HIGH PERFORMANCE FILTRATION HPF-2 Whole House Filtration System with SS Enclosure User Manual

HIGH PERFORMANCE FILTRATION HPF-2 Whole House Filtration System with SS Enclosure

Technical Overview

Important Notes

For correct operation of this appliance, it is essential to observe the manufacturer’s instructions.

Installation must be carried out by a qualified plumber or authorised technician to comply with Australian Plumbing Codes. This filter system is certified to WaterMark Standards AS/NZS 3497 Under the Certificate number 23247. WaterMark certification is the level of certification required by law for a licensed plumber in Australia to install a water filter system.

Before You Purchase/Open

The system requires specific working conditions to be met before installation, some general guidelines* are listed below. If these conditions are not met, the system may not be suitable for the application and may not function as specified

These systems are designed for use in home applications on Main Water or Tank Water. For applications where raw water supplies are used (E.g. Bore, Dam, Creek) please contact the manufacturer for technical assistance to determine if your application is suitable for these systems.

Before You Begin Installation

The Whole House Twin & Triple systems come pre-assembled on the bracket with center joiners installed. These units are batch tested to ensure there are no leaks. Due to transit, fittings and other components may be loosened or damaged – ensure the system is inspected for damages prior to employing a plumber for installation.

What is Standard Filtration

Standard Filtration generally refers to systems designed to remove dirt/sediment & chemicals (such as chlorine) from drinking water. These systems are NOT designed to remove Fluoride or other dissolved salts or minerals from water. These units are generally simple to install and run and have a lower cost to maintain. They help improve the taste of the water whilst removing common impurities

Installation with other Systems

It is common for these systems to be supplied with other additional filtration systems for different applications.
The most common of these would be an Ultraviolet Sanitation System. Below are some example scenarios. NOTE:
These are just guidelines and may be different depending on the requirements of the job. Check with the client or supplier as to which type of installation order is required for not standard installations.

UV Systems: Filtration should always be installed as a pre-treatment stage before the water runs through the UV system. This is to ensure the water is adequately filtered to give the UV system a higher transmission of UV into the water.

Calcite Filter: Calcite filters are usually installed on Rain Water Systems to counteract the pH of acidic rain water which usually causes green/blue staining in the water or on fixtures. The calcite filter is usually installed as stage 1 as it is a back washable media vessel, followed by the Big Blue System.

WaterSoftener: Water softeners are common on both mains water and also bore water installations. For bore water installations it is best to check with the supplier as to the installation position and any other requirements such as flow controllers and float switches. The most common bore water installation will go in order of Bore → Softener → Tank → Calcite Filter → Big Blue → UV → House

Aeration (Iron Removal): This method usually is a standalone filter without the use of a Big Blue but the same principle applies as with a water softener (above).

Installation Introduction

Site Preparation

The HPF-2 & 3 systems will need to be installed on the waterline between the water supply and your house. Ideally if you can find where the cold water enters the building or tees off to the HWS. Either way, you will need access to modify the pipe work to install the system in place.

Allow enough room to install a by pass for the filtration system. If something goes wrong with the system, or during maintenance you can still get a water supply to the house. Below is an example of a by pass installation.

The HPF-2 & 3 systems are weather resistant however where possible it is best for the longevity of the system to install the unit undercover, if possible, to shield it from direct sunlight and weather extremes such as rain, storms, and frost.

Stainless Steel Enclosure

The Stainless-Steel Enclosure & Frame of the HPF-2 & 3 systems feature a robust stainless-steel frame & thick heavy duty mounting plate for the filtration. The front cover is a sleek & stylish brushed chrome finish with premium laser etching rather than plastic stickers/labelling to blend in with a more modern and upmarket style home.

Toolless fixing screws are used to mount the front cover in place which can easily be removed by hand OR a flat head screwdriver.

Mounting

The system is constructed from Stainless Steel and has 2 keyhole mounts at the rear of the top plate for mounting the unit. Allow enough space on either side for the plumbing connections and ensure there is enough space in front of the unit to allow easy removal of the front cover and for maintenance. If mounting on an uneven surface, it is recommended to install a spacer behind the mounting holes, so the unit is sitting slightly off the wall to allow easier installation & removal of the cover.

Installing Connections

Whole House Systems(4.5” Dia) are supplied usually with 1” BSP ports (Female) for installation. As standard they are supplied in left to right configuration (flow direction) unless otherwise specified. It is important that a suitable fitting is used for the installation into the housing port.

DO NOT use any type of liquid thread sealant as this will cause the cap to split shortly after it cures – warranty will not cover this.

Thread tape is the only form of sealing material permitted for use on these housings. Alternatively, you can also use a suitable 1” BSP fitting with an O-ring for sealing.

