TENTACLE TRACK E Timecode Audio Recorder User Manual

TENTACLE TRACK E Timecode Audio Recorder

Product Information

• Product Name: TRACK E Timecode Recorder
• Operating Manual Version: 1.7
• Firmware Version: 2.2.0
• Date: 29.08.2023

Getting Started
The TRACK E Timecode Recorder is a device that allows you to Record audio with a synchronized timecode. To begin using the device, Follow the instructions below.

Setup App for iOS & Android
The Tentacle Setup App is available for iOS and Android devices. This app allows you to synchronize, monitor, set, and change the basic parameters of your TRACK E device. You can download the Setup
App from the official Tentacle Sync website: www.tentaclesync.com/apps
Note: Wireless audio monitoring on Android is only supported on Android 10 (API Level 29) and higher.

Timecode Synchronization
To synchronize the timecode of your TRACK E and SYNC E devices, use the Setup App and follow these steps:

1. Enable Bluetooth on your mobile device.
2. Switch on your TRACK E device by pulling down the user switch on the side.
3. Add a new device in the Tentacle Setup App by tapping on “+ Add Device” and selecting the desired device from the available list.
4. To synchronize the devices, tap on the SYNC button at the bottom of the screen.
5. In the pop-up window, select the desired frame rate and timecode value.
6. Press START to initiate the synchronization process.
7. Wait for the devices to synchronize, and the app will display “Sync Done” when complete.

Recording
The TRACK E Timecode Recorder offers multiple recording options. Follow the instructions below to perform different types of recordings.

Multiple Track Recording
To record multiple tracks simultaneously, follow these steps:

1. Ensure that your TRACK E device is powered on and synchronized with other devices.
2. Connect the required microphones or audio sources to the corresponding inputs on the TRACK E.
3. Use the Setup App or device switches to configure the recording settings as desired.
4. Press the record button to start recording on all tracks simultaneously.
5. Monitor the recording status and adjust settings as needed through the Setup App.
6. Press the stop button to finish the recording.

Single Track Recording
To record on a single track, follow these steps:

1. Ensure that your TRACK E device is powered on and synchronized with other devices.
2. Select the desired track for recording using the Setup App or device switches.
3. Connect the microphone or audio source to the corresponding input for the selected track.
4. Configure any additional settings through the Setup App as needed.
5. Press the record button to start recording on the selected track.
6. Monitor the recording status and adjust settings through the Setup App if required.
7. Press the stop button to finish the recording on the selected track.

Independent Recording via User Switch
The TRACK E device allows for the independent recording of each track using the user switch. To perform independent recording, Follow these steps:

1. Ensure that your TRACK E device is powered on and synchronized with other devices.
2. Select the desired track for independent recording using the Setup App or device switches.
3. Connect the microphone or audio source to the corresponding input for the selected track.
4. Toggle the user switch to the “ON” position for the selected track.
5. Configure any additional settings through the Setup App as needed.
6. Press the record button to start recording on the selected track.
7. Monitor the recording status and adjust settings through the Setup App if required.
8. Press the stop button to finish the recording on the selected track.

For more detailed information regarding other features, such as device warnings, sleep mode, app settings, and technical specifications, please refer to the complete user manual.

QUICK START GUIDE

GETTING STARTED
SETUP APP FOR IOS & ANDROID
The Tentacle Setup App for mobile devices allows you to synchronize, monitor, set, and change the basic parameters of your Tentacle device. This includes settings such as timecode, frame rate, device name & icon, output volume, battery status, user bits, and more. You can download the Setup App here: www.tentaclesync.com/apps

Please note
Wireless audio monitoring on Android is only supported on Android 10 (API Level 29) and higher.

Enable Bluetooth on your mobile device

The Setup App will need to communicate with your TRACK E devices via Bluetooth. Make sure Bluetooth is activated on your mobile device. You must grant the app the necessary permissions as well. The Android version also asks for a ‚location permission‘. This is only needed to receive Bluetooth data from your TRACK E. The app does not use or store your current location data in any way.

Switch on your TRACK E
Before starting the app it is recommended to switch on your TRACK E devices. Pull down the user switch on the side to turn on your TRACK E. The device will indicate powering ON with a blue animation of the level LED. Once it’s powered up, the status LED will be pulsating in white for ‚standby‘. During operation, TRACK E constantly transmits status and recording information via Bluetooth.

