elo 2270L Touch Monitors User Manual

elo 2270L Touch Monitors User Manual

Copyright reserved © 2022 Elo Touch Solutions, Inc. All rights reserved.

No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in any form or by any means, including, but not limited to, electronic, magnetic, optical, chemical, manual, or otherwise without prior written permission of Elo Touch Solutions, Inc.

Disclaimer
The information in this document is subject to change without notice. Elo Touch Solutions, Inc. and its Affiliates (collectively “Elo”) makes no representations or warranties with respect to the contents herein, and specifically disclaims any implied warranties of merchantability or fitness for a particular purpose. Elo reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Elo to notify any person of such revisions or changes.

Trademark Acknowledgments
Elo, Elo (trademark), Elo Touch, Elo Touch Solutions and InteliTouch are all the trademarks of Elo and its Affiliates.. Windows is the trademark of Microsoft Corporation.

Section 1: Introduction

Product Description
Your new touchscreen display combines Elo’s latest developments in touch technology and display design with the reliability for use in high-traffic environment.

This touchscreen incorporates a 24-bit color, active matrix thin-film- transistor LCD panel to provide high quality display performance. The 70 Series offers sizes that range from 21.5’’ to 27’’ and support a full HD resolution of 1920×1080. The LED backlight significantly reduces power consumption and eliminates mercury (compared to CCFL-backlit panels). Other features that enhance this LCD monitor’s display performance are Plug & Play compatibility, interactive TOUCH OSD controls and flexible mounting options

Precautions
Follow all warnings, precautions and maintenance as recommended in this user manual to maximize the life of your unit and prevent risks to user safety. See the Safety & Maintenance Section for more information.
This manual contains information that is important for the proper setup and maintenance of the unit. Before setting up and powering on your new touchscreen, read through this manual, especially the Installation, Mounting, and Operation Sections

Section 2: Installation

Unpacking the Touch Monitor
Open the carton and verify that the following items are present:

• Touch Monitor
• Quick installation guide
• HDMI cable
• USB touch cable
• Europe power cord
• North American power cord
• EEI label
• Tie wraps
• Replaceable plastic cover plates of feet

Connector panel

Note: the cable tie hole is the position through which the tie wrap passes to bind the cable. It just needs to pass the tie warp through the hole and bind the cable to fix the cable connection.

Touch Monitor Connections

1. Connect one end of the DP, HDMI or VGA video cable to the DP/HDMI/VGA input connector of the monitor and the other end to the DP/HDMI/VGA video source. (Tighten the screws on the VGA cable connector for best performance.)
2. Connect the USB touch line between the USB-B interface of the monitor and the USB-A port on your PC.
3. Connect the audio cable between the audio out of the monitor and your audio source.
4. Use the power cable to connect the power supply with the power input interface of the monitor.
5. The touch monitor ships in an OFF status. Press the power button to switch it on.

Installing the Touch Technology Software Drivers

No additional drivers are required for your projected-capacitive touch monitor with Windows 7 or 10 operating systems, as it will use the Windows HID drivers. If the monitor is used with the Windows XP operating system, follow the steps below to install the Windows XP touch driver.

To download the latest touch-control driver:

1. please visit https://www.elotouch.com/support/downloads#/
2. Select an operating system from the drop-down menu “Operating System.”
3. Select the technology from the drop-down menu “Technology.”
4. Download the driver version necessary for your touch monitor.

Section 3: Mounting

Kickstand
The Kickstand angle is manually adjustable in a range of “20° to 70°” by pushing the machine or pull/push the kickstand by hand.

Note:

1. Once the kickstand leaves the table, the open angle will automatically rebound to the minimum angle. Close the kickstand to prevent damage during moving the touch monitor.
2. Do not tamper the kickstand to avoid accidental damage.
3. Do not lift the kickstand when handling / moving the monitor to avoid the damage of touch monitor. This kickstand is not designed for carrying the monitor.

Rear VESA Mount

A 4-hole 100x100mm mounting interface for M4 screws is provided on the back of the monitor. Peel off the cover mylar, then use a cross screwdriver to remove the screws so as to access the mounting interface. The interface is compatible with the stand of VESA MIS-D, 100, C defined by VESA FDMI.

Power supply

To power on or off the touch monitor, press the power button.
The power status LED on the back of the touch monitor functions as follows:

The system consums minimum power when in Sleep or Off modes. For the detailed power consumption specification, refer to the technical specifications on Elo website http://www.elotouch.com
Touching the screen will bring the connected host PC out of sleep mode (similar to moving mouse or pressing keyboard key).
In order to improve the reliability and decrease the useless power consumption, disconnect the AC power cable when the machine will be unused for long time.

