- LicenseServer
- LicenseServer
- End-to-End Security Solutions | Avigilon (Openpath & Ava)
- Avigilon Customer Support
- Avigilon Customer Support
- All Brands Limited Warranty & Product Policies
- Redirecting
- Avigilon Support Community
- Avigilon Support Community
- Initial ACC™ System Setup and Workflow Guide
- License Plate Recognition
- Avigilon Control Center 7 Help Center
- Connecting ACC to the Cloud
- Debian -- Details of package ca-certificates in sid
- Avigilon Support Community
- Avigilon Support Community
- Avigilon Customer Support