AG Neovo MD-2402 and MD-2702 LCD Monitor User Manual

AG Neovo MD-2402 and MD-2702 LCD Monitor

Product Information

Product Name: MD-2402 & MD-2702 LCD
Monitor Manufacturer: Agneovo
Website: www.agneovo.com

Product Usage Instructions

1. Safety Information:

   • Ensure proper disposal of the product in accordance with WEEE regulations.

2. Precautions:

   • Do not place the LCD monitor near heat sources or in direct sunlight.
   • Do not cover or block the ventilation holes.
   • Place the LCD monitor on a stable surface and
     in a well-ventilated area. – Avoid placing the LCD monitor in
     outdoor, dusty, or humid environments. – Do not spill liquid or
     insert sharp objects into the LCD monitor.

3. Chapter 1: Product Description:

   • Refer to the user manual for information on package contents and installation instructions.

4. Chapter 2: Making Connections:

   • Connect the AC power using the supplied power cord.
   • Connect input source signals as per the provided instructions.

5. Chapter 3: Using the LCD Monitor:

   • Refer to the user manual for detailed instructions on using the LCD monitor.

6. Chapter 4: On-Screen Display Menu:

   • Use the OSD menu for adjusting various settings on the LCD monitor.
   • Refer to the OSD menu tree in the user manual for navigation instructions.

7. Chapter 5: Adjusting the LCD Monitor:

   • Follow the instructions in the user manual to adjust the settings of the LCD monitor.

8. Chapter 6: Appendix:

   • Refer to the user manual for additional information and resources.

9. Chapter 7: Specifications:

   • Find detailed specifications of the monitor in this chapter, including monitor dimensions for MD-2402 and MD-2702 models.

SAFETY INFORMATION
WEEE
Information for users applicable in European Union countries

• The symbol on the product or its packaging signifies that this product has to be disposed separately from ordinary household wastes at its end of life. Please kindly be aware that this is your responsibility to dispose electronic equipment at recycling centers so as to help conserve natural resources. Each country in the European Union should have its collection centers for electrical and electronic equipment recycling. For information about your recycling drop off area, please contact your local related electrical and electronic equipment waste management authority or the retailer where you bought the product.

PRECAUTIONS

CAUTION
RISK OF ELECTRIC SHOCK DO NOT OPEN

Symbols used in this manual

•   This icon indicates the existence of a potential hazard that could result in personal injury or damage to the product.
• This icon indicates important operating and servicing information.

Notice

• Read this User Manual carefully before using the LCD monitor and keep it for future reference.
• The product specifications and other information provided in this User Manual are for reference only. All information is subject to change without notice. Updated content can be downloaded from our web site at www.agneovo.com.
• To protect your rights as a consumer, do not remove any stickers from the LCD monitor. Doing so may affect the determination of the warranty period.

Cautions When Setting Up

• Do not place the LCD monitor near heat sources, such as a heater, exhaust vent, or in direct sunlight.
• Do not cover or block the ventilation holes in the housing.
• Place the LCD monitor on a stable area. Do not place the LCD monitor where it may subject to vibration or shock.
• Place the LCD monitor in a well-ventilated area.
• Do not place the LCD monitor outdoors.
• Do not place the LCD monitor in a dusty or humid environment.
• Do not spill liquid or insert sharp objects into the LCD monitor through the ventilation holes.
• Doing so may cause accidental fire, electric shock or damage the LCD monitor.

Cautions When Using

• Use only the power cord supplied with the LCD monitor.
• The power outlet should be installed near the LCD monitor and be easily accessible.
• If an extension cord is used with the LCD monitor, ensure that the total current consumption plugged into the power outlet does not exceed the ampere rating.
• Do not allow anything to rest on the power cord. Do not place the LCD monitor where the power cord may be stepped on.
• If the LCD monitor will not be used for an indefinite period of time, unplug the power cord from the power outlet.
• To disconnect the power cord, grasp and pull by the plug head. Do not tug on the cord; doing so may cause fire or electric shock.
• Do not unplug or touch the power cord with wet hands.

