motorola G13 Smartphone Instructions

: June 10, 2024
: Motorola

Table of Contents

motorola G13 Smartphone
Product Information
Product Usage
Legal, safety, and regulatory
Warranty
NCC statements
Thailand licensed devices
FCC and IC compliance.
Warranty Card
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

motorola G13 Smartphone

Product Information

The product is a phone that contains a lithium ion battery approved by ANATEL and meets international guidelines for exposure to radio waves. The phone has a specific absorption rate (SAR) and
power density (PD) that are within the limits set by the ICNIRP guidelines. The package and paper products that come with the phone can be recycled, and it is important not to dispose of the battery
or phone in household waste or a fire. The phone is for indoor use only, and listening to music or voice through a headset or headphone at high volume levels may damage hearing.

Product Usage

To prevent possible hearing damage, it is recommended not to listen to music or voice through a headset or headphone at high volume levels for long periods of time. When disposing of the phone or battery, do not throw them in household waste or a fire. Instead, refer to the Disposal & Recycling section for more information on how to recycle them properly. The phone is designed for indoor use only, so it is not recommended to use it outdoors in extreme weather conditions. To find out if the phone supports NFC and turn it on/off, swipe up and tap Settings > NFC. If you experience skin irritation from prolonged contact with the phone or device component, avoid contact. When using applications that require location-based information such as driving directions, the phone will transmit location-based information to them, which may be shared with third parties providing services.

Legal, safety, and regulatory

Legal information. This guide provides important legal, safety, and regulatory information that you should read before using your product.
For the complete legal information, from the home screen swipe up and tap Settings > , then type Legal information, or visit www.motorola.com/device- legal.
Water repellent. Your phone is not waterproof. For more about your phone’s water-repellent design and care, see the user guide.
Regulatory information (e-label). To view regulatory information for this phone, from the home screen swipe up and tap Settings > , then type Regulatory, or visit www.motorola.com/device-legal.

Battery safety. Your phone uses a removable battery. Don’t use tools, sharp objects, or excessive force to insert or remove the battery. This may damage the battery and could cause burning and injury.
Battery safety. To prevent possible burning and injury, the battery in your phone should only be removed by a Motorola-approved service center or similar skilled personnel.
If your phone becomes unresponsive, press and hold the Power button until the screen goes dark and your phone restarts. Charge your phone using a compatible Motorola charger. Use of other chargersisnotrecommended.Don’tchargeyourphone in temperaturesbelow-20°C(-4°F)orabove45°C(113°F).For more, seethe “Legal information” section ofthis guide, or visit www.motorola.com/device- legal.
Driving precautions. Responsible and safe driving is your primary responsibility when driving a vehicle. Always obey local laws and regulations. For more, see the “Legal information” section of this guide to find the complete legal information, or visit www.motorola.com/device- legal.
Seizures, blackouts, eyestrain & discomfort. This device may display flashing images or loud sounds. For more, see the “Legal information” section of this guide to find the complete legal information,or visit www.motorola.com /device-legal.
Medical devices. This device may interfere with pacemakers and other medical devices. For more, see the “Legal information” section of this guidetofindthe completelegalinformation,orvisit
www.motorola.com/device-legal.

Class 1 Laser. This device is classified as a Class 1 Laser product, which is safe in normal use per IEC60825-1:2007 and IEC60825-1:2014. This device complies with 21 CFR 1040.10 and 1040.11, except for deviationspursuanttoLaserNotice50,datedJune24,2007.Donot attempt to modify or disassemble.
Extreme heat or cold. Don’t use your phone in temperatures below -20°C (-4°F) or above 45°C (113°F). Don’t store/transport your phone in temperatures below -20°C (-4°F) or above 60°C (140°F).
SAR information (on e-label). To view specific absorption rate (SAR) values for t phone, from the home screen swipe up and tap
Settings > , then type Regulatory, or visit www.motorola.com/sar.
Operational warnings. Obey all local restrictions when using mobile devices in public areas, such as hospitals, airplanes, or schools.

Potentially explosive areas: Potentially explosive areas are often, but not always, posted and can include blasting areas, fueling stations,fuelingareas(such asbelowdecks on boats), fuelor chemicaltransferorstoragefacilities,orareaswherethe air contains chemicalsorparticles, suchas graindust, ormetal powders. Turn off your phone before entering such an area, and do not charge batteries.Insuchareas,sparkscanoccurandcausean explosion or fire.
Symbol key: Your charger, phone, battery (if user-removable), phone display, user’s guide, or packaging may contain symbols, defined as follows:

Warning about high volume usage. To prevent possible hearing damage, do not listen at high volume levels for long periods.

Disposal & recycling. For help recycling products and packaging responsibly, go to www.motorola.com/recycling.
Usage. This phone supports apps and services that could use a lot of data, so make sure your data plan meets your needs. Contact your service providerfor details. Certain apps and features may not be available in all countries.

Warranty

This product is covered by Motorola’s limited warranty. o review the warranty on your phone, swipe up and tap Settings > , then type Legal information, or visit www.motorola.com/device-legal. You may also obtain a copy of the warranty by contacting Motorola at: Motorola Mobility LLC, Attention Customer Service—Warranty Request, 222 West Merchandise Mart Plaza, Suite 1800, Chicago, IL 60654.

Arbitration & opt-out. Except where prohibited by law, any controversy or claim arising out of or relating to any Motorola product will be resolved by binding arbitration, instead of in court, unless you opt-out. To opt-out, send a written rejection notice within 30 days of purchase that includesyourname,address,phone number, phone, and phone serial number, and tells Motorola that you are rejecting this

Arbitration provision to: Motorola Mobility LLC, 222 West Merchandise Mart Plaza, Suite 1800, Attn: Arbitration Provision Opt-Out, Chicago, IL 60654 or arbitrat@motorola.com. To locate your phone’s serial (IMEI) number, from the home screen swipe up and tap Settings > ,thentypeIMEI.For moreinformation onthis arbitration provision, on your phone, swipe up and tap Settings > , then type Legal information, or visit www.motorola.com/device-legal.

