STAYER 36V L20 Grass Cutter Brush Cutter L20 Instruction Manual

June 10, 2024
STAYER

STAYER 36V L20 Grass Cutter Brush Cutter L20

Declaration of Conformity

Declare under our responsibility that the product described under “Technical Data” is in accordance with the following standards or standardization documents: EN62841-1, EN 60335-1, EN 50636-2- 91, EN 60335-2-29, ISO 11806-1, EN55014-1, EN55014-2, EN61000-3-2, EN61000-3-3. according to 2014/35/UE, 2014/30/UE, 2011/65/UE, 2010/26/UE

TECHNICAL DATA

  GRASS CUTTER L20 BRUSH CUTTER 36VL20
  Li-ion Li-ion
Vdc 18 36
Ah 2.0 – 6.0 2.0 – 6.0
min 60 60
rpm 9000 0 – 7500
  Ø280 mm ø1.6 mm x 3m Ø350 mm ø2.0 mm x 3m
mm Ø250 x 2.5
Kg 2 4

K=3db

| LPA dB(A)| 76| 82
LWA dB(A)| <80| 96
| K=1.5 m/ s2| ah m/s2| <2.5| <2.5

EN 62841-1 K= 3dB (L , L ) K = 1,5 m/s² (a)

General Power Tool Safety Warnings

Work area safety

  • Keep work area clean and well lit. Cluttered or dark areas invite accidents.
  • Do not operate power tools in explosive atmospheres, such as in the presence of flammable liquids, gases or dust. Power tools create sparks which may ignite the dust or fumes.
  • Keep children and bystanders away while operating a power tool. Distractions can cause you to lose control.

Electrical safety

  • Power tool plugs must match the outlet. Never modify the plug in any way. Do not use any adapter plugs with earthed (grounded) power tools. Unmodified plugs and matching outlets will reduce risk of electric shock.
  • Avoid body contact with earthed or grounded surfaces, such as pipes, radiators, ranges and refrigerators. There is an increased risk of electric shock if your body is earthed or grounded.
  • Do not expose power tools to rain or wet conditions. Water entering a power tool will increase the risk of electric shock.
  • Do not abuse the cord. Never use the cord for carrying, pulling or unplugging the power tool. Keep cord away from heat, oil, sharp edges or moving parts. Damaged or entangled cords increase the risk of electric shock.
  • When operating a power tool outdoors, use an extension cord suitable for outdoor use. Use of a cord suitable for outdoor use reduces the risk of electric shock.
  • If operating a power tool in a damp location is unavoidable, use a residual current device (RCD) protected supply. Use of an RCD reduces the risk of electric shock.

Personal safety

  • Stay alert, watch what you are doing and use common sense when operating a power tool. Do not use a power tool while you are tired or under the influence of drugs, alcohol or medication. A moment of inattention while operating power tools may result in serious personal injury.
  • Use personal protective equipment. Always wear eye protection. Protective equipment such as dust mask, non-skid safety shoes, hard hat, or hearing protection used for appropriate conditions will reduce personal injuries.
  • Prevent unintentional starting. Ensure the switch is in the off-position before connecting to power source and/or battery pack, picking up or carrying the tool. Carrying power tools with your finger on the switch or energizing power tools that have the switch on invites accidents.
  • Remove any adjusting key or wrench before turning the power tool on. A wrench or a key left attached to a rotating part of the power tool may result in personal injury.
  • Do not overreach. Keep proper footing and balance at all times. This enables better control of the power tool in unexpected situations.
  • Dress properly. Do not wear loose clothing or jewellery. Keep your hair, clothing and gloves away from moving parts. Loose clothes, jewellery or long hair can be caught in moving parts.
  • If devices are provided for the connection of dust extraction and collection facilities, ensure these are connected and properly used. Use of dust collection can reduce disrelated hazards.

Power tool use and care

  • Do not force the power tool. Use the correct power tool for your application. The correct power tool will do the job better and safer at the rate for which it was designed.
  • Do not use the power tool if the switch does not turn it on and off. Any power tool that cannot be controlled with the switch is dangerous and must be repaired.
  • Disconnect the plug from the power source and/or the battery pack from the power tool before making any adjustments, changing accessories, or storing power tools. Such preventive safety measures reduce the risk of starting the power tool accidentally.
  • Store idle power tools out of the reach of children and do not allow persons unfamiliar with the power tool or these instructions to operate the power tool. Power tools are dangerous in the hands of untrained users.
  • Maintain power tools. Check for misalignment or binding of moving parts, breakage of parts and any other condition that may affect the power tool’s operation. If damaged, have the power tool repaired before use. Many accidents are caused by poorly maintained power tools.
  • Keep cutting tools sharp and clean. Properly maintained cutting tools with sharp cutting edges are less likely to bind and are easier to control.
  • Use the power tool, accessories and tool bits etc. in accordance with these instructions, taking into account the working conditions and the work to be performed. Use of the power tool for operations different from those intended could result in a hazardous situation.

