Salamander Pumps TankBoost 350L 3.0 Bar Mains Water Booster System User Guide

Salamander Pumps TankBoost 350L 3.0 Bar Mains Water Booster System User Guide

Safety, installation & warranty guide Important – read this first!

Safety in Operation

These appliances are not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance in a safe way by a person responsible for their safety and understand the hazards involved.

Children should be supervised to ensure that they do not play with the appliance.

Cleaning and user maintenance shall not be made by children without supervision.

If the supply cord is damaged, it must be replaced by the manufacturer, it’s service agent, or similarly qualified person in order to avoid a hazard.

The installation must be carried out to comply with the latest Water Supply Regulations, Wiring/Electrical Regulations, Building Regulations and local byelaws. Correct installation is the guarantee of safety and a trouble free system. It is therefore important to read these instructions thoroughly and ensure you comply with them. Incorrect fitting could cause serious injury, death, property damage and invalidate the warranty

If your installation is complicated or you have any questions please consult PUMPWISE TECHNICAL HELPLINE on 0191 516 2002 (01844-3212 ROI)

We encourage installers to consult the PumpWise helpline, where our technical team can give you first-rate advice regarding installation.

The warranty for these products can be registered by calling PumpWise on the number above or by visiting : www.salamanderpumps.co.uk

Do not unpack until ready to use. Store product upright and in a dry, frost free location.

This product must be installed by a qualified/ competent person. Please leave this installation guide with the customer for reference to maintenance and safety information.

Thank you for choosing
Salamander Pumps

Product Description

TankBoost is a single unit solution for domestic situations with low incoming mains water pressure or flow, and/or a restrictive incoming main water pipe (typically lead mains). TankBoost can deliver up to 80lpm of water at up to 3 bar pressure. The unit consists of a submersible pump within a potable water tank, with an integrated pressure vessel.

TankBoost is available in 4 different tank sizes (100L, 200L 350L & 450L) depending on the volume of stored water required for the installation site. Additional storage tanks are available to link to the original unit to increase the volume of stored water.

NOTE: the additional storage tank size must match the original unit size to avoid any water imbalance.

Performance curve, applicable to all TankBoost pumped models.

TankBoost Dimensions

Additional Storage Units

Installation Notes

Location

• The floor/mounting surface (supporting TankBoost) must be flat and level, fully supporting the unit. It must be able to withstand the maximum full weight of the TankBoost unit (please refer to the technical specification for the weights of each unit). Additional supports should be added to the support surface if required.
• Once a suitable location has been identified, the unit should be removed from the packaging and inspected for any damage
• Carefully move the unit into position.
• The connection to the TankBoost inlet should be made after the supply to a drinking water taps, such as a kitchen tap
• Ensure that the stored volume of water remains above 4°C and below 20°C to avoid bacterial growth and to protect the unit from frost. Note: Insulation may need to be applied to the outside of the tank to achieve this.
• To ensure the unit cannot tip, the unit should be fixed to a suitable supporting wall.

General Plumbing’

• The existing domestic plumbing should have a single outlet taken before the inlet to TankBoost to allow for a supply of fresh drinking water (typically the kitchen sink).
• To protect the unit from bacterial growth and frost, ensure the unit is located and sufficiently insulated in an area where the stored water temperature remains between 4°C-20°C.
• Installation must comply with the relevant water regulations or local byelaws.
• In line with good plumbing practice and water regulations, ensure that a double check valve has been fitted directly after the mains stop tap to the house.
• Earth continuity must be maintained on the pipework.
• Good plumbing practice is to fit full bore isolating valves into the inlet and outlet pipe work of TankBoost to facilitate service and removal of the unit. Consult the installation diagram for more information.
• Never fit to hot water pipework
• Never use jointing compounds, Boss White, hemp, or steel wool.
• Solder fluxes must not come into contact with any part of the unit.
• All associated pipework must be thoroughly flushed before making final connections to the TankBoost unit.
• 28mm pipework is recommended from the outlet of the unit to allow maximum flow rate. Smaller diameter pipes may result in reduced flow rates.
• All pipework to and from the TankBoost unit should be supported with pipe clips.
• If the supply is known to be lime/calcium (hard) water, fit extra filtration before the unit. Always consult filter manufacturer’s literature for correct installation.
• It is advisable to fit a filter before the inlet to the unit.
• A tundish can be added to the overflow pipework to allow any overflow to be visible.
• Tank may flex slightly when fully filled and is built to accommodate this.
• If necessary an additional drain-off point can be added to the tank at the tank link connector position.