Legal disclaimers
Features, services and applications are network dependent and may not be available in all areas; additional terms/ charges may apply. Features, functionality, and other product specifications, as well as the information contained in this guide, are based upon thelatest availableinformation and believed to beaccurateatthetimeofprinting.Motorolareservestheright to correct or change any information without notice.

ANATEL: model
This product is approved by ANATEL in accordance with the regulated procedures for assessing the conformity of telecommunications products, and meets the applied technical requirements, including the exposure limits of the Specific Absorption Rate for radio frequency, electric, magnetic and electromagnetic fields. “This equipment is not entitled to the protection from harmful interference and may not cause interference with duly authorized systems.” www.anatel.gov.br
For more information about your phone’s SAR (Specific Absorption Rate), visit www.motorola.com/sar. Click on the Brazilian flag, then choose your phone from the list.
This product contains lithium ion batteries approved by ANATEL. In accordance withANATELrules,therespective approval seal will be appliedinthe manual for productswherethe batteryisnot accessible by the final user.
Specific Absorption Rate (SAR) and Power Density (PD)(ICNIRP). YOUR PHONE MEETS INTERNATIONAL GUIDELINES FOR EXPOSURE TO RADIO WAVES. The highest SAR values under the ICNIRP guidelines for your phone model are:

Head SAR: 0.92 W/kg
Body-worn SAR: 1.24 W/kg
Limb SAR: 3.54 W/kg

Electrical Requirements.

Battery
Adapter
Entrance
Exit
Car Charger
Entrance
Exit

NCC statements

SAR. SAR limit 2.0W/Kg; after testing value: W/Kg.
LTE bands. This product supports LTE frequency bands:
Radio frequency. Wireless information transmission equipment must avoid affecting the operation of nearby radar systems. For reducing RF influence, use properly. For instructions on proper use, refer to your quick start guide.
Battery. If the battery is incorrectly replaced, there is danger of an explosion. For proper battery care, refer to your start guide.
Vision. Excessiveuseofyourphonemayharmyourvision. Take a 10-minute break after 30 minutes of continuous use.
Children. Children under two years old should not look at the screen. Overtwo years old, do not look at the screen more than one hour a day.
Radio frequency motors. Article XII Type: Certified low power radio frequency motor, unlicensed, company, firm or user shall not alter the frequency, increase the power or change the characteristics of the original design and function. Article
XIV: Using low-power radio-frequency motors shall not affect flight safety andinterfere withlegal communications; when thereis interference bythe discoveryshouldbeimmediately suspended, and to improve without interfering may continue to be used. Legal communications in the preceding paragraph, refers to radio communication in accordance with the provisions of the Telecommunications Act of operation. Low-power radio communication interference motor must endure radiation and ElectronicEquipment legalorindustrial,scientificandmedical radio.
Battery recycle.
Importer. Netherlands Business Associates Ltd. Taiwan Branch 5th Floor, No 89, Sec. 2, Dibing Avenue, Neihu District, Taipei. Importer, Manufacturers, Wholesalers, Retailers 0800-000-702
Storage (w/SDcard). Built-inmainmemorycapacity: GB; minimum main memory available to users: GB; expandable memory card support: GB or less.
Storage (no SDcard). Built-in main memory capacity: GB; minimum main memory available to users: GB; your phone does not support an expandable memory card
Turbo charging. The product supports fast charging : Adapter Brand name, Adapter Model name, the fast charging mode is XVdc/X.XA; and the normal charging mode is XVdc/X.XA.
PWS reception. WhenSIM1andSIM2cardsareinuse,only 4G function will display the PWS reception function normally.

Thailand licensed devices

RoHS statement. RoHS compliant as per India E-waste (Management) Rules.
World Health Organization advice. Organizations such as the World Health Organization (WHO) and the US Food and Drug Administration have stated that if people are concerned and want to reduce their exposure they could use a handsfree accessory to keep the phone away from the head and body during phone calls, or reduce the amount of time spent on the phone.
Note: This guidance is included as a precaution, per the requirements of the Government of India. The scientific consensus is that there are no known RF health effects from the use of phones.
Vietnam RoHS. Products sold in Vietnam, on or after September 23, 2011, meet the requirements of the Vietnam Circular 30/2011/TT-BCT (“Vietnam RoHS”).

Battery. Your battery is marked with a recycle symbol like this one. For more information, visit http://www.baj.or.jp/.
Near-field Communication (NFC). Yourphone might support NFC. To find out and turn NFC on/off, swipe up and tap Settings > , then type NFC. For more information, refer to Settings > Help.

Allergens. Trace amounts of an allergen maybe added during manufacture of a phone or device component that may cause discomfort for some individuals. This approach is common for many typesofproducts. We recommend that you monitor any products that maybe in prolonged contact with your skin,and avoid contact if you experience skin irritation.

Location services. Your mobile device can provide location information to applications, using sources including GPS (GPS, AGPS, Galileo, GLONASS and Beidou – depending on the device specification) and Wi-Fi. GPS systems use government-operated satellites that are subject to changes in national policy by the governments operating them that may affect the performance of location services technology on your mobile device. AGPS (Assisted Global Positioning System) uses your wireless service provider’s network to improve performance. Airtime, data fees, and/or additional charges may apply in accordance with your service plan.
Phones transmit location-based information when connected to a wireless network or when using other location technologies like GPS. If you use applications that require location-based information such as driving directions, your phone will provide location information to them.These applications may share location information with third parties, including your wireless service provider, applications providers, Motorola,Lenovo, and otherthirdparties providing services.

Emergency calls: When you make an emergency call, the cellular network may activate the AGPS technology in your phone to tell the emergency responders your approximate location. AGPS has limitations and may not work in your area. Therefore:

Always tell the emergency responder your location to the best of your ability;and
Remain on the call for as long as the emergency responder instructs you.

