ZKTeco ZKBio710 Series True-Flat PCAP Touch Screen User Manual

ZKBio710 Series True-Flat PCAP Touch Screen
User Manual ZKBio710 Series
Date: March 2023
Doc Version: 1.0

ZKBio710 Series True-Flat PCAP Touch Screen

Thank you for choosing our product. Please read the instructions carefully before operation. Follow these instructions to ensure that the product is functioning properly. The images shown in this manual are for illustrative purposes only.
For further details, please visit our Company’s website www.zkteco.com.

Copyright © 2023 ZKTECO CO., LTD. All rights reserved.
Without the prior written consent of ZKTeco, no portion of this manual can be copied or forwarded in any way or form. All parts of this manual belong to ZKTeco and its subsidiaries (hereinafter the “Company” or “ZKTeco”).

Trademark

is a registered trademark of ZKTeco. Other trademarks involved in this manual are owned by their respective owners.

Disclaimer

This manual contains information on the operation and primarytenance of the ZKTeco Device. The copyright in all the documents, drawings, etc. in relation to the ZKTeco supplied Device vests in and is the property of ZKTeco. The contents hereof should not be used or shared by the receiver with any third party without express written permission of ZKTeco.
The contents of this manual must be read as a whole before starting the operation and primarytenance of the supplied Device. If any of the content(s) of the manual seems unclear or incomplete, please contact ZKTeco before starting the  operation and primarytenance of the said Device.
It is an essential pre-requisite for the satisfactory operation and primarytenance that the operating and primarytenance personnel are fully familiar with the design and that the said personnel have received thorough training in operating  and primarytaining the machine/unit/Device. It is further essential for the safe operation of the machine/unit/Device that personnel has read, understood, and followed the safety instructions contained in the manual.
In case of any conflict between terms and conditions of this manual and the contract specifications, drawings, instruction sheets or any other contract- related documents, the contract conditions/documents shall prevail. The contract- specific conditions/documents shall apply in priority.
ZKTeco offers no warranty, guarantee, or representation regarding the completeness of any information contained in this manual or any of the amendments made thereto. ZKTeco does not extend the warranty of any kind, including,  without limitation, any warranty of design, merchantability, or fitness for a particular purpose.
ZKTeco does not assume responsibility for any errors or omissions in the information or documents which are referenced by or linked to this manual. The entire risk as to the results and performance obtained from using the information is assumed by the user.
ZKTeco in no event shall be liable to the user or any third party for any incidental, consequential, indirect, special, or exemplary damages, including, without limitation, loss of business, loss of profits, business interruption, loss of  business information or any pecuniary loss, arising out of, in connection with, or relating to the use of the information contained in or referenced by this manual, even if ZKTeco has been advised of the possibility of such damages.
This manual and the information contained therein may include technical, other inaccuracies or typographical errors. ZKTeco periodically changes the information herein which will be incorporated into new additions/amendments to the  manual. ZKTeco reserves the right to add, delete, amend, or modify the information contained in the manual from time to time in the form of circulars, letters, notes, etc. for better operation and safety of the machine/unit/Device.  The said additions or amendments are meant for improvement /better operations of the machine/unit/Device and such amendments shall not give any right to claim any compensation or damages under any circumstances.
ZKTeco shall in no way be responsible (i) in case the machine/unit/Device malfunctions due to any noncompliance of the instructions contained in this manual (ii) in case of operation of the machine/unit/Device beyond the rate limits  (iii) in case of operation of the machine and Device in conditions different from the prescribed conditions of the manual.
The product will be updated from time to time without prior notice. The latest operation procedures and relevant documents are available on http://www.zkteco.com.
If there is any issue related to the product, please contact us.

ZKTeco Headquarters

Address ZKTeco Industrial Park, No. 32, Industrial Road,  Taniya Town, Dongguan, China.
Phone +86 769 – 82109991
Fax +86 755 – 89602394
For business-related queries, please write to us at sales@zkteco.com.
To know more about our global branches, visit www.zkteco.com.

About the Company

ZKTeco is one of the world’s largest manufacturers of RFID and Biometric (Fingerprint, Facial, and Intervein) readers. Product offerings include Access Control readers and panels, Near & Far-range Facial Recognition Cameras, Elevator/floor access controllers, Turnstiles, License Plate Recognition (LPR) gate controllers and Consumer products including battery-operated fingerprint and face-reader Door Locks. Our security solutions are multi-lingual and localized in over 18 different languages. At the ZKTeco state of-the-art 700,000 square foot ISO9001-certified manufacturing facility, we control manufacturing, product design, component assembly, and logistics/shipping, all under one roof.
The founders of ZKTeco have been determined for independent research and development of biometric verification procedures and the productization of biometric verification SDK, which was initially widely applied in PC security and identity authentication fields. With the continuous enhancement of the development and plenty of market applications, the team has gradually constructed an identity authentication ecosystem and smart security ecosystem, which are based on biometric verification techniques. With years of experience in the industrialization of biometric verifications, ZKTeco was officially established in 2007 and now has been one of the globally leading enterprises in the biometric verification industry owning various patents and being selected as the National High-tech Enterprise for 6 consecutive years. Its products are protected by intellectual property rights.
About the Manual
This manual introduces the product of ZKBio710 Series.
All figures displayed are for illustration purposes only. Figures in this manual may not be exactly consistent with the actual products.

