Shark AZ3000 Series STRATOS DuoClean PowerFins HairPro Vacuum Owner’s Manual

Shark AZ3000 Series STRATOS DuoClean PowerFins HairPro Vacuum

IMPORTANT SAFETY INSTRUCTIONS

FOR HOUSEHOLD USE ONLY

WARNING
To reduce the risk of fire, electric shock, injury, or property damage, when using an electrical appliance, basic precautions should always be followed, including the following:

READ ALL INSTRUCTIONS BEFORE USING THIS VACUUM

1. Inspect power cord and plug for any damage before use. DO NOT use vacuum cleaner with a damaged cord or plug. Turn off all controls before plugging in or unplugging the vacuum cleaner. Store your vacuum cleaner with the power cord secured around the two cord hooks. To minimize
   the risk of power cord damage, do not allow the motorized brush roll
   to ingest the cord. If this occurs, immediately shut off power to the vacuum and remove the cord.

2. This appliance has a polarized plug. If the plug does not fit fully into the outlet, reverse the plug (one blade is wider than the other). If it still does not fit, contact a qualified electrician. DO NOT force into outlet or try to modify to fit.

3. Your vacuum cleaner may consist of a motorized nozzle, wand, hose, and/or vacuum pod. This device contains electrical connections, electrical wiring, and moving parts that potentially present risk to the user. The hose contains electrical wires. Do not use when damaged, cut, or punctured.

4. Use only identical replacement parts.

5. Carefully observe and follow the instructions provided below to avoid improper use of the appliance.
   DO NOT use the vacuum for any purpose other than those described in this manual.

6. Before use, carefully inspect all parts for any damage. DO NOT use if any parts are damaged.

7. The use of an extension cord is
   NOT recommended.

8. This vacuum cleaner contains no serviceable parts.

9. This appliance can be used by persons with reduced physical, sensory, or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Cleaning and user maintenance shall not be made by children. Keep the appliance and its cord out of reach of children. DO NOT allow the appliance to be used by children. DO NOT allow to be used as a toy. Close supervision is necessary when used near children.

10. Always turn off the vacuum cleaner before connecting or disconnecting any motorized nozzles, hose, or other accessories.

11. DO NOT handle plug or vacuum cleaner with wet hands.

12. DO NOT use without filters in place.

13. Only use Shark® branded filters and accessories.

14. DO NOT damage the power cord:

    • DO NOT pull or carry vacuum cleaner by the cord or use the cord as a handle.
    • D O NOT unplug by pulling on cord. Grasp the plug, not the cord.
    • DO NOT run the vacuum cleaner over the power cord, close a door on the cord, pull the cord around sharp corners, or leave the cord near heated surfaces.

15. DO NOT put any objects into nozzle or accessory openings. DO NOT use with any opening blocked; keep free of dust, lint, hair, and anything that may reduce airflow.

16. DO NOT use if nozzle or accessory airflow is restricted. If the air paths or the motorized floor nozzle become blocked, turn the vacuum cleaner
    off and unplug from electrical outlet. Remove all obstructions before you plug in and turn on the unit again.

17. Keep nozzle and all vacuum openings away from hair, face, fingers, uncovered feet, or loose clothing.

18. DO NOT use if vacuum cleaner is not working as it should, or has been dropped, damaged, left outdoors, or dropped into water.

19. Use extra care when cleaning on stairs.

20. DO NOT leave the vacuum cleaner unattended while plugged in.

21. When powered on, keep the vacuum cleaner moving over the carpet surface at all times to avoid damaging the carpet fibers.

22. DO NOT place vacuum cleaner on unstable surfaces such as chairs or tables.

23. Your Shark® vacuum may not be designed to stand up on its own. When taking a break from cleaning, you may need to lean it against furniture or a wall, or lay it flat on the floor. Using the vacuum for an application where the unit lacks stability may result in personal injury.

