NAPOLEON NEFL42HS 42 Inch Wall Mount Linear Electric Fireplace Instruction Manual

NEFL42HS / NEFL50HS / NEFL60HS / NEFL72HS / NEFL100HS
NEFL42HI / NEFL50HI / NEFL60HI / NEFL72HI / NEFL100HI
INSTALLATION AND
OPERATION MANUAL
purview 42 / 50 / 60 / 72 / 100 series
(NEFL60HS Illustrated)

SAFETY INFORMATION

WARNING
FIRE OR EXPLOSION HAZARD
If the information in these instructions are not followed exactly, a fire or explosion may result causing property damage, personal injury, or loss of life.
– Do not store or use gasoline or other flammable vapors and liquids in the vicinity of this or any other appliance.
INSTALLER: Leave this manual with the appliance
CONSUMER: Retain this manual for future reference This appliance has a remote that requires button batteries that are hazardous to young children.
FOR INDOOR USE ONLY
CERTIFIED TO THE CANADIAN AND AMERICAN NATIONAL STANDARDS: CSA 22.2 NO. 46 / UL 2021 safety information
WARNING

• If equipped with a heater, this appliance can be hot when operated and can cause severe burns if contacted.

• Do not operate appliance before reading and understanding operating instructions. Failure to operate appliance according to operating instructions could cause fi re or injury.

• Do not install damaged, incomplete or substitute components.

• Do not burn wood or other materials in this appliance.

• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where a gas line, paint or fl ammable liquids are present.

• Any safety screen or guard removed for servicing must be replaced prior to operating the appliance.

• It is imperative that the control compartments, circulating blower and its passageway in the appliance are kept clean. The appliance should be inspected before use and at least annually by a qualifi ed service person. More frequent cleaning may be required due to excessive lint from carpeting, bedding material, etc. The appliance area must be kept clear and free from combustible materials, gasoline and other fl ammable vapors and liquids.

• Under no circumstances should this appliance be modifi ed.

• Do not use this appliance if any part has been under water. Immediately call a qualifi ed service technician to inspect the appliance and to replace any part of the control system which has been under water.

• If equipped with a glass door, do not operate the appliance with the glass door removed, cracked or broken. Replacement of the glass should be done by a licensed or qualifi ed service person. Do not strike or slam shut the appliance glass door.

• Keep the packaging material out of reach of children and dispose of the material in a safe manner. As with all plastic bags, these are not toys and should be kept away from children and infants.

• Servicing should be done only while the appliance is disconnected from the power supply circuit.

• Always unplug appliance when not in use.

• Do not operate this appliance with a damaged cord or plug after the appliance malfunctions, has been dropped or damaged in any manner. Return appliance to authorized service facility for examination, electrical or mechanical adjustment, or repair.

• Do not use outdoors.

• When installing this appliance in a room where water is present, the installation must comply with codes recognizing the increased hazard of electrical shock and electrocution.
  note: This appliance is NOT suitable for installation in a bathroom.

• Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or the like. Arrange cord away from traffi c area and where it will not be tripped over.

• Connect to properly grounded outlets only.

• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fi re, or damage the appliance.

• It is normal for your electric appliance to produce noise, especially when installed in a quiet space such as a bedroom.

• To prevent a possible fi re, do not block air intakes or exhaust in any manner. Do not use on soft surfaces, like a carpet, where openings may become blocked.

• Always plug appliances directly into a wall outlet/receptacle. Never use an extension cord or relocatable power tap (outlet/power strip).

• These appliances are tested and listed for use only with the optional accessories listed in these instructions. Use of optional accessories not specifi cally tested for this appliance could void the warranty and/or result in a safety hazard.

For appliances equipped with a heater:

• Risk of burns. Power to the appliance should be turned off and the appliance allowed to cool before servicing. To disconnect power to the appliance, turn controls to off, then remove plug from outlet.
• Young children should be carefully supervised when they are in the same room as the appliance. Toddlers, young children and others may be susceptible to accidental contact burns. A physical barrier is recommended if there are at risk individuals in the house. To restrict access to an appliance or stove, install an adjustable safety gate to keep toddlers, young children and other at risk individuals out of the room and away from hot surfaces.
• Clothing or other fl ammable material should not be placed on or near the appliance.
• Due to high temperatures, the appliance should be located out of traffi c and away from furniture and draperies.
• Ensure you have incorporated adequate safety measure to protect infants/toddlers from touching hot surfaces.
• Even after the appliance is off, the glass and/or screen will remain hot for an extended period of time.
• Check with your local hearth specialty dealer for safety screens and hearth guards to protect children from hot surfaces. These screens and guards must be fastened to the fl oor.
• Ensure clearances to combustibles are maintained when building a mantel or shelves above the appliance. Elevated temperatures on the wall or in the air above the appliance can cause melting, discolouration or damage to decorations, a TV or other electronic components.

