SAMSUNG UA43CU7000KXXS Crystal UHD 4K CU7000 Smart TV User Manual

SAMSUNG UA43CU7000KXXS Crystal UHD 4K CU7000 Smart

Thank you for purchasing this Samsung product. To receive more complete service, please register your product at www.samsung.com

• Model ……………..
  

• Serial No ……………..

The figures and illustrations in this User Manual are provided for reference only and may differ from the actual product appearance. The product design and specifications may change without notice.

Product Information

The user manual provides information on Samsung products. The manual contains details on the model and serial number and advises customers to register their product for complete service. The illustrations and figures are for reference only and may differ from the actual product appearance. Customers can contact Samsung Service Centre for any questions or comments. The contact details for Samsung’s service centers in various countries are provided in the manual.

Product Usage Instructions

• Step 1: Check the contents of the box to ensure that all items are included. If any items are missing, contact your dealer.
• Step 2: Handle the TV with care to avoid damaging the screen. Lift the TV at the edges to avoid direct pressure on the screen. Refer to the Unpacking and Installation Guide for more information on handling.
• Step 3: Use the One Connect cable holder to tidy up the cables while installing the wall mount.
• Step 4: Read the Safety Instructions before using the TV. Refer to the table in the manual for an explanation of symbols that may be on your Samsung product.
• Step 5: The TV comes with a User Manual and an embedded e-Manual. To access the e-Manual, go to Menu > Settings > Support > Open e-Manual on your TV. You can also download the manuals from Samsung’s website and view them on your PC or mobile device.

Before Reading This User Manual

• This TV comes with this User Manual and an embedded e-Manual ( > Menu > Settings > Support > Open e-Manual).
• On the website (www.samsung.com), you can download the manuals and see its contents on your PC or mobile device.

Warning:  Important Safety Instructions

Please read the Safety Instructions before using your TV. Refer to the table below for an explanation of symbols that may be on your Samsung product.

CAUTION

RISK OF ELECTRIC SHOCK. DO NOT OPEN.
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE THE COVER (OR BACK). THERE ARE NO USER-SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.
| This symbol indicates that high voltage is present inside. It is dangerous to make any kind of contact with any internal part of this product.
| This symbol indicates that this product has included important literature concerning operation and maintenance.
| Class II product: This symbol indicates that a safety connection to electrical earth (ground) is not required. If this symbol is not present on a product with a mains lead, the product MUST have a reliable connection to protective earth (ground).
| AC voltage: Rated voltage marked with this symbol is AC voltage.
| DC voltage: Rated voltage marked with this symbol is DC voltage.
| Caution. Consult instructions for use: This symbol instructs the user to consult the user manual for further safety related information.

What’s in the Box?

Make sure the following items are included with your TV. If any items are missing, contact your dealer.

• User Manual
• Warranty Card / Regulatory Guide (Not available in some locations)
• Samsung Smart Remote
• Remote Control & Batteries
• TV Power Cord
• Wall Mount Adapter x 2
• One Connect Box
• One Connect Box Power Cord
• One Connect Cable x 2
• One Connect cable holder (for wall mount)
• Web Camera / Lens Cover / Pogo Gender (QN95C Series only)

*: Some of the items specified above may not be included in the package, depending on the model or geographical area.

**: QN7C, QN8C, QN9**C, S95C Series

• The type of battery may vary depending on the model.
• The items’ colours and shapes may vary depending on the models.
• Cables not included can be purchased separately.
• Check for any accessories hidden behind or in the packing materials when opening the box.

Warning

• Screens can be damaged from direct pressure when handled incorrectly. We recommend lifting the TV at the edges, as shown.
• For more information about handling, refer to the Unpacking and Installation Guide came with this product.

Using the One Connect cable holder

• You can use the One Connect cable holder to tidy up the cables while installing the wall mount.

