TeamViewer Frontline Workplace for Smartglasses User Guide

TeamViewer Frontline Workplace for Smartglasses

Getting started

App launch

• Once installed, the Frontline Workplace app can be started via the Launcher or, in some cases, via “My Programs” or “Applications”.
• Note: The default language of the Frontline Workplace app is set automatically according to the preferred language of the device.
• The actual sign-in procedure highly depends on your organization’s specific setup.
• Depending on the defined system preferences, the available options range from scanning a QR code to manually entering a device code or even automatic sign-in.
• For more information on how to sign-in on your specific device, please contact your administrator.

Status bar

The status bar is located at the very top of the Frontline Workplace app. It informs you about the overall status of your device and the application.

Battery 2
Shows the current battery level and charging state:

• Charging
• Not charging

Wi-Fi connection
Shows the current Wi-Fi connection status of your device:

• Connected
• Not connected

Server connection
Shows the current connection status of your device to the Frontline server:

• Connected
• Not connected

Microphone
Shows the current status of your device’s microphone:

• Microphone unmuted
• Microphone muted
• Processing voice command

Task update status
Shows the current synchronization status of the tasks on your device:

• Synchronization completed
• Synchronization in progress
• Synchronization failed

Home screen

The home screen is displayed after you sign in to the application. It acts as the main starting point and gives you access to the most important functionalities.

My Tasks

• Shows a list of currently assigned tasks.

Scan Code

• Allows you to scan a QR code to start a call or a task.

New Task

• Shows a list of assigned templates to create new tasks.

Call Support

• Allows you to start an xAssist call.

Open Calls

• Shows a list of ongoing calls you can join.

User Status

• Shows your current availability status for xAssist calls (“Available” or “Not available”).

Task Tags

• Shows the tags of the tasks that were assigned to the user.

Settings

• Opens the application settings.

Exit Application

• Allows you to safely sign out or close the application.

Note: Exit Application is in the second page of the Home Screen. Say “Next Page’’ to view the second page.

Navigation

Using voice commands
Voice commands are a very convenient way to interact with your device in a handsfree way. Depending on the current screen, there are different actions that can be triggered by simply saying a specific command.
To trigger an icon’s or button’s action:

• Say the text shown under the icon or on the button.
• For example: To open the task list, say “My Tasks”.

• To select an item from a list:
• Say “Select ” OR say “”.
• For example: To call up the first list item, say “Select 1” OR say “Make Popcorn”.

Global voice commands

• In addition to voice commands that are only available on certain screens to perform specific actions, Frontline Workplace also offers global voice commands that are available throughout the entire application.
• Here’s a list of global commands:

Voice command

Show commands

| Action
---|---

Shows all available voice commands for the current screen.

Hide commands

|

Hides the list of available voice commands for the current screen.

Flashlight on

|

Turns the flashlight on (if the device has one).

Flashlight off

|

Turns the flashlight off (if the device has one).

Report error

|

Allows you to send screenshots and data to the Frontline admin to report an issue.

Using on-device controls
In addition to voice commands, you can also use any physical buttons or touchpads on your device to navigate through the Frontline Workplace app and perform certain actions. For more information, please have a look at the user manual for your specific device.

Call essentials

Calling a specific expert
If necessary, you can reach out to a specific expert to receive assistance. Doing so, Frontline Workplace shows a list of currently available experts and you can choose whom to call.

• On the home screen, say “Call Support”.
• Say “Select 1” OR say “Call a User”.
• Say “Select ” OR say “”.
• For example: To call Steve Gate, say “Select 1” OR say “Steve Gate”.

Note: Grayed out users such as Keiran Rylee and Terry Turns are offline and are currently not available for a call.

• To start the call right away, say “Start Call” OR, to add more users, say “Invite More” and repeat the previous step.

Calling a specific team
If no specific expert is currently available, you can call a team instead. Doing so, all members receive a notification and can join the call at any time, depending on their availability.

• On the home screen, say “Call Support”.
• Say “Select 2” OR say “Call a Team”.
• Say “Select ” OR say “”.
• For example: To call the Central Experts team, say “Select 1” OR say “Central Experts”.

Starting a service call
If you are unsure which specific expert or team can give you best possible support, you can start a general service call. Doing so, you are put in a queue to talk to the right group of people about a particular topic.

1. On the home screen, say “Call Support”.
2. Say “Select 3” OR say “Start Service Call”.
3. Say “Select ” OR say “”. For example: To start a call regarding the topic of machine inspections, say “Select 1” OR say “Machine Inspection”.