This manual is consistent with the date of manufacture of your machine, you will find information on the technical data of the machine acquired manual check for updates of our machines on the website: www.grupostayer.com

APPLICATION

Depending on the assembled cutting tools, the bush cutter can be used to mow lawns or meadows, and to trim scrub, shrubs, bushes and very small trees.
WARNING! Read this manual and general safety instructions carefully before using the appliance, for your own safety. Your power tool should only be passed on together with these instructions.

OVERVIEW COMPONENTS (FIG A)

STAYER-36V-L20-Grass-Cutter-Brush-Cutter-L20-13

  1. Blade or cutting line
  2. Telescopic stand
  3. Protection carter
  4. Ignition switch
  5. Safety device
  6. Auxiliary handle
  7. Telescopic stand height adjustment
  8. Spool guard
  9. Head angle button
  10. Head angle fixing nut
  11. Battery (s)
  12. Inverted turn switch
  13. Harness anchor
  14. Harness
  15. Dual grip position adjustment
  16. Nylon spool holder

GENERAL SAFETY INSTRUCTIONS

Read all safety warnings and instructions.

Working area

  • Keep working area clean and well lit. Untidy and dark areas can lead to accidents.
  • Do not operate tools in potentially explosive surroundings, for example, in the presence of inflammable liquids, gases or dust. Tools create sparks which may ignite the dust or fumes.
  • Keep children and bystanders at a distance when operating a tool. Distractions can cause you to lose control of it.

Personal safety

  • Stay alert, watch what you are doing and use common sense when operating a tool. Do not use a tool when you are tired or under the influence of drugs, alcohol or medication. A moment of inattention when operating a tool may result in serious personal injury.
  • Use safety equipment. Always wear eye protection. Using safety equipment such as a dust mask, non-skid safety shoes, a hard hat, or hearing protection whenever it is needed will reduce the risk of personal injury.
  • Remove any adjusting keys or spanners before turning on the tool. A spanner or key left attached to a rotating part of the tool may result in personal injury.
  • Do not reach out too far. Keep your feet firmly on the ground at all times. This will enable you retain control over the tool in unexpected situations.
  • Dress properly. Do not wear loose clothing or jewellery. Keep your hair, clothing and gloves away from the tool. Loose clothes, jewellery or long hair can become entangled in the moving parts.
  • Inspect the entire machine for loose parts (nuts, bolts, screws, etc.) and any damage. Repair or replace as necessary before using the machine.
  • DO NOT USE any attachment with this power head other than the ones recommended by our company. Serious injury to the operator or bystanders could result as well as damage to the machine.
  • The blade guard and front handle guard is very important to the machine. It must be screwed up on the machine before the initial use. These guards must always be fixed when operating the machine. Check these guards before each use. If any damage (crack, break, etc.) on the guard, contact with your dealer for replacing it.
  • If use of non-conformant replacement guards, or remove or modify these guards could result in serious injury to the operator or bystanders.
  • Always use proper handles and shoulder strap when cutting.
  • Do not use the unit if it is damaged or poorly adjusted. Never remove the machine’s guard. Serious injury to the operator or bystanders could result as well as damage to the machine.
  • Inspect the area to be cut and remove all debris that could become entangled in the nylon cutting head. Also remove any objects that the unit may throw during cutting.
  • Never leave the machine unattended.
  • Do not use this unit for any job other than those for which it is intended as described in this manual.
  • Do not overreach. Keep proper footing and balance at all times. Do not run the unit while standing on a ladder or on any other unstable footing location. Appropriately use the harness provided when operating the machine. Keep hands and feet clear of the nylon cutting head or blade while unit is in use.
  • Do not use this type of machine for sweeping away debris.
  • Use nylon cutting head which is free of damage. If a stone or any other obstacle is hit, stop the engine and check the nylon cutting head. A broken or unbalanced nylon cutting head must never be used.
  • When ever approaching an operator of the machine, carefully call his attention and confirm that the operator stop the engine. Be careful not to startle or distract the operator which can cause an unsafe situation.
  • Never touch the nylon cutting head or blade when ever the engine is running. If it is necessary to replace the protector or cutting attachment, be sure to stop the engine and confirm that the cutting device has stopped running.
  • The engine should be turned off when the machine is moved between work areas.
  • Pay attention to loosening and overheating of parts. If there is any abnormality of the machine, stop operation immediately and check the machine carefully. If necessary, have the machine serviced by an authorized dealer. Never continue to operate a machine which may be malfunctioning.
  • In start-up or during operation of the engine, never touch hot parts such as the muffler, the high voltage wire or the spark plug.
  • After the engine has stopped, the muffler is still hot. Never place the machine in any places where there are flammable materials (dry grass, etc.), combustible gasses or combustible liquids.
  • Pay special attention to operation in the rain or just after the rain as the ground may be slippery.
  • If you slip or fall to the ground or into a hole, release the throttle lever immediately.