WARNING:
Unplug the power cord from the power outlet and refer to qualified service personnel under the following conditions:

• When the power cord is damaged.
• If the LCD monitor has been dropped or the housing has been damaged.
• If the LCD monitor emits smoke or a distinct odor.

Ceiling mount or mount on any other horizontal surface overhead are not advisable.

WARNING:
Installation in contravention of the instructions may result in undesirable consequences, particularly hurting people and damaging property. Users who have already mounted the monitor on the ceiling or any other horizontal surface overhead are strongly advised to contact AG Neovo for consultations and solutions to help ensure a most pleasurable and fulfilling monitor experience.

Cleaning and Maintenance

• Do not attempt to service the LCD monitor yourself, refer to qualified service personnel.
• Opening or removing the covers may expose you to dangerous voltage or other risks.

Notice for the LCD Monitor
In order to maintain the stable luminous performance, it is recommended to use low brightness setting. Due to the lifespan of the lamp, it is normal that the brightness quality of the LCD monitor may decrease with time.
When static images are displayed for long periods of time, the image may cause an imprint on the LCD monitor. This is called image retention or burn-in.

To prevent image retention, do any of the following:

• Set the LCD monitor to turn off after a few minutes of being idle.
• Use a screen saver that has moving graphics or a blank white image.
• Switch desktop backgrounds regularly.
• Adjust the LCD monitor to low brightness settings.
• Turn off the LCD monitor when the system is not in use.

Things to do when the LCD monitor shows image retention:

• Turn off the LCD monitor for extended periods of time. It can be several hours or several days.
• Use a screen saver and run it for extended periods of time.
• Use a black and white image and run it for extended periods of time.

There are millions of micro transistors inside the LCD monitor. It is normal for a few transistors to be damaged and to produce spots. This is acceptable and is not considered a failure.

PRODUCT DESCRIPTION

Package Contents

When unpacking, check if the following items are included in the package. If any of them is missing or damaged, contact your dealer.

LCD Monitor

Stand and Screws

Quick Start Guide

Warranty Card

Power Adapter

Note:
Must use only the supplied power adapter:

• Adaptor Technology Model no.: ATM065T-P120 Rating: 12V/5A

Power Cord

HDMI Cable

Note:

• The pictures are for reference only. Actual items may vary upon shipment.

Installation

Installing the Stand

1. Place the LCD monitor with the screen side down on a cushioned surface.

2. Attach the stand to the LCD monitor.

   • Align and attach the stand to the rear of the LCD monitor.
   • Use the screws to secure the stand.
     

3. Set the LCD monitor up in an upright position.

Adjusting the Viewing Angle and Height
For optimal viewing, it is recommended to look at the full face of the screen, then adjust the screen of the LCD monitor angle and height according to your preference. Hold the stand so that the screen does not topple when you make the adjustment.

You are able to adjust the screen angle and height as below:
Tilt angle:
Pivot angle:
Note: Before making the adjustment, make sure to adjust the height to the highest position, and then tilt the screen 90˚.
Swivel angle:
Height adjustment:

Wall Mounting
To wall mount the LCD monitor, do the following steps:

1. Remove the stand.
   Refer to page 31.

2. Wall mount the LCD monitor.
   Screw the mounting bracket to the VESA holes at the rear of the LCD monitor.

MD-2402

MD-2702

Note: Take measures to prevent the LCD monitor from falling down and lessen possible injury and damage to the monitor in case of earthquakes or other disasters.

• Use only the 100 x 100 mm wall mount kit recommended by AG Neovo. All AG Neovo wall mount kits comply with VESA standard.
• Secure the LCD monitor on a solid wall strong enough to bear its weight.
• It is suggested to wall mount the LCD monitor without tilting it facing downward.

Overview

Control Panel and Indicator

1. AUTO/SOURCE/EXIT ( ): Hot Key: Source Key
   When OSD menu is OFF, press and hold the keypad keys listed below for at least 3 seconds to activate the Auto Adjustment function (for VGA input signal source).
   When OSD menu is OFF, press to select input when connecting input cable.When OSD menu is ON, press to exit the OSD menu.