Power

• Do not overload wall outlets, extension cords, or adapters beyond their voltage and capacity. It may cause fire or electric shock.
• Refer to the power specifications section of the manual or the power supply label on the product for voltage and amperage information.
• Power-supply cords should be placed so that they are not likely to be walked on or pinched by items placed upon or against them. Pay particular attention to cords at the plug end, at wall outlets, and at the point where they exit from the appliance.
• Never insert anything metallic into the open parts of this apparatus. This may cause electric shock.
• To avoid electric shock, never touch the inside of this apparatus. Only a qualified technician should open this apparatus.
• Be sure to plug in the power cord until it is firmly seated. When unplugging the power cord from a wall outlet, always pull on the power cord’s plug. Never unplug it by pulling on the power cord. Do not touch the power cord with wet hands.
• If this apparatus does not operate normally – in particular, if there are any unusual sounds or smells coming from it – unplug it immediately and contact an authorised dealer or Samsung service centre.
• To protect this apparatus from a lightning storm, or to leave it unattended and unused for a long time, be sure to unplug it from the wall outlet and disconnect the antenna or cable system.
  • Accumulated dust can cause an electric shock, an electric leakage, or a fire by causing the power cord to generate sparks and heat or by causing the insulation to deteriorate.
• Use only a properly grounded plug and wall outlet.
  • An improper ground may cause electric shock or equipment damage. (Class l Equipment only.)
• To turn off this apparatus completely, disconnect it from the wall outlet. To ensure you can unplug this apparatus quickly if necessary, make sure that the wall outlet and power plug are readily accessible.

Installation

• Do not place this apparatus near or over a radiator or heat register, or where it is exposed to direct sunlight.
• Do not place vessels (vases etc.) containing water on this apparatus, as this can result in a fire or electric shock.
• Do not expose this apparatus to rain or moisture.
• Be sure to contact an authorised Samsung service centre for information if you intend to install your TV in a location with heavy dust, high or low temperatures, high humidity, chemical substances, or where it will operate 24 hours a day such as in an airport, a train station, etc. Failure to do so may lead to serious damage to your TV.
• Do not expose this apparatus to dripping or splashing.

Mounting the TV on a wall

Warning: If you mount this TV on a wall, follow the instructions exactly as set out by the manufacturer. If it is not correctly mounted, the TV may slide or fall and cause serious injury to a child or adult and serious damage to the TV.

• To order the Samsung wall mount kit, contact Samsung service centre.
• Samsung Electronics is not responsible for any damage to the product or injury to yourself or others if you choose to install the wall mount on your own.
• Samsung is not liable for product damage or personal injury when a non-VESA or non-specified wall mount is used or when the consumer fails to follow the product installation instructions.
• You can install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount to surfaces other than plaster board, contact your nearest dealer for additional information. If you install the TV on a ceiling or slanted wall, it may fall and result in severe personal injury.
• When installing a wall mount kit, we recommend you fasten all four VESA screws.
• If you want to install a wall mount kit that attaches to the wall using two top screws only, be sure to use a Samsung wall mount kit that supports this type of installation. (You may not be able to purchase this type of wall mount kit, depending on the geographical area.)
• Do not mount the TV at more than a 15 degree tilt.
• Standard dimensions for wall mount kits are shown in the table on the Unpacking and Installation Guide.
• Warning: Do not install your wall mount kit while your TV is turned on. This may result in personal injury from electric shock.
• Do not use screws that are longer than the standard dimension or do not comply with the VESA standard screw specifications. Screws that are too long may cause damage to the inside of the TV set.
• For wall mounts that do not comply with the VESA standard screw specifications, the length of the screws may differ depending on the wall mount specifications.
• Do not fasten the screws too firmly. This may damage the product or cause the product to fall, leading to personal injury. Samsung is not liable for these kinds of accidents.
• Always have two people mount the TV onto a wall.
  • For 82 inch or larger models, have four people mount the TV onto a wall.

Providing proper ventilation for your TV

When you install your TV and One Connect Box, maintain a distance of at least 10 cm between the TV and One Connect Box with other objects (walls, cabinet sides, etc.) to ensure proper ventilation. Failing to maintain proper ventilation may result in a fire or a problem with the product caused by an increase in its internal temperature.

*: One Connect Box Supported Model Only

• When you install your TV with a stand or a wall mount, we strongly recommend you use parts provided by Samsung Electronics only. Using parts provided by another manufacturer may cause difficulties with the product or result in injury caused by the product falling.

Safety Precaution

Caution: Pulling, pushing, or climbing on the TV may cause the TV to fall. In particular, ensure your children do not hang on or destabilize the TV. This action may cause the TV to tip over, causing serious injuries or death. Follow all safety precautions provided in the Safety Flyer included with your TV. For added stability and safety, you can purchase and install the anti-fall device, referring to “Preventing the TV from falling”.