WARNING

• Read all instructions before installing or using this heater.
• This heater is hot when is use. To avoid burns, do not let bare skin touch hot surfaces. Keep combustible materials, such as furniture, pillows, bedding, papers, clothes, etc. and curtains at least 0.9 m from the front of the heater and keep them away from the sides and rear.
• Extreme caution is necessary when any heater is used by or near children or invalids and whenever the heater is left operating and unattended.
• Do not operate any heater after it malfunctions. Disconnect power at service panel and have heater inspected by a reputable electrician before reusing.
• Do not use outdoors.
• To disconnect heater, turn controls to off, and turn off power to heater circuit at main disconnect panel (or operate internal disconnect switch if provided).
• Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the heater.
• To prevent a possible fire, do not block air intakes or exhaust in any manner.
• A heater has hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint, or flammable vapors or liquids are used or stored.
• Use this heater only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric shock, or injury to persons.
• This heater may include an audible or visual alarm to warn that parts of the heater are getting excessively hot. If the alarm sounds (or illuminates), immediately turn the heater off and inspect for any objects on or adjacent to the heater that may have blocked the airflow or otherwise caused high temperatures to have occured. DO NOT OPERATE THE HEATER WITH THE ALARM SOUNDING (OR ILLUMINATING).
• SAVE THESE INSTRUCTIONS.

note:
The information throughout this manual is believed to be correct at the time of printing. Wolf Steel Ltd. reserves the right to change or modify any information within this manual at any time without notice. Changes, other than editorial, are denoted by a vertical line in the margin.

general information

1.1 dimensions (NEFL42/50/60HS/HI)

| A| B| C
---|---|---|---
NEFL42HS/HI| 42″ (1067mm)| 37 5/16″ (948mm)| 38 15/16″ (989mm)
NEFL5OHS/HI| 50″ (1270mm)| 45 5/16″ (1151mm)| 46 15/16″ (1192mm)
NEFL6OHS/HI| 60″ (1524mm)| 55 5/16″ (1405mm)| 56 15/16″ (1446mm)

1.2 dimensions (NEFL72/100HS/HI)

| A| B| C| D
---|---|---|---|---
NEFL72HS/HI| 72″ (1829mm)| 66 7/8″ (1697mm)| 68 7/16″ (1738mm)| 19 5/8″ (499mm)
NEFL100HS/H1| 100″ (2540mm)| 94 15/16″ (2411mm)| 96 7/16″ (2450mm)| 29″ (736mm)

1.3 rating plate information
The below illustration is for reference only. Refer to the appliance rating plate for accurate information.
CERTIFIED UNDER CANADIAN AND AMERICAN NATIONAL STANDARD: CSA 22.2 NO. 46 AND UL 2021
ELECTRIC FIREPLACE. SUITABLE FOR BEDROOM AND BED-SITTING ROOM INSTALLATION. SUITABLE FOR MOBILE HOME INSTALLATION.
MASTER CONTRACT: 161746
CONTRAT-CADRE: 161746
MODEL
NEFL42HS
NEFL50HS
NEFL60HS
NEFL72HS
NEFL100HS
NEFL42HI
NEFL50HI
NEFL60HI
NEFL72HI
NEFL100HI
VOLTAGE: 120VAC
FREQUENCY: 60Hz
POWER: 1500W
DATE   CODE:
DESIGNED IN NORTH AMERICA
BY WOLF STEEL LTD.
MADE IN CHINA
WOLF STEEL LTD.
24 NAPOLEON ROAD,
BARRIE, ON, L4M 0G8 CANADA
SERIAL NUMBER: NEFL
W385-2389
note:
The rating plate must remain with the appliance at all times. It must not be removed.
1.4 label location
note:
For illustrative purposes only. Label locations may vary.

