AG neovo TX-3203 32 Inch 30 Point Touch Screen Display User Manual

AG neovo TX-3203 32 Inch 30 Point Touch Screen Display

Specifications

• Brand: TX-3203 Touch Screen Display
• Website: www.agneovo.com
• Display Type: LCD
• Touch Screen: Yes

Product Usage Instructions

1. Chapter 1: Product Description
   The TX-3203 Touch Screen Display features a front view with control buttons, and a rear view for input connections.

2. Chapter 2: Making Connections

3. Connecting the Power: Connect the power cable to the display and a power outlet.

4. Connecting Input Source Signals: Connect your desired input sources to the display.

5. Connecting USB for Touch Screen Control: Connect the USB cable for touch screen functionality.

6. Chapter 3: Using the LCD Display
   Once connected, use the touch screen or control buttons to interact with the display.

7. Chapter 4: On Screen Display Menu

8. Using the OSD Menu: Navigate the OSD menu using the control buttons for display settings.

9. OSD Menu Tree: Refer to the menu tree for a visual representation of available settings.

10. Chapter 5: Adjusting the LCD Display
    Adjust the display settings through the OSD menu for optimal viewing experience.

FAQ

What are the ventilation requirements for the display?
The ventilation requirements for the enclosure should be followed as specified in the user manual to ensure proper cooling of the display.

TX-3203 Touch Screen Display
www.agneovo.com

SAFETY INFORMATION

WEEE

• Disposal of Waste Equipment by Users in Private Household in the European Union.
• This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.
• For Private Households in the European Union.To help conserve natural resources and ensure the product is recycled in a manner that protects human health and the environment, we would like to bring your attention to the following:
  • The crossed-out dustbin on the device or outer packaging indicates the product is compliant with European WEEE (Waste Electrical and Electronic Equipment) Directive
  • Always dispose of the old devices separately from household waste
  • Batteries should be removed beforehand and disposed separately to the right collection system
  • You are responsible with regard to the deletion of personal data on old devices before disposal
  • Private households can hand in their old devices free of charge
  • For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product

PRECAUTIONS

PRECAUTIONS

Symbols used in this manual

This icon indicates the existence of a potential hazard that could result in personal injury or damage to the product.
This icon indicates important operating and servicing information.

Notice

• Read this User Manual carefully before using the LCD display and keep it for future reference.
• The product specifications and other information provided in this User Manual are for reference only. All information is subject to change without notice. Updated content can be downloaded from our web site at www.agneovo.com.
• To protect your rights as a consumer, do not remove any stickers from the LCD display. Doing so may affect the determination of the warranty period.

Cautions When Setting Up

Cautions When Using

WARNING :
Unplug the power cord from the power outlet and refer to qualified service personnel under the following conditions:

• When the power cord is damaged.
• If the LCD display has been dropped or the housing has been damaged.
• If the LCD display emits smoke or a distinct odor.

Ceiling mount or mount on any other horizontal surface overhead are not advisable.

WARNING:
Installation in contravention of the instructions may result in undesirable consequences, particularly hurting people and damaging property. Users who have already mounted the display on the ceiling or any other horizontal surface overhead are strongly advised to contact AG Neovo for consultations and solutions to help ensure a most pleasurable and fulfilling display experience.

Cleaning and Maintenance
Do not attempt to service the LCD display yourself, refer to qualified service personnel. Opening or removing the covers may expose you to dangerous voltage or other risks.

Notice for the LCD Display

• In order to maintain the stable luminous performance, it is recommended to use low brightness setting.
• Due to the lifespan of the lamp, it is normal that the brightness quality of the LCD display may decrease with time.
• When static images are displayed for long periods of time, the image may cause an imprint on the LCD display. This is called image retention or burn-in.
• To prevent image retention, do any of the following:
  • Set the LCD display to turn off after a few minutes of being idle.
  • Use a screen saver that has moving graphics or a blank white image.
  • Switch desktop backgrounds regularly.
  • Adjust the LCD display to low brightness settings.
  • Turn off the LCD display when the system is not in use.
• Things to do when the LCD display shows image retention:
  • Turn off the LCD display for extended periods of time. It can be several hours or several days.
  • Use a screen saver and run it for extended periods of time.
  • Use a black and white image and run it for extended periods of time.
• There are millions of micro transistors inside the LCD display. It is normal for a few transistors to be damaged and to produce spots. This is acceptable and is not considered a failure.