Phone security. Motorola understands that a safe and secure mobile experience is important to everyone. Because some features of your phone might affect your security, please follow these recommendations to enhance protection of your phone:

Monitor access. Keep your phone with you and don’t leave it where others might have unmonitored access. Use your phone’s security and lock features, where available.
Keep software up to date. If Motorola or a software application/ vendor releases a patch or software fix for your phone that updates the phone’s security is released, install it as soon as possible.
Secure personal information. Your phone can store personal informationinvariouslocations,includinga SIM card,memory card, andphonememory.Besuretoremoveorclearallpersonal information before you recycle, return, or give away your phone. You can also backup your personal data to transfer to a new phone.

User privacy.
MotorolaandLenovoarecommittedtoprotecting and appropriately using personal data and user information under our care. To better understand what data Motorola and Lenovo may collect and use, be sure to review the Motorola/Lenovo privacy policies linked within your phone (found at phone set-up and in Settings).Pleasealsobesureto take advantage of the privacy and security controls and features within your phone.
In addition, please note that when your Motorola product is turned on forthe firsttime(andis connectedtotheinternet), the international mobile station equipment identity (IMEI) number or serial number (SN) of this product together with the information about the country and city where this product is first activated will be registered with Motorola and/or Lenovo; this will be a one-time registration. Confirming the mobile phone/tablet’s activation will facilitate after-sales service to you by verifying the product’s authenticity. For the registration, the data transmitted is less than 1KB.

Contact center. Japan: 0120-227-217.
NTC requirements. This telecommunication equipment is in compliance with NTC requirements.

Contact centers.

Thailand 0018008526352 /+66 20269362
South Korea 0079885218264
Indonesia 0018038522246
Singapore 8008526007
Philippines 1800 1855 0288
Vietnam 120852302
Malaysia 1800817032
Hong Kong 2506-3888
Taiwan 00886 2 8758-6163
Australia 1300 138 823
New Zealand 0508 668676

Motorola authorized service centers:

M- CARE

Jakarta

Itc Roxy Mas Lt. 4 No. 18 Jl. Kyai hasyim Ashari, Jakarta Pusat Tel: 021–6319647

Monday – Saturday : 11.00-19.00

Sunday : 11-15.00

| Semarang

Jl. Jendral Sudirman 256, Semarang

Tel: 024-70148778

Monday – Saturday : 10.00-17.00

| Bandung

Balubur Town Square (Baltos) Lt. 1 K05 – K06, Jl. Tamansari, Bandung

Tel: 089614618594

Monday – Friday : 10.00-18.00

Saturday : 10.00-15.00

---|---|---
Ruko Mall Roxy Square No.A1, Jl.Kyai Tapa No.1, Jakarta Barat

Tel: 021-56954393

Monday – Friday : 09.00-17.00

Saturday : 09.00-

15.00

| Surabaya Mastech Blok F11

(Maspion Square) Jl.

A. Yani 78, Surabaya Tel: 031-8477889 ext.1611

Monday – Saturday : 11.00-21.00

| Cirebon

Jl. Pasuketan No. 63, Cirebon, Jawa Barat Tel: 0231-209322

Monday – Friday : 09.00-17.00

Saturday : 09.00-

15.00

Monday – Friday : 10.00-19.00

Saturday :10.00-17.00.

Sunday : 10.00-15.00

| 08.30-17.30

Saturday : 08.30-

17.30

| Saturday : 08.30-

16.30

Batam	Jambi	Makassar
Komplek Wira Mustika	Jl. Gajah Mada No.11	MTC Karebosi Lt.3
C-08, Nagoya, Batam	– 12, Jambi (Samping	Blok I No.3-5, Jl.
Tel: 077-8431101	Karaoke Charly)	Jend.Ahmad Yani,
Monday – Friday :	Tel: 0741-43789	Makassar
09.00-18.00	Ext.102	Tel: 0411-3635038
Saturday : 09.00-	Monday – Friday :	Monday – Friday :
18.00	09.00-17.00

Saturday : 09.00-

| 10.00-19.00

Saturday : 10.00-17.00.

| 15.00| Sunday : 10.00 – 15.00
Medan| MITRACARE

Jakarta Komplek Duta

Merlin Blok C No.6-7, Jl. Gajah Mada 3-5, Jakarta Pusat 10130

Tel: 021-6347726

Monday – Saturday : 09.00-17.00

Monday – Sunday :

| 10.00-19.00| 02129502049

Monday – Saturday :

Monday – Saturday : 08.30-17.30

| Sumatera Selatan 30125

Tel: 0711-355886

Monday – Saturday :

| Tel: 0341-402096

Monday – Sunday : 10.00-19.00

| 08.30-17.30|
Lampung Jl.Diponegoro No.177, Kel.Gotong Royong, Bandar Lampung Tel: 0721-262666

Monday – Saturday : 08.30-17.30

| Rantau Prapat Jl.Gatot Subroto No.5, Rantau Prapat, Sumatera Utara Tel: 0624-22588

Monday – Friday

: 08.30-17.00,

Saturday : 08.30-

15.30

| Padang Sidempuan Jl.Sudirman X Merdeka No.41, Week II, Padangsidimpuan, Sumatera Barat

Tel: 0634-24195

Monday – Friday : 08.30-17.00, Saturday

: 08.30-15.30

---|---|---
UNICOM| Bogor

Bogor Trade Mall Lt.2 Blok A16 No.1B Jl.H.Juanda No.68, Bogor 16127

Tel: 0251-8401301 /

8401302

Monday – Sunday : 10.00-18.00

| Padang Jl.Dr.Sutomo No.48, Simpang Haru Kec. Padang Timur, Padang

Tel: 0751-8951821 /

0823 87899712

Monday – Saturday : 10.00-18.00

Monday – Saturday : 09.00-17.00

| Monday – Saturday : 09.00-17.00| 09.00-17.00
Balikpapan

Ruko Bandar Blok D-09, Jl.Jend.

