Shark HZ3000UK Series Stratos Anti Hair Wrap+ Pet Corded Vacuum Cleaner Instructions

Shark HZ3000UK Series Stratos Anti Hair Wrap+ Pet Corded Vacuum Cleaner

Product Information

The Stratos DuoClean Corded Stick Vacuum with Anti-Hair Wrap Plus, Flexology, and Anti-Odour Technology is a powerful vacuum cleaner designed to effectively clean various surfaces. It features advanced technologies such as Anti Hair Wrap Plus and Anti-Odour Technology to enhance its performance and user experience.

The vacuum cleaner is part of the HZ3000UK Series and is manufactured by Shark, a reputable brand known for producing high-quality home cleaning appliances. It operates on a voltage of 220-240V with a frequency of 50-60Hz. The body motor has a power rating of 450W, while the nozzle has a power rating of 55W.

The Anti-Odour Technology Cartridge included in the vacuum cleaner is designed to eliminate unpleasant odors and freshen the air during cleaning. It contains solid SM composite polymer C17 and fragrance SE 446676 as its active ingredients.

Product Usage Instructions

1. Before using the vacuum cleaner, carefully inspect all parts to ensure there is no damage. Do not use if any parts are damaged.
2. If you have delicate or wool carpets, especially loop pile carpets, it is recommended to test the vacuum on a hidden area first to ensure that the spinning brush rolls do not damage or unpick carpet fibers.
3. Ensure that the filters are properly in place before using the vacuum cleaner. Do not use without filters.
4. Avoid using an extension cord with the vacuum cleaner as it is not recommended.
5. Do not put any objects into the nozzle or accessory openings. Keep these openings free of dust, lint, hair, or any other debris that may reduce airflow.
6. Take caution when handling the power cord:
   • Do not pull or carry the vacuum cleaner by the cord or use the cord as a handle.
   • Do not unplug the vacuum cleaner by pulling on the cord. Grasp the plug, not the cord.
   • Avoid running the vacuum cleaner over the power cord, closing a door on the cord, pulling the cord around sharp corners, or leaving the cord near heated surfaces.
7. Use identical replacement parts if needed for maintenance or repairs.
8. Refer to the user manual for specific instructions on operating the vacuum cleaner, including attaching accessories and adjusting settings.
9. If you have any questions or need assistance, contact customer service at +44 (0)800 862 0453.

By following these instructions, you can effectively and safely use the Stratos DuoClean Corded Stick Vacuum with Anti Hair Wrap Plus, Flexology, and Anti-Odour Technology to keep your home clean and fresh.

THANK YOU
for purchasing the Shark® DuoClean Corded Stick Vacuum with Anti Hair Wrap Plus, Flexology and Anti-Odour Technology

• TIP: You can find the model and serial numbers on the QR code label located on the back of your unit.
• TIP: You can locate the date code on one of the prongs of the power cord plug.

PLEASE READ CAREFULLY AND KEEP FOR FUTURE REFERENCE.

• This instruction manual is designed to help you get a complete understanding of your new Shark® DuoClean Corded Stick Vacuum with Anti Hair Wrap Plus, Flexology and Anti-Odour Technology.
• If you have any questions, please call the customer service line on +44 (0)800 862 0453.

REGISTER YOUR PURCHASE
TO BENEFIT FROM YOUR PRODUCT’S EXTENDED GUARANTEE, SIMPLY REGISTER YOUR PURCHASE AT:

• sharkclean.co.uk/register-guarantee
• +44 (0)800 862 0453
• Scan QR code using mobile device

Please note, products purchased directly from Shark® are automatically registered.

Benefits of registering your product and creating an account:

• Get easier, faster product support and access to guarantee information
• Access troubleshooting and product care instructions
• Be among the first to know about exclusive product promotions

RECORD THIS INFORMATION

• Model Number:
• Serial Number:
• Date Code:
• Date of Purchase (Keep receipt):
• Store of Purchase:

TECHNICAL SPECIFICATIONS

• Voltage: 220-240V, 50-60Hz
• Body Motor Watts: 450W
• Nozzle Watts: 55W

ANTI-ODOUR TECHNOLOGY SPECIFICATION

1. Product Name: Anti-Odour Technology Cartridge
2. Ingredients: Solid SM composite polymer C17 + fragrance SE 446676

This marking indicates that this product should not be disposed of with other household wastes. To prevent possible harm to the environment or human health from uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse of material sources. To return your used device, please use the return and collection systems or contact the retailer where this product was purchased. They can take this product for environmentally safe recycling.