Filter Protection

If there is no Pressure Limiting Device (PLV) installed on the main line incoming to the house to limit the water pressure to 500 kPa, you will need to install one prior to the filtration system to reduce the pressure in compliance with Australian Plumbing Codes & HPF Warranty. Failure to do so may cause excessive pressure & potentially damage the housings.

It is recommended that an anti-water hammer devise is installed on the house to dampen water hammer commonly caused by washing machines. It is best to install these devices at the point of hammer such as on the cold-water line at the washing machine or dishwasher.

Pressure Gauge Installation

Kit Contains: Opening Spanner, Pressure Gauges (If applicable), Gauge Port Bungs, Spare O-Ring Install with Gauge Plugs: The housings are supplied with a thin o-ring is a zip-lock bag. Install this o-ring into the gauge port then screw in the gauge plugs firmly without thread tape.

Install with Pressure Gauges: When installing pressure gauges, use the thin o-ring supplied in the zip-lock bag, the O-ring is to go in the port at the bottom – NOT around the thread of the gauge.
Firmly hand tighten the gauge without the use of thread tape – Do not overtighten the gauge.

NOTE: If there is no reading on the pressure gauge, it is likely that the gauge is too tight – causing the o-ring to obstruct the hole on the gauge.

If the o-rings do not provide an adequate seal, you are permitted to remove them and use 6 to 8 wraps of white plumber’s tape. Excess thread tape or thread glue/sealant will cause the port to split.

Cartridge Installation

Cartridges should be installed in order of: Pleated Before Polyspun, Polyspun Before Carbon, Highest Micron Before Lowest Micron.

As an example, a common filter set would be 20uM Pleated, 5uM Polyspun, 5uM Silver Carbon. You would install them in that order as per the above guideline.

Cartridges will need to have the outer plastic shrink wrapping removed before being installed. Maintain minimal contact with the surface of the carbon filter, handle by the end caps only to avoid contamination as carbon will absorb smells and oils from the skin. NOTE: Cartridges may be supplied inside the housings for transport, however they will be wrapped in their original wrapping (which needs to be removed) as per regulatory guidelines.

Gently lower the cartridge into the blue sump and locate the filter so the stem in the bottom of the sump inserts into the centre hole of the cartridge . Do not drop the filter in as this centre stem may break the plastic caps of the filters. Once the filter is located, screw the sump into the cap (in a vertical position). It can help to wobble the sump to help the filter locate into the guide lugs in the top of the cap.

The caps should screw up rather smoothly with little resistance, so it is usually suitable to firmly hand tighten the housings. If you encounter resistance before the housing is more than ¾ tightened, you may not have the cartridge aligned with the guide lugs; remove the sump and line it up correctly before tightening. An opening spanner is provided with these systems and is only required for installation if hand tightening is not easily achieved or if slight leaking occurs. It is important not to overtighten the housings as this can lead to excessive stress on the cap thread which may cause damage to the housing long term. The spanner can be used to help unscrew the housing when filter changes are required as the housings are usually more difficult to unscrew over time being installed.

System Start Up & Operation

Plumber Commissioning

When you are confident that the system is correctly installed, do the following steps to start up the system and commence the flushing procedure.

1. Open a tap downstream from the system to allow air to bleed from the plumbing – if this is not easily achievable disregard, just note that sputtering may occur more prevalently in the house until the air has vented from the lines.
2. Close off the bypass and open the system valves to allow water to flow through the system, depress the red button on top of the 1st housing until water comes out (to bleed the air), repeat for each housing inline.
3. The water coming out of the system will likely run cloudy or discoloured temporarily which is normal as this is the fines coming off the carbon filter.
4. Shut off the tap and allow the system to hold under static pressure and check for any leaks.
5. While the filter is new, there may be some slight taste issues with the water(such as a metallic or ‘chemical like’ taste. This is normal and is the reaction that activated carbon has with water when the filters are new. Flushing the filters will help reduce the time until the water is back to normal taste. The metallic taste is usually due to the high pH that is created due to this reaction, it is only temporary and is usually gone within 1 week from installation if not sooner.

Turning the System On/Off

This will depend on the style of bypass that is installed on the system. Refer to the above diagrams of a bypass in service and bypass position.

If the water to the house in not going to be used for over 48 hours it is recommended to turn the system into bypass mode to avoid static pressure build up in the system. For periods of time over 1 week, the above also applies, however we would suggest briefly flushing the system before use (allow the first few minutes to run down the drain) specifically for drinking water.

Maintenance

Replacement Parts

There are generally no parts (excluding consumables) on the system that will require periodic replacement at regular intervals. Below is a list of parts that may be applicable:

Replacement Cartridges

Cartridges have a varying life span but generally can be replaced under the following guidelines under normal working conditions; For clean water supplies(commonly found in Metro locations on the E & SE coast of Australia the filters should generally last up to 12 months. For harsher water conditions commonly found in rural areas or the North, West and South parts of Australia, filters may need to be changed every 6 months. NOTE: Usage will also be a factor for filter changes – if your pressure begins to slow down through the filters it can be an indication that the filters are blocking and may be due for a replacement. These guidelines are based on appropriately sized/quoted systems for the intended application. Systems purchased without recommendation by the supplier may not perform to the above expectations.