• Located behind glass on metal surface.
  1.5 listing approvals
  This appliance has been tested in accordance with the CSA Standards for fixed and location-dedicated electric room appliances in the United States and Canada. If you need assistance during installation, please contact your local dealer.
  note:
  This appliance must be electrically wired and grounded in accordance with local codes or, in the absence of local codes, with the latest edition of the National Electrical Code ANSI/NFPA 70 in the United States or the Canadian Electrical Code CSA C22.1 in Canada.

Model| NEFL42HS/HI| NEFL5OHS/HI| NEFL6OHS/HI| NEFL72HSHI| NEFL100HS/H1
---|---|---|---|---|---
Description| Electric Appliance
Type| 3 Way Mounting Appliance: Wall-Mount, Recessed into Wall and Recessed into Mantel
Voltage| 120V AC
Watts| MAX 1500W
Amps| Dedicated 15 AMP Grounded Circuit
Appliance Width| 42″ (1067mm)|  50″ (1270mm)|  60″ (1524mm)|  72″ (1828mm)| 100″ (2540mm)
Appliance Height| 21 7/16″ (544mm)
Appliance Depth| 5 1/2″ (140mm)
Net Weight| 42.0Ibs (19.0kg)| 491bs (22.2kg)|  62.2lbs (28.2kg)| 84.7lbs (38.4kg)| 111.7Ibs (50.7kg)
Gross Weight| 53.0Ibs (24.0kg)| 61.7Ibs (28.0kg)| 83.8Ibs (38.0kg)| 110.0Ibs (49.9kg)| 141.8Ibs (64.3kg)

1.6 general instructions
WARNING

• Read these instructions completely before beginning installation. Failure to follow them could cause an appliance malfunction resulting in serious injury and/or property damage.
• All electric appliances have hot and arcing or sparking parts inside. Do not use it in areas where gasoline, paint, or flammable liquids are present.
• This electric appliance is tested and listed for use only with the optional accessories listed in these instructions. Use of optional accessories not specifically tested for this electric appliance could void the warranty and/or result in a safety hazard.
• Do not open. Risk of electric shock. No user-serviceable parts inside.
• Do not use damaged electrical cords.
• Servicing should be done only while the appliance is disconnected from the power supply circuit.
• To prevent electric shock, match the wide blade of plug to wide slot of receptacle and fully insert.
• Prior to plugging your appliance into an electrical outlet, verify that the house circuit breakers for the outlet are on.
• The appliance may emit a slight, harmless odour when fi rst used. This odour is normal and it is caused by the initial heating of internal appliance elements and will not occur again.
• If your appliance does not emit heat when called for, consult the “operation” section of this manual for further information.
• Use with a CSA or UL certifi ed surge protector.
• Do not route the power cord directly underneath the appliance.

This electric appliance meets the construction and safety standards of H.U.D. for application in manufactured homes when installed according to these instructions.
As with most electronic devices, your new electric appliance has been designed to operate at temperatures between 5°C (41°F) and 35° C (95°F). During the colder winter months, allow the appliance to reach room temperature before turning it on.
1.7 unpacking and testing the appliance
Carefully remove the appliance from the box and remove the support brackets. Prior to installing the appliance, remove all packaging material and test to make sure the appliance operates properly by plugging the power supply cord into a conveniently located 120V, 15 amp minimum grounded outlet.
1.8 hardware list

NEFL100HS/HI
A| Wood Screws| 6| 12
B| Drywall Anchors| 6| 12
C| Metal Screws| 8
D| Cover Plate| 1
E| Strain Relief| 1
F| Metal Bracket| 4
G| Cord Corner| 2
H| Cord Corner| 2
I| Rubber Foot| 4| 6
J| Long cord cover| 2

appliance placement

WARNING

• Due to high temperatures, this electric appliance should be located out of traffic. Keep combustible materials such as furniture, pillows, bedding, papers, clothes, curtains, and similar items at least 36” from the front of the appliance.
• Never located this electric appliance where it may fall into a bathtub or other water container.
• Wear safety gloves and safety glasses for protection during installation and maintenance.
• To prevent contact with sagging or loose insulation, the electric appliance must not be installed against vapor barrier or exposed insulation. Localized overheating could occur and fire could result.
• Do not expose the electric appliance to the elements (such as rain, etc.)