WARNING: Never place a television set in an unstable location. The television set may fall, causing serious personal injury or death. Many injuries, particularly to children, can be avoided by taking simple precautions such as:

• Always use cabinets or stands or mounting methods recommended by Samsung.
• Always use furniture that can safely support the television set.
• Always ensure the television set is not overhanging the edge of the supporting furniture.
• Always educate children about the dangers of climbing on furniture to reach the television set or its controls.
• Always route cords and cables connected to your television so they cannot be tripped over, pulled or grabbed.
• Never place a television set in an unstable location.
• Never place the television set on tall furniture (for example, cupboards or bookcases) without anchoring both the furniture and the television set to a suitable support.
• Never place the television set on cloth or other materials that may be located between the television set and supporting furniture.
• Never place items that might tempt children to climb, such as toys and remote controls, on the top of the television or furniture on which the television is placed.
• If the existing television set is going to be retained and relocated, the same considerations as above should be applied.
• When you have to relocate or lift the TV for replacement or cleaning, be sure not to pull out the stand.

Preventing the TV from falling

1. Using the appropriate screws, firmly fasten a set of brackets to the wall. Confirm that the screws are firmly attached to the wall.
   • You may need additional material such as wall anchors depending on the type of wall.
2. Using the appropriately sized screws, firmly fasten a set of brackets to the TV.
   • For the screw specifications, refer to the standard screw part in the table on the Unpacking and Installation Guide.
3. Connect the brackets fixed to the TV and the brackets fixed to the wall with a durable, heavy-duty string, and then tie the string tightly.
   • Install the TV near the wall so that it does not fall backwards.
   • Connect the string so that the brackets fixed to the wall are at the same height as or lower than the brackets fixed to the TV.

Operation

• This apparatus uses batteries. In your community, there might be environmental regulations that require you to dispose of these batteries properly. Please contact your local authorities for disposal or recycling information.
• Store the accessories (remote control, batteries, or etc.) in a location safely out of the reach of children.
• Do not drop or strike the product. If the product is damaged, disconnect the power cord and contact a Samsung service centre.
• Do not dispose of remote control or batteries in a fire.
• Do not short-circuit, disassemble, or overheat the batteries.
• CAUTION: There is danger of an explosion if you replace the batteries used in the remote with the wrong type of battery. Replace only with the same or equivalent type.
• WARNING:  TO PREVENT THE SPREAD OF FIRE, KEEP CANDLES AND OTHER ITEMS WITH OPEN FLAMES AWAY FROM THIS PRODUCT AT ALL TIMES.

Caring for the TV

• To clean this apparatus, unplug the power cord from the wall outlet and wipe the product with a soft, dry cloth. Do not use any chemicals such as wax, benzene, alcohol, thinners, insecticide, aerial fresheners, lubricants, or detergents.
• These chemicals can damage the appearance of the TV or erase the printing on the product.
• The exterior and screen of the TV can get scratched during cleaning. Be sure to wipe the exterior and screen carefully using a soft cloth to prevent scratches.
• Do not spray water or any liquid directly onto the TV. Any liquid that goes into the product may cause a failure, fire, or electric shock.

Connecting

Connecting the TV to the One Connect Box

(One Connect Box Supported Model only)
For more information about how to connect via the One Connect Box, refer to Unpacking and Installation Guide.

• Do not use the One Connect Box in the upside-down or upright position.
• Take care not to subject the cable to any of the actions below. The One Connect Cable contains a power circuit.

Initial Setup

When you turn on your TV for the first time, it immediately starts the Initial Setup. Follow the instructions displayed on the screen and configure the TV’s basic settings to suit your viewing environment.

• You will need a Samsung Account to access our network-based smart services. If you choose not to log in, you will only get a connection to terrestrial TV (applicable to devices with tuners only) and external devices, e.g. via HDMI.

Using the TV Controller

You can turn on the TV with the TV Controller button at the bottom of the TV, and then use the Control menu. The Control menu appears when the TV Controller button is pressed while the TV is On.

• The position and shape of the buttons at the bottom of the TV may differ depending on the model.

• The screen may dim if the protective film on the SAMSUNG logo or the bottom of the TV is not detached. If protective film is attached, remove the film.

• A. Control menu

• B. TV Controller button / Remote control sensor / Microphone switch

• C. TV Controller button / Remote control sensor

• D. Microphone switch

How to turn on and off the Microphone

: On Off

You can turn on or off the microphone by using the switch at the bottom of the TV. If microphone is turned off, All voice and sound features using microphone are not available.

• This function is supported only in QN7C/QN8C/QN9*C/Q7C/Q8C/QN8C/QN9C/S9C Series.
• The position and shape of the microphone switch may differ depending on the model.
• During analysis using data from the microphone, the data is not saved.