Touch control

No calibration is required for projected capacitive technology. The touch monitor can support up to 10 touches at once.

Projected Capacitive Touch Technology

When connected to Windows 7 or 10 computers, the touch monitor can detect 10 simultaneous touches. When connected to Windows XP computers, the touch monitor detects only single touches.
No additional drivers are required for this technology to work with Windows 7 or 10, as it uses Windows HID drivers.
Refer to Section 2, “Installing the Touch Technology Software Drivers,” for instructions on downloading touch drivers for Windows XP. No calibration is required for this technology

Gesture support

The TouchPro PCAP technology realizes multiple gestures which support single and multi-touch control. For the description of various gestures supported in Windows 7, 10 and updated operating versions, please refer to Microsoft website: http://msdn.microsoft.com/enus/library/dd940543.

Video

A display’s native resolution is its width and height measured in pixels. Generally, for best performance, an image displayed on this monitor will look best when your computer’s output resolution matches this monitor’s native resolution, which is 1920×1080.

For computer output at non-native resolutions, the monitor will scale the video to its panel’s native resolution. It will involve stretching or compressing the dimensions X and Y to fit the display’s native resolution. An unavoidable byproduct of the scaling algorithms is a loss of fidelity when the computer’s output video image is scaled by the monitor to fit the display. This loss of fidelity is most apparent when viewing feature-rich images at close distances (e.g., images containing small-font text)

Your touch monitor will likely not require video adjustments. However, for an analog VGA video, variations in video graphic card outputs may require user adjustments through the OSD to optimize the quality of the touch monitor’s displayed image. These adjustments are stored by the touch monitor. Moreover, in order to decrease the requirements for adjusting the timing sequence of different video modes, the monitor will properly scale and display some most common video timing sequence modes in the video industry. Refer to the technical specification of the monitor on the website address http://www.elotouch.com for a list of these Preset Video Modes.

On-screen display (OSD)

The OSD menu of 70 series supports the touch-control interaction.Touching the OSD menu can adjust the monitor parameters. Press the menu button to display the OSD main menu on the screen. Touch the icon on the OSD main menu to collapse the corresponding sub menu.
When the menu pops up, press the meau button again or touch the area outside the menu, the OSD menu will be hidden.
*OSD menu only supports single touch control

All the modifications on the touch monitors via OSD will all be stored automatically when the menu disappears.
This feature prevents having to reenter the settings every time the touch monitor is unplugged or powered off.
In case of power failure, the touch monitor settings will not default to the factory specifications..

OSD and Power Locked

Press the “Menu Key” for 5s to enable / disable the OSD Locking feature. When OSD Locking is enabled, pressing the menu key will prompt “OSD Locked” but not user menu.
Press the “Menu Key” and the button “Power” for 3s simultaneously to enable / disable the Power Locking feature. When Power Locking is enabled, pressing the power switch will prompt “Power Locked” but will not turn off the monitor.

Energy Star Certification

The ET2270L/ET2470L/ET2770L complies with the requirements of Energy Star 8.0.

he “Energy Star” is a certification project to promote energy efficiency operated by US Environmental Protection Agency (EPA) and Department of Energy (DOE).
The project complies with the requirements of “Energy Star” under the “Factory Default” settings. If the factory default settings are modified, the power consumption may increase, which possibly exceed the limits necessary for the compliance of “Energy Star” rating.

Visit energystar.gov to get more information about “Energy Star”

TUV Low Blue Light and Flicker-free Certification

The ET2270L/ET2470L/ET2770L have passed the TUV Rhine Low Blue Light and Flicker-free Certification and can lower down the
damage posed by the monitor on human eyes. For the details, please refer to the follows.

Low Blue Light (Software Solution)

The display industry has developed two different methods to achieve the blue light reduction: a software solution and a hardware solution.
The software solution usually reduces the blue light by lowering the blue channel emission or applying an anti-blue light filter.
ET2270L/ET2470L/ET2770L implement Low Blue Light by lowering the blue channel emission.
TÜV Rheinland has tested this product in order to ascertain the product can offer an effective reduction of hazardous blue light.
The keyword “Low Blue Light (Software Solution)” confirms that the product satisfies TÜV Rheinland’s test criteria.

