beko CM 10120 Washing Machine User Manual

: June 12, 2024
: Beko

Table of Contents

General safety instructions
Important instructions for environment
Intended use
Technical specifications
Troubleshooting
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Washing Machine
User Manual CM 10120

General safety instructions

This section includes security instructions which may help prevent the injuries and material damage risks.
All kinds of warranties shall be invalid if these instructions are not observed.

1.1 Life and property safety

CAUTION!

Never place the product on a carpet-covered floor. Otherwise, lack of airflow beneath the machine will cause electrical parts to overheat. This will cause problems with your product.
Unplug the product if it is not in use.
Always have the installation and repairing procedures carried out by the Authorised Service Agent.
The manufacturer shall not be held liable for damages that may arise from procedures carried out by unauthorised persons.
The water supply and draining hoses must be securely fastened and remain undamaged. Otherwise, there is the risk of water leakage.
While there is still water inside the product, never open the loading door or remove the filter.
Otherwise, risk of flooding and injury from hot water will occur.
Do not force open the locked loading door. The door will open immediately after the washing cycle has ended. If the door does not open, apply the solutions provided for “Loading door cannot be opened.” error in the Troubleshooting section. In case of forcing the loading door to open, the door and the lock mechanism may get damaged.
Use detergents, softeners and supplements suitable for automatic washing machines only.
Follow the instructions on the label of textile products and the detergent package.
The water supply pressure required to run the product is between 1 to 10 bars (0.1–1 MPa)
Do not use old or used water inlet hoses on the new product. It may cause stains on your laundry.

1.2 Hot surface safety
CAUTION!

The glass of the loading door gets too hot while washing at higher temperatures. Therefore, especially do not allow children touch the loading door glass while washing.

1.3 Children’s safety
CAUTION!

This product can be used by children at and above 8 years old and by persons whose physical, sensory or mental capabilities were not fully developed or who lack experience and knowledge provided that they are supervised or trained on the safe usage of the product and the risks it brings out. Children should not play with the product. Cleaning and maintenance works should not be performed by children unless they are supervised by someone. Children under the age of 3 should be kept away unless continuously supervised.
Packaging materials are dangerous for the children.
Keep packaging materials in a safe place away from reach of the children.
Electrical products are dangerous for the children. Keep children away from the product when it is in use. Do not allow them to play with the product. Use child lock to prevent children from intervening with the product.

CAUTION!

Do not forget to close the loading door when leaving the room where the product is located.
Store all detergents and additives in a safe place away from the reach of the children by closing the cover of the detergent container or sealing the detergent package.

1.4 Electrical safety
DANGER

If the product has a failure, it should not be operated unless it is repaired by the Authorised Service Agent! There is the risk of electric shock!
This product is designed to resume operating in the event of powering on after a power interruption. If you wish to cancel the programme, see “Cancelling the programme” section.
Plug the product into a grounded outlet protected by a 16 A fuse. Do not neglect to have the grounding installation made by a qualified electrician. Our company shall not be liable for any damages that will arise when the product is used without grounding in accordance with the local regulations.

DANGER

Do not wash the product by spraying or pouring water onto it! There is the risk of electric shock!
Never touch the power cable plug with wet hands! Never unplug by pulling on the cable.
Always press on the plug with one hand and pull out the plug by grabbing with the other hand.
Product should be unplugged during installation, maintenance, cleaning and repair procedures.
If the power cable is damaged, it must be replaced by the manufacturer, authorised service or a similarly qualified person (preferably an electrician) or someone designated by the importer in order to avoid possible risks.

Important instructions for environment

2.1 Compliance with WEEE Directive
This product complies with EU WEEE Directive (2012/19/EU).
This product bears a classification symbol for waste electrical and electronic equipment (WEEE).
This product has been manufactured with high quality parts and materials which can be reused and are suitable for recycling. Do not dispose of the waste product with normal domestic and other wastes at the end of its service life.
Take it to the collection center for the recycling of electrical and electronic equipment. Please consult your local authorities to learn about these collection centers.
Compliance with RoHS Directive:
The product you have purchased complies with EU RoHS Directive (2011/65/EU). It does not contain harmful and prohibited materials specified in the Directive.

