De Longhi ECAM29X6Y Coffee Maker Instructions

June 12, 2024
De Longhi

De Longhi ECAM29X6Y Coffee Maker

De-Longhi-ECAM29X6Y-Coffee-Maker-fig- \(2\)

Product Information

Model : ECAM29X6Y – 29X8Y
The ECAM29X6Y – 29X8Y is a coffee maker manufactured by De’Longhi Appliances. It is designed to make various types of coffee, including cappuccinos and milk-based beverages. The appliance operates on an electric power supply of 120 V~ with a frequency of 60 Hz and consumes a power of 1250 W.

General Information:
The user manual provides instructions for using the coffee maker. It is important to read and follow these instructions carefully before using the appliance. The manual also contains safety warnings and information on cleaning, maintenance, and customization options.

Product Usage Instructions

Before Use:

  1. Check the appliance and ensure all parts are in good condition.
  2. Install the appliance according to the provided instructions.
  3. Connect the appliance to a suitable power source.
  4. Set up the appliance as per the instructions provided.
  5. Clean and maintain materials in contact with food before using the appliance.
  6. Follow the instructions for making cappuccinos and milk-based coffees.

Making Coffee:

  1. Turn on the machine using the power button.
  2. Choose the desired coffee strength and quantity using the control panel.
  3. If using coffee beans:
  4. Place the beans in the coffee grinder.
  5. Select the number of cups to be brewed.
  6. Adjust the coffee grinder to achieve the desired grind size.
  7. If using pre-ground coffee:
  8. Add the required amount of pre-ground coffee to the designated compartment.
  9. Select the number of cups to be brewed.
  10. Press the start button to begin the brewing process.
  11. After brewing, rinse the machine if necessary.

Making Milk-Based Beverages:

  1. Prepare the milk container according to the instructions provided.
  2. Select the desired coffee strength or pre-ground coffee option.
  3. Follow the instructions for making specific milk-based beverages, such as My Latte.
  4. Customize the quantity of coffee in the cup as per your preference.

Additional Features:

The user manual also provides instructions for making hot water, customizing hot water quantity, measuring water hardness, replacing the water softener filter, tips for energy saving, and accessing the settings menu.

IMPORTANT SAFEGUARDS

When using electrical appliances, basic safety precautions should always be followed, including the following.

  • Read all instructions carefully.
  • Make sure the voltage of your electrical system corresponds to the voltage shown on the bottom of the machine.
  • Do not touch hot surfaces. Use handles or knobs.
  • To protect against fire, electrical shock and personal injury, do not immerse cord, plug or appliance in water or other liquid.
  • Keep the appliance out of the reach of children and do not leave appliance unattended while in operation.
  • Unplug from the outlet when not in use and before cleaning.
  • Do not operate with a damaged cord or plug, or after the appliance malfunctions, or has been damaged in any manner. Return the appliance to the nearest authorized service facility for examination, repair or adjustment.
  • The use of accessory attachments not recommended by the manufacturer may result in fire, electrical shock, or personal injury.
  • Do not use outdoors.
  • Make sure the power cord does not hang over the edge of the table or counter-top to avoid getting acci-dentally caught or entangled.
  • Do not place the appliance or its electrical parts on or near electric stoves, cooking surfaces, or gas burners.
  • Plug cord into the wall outlet. To disconnect, first turn machine “off”, then remove plug from wall outlet.
  • Do not use the appliance for other than the intended use. This appliance is to be utilized for domestic use only. The manufacturer declines all responsibility for any damage caused by improper, incorrect, or irresponsible use.

