EZVIZ H3c Color Security Smart Camera User Guide
- October 30, 2023
- ezviz
Table of Contents
EZVIZ H3c Color Security Smart Camera
Product Information
The product is a camera manufactured by Hangzhou EZVIZ Software Co., Ltd. It is designed for surveillance and monitoring purposes. The camera comes with various features such as a micro SD card slot, Ethernet port, power port, adjustable screw, spotlight lens, microphone, IR light, and LED indicator. The camera can be connected to the internet and controlled through the EZVIZ app. It also supports integration with Amazon Alexa and Google Assistant.
Product Usage Instructions
Get the EZVIZ App
- Connect your mobile phone to Wi-Fi.
- Download and install the EZVIZ app from the App Store or Google PlayTM.
- Launch the app and register an EZVIZ user account.
Note: Make sure to update the app to the latest version if you have already installed it. Check for updates in the app store.
Connect to the Internet
Option A: Wired Connection
- Connect the power adapter cable to the camera’s power port.
- Plug the power adapter into an electrical outlet.
- Connect the camera to the LAN port of your router using an Ethernet cable (sold separately).
- The LED indicator will turn slow-flashing blue to indicate that the camera is connected to the internet.
- Add your camera to EZVIZ:
- Log in to your account using the EZVIZ app.
- On the Home screen, tap + on the upper-right corner to go to the Scan QR Code interface.
- Scan the QR code on the Quick Start Guide cover or on the body of the camera.
Note: Ensure that your router is connected to the internet before performing the wired connection.
Option B: Wireless Connection
Instructions for wireless connection are not provided in the given text-
extract. Please refer to the complete user manual for detailed instructions on
wireless connection.
Operations on the EZVIZ App
- Live View: Use the app to view the camera’s live feed.
- Settings: Access and customize various camera settings through the app.
EZVIZ Connect
- Use Amazon Alexa: Integrate the camera with Amazon Alexa for voice control.
- Use Google Assistant: Integrate the camera with Google Assistant for voice control.
FAQ
Refer to the FAQ section in the complete user manual for answers to
frequently asked questions about the product.
Initiatives on the Use of Video Products
The complete user manual provides information about initiatives related to the
use of video products. Please refer to the manual for details.
COPYRIGHT © Hangzhou EZVIZ Software Co., Ltd. ALL RIGHTS RESERVED.
Any and all information, including, among others, wordings, pictures, graphs
are the properties of Hangzhou EZVIZ Software Co., Ltd. (hereinafter referred
to as “EZVIZ”). This user manual (hereinafter referred to as “the Manual”)
cannot be reproduced, changed, translated, or distributed, partially or
wholly, by any means, without the prior written permission of EZVIZ. Unless
otherwise stipulated, EZVIZ does not make any warranties, guarantees or
representations, express or implied, regarding to the Manual.
About this Manual
The Manual includes instructions for using and managing the product. Pictures,
charts, images and all other information hereinafter are for description and
explanation only. The information contained in the Manual is subject to
change, without notice, due to firmware updates or other reasons. Please find
the latest version in the ™ website (http://www.ezviz.com).
Revision Record
New release – January, 2022
Trademarks Acknowledgement
™, ™, and other EZVIZ’s trademarks and logos are the properties of EZVIZ in
various jurisdictions. Other trademarks and logos mentioned below are the
properties of their respective owners.
Legal Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE PRODUCT DESCRIBED, WITH
ITS HARDWARE, SOFTWARE AND FIRMWARE, IS PROVIDED “AS IS”, WITH ALL FAULTS AND
ERRORS, AND EZVIZ MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR
PURPOSE, AND NON-INFRINGEMENT OF THIRD PARTY. IN NO EVENT WILL EZVIZ, ITS
DIRECTORS, OFFICERS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU FOR ANY SPECIAL,
CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING, AMONG OTHERS,
DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA
OR DOCUMENTATION, IN CONNECTION WITH THE USE OF THIS PRODUCT, EVEN IF EZVIZ
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL EZVIZ’S
TOTAL LIABILITY FOR ALL DAMAGES EXCEED THE ORIGINAL PURCHASE PRICE OF THE
PRODUCT.