Typical Installation Diagrams

Typical Installation for TankBoost with Additional Storage Unit TANK

Additional storage tanks must be the same capacity as the main TankBoost unit. The tanks must be located next to each other and on the same level. The total volume of stored water must not be more than will be used in a single day. The supplied tank connector kit should be used to link the tanks.

Electrical Installation

• TankBoost must be connected to the electrical supply using the mains cable, wired to a UK 3-pin plug or fused spur (with a fuse no greater than 5A).
• The supply cord should be cut down to a suitable length to avoid excess cable. Any excess cable must not be coiled.
• This must be an accessible connection that has been installed in compliance with IET Wiring Regulations.
• The connection must be earthed via the supply cord and the circuit must be suitably RCD protected. All pipe work must be cross bonded in accordance with the IET Regulations.
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent, or similarly qualified person in order to avoid a hazard.
• Water should not be allowed to come into contact with the electrical connection.
• If the unit is to be installed in a loft, garage, outbuilding or other location where there is a risk of water ingress or condensation to the connection, an appropriately IP rated socket must be used.
• The mains lead wires in this unit are coloured as follows:
  Brown = Live
  Blue = Neutral
  Green & Yellow = Earth

Commissioning

Before you make electrical supply to unit:

1. Flush the inlet pipework with water, before connecting to the tank, then turn off mains water supply at the stop tap.

2. Connect inlet pipework to the unit.

3. Check that all isolating valves are open (except mains bypass valve which should be closed) – see typical installation diagrams.

4. Turn mains water on at the stop tap to fully fill the tank with water. Inlet flow will stop when shut off by the float valve.

5. Check there is at least 25mm gap between the level of the water when full and where the water exits the inlet valve. Adjust the float position if necessary.

6. Inspect inlet pipework connected to the unit for leaks.

7. Open all the water outlets BEFORE electrically switching the pump on. It is important to ensure all air can be discharged through the system (all the hot and cold outlets on a whole house application).

8. Switch on electrical supply to TankBoost (the screen will display ‘OFF’.

9. Press the power button on the control unit, the pump will automatically start and begin pumping water.

10. Screen will display the current pressure of the system. Note: It may take a few seconds for the pump to clear any air locks and begin pumping water. It may also be necessary to stop and start the pump a few times to allow all air to be discharged. This can be done by pressing the ‘Enter’ button to switch off the pump and then pressing it again to turn the pump on.

11. If TankBoost does not activate, please refer to the trouble shooting section of these application notes.

12. Close all household outlets.

13. Check that pump turns off (this may take a few seconds while the pump pressurises the system).

14. Check for leaks while the system is pressurised.

15. During normal operation, it is not necessary to adjust the control unit.

Maintenance

Pressure Vessel Pre-Charge

• To maintain optimum performance of the system, the external pressure vessel (supplied with the unit) is pre-charged to 1.5 Bar. This air pre-charge pressure within the vessel should be maintained with an annual check:

• Isolate pump electrically.

• Release system water pressure by opening an outlet on the system and leave the outlet open to drain all remaining water within the system.

• Lift vessel from it’s locator at the rear of the unit.

• Remove cap protecting the Schrader valve.
  

• Check pre-charge at Schrader valve using a tyre pressure gauge.

• If below 1.5 bar, increase the pressure by injecting air into the vessel via the Schrader valve using a car or bicycle pump. If pressure is greater than 1.5 bar, remove pressure by depressing the centre of the valve.

• Replace the protective cap and place the vessel into the locator at the rear of the unit.