SPECIFIC SAFETY WARNINGS

  • BLADE CAN RECOIL VIOLENTLY FROM MATERIAL IT CANNOT CUT – Blade can cause you to lose arms or legs. Keep people and animals 30 feet (10 meters) away in all directions. If blade contacts foreign objects during operation, turn off engine and allow blade to come to a halt. Then check blade for damage. Always discard blade if it is warped or cracked.
  • BLADE CATAPULTS OBJECTS THROUGH AIR -You can be blinded or injured. Wear eye, face, and leg protection. Always clear work area of any foreign objects before using blade. Keep people and animals 10 metres away in all directions.
  • BLADE COASTS AFTER THROTTLE IS RELEASED -A coasting blade can injure you or bystanders. Before servicing the blade, always turn off engine, and be sure coasting blade has stopped.
  • DO NOT USE ANY OTHER CUTTING ATTACHMENT. Only use our replacement parts and accessories, which are designed specifically to enhance the performance and maximize the safe operation of our products. Failure to do so may cause poor performance and possible injury. Use only the stringhead supplied with this product. Do not use any other cutting attachment. Use of such attachments will void your factory warranty and may result in serious bodily injury.

BATTERIES USE AND CARE

Do not open the battery. Danger of short-circuiting. Protect the battery against heat, e. g., against continuous intense sunlight, fire, water, and moisture. Danger of explosion.
In case of damage and improper use of the battery, vapours may be emitted. Provide for fresh air and seek medical help in case of complaints. The vapours can irritate the respiratory system.
Use the battery only in conjunction with your STAYER power tool. This measure alone protects the battery against dangerous overload.
Use only original STAYER batteries with the voltage listed on the nameplate of your power tool. When using other batteries, e. g. imitations, reconditioned batteries or other brands, there is danger of injury as well as property damage through exploding batteries.
Do not continue to press the On/Off switch after the machine has been automatically switched off. The battery can be damaged.
The battery is equipped with a temperature control which allows charging only within a temperature range of between 0 °C and 45 °C. A long battery service life is achieved in this manner.
Observe the notes for disposal.
Use only the battery chargers listed on the accessories page. Only these battery chargers are matched to the lithium ion battery of your power tool.
The battery is supplied partially charged. To ensure full capacity of the battery, completely charge the battery in the battery charger before using your power tool for the first time.
The lithium-ion battery can be charged at any time without reducing its service life. Interrupting the charging procedure does not damage the battery.
The lithium-ion battery is protected against deep discharging. When the battery is empty, the machine is switched off by means of a protective circuit: The inserted tool no longer rotates.
Temperature Dependent Overload Protection
When using as intended for, the power tool cannot be subject to overload. When the load is too high or the allowable battery temperature range of 0–50 °C is exceeded, the speed is reduced. The power tool will not run at full speed until reaching the allowable battery temperature. position. Unintentional actuation of the On/Off switch can lead to injuries.
Open the keyless chuck 2 by turning in rotation direction , until the tool can be inserted. Insert the tool. Firmly tighten the collar of the keyless chuck 2 by hand in rotation direction . This automatically locks the drill chuck.
The locking is released again to remove the tool when the collar is turned in the opposite direction.

ASSEMBLY

Installation of the telescopic support (2).
The detachable bar allows easy transport. Assemble the bar by pressing it into connection 7 and tighten the knob firmly to fix the head at the desired height.