24. DO NOT use to pick up:

    • Liquids
    • Large objects
    • Hard or sharp objects (glass, nails, screws, or coins)
    • Large quantities of dust (drywall dust, fireplace ash, or embers). DO NOT use as an attachment to power tools for dust collection.
    • Smoking or burning objects (hot coals, cigarette butts, or matches)
    • Flammable or combustible materials (lighter fluid, gasoline, or kerosene)
    • Toxic materials (chlorine bleach, ammonia, or drain cleaner)

25. DO NOT use in the following areas:

    • Poorly lit areas
    • Wet or damp surfaces
    • Outdoor areas
    • Spaces that are enclosed and may contain explosive or toxic fumes or vapors (lighter fluid, gasoline, kerosene, paint, paint thinners, mothproofing substances, or flammable dust).

26. Turn off all controls before plugging in or unplugging the vacuum.

27. Observe the following when interacting with the odor neutralizer technology cartridge

    • DO NOT attempt to disassemble odor neutralizer technology cartridge.

    • Avoid direct contact with the fragrance pod in the cartridge.

    • DO NOT directly inhale from the odor neutralizer technology cartridge

    • Keep away from children and pets.

    • Keep away from heat, sparks, and open flame.

    • DO NOT place in direct sunlight.
      FRAGRANCE CARTRIDGE FIRST AID
      

    • Avoid contact with fabrics and finished surfaces.

    • Eye contact: Remove contact lenses if present. Rinse continuously with water for several minutes.

    • Skin contact: Wash hands thoroughly after handling. If irritation or rash develops, seek medical advice/attention.

    • Inhalation: Move person to fresh air if they are experiencing any respiratory symptoms. If symptoms persist, seek medical advice/attention.

    • Ingestion: DO NOT induce vomiting. Seek medical advice/attention.

28. Unplug from electrical outlet when not in use and before any maintenance or cleaning.

29. Hand wash with water only.
    Washing with cleaning chemicals could damage the unit.

30. During cleaning or routine maintenance, DO NOT cut anything other than hair, fibers, or string wrapped around the brushroll.

31. Allow all filters to air-dry completely before replacing in the vacuum to prevent liquid from being drawn into electric parts.

32. Make sure the dust cup and all filters are in place after routine maintenance.

33. If provided, secure the power cord around the two cord hooks during storage.

SAVE THESE INSTRUCTIONS

ASSEMBLY

1. Place motorized Nozzle on floor and insert Wand, pressing it in until it clicks securely into place.
2. Place Pod onto wand and slide down to connect.
3. Insert Handle into wand, pressing it in until it clicks securely into place.
4. Connect Hose to back of pod, pressing it in until it clicks securely into place.
5. Store included accessories on the Accessory Posts on the pod.
6. Remove Odor Neutralizer Technology Dial from bag. Flip up the dial handle, align the teal arrows, then insert the dial into the nozzle.
7. To lock and engage the dial, rotate it counterclockwise until it clicks into the desired odor intensity setting.

• More detailed odor neutralizer technology assembly instructions and visuals on the following two pages.

IMPORTANT: For proper operation, ensure all connections are securely clicked into place.

TECHNOLOGY SETTING

SSETTINGS

Flip up the dial handle and rotate the odor dial to adjust odor neutralizer technology intensity or to unlock the dial for cartridge access.

• Insertion/Removal: Rotate the odor dial to align the teal arrows. Remove the dial to access the odor cartridge for removal or replacement.
• Low: Rotate the dial toward the Low position to decrease the intensity to the lowest level when the vacuum is in use.
• High: Rotate the dial toward the High position for the highest intensity level when the vacuum is in use. This position is the recommended setting for optimal performance.

ODOR NEUTRALIZER TECHNOLOGY TIPS
Odor Dial Must be Installed for Vacuum to Function Properly

• Remove odor cartridge from dial if you don’t want the benefits of the odor neutralization technology.