Testing Filters

Simple Free Chlorine testing can be done after the filters to determine if the filters are still removing chlorine adequately from your drinking water. These types of tests are generally inexpensive however for best results, lab tests are recommended. The filters we use for our Whole House Systems are generally high in volume capacity so you will usually either end up with a blocked filter (from sediment) or at the 12-month mark. You will not normally get to a point that the filter will no longer remove chlorine*.

Troubleshooting

1. Transit Damage

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1. The system will need to be dismantled to fix the leak. A plumber should be capable of fixing this; however, it is best to contact the supplier immediately.

Leaking from in/out Ports|

1. Insufficient Thread Tape
2. Crack/Split
3. Incorrect Fitting

|

1. Remove existing tape and apply slightly more tape – do not apply excessive amounts to avoid damage to port.
2. Check the port for a hairline crack or split – if there is one, the cap will need to be replaced, it is not reparable.
3. The caps are 1” BSP and will require preferable a 1” BSPT male fitting.

Pressure Gauges Not Showing A Reading|

1. Obstruction

|

1. If there is no reading on the pressure gauge, it is likely that the flat washer was not removed, or the gauge is too tight – causing the washer to obstruct the hole on the gauge. Loosen the gauge to correct this.

Leaking from Gauge Port|

1. Not tight enough
2. Missing O-Ring
3. Cracked port

|

1. There can be a fine line for these gauges to seal, if required, remove the seals and use thread tape as directed previously.
2. Install the washer into the port and try again
3. If there are any signs of damage to the port it may need replacing with a new cap.

No Water Flow|

1. Valve Position
2. Insufficient pressure
3. Damaged or Blocked Filter
4. Filter Wrapping

|

1. Check that the bypass and service valves are in the correct position. Ensure the mains is also turned on.
2. Check the incoming water pressure and ensure it meets the requirements of the selected filters. NOTE: some filters require higher pressure to operate (carbon filters).
3. Isolate each filter by process of elimination to determine which filter is not allowing water to pass. Check for damages. The filter may also need replacing due to being blocked by some form of contamination.
4. Ensure the filters are unwrapped before installation.

High pH Reading|

1. Carbon Filter
2. Insufficient Testing Equipment

|

1. If you have a GAC or Block filter (Carbon), this will naturally increase the pH of the water. pH is the measure of Hydrogen in the water and this hydrogen will vent off the water if you leave it to stand and the pH will then drop back down to the normal level.
2. pH testing equipment can range from a cheap test pen right up to lab grade equipment. Before coming to a conclusion on pH issues, it is best to ensure the equipment used to measure the pH of the filtered water is of high standards and suitable for reading pH levels in lower EC water (i.e. The guy at the pool shop is not going to cut it). We have access to high quality testing equipment and frequently test our units and conduct research. If you feel that there is an issue with your pH, please contact us.

Strange taste to the water (New System)|

1. Residue
2. pH Alteration
3. Contamination

|

1. The filters are dry packed, the carbons, alkaline filters will have ‘fines’ on them.
2.  As previously stated, Activated Coconut carbon will react with the water when new and will increase the pH. People who are not accustomed to higher pH water may notice a strange taste/sensation due to the large variance of pH. Flushing the system will help stabilize the pH from the system and also allowing the water to stand before drinking can also help allowing the water to ‘vent’ the pH
3. Bacterial contamination is highly unlikely, but not impossible. If there is a strong ‘foul smell’ or organic taste to the water, it is possible that there is some form of contamination. Contact us straight away so we can rectify (or diagnose) the problem if there is one present.

Cloudy Water|

1. Air in water

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1. Air is common whenever the system is opened. This will dissipate over time as the air flushes from the system/plumbing.

Slimy Feeling Water|

1. Activated Carbon Reaction

|

1. This is a common symptom with activated coconut carbon. It gives the feeling of ultra-softened water and can feel slimy and also cause soaps to have an increased lather making it harder to rinse off. This is only temporary and does not happen with every installation.

Warranty

General Warranty

Water Filter Systems¹ (Excluding consumables) Manufactured or Assembled² by High Performance Filtration (HPF) are covered under a 12-month Warranty Against Defects (Manufacturer’s Warranty). This warrants the water filter system to be free from defects in material and workmanship for a period of 12 months from date of sale. If applicable, HPF may cover the return freight in the form of a re-imbursement after the system has been inspected and confirmed it is a valid warranty claim.