Add a new device
If you open the Tentacle Setup App for the first time, the device list will be empty. You can add new TRACK E audio recorders and SYNC E timecode generators by tapping on + Add Device This will show a list of available Tentacledevices nearby. Select the one, you would like to add to the list and tap on it. Hold your Tentacle device close to your phone to finish the procedure. This ensures that only you have access to your Tentacles and not someone else nearby. Once a Tentacle is added to the list, it will appear automatically in the device list, the next time the app is opened.

TIMECODE SYNCHRONIZATION

With your Setup App, you can easily synchronize all of your TRACK E and SYNCE devices with one button click. At the bottom of your screen, you’ll find the SYNC button.

Tap
on SYNC and a small window will pop up Click on the frame rate and select the desired frame rate from the dropdown menu Time of Day is predefined as a starting timecode. For custom timecode tap on the timecode and choose your desired value.

Press
START
and all Tentacles will synchronize one after another within a few seconds Once your Tentacle devices are synchronized, the app displays Sync Done

TIMECODE JAM-SYNC
The microphone input can be used to jam-sync your TRACK E with a timecode from any external timecode source via cable. Once your TRACK E is turned on, you can jam-sync it as long as there is no other action done (e.g. wireless sync via app or start a recording). Here are the suitable adapter cables in our online store:

5-pin LEMO to Tentacle
https://shop.tentaclesync.com/product/lemo-to-tentacle/
BNC cable 90°: https://shop.tentaclesync.com/product/tentacle- to-90-bnc/

RECORDING
To start a recording with your TRACK E timecode audio recorder, you can start and stop it via the Setup App or directly at each TRACK E device. With the SetupApp all of your TRACK E devices can be started at once or each TRACK E individually in case you are not working with all of your devices at the same time.

MULTIPLE TRACK RECORDING
On the screen, you’ll find two buttons for RECORD and STOP. These buttons start and stop the recording of all your TRACK E devices in your list.

SINGLE TRACK RECORDING
Next to each TRACK E status information in the monitoring list is a REC button as well, which starts and stops the recording just for this single TRACK E.

INDEPENDENT RECORDING VIA USER SWITCH
If you are unable to use the app or don’t want to, you are still able to operate your TRACK E devices directly and independently of a mobile device.

START
Pull up the user switch, the status LED lights up red during recordings

STOP
Pull up the user switch again

Once your devices have been added to the list, you can check the most important status information of each unit at a glance. You will be able to monitor the level meter, recording file format, recording time, frame rate, timecode, battery status, Bluetooth range, device icon, and name. If a TRACK E is out of Bluetooth range for more than 10 seconds, the status and timecode of it will be maintained. If the app hasn’t received any updates for more than 10 minutes, the message will be Last seen x minutes ago Depending on the physical distance of a Tentacle device to your mobile device, the status information in the list will be highlighted. The closer the TRACK Gets to your mobile device the more saturated the color will be.

Remove a TRACK E from the device list
You can remove a Tentacle. TRACK E from the list by swiping to the left (iOS) or long-pressing (more than 2 sec.) on the Tentacle (Android).

DEVICE WARNINGS
Devices have to be synchronized: This warning message is displayed, and inaccuracies of more than half a frame occur between all devices in Green Mode. Sometimes this warning can pop up for a few seconds when starting the app from the background. In most cases, the app just needs some time to check the information of each Tentacle device. However, if the warning message persists for more than 10 seconds you should consider re-syncing your Tentacles.

SLEEP MODE
In sleep mode, your TRACK E is saving battery and can be remotely woken up. Send all your TRACK E to sleep by swiping up the bottom sheet and pressing the SLEEP button. Wake up the devices by pressing the WAKE button. You can watch them individually by pressing on the TRACK E in the device list. You have to re-sync your devices after waking up. Also, note that connecting a sleeping TRACK Eto USB power it off.