2. UP ( ):
   When the OSD is ON, navigate through adjustment icons or adjust a function.

3. DOWN ( ): Hot Key: PICTURE MODE Select
   When OSD menu is OFF, activate the PICTURE MODE Select. When OSD menu is ON, navigate through adjustment icons or adjust a function.

4. MENU/ENTER ( ):
   Active OSD menu, function adjust confirm, or Exit OSD menu.

5. POWER ( ):
   Press to switch the display on or off.

6. Power status indicator: Indicates the operating status of the monitor:

   • Blue – Power On mode.
   • Blinking Blue – Standby mode.
   • LED off – Off mode.

Rear View

MD-2402

MD-2702

1. DC IN:
   Connect with the supplied power adaptor.

2. DisplayPort IN:
   Connect DisplayPort signals input.

3. HDMI IN:
   Connect HDMI signals input.

4. VGA IN:
   Connect VGA signals input.

MAKING CONNECTIONS

CAUTION:
Make sure that the LCD monitor is not connected to the power outlet before making any connections. Connecting cables while the power is ON may cause possible electric shock or personal injury.

Connecting the AC Power

1. Connect the power cord to the power adapter.
2. Connect the power adapter to the DC power input at the rear of the LCD monitor.
3.  Connect the power cord plug to a power outlet or a power supply.

CAUTION:
When unplugging the power cord, hold the power cord by the plug head. Never pull by the cord.

 Connecting Input Source Signals

Input source signals can be connected with the following cables:

• DisplayPort
  Connect one end of a DP cable to the DP connector of the LCD monitor and the other end to the DP connector of the computer.

• HDMI
  Connect one end of an HDMI cable to the HDMI connector of the LCD monitor and the other end to the HDMI connector of the computer.

• VGA
  Connect one end of a D-Sub (VGA) cable to the D-Sub (VGA) connector of the LCD monitor and the other end to the D-Sub (VGA) connector of the computer.

 USING THE LCD MONITOR

Turning on the Power

1. Connect the power adapter to the DC power input at the rear of the LCD monitor.
2.  Connect the power cord plug to a power outlet or a power supply.
3. Press the   key on the control panel.

When the LCD monitor is turned on, press the key to turn off the LCD monitor.
Note: The LCD monitor still consumes power as long as the power cord is connected to the power outlet. Disconnect the power adapter to completely cut off power.

Selecting a Source
Press the key to call out the source selection menu.

The following menu appears on the screen:

Using Auto Adjustment Function

Press and hold the key for at least 3 seconds to perform the auto adjustment for the VGA source. This function automatically tunes the LCD monitor to its optimal setting, including horizontal position, vertical position, clock, and phase.

When the auto adjustment is initiated, the below message is displayed on the screen:

Selecting the Picture Mode

Press the key to call out the picture mode menu.
The following menu appears on the screen:
Press the or key to select the picture mode. Then press the  key to confirm or wait until the picture  mode menu disappears from the screen automatically. The available picture mode options include “Standard”, and “DICOM”.

Displaying the OSD Menu
Press the key to open the OSD menu. Press the key to close the OSD menu. For more information on adjusting settings, refer to page 22.

The following menu appears on the screen:

Locking the OSD Menu
To lock the OSD menu, press and hold the key while the LCD monitor is off, and then press the   key to  turn the LCD monitor on.

The following menu appears on the screen when you press the , , or key:

To unlock the OSD menu, press and hold the key while the LCD monitor is off, and then press the  key.

ON SCREEN DISPLAY MENU

Using the OSD Menu

1. Press the key to call out the OSD window.

2. Press the or    key to select a menu and press the key to enter the selected menu.
   The selected menu icon appears on the left panel and the text of the selected menu option turns orange.

3. Press the or key to select a submenu item and press the key to enter its options.
   The text of the selected menu option or submenu turns orange.

