escapod Off Road Teardrop Trailers Instruction Manual

escapod Off Road Teardrop Trailers

Product Information

• The Customer Experience Representative at Escapod is responsible for handling daily communications with customers through email and phone. The main goal of this role is to create an unforgettable experience for customers, from pre-purchase inquiries to post-purchase support. The primary responsibilities include answering incoming questions, providing updates about the delivery timeline, and sending build photos as the customer trailers are being assembled.
• The ideal candidate for this position should have strong written and verbal communication skills, excellent people skills, and be highly organized. Technical skills required for this role include Microsoft Office (Excel, Word), G-Suite (Gmail, Google Drive, etc.), and experience with a CRM platform (Streak). Experience with WordPress and MailChimp is a plus.
• This is a full-time, on-site position working at the Escapod manufacturing headquarters and main office in Coalville, UT. The company values face-to-face interactions and collaborations, so occasional work-from-home requests may be granted at the discretion of management when deemed beneficial.

Product Usage Instructions

The Customer Experience Representative is responsible for creating an unforgettable experience for customers by providing excellent customer service. The primary tasks include:

• Answering incoming questions via phone and email
• Providing updates about the delivery timeline
• Sending build photos as customer trailers are being assembled

To be successful in this role, you should have strong communication skills, be empathetic to customer needs, and have excellent people skills. You should also be highly organized and have technical skills such as Microsoft Office (Excel, Word), G-Suite (Gmail, Google Drive, etc.), and experience with a CRM platform (Streak). Experience with WordPress and MailChimp is a plus.
This is a full-time, on-site position working at the Escapod manufacturing headquarters and main office in Coalville, UT. The company values face-to-face interactions and collaborations, so occasional work-from-home requests may be granted at the discretion of management when deemed beneficial.
If you are interested in this position, please visit the Escapod website to learn more about the company’s values and mission. Escapod is an Equal Opportunity Employer and considers all applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, or genetic information.

About Escapod

Escaped Trailers is one of the fastest-growing off-road camper manufacturers in the country. Based in Coalville, UT, our mission is to Build The Best Damn Camper Known To Man – a teardrop trailer that’s gentle on the eyes, rugged enough for the craziest adventures, and suitable for year-round fun. We not only want to stand out in a crowd, but we want to be able to escape them – to explore the open spaces around us in order to connect more deeply with each other and the great outdoors.

Job Overview

As a Customer Experience Representative at Escapod, you will be responsible for handling daily communications with our customers by email and over the phone. Your goal is to create an unforgettable experience for our customers, both prior to purchase and after they’ve driven their new trailer off the lot. Your primary responsibilities will be to answer incoming questions, provide updates about the delivery timeline, send build photos as customer trailers are being assembled.

Job Responsibilities

• Develop a thorough understanding of Escapod’s products & services
• Understand & meet the needs, motivations, and emotions of customers
• Serve as the primary point of contact for current and prospective customer correspondence via phone, email, and drop-in visits
• Respond to customer inquiries and resolve issues in a timely manner
• Facilitate official tours of our facility and answer questions about our trailers
• Update customers and build information using internal applications

Job Expectations

• Motivated to learn and invest in a career with us
• Strong written and verbal communication skills
• Articulate & enthusiastic communicator
• Empathetic to customer needs
• Excellent people skills
• Highly organized

Technical Skills

• Microsoft Offce (Excel, Word)
• G-Suite (Gmail, Google Drive, etc.)
• Experience with a CRM platform (Streak), a plus
• Experience with WordPress, and MailChimp, a plus

Education & Experience

• High School Graduate
• 1-2 Years of Experience

Working Environment

This is a full-time, on-site position, working at our manufacturing headquarters and main Office in Coalville, UT (35 miles away from Salt Lake City on I-80E). We are committed to helping build our local community, as well as growing the culture of Escapod, for which face-to-face interactions and collaborations are paramount. Occasional work-from-home requests may be granted at the discretion of management when deemed beneficial.

Included Benefits

• Medical, dental, and vision benefits
• 401(k) plan with employer matching up to 3%
• 2 weeks PTO
• 1 week of paid sick leave
• FMLA, unpaid personal time
• Vendor purchasing program and discounts
• Commuter benefits
• Use of Escapod’s rental fleet
• Seasonal company outings and gatherings

Values

Escapod Trailers’ is a close-knit community guided by its values of critical thinking, grit, a bias towards action, competitiveness, awareness, continuous improvement, integrity, and camaraderie. We encourage all applicants to visit our website and read about what drives us, and what kind of people will thrive at Escapod. Above all, we want those eager to help us grow, realizing our mission to “Build The Best Damn Camper Known To Man.”
Escapod is an Equal Opportunity Employer. We consider all applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability or genetic information.

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