Overview

1.1. Basic Features

• All-in-one solution.
• Support multiple CPU processor solutions (J1900/J6412/i3/i5).
• Main screen splash-proof design.
• Fashionable and simple design, color black + gray, white optional.
• Modular design.
• Built-in printer.
• Hidden and cluster cable management.
• Hand UV paint process.

1.2. Application Areas

• Retail convenience store
• Milk tea and fruit drink store
• Snack deli
• Fresh fruit store
• Fast food restaurant
• Food court

Appearance

Technical Parameters

3.1. Basic Technical Parameters

(original) Optional 6th generation I3 (disassembled) Optional 6th generation I5 (disassembled)
Memory (Samsung Dismantled)| Standard 4G DDR3

Optional 2G DDR3 /4G DDR4 /8G DDR3 /8G DDR4

Solid State Drive (Longsys Original)| Standard 64G SSD

Optional 32G SSD/128G SSD/256G SSD

Main Screen (Original)| 15″ LCD (1024*768)
Touch Screen (An-Touch)| Multi-touch capacitive screen
Printer (Icod)| Standard built-in 80 USB
Optional built-in 58 USB

Secondary Screen

| Optional 15-inch sub-screen: 15-inch LED (1024 768)
Standard with 8-bit digital display: LED-8
Optional VFD: VFD-220
Optional LCD: LCD-220 (122.8 22.5mm)

Card Reader

| Optional magnetic stripe MSR: full three-track swipe card
Optional ID: RFID card swipe
Fingerprint Sensor| ZKM101
Scanner| Optional VP8401 2D barcode scanning module
Built-In WIFI (Optional)| 2.4ghz
Appearance Size| 405300450 (mm)
Product Weight| Single screen: 5.4kg Double screen: 6.3kg
Product Process| Aluminum alloy, ABS material

3.2. Reliability Test Parameters

50°C and 0 to 90%RH Storage temperature and humidity: -40 to 70°C and 0 to 90%RH
Protection Level| None
Electrostatic Rating| Contact ±4kV Air ±6kV
Life Rating| 3000 hours MTBF

3.3. Technical Parameters of Key Components

LCD

| Screen Size| 304228 (mm)
Resolution| 1024768
Brightness| 350 cd/m² (Typ.)
Viewing Angle| Full view
Refresh Frequency| 60Hz
Signal System| LVDS
Backlight Type| WLED [12S4P]

J1900

Motherboard

| Samsung Memory| Notebook memory slot 1pc, support DDR3L 1333MHz max 8GB
Hard Drive| mSATA (2.0) 1pc, SATA 1pc
Sound Card| Realtek ALC662

Ethernet

| Realtek RTL8106E network card chip 1pc. MINI PCI-E interface 1pc, support WIFI, 4G. DC12V 1pc, HDMI 1pc, VGA 1pc, RJ45 (1000m) 1pc, Line-out 1pc
USB| USB 2.0 5pcs, USB 3.0 1pc
Motherboard Size| 146*102(mm)

J6412

Motherboard

| Samsung Memory| Laptop memory slot 1pc, supports DDR4 3200MHz up to 32GB
Hard Drive| MSATA(SATA3.0) 1pc, SATA 1pc
Sound Card| Realtek ALC897

Ethernet

| Realtek RTL8106E network card chip 1pc, MINI PCI-E interface 1pc, support WIFI/3G/4G. DC12V 1pc, HDMI 1pc, VGA 1pc, RJ45 (1000m) 1pc, Line-out 1pc
USB| USB 3.1 GEN2 4pcs, USB 2.0 2pcs
Motherboard Size| 146*102(mm)
6 Generation I3/I5

Motherboard

| Samsung Memory| Laptop memory slot 1pc, supports DDR4 2133MHz up to 32GB
---|---|---
Hard Drive| MSATA(SATA3.0) 1pc, SATA 1pc
Sound Card| Realtek ALC662
Ethernet| Realtek RTL8106E network card chip 1pc, MINI PCI-E interface 1pc, support WIFI/3G/4G. DC12V 1pc, HDMI 1pc, VGA 1pc, RJ45 (1000m) 1pc, Line- out 1pc, MIC 1pc
USB| USB 3.0 4pcs, USB 2.0 2pcs
Motherboard Size| 170*170(mm)

CWT Adapter

| Input| 100-240V~50/60Hz 1.7A
Output| +12V 5A

Touch Screen

| Model| AC-1645(Main control IC: ILI2510)
Dimension| 354.1(L)277.1(W)2.7(H) mm
Viewing Area| 305.00(L)229.00(W) mm
Drive Area| 307.00(L)231.00(W) mm

Appearance Structure Diagram

Communication Interface

5.1. J1900 Motherboard

interface
11| Serial port expansion interface (optional)| COM3 communication interface
12| Serial port expansion interface (optional)| COM4 communication interface
13| Printer power supply| DC12V output