2.2 Package information
Packaging materials of the product are manufactured from recyclable materials in accordance with our National Environment
Regulations. Do not dispose of the packaging materials together with the domestic or other wastes. Take them to the packaging material collection points designated by the local authorities.

Intended use

This product has been designed for domestic use. It is not for commercial purposes or it should not be used out of its intended use.
The product must only be used for washing and rinsing of laundry that are marked accordingly.
The manufacturer waives any responsibility arisen from incorrect usage or transportation.
The service life of your product is 10 years.
During this period, original spare parts will be available to operate the appliance properly.
This appliance is intended to be used in household and similar applications such as:
– staff kitchen areas in shops, offices and other working environments;
– farm houses;
– by clients in hotels, motels and other residential type environments;
– bed and breakfast type environments;
– areas for communal use in blocks of flats or in launderettes.

Technical specifications

Supplier name or trademark	Beko
Model name	CM 10120

INFORMATION

beko CM 10120 Washing Machine - qr

The model information as stored in the product database can be reached by entering following website and searching for your model identifier (*) found on energy label.
https://eprel.ec.europa.eu/

Symbols Table

4.1 Installation

INFORMATION

Your washing machine automatically detects the amount of laundry placed inside when selecting a program.
While installing the product, before the first use, calibration should be done to ensure that the laundry amount is detected in the most accurate way.
To do this, select the Drum Cleaning program and cancel the spin function. Start the program without laundry.
Wait for the program to finish, which will take about 15 minutes.
The program name may vary depending on the model. For the appropriate program selection, review the program descriptions section.

4.1.1 Appropriate installation location

Place the product on a hard and level floor. Do not put it onto a carpet with high pile or other similar surfaces.
When the washing machine and dryer are placed on top of each other, their total weight –when loaded– amounts to 180 kg.
Place the product on a solid and flat floor that has sufficient load carrying capacity!
Do not place the product on the power cable.
Do not install the product in the environments where the temperature falls below 0 ºC.
Leaving a gap at the sides of the machine is suggested to reduce vibration and noise
On a graduated floor, do not place the product next to the edge or on a platform.
Do not place heat sources such as Hobs, Irons, Ovens, etc. on the washing machine and do not use them on the product.

4.1.2 Removing packaging reinforcement
Tilt the machine backwards to remove the packaging reinforcement.
Remove the packaging reinforcement by pulling the ribbon. Do not make this operation alone by yourself.

4.1.3 Removing the transportation locks

Loosen all bolts with an appropriate wrench until they turn freely.
Remove the transport safety bolts by turning them slightly.
Insert the plastic covers in the bag containing the user manual to the openings on the rear panel.

4.1.4 Connecting water supply
INFORMATION

It is necessary to have 10 – 80 liters of water flowing from the fully open tap in one minute to have your machine run smoothly. Attach a pressure reducing valve if water pressure is higher.

CAUTION!

Models with a single water inlet should not be connected to the hot water tap. In such a case the laundry will get damaged or the product will switch to protection mode and will not operate.

Tighten the nuts of the hose by hand.
Never use a tool when tightening the nuts.
When hose connection is completed, check whether there is leak problems at the connection points by opening the taps fully. If any leaks occur, turn off the tap remove the nut. Retighten the nut carefully after checking the seal. In order to prevent the water leaks and resultant damages, keep the taps closed when you do not use the product.

4.1.5 Connecting the drain hose to the drain

Attach the end of the drain hose directly to waste water drain, lavatory or bathtub.

CAUTION!