Sudirman, Klandasan, Balikpapan, Kalimantan

Timur 76112 Tel:

0542-739009

Monday-Saturday : 09.00-17.00

| Samarinda Ruko Simpang

DR.Sutomo No.03 Jl.S.Parman, Samarinda 75117

Tel: 0541-4120744

Monday – Saturday : 09.00-17.00

| Banjarmasin Jl.Jendral A.Yani Km.1 No.39 B Banjarmasin, kalimantan Selatan 70233

Tel: 0511-3267889

Monday – Saturday : 10.00-18.00

---|---|---
Manado

Jl.Pierre Tendean No.18 Boulevard, Manado 95111

Tel: 0431-844561

Monday – Saturday : 10.00-18.00

| Kendari

Ruko Senapati Land Blok A No.36 Jl.Brigjen M.Yunus (Bypass) Kel.Bende Kec.Kadia, Kendari, Sulawesi Tenggara Tel: 081215921122

Monday – Saturday : 09.00-17.00

| Palu

Jl.Basuki Rahmat No.24C Kel.Tatura selatan Kec.Palu selatan Palu, Sulawesi Tengah

Tel: 082176774679

Monday – Saturday : 09.00-17.00

Bali

Jl.Teuku Umar 170A, Dauh puri kuah, Denpasar, Bali

Tel: 0361-8422375

/ 0361-78870184 /

0361-232163

Monday – Saturday : 09.00-17.00

| Lombok Jl.Catur Warga

No.10A Cakranegara, Mataram, Nusa Tenggara Barat 83126

Tel: 08175769223

Monday – Saturday : 09.00-17.00

| TAM

Jakarta

Mall Of Indonesia, Erafone Mega Store GF 1A, Jl.Raya Boulevard Barat 14240 6-1 A9, Kelapa

Gading, Jakarta Utara Tel: 021-29364707

Monday – Sunday : 10.30-18.30

Bogor

Jambu Dua Bogor, BEC Ruko Warung Jambu Blok R1 No. 1 Tel: 0251-8340653

Monday – Sunday : 10.00-18.00

| Surabaya Plaza Marina, Lt.3 Blok C2-C3 Surabaya

Tel: 031-8470323

Monday – Sunday : 10.00-20.00

| Semarang

Jl. Badak Raya No.47 D, Kel.

Pandeanlamper, Kec. Gayamsari, Semarang Tel: 024-76410154

Monday – Friday : 10.00-18.00,

Saturday : 10.00-16.00

European conformance (CE). The following information is applicable to phones that carry a CE mark. Contact point: Regulatory Compliance, Motorola Mobility UK Ltd., Redwood, Crockford Lane, Chineham Business Park, Basingstoke, RG24 8WQ, UK. Hereby, Motorola Mobility LLC declares that the radio equipment with this declaration and bearing the CEmark is in compliance with Directive 2014/53/EU.
The full DoC can be found at www.motorola.com/red.
United Kingdom conformance (UK).
Hereby, Motorola Mobility LLC declares that the radio equipment with this declaration and bearing the UKCA Mark is in compliance with UK Radio Equipment Regulations 2017.

The full text of the UK declaration of conformity is available at the following interent address: www.motorola.com/red.

This phone, containing all Turkish characters, complies with the ETSI TS 123.038 V8.0.0 and ETSI TS 123.040 V8.1.0 echnical specifications. It also complies with EEE regulations.
Restrictions of use. This phone should only be used indoor within the EU/EEA/UK(NI) when operating in the ,5250 to5350 MHz (Wi-Fi) frequency band.
The 5250 to 5350 MHz frequency range is restricted to indoor use only in: AT, BE, BG,CH, CY, CZ, DE, DK, EE, EL, ES, FI, FR, HR, HU,
IE, IS, IT, LI, LT, LU, LV, MT, NL, NO, PL, PT,RO, SE, SI, SK, TR, UK(NI).
In accordance with the relevant statutory requirements in UK, the 5250 to 5350 MHzfrequency range is restricted to indoor use only in the United Kingdom.

Supported frequencies and power.
This phone is capable of operation on the following frequencies, subject to location and network availability.

Model: XT2331-2

Operating mode

|

Frequency range MHz / Band

| Maximum nominal transmit power dBm
---|---|---
Bluetooth| 2400 – 2483.5| 10
WLAN 2.4G| 2400 – 2483.5| 18.5
WLAN 5G band 1| 5150-5250| 18
WLAN 5G band 2| 5250-5350| 18
WLAN 5G band 3| 5470-5725| 18
WLAN 5G band 4| 5725-5850| 18
---|---|---
GPS/GLONASS/

Galileo

| 1559-1610| N/A
GSM 850| 824-850| 33
GSM 900| 880-915| 33
GSM 1800| 1710-1785| 30
GSM 1900| 1850-1910| 30
WCDMA Band 1| 1920–1980| 24
WCDMA Band 2| 1850-1910| 24
WCDMA Band 5| 824-849| 24
WCDMA Band 8| 880 – 915| 24
LTE Band 1| 1920 – 1980| 23
LTE Band 2| 1850-1910| 23
LTE Band 3| 1710 – 1785| 23
LTE Band 5| 824-849| 23
LTE Band 7| 2500 – 2570| 23
LTE Band 8| 880 – 915| 23
LTE Band 20| 832-862| 23
LTE Band 38| 2570-2620| 23
LTE Band 40| 2300-2400| 23
LTE Band 41| 2535~2655MHz| 23
Operating mode| Frequency（MHz）| H-Field Strength(dBuA/m at

10m)

---|---|---
NFC| 13.56| -17.07

FCC and IC compliance.