WARNING : To reduce the risk of fire or electric shock, do not remove the cover or the exterior of the unit. Don’t attempt to repair or modify the machine, doing so will void the warranty. Repair should be done by authorized service personnel only!
SAVE THESE INSTRUCTIONS
THIS APPLIANCE IS FOR HOUSEHOLD USE ONLY

SHORT CORD INSTRUCTIONS

  • A short power cord is provided to reduce risks resulting from becoming entangled in or tripping over a longer cord.
  • Longer, detachable power supply cords or extension cords are available and may be used if care is exer-cised in their use.
  • If an extension cord is used, the marked electrical rating should be at least as great as the electrical rating of the appliance. If the appliance is provided with 3- wire, grounding type cord, the extension should be a GROUNDING TYPE 3 – WIRE CORD. The longer cord should be arranged so that it will not drape over the counter-top or table top where it can be pulled on by children or tripped over.
  • Your product is equipped with a polarized alternating current line plug (a plug having one blade wider than the other). This plug will fit into the power outlet only one way. This is a safety feature. If you are unable to insert the plug fully into the outlet, try reversing the plug. If the plug should still fail to fit, contact your electrician to replace your obsolete outlet. Do not defeat the safety purpose of the polarized plug.

SAFETY WARNINGS

Danger!
This is an electrical appliance and may cause electric shock. You should therefore follow these safety warnings:

  • Never touch the appliance with damp hands or feet.
  • Never touch the plug with damp hands.
  • Make sure the socket used is freely accessible at all times, enabling the appliance to be unplugged when necessary.
  • Unplug directly from the plug only. Never pull the cord as you could damage it.
  • To disconnect the appliance completely you must unplug it from the mains socket.
  • If the appliance is faulty, do not attempt to repair. Turn it off, unplug from the mains socket and contact Customer Services.
  • Before cleaning the appliance, turn it off, unplug from the mains socket and allow to cool.

Important!

Keep all packaging (plastic bags, polystyrene foam) away from children.
CHOKING HAZARD. The appliance might contain small parts. Some of those small parts might be required to get disassem-bled during cleaning and maintenance operations. Handle with care and keep small parts out of reach of children.

Danger of burns!

  • This appliance produces hot water and steam may form while it is in operation.
  • During operation (automatic rinsing, hot beverage delivery, steam delivery, cleaning), avoid contact with splashes of hot water or steam.
  • When the appliance is in operation, the cup shelf could become very hot.

GENERAL INFORMATION

Instruction for Use

Read all the Instruction for Use carefully before using the ap-pliance. Failure to follow this Instruction for Use may result in burns or damage to the appliance.
The manufacturer is not liable for damage deriving from failure to respect this Instruction for Use.

Please note:

  • These safety warnings are valid for all De’Longhi coffee machines.
  • Keep this leaflet together with the instructions accom-panying the appliance.
  • If the appliance is passed to other persons, they must also be provided with this Instruction for Use.

BEFORE USE

Checking the appliance
After removing the packaging, make sure the product is com-plete and undamaged and that all accessories are present. Do not use the appliance if it is visibly damaged. Contact De’Longhi Customer Services.

Installing the appliance
When you install the appliance, you should respect the follow-ing safety warnings:

  • The appliance gives off heat. After positioning the appliance on the worktop, leave a space of at least 1.18 in / 3 cm between the surfaces of the appliance and the side and rear walls and at least 5.9 in / 15 cm above the coffee maker.
  • Water penetrating the appliance could cause damage. Do not place the appliance near taps or sinks.
  • The appliance could be damaged if the water it contains freezes. Do not install the appliance in a room where the temperature could drop below freezing point.
  • Arrange the power cord in such a way that it cannot be damaged by sharp edges or contact with hot surfaces (e.g. electric hot plates).

Connecting the appliance

  • Check that the mains power supply voltage corresponds to that indicated on the rating plate on the bottom of the appliance.
  • Connect the appliance to an efficiently earthed and correctly installed socket with a minimum current rating of 13A only.
  • If the power socket does not match the plug on the appliance, have the socket replaced with a suitable type by a qualified professional.

Setting up the appliance
The first time you use the machine, the water circuit is empty and the appliance could be very noisy. The noise becomes less as the circuit fills.