Your drain house will be flooded if the hose comes out of its housing during water discharge. Moreover, there is risk of scalding due to high washing temperatures!
In order to prevent such situations and make sure that the machine performs water intake and discharge processes without any problem, fix the drain hose securely.
Connect the drain hose to a minimum height of 40 cm and a maximum height of 100 cm.
In case the drain hose is elevated after laying it on the floor level or close to the ground (less than 40 cm above the ground), water discharge becomes more difficult and the laundry may come out excessively wet.
Therefore, follow the heights described in the figure.
To prevent the waste water to go back into the machine again and to ensure easy drainage, do not immerse the end of the hose into the waste water or do not insert it into the drain for more than 15 cm. If it is too long, cut it short.
The end of the hose should not be bent, it should not be stepped on and the hose must not be pinched between the drain and the machine.
If the length of the hose is too short, use it by adding an original extension hose. Length of the hose may not be longer than 3.2 m. To avoid water leak failures, the connection between the extension hose and the drain hose of the product must be fitted well with an appropriate clamp as not to come off and leak.

4.1.6 Adjusting the feet
CAUTION!

In order to ensure that the product operates more silently and vibrationfree, it must stand level and balanced on its feet. Balance the machine by adjusting the feet. Otherwise, the product may move from its place and cause crushing and vibration problems.
Do not use any tools to loosen the lock nuts. Otherwise, they will get damaged.
1 Loosen the lock nuts on the feet by hand.
2 Adjust the feet until the product stands in a stable and balanced way.
3. Tighten all lock nuts by hand again.

4.1.7 Electrical connection
Connect the product to a grounded outlet protected by a 16 A fuse. Our company shall not be liable for any damages that will arise when the product is used without grounding in accordance with the local regulations.

Connection must comply with national regulations.
The wiring for the electrical outlet circuit must be sufficient to meet the appliance requirements. Use of a Groud Fault Circuit Interrupter (GFCI) is recommended.
Power cable plug must be within easy reach after installation.
If the current value of the fuse or breaker in the house is less than 16 Amps, have a qualified electrician install a 16 Amp fuse.
The voltage specified in the “Technical specifications” section must be equal to your mains voltage.
Do not make connections via extension cables or multi-plugs.

CAUTION!

Damaged power cables must be replaced by the Authorised Service Agents.

4.1.8 Initial use
Before starting to use the product make sure that the preparations are made which are in line with the “Important Safety and Environment Instructions” and the instructions in the “Installation” section.
To prepare the product for washing laundry, perform first operation in Drum Cleaning programme. If this program is not available in your machine, apply the method which is described in the section 4.4.2.

INFORMATION

Use an anti-limescale suitable for the washing machines.
Some water might have remained in the product due to the quality control processes in the production.
It is not harmful for the product.

The detergent drawer is composed of three compartments:

(1) for prewash
(2) for main wash
(3) for softener
( ) in addition, there is a siphon piece in the softener compartment.

Using liquid detergents
If the product contains a liquid detergent cup:

Put the liquid detergent container into the compartment no “2”.
If the liquid detergent lost its fluidity, dilute it with water before putting it into the detergent container.

beko CM 10120 Washing Machine - container

If the product is equipped with a liquid detergent part: beko CM 10120
Washing Machine - part

When you want to use liquid detergent, pull the apparatus towards yourself. The part that falls down will serve as a barrier for the liquid detergent.
If required, clean the apparatus with water when it is in place or by removing it.
If you will use powder detergent, the apparatus must be secured at top position.