Please note
Sleep mode is supported by Firmware version 2.2.0 or newer

APP SETTINGS

loudspeaker or earpiece monitoring (details see menu setup app > recording > audio monitorin g)
Safe Mode| If this mode is enabled, you need to press the STOP button for 2 seconds before the audio recording stops
Remove all Added Devices| Here you can remove all devices from the monitoring list at once
Manuals| Here you can find the Tentacle manuals
Ask for Help| Here you can send a support request directly to the Tentacle support team
Acknowledgments| License information of used open-source components
App Version| Here you can view the current app version

DEVICE VIEW (SETUP APP)
Pressing briefly on a TRACK E status information in the monitoring screen starts a connection to this device and allows you to do the device’s settings. An active Bluetooth® connection will be indicated by a blue status LED. The Track E menu is divided into three categories:

Recording / Playback / Settings

RECORDING

Device Icon| Change the colour of each device icon by tapping on the icon and select the colour you need
---|---
Status Ready

Recording Disconnected

| ****

Once you have started a recording, it will display the recorded time of this audio file

Shows the recording time

If the unit is completely turned off

Timecode| Display The current timecode is displayed here
Battery Level| The current battery status is shown here
Recording format| The current recording format – float or 24 bit – is displayed here
Audio Monitoring

Earpiece Monitoring

Loudspeaker Monitoring

| By long pressing the speaker button, audio monitoring will be activated. A pop-up window with two selectable modes will appear.

Monitoring via smartphone earpiece is activated, as soon as the smartphone is held close to the ear.

Monitoring via smartphone speaker is activated by clicking on the speaker button.

All headphones recommended by the smartphone manufacturer can also be used here.

 | ****

Please note The use of Bluetooth can lead to a device- dependent, time lag during monitoring. This increases if Bluetooth headphones are also used.

---|---
Level Meter| Check your recording level in dB
Recording Time| The recording time of your current audio clip is displayed here
Remaining Recording Time| Shows the remaining recording time of the microSD card
File Name| Next to recording time, you can find the file name of your upcoming wave file
Waveform Display| Monitor the recording as a waveform visualization. It will be orange coloured during an audio recording
Recording Gain| Adjust your recording gain here. This is important if you choose 48kHz / 24-bit recording format
Record Button| Start and stop the recording here
Low Cut Filter| If this filter is ON, it will reduce noise for all frequencies lower than 80Hz. This can be useful if working with sounds with too much bass and low frequencies like background noise
Mic Plugin Power| The mic plug-in power is set to ON in the standard settings and has 5V. With this plug-in power, you can use all electret lavalier microphones. You can turn it OFF if you are working with dynamic microphones.

Please note: Usually the enabled plug-in power doesn’t affect most dynamic microphones. However, this does not apply to every model. So please check with the microphone’s manufacturer. Plug-in power turned OFF extends battery life.

PLAYBACK
In this section of the menu, you can listen to your recorded files. Connect your headphones to the 3.5mm headphone out of TRACK E or use the audio monitoring feature via smartphone ( See “Audio monitoring” Make sure to set your headphone volume accordingly

Playback

| In playback mode, the status LED will be green Here you can skip between the recorded files

Each time you tap it will double the speed. It can play back your file with up to 64x the regular speed

Stop / Play

---|---
File information| This gives you all the information about each recorded file
Name| Shows the name and number of the file
Channel Count| Mono
Sample Rate| 48 kHz
Recording Bit Depth| Shows the recording format 32-bit or 24-bit
Length| Shows the length of each clip
Timecode| Shows the timecode and frame rate

SETTINGS

Device Name| Change the predefined device name by simply clicking on the name field, change the name and confirm with ‚return‘
---|---

Please note: Creating a new device name will create a new folder on your microSD card named after this device.

Recording Format 48 kHz / 32-bit Float

48 kHz / 24-bit

| ****

This format records 32-bit float WAV. files Adjusting the recording gain is not required. As long as maximum input levels are not exceeded, both quiet and loud sounds can be recorded with high quality. This 32-bit float recording will disable the limiter

This format records standard 24-bit WAV. files. Adjust the recording gain, so that the clip indicators do not light up red while recording. In the 24-bit format, the limiter is always enabled

Auto Power Off Time| Use auto power off to automatically power off your TRACK E after 2, 4, 8 or 12 hours. During recording and playback auto power off is disabled. Reading external timecode or formatting the SD card will reset the power off time
Headphone Volume| Tap on the little speaker icon and adjust the volume of the headphone output*

*Please note: US version has the headphone output deactivated during recording

LED Brightness| Adjust the brightness of the LEDs here
LED while Recording| Here you can deactivate the level LED completely during recording
User Switch Assignment

Not used

Start / Stop Playback

Start / Stop Recording

Start / Stop Test Tone

| Click on the field and select an action for your user switch on the TRACK E when pulling it up

No action will happen, if user switch is pulled up

You can now listen to your last recorded file when the user switch is pulled up

This action is preset and allows you to manually start / stop an audio recording via user switch

This will output an test tone (1kHz at -18dB) through the headphone output.