Cleaning and maintenance of materials in contact with food

  • When used for the first time, or after 3 or 4 days without use, clean the appliance and the removable accessories that come into contact with water, coffee and milk, as indicated in the instructions for use. Check in the instructions which accessories are dishwasher safe.
  • If the appliance is not used for more than 3 or 4 days, before making the first beverage, rinse the water circuit as described in this Instruction for Use.
  • Be certain to take maximum care when carrying out all cleaning and maintenance operations described in the instructions for use and/or prompted by the display or warning lights of the appliance itself

Making cappuccinos and milk-based coffees

  • The appliance has been tested for use with cow’s milk and the following products of plant origin: soya, rice and almond. No other type of milk or product of plant origin may be used.
  • To clean the system, following use with any type of milk, please follow the standard procedures described in the instruction manual
  • The cleaning methods provided by the manufacturer and described in the instructions do not guarantee the complete removal of allergens.
  • In the case of confirmed or suspected allergies and intolerances, make sure that your machine has not been previously used with any milk or product of plant origin containing the allergens you are allergic or the substances you are intolerant to.

INTRODUCTION

  • The principal functions of the machine are summarized in the Quick Guide.
  • Take a few minutes to read this Instruction for Use. This will avoid all risks and damage to the appliance.
  • The LEDs and indicator lights on the panel will help you interact with the machine and use the various functions correctlyDe-Longhi-ECAM29X6Y-Coffee-Maker-fig- \(6\)

DESCRIPTION

Description of the appliance – ADe-Longhi-ECAM29X6Y-Coffee-Maker-fig-
\(3\)

  • A1. Beans container
  • A2. Pre-ground coffee funnel lid
  • A3. Beans container lid
  • A4. Grinding adjustment dial
  • A5. Pre-ground coffee funnel
  • A6. Milk container/ Water spout connector door
  • A7. Coffee spouts (adjustable height)
  • A8. Sensor window
  • A9. Condensate tray
  • A10. Grounds container
  • A11. Cup tray
  • A12. Drip tray water level indicator
  • A13. Drip tray grille
  • A14. Drip tray
  • A15. Water tank lid
  • A16. Water tank
  • A17. Water filter housing
  • A18. Power cord
  • A19. Infuser door
  • A20. Infuser

Description of the control panel – B

  • B1. ON/Standby button with LED integrated light
  • B2. X2 button with LED integrated light (Rinsing function when pressed and hold for 5 seconds)
  • B3. Direct recipes with LED integrated light (*number and type of recipes may vary depending on the model )
  • B4. Setting menu button with LED integrated light
  • B5. Milk Clean button with LED integrated light (Descaling function when pressed and hold for 5 seconds)
  • B6. Strength selection and pre-ground function buttons
  • B7. Exhausted water filter LED integrated light
    • On steadily LED integrated light: insufficient water int the tank A16
    • Flashing indicator light: the water tank is extracted
  • B8. General alarm LED integrated light
    • On steadily LED integrated light: the grounds container A10 needs to be emptied
    • Flashing LED integrated light: put the grounds container back in place
  • B9. Descaling indicator light

**Description of the accessories – C***

  • C1. Total Hardness Test
  • C2. Measuring spoon
  • C3. Descaler
  • C4. Water softner filter
  • C5. Hot water spout

De-Longhi-ECAM29X6Y-Coffee-Maker-fig- \(5\)

Description of Milk container – D

  • D1. Milk container connector (removable for cleaning)
  • D2. Milk container lid release button/ Milk container connector release button
  • D3. Milk intake tube
  • D4. Milk container
  • D5. Milk spout
  • D6. Milk spout seat
  • D7. Milk container lid

SETTING UP THE APPLIANCE

De-Longhi-ECAM29X6Y-Coffee-Maker-fig-
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  • The first time you use the appliance, you need to make 4-5 cappuccinos before the results in the cup will be satisfactory.
  • The first time you use the machine, the water circuit is empty and the appliance could be very noisy. The noise becomes less as the circuit fills.
  • Possible traces of coffee in the grinder are the result of settings tests performed on the appliance before sale, proof of the meticulous care and attention we invest in our products.
  • We recommend you install the water filter supplied immediately. After two months (see date indicator) or when the appliance has not been used for 3 weeks, the filter should be replaced even if the message has not yet appeared.
  • Customize water hardness as soon as possible (section “12. Measuring water hardness”).

TURNING THE MACHINE ON AND OFF

  • Each time the appliance is turned on, it performs an automatic preheat and rinse cycle which cannot be interrupted. The appliance is not ready for use until the cycle has been completed.
  • Whenever the machine is turned off after being used to make coffee, it performs an automatic rinse cycle.