2.1 grounding the appliance
This appliance is for use on 120 volts. The cord has a plug as shown in (A). An adapter as shown in (C) is available for connecting three-blade grounding type plugs to two-slot receptacles, as shown in (B).
The green grounding plug extending from the adapter must be connected to a permanent ground such as a properly grounded outlet box. The adapter should not be used if a three-slot grounded receptacle is available.
To disconnect appliance, turn controls to off, then remove plug from outlet. note: The appliance must be connected to a dedicated 15 amp circuit. The use of an extension cord is NOT permitted.
WARNING

• Risk of fi re! The power cord must not be pinched against a sharp edge. Secure cord to avoid tripping or snagging to reduce the risk of fi re, electric shock, or personal injury. Do not run cord under carpeting. Do not cover cord with throw rugs, runners, or similar items. Arrange cord away from traffi c areas and where it will not be tripped over.
• Risk of fi re! To prevent a possible fi re, do not block air intake or exhaust in any manner. Do not use on soft surfaces where openings may become blocked.
• Risk of fi re! Do not blow or place insulation against the appliance.
• This electric appliance is tested and listed for use only with the approved optional accessories. Use of optional accessories not specifi cally tested for this electric appliance could void the warranty and/or result in a safety hazard.
• If the information in these instructions is not followed exactly, a fi re or explosion may result causing property damage, personal injury, or death. Do not store or use gasoline or other fl ammable vapors in the vicinity of this or any other appliance.
• This appliance is heavy. It is highly recommended that two people install this appliance.
• If your appliance is equipped with a heater, ensure the heater vents cannot, in any way, be covered as it may create a fi re hazard.
• Do not run the power cord horizontally, directly below the appliance.

Your NEFL42/50/60/72/100HS/HI can be wall-mounted, recessed and/or mantel- installed. Select a suitable location that is not susceptible to moisture and is away from drapes, furniture and high traffic areas.
note:
Follow all national and local electrical codes.
3.1 minimum clearance to combustibles
WARNING

• When using paint or lacquer to finish a mantel, the paint or lacquer must be heat resistant to prevent discoloration.

Measurements are taken from the glass front

Bottom| 0″
Sides| 0″
Back| 0″
Top| 8″ (203mm) to ceiling
8″ (203mm) to mantel

installation

3.2 framing

3.3 wall mount installation
Due to the many different materials used on different walls, it is highly recommended that you consult your local builder before you install this appliance on the wall.
A. Select a location that is not prone to moisture and is located at least 36″ (91.4cm) away from combustible materials such as curtain drapes, furniture, bedding, paper, etc.
B. Remove the front glass (see “front glass removal / installation” section).
C. Have two people hold the appliance against the wall to determine the final location.
D. Place appliance face down on a soft, non abrasive surface. Remove the bracket from the back of the appliance by removing the screws (Fig. 3-1). Set the bracket aside and discard the screws.E. Mark out location, then mount the bracket onto the wall using screws (supplied). This bracket MUST have the hooks facing upward and be level (Fig. 3-2).

| A x 6 for NEFL42/50/60HS/HI| A x 12 for NEFL72/100HS/HI
---|---|---
| B x 6 for NEFL42/50/60HS/HI| B x 12 for NEFL72/100HS/HI