Maintenance Required

• Clean all filters as recommended under Cleaning Filters.
• Empty the dust cup before storing your vacuum.
• Replace the cartridge as recommended under Odor Cartridge Replacement.
• Visit sharkclean.com/odortech to learn more and purchase replacements.
• If wet pet messes are cleaned up, thoroughly clean the vacuum.

Fragrance Strength Over Time

• The intensity of the odor neutralizer technology’s fragrance may diminish over time. It may also have no noticeable fragrance at all. This is natural and does not indicate the technology isn’t working. Follow replacement instructions to ensure continued performance.

NOTES:

• The odor dial needs to be installed for the vacuum to function properly, with or without the odor cartridge.
• Odor Neutralizer technology effectively deodorizes while interacting with odors from inanimate sources.

ODOR NEUTRALIZER TECHNOLOGY

ODOR CARTRIDGE REPLACEMENT

Flip up the handle and rotate the dial clockwise until the two teal arrows are aligned. Pull the handle to remove the dial from the nozzle.

Rotate the cartridge counterclockwise in the dial housing and pull out the cartridge to remove it.

Remove the new odor cartridge from the sealed packaging. To maintain the life of the cartridge, keep it in the sealed packaging until you are ready to install it.

Align the yellow arrow on the side of the cartridge with the yellow arrow on the side of the dial cover, then insert the cartridge into the dial. Rotate the cartridge clockwise to lock it in place.

Align the teal arrow on the dial cover with the teal arrow on the nozzle, then reinsert the dial into the nozzle. Rotate the dial counterclockwise until it clicks into an intensity setting to engage. Rotate further to change the intensity setting.

Dispose of the old cartridge by dropping it into the trash.

NOTE: Odor cartridges should be replaced every 6 months for optimal odor neutralizer technology performance.

WHOLE-HOME CLEANING
SETTINGS

Press power button to turn on vacuum. Please note the brushrolls will not spin unless the wand is reclined.

NOTE: Try using Hard Floor mode for low pile area rugs.

Thick Carpet & Area Rug Cleaning
Slide the surface switch to the top position to select Thick Carpet/Area Rug.

Carpet & Low Pile Cleaning
Slide the surface switch to the middle position to select Carpet/Low Pile to increase the speed of the brushrolls and to help remove stuck-on dust and debris.

Hard Floor Cleaning
Slide the surface switch to the bottom position to select Hard Floor.

HEADLIGHT INDICATOR LIGHTS

The headlights will flash or turn red to indicate issues that need attention.

• Solid White Lights: The brushrolls are spinning and the unit is working as it should.
• Solid Red Lights: There is a jam in the brushroll area. Turn off the vacuum and unplug it, then remove any blockages in the nozzle.
• Flashing Red Lights: The motorized floor nozzle is overheating. Turn off the vacuum, unplug it, and remove any blockages. Let the vacuum cool down for at least 60 minutes before restarting. See Troubleshooting section for more information.
• Flashing White Lights: The vacuum is operating in an environment that is either too hot or too cold. This vacuum will only function properly in temperatures ranging from 32°F (0°C) to 104°F (40°C). Turn the vacuum off and adjust the room temperature.

NOTE: For deep cleaning per ASTMF608 (embedded dirt in carpets), please set to Carpet/Low Pile mode.
NOTE: For maximum suction for above-floor cleaning per ASTM F558, set to Hard Floor mode.

WHOLE-HOME CLEANING
CLEANING MODES

To engage brushrolls, step on floor nozzle and tilt handle back.

Press the Handle Release button to detach the handle from the wand.

Press the Wand Release button to detach the wand from the pod.

Press the Lift-Away button to detach the pod from the floor nozzle.

With pod removed, press the Wand Release button to detach the wand from the floor nozzle.

EMPTYING THE DUST CUP
IMPORTANT: Unplug the power cord before performing any maintenance.

To remove Dust Cup, press release button on top of the pod. Tilt dust cup away from wand, then lift to remove.

To empty debris into the trash, push the lever on the back of the dust cup and the lid will drop open. To close the lid, pull the lever back until it clicks into place.