---|---
Format SD Card| To format your SD card, just press the button and confirm it in the pop-up window
General information Firmware Version Hardware Revision Hardware Serial No. App Version

Real Time Clock (RTC)

| ****

Shows the current firmware version running on the device Shows the hardware version of this unit

Shows the serial number of your TRACK E

Shows the current software version of your setup app

Shows the current time and date of the internal real time clock

Limiter| The limiter icon is only visible in your monitoring view. If you select 48 kHz / 24-bit recording format, the limiter is enabled. In 32-bit float it will be disabled.

The limiter will compress the dynamic range, so that sudden volume peaks can be prevented.

USER SWITCH ON/OFF
The TRACK E has a multipurpose user switch on the right side The Start / Stop Recording action for the user switch is predefined but can be assigned differently in the settings section of the menu (see user switch assignment )

Power On| Pull down the user switch until the level LED will start a blue animation
---|---
Power Off| Pull down the user switch for more than 5 seconds. The status LED will flash white until the TRACK E is turned off
Start Recording| Pull up the user switch. The status LED will light up red during recording
Stop Recording| Pull up the user switch again. The status LED will go back to white

TRACK E MICROPHONE
The TRACK E set includes a versatile Lavalier microphone (omnidirectional characteristic) with a wind jammer and clip. Of course, Tentacle TRACK E is compatible with all common Lavalier, electret shotgun, and dynamic microphones. An adapter to a 3.5 mm mini jack with a standard Sennheiser wiring may be necessary.

MICROPHONE INPUT
The TRACK E has a 3.5mm mini jack microphone input with a screw lock. 5V plug- in power is activated, for dynamic microphones, the plug-in power can be activated in the Tentacle Setup App. This input can also be used to jam-sync your TRACK E from any external timecode source via cable (see timecode jam sync)

MICROPHONE ADAPTERS
To connect an even wider range of Lavalier microphones to TRACK E, you may need an adapter, you may need an adapter with standard Sennheiser wiring. The adapters and a variety of accessories are available at your local dealer at shop.tentaclesync.com

HEADPHONE OUTPUT
To monitor while recording* please connect headphones with a 3.5mm mini jack connector to the headphones out of the TRACK E device. For playback of your already recorded files, you also need to open the Setup App playback section in the device’s menu. You can adjust the headphone level for each device in the app.
Please note:
The US version has the headphone output deactivated during recording! The output signal of the headphones is not a looped signal. It is processed!

MICRO SD CARD
The 16GB microSD card (not included in the TRACK E – Basic Box) is located on the left side of the TRACK E. Just pull out the cover and push the card in to remove it. This card can record up to 30 hours in 24-bit recording format and 23 hours in 32-bit Float recording format. Formatting the microSD card is easily done in the Setup App via Bluetooth. You’ll find it in the settings section of the menu.
Please note:
When using different microSD cards, make sure you use one that is qualified. Recommended are SanDisk/Western Digital 8/16/32GB or similar class 10 SDHC up to 32GB. We recommend leaving the MicroSD card inside the TRACK E and using the device as a hard drive (see USB-C port and card reader ).

RECHARGEABLE BATTERY
TRACK E has a built-in, rechargeable, and replaceable lithium-polymer battery. Charging is possible via USB-C. The charging status will be shown by the charging LED right next to the USB-C port. The internal battery can be charged from any USB power source. The charging time is max. 2 hours if the battery is completely empty. Fullycharged, TRACK Es can run for up to 10 hours. When the battery is at less than 10%, Tentacle indicates this by flashing the level LED yellow several times. The device continues to run in this state until it switches itself off at 3% of battery status. If the battery is completely empty, the TRACK E can no longer be switched on before it has been recharged. The battery is easily replaceable, once the performance is decreasing after 2-4 years depending on the use. A battery replacement kit can be obtained from Tentacle Sync. In this case please contact support@tentaclesync.com
Please note:
The charging process of the battery is stopped as soon as temperatures below 0° or above +40° are reached in order to preserve the battery‘s lifetime. This will be indicated by a red charging LED.