note:
It is strongly recommended that the mounting bracket be screwed into the wall studs where possible. If the wall studs cannot be used, ensure that the supplied plastic anchors are used to affix the bracket to the wall and the bracket is adequately secured.
F. With the wall mounting bracket installed, have two people lift the appliance up and insert the hooks on the bracket into the slots on the back of the appliance (Fig. 3-3). G. Check the appliance for stability ensuring that the bracket will not pull free from the wall.
H. Install media (see “crystal ember installation” section). You must complete this step before moving onto the next step.
I. Reinstall the front glass.
3.4 recessed pre-installation
Due to the many different materials used on different walls, it is highly recommended that you consult your local builder before you install this appliance on the wall.
note:
It is recommended the walls of the appliance enclosure be finished (i.e. drywall) to avoid exposed insulation or vapour barrier coming in contact with the appliance. This will ensure clearance to combustibles is maintained.
The appliance tabs come bent. You must bend the tab flat by hand when fully recessing the appliance into the wall (see “fully recessed” section).
A. Select a location that is not prone to moisture and is located at least 36” (94.1cm) away from combustible materials such as curtain drapes, furniture, bedding, paper, etc.
B. Measure the appliance and create a rough-in frame with electrical (see “framing” section).
C. Remove the front glass (see “front glass removal / installation” section).
D. Hold the appliance up to ensure it will fit into the framing.
3.4.1 fully recessed installation
A. Bend the two top tabs upward on the front glass until they are flat (Fig. 3-4). Set the front glass aside.
B. Remove power cord and complete hardwiring (see “hardwiring installation” section).
C. Insert the appliance into the rough-in frame, and then secure it by installing 6 screws (supplied) through the side flanges (Fig. 3-5).
D. Install media (see “crystal ember installation” section). You must complete this step before moving onto the next step.
E. Reinstall the front glass. 3.4.2 partially recessed installation
A. Install 2 metal brackets (1 per side) (supplied) onto the top sides of the appliance (Fig. 3-6).
note:
The appliance comes with 2 screws already installed in the bracket locations. Ensure to remove those screws, re-use them to fix the metal brackets to the appliance, and then screw the brackets to the wall.
The appliance comes with 2 metal brackets installed. You can choose to use these brackets during installation, or discard them and use the 4 new brackets from the hardware kit.
B. Remove the power cord and complete hardwiring (see “hardwiring installation” section).
C. Insert the appliance as far into the rough-in frame as possible/desired, and then secure it by installing 2 screws (supplied) through the metal brackets (Fig. 3-7).
D. Install media (see “crystal ember installation” section). You must complete this step before moving onto the next step.
E. Reinstall the front glass.

electrical information

4.1 hard-wiring installation
WARNING

• Turn off the appliance completely and let it cool down before servicing. Only a qualified service person should service and repair this electric appliance.

Hard-Wiring Connection
If it is necessary to hard-wire this appliance, a qualified electrician mus remove the cord connection and wire the appliance directly to the household wiring. The wire and power supply breaker must be rated for 120V, minimum 15 amps.
The appliance must be electrically connected and grounded in accordance with local codes. In the absence of local codes, use the current CSA C22.1 Canadian Electrical Code in Canada or the current ANSI/NFPA 70 National Electrical Code in the United States.

1. Remove the cover plate from the right side bottom of the appliance by removing the 3 screws (Fig. 4-1).
2. Remove the wire connectors from the power cord. The power cord may be discarded.
3. Punch out the 7/8″ (22.2mm) hole in the new cover plate (supplied) (Fig. 4-2) and install a box connector through the junction box. Snap the box connector clamp onto the supply wires.
4. Using the wire connectors supplied in the hardware kit, connect the ground green wires (G), the common white wires (N) together, and the hot black wires (L) (Fig. 4-3 and 4-4).
5. Reinstall the cover plate using the 3 screws previously removed in step 1.

4.2 wiring diagram (NEFL42HS/HI) 4.3 wiring diagram (NEFL50/60HS/HI) 4.4 wiring diagram (NEFL72HS/HI) 4.5 wiring diagram (NEFL100HS/HI)

finishing

WARNING

• Power supply service must be completed prior to finishing to avoid reconstruction.
• Heat vents and air openings cannot be covered in any circumstances.

5.1 front glass removal / installation
A. With one hand on the front glass to prevent it from falling, remove the two screws (1 per side) from the top of the appliance (Fig. 5-1). Set the screws aside.
B. Carefully lift the front glass up and away from the appliance (Fig. 5-2 and 5-3). Place it face down on a soft, non-abrasive surface.
C. Reverse these steps to install the front glass. 5.2 crystal ember installation
The glass surround must be removed and the appliance must be secured in its final location before the crystal embers are installed.
A. Clean crystal embers with mild dish soap. Then drain, rinse, and dry the crystal embers before placing them into the tray.
B. Carefully place crystal embers into the bottom tray on the front of the appliance as illustrated. Apply an even layer from side to side.
C. Reinstall the front glass.

operating instructions

Once the appliance has been plugged into a grounded electrical outlet or hard- wired to a dedicated 120V power supply, it is ready to operate.
note:
Ensure the house circuit breakers for the power supply are turned on. In the event of a power failure, the appliance will lose its memory function and will reset to factory mode when the power returns.
6.1 operating touch display panel and remote control
WARNING

• Do not move or remove the glass panel, when the appliance is plugged in and operating. This will cause the remote control and touch panel to no longer function.

The touch display panel is shown by LED’s on the bottom right corner of the appliance. The LED’s will disappear after 3 seconds of no function change. The Main Power button will disappear.

