SOFIHUB eazense Fall Detection & Monitor Installation Guide
- June 8, 2024
- SOFIHUB
Table of Contents
Fall Detection & Monitor
Installation Guide
eazense Fall Detection & Monitor
SETUP AND INSTALLATION GUIDE
Navigate to the SOFIHUB website www.sofihub.com and
select ‘Portal’. This will be found at the top right of the home page and
create your account.
Click “Create Account” and follow the prompts
to claim your device. 
Next enter the MAC address of the radar (found on the rear of the device) and
name the radar.
Your next step will be to subscribe to the monthly monitoring fee if
applicable. 
Installation notes & comments:
- The radar must be installed with its ethernet port horizontal (facing the ceiling) and must be flush against a wall with no tilts in any direction.
- The default fall threshold value is 0.7m above the floor.
- The radar must be mounted between 2.0 and 2.4m from the floor or at an optimal height of 2.2m.
- If the values of the X Max and X Min are smaller than the actual size of the room, then people outside this boundary may not be seen by the radar.
- Values cannot exceed: Y Max = 6m; X Min = 3m; X Max = 3m
- The room height value must be greater than the radar height.
- Once a fall is detected and the alarm is resolved, it will take approximately 30 seconds for the radar to reset.
- When any changes on X, Y, or radar height are made the unit will need a reboot to take effect.
- To do this please remove the ethernet cable and then plug it back in allowing the unit reboot.
- Please note failure to install the radar correctly may result in un-detected falls.
Mounting eazense on the wall:
To mount the eazense radar, choose a corner of the room which ensures the best
coverage.
Take the guide template from the box and place it 2.2m from the floor.
Use the circles on the template as an indication where to place the screws.
Place the screws so they protrude approximately 10mm out.
Connecting eazense to the internet and a power source:
- Connect an Ethernet cable from the radar sensor (eazense) to the PoE power injector or PoE router switch.
- Then connect the PoE power injector or PoE router switch to its power source.
- Connect a second ethernet cable to the LAN connection from the PoE injector or PoE router.
Once connected to a power source, the eazense radar will be online and
ready to be configured. 
Settings
Please confirm the radar is positioned as per the below and then in the
‘General Radar Settings’ please enter the room dimensions.
Radar must be mounted between 2 and 2.4 m from floor level. Ideal height is
2.2 m.
Radar must be mounted in the corner of the room and be hard up against the
wall.
Radar cannot be on an angle or be leaning forward, backward or
sideways.
The radar has a field of view; this is the area the radar can see.
It will not see objects that are very close to the sensor, within 0.5m
(represented by A).
The radar needs to know how far away the opposite corner of the room is (which
is represented by Y) as well as the remaining corners of the room (defined by
X Max, and X Min).
- Measure the Y axis, then stand in the middle between X Max and Y Min
- Measure distance to both.
- Values cannot exceed Y Max = 6m; X Min = 3m; X Max = 3m
Please define Y, X Max and X Min as these values are required for the radar to
work correctly.
Y…………………. X Max…………………………… X Min
Radar Height
You need to know how far above the floor the radar is located, as well as the
height of the room from floor to ceiling. (All values are in meters).
Radar height above floor…………………. Room height
Falls & Alerts
Please insert fall height threshold.
Fall alerts are generated when someone falls below a certain threshold above
floor height.
Fall Alert Threshold (in meters above floor)
The SOFIHUB portal will show eazense in GREEN when no falls are detected
When a fall is detected, the colour will change to RED 
This will also show on the main dashboard page PORTAL 
When a fall is detected an SMS with an alert will be sent to the
nominated carer for action. To reset the anomaly log in to the SOFIHUB portal
dashboard and follow the steps.
Specifications:
Radar
mmW radar sensor
Horizontal field of view: +/-60˚ Vertical field of view: 45˚
Update rate: 1 fps
Range of reach: 0.5m to 4m
Network
TCP/IP
Encryption of data
Centralised certificate management, signed firmware
Automatic OTA firmware update
Notification: SMS
General
Casing material: ISOPAK 540
Colour: White
Power over Ethernet: IEEE 802.3at, type 1 PD
Typical: 3.9 W, max 12.95 W
Connectors: Shielded RJ45 10BASE-T/100BASE-TX PoE
Operating conditions: room temperature
Storage conditions: room temperature
Approvals: EMC EN55032 class B, CE, MDD
Dimensions:
Weight:……………. 250 g
Included accessories:
Installation guide
Drill hole template
3-year warranty
Phone: 1300 110 366
Email: info@sofihub.com
SOFIHUB.COM
References
- Assisted Living Technologies & Fall Detection Devices | SOFIHUB
- Assisted Living Technologies & Fall Detection Devices | SOFIHUB
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