SOFIHUB TEQ-Secure Safety Pendant User Guide

: June 12, 2024
: SOFIHUB

Table of Contents

Setting up your account
Subscribe to monthly monitoring fee
Setting your emergency contacts and more.
Customise your TEQ-Secure settings
Getting to know your device
Charging your device
Switching the device ON/OFF
What do the lights mean?
Activating an SOS Alarm
Getting a GPS fix
Fall detection alarm
Making a phone call
Specifications
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

SOFIHUB TEQ-Secure Safety Pendant User Guide

Setting up your account

You can access the SOFIHUB portal through the “portal” tab on the top right of the SOFIHUB website: sofihub.com

Please select your location Australia/New Zealand Portal
OR
United States/Canada Portal
Setting up your account

To create your SOFIHUB portal account: Click “Create Account” and follow the prompts.
Setting up your account

You now will be asked to activate your sim card, please follow the steps to do so. Activation may take up to 30 minutes so please be patient.
Setting up your account

Subscribe to monthly

One device = $20.00 per month.This covers usage of the included sim card and all online portal access.

Setting your emergency contacts and more.

Once your account is set up please follow the setup wizard
Setting your emergency

Turn the device by pressing the top left side button for 1 second, all the LEDs will flash rapidly and the unit will vibrate.

Customise your TEQ-Secure settings

You can customise your TEQ-Secure settings in the portal menu:

Dashboard
Shows overview of the TEQ-Secure’s location and status.

Location History
Access information on the TEQ-Secure’s location history.

Fall Detection
Toggle Fall Detection ‘ON’ and select your TEQ-Secure’s desired sensitivity on the scale.

Geo Fence
Set your TEQ-Secure’s geo fence perimeter. You will receive alerts when the secure’s location moves outside of the set area.

Warning: Please keep the IMEI (International Mobile Equipment Identity) somewhere safe for your records

Getting to know your device

TEQ-SECURE — FRONT
Overview

TEQ-SECURE — SIDE
Overview

TEQ-SECURE — BACK
Overview

CHARGING BASE — FRONT
Overview

TIP

IMPORTANT: In order for the call 1 button and SOS button on the base station to function correctly you must first pair your secure to your base station.

Press and hold the second button (labelled Call 2) on the base station as well as pressing the bottom side button on the secure simultaneously.

You may see the base station LEDs colour change during this process. If pairing has succeeded, you should hear the base station say “Pairing successful”

CHARGING BASE — BACK

CHARGING BASE — BOTTOM
Overview

Charging your device

There are 2 ways to charge your device.
Charging your device

Charging by magnetic USB cable

When placing the magnetic USB cable on the device charging contacts make sure it is positioned correctly.
The power indicator (red light) should blink when charging and remain solid when fully charged.
When the device starts charging successfully you will hear an audible voice prompt.

Charging by base

Place the device on the charging base.
Connect the USB cable from the charging base to the AC adaptor.

The charging base light will glow when charging and turn solid when fully charged.

TIP

For the first time use, please fully charge the battery for around 2-3 hours

TIP

The charging base is equipped with a 2000mAh back up battery, which can charge the device when the electricity is off at home or when traveling.

TIP

At 20% it only plays an audible voice prompt. At 15% it plays an audible voice prompt and sends a text message to the emergency contacts

Switching the device ON/OFF

To turn on the device: press the top side button for 1 second, allthe LEDs will flash rapidly. The device can also be turned on automatically by charging via magnetic USB cable or putting it into the docking station.

To turn off the device: press and hold the side button and SOS button together for 3 seconds twice until the LEDs turn off.

What do the lights mean?

Cellular signal indicator–Green

Green| Light shows a single flash rapidly every 3 seconds| Light shows a double flash rapidly every 3 seconds
---|---|---
Means| The device has a stable Cellular signal| The device is registered to the Cellular network

Positioning indicator–Blue

Blue	Light shows a single flash rapidly every 3 seconds
Means	The device has no latest location fix
Blue	Light shows a double flash rapidly every 3 seconds
---	---
Means	The device has latest location fix

latest location

Power indicator–Red

Red	Red ON (solid)	Red shows a double flash rapidly every 3 seconds
State	Device has been fully charged	BLE connected
Red	Red Blinking Quickly	Red Off or blinking slowly
---	---	---
Means	Battery power is lower than 20%	The device is charging

Activating an SOS Alarm

When you need help, press the SOS button for 3-4 seconds till you hear a voice prompt of activating an SOS alarm. This starts the “Help me!” text message sequence to your emergency contacts.

Your emergency contacts will be individually called shortly afterwards automatically, until the SOS sequence is stopped.

If the device fails to connect to the first number, it will call the second number after delay of 15 seconds.

In case the second number fails to be connected as well, the system will connect to the third number etc.

Between each call, there will be a 10 second delay ̀ during this time the user can stop the call sequence or prevent a possible false alarm by pressing the SOS button.

NOTE:
The receiver of the call can also stop the call sequence by pressing 1 on their mobile phone during the two-way call.

Use the side buttons +/- to adjust the sound volume during a call.

TIP

Please remember to program emergency contact numbers. It is not mandatory for all ten authorized numbers to be set, however a minimum of one must always be set.

TIP

Please be patient during the call sequence. There canbe short delays as the alarm calls phones who maybe out of range or delivered to people’s voicemail.

Getting a GPS fix

To get an initial fix for the GPS features, use outdoors or near a window so the device can get a fix on the satellites. This could take few minutes according to your environment.

Fall detection alarm

Fall detection sensitivity can be adjusted and turned on or off via the portal.

Sometimes daily activities (such as sports or dropping your secure) may cause your secure to detect a fall incorrectly and cause a false alarm. You can always cancel the fall alert before your contacts are notified by pressing the SOS button during the initial voice prompt sequence.

TIP

IMPORTANT: It is possible that the secure may not correctly detect a fall down event under certain circumstances.
Using the SOS button is critical to get help in an emergency situation.
If you have fallen, but do not hear the secure voice sequence activate please press the SOS button.

Making a phone call

To make a call to your carer, press side call button for 3 seconds and you will hear a beep, and then it will dial and connect promptly.
To end the call, press the SOS button.