IMPORTANT SAFETY INSTRUCTIONS

FOR HOUSEHOLD USE ONLY PLEASE READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM.

IF YOU HAVE DELICATE OR WOOL CARPETS, PARTICULARLY LOOP PILES, PLEASE TRY THE VACUUM ON A HIDDEN AREA FIRST TO ENSURE THE SPINNING BRUSH ROLLS DO NOT DAMAGE OR UNPICK CARPET FIBRES.

WARNING
REDUCE THE RISK OF FIRE, ELECTRIC SHOCK, INJURY, OR PROPERTY DAMAGE:

GENERAL WARNINGS

1. Your vacuum cleaner may consist of a motorized nozzle, wand, hose, and/or vacuum pod. This device contains electrical connections, electrical wiring, and moving parts that potentially present risk to the user.

2. Use only identical replacement parts.

3. Carefully observe and follow the instructions provided below to avoid improper use of the appliance. DO NOT use the vacuum for any purpose other than those described in this manual.

4. Before use, carefully inspect all parts for any damage. DO NOT use if any parts are damaged.

5. The use of an extension cord is NOT recommended.

6. CAUTION: The vacuum cleaner handle contains electrical connections. This vacuum contains no serviceable parts.
   USE WARNINGS

7. This appliance can be used by persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.

8. DO NOT allow the appliance to be used by children. Keep the appliance and its cord out of reach of children. Do not allow to be used as a toy. Close supervision is necessary when used near children. Cleaning and user maintenance must not be done by children.

9. Always turn off the vacuum cleaner before connecting or disconnecting any motorized nozzles or other accessories.

10. DO NOT handle plug or vacuum cleaner with wet hands.

11. DO NOT use without filters in place.

12. Only use Shark® branded filters and accessories. Damage caused by the use of non-Shark branded parts may not be covered under your guarantee.

13. DO NOT damage the power cord:

    • DO NOT pull or carry the vacuum cleaner by the cord or use the cord as a handle.
    • DO NOT unplug by pulling on the cord. Grasp the plug, not the cord.
    • DO NOT run the vacuum cleaner over the power cord, close a door on the cord, pull the cord around sharp corners, or leave the cord near heated surfaces.

14. DO NOT put any objects into the nozzle or accessory openings. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.

15. DO NOT use if nozzle or accessory airflow is restricted. If the air paths or the motorized floor nozzle become blocked, turn the vacuum cleaner off and unplug from the electrical outlet. Remove all obstructions before you plug in and turn on the unit again.

16. Keep the nozzle and all vacuum openings away from hair, face, fingers, uncovered feet, or loose clothing.

17. DO NOT use if the vacuum cleaner is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water.

18. If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or similar qualified persons in order to avoid a hazard.

19. Use extra care when cleaning on stairs.

20. DO NOT leave the vacuum cleaner unattended while plugged in.

21. When powered on, keep the vacuum cleaner moving over the carpet surface at all times to avoid damaging the carpet fibres.

22. DO NOT place vacuum cleaners on unstable surfaces such as chairs or tables.

23. Your Shark® vacuum may not be designed to stand up on its own. When taking a break from cleaning, you may need to lean it against furniture or a wall or lay it flat on the floor. Using the vacuum for an application where the unit lacks stability may result in personal injury.

24. DO NOT use to pick up:

25. Liquids

26. Large objects

27. Hard or sharp objects (glass, nails, screws, or coins)

28. Large quantities of dust (drywall dust, fireplace ash, or embers). DO NOT use as an attachment to power tools for dust collection.

29. Smoking or burning objects (hot coals, cigarette butts, or matches)

30. Flammable or combustible materials (lighter fluid, petrol or kerosene)

31. Toxic materials (chlorine bleach, ammonia, or drain cleaner)

32. DO NOT use in the following areas:

    • Poorly lit areas
    • Wet or damp surfaces
    • Outdoor areas
    • Spaces that are enclosed and may contain explosive or toxic fumes or vapours (lighter fluid, petrol, kerosene, paint, paint thinners, mothproofing substances, or flammable dust)

33. Turn off all controls before plugging in or unplugging the vacuum.

34. Unplug from the electrical outlet when not in use and before any maintenance or cleaning.

35. Hand wash with water only. Washing with cleaning chemicals could damage the unit.

36. During cleaning or routine maintenance, DO NOT cut anything other than hair, fibers, or string wrapped around the brush roll.