Danger of scalding!

  • During rinsing, a little hot water flows from the coffee spouts. Take care to avoid contact with splashes of water.
  • To turn the appliance on or off, press the button.
  • If you will not be using the appliance for some time, unplug from the mains socket.

MAKING COFFEE

Making 1 cup of coffee using coffee beansDe-Longhi-ECAM29X6Y-Coffee-Maker-
fig- \(13\)

Please note:

  • Do not use green, caramelized or candied coffee beans as they could stick to the coffee grinder and damage it.
  • If “Energy Saving” mode is activated, there may be a few seconds delay before the first coffee is delivered

Making 2 cups of coffee using coffee beansDe-Longhi-ECAM29X6Y-Coffee-
Maker-fig- \(16\)

Please note:

  • Do not use green, caramelized or candied coffee beans as they could stick to the coffee grinder and damage it.
  • If “Energy Saving” mode is activated, there may be a few seconds delay before the first coffee is delivered.

Varying the coffee strength

  • Press the button corresponding to the preferred strength
  • Select the desired coffee beverage.

Please note:

  • When the next coffee is made, the machine will propose the last strength selected.
  • In the event of power failure, the machine will revert to the medium default setting

Rinsing

  • Use this function to deliver hot water from the coffee spouts to clean and heat the appliance’s internal circuit.
  • To perform the rinse cycle, just press and hold the button for about 5 seconds. Delivery stops automatically (to interrupt delivery earlier, press the same button again).

Tips for a hotter coffee
To make a hotter coffee, proceed as follows:

  • perform a rinse cycle (see paragraph “8.4 Rinsing ****”);
  • use warmed cups (i.e. rinse them with hot water before use)
  • increase the coffee temperature (see section “15. Settings menu”).

Adjusting the coffee grinder
The coffee grinder is set by default to prepare coffee correctly and should not require regulating initially. To adjust, while the coffee grinder is in operation, turn the dial as follows:

Please note:
The grinding adjustment dial must only be turned when the coffee grinder is in operation during the initial phase of coffee preparation

Customizing the quantity in the cup

  1. Press and hold for few seconds the button relative to the beverage you want to customize. The programming starts when the indicator light blinks fast and coffee delivery begins;
  2. Once the cup is filled to the desired level, press the beverage button again. Delivery stops and the quantity is saved.

Number and type of recipes may vary depending on the model

Please note!
To cancel the current programme, press a button corresponding to another beverage

Making coffee using pre-ground coffeeDe-Longhi-ECAM29X6Y-Coffee-Maker-
fig- \(24\)

Please note:

  • Never add pre-ground coffee when the machine is off or it could spread through the inside of the machine and dirty it. This could damage the machine.
  • Never use more than one measuring spoon as it could dirty the inside of the machine or block the funnel.
  • Making LONG coffee: halfway through preparation, when the + lights come on, add one measuring spoon of pre-ground coffee and press the Long button again.
  • You cannot make Doppio+ coffee using pre-ground coffee.

MAKING HOT WATERDe-Longhi-ECAM29X6Y-Coffee-Maker-fig-
\(29\)

MAKING MILK-BASED BEVERAGES

Preparing the milk container
To open the milk container lid:
1. Release the lid by turning it clockwise. The line on the lid
must be aligned with the symbol;
2. Then lift the lid.

Which milk to use?

  • For a richer, denser froth, use skimmed or partially skimmed milk at refrigerator temperature (about 5°C).
    To avoid producing milk with poor froth or large bubbles, always clean the Lattecrema System after use.

  • The quality of the froth may vary depending on:

  • the type of milk or vegetable beverage;

  • the brand used;

  • the ingredients and nutritional values.

How much milk to add to make the directly selected beverages?
There is a graduated scale on the milk container to help you add the ideal quantity for the recipe. Remember that:

To close the milk container lid again:

  1. Insert the lid (the line on the lid must be aligned with the symbol);
  2. Turn the lid towards the symbol until it clicks in place.