Connecting the camera to the product (QN95C Series only)

• When you connect a camera, you can use video calls, home workouts, and other new features with the camera.

Troubleshooting and Maintenance

Troubleshooting

For more information, refer to “Troubleshooting” in the e-Manual. > Menu > Settings > Support > Open e-Manual > Troubleshooting If none of the troubleshooting tips apply, please visit “www.samsung.com” and click Support or contact the Samsung service centre.

• This panel is made up of sub pixels which require sophisticated technology to produce. There may be, however, a few bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.
• To keep your TV in optimum condition, upgrade to the latest software. Use the Update Now or Auto-update functions on the TV’s menu ( > Menu > Settings > Support > Software Update > Update Now or Auto update).

The TV won’t turn on

• Make sure that the power cord is securely plugged into the product and the wall outlet.
• Make sure that the wall outlet is working and the remote control sensor at the bottom of the TV is lit and glowing a solid red.
• Try pressing the TV Controller button at the bottom of the TV to make sure that the problem is not with the remote control. If the TV turns on, refer to “The remote control does not work”.

The remote control does not work

• Check if the remote control sensor at the bottom of the TV blinks when you press the button on the remote control.
  • CU7 Series (except for CU77** model): If it does not blink, replace the remote control’s batteries. Make sure that the batteries are installed with their poles (+/–) in the correct direction. Alkaline batteries are recommended for longer battery life.
  • Other models: When the remote’s battery is discharged, charge the battery using the USB charging port (C-type), or turn over the remote to expose the solar cell to light.
• Try pointing the remote directly at the TV from 1.5-1.8 m away.
• If your TV came with a Samsung Smart Remote (Bluetooth Remote), make sure to pair the remote to the TV. To pair a Samsung Smart Remote, press the and buttons together for 3 seconds.

Eco Sensor and screen brightness

Eco Sensor adjusts the brightness of the TV automatically. This feature measures the light in your room and optimises the brightness of the TV automatically to reduce power consumption. If you want to turn this off, go to

Menu > Settings > All Settings > General & Privacy > Power and Energy Saving Brightness Optimisation.

• The eco sensor is located at the bottom of the TV. Do not block the sensor with any object. This can decrease picture brightness.

Specifications and Other Information

Specifications

Display Resolution

• QN7C/QN8C/QN9**C Series: 7680 x 4320
• Other models: 3840 x 2160

Model Name

UA43CU7000 UA50CU7000 UA55CU7000 UA58CU7000 UA65CU7000 UA70CU7000 UA75CU7000 UA85CU7000 UA43CU7100 UA50CU7100 UA55CU7100 UA65CU7100 UA43CU8000 UA50CU8000 UA55CU8000 UA65CU8000 UA75CU8000 UA85CU8000 UA43CU8500 UA50CU8500 UA65CU8500 UA75CU8500 QA43Q60C QA50Q60C QA55Q60C QA65Q60C QA75Q60C QA85Q60C QA43Q63C QA50Q63C QA55Q63C QA65Q63C QA75Q63C QA43Q65C QA50Q65C QA55Q65C

QA65Q65C QA75Q65C QA85Q65C QA55Q70C QA65Q70C QA75Q70C QA85Q70C QA50Q80C QA55Q80C QA65Q80C QA75Q80C QA85Q80C QA98Q80C QA55QN85C QA65QN85C QA75QN85C QA85QN85C QA43QN90C QA50QN90C QA55QN90C QA65QN90C QA75QN90C QA85QN90C QA55QN95C QA65QN95C QA75QN95C QA85QN95C QA55S90C QA65S90C QA77S90C QA55S95C QA65S95C QA77S95C QA55QN700C QA65QN700C QA75QN700C QA65QN800C QA75QN800C QA85QN800C QA65QN900C QA75QN900C QA85QN900C QA98QN990C

( Saudi Arabia only: UA43CU7000U UA50CU7000U UA55CU7000U UA58CU7000U UA65CU7000U UA70CU7000U UA75CU7000U UA85CU7000U UA43CU8000U UA50CU8000U UA55CU8000U UA65CU8000U UA75CU8000U UA85CU8000U UA43CU8500U UA50CU8500U UA55CU8500U UA65CU8500U UA75CU8500U QA50Q60CAU QA55Q60CAU QA65Q60CAU QA75Q60CAU QA85Q60CAU QA55Q70CAU QA65Q70CAU QA75Q70CAU QA85Q70CAU QA55Q80CAU QA65Q80CAU QA75Q80CAU QA98Q80CAU QA55QN85CAU QA65QN85CAU QA75QN85CAU QA85QN85CAU

