Rheem Water Heaters Certificate of Limited Warranty User Manual

Rheem Water Heaters Certificate of Limited Warranty User Manual

LIMITED WARRANT

For the RHEEM® Residential Gas or Electric Water Heater Models

GENERAL
This Limited Warranty is only available to the original owner of this water heater. It is not transferable. Rheem Sales Company, Inc. (Rheem) warrants this Rheem® water heater, and its component
parts, to be free from defects in materials and workmanship, under normal use and service, for the Applicable Warranty Period. At its option, Rheem will repair or replace the defective water heater, or defective component part(s), in accordance with the terms of this Limited Warranty, if it fails in normal use and service during the Applicable Warranty Period. The replacement water heater must be manufactured by Rheem. The replacement component part(s) must be Rheem-authorized component part(s). The replacement unit will be warranted only for the unexpired portion of the original unit’s Applicable Warranty Period.

APPLICABLE WARRANTY PERIODS

The Applicable Warranty Period is six (6) years of warranty coverage as follows: one (1) year of Full Warranty coverage followed by five (5) years of Limited Warranty coverage if the water heater is installed in a single-family dwelling. If the water heater is installed anywhere other than a single-family dwelling, the Applicable Warranty Period is one (1) year of Limited Warranty coverage only. The Applicable Warranty Periods begin on and are measured from, the date of original purchase by the original owner, if properly documented. If the date of original purchase is not properly documented, then the Applicable Warranty Periods begin on, and are measured from, the date of manufacture of the water heater plus thirty (30) days.

1-YEAR FULL WARRANTY
Repair or replacement of any part of the water heater that fails due to a defect in materials or workmanship. During this one (1) year Full Warranty period, we will also provide, free of charge, all labor and in-home service we determine is necessary to change out a defective part or replace a leaking tank.

5-YEAR LIMITED WARRANTY
During the five (5) year Limited Warranty, which immediately follows the 1-year Full Warranty period, Rheem will provide replacement of any part that fails due to a defect in materials or workmanship. A replacement water heater will be provided should the tank leak after the original installation. You will be responsible for any labor, in-home service, shipping, removal, disposal, or reinstallation cost after the 1-year Full warranty coverage period expires.

EXCLUSIVE WARRANTY – LIMITATION OF LIABILITY
This Limited Warranty is the only Warranty for this unit given by Rheem. No one is authorized to make any other warranties on behalf of Rheem. ANY IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, SHALL NOT EXTEND BEYOND THE APPLICABLE WARRANTY PERIODS SPECIFIED PREVIOUSLY. RHEEM’S SOLE LIABILITY, WITH RESPECT TO ANY DEFECT, SHALL BE AS SET FORTH IN THIS LIMITED WARRANTY, AND ANY CLAIMS FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING DAMAGE FROM WATER LEAKAGE) ARE EXCLUDED. Some states do not allow limitations on how long an implied warranty lasts or for the exclusion of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This Limited Warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. We suggest you immediately complete the information below and retain this Certificate of Limited Warranty in the event warranty service is needed. Reasonable proof of the date of the original purchase of the water heater may be
required to establish its “in-warranty” status.

WARRANTY EXCLUSIONS

This Limited Warranty will not cover:

•  Service trips to your home to teach you how to install, use, or maintain this water heater or to bring the water heater installation into compliance with local building codes and regulations.
• Damages, malfunctions, or failures resulting from failure to install the water heater in accordance with applicable building codes/ordinances or good plumbing and electrical trade practices.
• Damages, malfunctions, or failures resulting from improper installation or failure to operate and maintain the water heater in accordance with the manufacturer’s instructions provided.
• Performance problems are caused by improper sizing of the water heater or (pertaining to gas models) the gas supply line, the venting connection, or combustion air openings or (pertaining to electric models) electric service voltage, wiring, or fusing.
• Damages, malfunctions, or failures caused by improper conversion from natural gas to LP gas or LP gas to natural as a fuel source
• Damages, malfunctions, or failures caused by operating the water heater with the anode rod removed or with modified, altered, or unapproved parts installed.
• Damages, malfunctions, or failures caused by abuse, accident, fire, flood, freeze, lightning, acts of God, and the like.
• Tank failures (leaks) caused by operating the water heater in a corrosive or contaminated atmosphere.
• Damages, malfunctions, or failures caused by operating the water heater with an empty, or partially empty, tank (also known as “dry firing”).
• Damages, malfunctions, or failures caused by operating the unit at water temperatures exceeding the maximum setting of the operating, or high limit, control.
• Tank failures are caused by operating the water heater when it is not supplied with potable water, free to circulate at all times.
• Damages, malfunctions, or failures caused by subjecting the tank to pressures, or firing rates, greater than those shown on the rating label.
• Damages, malfunctions, or failures resulting from the use of any attachment, including any energy-saving device, not authorized by Rheem.
• Units installed outside the fifty states (and the District of Columbia) of the United States of America.
• Units removed from the original installation location.
• Units that have had their rating labels removed. A water heater should not be operated if the rating label is removed.