To remove collected debris from Lint Screen, press Handle Release button and lift handle to access screen.

To reinstall, place bottom of dust cup into pod and then tilt until it clicks into place.

CLEANING AND REPLACING THE FILTERS

CLEANING FILTERS
Regularly rinse and replace the filters to maintain your vacuum’s suction power and to maximize the effectiveness of the odor neutralizer technology.
To prevent damage from cleaning chemicals, rinse filters with cold water only. Allow all filters to air-dry for at least 24 hours before reinstalling them to prevent liquid from being drawn into electric parts.

IMPORTANT: DO NOT use soap when cleaning the filters.

CLEAN PRE-MOTOR FILTERS EVERY MONTH
Remove Dust Cup, then lift out the Foam and Felt Filters.

CLEAN HEPA FILTER EVERY YEAR
With the dust cup removed, pull the tab on the bottom of the pod to release the Filter Door. Lift off the door, then remove the HEPA Filter.
To reinstall, insert HEPA Filter into unit and replace filter door.

NOTES:

• The pre-motor filters should be replaced every 2.5 years. The HEPA filter should be replaced every 3 years.
• Vacuum seal is effective against inanimate allergens such as dust and dirt particles.

MAINTENANCE

NOZZLE MAINTENANCE

SELF-CLEANING BRUSHROLL
If any hair is wrapped around the brushroll, continue vacuuming, using Carpet/Low Pile mode on a bare floor surface, a low-pile carpet, or a small area rug. This will allow the self-cleaning brushroll to remove the hair wrap and send it to the dust cup.
If you run over a hard or sharp object or notice a noise change while vacuuming, check for blockages or objects caught in the brushroll.
If some fibers remain wrapped around the brushroll after continued use, clear them from the brushroll.

CLEANING THE SOFT ROLLER

Slide the Soft Roller access button forward to release the Soft Roller.

Hand wash the Soft Roller as needed. Use only water, and allow it to air-dry completely for at least 24 hours. Reinsert the Soft Roller in the front of the nozzle until it clicks into place.

CORD MAINTENANCE

To minimize the risk of power cord damage, DO NOT run the vacuum over the power cord. If this occurs, immediately shut off power to the vacuum and remove the cord from the brushroll or nozzle.

1. DO NOT pull or carry vacuum cleaner by the cord or use cord as a handle.
2. DO NOT unplug by pulling on the cord. Grasp the plug, not the cord.
3. DO NOT close the door on the cord.
4. DO NOT pull the cord around sharp corners.
5. DO NOT leave the cord near heated surfaces.

CHECKING FOR BLOCKAGES

Detach hose from vacuum pod, and check hose and opening on back of pod for blockages.

Detach wand from floor nozzle and handle, and check both ends for blockages.

Detach wand from floor nozzle, tilt nozzle neck back, and check opening for blockages.

Detach handle from wand and hose from the vacuum pod, and check openings for blockages.

To access the nozzle hose, pinch the release touchpoints on the bottom of the nozzle, then lift the cover and clear any blockages.

AVAILABLE ACCESSORIES

• A Crevice Tool
  This slender tool offers extended reach to access corners, baseboards, tight spaces, and ceilings.

• B Upholstery Tool
  Picks up hair, dust, and large debris from mattresses, couches, curtains, lampshades, and other delicate upholstered fabrics.

• C Pet Multi-Tool
  A single convertible tool for cleaning tough pet messes two ways: use the stiff bristle brush to clean stuck-on debris, or take off the bristles to reveal an upholstery tool perfect for removing stubborn pet hair and large piles of debris.

• D Duster Crevice Tool
  Two cleaning tools in one. The crevice tool gives you extended reach to clean in tight spaces, while the soft brush is ideal for dusting delicate surfaces.

• E Pet Power Brush
  The turbine brush loosens and removes pet hair and debris from carpets, and powerfully deep-cleans dander out of upholstery and other surfaces.