PRODUCT DESCRIPTION

Package Contents
When unpacking, check if the following items are included in the package. If any of them is missing or damaged, contact your dealer.

Note :(*)

• Use only the supplied power cord.
• The above pictures are for reference only. Actual items may vary upon shipment.

Removing/Attaching Cable Cover

1. Lay the LCD display face down on a flat even surface.
2. Press on the cable cover latches and then remove the cable cover as shown in the illustration below.
3. After connect the cables to the appropriate connectors and position all cables under the cover lip, attach the cable cover. Take the screw (M3 x 1) from the accessory box, and insert the screw into the cable cover and display.

Wall Mounting
To wall-mount the LCD display, screw the mounting bracket to the VESA holes at the rear of the LCD display.

Note: Take measures to prevent the LCD display from falling down and lessen possible injury and damage to the display in case of earthquakes or other disasters.

• Use only the 200 x 200 mm wall mount kit recommended by AG Neovo. All AG Neovo wall mount kits comply with VESA standard.
• Secure the LCD display on a solid wall strong enough to bear its weight.
• It is suggested to wall mount the LCD display without tilting it facing downward.
• The distance between the back cover surface and the bottom of the screw hole is 10 mm. Please use four M6 screws diameter with proper length to mount your display. The mounting stand must be able to support at least 22.8 lb (10.4 kg).

Mounting in Portrait Position
This display can be installed in portrait position. Rotate the display 90° clockwise.

Note:
Before mounting, make sure there is space to connect your devices. See “Chapter 2: Making Connections” on page 16.

LCD Display Overview

Front View

Rear View

1. AC IN:
   AC power input.

2. DisplayPort :
   Connect DisplayPort signals input.

3. HDMI:
   Connect HDMI signals input.

4. VGA:
   Connect VGA signals input.

5. USB:
   Connect USB for touch screen control.

6. RJ-45:
   For LAN connection with an Ethernet cable.

Control Buttons

1. MENU:
   OSD menu ON/OFF and return to main item.

2. UP : Hot Key: Brightness

3. When OSD menu is ON, navigate through adjustment icons or adjust a function.

4. When the UP key is pressed, the brightness can be adjusted. The UP/DOWN key can be used for brightness adjustment.

5. DOWN : Hot Key: Contrast

6. When OSD menu is ON, navigate through adjustment icons or adjust a function.

7. When the DOWN key is pressed, the contrast can be adjusted. The UP/DOWN key can be used for contrast adjustment.

8. SELECT :

9. When OSD menu is ON, the key is used for function adjustment confirmation.

10. When selecting the input source:

11. If the display is in ON mode, press the SELECT key for 3 seconds to turn on the “Source Select” menu.

12. If the display is in Standby mode, press the SELECT key for 1 second to turn on the “Source Select” menu.
    Note: For detailed adjustment of “Source Select”, please refer to page

14. POWER ( ):
    Press to turn the display ON or OFF.

MAKING CONNECTIONS

CAUTION:
Make sure that the LCD display is not connected to the power outlet before making any connections. Connecting cables while the power is ON may cause possible electric shock or personal injury.

Connecting the Power

1. Connect one end of the power cord to the AC IN connector at the rear of the LCD display.
2. Connect the other end of the power cord to a power outlet or a power supply.

CAUTION:
When unplugging the power cord, hold the power cord by the plug head. Never pull by the cord.

Connecting Input Source Signals
Input source signals can be connected with either of the following cables:

• DisplayPort
  Connect one end of a DP cable to the DisplayPort connector of the LCD display and the other end to the DisplayPort connector of the computer.

• HDMI
  Connect one end of an HDMI cable to the HDMI connector of the LCD display and the other end to the HDMI connector of the computer.

• VGA
  Connect one end of a D-Sub (VGA) cable to the D-Sub (VGA) connector of the LCD display and the other end to the D-Sub (VGA) connector of the computer.

Note: To ensure the LCD display works well with your computer, please configure the display mode of your graphics card to make it less than or equal to 1920 x 1080 resolution and make sure the timing of the display mode is compatible with the LCD display. For compatible Video Modes of your LCD display, please refer to “6.2 Timing” on page 34.

Connecting USB for Touch Screen Control
Connect one end of a USB cable to the USB connector of the LCD display and the other end to the USB connector of the computer.

