SAMSUNG VM55B-U Videowall Display User Guide
- June 12, 2024
- Samsung
Table of Contents
VM55B-U Videowall Display
User Guide
Quick Setup
Guide
VH55B-E VM46B-U VM55B-U VM55B-E
VM55B-U Videowall Display
Checking the Components
Quick Setup Guide| Warranty card
(Not available in some locations)| Regulatory guide
---|---|---
Power cord| Batteries (AAA x 2)
(Not available in some locations)| Remote Control
DP cable| RS232C adapter| Wall Mount Adapter x 4 / Screw x 4
External IR cable
(Not available in some locations)
Contact the vendor where you purchased the product if any components are
missing.
Components may differ in different locations.
Reverse Side
- Receives the remote control signal via the external sensor board and outputs the signal via LOOP OUT.
- Supplies power to the external sensor board or receives the light sensor signal.
- Connects to a source device using a DVI cable or HDMI-DVI cable.
- Connects to a source device using an HDMI cable.
- Connects to a PC using a DP cable.
- Outputs sound to an audio device via an audio cable.
- Receives sound from a source device via an audio cable.
- Connects to multiple products using a serial cable.
- The serial cable is not provided with the product. Contact your vendor for purchase. 9. Connects to MDC using an RS232C adapter. 10. Connects to another product using a DP cable.
- When connecting monitors through DP Loopout, using the DP cable that came with the package is recommended.
- This port uses an algorithm that is specific to UHD resolution input and output. The port is not compatible with monitors that have FHD content-specific DP Loopout ports. Connecting Loopout ports between monitors of the same model is recommended. 11. Dedicated to service technicians. 12. Connects to MDC using a LAN cable. (10/100 Mbps)
Troubleshooting Guide
| Issues | Solutions |
|---|---|
| The screen keeps switching on and off. | Check the cable connection between the |
product and PC, and ensure the connection is secure.
No Signal is displayed on the screen.| Check that the product is connected
correctly with a cable.
Check that the device connected to the product is powered on.
Not Optimum Mode is displayed.| This message is displayed when a signal from
the graphics card exceeds the product’s maximum resolution and frequency.
Refer to the Standard Signal Mode Table and set the maximum resolution and
frequency according to the product specifications.
There is no sound.| Check the connection of the audio cable or adjust the
volume.
Check the volume.
Contact SAMSUNG WORLD WIDE
| Country/Area | Customer Care Centre |
|---|---|
| ALGERIA | 3004 |
| AUSTRALIA | 1300362603 |
| BAHRAIN | 8000-GSAM (8000-4726) |
| BANGLADESH | 08000-300-300 (Toll free) |
09612-300-300
CAMBODIA| 1800-20-3232 (Toll free)
CAMEROON| 670950077
COTE D’ IVOI RE| 80000077
EGYPT| 08000-7267864
16580
WhatsApp 010 00016580
GHANA| 800100077
HONG KONG| 3698 4698 (AU Product)
3698 4688 (B28)
3698 4633 (eStore)
INDIA| 1800 5 SAMSUNG (1800 5 7267864) (Toll-Free) 1800 40 SAMSUNG (1800 40
7267864) (Toll-Free)
INDONESIA| 021-5699-7777
0800-112-8888 (All Product, Toll Free)
0800-112-7777 (All Product, Toll Free)
IRAN| 021-8255
IRAQ| 80010080
WhatsApp +962-79-777-7421
ISRAEL| •6963
JORDAN| 0800-22273 06-577-7444
WhatsApp +962-79-777-7421
KENYA| 800545545
KUWAIT| 183-CALL (183-2255)
LAOS| +856-214-17333
LEBANON| 1598
WhatsApp +962-79-777-7421
MACAU| 800333
MALAYSIA| 1800-88-9999
+603-7713 7420 (Overseas contact)
MAURITIUS| 8005050
MOROCCO| 801002255
MOZAMBIQUE| 847267864
MYANMAR| +95-1-2399-888
NAMIBIA| 8197267864
NEPAL| 16600172667 (Toll Free for NTC Only)
9801572667 (Toll Free for Ncell users)
NEW ZEALAND| 800726786
NIGERIA| 8007267864
OMAN| 800-SAM CS (800-72627)
PAKISTAN| 0800-Samsung (7267864)
PALESTINE| 1800-792447
PHILIPPINES| 1-800-10-7267864 (PLDT – Toll Free] 1-800-8-7267864 (Globe – Toll
Free] 84222111 [Landline]
QATAR| 800-CALL (800-2255)
REUNION| 262508880
SAUDI ARABIA| 8002474357 (800 24/7 HELP)
From Inside Saudi Arabia +966112614718
From outside Saudi Arabia (May Call Charges will be applied)
SENEGAL| 800000077
SINGAPORE| 1800 726786411800-SAMSUNG
SOUTH AFRICA| 0860 SAMSUNG (726 7864)
SRI LANKA| 011 SAMSUNG (011 7267864)
SUDAN| 1969
TAIWAN| 0800-32-9999 0809-00-5237(828 / Dealer)
TANZANIA| 800780089
THAILAND| Hotline no :1282
1800-29-3232 (Toll free for all product)
TUNISIA| 80100012
U.A.E| 800-SAMSUNG (800 – 726 7864)
UGANDA| 800300300
VIETNAM| 1800 588 889 (AU Product)
ZAMBIA| 3434
Connecting and Using a Source Device
Use
Cat7(STP Type) cable for the connection.