Standards & Approvals

• Water Ingress Protection rating – Pump: IPX8, Controller: IP55
• Complies with European & UK Directives (CE & UKCA)
• EN 60335-1:2002 and EN 60335-2-41:2003 Household and similar electrical appliances – safety (Part 1 General requirements and Part 2-41 Particular requirements for pumps)

Regular Activation

We recommend that the unit is activated for at least five minutes every four weeks. This is to avoid a build-up of water scale in the mechanical components if the unit is unused for long periods.

Stored Water Condition

As with any stored volume of water, the water temperature needs to remain below 20°C. The quality of stored water will deteriorate with time and temperature. Bacterial growth rates will be higher when the conditions are warm. If the water remains unused for long periods of time, the tank should be drained and flushed through. The tank should be cleaned on an annual basis to protect against bacterial growth. The tank can be drained by isolating the mains water supply to the fill valve and using the pump to empty water out of the tank via the outlets supplied by the unit.

Technical Specification

The company operates a policy of continuous development and reserves the right to change any of the specifications of its products without prior notice. All information data and illustrations given in this leaflet may be subject to variation.

Troubleshooting

fuse.Check circuit breaker.Check display on control unit – refer to fault codes on page 12..
Inlet/Outlet Connections| Check that the connections are plumbed in the correct way round and all valves are open as per installation diagram.Check that an outlet is open to allow water flow.
Insufficient stored water| Check that the mains stop tap is open. Check the tank is full before start up.TankBoost stores water. When this has been consumed, the pump will turn off and periodically restart to re-pressurise the system. Wait for the tank to refill before trying further actions. Additional stored water tanks can be connected if required. Total water storage should not exceed estimated system water usage for a 24hr period.Check all isolating valves are open before the unit.
Reduced/ Intermittent flow| Restricted outlets| Check there is no blockages or leaks in the pipework being fed by the unit.
Pump starts with all outlets closed| Leak in system| Check for leaks on pipework supplied by the unit.
Outlet open| Ensure all outlets are fully closed or capped – i.e. no dead legs in pipework.
Unit is noisy| Air in system| Open all outlets and discharge air. Check stored water volume.
Base site uneven/ not level| Ensure unit is fully supported across its entire base. Surface should be flat and level, capable of supporting filled tank weight as per specification table. Unit could be located on top of a carpet/ mat to dampen vibrations.
Unit is leaking| Tank has suffered chemical damage| Ensure that no part of the TankBoost unit has come into contact with chemical substance e.g. solder flux.
Unit exposed to extreme temperature| Ensure adequate frost protection.
Unit appears to have leaked but not sure| Check any surrounding pipework for leaks.Check condensation build up – large volumes of cold stored water can allow condensation to form on the tank faces. Insulate tank.
Unit does not switch off when all outlets closed| Outlet open| Ensure all outlets are fully closed or capped and check all pipework for leaks.
Pressure sensor calibration| Contact Salamander Pumps.

Control Unit Display Codes

In normal operation the control unit displays pressure or current readings directly from the pump in the tank unit. An LED will be lit up to show whether the pressure is being displayed (in bar or psi) or whether current is being displayed (in Amps).

up the pump), allow the tank to refill and manually restart the unit by pressing the power/enter button.This error code indicates that the unit will enter into protective shut down to protect the pump.To restart the unit, press the power (enter) button. If the problem persists, please contact Salamander for technical advice.Additional storage tanks can be connected to increase the stored volume of water. Note: total stored water should not exceed estimated usage for a 24 hour period.
A02| Current Overload| This code is displayed if the nominal pump current exceeds 4.8A. 4 automatic reset attempts will be performed by the control unit before remaining off until manually reset. During these attempts, the current will be displayed. To restart the unit manually, press the power (enter) button. If the problem persists, please contact Salamander for technical advice.
A04| Fast Cycling (Hammering)| This code is displayed if the system loses pressure instantly when the outlets are closed this will force the pump to switch on and off in a fast cycle. The code is activated when 3 consecutive cycles occur quickly. Check the air pre-charge pressure in the pressure vessel is 1.5 bar. To restart the unit, press the power (enter) button If the problem persists, please contact Salamander for technical advice.
A05| Pressure Transmitter Requires Recalibration| Contact Salamander for technical advice if this code is displayed.