5 Settings:

White Flame| | Controls white flame brightness.
5 Settings:

Heater| | Controls the heater. Press button to initiate.
4 Settings:
H0 – No heater or blower
bL – Blower only
H1 – Heater blows warm air (750W)
H2 – Heater blows hot air (1500W)
NOTE: Heater functions cycle from H0-bL-H1-H2. Press and hold the heater button for 5 seconds to lock the heater and temperature to the selected setting. Press and hold the button again for 5 seconds to unlock.
Timer| | Controls the timer. Press button until desired setting is reached.
9 Settings: 30, 1H, 2H, 3H, 4H, 5H, 6H, 7H, 8H
Temperature| | Controls the temperature.
1. Press once to activate the touch panel indicator.
2. Press again until desired setting is reached. Digital display shows setting circles as below:| Display Value| 0| 1| 2| 3| 4| 5| 6| 7| 8| 9| N
---|---|---|---|---|---|---|---|---|---|---|---
Temperature| °C| 18| 19| 20| 21| 22| 23| 24| 25| 26| 27| ON
°F| 64| 66| 68| 70| 72| 74| 76| 78| 80| 82| ON

NOTE: Press and hold the button for 5 seconds to switch the temperature from °C to °F and vice versa.

maintenance

WARNING

• In preparation for maintenance, always disconnect the power and allow the electric appliance to cool before performing any cleaning, maintenance, or relocation of this electric appliance. Turn controls to off and remove plug from outlet or turn of the house circuit breaker to electric appliance receptacle.
• Do not install replacement lamps that exceed specified maximum watts.
• The halogen lamps in your appliance can be extremely hot. Allow at least 10 minutes between turning off the appliance and removing the lamps to avoid accidental burns.
• Do not handle the lamp with bare fingers, oils from your skin will damage the lamps when they heat up. use gloves or a clean dry cloth when handling lamps.

7.1 remote battery installation
WARNING

• This remote control requires button batteries that are hazardous to young children.
• WARNING! KEEP BATTERIES OUT OF REACH OF CHILDREN.
• Swallowing may lead to serious injury or death in as little as 2 hours due to chemical burns and potential perforation of the oesophagus.
• If you suspect your child has swallowed or inserted a button battery, immediately seek urgent medical assistance.
• Examine devices and make sure the battery compartment is correctly secured (i.e. that the screw or other mechanical fastener is tightened). Do not use if compartment is not secure.
• Dispose of used button batteries immediately and safely. Flat batteries can still be dangerous.
• Tell others about the risks associated with button batteries and how to keep their children safe.
• Ensure the batteries are installed correctly with regards to polarity (+ and -).
• Remove batteries from equipment that is not to be used for an extended period of time.
• Remove used batteries promptly.
• Clean the battery contacts and also those of the device prior to battery installation.

note:
The remote control has a removable plastic tab to prolong the battery life while shipping. Remove the tab for the remote control to function.

1. To replace the existing battery remove the battery holder.
2. The battery holder is equipped with a child lock system. To remove the battery holder turn remote onto rear side and press the left side lever towards the center while pulling the battery holder out using the slot provided.
3. Replace existing battery, type CR 2025, with a new battery and reinstall the battery holder into the remote by sliding it into position, as shown.
4. The battery holder is connected to the remote when you hear a “CLICK”.

note:
The remote control must remain within 5 meters or 17 feet of the appliance to be effective. This range may be reduced when battery power is depleted.
Batteries must be disposed of according to the local laws and regulations. Some batteries may be recycled, and may be accepted for disposal at your local recycling center. Check with your municipality for recycling instructions.

replacement parts

WARNING

• Failure to position the parts in accordance with this manual or failure to use only parts specifi cally approved with this appliance may result in property damage or personal injury.

Contact your dealer for questions concerning prices and policies on replacement parts. Normally, all parts can be ordered through your Authorized dealer / distributor.
For warranty replacement parts, a photocopy of the original invoice will be required to honour the claim.
When ordering replacement parts always give the following information:

• Model & Serial Number of appliance
• Installation date of appliance
• Part number
• Description of part
• Finish

Parts, part numbers, and availability are subject to change without notice.
Parts identifi ed as stocked will be delivered within 2 to 5 business days for most delivery destinations.
Parts not identifi ed as stocked will be delivered within a 2 to 4 week period, for most cases.
Parts identifi ed as ‘SO’ are special order and can take up to 90 days for delivery.
8.1 NEFL42/50/60/72/100HS/HI overview Items may not appear exactly as illustrated.