4.2.7 Tips for efficient washing

4.2.7 Tips for efficient washing

| | Clothes| |
---|---|---|---|---
Light Colours and| Colours| Black/Dark Colours| Dellcates/ Woollens/Silks
(Recommended temperature range based on soiling level: 40-90 oC)| (Recommended temperature range based on soiling level: cold-40 oC)| commended
(Re temperature range
based on soiling level: cold -40 oC)| to mperatureRecommended range
based on soiling level: cold -30 oC)
(7)
J
a) .c
r
5
Cl)| Heavily
Soiled (difficult stains such
as grass, coffee, fruits and blood.)| It may be necessary to pre- treat the stains or perform prewash. Powder and liquid detergents recommended for whites can be used at dosages recommended for heavily soiled clothes. It is
recommended to use powder detergents to clean clay and soil stains and the stains that are sensitive to bleaches.| Powder and liquid detergents recommended for colours can be used at dosages recommended for heavily soiled clothes. It is recommended to use
powder detergents to clean clay and soil stains and the stains that are sensitive to bleaches. Use detergents without bleach.| Liquid detergents suitable for
colours and dark colours can be used at a
recommended for heavily soiled
• clothes.| Prefer liquid detergents produced for delicate clothes. Woollen and silk clothes must be washed with special woollen detergents.
Normally
Soiled
(For example, stains caused by body on collars and cuffs)| Powder and liquid detergents recommended for whites can be used at dosages recommended for normally soiled clothes.| Powder and liquid detergents recommended for colours can be used at dosages recommended for normally soiled clothes. Detergents which do not contain bleach should be used.| Liqtable foruid detergents sui
colours and dark colours can be used at dosages recommended for normally soiled clothes.| Prefer liquid detergents produced for delicate clothes. Woollen and silk clothes must be washed with special woollen detergents.
| Lightly
Soiled
(No visible stains exist.)| Powder and liquid detergents recommended for whites can be used at dosages recommended for lightly soiled clothes.| Powder and liquid detergents recommended for colours can be used at dosages recommended for lightly soiled clothes. Detergents which do not contain bleach should be used.| Liqd
suitable fodetergentsr
colours and dark colours can be used at dosages recommended for lightly soiled clothes.| Prefer liquid detergents produced for delicate clothes. Woollen and silk clothes must be washed with special woollen detergents.

4.3 Operating the product
4.3.1 Control panel beko CM 10120 Washing Machine -
Control

Programme Selection Knob (Uppermost
position On / Off)
2 – Display
3 – End Time Adjustment Button
4 – Programme Follow-up Indicator
5 – Start/Pause Button
6 – Auxiliary Function Button 3
7 – Auxiliary Function Button 2
8 – Auxiliary Function Button 1
9 – Spin Speed Adjustment Button
10 – Temperature Adjustment Button

4.3.2 Preparing the machine

Make sure that the hoses are connected tightly.
Plug in your machine.
Turn the tap on completely.
Place the laundry in the machine.
Add detergent and fabric softener.

4.3.3 Programme selection and tips for efficient washing

Select the programme suitable for the type, quantity and soiling degree of the laundry in accordance with the “Programme and consumption table” and the temperature table below.
Use the Programme Selection knob to select the desired programme.

4.3.4 Programme and consumption table

beko CM 10120 Washing Machine - consumption table

• : Selectable

: Automatically selected, cannot be cancelled.
***: Eco 40-60 with 40 °C temperature selection is the test programme in accordance with
EN 60456:2016/A11:2020 and energy label with Commission Delegated Regulation (EU) 2019/2014
– : See the programme description for maximum load.

Opening the loading door in case of power failure:
INFORMATION

In case of a power failure, you can use the loading door emergency handle under the pump filter lid to manually open the loading door.

WARNING!

Before opening the loading door, make sure that there is no water in the machine to avoid flooding.
Water may be hot and could cause scalding.
Turn off and unplug the appliance.
Open the pump filter lid.
Remove the loading door emergency handle behind the filter cover with a tool.
Open the loading door by pulling the loading door emergency handle downwards.
Try to pull the handle downwards again if the loading door is not opened.
Bring the loading door emergency handle to its original position after opening the loading door.

4.3.15 Changing the selections after programme has started
Switching the machine to pause mode Press the Start/Pause to switch the machine to pause mode while a programme is running.
The light of the current programme will flash on the Programme Follow-up indicator, indicating that the machine has switched to pause mode.
Also, when the loading door is ready to be opened, the Loading Door light will turn off in addition to the programme step light.