4. Press the or    key to adjust the value or select the setting.

5. To exit the submenu, press the key.

6. To close the OSD window, press the key repeatedly.

Note: When settings are modified, all changes are saved when the user does the following:

• Proceeds to another menu
• Exits the OSD menu
• Waits for the OSD menu to disappear

OSD Menu Tree

Brightness
Picture Mode
DCR
Overdrive
Image Setting| Clock| Refer to page 24.
Phase
H. Position
V. Position
Aspect Ratio
Colour Temp.| Colour Temp.| Refer to page 25.
Red
Green
Blue
OSD Setting| H. Position| Refer to page 26.
V. Position
OSD Timer
Language
System| Input Select| Refer to page 27.
DDC/CI
Reset
Information

Note: Availability of some menu items depend on the input source signal and current setting. If the menu is not available, it is disabled and grayed out.

 ADJUSTING THE LCD MONITOR

 Brightness Setting

1. Press the key to call out the OSD window.

2. Press the or      key to select and press the key to enter the Brightness menu.
   

3. Press the or    key to select a submenu item and press the key to enter its settings.

Note: If DCR is enabled, then the Picture Mode is preset and cannot be changed.| Press /    to select the setting.| Standard DICOM
**** DCR (Dynamic Contrast Ratio)| Activates DCR. This feature provides automatic adjustment of picture brightness and contrast at high speed and dynamic contrast range, such as when watching movies. DCR is suitable for indoor viewing.| Press  /    to select the setting.| On Off
Overdrive| Enhances the display response time.

 Image Setup Setting

1. Press the key to call out the OSD window.
2. Press the or    key to select and press the key to enter the Image Setting menu.
3. Press the or    key to select a submenu item and press the key to enter its settings.

Note: This menu option is available for the VGA source.

| Press  /    to adjust the value.| 0 to 100
Phase| Adjusts the phase timing to synchronize with the video signal.
Note: This menu option is available for the VGA source.
H. Position (Horizontal Position)| Moves the screen image to the left or right.
Note: This menu option is available for the VGA source.
V. Position (Vertical Position)| Moves the screen image up or down.
Note: This menu option is available for the VGA source.
Aspect Ratio| Selects the aspect ratio of the screen image.| Press  /    to select the setting.| Full 4:3

 Colour Temperature Setting

1. Press the key to call out the OSD window.
2. Press the or     key to select and press the  key to enter the Colour Temp. menu.
3. Press the or    key to select a submenu item and press the key to enter its settings.

User
If the Colour Temp. setting is set to User , you can customize the colour temperature by adjusting the red, green, and blue setting according to your preference.

a.  Select  User  and press the   key.
b.  Press the /    key to select the colour you want to adjust. Then press the  key to enter its submenu.
c.  Press the /     key to adjust the value (0 ~ 100).

OSD Setting

1. Press the key to call out the OSD window.
2. Press the  or   key  to select and press the  key to enter the OSD Setup menu.
3. Press the  or   key to select a submenu item and press the  key to enter its settings.

(increment by 5)
V. Position (Vertical Position)| Moves the OSD window up or down the screen.
OSD Timer| Sets the length of time (in seconds) the OSD screen is displayed. When the time elapses, the OSD screen is automatically inactivated.| **** 5 to 100
(increment by 5)
Language| Selects the OSD menu language.| Press /    to select the setting.| English繁中简中
Français Español Deutsch

System Setting

1. Press the  key to call out the OSD window.

2. Press the  or   key to select and press the key to enter the System menu.
   

3. Press the  or   key to select a submenu item and press the key to enter its settings.

APPENDIX

Warning Messages

When any of these warning messages appear, check the following items.

| The resolution or the refresh rate of the graphics card of the computer is set too high.|

• Change the resolution or the refresh rate of the graphics card.

| The LCD monitor cannot detect the input source signal.|

• Check if the input source is turned ON.
•  Check if the signal cable is properly connected.
• Check if any pin inside the cable connector is twisted or broken.

| The OSD has been locked by the user.| √ Unlock the OSD. Refer to page 18.
| This warning message box will only show when the menu feature setting is changed for the first time.|

• Select ACCEPT to continue the setting changes, or select CANCEL to disable the setting changes. Note: The operation may vary from different product models.