NEFL100HS/H1
1| Synchronus Motor| W435-0100-SER| Yes
2| Blower & Heater
Assembly| W010-4628-SER| Yes
3| Plastic Stripe| W497-1598 -SER| W497-1599-SER| W497-1600 -SER| W497-1604-SER| W497-1605-SER| Yes
4| Wall Mounting
Bracket| W080-1616| W080-1621| W080-1616| W080-1621| Yes
5| LED Light| W405-0055 + W405-0056| Yes
6| Reflector Spindle| W527-0036-SER| W527-0O37-SER| W527-0038-SER| W527-0039-SER| W527-0040-SER| Yes
7| Front Glass| W300-0304-SER| W300-0305-SER| W300-0306-SER| W300-0308-SER| W300-0309-SER| Yes
8| Remote Control| W190-0165-SER| Yes
9| Control Panel (with Remote Receiver)| W010-4541-SER| Yes
10| Acrylic Plastic
Panel| W475-6136-SER| W475-6137-SER| W475-6138-SER| W475-6139-SER| W475-6140-SER| Yes
11| Circuit Board| W190-0162-SER| W190-0168-SER| Yes
12| Hardware Kit| W370-0185-SER| W370-0188-SER| Yes
13| Cord Cover| W200-0572| Yes
14| Crystal| W497-1601-SER| W497-1602-SER| W497-1603-SER| W497-1606-SER| W497-1607-SER| Yes
15| Thermostat| W690-0021| Yes

troubleshooting

WARNING

• Turn off the appliance completely and let cool before servicing. Only a qualified service person should service and repair this electric appliance.

Appliance will not come on when power button/ switch is put into the “on” position.| Appliance is not plugged into an electrical outlet.| Check plug, and plug in the appliance if necessary.
Hard wire connections are not correct.| See “hard-wiring installation” section.
Appliance has overheated and safety thermal switch has tripped.| Unlug power or turn off the circuit breaker, albw appliance to cool for 15 minutes, then plug in the appliance or turn the breaker on.
Main PCB board issue.| Inspect the circuit board and replace, if necessary.
Appliance turns off and will not turn on.| House circuit breaker has tripped.| Reset house circuit breaker.
Appliance’s fuse has blown.| Replace the fuse.
Appliance has overheated and safety thermal switch has tripped.| Unplug power or turn off the circuit breaker, allow appliance to cool for 15 minutes to reset the thermal switch, then plug in the appliance or turn the breaker on.
Appliance has returned to default settings.| Power failure.| Re-program appliance to original settings (not applicable with all appliances).
Remote control does not work.| Low/dead batteries.| Replace batteries in remote control.
Remote receiver malfunction.| Ensure remote receiver is not blocked. Replace control panel.
No warm air
coming out of the appliance.| Heater setting not selected.| See “operation” section.
Heater has been locked out.| See “operation” section.
Room temperature is higher than appliance setting (if set to room temperature).| Reset temperature setting.
Appliance has overheated and safety thermal switch has tripped.| Unplug power or turn off the circuit breaker. Allow for appliance to cool for 15 minutes.
Hard wire connections are not correct.| See “hard-wiring installation” section.
Heater issue.| Inspect the bbwer and heater and replace, if necessary.
Heater shuts off automatically.| Room is too warm.| The heater has a built-in thermostat so it will shut off automatically once the pre-set temperature is reached. It will also turn on automatically if the room temperature drops below the pre-set temperature.
Dim or no flame.| Flame brightness not selected.| See “operation” section.
Flame LEDs issue.| Inspect the LED and replace, if necessary.
Main PCB board issue.| Inspect the main PCB board and replace, if necessary.
Flame does not move.| Motor is stalled/malfunctioning.| Cycle on/off. If problem persists, consult dealer.
Ember bed is not glowing or dimming.| Brightness not selected.| See “operation” section.
Ember LED issue.| Inspect the ember bed LEDs and replace, if necessary.
Main PCB board issue.| Inspect the main PCB board and replace, if necessary.
LED flashing “OH”.| Appliance has overheated and safety thermal switch has tripped.| Unplug power or turn off the circuit breaker. Allow appliaice to cool or 15 minutes, then plug in the appliance or turn the breaker on. If problem persists, consult your dealer.
A brief power outage has occurred causing the fireplace