4.4 Maintenance and cleaning
Service life of product extends and frequently experienced problems will be reduced if it is cleaned at regular intervals.

4.4.1 Cleaning the detergent drawer
Clean the detergent drawer at regular intervals (every 4-5 washing cycles) as shown below in order to prevent accumulation of powder detergent in time.

Press the dotted point on the siphon in the softener compartment and pull towards you until the compartment is removed from the machine.
Lift the rear part of the siphon to remove it as illustrated. If more than normal amount of water and softener mixture starts to gather in the softener compartment, the siphon must be cleaned.
Wash the detergent drawer and the siphon with plenty of lukewarm water in a washbasin. In order to prevent the residues to contact your skin, clean it with an appropriate brush by wearing a pair of gloves.
Insert the drawer back into its place after cleaning and make sure that it is seated well.

4.4.2 Cleaning the loading door and the drum
For products with drum cleaning programme, please see Operating the product – Programmes.

INFORMATION

Repeat Drum Cleaning process in every 2 months.
Use an detergent / anti-limescale suitable for the washing machines.

After every washing make sure that no foreign substance is left in the drum.
If the holes on the bellow shown in the figure is blocked, open the holes using a toothpick.

INFORMATION

Foreign metal substances will cause rust stains in the drum. Clean the stains on the drum surface by using cleaning agents for stainless steel.

Cleaning the water intake filters
There is a filter at the end of each water intake valve at the rear of the machine and also at the end of each water intake hose where they are connected to the tap. These filters prevent foreign substances and dirt in the water to enter the washing machine. Filters should be cleaned as they do get dirty. beko CM 10120 Washing Machine - Cleaning

Close the taps.
Remove the nuts of the water intake hoses to access the filters on the water intake valves. Clean them with an appropriate brush. If the filters are too dirty, remove them from their places with a pliers and clean in this way.
Take out the filters on the flat ends of the water intake hoses together with the gaskets and clean thoroughly under running water.
Replace the seals and filters carefully and tighten their nuts by hand ensuring there are no leaks.

4.4.5 Draining remaining water and cleaning the pump filter
The filter system in your machine prevents solid items such as buttons, coins and fabric fibres clogging the pump impeller during discharge of washing water. Thus, the water will be discharged without any problem and the service life of the pump will extend.
If the machine fails to drain water, the pump filter is clogged. Filter must be cleaned whenever it is clogged or in every 3 months. Water must be drained off first to clean the pump filter.
In addition, prior to transporting the machine (e.g., when moving to another house) and in case of freezing of the water, water may have to be drained completely.

CAUTION!

Foreign substances left in the pump filter may damage your machine or may cause noise problem.
If the product is not being used, shut the tap shut, remove mains pipe and drain the water inside the machine against any likely freezing.
After each use, turn off the water tap to which the mains hose is connected.

In order to clean the dirty filter and discharge the water:

Unplug the machine to cut off the supply power.

CAUTION!

Temperature of the water inside the machine may rise up to 90 ºC. To avoid the burning risk, clean the filter after the water inside the machine is cooled down.

Open the filter cover. beko CM 10120 Washing Machine -
cover

The product does not have an emergency water drain hose, in order to drain the water: beko CM 10120 Washing Machine - drain

a. In order to collect the water to flow out of the filter, place a large vessel in front of the filter.
b. Turn and loosen the pump filter until water starts to flow (counterclockwise). Fill the flowing water into the container you have placed in front of the filter. Always keep a piece of cloth handy to absorb any spilled water.
c When the water inside the machine is finished, take out the filter completely by turning it.
Clean any residues inside the filter as well as fibres, if any, around the pump impeller region.
Replace the filter.
If the filter cap is composed of two pieces, close the filter cap by pressing on the tab.
If it is one piece, seat the tabs in the lower part into their places first, and then press the upper part to close.