Touch Disable Function
To disable the touch function, do the following:

1. Press “MENU” and “SELECT” keys simultaneously. The “Touch disable” message appears on the screen.
2. To enable the touch function, press “MENU” and “SELECT” keys simultaneously for five seconds.

Ventilation Requirements for Enclosure Locating
To allow heat to disperse, avoid installing the LCD display directly on the cabinet wall and make sure the operating/storage temperature/humidity requirements are met as described below:

• Operating conditions: 0°C-40°C (32°F-104°F)
• Operating humidity (non-condensing): 20%-80%
• Operating altitude: < 10,000 feet (3,048m)
• Storage conditions: -20°C-60°C (-4°F-140°F)
• Storage humidity (non-condensing): 10%-90%
• Storage altitude: < 40,000 feet (12,192m)

USING THE LCD DISPLAY

Turning on the Power

1. Connect the power to the LCD display. Refer to page 16.
2. Press the key on the control panel to turn the LCD display on.

When the LCD display is turned on, press the key on the control panel three times to turn off the LCD display. Note: The LCD display still consumes power as long as the power cord is connected to the power outlet. Disconnect the power cord to completely cut off power.

Displaying the OSD Menu
Press the MENU key to open the OSD menu. Press the MENU key again to close the OSD menu. For more information on adjusting settings, refer to page 24. The following menu appears on the screen:

Adjusting Display Brightness
Press the key to open the Brightness quick menu. The following menu appears on the screen: Then press the keys to adjust the LCD display brightness level.

Adjusting Display Contrast
Press the q key to open the Contrast quick menu. The following menu appears on the screen: Then press the keys to adjust the LCD display contrast level.

ON SCREEN DISPLAY MENU

Using the OSD Menu

Note: When settings are modified, all changes are saved when the user does the following:

• Proceeds to another menu
• Exits the OSD menu
• Waits for the OSD menu to disappear

OSD Menu Tree

Brightness
H-Position
V-Position
Phase
Clock
Auto Adjust
Colour| Colour| Refer to page 29.
Red
Green
Blue
Picture Mode
Sharpness
OSD| OSD Timeout| Refer to page 30.
OSD Position
OSD H-Position
OSD V-Position
Touch Switch
System| Reset| Refer to page 31.
Language
Source Select
Network
Information
Factory

Note: Availability of some menu items depend on the input source signal. If the menu is not available, it is disabled and greyed out.

ADJUSTING THE LCD DISPLAY

Picture Menu

1. Press MENU on the control panel to call out the OSD window.
2. Press to select Picture and then press SELECT to enter the menu.
3. Press to select the submenu item and then press SELECT to enter its settings.

Colour Menu

1. Press MENU on the control panel to call out the OSD window.
2. Press to select Colour and then press SELECT to enter the menu.
3. Press to select the submenu item and then press SELECT to enter its settings.

6500K
7500K
9300K
User
Colour temperature can be set to:

• 5500K : Applies a reddish tint for warmer colours.
• 6500K : This is the default colour temperature commonly used for normal lighting conditions.
• 7500K : Applies the screen colour between red and blue.
• 9300K : Applies a bluish tint for cooler colours.
• User : This allows users to set the colour temperature by adjusting the Red, Green, and Blue value according to one’s preference.

Sharpness| Adjusts the clarity and focus of the screen image.| Press  to adjust the value.| 0 to 100

OSD Menu

1. Press MENU on the control panel to call out the OSD window.
2. Press to select OSD and then press SELECT to enter the menu.
3. Press to select the submenu item and then press SELECT to enter its settings.

• Normal : Supports 30-point multi-touch. Touch the screen with bare fingers or stylus.
• Glove : Supports 5-point multi-touch. Touch the screen with gloves on.
  Through-Glass : Touch the screen through the glass. Supports 2-point multi-touch and maximum cover glass thickness ≤ 6 mm.

Note: After setting the Touch Switch setting, exit the OSD menu and restart the LCD display.

| Press  to select the setting and then press SELECT to confirm.| Normal Glove
Through-Glass

System Menu

1. Press MENU on the control panel to call out the OSD window.
2. Press to select System and then press SELECT to enter the menu.
3. Press to select the submenu item and then press SELECT to enter its settings.

APPENDIX

Warning Messages
When any of these warning messages appear, check the following items.