Select the coffee strength or pre-ground coffee
Once the milk container has been prepared, before selecting the desired milk beverage, you can customize the coffee strength as described in paragraph “8.3 Varying the coffee strength”. Alternatively, you can select pre-ground coffee and then add one measure of coffee .

De-Longhi-ECAM29X6Y-Coffee-Maker-fig- \(34\) De-
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Making My LatteDe-Longhi-ECAM29X6Y-Coffee-Maker-fig-
\(37\)

How much milk to add to make My Latte?De-Longhi-ECAM29X6Y-Coffee-Maker-
fig- \(38\)

  • Your machine is fitted with a system to detect and use all the milk poured into the milk container. You can then deliver your My Latte using the exact amount of milk you want.
  • Refer to the graduated scale on the milk container to add the correct quantity, bearing in mind that:

The volume of milk you add increases 2/3 times after delivery.
Make sure your glass or cup is sufficiently large to hold all the
milk and coffee delivered afterwards.

At the end of preparation

  • To prepare a number of cappuccinos and milk based coffees, only clean the milk container after you have prepared the last beverage.
  • If there is some milk left, place the container in the refrigerator immediately after cleaning.
  • For optimum results over time, clean the Lattecrema system thoroughly as described in chapter “17. Cleaning the milk container”.

Customizing the quantity in the cup

  1. Press and hold the button corresponding to the milk beverage to programme for a few seconds. The light flashes quickly to indicate you are in the settings menu. Delivery begins;
  2. Once the cup is filled to the desired level, press the beverage button again. Delivery of the first ingredient stops and delivery of the second ingredient begins;
  3. Once the cup is filled to the desired level, press the beverage button again. Delivery stops and the quantity is memorized.De-Longhi-ECAM29X6Y-Coffee-Maker-fig- \(40\)

Please note!

  • To cancel the current programme, press a button corresponding to another beverage
  • For the My Latte beverage, only the quantity of coffee can be programmed, while all the milk will be used as in the recipe.

CUSTOMIZING THE HOT WATER QUANTITY

  1. Press and hold the Hot water button for a few seconds. The light flashes quickly to indicate you are in the settings menu. Delivery begins;
  2. Once the cup is filled to the desired level, press the beverage button again. Delivery stops and the quantity is memorized.

Please note!
To cancel the current programme, press a button corresponding to another beverage

MEASURING WATER HARDNESS

The descaling alarm is displayed after a period of time established according to water hardness. The machine is set by default for a hardness value of “4”. The machine can also be programmed according to the hardness of the water supply in the various regions, so that descaling is required less often.

  1. Remove the indicator paper from its packaging. If provided with your model, you will find it attached to the Quick Guide.
  2. Immerse the paper completely in a glass of water for about one second.De-Longhi-ECAM29X6Y-Coffee-Maker-fig- \(41\)
  3. Remove the strip from the water and shake lightly. After about a minute, 1, 2, 3, or 4 red squares appear, depending on the hardness of the water. Each square corresponds to one levelDe-Longhi-ECAM29X6Y-Coffee-Maker-fig- \(42\)

See instructions in section “15. Settings menu” to set the machine.

REPLACING THE WATER SOFTENER FILTER

To ensure the performance of the machine remains constant over time, we recommend using a De’Longhi water softener filter and replacing it regularly. To purchase the filter, consult the www.delonghi.com website.De-Longhi-ECAM29X6Y-
Coffee-Maker-fig- \(43\) De-Longhi-ECAM29X6Y-Coffee-Maker-
fig- \(44\) De-Longhi-ECAM29X6Y-Coffee-Maker-fig-
\(45\)

Please note!
After two months (see date indicator) or when the appliance has not been used for 3 weeks, the filter should be replaced even if the message has not yet appeared.

Removing the filter
If you want to use the appliance without the filter, you must remove it and notify the appliance of its removal.

  1. Extract the water tank and exhausted filter;
  2. See instructions in section “15. Settings menu” to set the machine.

TIPS FOR ENERGY SAVING

  • To reduce energy consumption, after delivering one or more beverages, remove the milk container.
  • Set auto-off to 15 minutes (see “15. Settings menu”);
  • Enable Energy Saving (see “15. Settings menu”);
  • Always carry out the descaling cycle when prompted by the machine.