This phone complies with part 15 ofthe FCC rules. Operation is subject to the following two conditions: (1) this phone may notcause harmfulinterference, and (2)this phone mustacceptany
interferencereceived,includinginterferencethat might cause undesired operation. This phone complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this phone may not cause interference, and (2) this phone must accept any interference received, including interference that might cause undesired operation.
Exposure to RF energy & phone operation. Your phone contains a transmitter and receiver of RF energy. It is designed to comply with regulatory requirements concerning human RF exposure. For optimal phone performance, and to stay within the RF exposure guidelines:

Hold your phone normally at your ear when talking on it.
When using the phone next to your body (other than in your hand or againstyour head), maintain a distance of5 mmfrom your body to be consistent with howthe phone is tested for compliance with RF exposure requirements.
If you use your phone with a non-Motorola accessory case or holder, make sure the accessory maintains the required separation distance and has no metallic parts.

Note: According to theWorld Health Organization,“many studies have been carried out over the last twenty years to evaluate the risks that phones presen t to health. Upto now,the negative impact on health of using phones has not been proven”(LeafletNo. 193).In accordancewithFrench regulations,weare obliged to include the following recommendations regarding precautionary measures: you can limit your exposuret or adio-frequency energy a) by using your phone in areas with good network coverage,orb)by using a hands- free kit to keep your phone away from your head and body.In this latter case,pregnant women are advised to keep their phone away from their abdomen.It is also recommended that adole scents keep their phones away from the lower part oft heir abdomen.
Importer company. Lenovo Technology B.V.Merkezi Hollanda Turkiye Istanbul Şubesi. Palladium Tower İş Mrk. K.Bakkalköy Mh. Halk Cad. Kardelen Sokak No:2/1 Kat:3. Ofis No: 13 34746. Tel:+90 216 577 01 00 Atasehir Istanbul Türkiye.
Service life. This producthas an expected servicelife of 5 (five) years as determined by the Turkish Ministry of Customs and Trade. Ukraine radio compliance. Hereby, the manufacturer, Motorola Mobility LLC, declares that this radio equipment complies with Technical Regulation of radio equipment. The full text of declaration of conformity is available at www.motorola.com/red.
Unified product circulation mark. Compliance with therequirements of Technical Regulations: Smartphone meets the requirements of TR CU 020/2011 “electromagnetic compatibility of technical means.” TR EAEU 037/2016“OnRestrictionsoftheuseofhazardoussubstances inelectrical andradioelectronicequipment”.Charger(ACadapter) meets the requirements of TR CU 004/2011 “on safety of low-voltage equipment.” TR CU 020/2011 “electromagnetic compatibility of technical means.” TR EAEU 037/2016 “On Restrictions of the use of hazardous substances in electrical and radio electronicequipment”. Mark of conformity:
Russian compliance. Smartphone for personal and business use, designed for voice calls, sending text messages, data transfer, with support for various connection profiles (Wi-Fi, Bluetooth, GSM, CDMA, etc.) and applications.
Importer: The name of Importer can be found on package label/ sticker. Manufacturing date: see package label, line Date (the date is indicated in a format year-month-date).

According to the standard GOST 2.601-2013 “Unified system of design documentation. Operational manual», article 5.1, clause 5.1.2,
sticker/label isconsidered astype ofoperation manual.
Life cycle of the product: 2 years.

MOTOROLA MOBILITY LLC GLOBAL LIMITED WARRANTY MOBILE PHONES
Motorola Mobility LLC, or its subsidiaries, (“Motorola”) warrants to the originalconsumerpurchaser(“you”) thattheMobilePhone or Moto Mod accompanying this warranty, and any in-box accessories which accompany it (the “Products”), will be free of substantial defects in material and workmanship for the period noted in the Addendum (see end of section), beginning from the date of original consumer purchase (“Warranty Period”) provided that the Products are used for normal consumer purpose.
This warranty only applies to the first purchaser, and begins on the original date of purchase by such first purchaser. This warranty does not apply to products that are resold to a second purchaser (e.g. either as used, refurbished, or otherwise). In the event of a dispute as to whether the phone has been resold, if the date the phone has been first activated precedes the date of purchase bythe second purchaser,suchphoneshallbedeemedto havebeenresold,andthis warranty shall notapply.

Note for Moto Mods owners: This warranty covers only the Moto Insta-Share Projector, Hasselblad True Zoom, Moto Power Pack, Moto Style Shell Wireless Charging, Moto TurboPower Pack, Moto 360 Camera, and Moto Smart Speaker with AmazonAlexa, and Polaroid Insta-Share Printer,
Moto Gamepad, Moto Stereo Speaker, Moto PowerPack &TVDigital, Moto Style Shell,and Moto 5G Moto Mods. Third-partyMoto Mods are not covered by this warranty,but maybe covered bya separate warranty that accompanies them.
Repairs made by Motorola or its authorized agent under this Limited Warranty(“WarrantyService”) are covered for the balance of the original Warranty Period,or for the period noted in the Addendum, whichever is longer. This Limited Warranty covers only a purchase of new Products from Motorola or an authorized reseller or authorized distributor of Motorola Products which are accompanied in-boxby this written Limited Warranty. This Limited Warrantyis personal to you and not transferable. No retailer or other third party is authorized to make any representations on behalf of Motorola or to modify this Limited Warranty.

Additional warranty coverage for those Products that contain the ShatterShield™ Display (not all products contain the ShatterShield™ display, see printed manual for details). The ShatterShield™ display consists oftheinternal display panel and embedded lens, which are warranted against shattering and crackingforfour(4)years from the original date of consumer purchase. Certain phones may
include a protective lens, screen protectors, or other similar external layers, whicharenotcovered bythisadditionalwarranty.All other limitationsand exclusionscontainedinthisLimitedWarranty(see “What is not covered” section), including scratches and other cosmeticdamage,intentional damage orabuse, andnormal wear and tear,applyto the components of the ShatterShield™ display.