Protection carter (3)
Fit the guard (3) onto the tool head and screw it tightly
BRUSH CUTTER 36V L20 Carter
Depending on the accessory used, you must remove the outer ring of the protection casing (3). Leave it installed and screwed in if you are using the cutting disc, uninstall it by removing the screws if you are using a nylon spool, as the outer edge could interfere with the correct operation of the spool.

Installation of the BRUSH CUTTER 36V L20 double handle
Remove the adjustment knob (15) by unscrewing it completely
Remove the support bracket and install the double handle between both parts
Screw in the adjusting knob (15) again. Before tightening it completely, place the handle in the most suitable position for the work to be carried out

Installing the harness RUSH CUTTER 36V L20

  • Adjust the harness hanger in a comfortable position.
  • Buckle the harness at the hanger.

BRUSH CUTTER 36V L20 cutting disc

  • CAUTION: NEVER use unit if blade is warped or has teeth that are chipped or missing. Replace a damaged blade immediately.
  • CAUTION: Always wear heavy-duty work gloves when handling and installing a blade.

Fit the disc with the nut and washer in the order indicated in the image.
Rotate the disc assembly with the washer and nut until the holes line up, allowing the rod to fully seat into the holes. Use the hex wrench to tighten the locknut by turning counterclockwise while holding the head fixed with the rod.

Nylon spool BRUSH CUTTER 36V L20

Attach the spool and washer in the order indicated in the image.
Rotate the spool assembly with the washer until the holes line up, allowing the rod to fully seat into the holes. Tighten the spool by turning counterclockwise while holding the head fixed with the rod.

Changing the nylon spool
To reload the nylon spool, finger tighten the bracket housing (16) in both slots, this will allow you to remove the housing and the old spool.
Install the new spool allowing the ends of the nylon line to protrude through both slots in the bracket (16). Snap the spool and housing onto the bracket. Make sure the mechanism works properly

OPERATING INSTRUCTIONS

Harness BRUSH CUTTER 36V L20
Warning: always wear shoulder harness when operating unit with a blade. Attach harness to trimmer after starting unit and engine is running at idle. Turn engine off before disconnecting shoulder harness.

  • Adjust length of shoulder strap so springhead is parallel to the ground as it hangs from the strap.
  • A few practice swings without starting engine should be made to determine correct balance.

NOTE: Detach the shoulder harness from the unit before starting engine.

Trimming procedures
When properly equipped with a debris shield and springhead, your unit will trim unsightly weeds and tall grass in those hard-to-reach areas – along fences, walls, foundations and around trees. It can also be used for scalping to remove vegetation down to the ground for easier preparation of a garden or to clean out a particular area.
NOTE: Even if you are careful, trimming around foundations, brick or stone walls, curves, etc., will result in above-normal string wear. To renew the wire, press the lower spool knob against the ground with rotating trimmer.

Trimming / mowing (Fig. 5)
Swing trimmer with a sickle-like motion from side to side. Do not tilt the stringhead during the procedure. Test area to be trimmed for proper cutting height. Keep stringhead at same level for even depth of cut.

Closer trimming
Position trimmer straight ahead with a slight tilt so bottom of stringhead is above ground level and string contact occurs at proper cutting point. Always cut away from operator. Do not pull trimmer in towards operator.

Fence / foundation trimming
Approach trimming around chain link fences, picket fences, rock walls and foundations slowly to cut close without whipping string against the barrier. If the string comes in contact with rock, brick walls, or foundations, it will break or fray. If string hits fencing, it will snap off.

Trimming around trees
Trim around tree trunks slowly so string does not contact bark. Walk around the tree trimming from left to right. Approach grass or weeds with the tip of the string and tilt stringhead slightly forward

Scalping (Fig. 6)
WARNING: Use extreme caution when SCALPING. Keep a distance of 30 meters (100 feet) between operator, other people and animals during these operations.
Scalping refers to removal of all vegetation down to the ground. To do this, tilt the stringed to about a 30 degree angle to the right. By adjusting the handle you will have better control during this operation. Do not attempt this procedure if there is any chance that flying debris could injure the operator, other people, or cause damage to property.

Do not sweep with trimmer
Sweeping refers to tilting string head to sweep away debris from walkways, etc. Your trimmer is a powerful tool and small stones or other such debris may be hurled 50 feet (15 metres) or more, causing injury or damage to nearby property such as automobiles, homes and windows.

