lifelines T4A Amplifier to Trackit+ Software User Guide
- June 6, 2024
- lifelines
Table of Contents
HOW-TO GUIDE
How to Re-Connect Your
T4A Amplifier to Trackit+ Software after a Bluetooth Disconnect
Check Bluetooth Status
Trackit+ will continually attempt to re-connect to the amplifier after a
disconnect.
If the software fails to reconnect after the amplifier has come back into
range, follow these steps:
-
Ensure that the patient/amplifier is within range of the unit
-
Ensure that the T4A is turned on and on the display you see:
-
Try pressing the Event button on the T4A 4 times within 2 seconds.
These must be rapid succession presses. Check to see if your connection has been restored
NOTE: Applies to T4A’s on Firmware v9 or newer -
Click the Windows icon in the bottom left corner of your screen
-
Start typing “Bluetooth”
-
Select “Bluetooth & other devices settings”
-
Ensure Bluetooth toggle is set to “On”
-
Press the toggle button to turn Bluetooth off and wait 15 seconds before turning it back ON 15seconds
At this point, the Trackit+ Software should be attempting to reconnect to the
amplifier.
Wait 30-60 seconds to allow the software to reconnect.
Check COM port is correct
If the T4A does not reconnect to the software, then confirm that the selected COM port is correct, as follows:
-
On the right-hand side of the Bluetooth settings window OR at the bottom of the window click “More Bluetooth options”
-
Next, click the “COM Ports” tab and see which com port is associated with the OUTGOING COM port. This is the COM you will select back in Trackit Software. If there are no COM ports listed, Call lifelines.
-
Go back into the Trackit+ software and under the Settings tab, click on Options. Select the outgoing COM port that was noted in step 2. You can then click “Edit” and type in the word “Blue” to signify it is a Bluetooth connection (If this is not already completed). You can now close the options window.
-
Click on the “Trackit Connect” button in the Home tab
• Ensure that the Amplifier is still on & ensure the patient/amplifier is still within range of the unit
-
Change the COM drop-down menu to the correct COM number that you just confirmed was the OUTGOING direction in the Bluetooth settings
Your amplifier should now be reconnected and you can verify this by looking at
the bottom left corner of the Trackit Software
If this does not reconnect your amplifier please call the Lifelines Neuro
Customer Support Team on 866-889-6505,
M-F 7:30 – 5 CT.
For additional assistance
Tel: 866-889-6505
Email: support@lifelinesneuro.com
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