• F Under-Appliance Wand
  Clean under and behind hard-to-move appliances and furniture with this adjustable 36” tool. Flip the extension piece over to clean the underside of appliances.

• G Anti-Allergen Dust Brush
  This brush features nylon fiber bristles specifically designed for removing fine dust and allergen particles from the most delicate surfaces.

• H HairPro Self-Cleaning Pet Power Brush
  Tackles pet hair and ground-in dirt from above-floor areas like carpeted stairs and upholstery, while actively removing hair wrap as it cleans.

• I Home & Car Detail Kit
  Deep-clean your car like a professional detailer, or clean hard-to-reach areas in your home. Micro-sized tools let you clean around delicate objects and access the tightest spaces like car vents and computer keyboards.

• J Accessory Bag
  This convenient accessory storage bag measures 32 cm x 70 cm and fits the Under-Appliance Wand. Smaller size available at sharkaccessories.com.

NOTE: Not all accessories come with all units. For a list of the accessories included with this model, see the top inside flap of the box. To order additional accessories, visit sharkaccessories.com.

TROUBLESHOOTING

Power cord caught in brushroll or floor nozzle.

• To minimize the risk of power cord damage, DO NOT run the vacuum over the power cord. If this occurs, immediately shut off power to the vacuum and remove the cord from the brushroll or nozzle.
• Inspect power cord and plug for any damage before use. DO NOT use vacuum cleaner with a damaged cord or plug. Turn off all controls before plugging in or unplugging the vacuum cleaner. Store your vacuum cleaner with the power cord secured around the two cord hooks.

Vacuum is not picking up debris. No suction or light suction.

• Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the filters before reinstalling them.
• Dust cup may be full; empty dust cup.
• Check hose, hose connections, nozzle, wand, pod, and accessories for blockages. Clear any blockages found. See Checking for Blockages section for more information.
• If any hair, string, or carpet fibers are wrapped around the brush roll, extend cleaning time to allow the self-cleaning brush roll to remove them. If some hair or fibers remain wrapped around brush roll after continued use, carefully remove them. See Cleaning the Brush roll section for more information.

Vacuum lifts area rugs.

• Make sure Surface Selector switch is set to the Thick Carpet/Area Rug setting.
• Suction is powerful. Take care when vacuuming area rugs or rugs with delicately sewn edges.

Brush rolls do not spin.

• If the Headlight Indicator Lights turn red, immediately turn off and unplug the vacuum. Remove pod and wand from floor nozzle and clear any blockages. Reconnect nozzle, plug in vacuum, and turn on power.
• With the power on, recline the handle, which will automatically turn on the brush rolls.

Vacuum turns off on its own or headlight indicator light flashes red.
If your vacuum overheats, the thermostat will automatically turn off the motor. Perform the following steps to restart:

1. Turn vacuum off and unplug it.
2. Empty dust cup and clean filters. See Emptying the Dust Cup and Cleaning and Replacing the Filters sections for more information.
3. Check for blockages in hose, wand, floor nozzle, accessories, and inlet openings.
4. Allow unit to cool for a minimum of 60 minutes.
5. Plug in vacuum and turn it on.

Vacuum is emitting air that smells bad.

• Dust cup may be full; empty dust cup. Empty dust cup after each use for optimal odor neutralizer technology performance.
• Check filters to see if they need cleaning. Follow instructions for rinsing and air-drying the filters before reinstalling them.
• Check to make sure odor cartridge is installed in the dial and the dial is installed in the nozzle.
• Check the odor neutralizer technology dial on the nozzle to see what setting is enabled.
• If odor neutralizer technology dial is at any setting from Low to High and the cartridge has been installed for 6 months or longer, consider replacing it.
• If the odor cartridge is still emitting a scent but you dislike it, consider turning the intensity down, or reinstall the dial in the nozzle without the cartridge.
• If the odor neutralizer technology cartridge is not emitting a scent, consider replacing it.

For all other issues, please go to support.sharkclean.com/ or call Customer Service 1-800-798-7398.