Cutting with blades
AVOID KICKOUT
Kickout refers to the reaction of a moving blade if it contacts a strong tree, brush or a solid object. The force that results violently pushes the blade away in an arc. Kickout may cause loss of control resulting in injury to the operator or bystanders. Do not use a blade near a chain link fence, metal stakes, landscape borders or building foundations. Do not cut with dull, cracked or damaged metal blade. Before cutting growth, inspect for obstructions such as boulders, metal stakes or strands of wire from broken fences. If an obstruction can not be removed, mark its location so that you can avoid it with the blade. Rocks and metal will dull or damage a blade. Wire can catch on the blade head and flap around or be thrown into the air.
Do not use a brush cutter for cutting trees.

Adjusting the front protector 8 (GRASS CUTTER L20)
The tool has a front guard (8) adjustable in 3 positions to prevent the nylon from damaging the environment while you work. To adjust simply pull or push the guard until it locks into one of the preset positions.

Head angle adjustment (GRASS CUTTER L20)
The tool has 2 controls to regulate the inclination and angle of the head. By pressing button 9 you can vary the head angle by 62.5º forward or backward.
Knob 10 allows you to tilt the head left or right when loosening. Once the desired angle has been selected, tighten the knob 10 again firmly.

Inverted twist (BRUSH CUTTER 36V L20)
Button 12 is used to reverse the direction of rotation of the tool for 2 seconds. This is to clean the nylon disc or spool of excess weeds and dirt. To carry out this function, activate button 12 at the same time as the power and safety button (4 and 5) with the machine stopped. The tool emits a warning beep and does the reverse turn to clean itself.
After cleaning release all buttons and allow the tool to come to a complete stop for at least 2 seconds

MAINTENANCE

Before any work on the machine (e. g., maintenance, tool change, etc.) as well as during transport and storage, set the rotational direction switch to the center position. Unintentional actuation of the On/Off switch can lead to injuries.
For safe and proper working, always keep the machine and ventilation slots clean.
When the battery is no longer operative, please refer to an authorized aftersales service agent for Stayer power tools.
If the machine should fail despite the care taken in manufacturing and testing procedures, repair should be carried out by an aftersales service centre for Stayer power tools.

TRANSPORT

The contained lithium-ion batteries are subject to the Dangerous Goods Legislation requirements. The user can transport the batteries by road without further requirements. When being transported by third parties (e.g.: air transport or forwarding agency), special requirements on packaging and labelling must be observed. For preparation of the item being shipped, consulting an expert for hazardous material is required.
Dispatch batteries only when the housing is undamaged. Tape or mask off open contacts and pack up the battery in such a manner that it cannot move around in the packaging. Please also observe possibly more detailed national regulations.

TECHNICAL DATA

  • = Li-ion battery.
  • = Voltage
  • = Battery capacity.
  • = Battery charging time.
  • = Free speed.
  • = Nylon roll / Dimensions.
  • = Cutting disc dimensions.
  • = Weight.
  • = Sound power level.
  • = Sound pressure level.
  • = Vibration.

NOISE

Noise emission values determined according to EN 62841-1.
Wear hearing protection.

WARRANTY

  • This product is warranted for a 12-month period effective from the date of purchase by the first user.

  • This warranty covers all material or production flaws excluding: batteries, chargers, defective parts subject to normal wear & tear such as bearings, brushes, cables, and plugs, or accessories such as drills, drill bits, saw blades, etc. ; damage or defects resulting from maltreatment, accidents or alterations; nor the cost of transportation.

  • Damage and/or defects resulting from inappropriate use also do not fall under the warranty provisions.

  • We also disclaim all liability for any bodily injury resulting from inappropriate use of the tool.

  • Repairs may only be carried out by an authorized customer service centre for STAYER.

  • Any transportation costs shall always be borne by the customer, unless agreed otherwise in writing.

  • At the same time, no claim can be made on the warranty if the damage of the device is the result of negligent maintenance or overload.

  • Definitely excluded from the warranty is damage resulting from fluid permeation, excessive dust penetration, intentional damage (on purpose or by gross carelessness), inappropriate usage (use for purposes for which the device is not suitable), incompetent usage (e.g. not following the instructions given in the manual), inexpert assembly, lightning strike, erroneus net voltage. This list is not exhaustive.

  • Acceptance of claims under warranty can never lead to the prolongation of the warranty period nor commencement of a new warranty period in case of a device replacement.

  • Devices or parts which are replaced under the warranty therefore remain the property of Varo NV.
    We reserve the right to reject a claim whenever the purchase cannot be verified or when it is clear that the product has not been properly maintained. (Clean ventilation slots, carbon brushes serviced regularly, etc.).

  • Your purchase receipt must be kept as proof of date of purchase.

