NISSAN NTB22-033 Clock Inaccurate and-or Freezes User Manual
- June 11, 2024
- Nissan
Table of Contents
NISSAN NTB22-033 Clock Inaccurate and-or Freezes
Product Information
Classification: AN21-022
Reference: NTB22-033
Date: April 27, 2022
The product is an AV control unit for Nissan vehicles that may experience
issues with the clock inaccurately or freezing. This bulletin provides
instructions for checking the software version and updating the AV control
unit.
Product Usage Instructions
-
Push the MENU button.
-
Select the Settings icon.
-
Select the Info icon. If the Info icon does not appear, this
bulletin does not apply. -
Select System Information.
-
Select Software Version.
-
If the Software Version is NOT 0830, select the back button and continue to step 6 on the next page. If the Software Version is 0830, select the back button, this bulletin does not apply.
-
Insert special tool USB drive J-52727-1 into the CONSULT PC.
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Open ASIST.
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Select Specialty Tools, and then select Infotainment Software Updates.
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Select the check box next to the IVI830 infotainment update-software.
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Use the drop-down menu and select the location of the USB drive that was inserted in step 6.
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Select Download, and then wait for the download to complete.
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If there is not enough space on the CONSULT PC hard drive, attempt to clear space or connect a new hard drive.
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Select OK once the transfer is complete and safely remove the USB drive from the CONSULT PC.
Note : Nissan Bulletins are intended for use by qualified technicians who are properly trained and have the necessary equipment, tools, safety instruction, and know-how to do a job properly and safely. If you believe that a described condition may apply to your vehicle, see your Nissan dealer to determine if this bulletin applies to your vehicle.
CLOCK INACCURATE AND/OR FREEZES
APPLIED VEHICLES:
- 2020 Kicks (P15) – SR and SV
- 2020-2021 NV200 (M20)
- 2020-2021 Versa (N18) – SR and SV
SERVICE INFORMATION
When diagnosing an infotainment issue, always confirm that the latest software
is installed in the AV control unit before starting the diagnosis.
The software update in the following service procedure is to address the items
below:
- Clock inaccurate
- Clock freezes
Refer to steps 1 – 5 on pages 3 – 4 to confirm that this bulletin applies.
Nissan Bulletins are intended for use by qualified technicians, not ‘do-it-
yourselfers’. Qualified technicians are properly trained individuals who have
the equipment, tools, safety instruction, and know-how to do a job properly
and safely.
NOTE : If you believe that a described condition may apply to a
particular vehicle, DO NOT assume that it does. See your Nissan dealer to
determine if this applies to your vehicle.
REQUIRED SPECIAL TOOL
- One of special tool USB drive J-52727-1 was previously shipped to each dealer and should already be available (Figure 1).
- Do not use any other USB drive to perform the procedure in this bulletin.
- Additional USB drives may be purchased from Tech•Mate: nissantechmate.com or 1-800-662-2001.
HINT: The update-software must be the only file on the USB drive
SERVICE PROCEDURE
Check Software Version
-
Push the MENU button.
-
Select the Settings icon.
-
Select the Info icon.
If the Info icon does not appear as shown in Figure 4, this bulletin does not apply -
Select System Information.
-
Select Software Version.
-
If the Software Version is NOT 0830, select the back button and continue to step 6 on the next page.
-
If the Software Version is 0830, select the back button, this bulletin does not apply.
-
Update the AV Control Unit
IMPORTANT: Before starting, make sure: -
ASIST is connected to the internet.
-
ASIST has been synchronized (updated) to the current date.
-
-
Insert special tool USB drive J-52727-1 into the CONSULT PC.
-
If the infotainment software has already been downloaded onto special tool USB drive J-52727-1 from a prior service procedure, skip to step 15 on page 8.
HINT: -
Special tool USB drive J-52727-1 is the only USB drive approved for use with this procedure.
-
The update-software is estimated to take 4 hours to download to the USB drive.
-
The update-software must be the only file on the USB drive.
-
-
Open ASIST.
-
Select Specialty Tools, and then select Infotainment Software Updates.
-
Select the check box next to the “IVI830” infotainment update-software (Figure 9).
-
Use the drop-down menu and select the location of the USB drive that was inserted
-
Select Download, and then wait for the download to complete.
HINT:- The update-software is estimated to take 4 hours to download to the USB drive.
- If, while attempting to download the software to the CONSULT PC, you receive the message shown in Figure 10:
- Attempt to clear space on the CONSULT PC hard drive.
-
Select OK.
-
Once the transfer is complete, safely remove the USB drive from the CONSULT PC.
a. From the PC toolbar, select the Safely Remove Hardware icon.-
The icon is on the toolbar, or can be found after selecting the arrow.
b. Select the USB drive to be removed, and then remove the USB drive from the CONSULT PC. Follow the steps to safely remove the USB drive. If not followed, the USB drive may corrupt the infotainment update-software. -
If you are not familiar with the process of safe USB drive removal, ask for assistance at your dealer.
-
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Close all ASIST Infotainment Software Update screens.
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Set the parking brake.
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Start the engine, and then wait 60 seconds for the system to load.
HINT: The engine needs to idle for the duration of the update to retain battery charge. -
Insert the USB drive with the infotainment update-software into the vehicle’s USB media port (Figure 13).
-
Do not remove the USB drive during the update to the vehicle until instructed to.
HINT: Charging ports are marked in the vehicle with a “lightning bolt” symbol. -
Do not insert the USB drive into a charging port. If used, the update-software and/or
-
USB drive may become damaged. Only insert the USB drive in a USB media port.
-
-
Wait approximately 10-30 seconds for the screen in Figure 15 to appear.
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The screen in Figure 16 may briefly appear. Do not remove the USB drive. The audio system will detect the USB and continue the update.
-
Wait for the update to complete.
- Follow the on-screen instructions while waiting.
HINT: The update may take 15-25 minutes.
- Follow the on-screen instructions while waiting.
-
Once the update is complete (Figure 18), remove the USB drive; the system will reboot (restart).
HINT : The system will not reboot until the USB drive is removed.
Notice
Steps 21-28 must be completed. If they are not completed, the update may become corrupted. -
Allow the reboot to complete (approximately 30 seconds).
- The Nissan logo will be displayed during the reboot.
-
Turn the ignition OFF.
The steps below will fully reboot the infotainment system twice.**** -
Open and close the driver door, and then ensure that all doors are closed.
-
Wait 5 minutes.
Ensure that all doors remain closed during the 5 minute wait period. If a door is opened during the 5 minute wait period, the update may not complete and the AV control unit may become inoperable.
HINT: The engine does not need to be running for the next steps. -
Turn the ignition ON (engine OFF) and wait for the Nissan logo to appear (Figure 19).
- If the Nissan logo does not appear (this might take up to 30 seconds), start over from step 22.
-
After the Nissan logo appears, wait about 1 minute.
- The MENU (Home) screen in Figure 20 will be displayed.
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Turn the ignition OFF.
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Repeat steps 23-27 one more time (for a total of 2 times to complete the update).
Confirm Software Version
- Push the MENU button.
- Select the Settings icon.
- Select the Info icon.
- Select System Information.
- Select Software Version
- If the Software Version is NOT 0830, return to step 6 on page 5 and repeat the reprogramming process.
- If the Software Version is 0830, proceed to CLAIMS INFORMATION on the last page.