Troubleshooting

Programmes do not start after the loading door is closed.

Start / Pause / Cancel button is not pressed. >>>Press Start / Pause / Cancel button.
It may be difficult to close the loading door in case of excessive loading. >>>Reduce the amount of laundry and make sure that the loading door is closed properly.

Programme cannot be started or selected.

The product has switched to self protection mode due to a supply problem (line voltage, water pressure, etc.). >>>
To cancel the programme, turn the Programme Selection knob to select another programme. Previous programme will be cancelled (see. “Cancellation of programme”).

Water inside the product.

Some water has remained in the product due to the quality control processes in the production. >>>This is not a failure; water is not harmful to the product.

The product does not take water in.

Tap is turned off. >>>Turn on the taps.
Water inlet hose is bent. >>>Flatten the hose.
Water inlet filter is clogged. >>>Clean the filter.
Loading door is not closed. >>>Close the door.

The product does not drain water.

Water drain hose is clogged or twisted. >>>Clean or flatten the hose.
Pump filter is clogged. >>> Clean the pump filter.

Product vibrates or makes noise.

Product is standing unbalanced. >>>Stable the product by adjusting the feet.
A hard substance has entered into the pump filter.

Clean the pump filter.
Transportation safety bolts are not removed. >>>Remove the transportation safety bolts.
Laundry quantity in the product is too little. >>>Add more laundry to the product.
Excessive laundry is loaded in the product. >>>Take out some of the laundry from the product or distribute the load by hand to balance it homogeneously in the product.
Product is leaning on a rigid item. >>>Make sure that the product is not leaning on anything.

There is water leaking from the bottom of the product.

Water drain hose is clogged or twisted. >>>Clean or flatten the hose.
Pump filter is clogged. >>>Clean the pump filter.

Product stopped shortly after the programme started.

Machine has stopped temporarily due to low voltage.

Product will resume running when the voltage restores to the normal level.

Product directly drains the water it takes in.

Draining hose is not at adequate height. >>>Connect the water draining hose as described in the user manual.

No water can be seen in the product during washing.

Water is inside the invisible part of the product. >>>This is not a failure. Loading door cannot be opened.
Loading door lock is activated because of the water level in the product. >>>Drain the water by running the Pump or Spin programme.
Product is heating up the water or it is at the spinning cycle. >>> Wait until the programme completes.
Loading door may be stuck because of the pressure it is subjected to. >>>Grab the handle and push and pull the loading door to release and open it.
If there is no power, loading door of the product will not open. >>>To open the loading door, open the pump filter cap and pull down the emergency handle positioned at the rear side of the said cap. See Loading door lock”

*Washing takes longer than specified in the user manual.()**

Water pressure is low. >>>Product waits until taking in adequate amount of water to prevent poor washing quality due to the decreased amount of water. Therefore, the washing time extends.
Voltage is low. >>>Washing time is prolonged to avoid poor washing results when the supply voltage is low.
Input temperature of water is low. >>>Required time to heat up the water extends in cold seasons. Also, washing time can be lengthened to avoid poor washing results.
Number of rinses and/or amount of rinse water have increased. >>>Product increases the amount of rinse water when good rinsing is needed and adds an extra rinsing step if necessary.
Excessive foam has occurred and automatic foam absorption system has been activated due to too much detergent usage. >>> Use recommended amount of detergent.

*Laundry remains wet at the end of the programme. ()**

Excessive foam has occurred and automatic foam absorption system has been activated due to too much detergent usage. >>>Use recommended amount of detergent.

(*) The product does not switch to spinning step when the laundry is not evenly distributed in the drum to prevent any damage to the product and to its surrounding environment. Laundry should be rearranged and re-spun.
(**) Regular drum cleaning is not applied. Clean the drum regularly. See 4.4.2

WARNING

If you cannot eliminate the problem although you follow the instructions in this section, consult your dealer or the Authorised Service Agent. Never try to repair a nonfunctional product yourself.