Timing

Mode| Resolution| H-Freq. (KHz)| Bandwidth (MHz)| Polarity
---|---|---|---|---
H| V
1| 640 x 480 60Hz| 31.47| 25.175| –| –
2| 800 x 600 60Hz| 37.88| 40| +| +
3| 1024 x 768 60Hz| 48.36| 65| –| –
4| 1280 x 720 60Hz| 44.77| 74.5| –| +
5| 1280 x 1024 60Hz| 64| 108| +| +
6| 1366 x 768 60Hz| 47.7| 85.38| +| +
7| 1680 x 1050 60Hz| 65.2| 146| –| +
8| 1920 x 1080 60Hz| 67.5| 148.5| +| +

Touch Screen Driver Installation

• The LCD display is available with USB connections. The touch driver can be downloaded from https://www.eeti.com/documentation.html website.
• The supported operating systems are Windows® 7/8/10/11, Windows VISTA/XP/2000/CE/XP Embedded, Mac OS 10.10-10.14, Linux 2.6.36 later/3.x.x/4.x.x/5.x.x, Android 2.3 upwards (Windows 7/8/10/11 Multi touch without driver).

Please Note:
Your LCD display is Microsoft® Windows® HID (Human Interface Device) compatible if you use the USB touch screen interface. No additional software driver is required for general operation of the touch screen.

Note: A calibration tool can be installed for improved touch position accuracy. Please refer to “6.3.1 Optional Calibration Tool Install”.

Optional Calibration Tool Install
To calibrate the touch screen in Windows 7/8/10/11 environment:

1. Tap Start > Control Panel > Hardware and Sound.
2. In Tablet PC Settings, tap “Calibrate the screen for pen or touch input”.
3. On the Display tab, in Display options, tap “Calibrate” and then “Yes” to allow the program to make changes.
4. Follow the on-screen instructions to calibrate the touch screen.

Driver Installation Instructions
If you are using a PC running Windows VISTA, XP, 2000, follow the instructions below:

1. Power on the PC.
2. Make sure the USB cable is connected from the PC to the LCD display.
3. Open the corresponding driver folder file.
4. Follow the step-by-step instructions as shown on the pop-up windows.

If you are using a PC running Windows® XP Embedded, follow the instructions below:

• Express:
  • Power on the computer.
  • Make sure the USB cable is connected to the computer.
  • Make sure your EWF is disabled. If your EWF is enabled, please disable the EWF by using the EWF Manager command.
  • Once the EWF is disabled, click on the XP driver and follow the step-by-step instructions as shown on the pop-up windows.
• Custom:
  • Power on the computer.
  • Make sure the USB cable is connected to the computer.
  • Follow the step-by-step instructions found in the driver folder file.

If you are using a PC running Windows® CE, follow the instructions below:

1. Power on the computer.
2. Make sure the USB cable is connected to the computer.
3. Using Platform Builder, build an image file by following the step-by-step instructions found in the driver folder file.

If you are using a PC running Linux, Android 2.1 upward and 4.0, Apple® Mac OS, follow the instructions below:

1. Power on the computer.
2. Make sure the USB cable is connected to the computer.
3. Follow the step-by-step instructions found in the driver folder file.

Cleaning

• Front Panel Cleaning Instructions
  • The front of the display has been specially treated. Wipe the surface gently using only a cleaning cloth or a soft, lint-free cloth.
  • If the surface becomes dirty, soak a soft, lint-free cloth in a mild detergent solution. Wring the cloth to remove excess liquid. Wipe the surface of the display to remove dirt. Then use a dry cloth of the same type to dry.
  • Do not use volatile substances such as insert sprays, solvents and thinners.
• Cabinet Cleaning Instructions
  • If the cabinet becomes dirty, wipe the cabinet with a soft, dry cloth.
  • If the cabinet is extremely dirty, soak a lint-free cloth in a mild detergent solution. Wring the cloth to remove as much moisture as possible. Wipe the cabinet. Use another dry cloth to wipe over until the surface is dry.
  • Do not allow any water or detergent to come into contact with the surface of the display. If water or moisture gets inside the unit, operating problems, electrical and shock hazards may result.
  • Do not scratch or hit the cabinet with fingers or hard objects of any kind.
  • Do not use volatile substances such as insert sprays, solvents and thinners on the cabinet.
  • Do not place anything made from rubber or PVC near the cabinet for any extended periods of time.