HPF will not cover any labour charge incurred by the consumer for the replacement or repair of a product. The warranty is strictly parts only for the parts supplied by HPF. This warranty only applies to the original consumer of the product and is non-transferable. If you have purchased the system through a re-seller, please contact them to facilitate the warranty on your behalf. All replaced or exchanged parts become the property of HPF. HPF does not cover the workmanship of the plumber who originally installed the system. Responsibility for damages that occur during installation fall with the plumber.

Qualification for Warranty

As per Australian Plumbing Codes, all filter systems must be installed by a qualified plumber. The consumer is responsible for keeping record and proof of installation in the form of an invoice and/or receipt.
Filter systems must be maintained as per HPF recommendations³ including the use of replacement filters, fittings and components supplied by HPF. Failure to maintain the filtration systems using HPF supplied/approved products may void warranty.
The warranty only applies if the product was used and/or installed in accordance with the user guide and/or installation instructions. This warranty is given in lieu of all other express or implied warranties and manufacturer shall in no circumstance be held liable for damages consequential or otherwise or delays caused or faulty manufacturing except as excluded by law.

Warranties need to be approved by HPF to ensure the product was not incorrectly used, installed, or claimed.
False and incorrect claims will be pursued at HPF’s discretion including chargeable inspection and transit costs incurred.
HPF does not take responsibility for retaining customer records, it is the consumer’s responsibility to retain all invoices or proof of purchase from the original sale and ongoing maintenance records as proof of upkeep.

Exclusions

HPF Standard Warranty shall be void if the product sustains damage or failure resulting from any of the following:

• If the system was not installed in accordance with the manufacturers instruction manual.
• If your system(s) fails to be maintained in accordance with recommended servicing and as per the manufacturers operating instructions.
• Cross threading or damage to screws and/or threads
• Unauthorised or abnormal use or operation.
• Exposure to unsuitable environmental conditions*.

Warranty – Australia

This warranty is given by High Performance Filtration (Jacknel Pty Ltd ATF The J & N Family Trust). ABN 64 855 305 562 Located at 7/38 Jade Drive, Molendinar QLD 4214. Ph 07 5597 6142 & email [email protected]
This warranty is provided in addition to other rights and remedies you have under law. Our products come with guarantees which cannot be excluded under the Consumer Guarantees Act.

Extended Warranty

The HPF-2 & 3 system is eligible for a conditional extended 4-year warranty (commencing no later than 12 months from the sale date), to provide a total warranty period of 5 years. This extended warranty is subject to terms and conditions outlined below. This extended warranty covers the below parts of the system.

• 20” Blue Housings & Centre Joiner
• HPF-2 & 3 Stainless Steel Frame & Enclosure

Extended Warranty Qualification

Extended Warranty is valid only if the following conditions are met:

• The system was installed by a licenced plumber – proof of installation required in the form of an invoice for the works.
• The system was maintained in accordance with our recommendations in Maintenance.
  • Filter cartridges must be genuine HPF products purchased through a registered HPF supplier.
  • Proof of purchase for replacement parts also required

Pro-Rata & Consumable Warranty

Some components are considered consumables including the O-Rings & Cartridges. General Warranty does not apply to these consumables.
Due to a large range of factors, cartridges for the filter system are not covered under a warranty or pro—rata warranty. Rather they are regulated based on consumer law of the cartridge being advertised correctly and fit for purpose.

Definitions

1. WATER FILTER SYSTEMS ARE DEFINED AS SYSTEMS DESIGNED FOR DRINKING WATER UNDER OUR WATER FILTER SYSTEMS, REVERSE OSMOSIS SYSTEMS &ULTRAVIOLET SANITATION CATEGORIES – EXCLUDING CARTRIDGES AND SHOWER FILTERS.
2. OTHER PRODUCTS NOT MANUFACTURED OR ASSEMBLED BY HPF ARE COVERED UNDER THE APPLICABLE MANUFACTURER’S WARRANTY.
3. HPF SPECIFIES RECOMMENDED OR REQUIRED FILTER MAINTENANCE – SEE PRODUCT INFORMATION FOR FURTHER DETAILS. IF A MAINTENANCE SCHEDULE IS NOT SPECIFIED, FILTER MAINTENANCE IS REQUIRED AT LEAST ONCE PER 12-MONTH PERIOD.
   *UNSUITABLE ENVIRONMENTAL CONDITIONS INCLUDE BUT ARE NOT LIMITED TO; EXCESSIVE HOT OR COLD,WEATHER EXTREMES.

Documents / Resources

| HIGH PERFORMANCE FILTRATION HPF-2 Whole House Filtration System with SS Enclosure [pdf] User Manual
HPF-2 Whole House Filtration System with SS Enclosure, HPF-2, Whole House Filtration System with SS Enclosure, with SS Enclosure, HPF-3
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