SETTINGS MENU

When in the menu, use the active buttons to select the corresponding functions De-Longhi-ECAM29X6Y-Coffee-Maker-fig- \(46\)

(*) Beverages differ according to modelDe-Longhi-ECAM29X6Y-Coffee-Maker-fig-
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Reset default valuesDe-Longhi-ECAM29X6Y-Coffee-Maker-fig-
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CLEANING THE MACHINE

De-Longhi-ECAM29X6Y-Coffee-Maker-fig-
\(52\)

Important!

  • Do not use solvents, abrasive detergents or alcohol to clean the coffee machine.
  • Do not use metal objects to remove residues or coffee deposits as they could scratch metal or plastic surfaces.

De-Longhi-ECAM29X6Y-Coffee-Maker-fig- \(53\) De-
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CLEANING THE MILK CONTAINER

Important!

When cleaning the milk container, do not use detergents, abrasive sponges or metal objects to remove any milk deposits.
Clean the milk container each time you prepare milk as described below:

  • Remove the milk container lid and extract all removable components;

  • Extract the milk intake tube;

  • Turn the milk spout into the vertical position and pull to extract;

  • Press the button to extract the connector

  • In a dishwasher (recommended): Rinse all components and the container with hot running water (at least 40°C), then place them in the top basket of the dishwasher and run a programme at 50°C, e.g. standard ECO.
    By hand : Rinse all components and the container with hot running water (at least 40°C), then immerse all the components in hot tap water (at least 40°C) with a mild/neutral washing-up liquid for at least 30 minutes. Rinse thoroughly with hot tap water

  • Make sure the air groove (in enlargement) is clean;

  • Reassemble all the lid components. To reinsert the connector, press the corresponding button;

  • Attach the lid back on the milk container.

CLEANING THE INFUSER

Important!
The infuser cannot be extracted while the machine is on.

  1. Press the button to turn the machine off;

  2. Remove the water tank;

  3. Open the infuser door on the right side of the machine

  4. Press the two colored release buttons inwards, at the same time pulling the infuser outwards

  5. Soak the infuser in water for about 5 minutes, then rinse under the tap;
    Important!
    RINSE WITH WATER ONLY NO DETERGENTS – NO DISHWASHER

  6. Do not use detergents when cleaning the infuser, as they could damage it.

  7. Use the brush to remove any coffee residues left in the infuser housing, visible through the infuser door;

  8. After cleaning, replace the infuser by sliding it onto the internal support, then push the PUSH symbol fully in until it clicks into place;
    Please note:
    If the infuser is difficult to insert, before insertion, adapt it to the right position by pressing the two levers.

  9. Once inserted, make sure the two colored buttons have snapped out;

  10. Close the infuser door;

  11. Put the water tank back.

DESCALING

To descale

Descaler| De’Longhi descaler
Container| Recommended capacity: 67.62 fl oz / 2 l
Time| ~45min

  • Before use, read the instructions and the labeling on the descaler pack.
  • Use De’Longhi descaler only. Using unsuitable descaler and/or performing descaling incorrectly may result in faults not covered by the manufacturer’s guarantee.
  • Descaler can cause damage to delicate surfaces. If the product is accidentally spilt, dry immediately

Important:

If the water softener filter is installed, it must be removed before adding the descaler solution.
Put the filter back in the machine after the first tank of rinsing has been completed.

Please note:

  • Once the descaling cycle has begun, it cannot be interrupted and must be completed with the entire rinse cycle.
  • If the descaling cycle is not completed correctly (e.g. electrical power failure), when switched on again, the machine resumes the cycle starting from the interrupted step: refer to the strength indicator lights;
  • After descaling, it is normal for the grounds container to contain water.
  • If the water tank has not been filled to the MAX level after descaling, the appliance prompts for a third rinse to ensure that the descaler solution has been completely eliminated from the machine’s internal circuits. Before starting rinsing, remember to empty the drip tray.De-Longhi-ECAM29X6Y-Coffee-Maker-fig- \(63\) De-Longhi-ECAM29X6Y-Coffee-Maker-fig- \(64\) De-Longhi-ECAM29X6Y-Coffee-Maker-fig- \(65\) De-Longhi-ECAM29X6Y-Coffee-Maker-fig- \(66\) De-Longhi-ECAM29X6Y-Coffee-Maker-fig- \(67\) De-Longhi-ECAM29X6Y-Coffee-Maker-fig- \(68\)

EXPLANATION OF INDICATOR LIGHTS

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TROUBLESHOOTING

PROBLEM POSSIBLE CAUSE REMEDY
The appliance does not come on. It is not plugged into the mains socket.