HOW TO OBTAIN WARRANTY CLAIM ASSISTANCE

Any claim for warranty assistance must be made promptly. First, determine if your water heater is “in-warranty” (that is, within the Applicable Warranty Period). You can determine your unit’s warranty status by obtaining the complete model number, the complete serial number, and the date of original purchase of your water heater and then accessing the “Warranty Verification” information on the Rheem Water Heater Division’s Internet website www.rheem.com or contacting Rheem Water Heaters’ Claims Department (telephone 866-279-4566) during normal business hours to determine if the Applicable Warranty Period has expired.

If your water heater is “in-warranty”, contact the plumber, or mechanical contractor, that installed it for assistance with the warranty repairs, or replacement, required. You may also select a plumber, or mechanical contractor, from your local Yellow Pages to assist you. Rheem Water Heaters’ Technical Service personnel are available to assist you – by telephone 866-279-4566 or via our website www.rheem.com – in obtaining “in-warranty” service or to answer your questions about the operation or repair of your water heater during normal business hours. Be prepared to provide the plumber, mechanical contractor, or Rheem Technical Service person you call with the complete model number, the complete serial number, and the date of original purchase of your water heater in addition to an explanation of your water heater problem.

If an exact replacement is not available, Rheem will provide you with the current model of your water heater, or component part(s), or a replacement unit with comparable operating features. If government regulations or industry certification or similar standards require the replacement water heater, or replacement component part(s), to have features not found in the defective water heater, or the defective component part(s), you will be charged for the difference in price represented by those required features. If you pay the price difference for those required features and/or to upgrade the size and/or other features available on a replacement new water heater, you will also receive a complete new Limited Warranty (with the full Applicable Warranty Period) for the replacement new water heater.

Rheem reserves the right to inspect or require the return of, the failed water heater or the defective component part(s). Each “in-warranty” failure water heater must be made available to Rheem (with the rating label and all the component parts intact) in exchange for the replacement water heater. Each defective “in-warranty” component part to be replaced must be returned to Rheem in exchange for the replacement component part. Warranty compensation is subject to validation of “in-warranty” coverage by Rheem Claims Department personnel.

• To obtain warranty compensation for an “in-warranty” water heater failure, you must provide Rheem with: (at Rheem’s option) either the failed water heater (with the rating label and all the component parts intact) or the complete original rating label (photocopies are not acceptable) removed from the failed water heater; the complete model number and the complete serial number of the Rheem water heater that replaced the failed unit; and the date the original water heater failed. You may also be required to provide documentary proof of the failed water heater’s date of original purchase to establish its “in-warranty” status.
• To receive warranty compensation for an “in-warranty” defective component part, you must provide Rheem with the defective component part; the complete model number and the complete serial number of the Rheem water heater from which the defective component part was removed; and the date the defective component part failed. You may also be required to provide documentary proof of the date of original purchase of the Rheem water heater from which the defective part was removed – or the date of purchase of the part (if it was purchased separately) – to establish the “in-warranty” status of the defective component part. Warranty claim documentation should be mailed promptly to Rheem Water Heaters, Claims Department, 1241 Carwood Court, Montgomery, Alabama 36117.

LABOR, SHIPPING, AND PROCESSING COSTS

After the one (1) year Full Warranty expires, the five (5) year Limited Warranty does not cover any labor expenses for service, repairs, reinstallation, permits, or removal and disposal of the failed water heater, or defective component part(s). All such expenses are your responsibility. Rheem will pay the transportation costs for an “in-warranty” replacement water heater, or “in-warranty” replacement component part(s), to a convenient delivery point (selected by Rheem) near the place the original water heater, or original component part(s) is located: such as a local Rheem water heater retailer. You must pay any local freight charges, including the cost of returning the failed water heater, or defective component part(s), to a convenient shipping location (selected by Rheem): such as a local Rheem water heater retailer. Rheem does not authorize, recommend, or receive any benefit from any claims processing or similar fees charged by others to process warranty claims for any Rheem water heater, or component part(s). Rheem will not reimburse any party for these, or any other, fees not specifically covered in this Limited Warranty document.

DO NOT RETURN THIS DOCUMENT TO RHEEM. KEEP IT WITH YOUR WATER HEATER OR BUSINESS RECORDS.
Name of Owner: __
Owner’s Address: _____
___
Name of Plumber/
Mechanical Contractor – Installer: __
Address of Plumber/
Mechanical Contractor – Installer: _____
___
Telephone Number of Plumber/
Mechanical Contractor – Installer: __
Date of Water Heater Installation: ____
Model Number of Your Water Heater: _____
Serial Number of Your Water Heater: __

• Rheem Water Heaters Claims Department
• 1241 Carwood Court Montgomery, Alabama 36117
• Important Telephone Numbers: Rheem Claims Department
• 866-279-4566 Rheem Technical Service Department 866-279-4566

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