What will we do if you make a claim under this Limited Warranty?
If you make a valid claim under this Limited Warranty, Motorola, or its Authorized Service Provider will,at their discretion, either(1) repair the Product using new,used, or reconditioned replacement parts;
or (2)replace the Product with anewor‘ likenew’ reconditioned Product thatisthe same orsimilartothe warranted Product; or (3) refund the purchase price. Repaired or replaced products will be returned to you in their original factory configuration, plus any applicable software updates,which may affectuse and/or compatibility with third party applications (for which Motorola shall have no liability). Any refunded or replaced Product shall become the property of Motorola. To obtain service under this Limited Warranty, the claim should be made in the country where the Product was intended for sale;otherwise repair services are limited to the options available in the country where the service is requested.

What is not covered?
This Limited Warranty does not cover the following unless they occurred because of adefect in materialsor workmanship:

Normal wear and tear due to the normal aging of the Product, including parts that are expected to deteriorate over time, such as batteries, lens liners, or protective coatings.
Cosmetic damage, including scratches, dents, and cracks to the Products.
Damage caused by the use of non-Motorola branded approved products, accessories or software.
Damage caused beyond the reasonable controlof Motorola, including damage caused by (i) accident, abuse, misuse; (ii) operating a Product outside its permitted or intended uses as defined in the Products’ User Manual, Quick Start Guide, Online Tutorials, and other documentation provided to you, including use of the Products for commercial purposes; (ill) improper care andhandling (e.g. subjecting the Producttotemperatures above the temperature for which the Product is approved), abuse or neglect (e.g. broken or bent connectors, ports, or SIM/SD card slots); impact damage (e.g. dropping the Product); (iv) contact withliquids, water, rain, extreme humidity, unusually heavy perspiration, vapor or other moisture; sand, food, dirt or other similar substances (except for Products sold as resistantto such substances, butthen only to the extent the damage wasnot caused by incorrectly securing the phone’s protective elements (e.g. failing to properly close a seal), or such protective elements are damaged or missing(e.g.a cracked back cover), or subjecting aProduct to conditions beyond its stated specifications orlimits (e.g. IPx7,30 minutes in 1 meter offresh water); or (v) flood, fire, earthquake, tornado or other acts of God not within Motorola’s reasonable control.
Unauthorized service. Defects or damage resulting from someone other than Motorola or a Motorola authorized service center servicing, testing, adjusting, installing, maintaining, altering, or tampering with the Products.
Products that have been modified in any manner without the written permission of Motorola, including Products (i) with serial numbers or other manufacturer codes that have been removed, altered or obliterated; (i) with mismatched or duplicated serial numbers; (ji) with broken seals or other evidence of tampering; or (iv) which have been modified to alter functionality or capability, or show evidence of attempts to modify them. (iv) which have been modified to alter functionality or capability, or show evidence of attempts to modify them.

WARNING AGAINST UNLOCKING THE BOOTLOADER OR ALTERINGAPRODUCT’SOPERATINGSYSTEMSOFTWARE: ALTERING A PRODUCT’S OPERATING SYSTEM, WHICH INCLUDES UNLOCKING THE BOOTLOADER, ROOTING A PHONE OR RUNNING ANY OPERATING SOFTWARE OTHER THAN THE APPROVED VERSIONS ISSUED BY MOTOROLA AND ITS PARTNERS FOR YOUR SPECIFIC PHONE MAY PERMANENTLY DAMAGE YOUR PRODUCT, CAUSE IT TO BE UNSAFE AND/OR MALFUNCTIONANDANYDAMAGETHATIS CAUSEDTHEREFROM WILL,UNLESSOTHERWISESTATEDBY MOTOROLA,NOTBE COVEREDBYTHISLIMITEDWARRANTY.

IMPORTANT: IT IS ILLEGAL TO USE THIS PRODUCT IF IT CEASES TO COMPLY WITH THE GOVERNMENT AUTHORIZATIONS THAT APPROVED ITS RELEASE.
THEREFORE, YOU MUST NOT MAKE CHANGES TO THE PRODUCTAFFECTINGITSEMISSION,MODULATION, TRANSMISSION CHARACTERISTICS, INCLUDING POWER LEVELS, OPERATING FREQUENCIES AND BANDWIDTHS, SAR LEVELS, DUTY-CYCLE, TRANSMISSION MODES AND THE INTENDED METHOD OF USE OF THE PRODUCT.

Defects, damages, or the failure of the Product due to any third party communication serviceor network you subscribe to or use with the Product.
Software, either embedded in, downloaded to, or accompanied with the Products.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA SPECIFICALLY DISCLAIMS ANY AND ALL STATUTORY OR IMPLIED WARRANTIES, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, ALL WARRANTIES AGAINST HIDDEN OR LATENT DEFECTS, AND MOTOROLA DOES NOT WARRANT THAT THE OPERATION OF ANY PRODUCTS OR SOFTWARE COVERED UNDER THIS LIMITED WARRANTY WILL MEET YOUR REQUIREMENTS, WORK IN COMBINATION WITH ANY HARDWARE OR SOFTWARE APPLICATIONS OR THIRD PARTY SERVICES, BE UNINTERRUPTED, ERROR-FREE, OR WITHOUTRISKTO,ORLOSSOF,ANYINFORMATION,DATA, SOFTWAREORAPPLICATIONSCONTAINEDTHEREIN,OR THAT DEFECTS IN THE PRODUCTS OR SOFTWARE WILL BE CORRECTED.WHERE SUCH STATUTORY ORIMPLIED WARRANTIES CANNOT LAWFULLY BE DISCLAIMED, THEN TO THE EXTENT PERMITTED BY LAW, ALL SUCH WARRANTIES SHALL BE LIMITED IN DURATION TO THE DURATION OF THE EXPRESS LIMITED WARRANTY CONTAINED HEREIN AND THE REMEDIES OF REPAIR, REPLACEMENT, OR REFUND AS DETERMINED BY MOTOROLA INITSSOLED ISCRETIONS HALL BE THE EXCLUSIVE REMEDY OF THE CONSUMER. NO ORAL OR WRITTEN REPRESENTATIONS MADE BY MOTOROLA OR ANY SELLER, RESELLER OR DISTRIBUTOR OF THE PRODUCTS, INCLUDING EMPLOYEES AND AGENTS THEREOF, SHALL CREATE ANY ADDITIONAL WARRANTY OBLIGATIONS, INCREASE THE SCOPE, OR OTHERWISE MODIFY IN ANY MANNER THE TERMS OF THIS LIMITED WARRANTY.