For the enabling method of LOW Blue Light, please refer to the “OSD” operating instructions

Flicker Free

TÜV Rheinland has tested this product to ascertain whether the display produces visibly and invisible flicker for the human eye and therefore strains the eye of the user.
The keyword “Flicker Free” confirms that the device has no visible and invisible flicker defined in this standard within the range of 0 – 3000 Hz under various brightness settings.

Break time, eye excises, Look at distance objects, Neck Exercises

To reduce your risk for computer vision syndrome and neck, back and shoulder pain, take frequent screen breaks during your work day (at least one 10-minute break every hour). During these breaks, stand up, move about and stretch your arms, legs, back, neck and shoulders to reduce tension and muscle fatigue. Another cause of computer eye strain is focusing fatigue. To reduce your risk of tiring your eyes by constantly focusing on your screen, look away from your computer at least every 20 minutes and gaze at a distant object (at least 20 feet away) for at least 20 seconds. Some eye doctors call this the “20 20-20 rule.” Looking far away relaxes the focusing muscle inside the eye to reduce fatigue. Another exercise is to look far away at an object for 10-15 seconds, then gaze at something up close for 10-15 seconds. Then look back at the distant object. Do this 10 times. This exercise reduces the risk of your eyes’ focusing ability to “lock up” (a condition called accommodative spasm) after prolonged computer work

Exercises for the eyes

1. Keep the body and the head upright. Turn the eyes up to look at the ceiling. then turn down to look at the floor.
2. Turn the eyes left and right slowly to look at objects on the two sides.
3. Turn the eyes to look at objects at the right upper direction and then the night lower direction. Repeat for the left upper and left lower directions.

Exercises for the neck

Keep the arms relaxed at your side.
Bend your head forward slightly to stretch the neck
Hold for 5 seconds.
Keep the arms relaxed at your side.
Turn the head to one side and hold for 5 seconds.
Repeat for the other side.
Keep the arms relaxed at your side.
Swing the head to the left and hold for 5 seconds.
Repeat for the other side.

Section 5: Technical Support

If any problem occurs when you use the machine, please refer to the following suggestions.
If the problem continues, please contact your local dealer or the Elo Touch Solutions Customer Service. The last page on the manual provides the global technical support phone numbers.

Solutions to common problems

Technical Assistance

Technical Specifications
Please visit www.elotouch.com/products
To obtain the technical specification of the device

Technical support
Please visit https://www.elotouch.com/support
Obtain the technical support

Refer to the last page on the manual for worldwide technical support phone numbers.

Section 6: Safety and Maintenance

Safety

• To decrease the electric shock risk, please make sure to follow all the safety precautions and must not disassemble the machine without permission. The touch monitors are not user-serviceable.
• The machine is equipped with three grounding power cords. The power supply plug can only be inserted into a grounded socket. Never attempt to insert the power supply plug into other socket or modify it. Never use a damaged power cord. Only the power cables attached to the ELO touch monitor can be used. Use of an unauthorized power cord may invalidate your warrenty.
• Make sure your device is under the designated environmental conditions listed in Section “Technical Specification”.
• If you have any doubt or need to learn more product information, please contact you sales representative or manufacturer

Care and Handling

The following tips will be helpful for your monitor to work in the optimum state:

• Please unplug the AC power cable before cleaning the monitor.
• Please use a cloth being dipped with a bit neutral cleaning agent to clean the cabinets of display device.
• Important tips: the monitor must be kept dry all the time. Never splash any liquid on or into the monitor. If any liquid enters the monitor, please first turn it off and then ask a qualified maintenance technician to check before powering it on.
• Never use a cloth or sponge that possibly scratches the surface to clean the touch screen.
• Apply a window or glass cleaner on a clean cloth or sponge to clean the touch control screen. Never apply the cleaner directly on the screen. Never use alcohol (methanol, ethanol or isopropanol), diluent, benzene or other corrosive cleaners.
• Make sure that the ambient temperature and humidity are kept in the designated range and the ventilation slots are not blocked.
• The monitor is not designed for outdoor applications.

Waste Electrical and Electronic Equipment Directive (WEEE)

It is forbidden to dispose this product as household wastes. It should be deposited at a facility that enbables recovery and recycling..

Section 7: Regulatory Information

Electrical Safety Information

The requirements on voltage, frequency and current marked on the manufacturer label must be met. If a non-specified power supply is used, it may result in abnormal operations, damaged device or fire.
The device contains no component that can be repaired by the users themselves. The dangerous voltage generated by the device may pose safety hazards. Only a qualified maintenance technician is permitted to repair the machine.
Before the device is powered on, if you have any doubt on the installation, please contact a qualified electrician or the manufacturer.