EZVIZ DOES NOT UNDERTAKE ANY LIABILITY FOR PERSONAL INJURY OR PROPERTY DAMAGE
AS THE RESULT OF PRODUCT INTERRUPTION OR SERVICE TERMINATION CAUSED BY: A)
IMPROPER INSTALLATION OR USAGE OTHER THAN AS REQUESTED; B) THE PROTECTION OF
NATIONAL OR PUBLIC INTERESTS; C) FORCE MAJEURE; D) YOURSELF OR THE THIRD
PARTY, INCLUDING WITHOUT LIMITATION, USING ANY THIRD PARTY’S PRODUCTS,
SOFTWARE, APPLICATIONS, AND AMONG OTHERS.
REGARDING TO THE PRODUCT WITH INTERNET ACCESS, THE USE OF PRODUCT SHALL BE
WHOLLY AT YOUR OWN RISKS. EZVIZ SHALL NOT TAKE ANY RESPONSIBILITES FOR
ABNORMAL OPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER
ATTACK, HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS;
HOWEVER, EZVIZ WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED. SURVEILLANCE
LAWS AND DATA PROTECTION LAWS VARY BY JURISDICTION. PLEASE CHECK ALL RELEVANT
LAWS IN YOUR JURISDICTION BEFORE USING THIS PRODUCT IN ORDER TO ENSURE THAT
YOUR USE CONFORMS TO THE APPLICABLE LAW. EZVIZ SHALL NOT BE LIABLE IN THE
EVENT THAT THIS PRODUCT IS USED WITH ILLEGITIMATE PURPOSES.
IN THE EVENT OF ANY CONFLICTS BETWEEN THE ABOVE AND THE APPLICABLE LAW, THE
LATTER PREVAILS.
Overview
Package Contents
The power adapter’s appearance is subject to the one you have bought.
Basics
Get the EZVIZ App
- Connect your mobile phone to Wi-Fi (suggested).
- Download and install the EZVIZ app by searching for “EZVIZ” in the App Store or Google PlayTM.
- Launch the app and register an EZVIZ user account.
If you have already used the app, please make sure that it is the latest version. To find out if an update is available, go to the app store and search for “EZVIZ”.
Connect to the Internet
- Wired Connection: Connect the camera to a router. Refer to Option A.
- Wireless Connection: Connect the camera to Wi-Fi. Refer to Option B.
Option A: Wired Connection
- Connect the power adapter cable to the camera’s power port.
- Plug the power adapter into an electrical outlet.
- Use power adapter and power cable come with the camera in the box.
- The LED turning fast-flashing blue indicates that the camera is powered on and ready for network configuration.
- Connect the camera to the LAN port of your router with the Ethernet cable (purchase separately).
The LED turning slow-flashing blue indicates that the camera is connected to the Internet
Add your camera to EZVIZ.
-
Log in to your account using the EZVIZ app.
-
On the Home screen, tap “+” on the upper-right corner to go to the Scan QR
Code interface. -
Scan the QR code on the Quick Start Guide cover or on the body of the camera.
-
Follow the EZVIZ app wizard to add the camera to the app.
Option B: Wireless Connection
-
Connect the power adapter cable to the camera’s power port.
-
Plug the power adapter into an electrical outlet.
-
Use power adapter and power cable come with the camera in the box.
-
The LED turning fast-flashing blue indicates that the camera is powered on and ready for network configuration.
-
Add camera to EZVIZ.
-
Log in to your account using the EZVIZ app.
-
On the Home screen, tap “+” on the upper-right corner to go to the Scan QR Code interface.
-
Scan the QR code on the Quick Start Guide cover or on the body of the camera.
-
Follow the EZVIZ app wizard to add the camera to EZVIZ.
-
Please choose to connect your camera to the Wi-Fi to which your mobile phone has connected.
-
The band of the Wi-Fi must be 2.4 GHz.
Press and hold the reset button for about 4s, and you can restart the camera and restore all parameters to default.
Press and hold the reset button for about 4s in any of the following cases: -
The camera fails to connect to your Wi-Fi network.
-
You want to connect the camera to another Wi-Fi network.
Installation
Micro SD Card Installation (Optional)
-
Remove the cover on the camera.
-
Insert the micro SD card (sold separately) into the card slot.
-
Place the cover back on.
-
After installing the micro SD card, you should initialize the card in the EZVIZ app before using it.
-
In the EZVIZ app, tap the Storage Status in the Device Settings interface to check the SD card status.
-
If the memory card status displays as Uninitialized, tap to initialize it.
The status will then change to Normal and then videos can be stored.
Installation Location
- Choose a location with a clear, unblocked field of view and with a good wireless signal.
- Make sure that the wall is strong enough to withstand three times the weight of the camera.
- Camera cannot be installed with the lens facing direct sunlight.
Installation Procedure
- Remove protective film from the lens.