37. Allow all filters to air-dry completely before replacing in the vacuum to prevent liquid from being drawn into electric parts.

38. Make sure the dust cup and all filters are in place after routine maintenance.

39. If provided, secure the power cord around the two cord hooks during storage.

40. Observe the following when interacting with the Anti-Odour Technology cartridge:

    • DO NOT attempt to disassemble the Anti-Odour Technology cartridge.

    • Avoid direct contact with the fragrance pod in the cartridge.

    • DO NOT directly inhale from the Anti-Odour Technology cartridge.

    • Keep away from children and pets.

    • Keep away from heat, sparks, and open flame.

    • DO NOT place in direct sunlight.
      FRAGRANCE CARTRIDGE FIRST AID

    • Avoid contact with fabrics and finished surfaces.

    • Eye contact: Remove contact lenses if present. Rinse continuously with water for several minutes.

    • Skin contact: Wash hands thoroughly after handling. If irritation or rash develops, seek medical advice/attention.

    • Inhalation: Move the person to fresh air if they are experiencing any respiratory symptoms. If symptoms persist, seek medical advice/attention.

    • Ingestion: DO NOT induce vomiting. Seek medical advice/attention.

ANTI-ODOUR TECHNOLOGY

WARNING

May cause an allergic reaction to the skin if in direct contact with the contents of the cartridge. Wear protective gloves if directly coming into contact with the cartridge material, and wash skin thoroughly after handling. Harmful if swallowed. Avoid breathing in mist or vapors, intentional misuse and directly inhaling contents may be dangerous. Avoid release to the environment. Very toxic to aquatic life with long-lasting effects, ensure the cartridge is disposed of correctly as general waste.

GETTING TO KNOW YOUR PRODUCT

GETTING TO KNOW YOUR SHARK® DUOCLEAN CORDED STICK VACUUM WITH ANTI-HAIR WRAP PLUS, REFLEXOLOGY, AND ANTI-ODOUR TECHNOLOGY

WELCOME!
Congratulations on your purchase. Use this instruction manual to learn about your new vacuum’s great features. From assembly to use to maintenance, you will find it all in here.

MAIN UNIT

• A Power/Selector Switch
• B Handheld Vacuum
• C Dust Cup Release
• D Dust Cup
• E Hand Vac Release
• F Flexology Lock Release Button
• G Upper Cord Wrap Hook
• H Flexology Wand
• I Lower Wand Release Pedal
• J Motorised Floorhead
• K Lower Cord Wrap Hook
• L Anti-Odour Technology Dial and Cartridge
• M Headlights
• N Soft Roller
• O Anti Hair Wrap Plus Brush-Roll
• P Brush Roll Release

ASSEMBLY

1. Insert Wand into Floor Nozzle.
2. Insert Handheld Vacuum into the wand.
3. Ensure all connections click securely into place.
4. Remove the Anti-Odour Technology Dial from the aluminum can. Flip up the dial handle, align the teal arrows, then insert the dial into the nozzle.
5. To lock and engage the dial, rotate it anticlockwise until it clicks into the desired odor intensity setting.

SETTINGS

CONTROLS
The control panel is located on the back of the handheld vacuum.

POWER BUTTON

Power Button
Press the Power button to begin vacuuming. Press again to turn off the power. Press the FLOOR TYPE button to toggle between Bare Floor and Carpet settings.

BARE FLOOR SETTING

Bare Floor/Small Area Rugs
When powered on, the vacuum will be in a Bare Floor setting. In this setting, the brush rolls spin slowly to clean bare floors and small area rugs.

CARPET SETTING

Carpet
Press the FLOOR TYPE button to switch to the Carpet setting. The brush rolls spin faster to pick up debris below the surface of your carpets.

• NOTE: For deep cleaning per ASTM F 608 (embedded dirt in carpets) please use the Carpet setting.
• NOTE: Select Carpet for stuck-on dust and debris.

CLEANING MODES

FLOOR MODE
To clean floors, place your foot on the floor nozzle and tilt the handheld vacuum back.

ABOVE-FLOOR WITH WAND
Detach the wand for more reach to clean ceilings, skirting boards, window sills, and other hard-to-access areas. To disconnect the wand, stand the vacuum upright. Step on the foot pedal on the side of the nozzle, then pull the wand out of the nozzle.