STP: Shielded Twist Pair
To use old and new models together, first contact the dealer the product was purchased from to check if they are compatible.
For
details on how to use the MDC programme, refer to Help after installing the
programme.
The MDC programme is available on the website.
http://www.samsung.com/displaysolutions
Specifications
| Model Name | VH55B-E | VM46B-U | VM55B-U / VM55B-E |
|---|---|---|---|
| Panel | Size | 138.7 cm | 116.8 cm |
| Display area | 1209.6 mm (H) x | ||
| 680.4 mm (V) | 1018.08 mm (H) x | ||
| 572.67 mm (V) | 1209.6 mm (H) x |
680.4 mm (V)
Power Supply| AC100-240V- 50/60Hz
Refer to the label at the back of the product as the standard voltage can
vary in different countries.
Environmental considerations| Operating| Temperature: 0 °C – 40 °C (32 °F -104
°F)
Humidity:10% – 80%, non-condensing
Storage| Temperature: -20 °C – 45 °C (-4 °F -113 °F)
Humidity: 5% – 95%, non-condensing
- This is a class A product. In a domestic environment this product may cause radio interference in which case the user may be required to take adequate measures. (Supported models: VM46B-U, VM55B-U) This device is a Class B digital apparatus. (Supported models: VH55B-E, VM55B-E)
- For detailed device specifications, visit the Samsung website.
- WARNING: Please ensure this product is inspected by yourself (to identify if there are any defects) prior to any installation. Any defect should be brought to the attention of Samsung as soon as discovered. Please do not install the product if it appears to have a defect. Any damage caused by carelessness in the process of installing the product will be treated as damage caused by yourself (and not a product defect). To determine whether or not this product has been installed Samsung will view evidence of the screw hole label being pierced (as well as any other cosmetic evidence of an installation).
RoHS
Equipment name……………..
Type designation (Type)…………..
| Unit | Restricted substances and its chemical symbols |
|---|
Lead
(Pb)| Mercury
(Hg)| Cadmium
(Cd)| AHexavalent chromium
(Cr’)| Polybrominated
bi phenyls (PBB)| Polybrominated diphenyl ethers
(PBDE)
| | | 0| | |
| 0| 0| 0| | |
| | 0| o| | |
| | o| 0| | |
| 0| 0| 0| 0| |
| | 0| 0| 0| |
| Note 1: indicates that the percentage content of the restricted substance
does not exceed the percentage of reference value of presence.
Note 2: The indicates that the restricted substance corresponds to the
exemption.
Wall Mount Kit Specifications
1 Model Name| 2 VESAscrewhole specs (A * B) in millimeters| 3 C| 4 Standard
Screw| 5 Quantity
---|---|---|---|---
VH55B-E
VM46B-U
VM55B-U
VM55B-E| 600 x 400| 8 ~ 15 mm| M8| 4
- The colour and the appearance may differ depending on the product, and the content in the manual is subject to change without prior notice to improve the performance.
- Download the user manual from the following Samsung Website for further details. http://www.samsung.com/displaysolutions
The terms HDMI and HDMI High-Definition Multimedia Interface, and
the HDMI Logo are trademarks or registered trademarks of HDMI Licensing
Administrator,
Inc. in the United States and other countries. 