- Stick the drilling template onto a clean and flat surface.
- (For cement wall only) Drill screw holes according to the template, and insert anchors.
- Use screws (PA4×25) to fix the camera on the installation surface.
- Loosen the adjusting screw.
- Rotate the upper part of the camera to get an appropriate detection effect.
- Tighten the adjusting screw again.
Make sure that the micro SD card slot is facing downward.
Operations on the EZVIZ App
The app interface may be different due to version update, and the interface of the app you installed on your phone shall prevail.
Live View
Launch the EZVIZ app, tap Live View, you can view and listen to a live feed,
take snapshots, record videos, and choose video definition as needed.
Settings
- Parameter Description
- Intelligent Detection You can select between different detection types for your device.
- Notification You can manage the device message and EZVIZ APP notification.
- Audio Settings You can set relevant audio parameters for your device.
- Image Settings You can set relevant image parameters for your device.
- Light Settings When disabled, the device indicator will be off.
- CloudPlay You can subscribe and manage the cloud storage.
- Record List You can see micro SD card capacity, used space and free space here, and also you can enable or disable cloud storage service here.
- Security Settings You can encrypt your videos with encryption password and customize the privacy area.
- Network Settings You can see the connection status.
- Device Information You can see the device information here.
- Share device You can share the device to your family members or guests.
- Restart Device Tap to restart the device.
- Delete Device Tap to delete the device from the Ezviz App.
**EZVIZ Connect
**
Use Amazon Alexa
These instructions will enable you to control your EZVIZ devices with Amazon
Alexa. If you run into any difficulties during the process, please refer to
Troubleshooting.
Before you start, make sure that:
- EZVIZ devices are connected to the EZVIZ app.
- In the EZVIZ app, turn off the “Image Encryption” in the Device Settings page.
- You have an Alexa-enabled device (i.e Echo Spot, Echo-Show, All-new Echo-Show, Fire TV (all generations), Fire TV stick (second generation only), or Fire TV Edition smart TVs).
- The Amazon Alexa app is already installed on your smart device, and you have created an account.
To Control EZVIZ devices with Amazon Alexa:
- Open the Alexa app and select “Skills and Games” from the menu.
- On the Skills and Games screen, search for “EZVIZ”, and you will find “EZVIZ” skills.
- Select your EZVIZ device’s skill, then tap ENABLE TO USE.
- Enter your EZVIZ username and password, and tap Sign in.
- Tap the Authorize button to authorize Alexa to access your EZVIZ account, so that Alexa can control your EZVIZ devices.
- You will see “EZVIZ has been successfully linked”, then tap DISCOVER DEVICES to allow Alexa to discover all your EZVIZ devices.
- Go back to Alexa app menu and select “Devices”, and under devices you will see all your EZVIZ devices.
Voice Command
Discover a new smart device via the “Smart Home” menu in the Alexa app or the
Alexa Voice Control function.
Once the device is found, you can control it with your voice. Speak simple
commands to Alexa.
Your device’s name for example: “show xxxx camera,” can be changed in the
EZVIZ app. Each time you change the name of the device, you will need to
discover the device again to update the name.
Troubleshooting
What should I do if Alexa fails to discover my device?
Check if there are any Internet connecting problems.
Try to restart the smart device and re-discover the device on Alexa.
Why the device’s status is “Offline” on Alexa?
Your device might have been disconnected from the network. Restart the smart
device and re-discover on Alexa.
Check if your router is connected to the Internet and try again.
For details about countries where Amazon Alexa is available, see Amazon
Alexa’s official website.
Use Google Assistant
With the Google Assistant, you can activate your EZVIZ device and watch live
by speaking Google Assistant voice commands.
The following devices and apps are required:
- A functional EZVIZ app.
- In the EZVIZ app, turn off the “Image Encryption” and turn on the “Audio” in the Device Settings page.
- A TV with functional Chromecast connecting to it.
- The Google Assistant app on your phone.
To get started, follow the steps below:
- Set up the EZVIZ device and make sure it works properly on the app.
- Download the Google Home app from the App Store or Google Play StoreTM and log into your Google account.
- On the Myhome screen, tap “+” on the upper-left corner, and select “Set up device” from the menu list to go to the Set up interface.
- Tap Works with Google, and search for “EZVIZ”, where you will find “EZVIZ” skills.
- Enter your EZVIZ username and password, and tap Sign in.
- Tap the Authorize button to authorize Google to access your EZVIZ account, so that Google can control your EZVIZ devices.
