APC Smart-UPS C 1000VA Tower Operation Manual
- June 12, 2024
- APC
Table of Contents
APC Smart-UPS C 1000VA Tower Operation Manual
This manual is available in English on the enclosed CD.
Product Description
The APC® by Schneider Electric Smart-UPS® 1000/1500 VA Tower is a high- performance uninterruptible power supply (UPS). It provides protection for electronic equipment from utility power blackouts, brownouts, sags, surges, small utility fluctuations, and large disturbances. The UPS also provides battery backup power for connected equipment until utility power returns to safe levels or the batteries are fully discharged.
Safety and General Information
Read the Safety Guide included in the package before installing the UPS. This unit is intended for indoor use only. Do not operate this unit in direct sunlight, in contact with fluids, or where there is excessive dust or humidity. Be sure the air vents on the UPS are not blocked. Allow adequate space for proper ventilation. The battery typically lasts for two to five years. Environmental factors impact battery life. Elevated ambient temperatures, poor-quality utility power, and frequent short-duration discharges will shorten battery life. Connect the Smart-UPS power cable directly to a wall outlet. Do not use surge protectors or extension cords. The batteries are heavy. Remove the batteries prior to installing the UPS in a rack.
Specifications
For additional specifications, refer to the APC Web site at www.apc.com.
Environmental
Temperature
| Operating| 0° to 40° C (32° to 104° F)
---|---|---
Storage| -15° to 45° C (5° to 113° F)
charge UPS battery every six months
Maximum Elevation| Operating| 3,000 m (10,000 ft)
Storage| 15,000 m (50,000 ft)
Humidity| 0% to 95% relative humidity, non-condensing
Product Overview
Front panel features
- Display interface
- Bezel
- Battery
- Internal battery connector
Rear panel features
- USB Port
- Serial data port
- Battery connector
- Circuit breaker
- UPS input
- Outlets
- Ground screw
Installation
For UPS installation information, refer to the Smart-UPS Installation Guide
1000/1500 VA 120 Vac Tower, which is included with the UPS. The Quick Start
guide is also available on the documentation CD included with the UPS and on
the APC Web site, www.apc.com.
Operation
Connect Equipment to the UPS
Note: The UPS will charge to 90% capacity in the first three hours of
normal operation.
Do not expect full battery runtime capability during this initial charge
period.
- Connect the equipment to the UPS.
- Connect the UPS to the building utility power. Connect the UPS to a two-pole, three-wire, grounded source only.
USB port: Connect to a computer to use power management software.
Serial port: Connect a serial port cable (not supplied) to use power
management software.
Ground Screw: Connect the ground leads on transient voltage devices to
the chassis ground screw(s), located on the rear panel of the UPS.
Power-Saving LCD Screen
The display interface can be configured to remain continuously illuminated or
to extinguish after a period of inactivity to save electricity.
- Continuous Illumination mode: Press and hold the DISPLAY button for two seconds. The display will illuminate and the UPS will beep to confirm Continuous Illumination mode is activated.
- Power-Saving mode: Press and hold the DISPLAY button for two seconds. The display will extinguish and the UPS will beep to confirm Power-Saving mode is activated.
- Power-Saving mode, the display will illuminate if a button is pressed, it will extinguish after 60 seconds of inactivity.
Smart-UPS sensitivity settings
The Smart-UPS detects and reacts to line voltage distortions by transferring
to battery power to protect
connected equipment. In situations where either the UPS or the connected
equipment is too sensitive for
the input voltage level, it is necessary to adjust the transfer voltage.
- Connect the UPS to a utility power source. Be sure the UPS is turned off.
- Press and hold the POWER button for six seconds. The load capacity bar will flash on and off, to indicate the UPS is in Program mode.
- Press the POWER button again to scroll through the menu options. The UPS will beep to confirm the selection.
- Refer to the table for an explanation of the transfer voltage sensitivity levels.
Status Indicators
Front panel buttons and display
- Online/On Battery LED
- POWER ON/OFF button
- Site Wiring/System Fault LED
- Display interface
- DISPLAY button
- MUTE button
Note: Refer to “Feature Quick-Reference” on page 7 for a detailed description of the front panel buttons.
LED status indicators
Status
| ****
LED
| ****
Audible Indicator On
| Audible Indicator Terminates
---|---|---|---
Power On
The UPS is supplying utility power to connected equipment.
| The Online LED illuminates green.| None| N/A
On Battery
The UPS is supplying battery power from the internal battery pack.
| The Online LED illuminates amber.| The UPS beeps 4 times every 30
seconds.| The beeping stops when utility power is restored or the MUTE button
is pressed for 2 seconds.
System Fault
The UPS detects an internal system fault.
| System Fault LED illuminates red.| Constant tone| The alarm stops when
the POWER ON/OFF button is pressed for 2 seconds to trigger a Fault Reset.
Site Wiring Fault
The building wiring presents a shock hazard that must be corrected by a qualified electrical.
| Site Wiring Fault LED flashes red .| None| N/A
LCD status indicators
System Faults
The Smart-UPS will display a fault message in the event of an internal system
fault
Feature Quick-Reference
Troubleshooting
Service
If the unit requires service, do not return it to the dealer. Follow these steps:
- Review the Troubleshooting section of the manual to eliminate common problems.
- If the problem persists, contact APC Customer Support through the APC Web site, www.apc.com.
- Note the model number and serial number and date of purchase. The model and serial numbers are located on the rear panel of the unit and are available through the LCD display on select models.
- Call APC Customer Support and a technician will attempt to solve the problem over the phone. If this is not possible, the technician will issue a Returned Material Authorization Number (RMA#).