  • Your appliance must be returned dismantled to your dealer in an acceptably clean state, (in its original blow-molded case if applicable to the unit), accompanied by proof of purchase.

REPAIR SERVICE

The technical service will provide you advice regarding questions you may have on the repair and maintenance of your product as well as on spare parts.
You may also obtain exploded views and information on spare parts on the internet under:info@grupostayer.com

DISPOSAL AND RECYCLING

The machine, accessories and packaging should be sorted for environmental- friendly recycling.

Only for EC countries:
Do not dispose of power tools into household waste!
According the European Guideline 2012/19/CE for Waste Electrical and Electronic Equipment and its implementation into national right, power tools that are no longer usable must be collected separately and disposed of in an environmentally correct manner.
Subject to change without notice.

Battery packs/batteries:
Li-Ion:
Please observe the instructions in section “Transport”. Do not dispose of battery packs/batteries into household waste, fire or water. Battery packs/batteries should be collected, recycled or disposed of in an environmental-friendly manner.

Only for EC countries:
Defective or dead out battery packs/batteries must be recycled according the guideline 2006/66/CE.

WARRANTY GENERAL CONDITIONS

In the STAYER IBERICA GROUP S.A. (from now on “STAYER”), strict control processes are conducted to comply with the security and quality required.
To understand the application area of this text, we differentiate the following users:

  • Users or consumers, as private individuals whose acts are not related to their main commercial, business activity or their main profession or trade. Legal persons and entities without legal personality which act with non-profit means in an unrelated commercial or corporate environment.
  • Professionals, whom obtain commercial, business or working profits by using any STAYER product.
    STAYER offers a guarantee for all of its power tools, garden tools and welding tools, subject to the following conditions:
  1. STAYER offers a 36 month guarantee against manufacturing defects or consistency issues, bearing in mind that any issue must be easily visible or provable, as the product will be tested at our labs to verify said issues. If the product has been subjected to industrial or professional use, said guarantee will cover exclusively 12 months since the first buyer acquired the product.
  2.  The following cases are exempt from the guarantee:
  3. Any kind of defect or malfunctioning caused by not applying the safety and maintenance instructions given in the User’s guide.
  4. Any damage caused by using other brand’s accessories, incompatible accessories with the tool model or faulty accessories.
  5. Any manipulation, modification or repair conducted by staff unrelated to STAYER or its associated Technical Support Services.
  6. Products with minimal deviations from the features that do not impact on the tool’s optimal performance and its value.
  7. Products which have been connected to a different voltage tension grid than the one stated on the tool’s features, causing an electrical failure.
  8. Products or components which have suffered wear due to the normal use of the tool, being said components consumables, accessories or components subject to wear that must be replaced by the owner.
  9. Products that show any kind of misuse or application which deviates from its original intended uses, listed in the Users guide.
  10. Products that show lack of correct maintenance from the owner. The owner is responsible for the tool’s maintenance in order to preserve its service life.
  11. Accessories and tool consumables, as their intended use has a limited service life that includes wear.
  12.  In order to claim the guarantee rights, the tool owner must first fill the repair order either digitally or physically, and process it with the tool’s vendor or the Authorized Technical Support Services before shipping the tool. A copy of the purchase receipt or invoice must be attached to the form where the purchase date can clearly be seen. Shipping costs are not included if the product is delivered to the vendor or the Technical Support Services without processing the repair form first.
  13. If the Authorized Technical Support or STAYER is unable to locate the defect or issue, STAYER will not assume the shipping costs, nor the costs derived from testing the tool to locate the issue.
  14. Guarantee transfer is completely forbidden, the guarantee does not cover second-hand products.
  15. During the guarantee application due to manufacturing defects or consistency issues, the product will remain under STAYER’s custody in its facilities or its Authorized Technical Support Services. During this period of time the tool’s owner is not entitled to receive a substitution tool in place of the product that is being repaired.
  16.  In order to correct the manufacturing defects or consistency issues contemplated in the guarantee terms, STAYER will only repair or substitute all the necessary components free of charge in order for the tool to perform according to the quality and safety standards. STAYER withholds the right to substitute the product for a similar one in cases where reparations would not be possible. You can find this information in other languages at: https://www.stayer.en/

Área Empresarial Andalucía – Sector 1 C/ Sierra de Cazorla, 7
28320 – Pinto (Madrid) SPAIN
Email: sales@grupostayer.com
Email: info@grupostayer.com
www.grupostayer.com

References

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