bopmen Y71-M Wired Gaming Headphones User Guide

bopmen Y71-M Wired Gaming Headphones

Solution

1. Start by checking the audio jack. Connect your headphones to another device and check if headphones are working normally.

2. Check Sound Settings Laptop could detect your headphones while it is using another device for audio output. Follow these steps to select your headphone as the default sound output device:
   Press Windows key + I to access Settings, then head to System. From the left- hand menu, select Sound.
   Under Output, use the drop-down menu to select your headphones as the output device.

3. Windows 10 might not be able to detect your headphones because of an outdated or corrupt driver. Please update driver.

4. Turn Off Audio Enhancements
   Some sound cards don’t function properly if Windows sound enhancements are enabled. Here is how you turn Windows sound enhancements off:
   Right-click on the volume icon on the taskbar and then click Sound to open the Sound dialog.
   Select your headphones and click Properties.
   Open the Advanced tab and uncheck Enable audio enhancements. Click Apply > OK to save the changes.

Solution

Please confirm whether there are two audio jacks on the computer, one which has a mic on it and one which has headphones on it. If so, please connect to your laptop via another dual 3.5mm audio cables in the box.
Adaptation equipment

No sound from one side

1. Please confirm whether your music is unilateral
   Confirmation method:

2. If connected to a computer, find the sound settings and see if it is mono out.

3. Try to play different songs with an ordinary music application.

4. Try to play the same music with another headphone.

5. Please make sure that the audio cable is plugged in properly.

6. Clean the dust or impurity of the plug.

Muffled sound, noise or echo

Solution:

1. Make sure the audio cable is fine, and make sure that the is plugged in properly.
2. Clean the dust or impurity of the plug.

If there are any problems with your product which hasn’t been listed above, for example: Headphones can’t work properly, defective products, parts missing, etc. Please feel free to contact us at anytime. And if you have tried the solutions provided in this article, but still can not solve them, Please contact us via info@bopmen.com. We are committed to serving our customers and strive to provide the best experi-ence possible for you.

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