ABOVE-FLOOR HANDHELD
To use in Hand Vac mode, press the Wand Release button and lift the handheld vacuum off the wand. Great for cleaning stairs, furniture, and countertops.

NOTE: All accessories are compatible with both the wand and the handheld vacuum.

USING THE FLEXOLOGY® WAND
To easily access hard-to-reach areas under furniture, press the Flexology Lock Release Button to position the wand to a lower angle.

NOTE:
As this unit is not freestanding, the Flexology wand can be used to store the unit as well as for under-furniture cleaning. See below.

ANTI-ODOUR TECHNOLOGY

SETTINGS
Shark’s Anti-Odour Technology cartridge guards against bad odours inside your vacuum.

ANTI-ODOUR TECHNOLOGY DIAL
Flip up the handle and rotate the Anti-Odour Technology dial to adjust the Anti-Odour Technology intensity or to unlock the dial for cartridge access .

• Insertion/Removal: Rotate the Anti-Odour Technology dial to align the teal arrows. Remove the dial to access the odor cartridge for removal or replacement.
• High: Rotate the Anti-Odour Technology Dial toward the High position for the highest level of intensity when the vacuum is in use. This position is the recommended setting for optimal performance.
• Medium: Rotate the Anti-Odour Technology Dial toward the medium position to decrease the intensity of the odor when the vacuum is in use.
• Low: Rotate the Anti-Odour Technology Dial toward the Low position to minimize the intensity to the lowest level when the vacuum is in use.

ANTI-ODOUR TECHNOLOGY TIPS

The Anti-Odour Technology Dial Must be Installed for Vacuum to Function Properly
Remove the anti-odour cartridge from dial if you don’t want the benefits of the Anti-Odour Technology.

Maintenance Required

• Clean all filters as recommended under Cleaning Filters.
• Empty your dust cup before storing your vacuum.
• Replace the cartridge as recommended under Anti-Odour Technology Cartridge Replacement.
• Visit sharkclean.co.uk to learn more and purchase replacements.

Fragrance Strength Over Time
The intensity of the Anti-Odour Technology’s fragrance may diminish over time. It may also have no noticeable fragrance at all. This is natural and does not indicate the technology isn’t working. Follow replacement instructions to ensure continued performance.

ANTI-ODOUR TECHNOLOGY CARTRIDGE REPLACEMENT

1. REMOVE ODOUR DIAL FROM THE FLOORHEAD
   Flip up the handle and rotate the Anti-Odour Technology dial clockwise until the two teal arrows are aligned. Pull the handle to remove the Anti-Odour Technology Dial from the floorhead.

2. REMOVE THE OLD ODOUR CARTRIDGE
   Rotate the cartridge anticlockwise in the dial housing and pull out the cartridge to remove it.

3. REMOVE THE NEW CARTRIDGE FROM CAN
   Remove the new Anti-Odour Technology cartridge from the can. To maintain the life of the cartridge, keep it in the can until you are ready to install it.

4. INSTALL NEW CARTRIDGE IN DIAL
   Align the yellow arrow on the side of the cartridge with the yellow arrow on the side of the dial cover, then insert the cartridge into the dial. Rotate the cartridge clockwise to lock it in place.

5. INSTALL DIAL-IN FLOORHEAD
   Align the teal arrow on the dial cover with the teal arrow on the floorhead. Then reinsert the dial into the floorhead. Rotate the dial anticlockwise to an intensity setting to engage. Rotate further to change the intensity setting to high, medium, or low.

6. USED CARTRIDGE DISPOSAL
   Dispose of old cartridges into the bin. Please do not throw the anti-odor technology dial into the bin.

NOTE:

• Wash hands thoroughly after handling. If irritation or rash develops, seek medical advice/attention.
• Odour cartridges should be replaced every 6 months for optimal Anti-Odour Technology performance.

STORAGE

Looking at the vacuum from the side with the cord hooks, wrap the power cord anti-clockwise around the hooks, starting under the bottom hook. Then press the Flexology Wand Lock Release button and gently fold the handheld vacuum forward toward the floor nozzle. To take the vacuum out of storage mode, press the Flexology Wand Lock Release button while lifting up the handheld vacuum. When straightened, the wand will lock in place.

• NOTE: Take care whenever folding or unfolding the wand to ensure fingers cannot be caught in the mechanism.
• NOTE: Cleaning is not intended while unit is in storage mode. Bending of Flexology wand beyond 90 degrees intended for storage mode only.