Radiation and anti-interference information

Notification for US users:
The device has passed the tests and complies with the limitations on Class B digital equipment in Part 15 of FCC standard. These limitations can provide reasonable prevention on harmful interferences in household appliances. The device may produce, use and radiate radio waves. If not installed and used per the instruction, it may produce harmful interference on the radio communication.

The device is tested to comply with Part 15C of FCC standard. The operations on the device must meet the following two conditions:

1. The device will produce no harmful interference and

2. it must be able to tolerate any interference, including those that may cause accidental operations.

Notifications for Canadian users:

The device complies with the radio noise limitations of Class B digital equipment specified for radio interference regulations of Industrial Canada.

CAN ICES-003(B)/NMB-003(B)

The device complies with Industry Canada license-exempt RSS standard. The operations on the device must meet the following two conditions:

1. The device will produce no interference and
2. it must be able to tolerate any interference, including those that may cause accidental operations.

Notification for European users:

Only the power cable and connecting cables attached to the device can be used. According to the requirements of the following standards, if any attached power cable or connecting cables is changed, the electrical safety or radiation or anti-interference CE mark certification may be compromised:
CE mark must be printed on the manufacturer label of an information technology equipment (ITE). The CE mark denotes that the device has passed the tests and meets the following directives and standards: according to the requirements of EMC directive 2014/30/EU of Class B specifications of European standard EN 55032B and the LVD directive 2014/35/EU specified by European standard EN 62368-1, the device has passed the tests and meets the requirements of the CE mark.

General information for all users:

The device will produce, use and radiate radio waves. If not installed and used per the manual, the machine may produce interference on radio and TV communication. Nevertheless, due to different scene situations, it cannot be guaranteed that it will produce no interference during a special installation course.

1. In order to meet the requirements for radiation and anti-interference, the user must obey the following contents:
   a. Only the attached I/O cable can be used to connect the digital device to a computer.
   b. In order to meet the requirements, only the power cables approved by the manufacturer can be used.
   c. The users must be aware: any changes or modifications on the device without explicit approval by the compliant responsible party may lead to ineffective authorization for using the device.
   2. If the device produces any interference on radio or television reception or other device:
   d. Switch attached on / off the device to check whether it is a radiation source. If it is confirmed that the device is producing interference, please take any or several measures below to eliminate the interference:
   i. Move the digital device away from the affected receiver.
   ii. Refer to the affected receiver to relocate (rotate) the digital device.
   iii. Adjust the antenna direction of the affected receiver.
   iv. Insert the plug of the digital device into another AC socket. Thus, the digital device and receiver are located in different subcircuits.
   v. Disconnect and remove all I/O lines unused in the digital device. (Unused I/O lines may produce high radio frequency radiation.)
   vi. The plug of the digital device can only be inserted into a grounded socket. Never use an AC adapter plug.
   (If the grounding line is removed or cut, the radio frequency radiation may increase and expose the users to the risk of fatal electric shock.)

If you need other assistance, please consult the retailer, manufacturer or an experienced radio or TV technician

www.elotouch.com

Declaration

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference, and
2. this device must accept any interference received, including interference that may cause undesired operation

Kevin Huang
Director, Systems Engineering
Elo Touch Solutions, Inc.

Agency Certifications

The monitor has obtained the following certifications and marks:

• CUL, IC (Canada)
• CCC (China)
• CE (Europe)
• UKCA (British)
• KCC (Korea)
• BSMI (Taiwan, China)
• FCC, UL (USA)
• VCCI, PSE (Japan)
• CB (International)
• RCM (Australia)
• EAC (Russia)
• CoC (Mexico)
• India BIS
• RoHS, China RoHS, WEEE, REACH
• TUV Rhine Low Blue Light, Flicker-free
• Energy Star 8.0

China RoHS certification

According to Chinese Law (RoHS), the section will list the names and contents of toxic or hazardous materials possibly contained in the product.

O: denotes that any toxic or hazardous substance contained in any homogeneous material of the part is lower than the corresponding limitation requirement of SJ/T11363-2006.
X: denotes that the toxic or hazardous substances contained in at least one homogeneous material of the part exceeds the corresponding limitation requirement of SJ/T11363-2006.
The items marked X are exempted according to European RoHS certification.

Explanation of mark

1. According to the requirements of SJ/T11364-2006, an electronic information product shall be marked with the following pollution control marks.