FIVE (5) YEAR LIMITED WARRANTY

The Five (5) Year Limited Warranty applies to purchases made from authorized retailers of SharkNinja Operating LLC. Warranty coverage applies to the original owner and to the original product only and is not transferable.

SharkNinja warrants that the unit shall be free from defects in material and workmanship for a period of five (5) years from the date of purchase when it is used under normal household conditions and maintained according to the requirements outlined in the Owner’s Guide, subject to the following conditions and exclusions:

What is covered by this warranty?

1. The original unit and/or non-wearable parts deemed defective, in SharkNinja’s sole discretion, will be repaired or replaced up to five (5) years from the original purchase date.
2. In the event a replacement unit is issued, the warranty coverage ends six (6) months following the receipt date of the replacement unit or the remainder of the existing warranty, whichever is later. SharkNinja reserves the right to replace the unit with one of equal or greater value.

What is not covered by this warranty?

1. Normal wear and tear of wearable parts (such as foam filters, HEPA filters, pads, etc.), which require regular maintenance and/or replacement to ensure the proper functioning of your unit, are not covered by this warranty. Replacement parts are available for purchase at sharkaccessories.com.
2. Any unit that has been tampered with or used for commercial purposes.
3. Damage caused by misuse (e.g., vacuuming up water or other liquids), abuse, negligent handling, failure to perform required maintenance (e.g., not cleaning the filters, not removing debris from the brushroll), or damage due to mishandling in transit.
4. Consequential and incidental damages.
5. Defects caused by repair persons not authorized by SharkNinja. These defects include damages caused in the process of shipping, altering, or repairing the SharkNinja product (or any of its parts) when the repair is performed by a repair person not authorized by SharkNinja.
6. Products purchased, used, or operated outside North America.

How to get service
If your appliance fails to operate properly while in use under normal household conditions within the warranty period, visit sharkclean.com/support for product care and maintenance self-help. Our Customer Service Specialists are also available at 1-800-798-7398 to assist with product support and warranty service options, including the possibility of upgrading to our VIP warranty service options for select product categories. So we may better assist you, please register your product online at registeryourshark.com and have the product on hand when you call.
SharkNinja will cover the cost for the customer to send in the unit to us for repair or replacement. A fee of $25.95 (subject to change) will be charged when SharkNinja ships the repaired or replacement unit.

How to initiate a warranty claim
You must call 1-800-798-7398 to initiate a warranty claim. You will need the receipt as proof of purchase. We also ask that you register your product online at registeryourshark.com and have the product on hand when you call, so we may better assist you. A Customer Service Specialist will provide you with return and packing instruction information.

How state law applies
This warranty gives you specific legal rights, and you also may have other rights that vary from state to state. Some states do not permit the exclusion or limitation of incidental or consequential damages, so the above may not apply to you.

REGISTER YOUR PURCHASE

registeryourshark.com
Scan QR code using mobile device
Scan here or visit: qr.sharkclean.com/odortech for more information

Benefits of registering your product and creating an account:

• Get easier, faster product support and access to warranty information
• Access troubleshooting and product care instructions
• Be among the first to know about exclusive product promotions

TIP: You can find the model and serial numbers on the QR code label on the bottom of the back of the vacuum pod.

RECORD THIS INFORMATION
Model Number:
Serial Number:
Date of Purchase:  (Keep receipt)
Store of Purchase:

TECHNICAL SPECIFICATIONS

• Voltage: 120V~, 60Hz
• Watts: 1416W

ODOR NEUTRALIZER TECHNOLOGY SPECIFICATIONS

1. Product Name: Odor Neutralizer Technology Cartridge
2. Manufacturer: Shark Ninja 89 A Street Needham, MA 02494
3. Weight: 17.6g / 0.62oz
4. Ingredients: Solid SM composite polymer C17 + fragrance SE 272235

References

• Processing QR Code
• Find Shark® Clean Parts & Accessories - Shark®

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