Troubleshooting

• Check if the LCD display is turned ON.
• Check if the power cord is plugged into the power outlet and to the LCD display.
• Check if the LCD display is properly connected to the input source.
• Check if the input source is turned ON.
• Check if the input source is in standby mode, move the mouse or press any key to wake it up.

| Note: Do not connect the USB cable to the LCD display in order to charge your laptop. Doing so will disable the LCD display to wake up from standby mode by simply touching the screen.
Partial image or incorrectly displayed image.|

• Check to see if the resolution of your computer is higher than that of the LCD display.
• Reconfigure the resolution of your computer to make it less than or equal to 1920 x 1080.

Image position is incorrect.| For VGA input, adjust the “H-Position (Horizontal Position)” and “V-Position (Vertical Position)” settings in Picture menu. Refer to page 27.
The displayed texts are blurry.| For VGA input, run the Auto Adjust function in Picture menu. Refer to page 28.
Red, blue, green, white dots appear on the screen.| •    There are millions of micro transistors inside the LCD display. It is normal for a few transistors to be damaged and to produce spots. This is acceptable and is not considered a failure.
Faint shadows from a static image appear on the screen.|

• Turn off the LCD display for extended periods of time.
• Use a screen saver or a black and white image and run it for extended periods of time.

Dew formed on the LCD display.| •    This normally happens when the LCD display is moved from a cold room to a hot room temperature. Do not turn ON the LCD display, wait for the dew condensation to disappear.

Transporting the LCD Display
To transport the LCD display for repair or shipment, place the display in its original packaging box.

1. Place the two foam cushions on the top and bottom sides of the LCD display for protection.
2. Place the LCD display down in the box.
3. Place the accessory box on the designated area (if necessary).
4. Close and tape the box.

Note :

• It is recommended to use the original packaging box.
• When repacking, carefully place the LCD display in its box and protect the glass panel from touching any object.

SPECIFICATIONS

Display Specifications

TX-3203

Panel| Panel Type| LED-Backlit TFT LCD (VA Technology)
Panel Size| 31.5”
Max. Resolution| FHD 1920 x 1080
Pixel Pitch| 0.364 mm
Brightness| 500 cd/m2
Contrast Ratio| 4000:1
Viewing Angle (H/V)| 178°/178°
Display Colour| 16.7M
Response Time| 5 ms
Surface Treatment| Anti-Glare Treatment (Haze 2%), 3H Hard Coating
Frequency (H/V)| H Freq.| 30 kHz-68 kHz
V Freq.| 47 Hz-63 Hz
Input| DisplayPort| x 1
HDMI| 1.4 X 1
VGA| 15-Pin D-Sub x 1
External Control| LAN| RJ-45
Touch Screen| Technology| Projective Capacitive
Positional Accuracy| ± 2.5 mm
Panel Interface| USB (Type-B)
Multi-touch Plug & Play| 30-point touch Windows® 7, 8, 10,11
Single Touch Support by Driver| Windows VISTA/XP/2000/CE/XP Embedded, Mac OS 10.10-10.14
Multi-touch Support by Driver| Linux 2.6.36 later/3.x.x/4.x.x/5.x.x
Android 2.3 upwards
Power| Power Requirements| AC 100-240V, 50/60 Hz
On Mode| 26W (On)
Stand-by Mode| < 1.0W
Off Mode| < 0.3W
Power Supply| Internal
Glass| Thickness| 2.75 mm (0.10”)
Transmission Rate| > 90%
IK Rating| IK07
Operating Conditions| Temperature| 0°C-40°C (32°F-104°F)
Humidity| 20%-80% (non-condensing)
Storage Conditions| Temperature| -20°C-60°C (-4°F-140°F)
Humidity| 10%-90% (non-condensing)
Mounting| VESA FPMPMI| Yes (200 x 200 mm)
Dimensions| Product w/o Base (W x H x D)| 742.4 x 436.8 x 61.2 mm (29.2” x 17.1” x 2.4”)
Packaging (W x H x D)| 890.0 x 630.0 x 155.0 mm (35.0” x 24.8” x 6.1”)
Weight| Product w/o Base| 10.4 kg (22.8 lb)
Packaging| 12.9 kg (28.3 lb)

Note: All specifications are subject to change without prior notice.

Display Dimensions

AG Neovo
Company Address: 5F-1, No. 3-1, Park Street, Nangang District, Taipei, 11503, Taiwan.
Copyright © 2024 AG Neovo. All rights reserved.
TX-3203 Eprel registration number:1941915

References

• The Display Choice Of Professionals | AG Neovo USA

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