AVAILABLE ACCESSORIES

NOTE:
There are a variety of accessories that are compatible with this vacuum series. The lid of the box shows the select accessories that are included with your model. To purchase additional accessories visit sharkaccessoriesco.uk.

• A Crevice Tool
  This slim tool is great for cleaning in tight spaces, between sofa cushions, and in hard-to-reach areas.

• B Upholstery Tool
  Picks up pet hair, dust, and large debris from mattresses, sofas, curtains, and other delicate upholstered fabrics.

• C Dusting Brush
  This brush dusts and cleans delicate surfaces. Great for use on blinds, lampshades and keyboards.

• D Duster Crevice Tool
  Two cleaning tools in one. The crevice tool gives you extended reach to clean in tight spaces, while the soft brush is ideal for dusting delicate surfaces.

• E Anti-Allergen Dust Brush
  This brush features nylon fibre bristles specifically designed for removing fine dust and allergen particles from the most delicate surfaces.

• F Pet Power Brush with Anti Hair Wrap Plus
  Tackles pet hair and ground-in dirt from abovefloor areas like carpeted stairs and upholstery, while actively removing hair wrap as it cleans.

• G Under-Appliance Wand
  Clean under and behind hard-to-move appliances and furniture with this adjustable 36″ tool. Flip the extension piece over to clean the underside of appliances.

MAINTENANCE

IMPORTANT: Unplug the vacuum before performing any maintenance.

EMPTYING THE DUST CUP
Empty the dust cup each time you vacuum and periodically during cleaning, when debris in the dust cup reaches the MAX fill line.

• Press the Wand Release button and lift off the handheld vacuum.
• To remove the dust cup from the handheld vacuum, press the two Dust Cup Release buttons at the same time and pull out the dust cup from the top.
• Hold the dust cup over the bin. Press the yellow Empty button and pull open the dust cup lid until it clicks and locks in the open position. Gently tap the cone-shaped screen inside the dust cup to knock dust and debris into the bin.
• To reinstall, push the lid closed, then insert the dust cup into the handheld vacuum from the top, until it clicks into place.

CLEANING FILTERS
Regularly rinse and replace the filters to maintain your vacuum’s suction power and to maximise the effectiveness of the Anti-Odour Technology.

To prevent damage from cleaning chemicals, rinse filters with cold water only. Do not use soap. Allow all filters to air-dry for at least 24 hours before reinstalling them to prevent liquid from being drawn into electronic parts.

PRE-MOTOR FILTERS
The Pre-Motor Filters should be rinsed every month. To remove the pre-motor filters, detach the dust cup, then slide down the Filter Access buttons on both sides of the dust cup lid. Pull out the filter housing, then lift out the Felt Filter by the pull tab. Next, remove the Foam Filter. After the filters have been rinsed and are completely dry, insert the foam filter into the housing first, then slide in the felt filter, and reinstall the housing into the dust cup lid.

HEPA FILTER
The HEPA Filter should be rinsed every 6 months. To remove the HEPA filter, detach the dust cup, then pull the Filter Release tab on the handheld vacuum filter cover. Remove the cover, then squeeze the side tabs on the HEPA filter and lift it out. After the filter has been rinsed and is completely dry, reinsert it into the handheld vacuum, then reattach the filter cover.

NOTE:
The pre-motor filters should be replaced every 2.5 years. The post-motor filter should be replaced every 3 years.

REPLACEMENT FILTERS

NOTE:
For replacement filters please visit sharkclean.co.uk.

CHECKING FOR BLOCKAGES

CHECK HANDHELD
Remove the handheld vacuum from the wand and check all dust cup intake openings.

CHECK WAND
Detach the wand and check it for blockages.

CHECK FLOOR NOZZLE

• Detach the wand, then remove the Soft Roller.
• Tilt the floor nozzle tube back and check openings for blockages. Reinsert Soft Roller until it clicks securely into place.
• Remove any blockages or debris from the floor nozzle debris intake (see Nozzle Maintenance section).

NOZZLE MAINTENANCE
Anti Hair Wrap Technology removes hair from your brush-roll continuously as you vacuum. At times you may see small amounts of hair around the brush-roll – simply continue vacuuming and the comb and suction will remove the hair as you clean. To remove the cover, use a coin to turn the locks counterclockwise. Lift off the cover and remove any debris or hair wrap. Check the Debris Intake and clear away any dirt or blockages. To close the cover, push down until it clicks into place, then turn the locks clockwise until closed.