- If the unit is under warranty, the repairs are free.
- Service procedures and returns may vary internationally. Refer to the APC Web site for country-specific instructions.
- Pack the unit properly to avoid damage in transit. Never use foam beads for packaging. Damage sustained in transit is not covered under warranty.
- Always DISCONNECT THE UPS BATTERY before shipping in compliance with U.S. Department of Transportation (DOT) and IATA regulations. The battery may remain in the unit.
- Internal batteries may remain connected in the XLBP during shipment, if applicable, not all units have XLBPs.
- Write the RMA# provided by Customer Support on the outside of the package.
- Return the unit by insured, pre-paid carrier to the address provided by Customer Support.
Transport the unit
- Shut down and disconnect all connected equipment.
- Disconnect the unit from the utility power.
- Disconnect all internal and external batteries (if applicable).
- Follow the shipping instructions outlined in the Service section of this manual.
Two-Year Factory Warranty
This warranty applies only to the products you purchase for your use in accordance with this manual.
Terms of warranty
APC warrants its products to be free from defects in materials and workmanship
for a period of two years from the date of purchase. APC will repair or
replace defective products covered by this warranty. This warranty does not
apply to equipment that has been damaged by accident, negligence, or
misapplication or has been altered or modified in any way. Repair or
replacement of a defective product or part thereof does not extend the
original warranty period. Any parts furnished under this warranty may be new
or factory-remanufactured.
Non-transferable warranty
This warranty extends only to the original purchaser who must have properly
registered the product. The product may be registered at the APC Web site,
www.apc.com.
Exclusions
APC shall not be liable under the warranty if its testing and examination
disclose that the alleged defect in the product does not exist or was caused
by the end user’s or any third person’s misuse, negligence, improper
installation, or testing. Further, APC shall not be liable under the warranty
for unauthorized attempts to repair or modify wrong or inadequate electrical
voltage or connection, inappropriate on-site operation conditions, corrosive
atmosphere, repair, installation, exposure to the elements, Acts of God, fire,
theft, or installation contrary to APC recommendations or specifications or in
any event if the APC serial number has been altered, defaced, or removed, or
any other cause beyond the range of the intended use.
THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, OF PRODUCTS SOLD, SERVICED, OR FURNISHED UNDER THIS AGREEMENT OR IN CONNECTION HEREWITH. APC DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTION, AND FITNESS FOR A PARTICULAR PURPOSE. APC EXPRESS WARRANTIES WILL NOT BE ENLARGED, DIMINISHED, OR AFFECTED BY AND NO OBLIGATION OR LIABILITY WILL ARISE OUT OF, APC RENDERING OF TECHNICAL OR OTHER ADVICE OR SERVICE IN CONNECTION WITH THE PRODUCTS. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES AND REMEDIES. THE WARRANTIES SET FORTH ABOVE CONSTITUTE APC’S SOLE LIABILITY AND THE PURCHASER’S EXCLUSIVE REMEDY FOR ANY BREACH OF SUCH WARRANTIES. APC WARRANTIES EXTEND ONLY TO PURCHASERS AND ARE NOT EXTENDED TO ANY THIRD PARTIES.
IN NO EVENT SHALL APC, ITS OFFICERS, DIRECTORS, AFFILIATES, OR EMPLOYEES BE LIABLE FOR ANY FORM OF INDIRECT, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, ARISING OUT OF THE USE, SERVICE, OR INSTALLATION, OF THE PRODUCTS, WHETHER SUCH DAMAGES ARISE IN CONTRACT OR TORT, IRRESPECTIVE OF FAULT, NEGLIGENCE OR STRICT LIABILITY OR WHETHER APC HAS BEEN ADVISED IN ADVANCE OF THE POSSIBILITY OF SUCH DAMAGES. SPECIFICALLY, APC IS NOT LIABLE FOR ANY COSTS, SUCH AS LOST PROFITS OR REVENUE, LOSS OF EQUIPMENT, LOSS OF USE OF EQUIPMENT, LOSS OF SOFTWARE, LOSS OF DATA, COSTS OF SUBSTITUENTS, CLAIMS BY THIRD PARTIES, OR OTHERWISE. NO SALESMAN, EMPLOYEE, OR AGENT OF APC IS AUTHORIZED TO ADD TO OR VARY THE TERMS OF THIS WARRANTY. WARRANTY TERMS MAY BE MODIFIED, IF AT ALL, ONLY IN WRITING SIGNED BY AN APC OFFICER AND LEGAL DEPARTMENT.
Warranty claims
Customers with warranty claims issues may access the APC customer support
network through the Support page of the APC Web site,
www.apc.com/support. Select your country from
the country selection pull-down menu at the top of the Web page. Select the
Support tab to obtain contact information for customer support in your region.
APC Worldwide Customer Support
Customer support for this or any other APC product is available at no charge
in any of the following ways: Visit the APC Web site to access documents in
the APC Knowledge Base and to submit customer
support requests. www.apc.com (Corporate
Headquarters)Connect to localized APC Web sites for specific countries, each
of which provides customer support information.
www.apc.com/support/
Global support searching APC Knowledge Base and using e-support.
Contact the APC Customer Support Center by telephone or e-mail. Local,
country-specific centers: go to
www.apc.com/support/contact for contact
information. For information on how to obtain local customer support, contact
the APC representative or other distributors from whom you purchased your APC
product. 2011 APC by Schneider Electric. APC, the APC logo, and Smart-UPS are
owned by Schneider Electric
Industries S.A.S., American Power Conversion Corporation, or their affiliated
companies. All other trademarks are the property of their respective owners.
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