- Tap Return to app.
- Follow the above steps to complete the authorization. When synchronization is completed, EZVIZ service will be listed under your list of services. To see a list of compatible devices under your EZVIZ account, tap on the EZVIZ service icon.
- Now try some commands. Use the name of the camera that you created when you set up the system.
Users can manage devices as a single entity or in a group. Adding devices to a
room allows users to control a group of devices at the same time using one
command.
See the link for more information:
https://support.google.com/googlehome/answer/7029485?co=GENIE.
Platform%3DAndroid&hl=en
FAQ
Q: If the camera is offline on the App, will the video recording
continue?
A: If the camera is powered on but disconnected from the Internet, then local
recording will continue but cloud recording will stop. If the camera is
powered off, both video recordings will stop.
Q: Why the alarm is triggered when nobody in the image?
A: Configure a lower value for the detection sensitivity. Please notice that
vehicle and animals are also alarm triggering sources.
Q: How to use the micro SD card for local storage?
A:
- Make sure that there is a micro SD card inserted and the camera is added to your EZVIZ account. Open the EZVIZ app and enter the “Device Details” interface, if the “Initialize Storage Card” button appears, you need to initialize the micro SD card first.
- The micro SD card recording for the motion detection is enabled by default.
Q: The mobile phone cannot receive alarm prompts when the camera is
online.
A:
- Make sure that the EZVIZ app is running on your mobile phone and that the Motion Detection Notification is enabled.
- For Android system, make sure that the app is running in background; and for iOS, enable the message push function in “Settings > Notification”.
- If still no alarm prompts, press and hold the RESET button for about 4 seconds to restore the camera settings.
Q: Live view or playback failed.
A: Make sure that your network is well connected. Watching live videos needs a
good bandwidth. You can refresh the video, or change a network and try again.
For additional information about the device, please refer to www.ezviz.com/eu.
Initiatives on the Use of Video Products
Thank you for choosing EZVIZ products.
Technology affects every aspect of our life. As a high-tech company, we are
increasingly aware of the role technology plays in improving business
efficiency and quality of life, but at the same time, the potential harm of
its improper usage. For example, video products are capable of recording real,
complete and clear images. This provides a high value in retrospect and
preserving real-time facts. However, it may also result in the infringement of
a third party’s legitimate rights and interests if improper distribution, use
and/or processing of video data takes place. With the philosophy of
“Technology for the Good”, EZVIZ requests that every end user of video
technology and video products shall comply with all the applicable laws and
regulations, as well as ethical customs, aiming to jointly create a better
community. Please read the following initiatives carefully:
- Everyone has a reasonable expectation of privacy, and the installation of video products should not be in conflict with this reasonable expectation. Therefore, a warning notice shall be given in a reasonable and effective manner and clarify the monitoring range, when installing video products in public areas. For non-public areas, a third party’s rights and interests shall be evaluated when installing video products, including but not limited to, installing video products only after obtaining the consent of the stakeholders, and not installing highly-invisible video products.
- The purpose of video products is to record real activities within a specific time and space and under specific conditions. Therefore, every user shall first reasonably define his/her own rights in such specific scope, in order to avoid infringing on a third party’s portraits, privacy or other legitimate rights.
- During the use of video products, video image data derived from real scenes will continue to be generated, including a large amount of biological data (such as facial images), and the data could be further applied or reprocessed. Video products themselves could not distinguish good from bad regarding how to use the data based solely on the images captured by the video products. The result of data usage depends on the method and purpose of use of the data controllers. Therefore, data controllers shall not only comply with all the applicable laws and regulations and other normative requirements, but also respect international norms, social morality, good morals, common practices and other non-mandatory requirements, and respect individual privacy, portrait and other rights and interests.
- The rights, values and other demands of various stakeholders should always be considered when processing video data that is continuously generated by video products. In this regard, product security and data security are extremely crucial. Therefore, every end user and data controller, shall undertake all reasonable and necessary measures to ensure data security and avoid data leakage, improper disclosure and improper use, including but not limited to, setting up access control, selecting a suitable network environment (the Internet or Intranet) where video products are connected, establishing and constantly optimizing network security.
- Video products have made great contributions to the improvement of social security around the world, and we believe that these products will also play an active role in more aspects of social life. Any abuse of video products in violation of human rights or leading to criminal activities are contrary to the original intent of technological innovation and product development. Therefore, each user shall establish an evaluation and tracking mechanism of their product application to ensure that every product is used in a proper and reasonable manner and with good faith.