Timing

VESA MODES

Mode| Resolution| Total| Horizontal| Vertical
Nominal Frequency
± 1kHz| Sync Polarity| Nominal Frequency
± 1kHz| Sync Polarity| Nominal Clock (MHz)
VGA| 640 x 480 @ 60 Hz| 800 x 525| 31.469| N| 59.940| N| 25.175
640 x 480 @ 72 Hz| 832 x 520| 37.861| N| 72.809| N| 31.500
640 x 480 @ 75 Hz| 840 x 500| 37.500| N| 75.00| N| 31.500
SVGA| 800 x 600 @ 56 Hz| 1024 x 625| 35.156| N/P| 56.250| N/P| 36.000
800 x 600 @ 60 Hz| 1056 x 628| 37.879| P| 60.317| P| 40.000
800 x 600 @ 72 Hz| 1040 x 666| 48.077| P| 72.188| P| 50.000
800 x 600 @ 75 Hz| 1056 x 625| 46.875| P| 75.000| P| 49.500
XGA| 1024 x 768 @ 60 Hz| 1344 x 806| 48.363| N| 60.004| N| 65.000
1024 x 768 @ 70 Hz| 1328 x 806| 56.476| N| 70.069| N| 75.000
1024 x 768 @ 75 Hz| 1312 x 800| 60.023| P| 75.029| P| 78.750
SXGA| 1280 x 1024 @ 60 Hz| 1688 x 1066| 63.981| P| 60.020| P| 108.000
1280 x 1024 @ 75 Hz| 1688 x 1066| 79.976| P| 75.025| P| 135.000
WXGA+| 1440 x 900 @ 60 Hz| 1904 x 934| 55.935| N| 59.887| P| 106.500
1440 x 900 @ 60 Hz| 1600 x 926| 55.469| P| 59.901| N| 88.750
WSXGA| 1680 x 1050 @ 60 Hz| 2240 x 1089| 65.290| N| 59.954| P| 146.250
1680 x 1050 @ 60 Hz| 1840 x 1080| 64.674| P| 59.883| N| 119.000
HD| 1920 x 1080 @ 60 Hz| 2200 x 1125| 67.500| N| 60.000| N| 148.500
VESA| 1152 x 864 @ 75 Hz| 1600 x 900| 67.500| P| 75.000| P| 108.000
1280 x 960 @ 60 Hz| 1800 x 1000| 60.000| P| 60.000| P| 108.000
IBM MODES
DOS| 720 x 400 @ 70 Hz| 900 x 449| 31.469| N| 70.087| P| 28.322
MAC MODES
VGA| 640 x 480 @ 67 Hz| 864 x 525| 35.000| N| 66.667| N| 30.240
XGA| 1024 x 768 @ 75 Hz| 1328 x 804| 60.241| N| 74.927| N| 80.000

Troubleshooting

No picture.

• LED indicator is OFF.

|

• Check if the LCD monitor is turned ON.

• Check if the power cord is properly connected to the LCD monitor.

•  Check if the power cord is plugged into the power outlet.

• LED indicator is blue.

|

• Check if the computer is turned ON.
• Check if the computer is in standby mode, move the mouse or press any button to wake up the computer.

Image position is incorrect.|

• For VGA input, adjust the H. Position and V. Position settings in Image Setting ( ) menu (refer to page 24).

The displayed texts are blurry.|

• For VGA input, press and hold the    key to auto adjust the screen.
• For VGA input, adjust the Clock and Phase settings in Image Setting ( ) menu (refer to page 24).

Red, blue, green, white dots appear on the screen.|

• There are millions of micro transistors inside the LCD monitor. It is normal for a few transistors to be damaged and to produce spots. This is acceptable and is not considered a failure.