QA43QN90CAU QA50QN90CAU QA55QN90CAU QA65QN90CAU QA75QN90CAU QA85QN90CAU QA55S90CAU QA65S90CAU QA77S90CAU QA55S95CAU QA65S95CAU QA77S95CAU QA55QN700CU QA65QN700CU QA65QN800CU QA75QN800CU QA85QN800CU QA65QN900CU QA75QN900CU QA85QN900CU QA98QN990CU)

Sound (Output)

• CU7/CU8/Q6C/Q7C Series: 20 W
• S9C/Q8C Series: 40 W
• *QN8C/QN7C Series: 60 W
• *QN9C Series (43″):* 20 W, QN9C Series (50″): 40 W
• *QN9C Series (55″-85″):** 60 W
• S95C/QN95C/QN8C Series:** 70 W
• QN9C Series:** 90 W
• Operating Temperature
  • 50 °F to 104 °F (10 °C to 40 °C)
• Operating Humidity
  • 10 % to 80 %, non-condensing
• Storage Temperature
  • -4 °F to 113 °F (-20 °C to 45 °C)
• Storage Humidity
  • 5 % to 95 %, non-condensing

Notes

• This device is a Class B digital apparatus.
• For information about the power supply, and more information about power consumption, refer to the information on the label attached to the product.
  • On most models, the label is attached to the back of the TV. (On some models, the label is inside the cover terminal.)
  • On One Connect Box models, the label is attached to the bottom of the One Connect Box.
  • To connect a LAN cable, use a CAT 7 (*STP type) cable for the connection. (100/10 Mbps)
  • Shielded Twisted Pair
• The images and specifications of the Unpacking and Installation Guide may differ from the actual product.

Decreasing power consumption

• When you shut the TV off, it enters Standby mode. In Standby mode, it continues to draw a small amount of power.
• To decrease power consumption, unplug the power cord when you don’t intend to use the TV for a long time.

Licenses

• The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.

Recommendation – Jordan Only

• Hereby, Samsung Electronics, declares that this TV is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.
• The official Declaration of Conformity may be found at http://www.samsung.com, go to Support > Search Product Support and enter the model name.
• This equipment may only be used indoors.
• This equipment may be operated in Jordan.

Contact

SAMSUNG WORLD WIDE

If you have any questions or comments relating to Samsung products, please contact the Samsung service centre.

SAUDI ARABIA

| 8002474357 (08:00 ~ 20:00 HELP) From Inside Saudi Arabia

+966112614718 From outside Saudi Arabia (Call charges may be applied)

Digital services (24/7 HELP)

| www.samsung.com/sa_en/support (English) www.samsung.com/sa/support (Arabic)
PAKISTAN| 0800-Samsung (7267864)| www.samsung.com/pk/support
TUNISIA| 80 100 012| www.samsung.com/n_africa/support
U.A.E| 800-SAMSUNG (800 – 726 7864)|

www.samsung.com/ae/support (English) www.samsung.com/ae_ar/support (Arabic)

OMAN| 800-SAM CS (800-72627)
KUWAIT| 183-CALL (183-2255)
BAHRAIN| 8000-GSAM (8000-4726)
QATAR| 800-CALL (800-2255)
TÜRKİYE| 444 77 11| www.samsung.com/tr/support

JORDAN

| 0800-22273

06-577-7444

WhatsApp +962-79-777-7421

|

www.samsung.com/levant/support

LEBANON| 1598

WhatsApp +962-79-777-7421

IRAQ| 80010080

WhatsApp +962-79-777-7421

© 2023 Samsung Electronics Co., Ltd. All rights reserved.

References

• Samsung US | Mobile | TV | Home Electronics | Home Appliances | Samsung US
• Samsung US | Mobile | TV | Home Electronics | Home Appliances | Samsung US
• مساعدة ودعم المنتج | سامسونج الخليج
• Product Help & Support | Samsung Gulf
• Product Help & Support | Samsung Jordan
• Aide et support produit | Samsung Maroc
• Product Help & Support | Samsung Pakistan
• Product Help & Support | Samsung Saudi Arabia
• مساعدة ودعم المنتج | سامسونج السعودية
• Ürün Yardımı ve Destek | Samsung Türkiye

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