5.2. J6412 Motherboard

interface
11| Serial port expansion interface (optional)| COM3 communication interface
12| Serial port expansion interface (optional)| COM4 communication interface
13| Printer power supply| DC12V output

5.3. 6 Generation I3/I5 Motherboard

interface
12| Serial port expansion interface (optional)| COM3 communication interface
13| Serial port expansion interface (optional)| COM4 communication interface
14| Printer power supply| DC12V output

Physical Installation Instructions

1. Remove the front cover of the machine to access the printer installation position.
2. Align the printer into the installation position and attach it securely to the main body.
3. Connect the printer’s connection cable to the motherboard correctly.
4. Attach the back cover to complete the installation.

Product Features and Operating Instructions

7.1. Printer

1. Press the printer open cover key to open the printer cover.
2. Put the thermal paper roll into the paper loading cavity and extend the paper beyond the rollers.
3. Cover the printer cover and make sure that the paper extends beyond the paper outlet, then the paper loading operation is completed.

7.2. Scanner

1. Fix the scanner on the installation position of the back cover.
2. Connect the scanner to the main board correctly.
3. Cover the back cover.

Supporting Software and Instructions for Use

Windows 11/10/8/7, Linux

Motherboard Model| Windows 7| Windows 10| Windows 11| Linux
---|---|---|---|---
J1900| ○| ○| ×| ○
J6412| ×| ○| ○| ○
6 Generation I3/I5| ×| ○| ○| ○

Packing List

Content| Quantity|

Picture

---|---|---
Power Adapter| 1 pc|
US Power Cord| 1 pc|
UK Power Cord| 1 pc|
EU Power Cord| 1 pc|
ZKTECO Packing Carton Size: 450320470 (mm) Packing gross weight: Single screen: 5.4kg Double screen: 6.3kg| 1 pc|

Note: Only one power cord is required according to the order.

Common Problems and Solutions

1. The machine does not start when it is turned on, and the power indicator does not light up.
   Problem:

1. Check whether the socket is energized.
2. Check whether the power wiring of the machine is not tightly plugged.
3. Connected other USB devices externally.
   Solution:
4. Test with other sockets.
5. If you have moved the machine, it is likely that the power cord is loose.
6. Power off and remove the USB peripherals and then power on.

2. No display on the secondary screen of the machine with dual screens.
   Problem:
   This problem tends to occur after installing the system.
   Solution:
   After the system is installed, the graphics card driver is not installed properly, resulting in the system not recognizing the secondary screen. The problem can be solved by installing all the mainboard drivers.

3. Touch screen no respond.
   Problem:

1. Appears after installing the system.
2. Appears when dual display is set to extended display.
   Solution:
   1) It appears when the system enters the desktop for the first time after successful installation, the system has not yet recognized the touch controller, its driver has not been successfully installed, just restart the system once.
3. Open the Control Panel (W7 for example) – Tablet PC Settings – Display – Configuration – Settings, click the touch screen twice with your finger.

4. Unable to install the system.
   Problem:
   Common for W10 system cannot be successfully installed.
   Solution:
   The factory partition table format of the hard drive is MBR, some versions of the W10 system may not be installed successfully, just convert the MBR format to GPT format.

Cautions

1. Choose a suitable location for the machine that is away from direct sunlight, sources of eater and dusty environments and where temperature changes are minimal.
2. Please keep the machine away from strong electromagnetic fields.
3. In areas or stores with poor power grid quality, a regulated power supply should be provided to power the machine separately.
4. To avoid damage or malfunction, please handle the machine carefully and avoid shaking or hitting it forcefully.
5. Do not plug or unplug the machine’s live parts and peripherals in a charged state, and do not move the machine or disassemble the internal components at will.
6. Please pay attention to keep the machine clean and protected from water, dust, and oil. When cleaning the machine, please use dry rags and avoid using wet rags or chemicals to wipe the body, such as: gasoline, thinner, etc.
7. In case of a malfunction, please turn off the power immediately and stop using the machine. Do not attempt to disassemble or repair the machine yourself. Instead, please contact our company for efficient maintenance treatment.
8. Regularly check that all wiring interfaces are secure and tight to prevent malfunctions or damage.
9. You will not be using the machine for a long time, please disconnect the power supply.

https://www.zkteco.com/en/
ZKTeco Industrial Park, No. 32, Industrial Road,
Taniya Town, Dongguan, China.
Phone : +86 769 – 82109991
Fax : +86 755 – 89602394
www.zkteco.com
Copyright © 2023 ZKTECO CO., LTD.
All Rights Reserved.

Documents / Resources

| ZKTeco ZKBio710 Series True-Flat PCAP Touch Screen [pdf] User Manual
ZKBio710, ZKBio710 Series True-Flat PCAP Touch Screen, True-Flat PCAP Touch Screen, PCAP Touch Screen, Touch Screen
---|---

References

• ZKTeco | Biometrics and Computer Vision
• ZKTeco | Biometrics and Computer Vision

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