lifelines HomeSafe Voice Response Communicator User Guide
- June 12, 2024
- lifelines
Table of Contents
lifelines HomeSafe Voice Response Communicator
Product Information
| Product Name | Lifeline Service |
|---|---|
| Description | The Lifeline Service provides 24-hour assistance through |
theLifeline Communicator. By pressing the Help button, users cansummon
assistance whenever needed.
Package Contents| Communicator, Neck Button, Wrist Button, Power Cord,
PhoneCord, Optional Fall Detection Pendant
Welcome and thank you for selecting the Lifeline Service!
The Lifeline Communicator allows you to summon assistance 24 hours a day by
simply pressing your Help button.
This Setup Guide will walk you through how to activate your Lifeline Service. If you have any questions, please contact Lifeline.
PACKAGE CONTENTS
Product Usage Instructions
-
Selecting a Location for the Communicator:
- Choose an area in your home where you spend most of your time.For larger homes, place the Communicator near the center of thehome for better range.
- Select a location with an electrical outlet that is near aphone jack and not controlled by a wall switch. It’s okay if aphone is already plugged into the jack.
- Ensure there is a flat surface to place the Communicatoron.
- Away from sources of noise such as television, radio, airconditioner, etc.
- Away from the refrigerator and microwave.
Note
A source of loud noise (television, radio, etc.) can interfere with your communication with a Trained Care Specialist. In cases when a source of loud noise prevents voice communication with a Trained Care Specialist, Lifeline will still send help when we receive your Help call.
-
Installing Your Communicator:
A prerecorded voice will help guide you through the setup process using this Setup Guide. After each step, press the blinking Reset Bar to move on to the next instruction.
- Slide the power switch on the back of the Communicator to theON position.
- Adjust the volume using the volume control on the side of the unit.
- Plug the black power cord into an electrical outlet that is notcontrolled by a wall switch.
- Plug the clear end of the phone cord supplied with theCommunicator into a phone jack. If there is already a phone pluggedinto this jack, temporarily disconnect it.
- The Communicator will confirm when it is plugged in.
NOTE: Your Lifeline unit should not be connected through your telephone, a phone splitter, an answering machine, or any other device.
-
Conduct a Range Test with Your Help Button
The Communicator provides coverage inside your home and may provide coverage in the area immediately outside (in the yard, etc.). The range test will show which areas will be covered.- Place the Help button around your neck or on your wrist.
- Press the blinking Reset Bar to start the range test.
- Walk around your home and press the Help button in each room.
- If the Communicator responds with a beep, it means the Helpbutton is within range and can send a Help call to the LifelineResponse Center.
-
Call Lifeline with Your Help Button
Make your first call to Lifeline by pressing your Help button. This will confirm that everything is working properly.- Press the Help button you are wearing.
- The Communicator will respond with a “beep” and the message: “Your welcome call is now being dialed. Please wait.” After your call has been connected to Lifeline, your Communicator will announce: “Your call has been connected; someone will be right with you.”
- A Lifeline Trained Care Specialist will quickly answer the call and welcome you to the Lifeline Service. If you have any questions, the Trained Care Specialist can answer them for you.
Using Your System
Placing a Call
To call for help, press your wearable Help button or the Help button on your
communicator. Wait for the Trained Care Specialist to come on the line to
provide assistance. If the operator does not get a response, or is unable to
hear you, help will be dispatched to the address on file.
Canceling an Accidental Alarm
The Communicator will announce, “Calling for help,” just as if you had pressed
your Help button. Wait for the Trained Care Specialist to come on the line and
let them know it was an alarm/test only. If you do not explain it is not an
emergency, help will be dispatched.
You must speak to the Trained Care Specialist through your communicator. There is no speaker in your Help button.
Optional Fall Detection Pendant
How It Works
The Fall Detection Pendant only takes a few seconds to interpret the movement
and determine if an actual fall has occurred. If a fall is determined, the
pendant will send a signal to your device, which will initiate a call to the
emergency response center, just as if you pressed your button. 
THE FALL DETECTION PENDANT DOES NOT DETECT 100% OF FALLS.
Always press your Help button if you are able, as some falls may not be
detectable.
Important Safety Information
- Wear your Help button at all times.
- Some electrical devices can cause radio frequency interference, and metal objects can prevent the signal from reaching the antenna inside your device. In such cases, it may be helpful to relocate your device or move the object that is preventing the signal from being received. Also, make sure that all cords are positioned away from areas where someone might trip over them.
- Do not use any attachment or accessory that is not intended for use with this system.
- Unplug the Communicator from the wall outlet before cleaning.
- Before you switch telephone services, please contact Lifeline.
- Your neck and wrist buttons are water resistant and should be worn in the bath or shower. However, do not wear your Help button while swimming or in a chlorinated pool.
- The lanyard has been designed to break away when tugged. However, the user can still suffer serious personal injury or death if the cord becomes entangled or stuck on objects.
- Test your system monthly.
- Please notify us if there are any changes to your address, phone number, or emergency contacts.
FCC Statement
This device complies with Part 15 of the FCC Rules. Operation is subject to
the following two conditions:
- This device may not cause harmful interference, and
- This device must accept any interference received, including interference that may cause undesired operation.
FCC Caution:
To assure continued compliance, any changes or modifications not expressly
approved by the party responsible for compliance may void the user’s authority
to operate this equipment. NOTE: This equipment has been tested and found to
comply with the limits for a class B digital device, pursuant to Part 15 of
the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment
generates uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will
not occur in a particular installation. If this equipment does cause harmful
interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for help.
Requirements for Canada
Department of Communications—
Government of Canada Notice
The Canadian Department of Communications label identifies certified
equipment. This certification means that the equipment meets certain
telecommunications
network protective, operational and safety requirements. The Department does
not guarantee that the equipment will operate to the user’s satisfaction.
Users should ensure, for their own protection, that the electrical ground
connections of the power utility, telephone lines and internal metallic water
pipe system, if present, are joined together. These precautions may be
particularly important in rural areas. The manufacturer requires that you
connect your Communicator to the nationwide telephone network through a
modular telephone jack (USOC RJ11C, RJ11W or RJ14). This equipment may not be
used with coin telephone lines or party lines. Contact the local public
utility commission, public service commission or corporation commission for
information.
Notification for the Telephone Company
Upon request of your local telephone company, you are required to provide them
with the following information:
- The “Line” to which you will connect your Communicator (that is, your phone number); and
- The Communicator’s FCC Registration Number and Ringer Equivalence Number (REN). Those numbers are on the bottom of your Communicator. The REN is used to determine how many devices may be connected to a telephone line.
Lifeline 6900 Setup Guide
46 Regulatory Compliance
Excessive RENs on a telephone line may result in the devices not ringing in
response to an incoming call. In most, but not all, areas, the sum of RENs
should not exceed five (5.0). To be certain of the number of devices that may
be connected to a line, as
determined by the total RENs, contact your local telephone company. For
products approved after July 23, 2001, the REN for this product is part of the
product
identifier that has the format US:AAAEQ##TXXXX. The digits represented by are
the REN without a decimal point (e.g., 03 is a REN of 0.3).
Lifeline
- 200 Donald Lynch Blvd., Suite 300 Marlborough, MA 01752
- 855-681-5351
- www.lifeline.com
Lifeline Canada
- 95 Barber Greene Road, Suite 105 Toronto, Ontario M3C 3E9 Canada
- 800-387-8120 www.lifeline.ca
© 2023. All rights reserved. Button signal range may vary due to environmental factors. 300003479321 Rev.A