Plug into the mains socket.
The coffee is not hot.| The cups were not preheated.| Warm the cups by rinsing them with hot water (Please note: you can use the hot water function).
The internal circuits of the appliance have cooled down because 2-3 minutes have elapsed since the last coffee was made.| Before making coffee, press and hold the

button for a few seconds to perform a rinse cycle and warm the internal circuits.

Coffee temperature setting too low.| Set a hotter coffee temperature in the set- tings menu (see “15. Settings menu”).
The machine must be descaled| Carry out the descale procedure. Next, check the water hardness (“12. Measuring water hardness”) and make certain the machine setting matches the local water supply hardness (“15. Settings menu”).

PROBLEM| POSSIBLE CAUSE| REMEDY
---|---|---
The coffee is weak or not creamy enough.| The coffee is ground too coarsely.| Adjust the grinding level (“8.6 Adjusting the coffee grinder”). The effect is not visible until at least 2 coffees have been made.
The coffee is unsuitable.| Use coffee for espresso machines.
Coffee not fresh.| The coffee pack has been opened for too long and has lost its taste.
The coffee is under extracted, weak or not creamy enough.| The coffee is ground too finely.| Adjust the grinding level (“8.6 Adjusting the coffee grinder”). The effect is not visible until at least 2 coffees have been made.
The coffee is delivered too slowly or drop by drop (over extracted).| Impurities have been detected in the in- ternal circuits| Wait until the machine is ready for use again, and proceed to select the required beverage. Contact customer services if the problem persists.
Coffee does not come out of one or both spouts.| The coffee nozzles are blocked.| Clean the nozzles with a cloth. Any en- crusted deposits can be removed with a toothpick, if necessary.
The coffee delivered is watery.| The pre-ground coffee funnel is clogged.| Open the door and clean the funnel with the help of a brush.
The infuser cannot be extracted.| The machine has not been turned off.| Turn the machine off by pressing the  button.
At the end of descaling, the appliance requests a third rinse| During the two rinse cycles, the water tank has not been filled to the MAX level| Empty the drip tray, fill the tank up to the MAX level and perform the third rinse cycle.
The milk has big bubbles| The milk is not cold enough, or is not semi-skimmed or skimmed.| Use skimmed or semi-skimmed milk at refrigerator temperature (about 5° C). If the result is not as expected, try a differ- ent brand of milk.
The milk container lid is dirty.| Remove the components and clean them thoroughly as described in section “17. Cleaning the milk container”.
Vegetable beverages are being used.| The effect varies widely depending on the nutritional properties of the beverages.
Milk beverages are not enabled| The milk container is not correctly insert- ed, or there is not enough milk to prepare the requested beverage.| Prepare the milk container and insert it correctly in the machine.
Several milk beverages have been pre- pared in succession and the machine needs to heat up to the ideal temperature before making the next beverages.| Wait until milk beverages are again ena- bled on the control panel.

PROBLEM| POSSIBLE CAUSE| REMEDY
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The cup tray on top of the machine is hot| A number of beverages have been pre- pared in rapid succession|
The machine emits noises or small puffs of steam while not in use| The machine is ready for use, or has re- cently been turned off, and condensate is dripping into the hot vaporiser.| This is part of normal operation. To limit the phenomenon, empty the drip tray.
The appliance emits puffs of steam from the drip tray and/or there is water on the surface the appliance rests on.| The drip tray grille has not been replaced after cleaning.| Put the grille back in the drip tray.

Below is a list of some possible malfunctions.
If the problem cannot be resolved as described, contact customer services

De’Longhi Appliances via Seitz, 47 31100 Treviso Italia www.delonghi.com

References

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