Digital Alert Systems DASDEC-II or One-Net SE V4.7 Software Instructions
- June 12, 2024
- Digital Alert Systems
Table of Contents
Field Service Bulletin
DASDEC-II / One-Net SE
V4.7 → V5.1 Installation Advisory
Introduction
Customers currently running Version V4.7 software may experience an issue when upgrading to V5.1, where the monitoring receivers are shut down due to a lack of proper licensing. This advisory discusses when this might arise, how to check for it, and, if necessary, how to take corrective action.
Background
The DASDEC-II and One-Net SE series, the internal monitoring radios were permanently fixed in hardware. For example, with the model DASTVR, the “R” suffix indicates the presence of the three monitoring radios. Similarly, a One-Net model R189SE-3EN uses the “3” in the same fashion. The introduction of the DASDEC-III series combined with Version 5.x software introduced license keys for two and three radio modules, and the license key must be present to represent the installed hardware.
IMPORTANT NOTE: This information below does not apply to models supplied without internal monitoring receivers e.g. DASLC, DASLC+, DASLPFM, DASLPTV, DASRAD, DASTV, R189SE-0EN, R189-0DEC. If you have any questions regarding a specific model, please send a message to [email protected] with the serial number of the device.
Version 5.1 Post-Installation Verification
After the V5.1 installation, verifying that the radio license key is installed and activated is crucial! Using the following steps will ensure the key is installed and activated.
1. Log in to the DASDEC or One-Net
2. Go to Setup > Main > Main/License > Basic Licenses
3. Check the field labeled either Two Radios or Three Radios to
confirm a valid license key is installed. See the example screen below.
- If there is no license key, the internal monitoring receivers are disabled! (Refer to step 4)
4. If the unit has the radios installed, but no license key in the field,
please contact support via email @
[email protected] or by
telephone +1.585.765.1155 for further assistance.
BE SURE TO INCLUDE THE SERIAL NUMBER!
Digital Alert Systems
100 Housel Ave. | Lyndonville | NY | 14098
585-765-1155 | fax
585-765-9330
www.digitalalertsystems.com
Revision: 1.0 Publication: FSBDAS-169
Copyright © 2023 Digital Alert Systems, Inc. Information herein is considered accurate at the time of publication. We constantly strive to improve our products and services therefore some specifications are subject to change without notice. DASDEC and One-Net are trademarks of Digital Alert Systems.