No audio output.|

• Audio output is not supported.

Dew formed on the LCD monitor.|

• This normally happens when the LCD monitor is moved from a cold room to a hot room temperature. Do not turn ON the LCD monitor, wait for the dew condensation to disappear.

Faint shadows from a static image appear on the screen.|

• Turn off the LCD monitor for extended periods of time.
•   Use a screen saver or a black and white image and run it for extended periods of time.

Transporting the LCD Monitor

To transport the LCD monitor for repair or shipment, place the monitor in its original packaging box.

1. Remove the stand.
   Remove the screws securing the stand to the LCD monitor. Then remove the stand.

2. Place the LCD monitor down in the lower foam cushion.

3. Place the upper foam cushion on the top of the LCD monitor.

4. Place the stand and accessories on the designated area (if necessary).

5. Place the LCD monitor assembly in the box and tape the box.

Note:

• It is recommended to use the original packaging box.
• When repacking, carefully place the LCD monitor in its box and protect the glass panel from touching any object.

 SPECIFICATIONS

 Monitor Specifications

(VA Technology)
Panel Size| 23.8”| 27.0”
Max. Resolution| FHD 1920 x 1080| FHD 1920 x 1080
Pixel Pitch| 0.275 mm| 0.311 mm
Brightness| 250 cd/m2| 300 cd/m2
Contrast Ratio| 20,000,000:1 (DCR)| 20,000,000:1 (DCR)
Viewing Angle (H/V)| 178°/178°| 178°/178°
Display Colour| 16.7M| 16.7M
Response Time| 5 ms| 5 ms
Frequency (H/V)| Frequency (H)| 30 kHz-83 KHz| 30 kHz-83 KHz
Frequency (V)| 50 Hz-76 Hz| 50 Hz-76 Hz
Input| VGA| 15-Pin D-Sub x 1| 15-Pin D-Sub x 1
HDMI| 1.4 x 1| 1.4 x 1
DisplayPort| x 1| x 1
Power| Power Supply| External| External
Power Requirements| DC 12V, 1.96A| DC 12V, 2.5A
On Mode| 13W (On)| 16W (On)
Stand-by Mode| < 0.3W| < 0.3W
Off Mode| < 0.2W| < 0.2W
Operating Conditions| Temperature| 0°C-40°C (32°F-104°F)| 0°C-40°C (32°F-104°F)
Humidity| 10%-85% (non-condensing)| 10%-85% (non-condensing)
Storage Conditions| Temperature| -25°C-55°C (-13°F-131°F)| -25°C-55°C (-13°F-131°F)
Humidity| 5%-93%(non-condensing)| 5%-93%(non-condensing)
DICOM| | Yes| Yes
Mounting| VESA FPMPMI| Yes (100 x 100 mm)| Yes (100 x 100 mm)
Stand| Tilt| -5° to 23°| -5° to 23°
Security| Kensington Security Slot| Yes| Yes
Dimensions| Product with Base (W x H x D)| 539.5 x 498.0 x 249.0 mm (21.2″ x 19.6″ x 9.8″)| 612.6 x 519.8 x 249.0 mm (24.1″ x 20.5″ x 9.8″)
Packaging (W x H x D)| 625.0 x 403.0 x 280.0 mm (24.6″ x 15.9″ x 11.0″)| 700.0 x 456.0 x 282.0 mm (27.6″ x 18.0″ x 11.1″)
Weight| Product with Base| 5.2 kg (11.5 lb)| 6.1 kg (14.5 lb)
Packaging| 7.4 kg (11.5 lb)| 8.8 kg (19.4 lb)

Monitor Dimensions

MD-2402 Dimensions

MD-2702 Dimensions

AG Neovo
Company Address: 5F-1, No. 3-1, Park Street, Nangang District, Taipei, 11503, Taiwan.
Copyright © 2021 AG Neovo. All rights reserved.
MD-2402/MD-2702 Eprel registration number: 775395/775402

References

• The Display Choice Of Professionals | AG Neovo USA

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