USB-C PORT AND CARD READER

The USB-C port at the bottom of the TRACK E can be used for charging and as a card reader as well. As a card reader, the USB-C port is used for fast data transmission. This way, there is no need to remove the microSD card from the TRACK E. You can transmit your files directly from the Tentacle TRACK E to your computer. Connect your switched-off TRACK E to your computer via the included USB-C cable. You have to push the cable all the way into the TRACK E until it makes a ‚click‘ sound and the status LED indicates the connection by a flash. A hard drive icon will appear on your desktop. You can drag and drop your files directly from the TRACK E onto your computer. To remove the TRACK E, please eject it correctly from your computer.

FIRMWARE UPDATE

You will find the newest firmware version for your TRACK E here:

Tentacle Downloads
Before you start
Before performing the update, please back up your microSD card in case it contains important files. Make sure your TRACK E has sufficient battery. If your updating computer is a laptop, make sure it has sufficient battery too or is connected to mains The Tentacle Sync Studio software (macOS) or the Tentacle Setup software (macOS/Windows) should not be running at the same time as the Firmware Update App. The Tentacle can only be detected by one Tentaclesoftware at a time

Update procedure
Download the firmware updater app, install it, and open it Connect your TRACK E via a USB cable to the computer and switch it on Wait for the updater app to connect to your TRACK E If an update is needed, start the update by pressing the „Start FirmwareUpdate“ button USB-C PORT AND CARD READER The USB-C port at the bottom of TRACK E can be used for charging and as a card reader as well.
As a card reader, the USB-C port is used for fast data transmission. This way, there is no need to remove the microSD card from the TRACK E. You can transmit your files directly from the Tentacle TRACK E to your computer. Connect your switched-off TRACK E to your computer via the included USB-C cable. You have to push the cable all the way into the TRACK E until it makes a ‚click‘ sound and the status LED indicates the connection by a flash. A hard drive icon will appear on your desktop. You can drag and drop your files directly from the TRACK E onto your computer. To remove the TRACK E, please eject it correctly from your computer.

FIRMWARE UPDATE
You will find the newest firmware version for your TRACK E here:

Tentacle Downloads
Before you start: Before performing the update, please back up your microSD card in case it contains important files. Make sure your TRACK E has sufficient battery. If your updating computer is a laptop, make sure it has sufficient battery too or is connected to mains The Tentacle Sync Studio software (macOS) or the Tentacle Setup software (macOS/Windows) should not be running at the same time as the Firmware Update App. The Tentacle can only be detected by one

Tentaclesoftware at a time
Update procedure: Download the firmware updater app, install it, and open it Connect your TRACK E via USB cable to the computer and switch it on Wait for the updater app to connect to your TRACK E
If an update is needed, start the update by pressing the „Start FirmwareUpdate“ button

TECHNICAL SPECIFICATIONS

Recording

Control & Sync

Version: Headphone output is deactivated during recording
WARRANTY AND SAFETY REGULATIONS
INTENDED USE
The device is designed to record audio signals via a suitable external microphone (Lavalier microphone). It must not be connected to other devices. The device is not waterproof and should be protected against rain. For safety and certification reasons (CE) you are not permitted to convert and/or modify the device. The device can be damaged if you use it for purposes other than those mentioned above. Moreover, improper use can cause hazards, such as short circuits, fire, electric shock, etc. Read through the manual carefully and keep it for later reference. Give the device to other people only together with the manual.

SAFETY NOTICE
A guarantee that the device will function perfectly and operate safely can only be given if the generally standard safety precautions and device-specific safety notices on this sheet are observed. The device is intended for professional use. The chargeable battery integrated into the device must never be charged at an ambient temperature below 0 °C and above 40°C! Perfect functionality and safe operation can only be guaranteed for temperatures between -20 °C and +60 °C. The device is not a toy. Keep it away from children and animals. Protect the device from extreme temperatures, heavy jolts, moisture, combustible gases, vapors, and solvents. The safety of the user can be compromised by the device if, for example, damage to it is visible, it doesn’t work anymore as specified, it was stored for a longer period of time in unsuitable conditions, or it becomes unusually hot during operation. When in doubt, the device must principally be sent to the manufacturer for repairs or maintenance.