warranty

Napoleon electric appliances are manufactured under the strict Standard of the world recognized ISO 9001 : 2015 Quality Management System.
Napoleon products are designed with superior components and materials and assembled by trained craftsmen who take great pride in their work. Once assembled, the complete appliance is thoroughly inspected by a qualifi ed and authorized installer, service agency, or supplier before packing to ensure that you, the customer, receive the quality product that you expect from Napoleon.
Napoleon Electric Appliance Premium Warranty
Electrical components and wearable parts are covered and Napoleon will provide replacement parts free of charge during the fi rst 2 years of premium warranty. This covers: fan/heaters, motors, switches, nylon bearing components, remote controls, and LED lights.*
Light bulbs and fuses are NOT covered by the warranty.
In the fi rst year only, any labour related to warranty repair is covered.

• Construction of models vary. Warranty applies only to components included with your specifi c appliance.
  Conditions and Limitations
  Napoleon warrants its products against manufacturing defects to the original purchaser only. Registering your warranty is not necessary. Simply provide your proof of purchase along with the model and serial number to make a warranty claim.
  Provided that the purchase was made through an authorized Napoleon dealer, your appliance is subject to the following conditions and limitations:
  Warranty coverage begins on the date of original installation.
  This factory warranty is non-transferable and may not be extended whatsoever by any of our representatives.
  Installation must be done in accordance with the installation instructions included with the product and all local and national building and fi re codes.
  This premium warranty does not cover damages caused by misuse, lack of maintenance, accident, alterations, abuse, or neglect and parts installed from other manufacturers will nullify this warranty.
  This premium warranty further does not cover any scratches, dents, corrosion, or discolouring caused by excessive heat, abrasive and chemical cleaners, nor chipping on porcelain enamel parts, mechanical breakage of PHAZER™ logs.
  In the fi rst 2 years only, this warranty extends to the repair or replacement of warranted parts which are defective in material or workmanship, provided that the product has been operated in accordance with the operation instructions and under normal conditions.
  After the fi rst year, Napoleon will not be responsible for installation, labour, or any other expenses related to the reinstallation of a warranted part, and such expenses are not covered by this warranty. Notwithstanding any provisions contained in the Premium Warranty, Napoleon responsibility under this warranty is defi ned as above, and it shall not in any event extend to any incidental, consequential, or indirect damages.
  This warranty defi nes the obligations and liability of Napoleon with respect to the Napoleon electric appliance and any other warranties expressed or implied with respect to this product; its components or accessories are excluded.
  Napoleon neither assumes, nor authorizes any third party to assume, on its behalf, any other liabilities with respect to the sale of this product.
  Any damages to appliance, brass trim or other component due to water, weather damage, long periods of dampness, condensation, damaging chemicals, or cleaners will not be the responsibility of Napoleon.
  Napoleon reserves the right to have its representative inspect any product or part thereof prior to honouring any warranty claim.
  All parts replaced under the Premium Warranty Policy are subject to a single claim.
  All parts replaced under the warranty will be covered for a period of 90 days from the date of their installation.
  The manufacturer may require that defective parts or products be returned or that digital pictures be provided to support the claim. Returned products are to be shipped prepaid to the manufacturer for investigation. If a product is found to be defective, the manufacturer will repair or replace such defect.
  Before shipping your appliance or defective components, your dealer must obtain an authorization number. Any merchandise shipped without authorization will be refused and returned to sender.
  Shipping costs are not covered under this warranty.
  Additional service fees may apply if you are seeking warranty service from a dealer.
  All specifi cations and designed are subject to change without prior notice due to on-going product improvements. Napoleon is a registered trademark of Wolf Steel Ltd.
  NAPOLEON CELEBRATING OVER 40 YEARS OF HOME COMFORT PRODUCTS

7200, Route Transcanadienne, Montréal, Québec H4T 1A3
24 Napoleon Road, Barrie, Ontario, Canada L4M 0G8
214 Bayview Drive, Barrie, Ontario, Canada L4N 4Y8
103 Miller Drive, Crittenden, Kentucky, USA 41030
De Riemsdijk 22, 4004 LC Tiel, The Netherlands
Phone: 1-866-820-8686
napoleon.com

References

• Napoleon® Canada | Barbecue Grills, Fireplaces, Heating & Cooling
• Napoleon® Canada | Barbecue Grills, Fireplaces, Heating & Cooling

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