Software s dstny Software User Guide
- June 4, 2024
- Software s
Table of Contents
Software s dstny Software
CREATE YOUR DREAM REPORT IN A SIMPLE WAY
Reports allow you to analyze and follow up the company’s communication
patterns in a simple and powerful interface.
LOG IN
Log in and manage Reports at the following web address: https://reports.dstny.se.
The first time you use a new login in Reports, you will need to verify your account and create a personal password. Please contact Dstny’s support to receive a start-up email where you verify the email account and select the password you want.
You can reach Dstny’s support by e-mail or telephone:
- support@dstny.se
- 010 – 410 50 00
CREATE YOUR REPORT
Click on Advanced report to create your own report.
Report Content
Choose the parameters you want to see based on which figures are important for
your company. Then click Report content (H), select the units to be included
in the report, and select Process.
- A – Date range for the report.
- B – Include / exclude weekdays. (If you only want to measure on working days, deselect Saturday and Sunday to exclude these in the report).
- C – Select Special if you only want to see specific dates.
- D – Define which hours of the day you want to measure.
- E – Select whether you want to see calls, for example per hour, per day or over the entire period (can be changed afterward).
- F – Select the type of category you want to see statistics on. For example Users or Response Groups.
- G – Select how to group the report.
- H – Report content shows which objects are in the selected category. For example, if the category Users is selected, all users are displayed in the exchange.
- I – Click Process to create the report.
Specifications
After you click on Process, a report will appear. To see the call
specification for the report, select the Specifications tab and click
Call.
SAVE YOUR REPORT
To save or send your created report, click the Export tab.
- A – Click Save as File to have the report locally on your computer.
- B – Select Send as e-mail to send the report to yourself or a colleague.
- C – In this field, choose which e-mail address should receive the report.
- D – Define which format you want the file in.
- E – Select whether you want to see calls, for example per hour, per day or over the entire period.
SAVE/CREATE A RECURRING REPORT
Click the Save Report tab to create recurring reports. Make your selections,
then click Save.
- A – Click Save Report to create a recurring report.
- B – Here you select when the report is to be sent.
- C – Select from which period the report is to be retrieved.
- D – This value determines how the report should group the results for selected measurement objects.
- E – This value determines which types of time periods the lines in the report should describe.
- F – At least one of these choices must be selected in order to create the recurring report.
You can find your saved reports under the Saved Reports tab. Here you can sort
by name or mailing. Here you can also edit previously saved
reports.
References
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>