Factory Reset (Control Unit)

Your unit is pre-set with its operating parameters during assembly and testing.

If your unit is failing to operate and if instructed to do so by the Salamander Tech Desk team, please follow these instructions to reset your unit:

Press and hold ▲ + ▼ + for 5 secs until the screen shows “nc”

Press 10 times until the screen shows “r50”

Press ▲ to change the value to “r51”

Press – the screen will show “OFF”

Press “A” for 3 seconds to set the max pump operating current – the number on screen will flash

Press ▲ or ▼ to display 4.8

Press **** – the screen will show “OFF”

Press ▲ for 3 seconds to set the cut in pressure – the number on screen will flash

Press ▲ or ▼ to display 2.0

Press **** – the screen will show “OFF”

Press ▼ for 3 seconds to set the cut out pressure – the number on screen will flash

Press ▲ or ▼ to display 2.8

Press the screen will show “OFF”

Press to restart the unit.

Additional Water Storage Tanks

• Additional storage tanks must be the same size as the main pumped unit.
• All tanks must be located on the same level and as close together as possible so as not to restrict movement of water between the tanks.
• Total volume of stored water must not be more than will be used in a single day.
• The supplied tank connector kit should be used to link the tanks.

1. Remove the inlet float valve from the main tank with the pump/control unit.

2. Insert the supplied bung into the resulting hole.

3. Remove the tank link plug from the main tank.
   

4. Attach the supplied threaded push-fit connectors to each tank ensuring a watertight seal is made.
   

5. Position the tanks side by side on a flat level surface capable of supporting the weight of both units when filled.

6. Assemble the linking kit as shown below.
   
   Step 1 : pipe inserts should be pushed into each pipe end.
   
   Step 2: pipes and drain plug should be pushed into each push-fit connector as shown, ensuring a watertight fit and that the collars have been tightened.

7. Insert the assembled linking kit into the push fit connectors on the tanks, ensuring a watertight fit. Note, ensure the pipes are fully inserted and that the collar on the push-fit has been tightened.
   

8. It is important that the mains water inlet is connected to the tank without the pump to ensure a good turnover of water within the tanks.

9. Continue to follow the installation instructions from page 6. Refer to the typical installation diagrams on page 7 for further guidance.

WEEE Directive

Your appliance contains valuable materials which could be recovered or recycled. At the end of the product’s useful life please dispose of it at an appropriate civil waste collection point.

WEEE Directive 2012/19/EU At the end of the product life dispose of packaging and product in a corresponding recycling centre. Do not dispose of the unit with the usual domestic refuse. Do not burn the product.

PumpWise and Warranty

Monday – Thursday 8.30am – 4.30pm
Friday 8.30am – 2.30pm

PumpWise is the cornerstone of Salamander’s support service to our customers and the means by which our customers are guaranteed:

• Selection of the right pump for the job
  With more than 30 pumps in our range, the PumpWise team can help you to choose the pump that’s most suitable to your specific installation.

• The avoidance of installation pitfalls
  Due to the technical nature of our products, it is essential that they are fitted according to our installation guidelines. The PumpWise team are available to talk through any installation questions and provide technical support and guidance.

• Warranty
  TankBoost has a two year warranty.

Our PumpWise commitment
Our PumpWise helpline is here to help you and we aim to provide a support service second to none. Installers and consumers can be sure of a speedy response to requests for technical help, guidance, and advice.

Your warranty
TankBoost comes with a two year warranty. This warranty will operate from the date of purchase and is subject to the installation guidelines being followed correctly (please refer to our installation notes and our Commissioning checklist).

Please complete the warranty registration online at www.salamanderpumps.co.uk or by calling 0191 516 2002.