Starting a call via call code
With call codes, you can instantly start a call by scanning a QR code. The QR code can be reused multiple times and includes a certain set of information predefined by an expert. This way, the expert automatically receives important details such as a specific title, description, or tags for your call up-front, together with the call notification.

1. On the home screen, say “Scan Code”.
2. Point the camera of your device to the call template QR code.
3. Say “Start Call”.

Accepting or rejecting a call
In case another user calls you, the application will show a notification message and play a sound signal. You can then either accept or reject the call:

To join the cal

1. Say “Accept”.

To dismiss the call

1. Say “Reject”.

Joining an ongoing call
If necessary, you can also join calls that are already ongoing. This is especially useful when the server or internet connection is temporarily interrupted or if you initially rejected a call and want to join at a later point in time.

1. On the home screen, say “Open Calls”.
2. To join a call, say “Select ”.For example: To join the call started on April 26th at 1.00 PM, say “Select 1”.

Using in-call options
To make communication as easy and effective as possible, Frontline Workplace offers a variety of functions that are available during calls. You can either activate or deactivate them via the user interface or you can use the voice commands listed below.

Note: The in-call options menu will be automatically hidden if no interaction takes place for five seconds. To bring the menu up again, press any physical navigation button on your device.

1. Ends the call after reconfirmation.
2. Mutes/unmutes the microphone.
3. Turns the video stream on/off.
4. Adjusts the sound volume up/down.
5. Takes an HD picture and sends it via the chat.
6. Captures the text of the current video stream and sends it both as an image and as text via the chat.
7. Turns the screen off. To turn it on again, press any physical navigation button on your device or say “Screen On”.
8. Turns the flashlight on/off (if the device has one).

Here’s a list of available in-call voice commands:

Voice command

Hang up call

| Action
---|---
Ends the current call.
Turn volume up| Turns the volume up.
Turn volume down| Turns the volume down.
Microphone on| Unmutes the microphone.
Microphone off| Mutes the microphone.
Screen off| Turns the screen off.
Screen on| Turns the screen on.
Video on| Turns the video stream on.
Video off| Turns the video stream off.
Flashlight on| Turns the flashlight on (if the device has one).
Flashlight off| Turns the flashlight off (if the device has one).
Take picture| Captures an HD picture.

Toggle USB camera

|

Switches to the external USB camera’s video stream (if available).

Scan text

|

Converts the text of the current video stream into a copyable form.

Noise-cancelling on 1| Turns noise cancellation on.
Noise-cancelling off 1| Turns noise cancellation off.

Task essentials

Tasks are specific workflows assigned to a user or a team. The assigned tasks are automatically synchronized with the most recently published version of the workflow. The respective user or team members can work through their assigned tasks and complete them.

Starting an assigned task

1. On the home screen, say “My Tasks”.
2. Say “Select ” OR say “”. For example: To start the Make Popcorn task, say “Select 1” OR say “Make Popcorn”.

Note: If necessary, started tasks can also be temporarily paused and resumed at a later point in time. After completing a task, it is automatically removed from “My tasks”.

Creating and starting a task via template

1. On the home screen, say “New Task”.
2. Say “Select ” OR say “”. For example: To create a new task based on the Make Popcorn template, say “Select 1” OR say “Make Popcorn”.
3. To start the newly created task, say “Confirm”.

Starting a task via template code

1. On the home screen, say “Scan Code”.
2. Point the camera of your device to the task template QR code.

Voice commands for working with tasks

Voice command

More options

| Action
---|---
Shows all available options for the current task.

Documentation

|

Allows you to take a picture, to record audio or video, or to leave a comment.

Call support| Allows you to start a call.
Pause task| Pauses the current task.
Cancel task| Cancels the current task.

About TeamViewer

As a leading global technology company, TeamViewer offers a secure remote connectivity platform to access, control, manage, monitor, and support any device — across platforms — from anywhere. With more than 600,000 customers, TeamViewer is free for private, non-commercial use and has been installed on more than 2.5 billion devices. TeamViewer continuously innovates in the fields of Remote Connectivity, Augmented Reality, Internet of Things, and Digital Customer Engagement, enabling companies from all industries to digitally transform their business-critical processes through seamless connectivity. Founded in 2005, and headquartered in Göppingen, Germany, TeamViewer is a publicly held company with approximately 1,400 global employees. TeamViewer AG (TMV) is listed at Frankfurt Stock Exchange and belongs to the MDAX.

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• 5741 Rio Vista Dr Clearwater, FL 33760 USA
• +1 800 638 0253 (Toll-Free)
• www.teamviewer.com/support
• www.teamviewer.com

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References

• TeamViewer – The Remote Connectivity Software
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