The product will pose no impact on the environment within 10 years. Under the following normal working conditions, the product will not be subject to leakage or change. Thus, using the electronic information product will not cause serious environmental pollution, personal injury or property damage.

Working temperature: 0~40°C / Humidity: 20% – 80% (no condensation).

Storage temperature: -20~60°C / Humidity: 10% – 95% (no condensation).

2. It is encouraged and recommended to recycle and reuse the product according to the local laws. Never discard the product arbitrarily.

Power adapter specification

Monitor specification

Section 8: Warranty Information

Unless otherwise specified in the manual or in the order confirmation letter delivered to the buyer, the seller guarantees to the buyer that the product has no materials or process defects. The warranty period of the touch monitor is 3 years.

The seller makes no any guarantee on the standard service life of any component. The suppliers of the seller may make changes on the component delivered as product or component at any time or from time to time.

If it is found that any product fails to conform to the guarantee listed above, the buyer should notify the seller in time in written form (and in any circumstance, the notification shall not be later than 30 days after the finding) and should describe the issues related to the circumstance in a detail level commercially reasonable in the notification. Meanwhile, the seller should try to provide the seller with the opportunities to check the installed products. Unless otherwise instructed in written form by the seller, the buyer must ensure that the seller receive the notification within the warranty period of the product concerned. Within 30 days after the notification is submitted, the buyer should pack the claimed defective product into the original shipping carton box for the product or a package with the equivalent functions, and should ship the product to the seller at the buyer’s expense and risk.

After receiving any product claimed defective by the buyer and confirming that the product is indeed not in conformity with the guarantee above, the seller should take the corrective actions based on its own choice within reasonable time, i.e., (i) modify or repair the product, or (ii) replace the product. The expenses to modify, repair or replace the product and incurred during returning the product to the buyer after the modification, repair or replacement at the lowest insurance cost should be at the seller’s expense. The buyer should bear the loss or damage risk during product transportation and can insure the product. For a product returned by the buyer but found not defective by the seller, the buyer should compensate the incurred transportation expenses for the product to the seller. The product modification or repair can be conducted at the business premise of the seller or the buyer based on the seller’s choice. If the seller cannot modify, repair or replace any product so as to qualify the product to the guarantee above, it should refund the product purchase price to the buyer according to its own choice or subtract the depreciation expense incurred within the specified product warranty period which is calculated according to the method of line from the product purchase price and then remit the remaining balance into the buyer’s account.

The remedy above is the only one that can be gained by the buyer in case of breach of guarantee by the seller. Except the express guaranty described above, the seller shall make no any other guarantee, express or implied, including whether the product is suitable for any purpose, product quality, merchantability and non-infringement, etc. Except the guarantees above, no employee from the seller or any other person is authorized to make any guarantee for the product. The liability of the seller in the warranty period is only limited to the purchase price of the returned products. Under any circumstance, for the expenses incurred for purchasing or installing replacement product by the buyer as well as any special, derivative, indirect or incidental damage, the seller shall accept no liability.

The buyer shall bear the risks and agree to protect the seller so as to protect the buyer from being affected by any liability related to the following items and compensate the seller for the loss resulting thereof: (i) evaluating the planned product usage behaviors and the appropriateness of any system design or drawing, and (ii) verifying whether the product usage behaviors comply with the applicable laws, regulations, guidelines and standards. For all the guarantees and other claim for compensation related to the buyer’s product (including the product using some other product or component manufactured or provided by the buyer as part of the product concerned) or incurred due to the buyer’s product, the buyer should bear all the liabilities. The buyer should bear the responsibilities for any and all the representations and warranties related to the product manufactured by itself or manufactured under license by itself. The buyer should protect the seller so as to prevent the seller from being affected by any liability, claim for compensation, loss, cost or expense (including reasonable attorney’s fees) incurred due to its product or due to the representations or warranties related to its product, and compensate the seller for the loss resulting thereof.

Remark

www.elotouch.com

Visit our website for the latest

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To find out more about our extensive range of Elo touch solutions, go to www.elotouch.com, or call the office nearest you.

Americas
Tel +1 408 597 8000
elosales.na@elotouch.com

Europe (EMEA)
Tel +32 16 930 136
emea.sales@elotouch.com

Asia-Pacific
Tel +86 (21) 3329 1385
eloasia@elotouch.com

References

• Homepage | ENERGY STAR
• Microsoft Learn: Build skills that open doors in your career
• Touchscreens for Retail, Self-Order & POS | Elo® Official Website
• Elo Customer Service
• Downloads | Elo® Official Website

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