For further details please contact the
PumpWise team:
Telephone: 0191 516 2002
Email: tech@salamanderpumps.co.uk

PLEASE NOTE : Incorrect installation will invalidate the unit warranty. Please fully read the following terms and conditions.

To the installer
Please follow the guidelines for the installation provided in this brochure and call the PumpWise helpline for installation advice. Once installation has been completed and the system has been tested to your satisfaction, please assist the customer by giving them the information needed to complete the online warranty registration. Please note that Salamander are able to provide an onsite service visit which may be chargeable.

Warranty

The Scope of the Warranty

SALAMANDER PUMPED SHOWER SYSTEMS LTD (“the company”) Warrants subject to the terms and conditions below for the Warranty period(s) specified in paragraph 3 that the

Company shall:

Repair or replace free of charge the product(s) specified on the Warranty registration or any component part thereof (together referred to as “the equipment”) which shall in the opinion of the Company have proved defective by reason only of the Company’s materials or workmanship providing always that the Company shall be under no obligation whatsoever under this Warranty to repair or replace equipment which shall have been misused modified altered or transformed in any way without the consent in writing of the

Company or if any component or accessory shall have been replaced by a type not specified by the Company or if the equipment is incorrectly installed or operated or used other than as described in the instruction manual or if any servicing or repair of the equipment shall have been carried out otherwise than by an authorised

Company dealer appointed by the Company (“dealer”).

The Company’s liability under this Warranty is limited to the said repairs or replacement and shall under no circumstances extend to any financial loss or damage including consequential losses alleged to have been suffered by the claimant.

Subject as provided in this warranty and except where the equipment is sold to a person dealing as a consumer all warranties, conditions or other terms implied by law are excluded to the fullest extent permitted by law.

Nothing in this warranty shall exclude liability for death or personal injury caused by the Company’s negligence.

The Warranty Periods

The Warranty periods referred to in paragraph 1 above are as follows:

a. TankBoost product manufactured by the Company two years from date of purchase provided the warranty is registered with the Company within 15 days of purchase.
b. Products supplied by the Company, but not of the Company’s manufacture – one year from date of purchase.
c. The warranty period in respect of any product repaired or replaced under the warranty shall be part of the above period(s) which remain unexpired.
d. In the event of a claim for repairs or replacement being made under the terms of this Warranty in the circumstances where in the opinion of the Company the defect has not been caused by the Company’s materials or workmanship then the Company reserves the right to charge the claimant at its current hourly rates and list prices in respect of any service engineer’s time and any replacement of parts.
e. This Warranty is given in addition to and does not affect your statutory rights as a consumer.
f. This Warranty is valid and enforceable for equipment purchased and used exclusively in the UK and The Republic of Ireland only.
g. Where the Company makes a replacement the equipment replaced shall be returned to the Company forthwith and shall become the property of the Company.
h. No authority has been given to any person, firm or company to vary the terms of this Warranty

Terms and conditions

This Warranty shall only be enforceable by you if the following terms and conditions have been complied with:

a That the product has been installed in accordance with the installation instructions, guidance and advice contained within the installation and warranty guide and/or provided by the Salamander help desk.
b You are the original purchaser of the equipment from a dealer and not an assignee or subsequent purchaser of the equipment.
c You must evidence the date of purchase by retaining the original invoice from the dealer. Without such evidence the Company reserves the right to reject any such claims under the terms of this Warranty.
d Within 15 days of delivery of the equipment to you the Warranty is registered with the Company.
e Within thirty days of discovery of a defect giving rise to liability under paragraph 1 above you give notice thereof in writing to the Company

Get in touch, we’re here to help call us on 0191 516 2002

Unit 2c Colima Avenue
Enterprise Park West
Sunderland, SR5 3XE

For ROI/EU Customers:
MT Agencies Ireland Ltd
Fearn House, Jamestown Business Park
Jamestown Road, Finglas
Dublin 11, D11 K7TV

Register your warranty
Online at: www.salamanderpumps.co.uk
By phone: 0191 516 2002

References

• Salamander Pumps | Shower Pump | Mains Booster Pump

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