CLEANING THE SOFT ROLLER

1. To remove the Soft Roller, slide the Eject Roller button on the floor nozzle.
2. Tap loose debris off the Soft Roller. Use a dry towel to wipe it clean, and to remove any debris caught in the teeth behind the Soft Roller.
3. Hand-wash the Soft Roller as needed. Use only water, and let it air-dry completely for at least 24 hours.
4. Reinsert the Soft Roller and press it in until it clicks securely into place.

CORD MAINTENANCE

1. DO NOT pull or carry vacuum cleaner by the cord or use cord as a handle.
2. D O NOT unplug by pulling on the cord. Grasp the plug, not the cord.
3. D O NOT close the door on the cord.
4. DO NOT pull the cord around sharp corners.
5. D O NOT leave the cord near heated surfaces.

To minimise the risk of power cord damage, DO NOT run the vacuum over the power cord. If this occurs, immediately shut off power to the vacuum and remove the cord from the brushroll or nozzle.

NOTE:
For best performance, keep the Soft Roller clean with regular maintenance.

TROUBLESHOOTING

Vacuum is not picking up debris. No suction or light suction. (Refer to Maintenance section for more information.)

• Empty the dust cup. Check filters to see if they need cleaning. Follow instructions for rinsing and completely air-drying the filters before reinstalling them.
• Check floor nozzle and wand for blockages; clear blockages if required.
• Remove any string, carpet fibres, or hair that may be wrapped around the brush-roll or Soft Roller.
• Ensure the brush-roll cover is locked in place. First, turn the nozzle upside down. Using a coin, turn the three locks counterclockwise. Push down on both sides of the cover until it clicks securely into place, then turn locks clockwise to close.

Vacuum lifts area rugs.

• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.
• Turn off the unit to disengage the brush-rolls. To restart, press the power button on the handle.

NOTE:
During above-floor cleaning, accessories are optimized for different types of debris (See Available Accessories section).

Brush-rolls do not spin.

• If the brush-roll indicator light turns solid red, immediately turn off and unplug the vacuum.
• Disconnect the wand from the floor nozzle and clear any blockages.
• Reconnect the wand, plug in the vacuum, and turn on the power.
• If the brush-roll indicator light on the floor nozzle is green, the blockage has been successfully cleared. If the light is still red, please contact Customer Service on + 44 (0)800 862 0453.

Vacuum turns off on its own or if the indicator light flashes red.
This vacuum is equipped with a motor-protective thermostat that will shut off if it overheats. Should this occur, perform the following steps to restart the motor-protective thermostat:

1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters (see Emptying the Dust Cup section).
3. Disassemble the vacuum, by removing the floor head, wand, dustcup and filters.
4. Check for blockages in hose, floor nozzle, inlet openings, and accessories.
5. Reassemble the entire vacuum to ensure all parts click into place.
6. Allow unit to cool for a minimum of 45 minutes.
7. Plug in vacuum and turn it on.

Vacuum is making a loud noise.
If you run over a hard or sharp object or notice a noise change while vacuuming, check for blockages or objects caught behind the brush-roll. (Refer to Maintenance section for more information.)

Vacuum is emitting air that smells bad.

• Dust cup may be full; empty dust cup. Empty dust cup after each use for optimal Anti-Odour Technology performance.
• Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the filters before reinstalling them.
• Check to make sure Anti-Odour Technology cartridge is installed in the dial and the dial is installed in the floorhead.
• Check the Anti-Odour Technology dial on the floorhead to see what setting is enabled.
• If Anti-Odour Technology dial is at any setting from Low to High and the cartridge has been installed for 6 months or longer, consider replacing it.
• If the Anti-Odour Technology cartridge is still emitting a scent but you dislike it, consider turning the intensity down, or reinstall the dial in the floorhead without the cartridge.
• If the Anti-Odour Technology cartridge is not emitting a scent, consider replacing it.

For all other issues, visit https://support.sharkclean.co.uk/.

FIVE (5) YEAR LIMITED GUARANTEE

When a consumer buys a product in the UK, they get the benefit of legal rights relating to the quality of the product (your “statutory rights”). You can enforce these rights against your retailer. However, at Shark® we are so confident about the quality of our products that we give you an additional manufacturer’s guarantee of up to five years (one year as standard plus four on registration). Offer valid only in United Kingdom and Republic of Ireland. These terms and conditions relate to our manufacturer’s guarantee only – your statutory rights are unaffected.