DISPOSAL / WEB NOTIFICATION

This product must not be disposed of together with your other household waste. It is your responsibility to dispose of this device at a special disposal station (recycling yard), at a technical retail center or at the manufacturer.

FCC DECLARATION

This device contains FCC ID: SH6MDBT50Q
This device has been tested and found to comply with part 15B of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

Modification to this product will void the user’s authority to operate this equipment. This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions. (1) This device may not cause harmful interference. (2) This device must accept any interference received, including interference that may cause undesired operation.

INDUSTRY CANADA DECLARATION
This device contains IC: 8017A-MDBT50Q This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. This digital device complies with the Canadian regulatory standard CAN ICES-003.

DECLARATION OF CONFORMITY
Tentacle Sync GmbH, Wilhelm-Mauser-Str. 55b, 50827 Cologne, Germany declares herewith that the following product: Tentacle TRACK E timecode audio recorder complies with the provisions of the directives named as follows, including changes in them that apply at the time of the declaration.
This is evident from the CE mark on the product.

• EN 55032:2012/AC:2013
• EN 55024:2010
• EN 300 328 V2.1.1 (2016-11)
• Draft EN 301 489-1 V2.2.0 (2017-03)
• Draft EN 301 489-17 V3.2.0 (2017-03)
• EN 62479:2010

EN 62368-1:2014 + AC:2015

• Cologne, 05.10.20
• Ulrich Esser, CEO
• Charging input
• 1x USB-C connector
• input voltage/current
• 5 V/DC, 500mA

Integrated rechargeable battery
Lithium polymer battery

Charging time
approx. 2 h with completely empty battery

Ambient conditions

• -20 °C to +60 °C, non-condensing
• Dimensions (B x H x T)
• 47mm x 68mm x 19mm
• Weight
• 57 g

TECHNICAL SUPPORT AND INFORMATION
support@tentaclesync.com tentaclesync.com/download

TENTACLE SYNC GmbH
Wilhelm-Mauser-Str. 55b, 59827 Cologne, Germany
Tel.: +49 221 677 832 032

WARRANTY POLICY

The manufacturer Tentacle Sync GmbH grants a warranty of 24 months on the device, provided the device was purchased from an authorised dealer. The calculation of the warranty period begins on the date of the invoice. The territorial scope of protection under this warranty is worldwide. The warranty refers to the absence of defects in the device, including functionality, material, or production defects. The accessories enclosed with the device are not covered by this warranty policy. Should a defect occur during the warranty period, Tentacle Sync GmbH will provide one of the following services at its discretion under this warranty: free repair of the device or free replacement of the device with an equivalent item In the event of a warranty claim, please contact Tentacle Sync GmbH, Wilhelm-Mauser-Str. 55b, 50827 Cologne, Germany

Claims under this warranty are excluded in the event of damage to the device caused by Normal wear and tear improper handling (please observe the safety data sheet) failure to observe safety precautions
repair attempts undertaken by the owner The warranty also does not apply to second-hand devices or demonstration devices. A prerequisite for claiming warranty service is that Tentacle Sync GmbH is allowed to examine the warranty case (e.g. by sending in the device). Care must be taken to avoid damage to the device during transport by packing it securely. To claim for warranty service, a copy of the invoice must be enclosed with the device shipment so that Tentacle Sync GmbH can check whether the warranty is still valid. Without a copy of the invoice, Tentacle Sync GmbH may refuse to provide warranty service.
This manufacturer‘s warranty does not affect your statutory rights under the purchase agreement entered into with Tentacle Sync GmbH or the dealer. Any existing statutory warranty rights against the respective seller shall remain unaffected by this warranty. The manufacturer’s therefore does not violate your legal rights but extends your legal position. This warranty only covers the device itself. So-called consequential damages are not covered by this warranty.

References

• Tentacle Sync Shop
• Apps | tentacle sync
• Tentacle Sync Shop
• LEMO 5-Pin to Tentacle timecode cable | Tentacle Sync Shop
• Tentacle to 90° BNC timecode cable | Tentacle Sync Shop
• Apps | tentacle sync

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