TO THE EXTENT PERMITTED BY APPLICABLE LAW, MOTOROLA SPECIFICALLY DISCLAIMS ANY AND ALL LIABILITY,WHETHER INCONTRACT, TORTORUNDER OTHER LEGAL THEORY (INCLUDING NEGLIGENCE), FOR DAMAGES IN EXCESS OF THE PURCHASE PRICE OF THE PRODUCTS,OR FOR ANY INDIRECT,INCIDENTAL, SPECIAL ORCONSEQUENTIAL DAMAGES OF ANY KIND, OR LOSS OF REVENUE OR PROFITS; LOSS OF BUSINESS; BUSINESS INTERRUPTION; LOSS OF OPPORTUNITY; LOSS OF GOODWILL;LOSS OF REPUTATION;LOSS OF,DAMAGE TO, OR CORRUPTION OF INFORMATION, DATA, SOFTWARE OR APPLICATIONS (INCLUDING ANY COSTS ASSOCIATED WITH RECOVERING, PROGRAMMING, OR REPRODUCING ANY INFORMATION, DATA, SOFTWARE OR APPLICATIONS STORED ON OR USEDWITHMOTOROLAPRODUCTS,ORANYFAILURE TO MAINTAINTHECONFIDENTIALITYOFANYINFORMATION OR DATA STORED ON THE PRODUCTS); OR OTHER FINANCIAL LOSS ARISING OUT OF OR INCONNECTION WITH THE ABILITY OR INABILITYTO USE THE PRODUCTS OR SERVICES PROVIDED UNDER THIS LIMITED WARRANTY. BY MAKING A CLAIM UNDER THIS LIMITED WARRANTY YOU ACKNOWLEDGE THAT YOU UNDERSTAND THE ABOVE DISCLAIMERS OFLIABILITY.

SOME STATES OR JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF INCIDENTALOR CONSEQUENTIAL DAMAGES, OR THE EXCLUSION OR LIMITATION ON THE LENGTH OF AN IMPLIED WARRANTY, OR THE LIMIT AT ION OR EXCLUSION OF DAMAGES FOR PERSONAL INJURIES CAUSED BY NEGLIGENCE, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE OR JURISDICTION.
My Product needs service, what should I do? Locate your valid proof of purchase, showing the date of purchase, you will need it to obtain warranty coverage.

Before attempting to diagnose or repair any Product, please backupall software,applications,andotherdata,including contacts,photos,music,games,whichwillbeerasedduring the repair process and cannot be reinstalled by Motorola and Motorola shall have no liability therefore.
Review the online Motorola customer support website at www.motorola.com for troubleshooting information.
If the Product is still not functioning properly after you have followed troubleshooting instructions suggested on this website, please contact Motorola using the contact details provided on the customer support page of www.motorola.com.
If your Product is covered by this Limited Warranty, you may be required to download, or otherwise obtain and accept software updates. You are responsible for any third party data costs incurred when obtaining the downloads.
Before we can provide any further support under this Limited Warranty you must first comply with the warranty processes outlined above, and any repair instructions provided by Motorola.
If the software update does not fix the problem, you will receive instructions on how and where to ship the Product for evaluation.You must supply: (i)proof of purchase; (ii)a written description of the problem; (iii)the name of your mobile network service provider, if applicable; and (iv) your home and email address and telephone number Motorola reserves the right to charge you for the cost of shipping theProduct to and from the authorized service center.
If the Product is not covered by this Limited Warranty (and you do not have any other statutory rights in your place of residence), Motorola will inform you of the availability, price, and other conditions applicable to such out-of-warranty repair of the Product.

Addendum: Warranty periods by country
Country/Region: Warranty Period (Months) Phone & Moto Mod/Charger/ Earphone /Non-Removable Battery/Removable Battery

Guarantee policy (Mexico only)
This Guarantee Policy represents the only guarantee that applies to personal communication Products and Accessories of the Motorola Trademark that are purchased in Mexico.
Items covered by this Guarantee It protects the manufacturing defects and hidden defects of the “Products” and “Accessories” (such as batteries, antennas, chargers, wired headphones and wireless phones) of the Motorolatrademark, described in thespacethatforsuchpurposeisestablishedon
the back of this Guarantee Policy, which covers all of the parts, components, accessories and labor of Motorola Products, as well as the transportation costs that derive from fulfilling this policy, within its service network.
The Motorola “Products” that this guarantee protects may be: (a) cellular phones, (b) smart phones (pocket computer and cellular phone), (c) beepers, (d) two-way radios, (e) wireless phones.
Motorola, free of charge for you, shall have the option to repair or replace the “Products”, “Accessories” and components that present problems and are covered by the Guarantee.Motorola Comercial,
S.A.deC.V.shall use used,equally functioning, refurbished, repaired or second hand parts or spare parts to repair the“Product.”Software updates shall not be provided.