The conditions below describe the prerequisites and scope of our guarantee. They do not affect your statutory rights or the obligations of your retailer and your contract with them.

Shark® Guarantees
A household appliance like a vacuum cleaner constitutes a sizeable investment. Your new machine needs to work properly for as long as possible. The guarantee it comes with is an important consideration – and reflects how much confidence the manufacturer has in its product and manufacturing quality. Every Shark® machine comes with a free parts and labour guarantee. Our customer service helpline (0800 862 0453) is open from 9.00am to 6.00pm Monday – Friday. It’s free to call, and you’ll be put straight through to a Shark® representative. You’ll also find online support at sharkclean.co.uk.

How do I register my Shark® guarantee?
You can register your guarantee online within 28 days of purchase. To save time, you’ll need the following information about your machine:

• Serial number (on the machine rating label).
• Date you purchased the machine (receipt or delivery note).

Products bought direct from Shark are automatically registered. To register online, please visit sharkclean.co.uk/register-guarantee.

IMPORTANT

• Both the 12 months and the extended 4 years guarantee will only cover your product from the date of purchase.
• Please keep your receipt at all times. We will need your receipt to verify the information you have supplied to us is correct. The inability to produce a valid receipt may invalidate your guarantee.

What are the benefits of registering my free Shark® guarantee?

• When you register your guarantee we’ll have your details to hand if we ever need to get in touch.
• You can also receive tips and advice on how to get the best out of your Shark® vacuum and hear the latest news about new Shark® technology and launches. If you register your guarantee online, you’ll get instant confirmation that we’ve received your details.

How long are new Shark® machines guaranteed for?
Our confidence in our design and quality control means that your new Shark® vacuum cleaner is guaranteed for up to five years (12 months plus an extended guarantee of 4 years on registration).

What is covered by the free Shark® guarantee?
Repair or replacement of your Shark® machine (at Shark’s discretion), including all parts and labour. A Shark® guarantee is in addition to your legal rights as a consumer.

What is not covered by the free Shark® guarantee?

• Blockages – for details of how to unblock your vacuum cleaner, please refer to the Maintenance section.
• Normal wear and tear such as brush bar, fuse, belt, etc.
• Accidental damage, faults caused by negligent use or care, misuse, neglect, careless operation or handling of the vacuum cleaner which is not in accordance with the Shark® Operating Manual supplied with your machine.
• Use of the vacuum cleaner for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the operating instructions.
• Faults caused by parts and accessories which are not Shark® Genuine Components.
• Faulty installation (except where installed by Shark®).
• Repairs or alterations carried out by parties other than Shark® or its agents.

What happens when my guarantee runs out?
Shark® does not design products to last for a limited time. We do appreciate that there may be a desire for our customers to want to repair their vacuum cleaners after the guarantee has lapsed. In this case please contact our Freephone customer service help line and ask about our out of guarantee program, on 0800 862 0453.

Where can I buy genuine Shark® spares and accessories?
Shark® spares and accessories are developed by the same engineers who developed your Shark® vacuum. You’ll find a full range of Shark® spares and replacement parts/accessories for all Shark® machines at sharkclean.co.uk.
Please remember that damage caused by use of non-Shark spares is not covered under your guarantee.

SharkNinja Europe Limited, 3150 Century Way, Thorpe Park, Leeds, LS15 8ZB, UK
+44 (0)800 862 0453
www.sharkclean.co.uk.

SharkNinja Germany GmbH,
c/o Regus Management GmbH, Excellent Business Center 10.+11. Stock, Westhafenplatz 1, 60327 Frankfurt am Main, Germany www.sharkclean.eu.

• Illustrations may differ from actual product. We are constantly striving to improve our products, therefore the specifications contained herein are subject to change without notice.
• DUOCLEAN, FLEXOLOGY and SHARK are registered trademarks in the United Kingdom of SharkNinja Operating LLC.
• SHARK STRATOS and STRATOS are pending trademarks in the United Kingdom of SharkNinja Operating LLC.

© 2022 SharkNinja Operating LLC
HZ3000UKT.IB.MP.220805.Mv1.UKResin

PRINTED IN CHINA.

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References

• Shark UK Official | Vacuums, Steam, Air Purifiers & Beauty
• Shark United Kingdom

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