Duration of the Guarantee
The duration of the guarantee shall be one year starting from the purchase date of the new “Product”or “Accessory” at an authorized establishment.
Procedure for exercising the Guarantee
To demand the fulfillment of this guarantee, the address where the “Product” or “Accessory” was purchased must be sent to the address of the Person Responsible for the “Products” and “Accessories” in Mexico:
or to the address of the authorized service center (which you can consult freeofchargeby calling 01800 021 0000) andpresenting the “Product” or “Accessory” with its parts and components.
To exercise this guarantee, you must present the “Product” or “Accessory” and this Guarantee Policy duly sealed by the establishment where it was purchased. In the event thatthis policy was not established on the date in which the “Product” or “Accessory” was purchased, you must present the receipt from this purchase. Limitations or exceptions of this Guarantee The guarantee shall not be valid:

When the “Product” or “Accessory” has been used in conditions different than normalconditions.
When the “Product” or “Accessory” has not been operated in accordance with the accompanying usage instructions.
When the “Product” or “Accessory” has been changed or repaired by people who are not authorized by the national manufacturer, importer or respective responsible retailer.

Motorola shall notify the consumer if the service request is covered by this guarantee policy;in the event that it is not covered, Motorola shall inform the consumer of the availability, prices and other conditions that apply to repairing the “Product”.
Motorola shall only replace the “Product” or “Accessory”, upon turning in the “Product” or “Accessory” purchased. For more information about the “Product” that needs repairs that are not covered by this guarantee, please call 01 800 021 0000.

Product model:
Product purchase date Seal of authorized distributor or establishment where Product was purchased:
Note: In other countries, consult the guarantee laws and regulations and your local Motorola office.
To find the CRC approval letter for the phone, visit http://www.siust.gov.co/siic/publico/terminal-homologada.
This phone works with 4G LTE technology and is enabled to operate on the band 4 – AWS and band 7 – 2,600 MH, for more information visit www.motorola.com/support.

Hearing Aid Compatibility (HAC). Go to www.motorola.com/hacphones or see ‘Hearing aids’ in the user guide to learn more.

Compatible energy efficient power supplies. Motorola products are designed to work with a range of compatible power supplies. You can find a list on the product-specific EU Declaration of Conformity (DoC) at
www.motorola.com/RED. To find energy efficiency information for your power supply, go to www.motorola.com/eu- erp.
Service & Repairs. If you have questions or need assistance, we’re here to help.Go to www.motorola.com/support, where you can select from a number of customer care options.
Copyright & Trademarks. MOTOROLA, the stylized M logo, MOTO, and the MOTO family of marks are trademarks or registered trademarks of Motorola Trademark Holdings, LLC. All other product or service names are the property of their respective owners. © 2020 Motorola Mobility LLC. All rights reserved.

Motorola Mobility LLC
222 W. Merchandise Mart Plaza Chicago, IL 60654
www.motorola.com

To view the SAR and/or PD values for your phone, visit www.motorola.com/sar. This product meets the applicable national or international RF exposure guidance (SAR guideline)
when used normally against your head or,when worn or carried, at a distance of 5mm from the body.To meet RF exposure guidelines during body-worn operation,thedevice should be positioned at least this distance away from the body. The SAR guideline includes a considerable safety margin designed to assure the safety of all persons, regardless of age and health.
To view additional information, visit www.motorola.com/rfhealth.

Warranty Card

Product name …………..……………… Serial number /
IMEI ……………………….…

Lenovo (Motorola Mobility LLC) guarantees that every purchased Lenovo hardware product is free from material and quality defects in caseofnormal use of the product during the warranty period.
The warranty period for the purchased product is 24 months from the original date of purchase stated on the receipt or invoice,unless otherwise specified by Lenovo. The above mentioned warranty period also applies to the accessories included in the product.
The warranty rights will be exercised upon presentation of ………………………… and confirmation that the entries in the warranty are in conformity with the actual state of affairs.
Depending on the type of fault and the level of support selected, the customer will be informed about further service procedures. If theproduct needs to be delivered to the maintenance service, the
product should be delivered in a company packaging or in a rigid box with intact flaps,secured inside with a suitable cushioning material. Each item should be wrapped separately.
Any product defects discovered during the warranty period will be repaired or replaced free of charge.The time during which defective products remain in repair is not included in the warranty period.The maximum permitted repairtime is 14 calendar days fromthe date the equipment is submitted to repair.The method of defect repair is determined by the guarantor. During the warranty period, the guarantor will replace the product with an analogous oneor anothermodel,freefrom defects,withnoworse technical parameters if:

the reported defect is not removable, or
the warranty service cannot be performed within the afore mentioned period.

The Warranty Card should be filled in completely and legibly, signed by the seller and the buyer, and should not contain any deletions, corrections, etc.
The warranty does not cover mechanical damage, defects caused by improper use or use of the product in consistent with the operating manual as well as defects caused by random events.Mechanically damaged parts of the device lose their warranty.
The warranty does not cover the restoration of the customer’s data or software.
The maintenance service may refuse warranty repair in the event of an inconsistency of product serial numbers with serial numbers contained in theWarranty Card, illegible records,change or lack of product serial number, detecting unauthorized repairs, breach of warranty seals ofthe product orits components, or use of the product contrary to its intended purpose.
This warranty with respect to consumer goods does not exclude, limit or suspend the purchaser’s rights under the warranty provisions for defects in the sold item.
In the case of reporting a defect not covered by the warranty, the authorized Lenovo service may charge the Claimant with the costs of diagnostics andlogistics. This warranty is the sole warranty of the Customer in Poland. The guarantor of the device is: Lenovo (Motorola Mobility LLC) Branch in Poland, ul. Gottlieba Daimlera 1, 02-460 Warsaw. Hotline: +48 223 07 360

Date of Acceptance for Service| Date of receipt| Type of fault| Stamp of the service facility
---|---|---|---
| | |
| | |
Remarks:

Date of sale ……………………………. Stamp and signature of seller

Authorized Lenovo service:
Regenersis (Warsaw) Limited, Janki, ul. Falencka 1B, 05-090 Raszyn Hotline: +48 22 703 41 00 Open: Monday–Friday 8:30–18:00 www.ctdipolska.pl