Starlink Long Wall Mount User Manual

: June 10, 2024
: Starlink

Table of Contents

Long Wall Mount
INSTALLATION CONDITIONS
SAFETY NOTICES
LIGHTNING PROTECTION
SETUP
Instructions
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Starlink Long
Wall Mount

Long Wall Mount

If you are uncomfortable with any part of the installation process, do not attempt – contact a professional to install your Starlink. Starlink is not responsible for injury or damage caused to property due to the installation process. Please be aware that inclement weather (e.g., heavy rain, snow, or wind) can affect your satellite internet connection, potentially leading to slower speeds or a rare outage.
The Starlink will detect and melt snow that falls directly on it; however, accumulating snow around the Starlink may block the field of view. We recommend installing Starlink in a location that avoids snow build-up and other obstructions from blocking the field of view.
If your Starlink App displays a “Motors Stuck” alert, your Starlink may be mounted in a way that it cannot reach its optimal angle to connect with the satellites. We advise mounting your Starlink within 5 degrees of vertical. Mounting your Starlink in a horizontal position (e.g., on the side of your chimney), will not allow it to operate.

INSTALLATION CONDITIONS

WARNING! The Starlink router/power supply is rated for both indoor and outdoor use. See Regulatory Notices in your Starlink internet kit for information on environmental specifications of your Starlink and accessories.
WARNING! Mounts are not designed for high winds or hurricane / tornado wind loads. Tethering should be used in all cases to prevent failure in an unexpected wind event.

SAFETY NOTICES

WARNING! To reduce the risk of injury, electric shock, or fire, follow basic safety precautions, including:

Make sure the product’s power is disconnected before accessing, moving, or installing the Starlink (aka “Dishy McFlatface”). Starlink contains moving parts when powered on.
Plug the power cord into an AC outlet that is easily accessible at all times. If the power cord has a 3-pin attachment, plug the cord into a grounded (earthed) 3-pin outlet.
Only use the AC adapter and power cord provided with the system or purchased from SpaceX.
Do not operate this product with a damaged power cord set. If the power cord is damaged, replace before using this product.
During operation, do not allow the AC adapter to contact skin or a soft surface, such as carpet/rug or clothing. The product and the AC adapter comply with the user-accessible surface temperature limits defined by applicable safety standards.
Avoid using this product during an electrical storm.There is a remote risk of electric shock from lightning.
Do not operate this product if you notice crackling, hissing, popping sounds, a strong odor, or smoke coming from any parts of the system. Turn off the system, disconnect from power source, and contact Starlink technical support for assistance.
WARNING! To avoid injury to persons and damage to property when drilling, take caution and follow basic safety procedures, including:
Wear appropriate eye, hand, and face protection.
Avoid studs, electrical wiring, and water lines when drilling.
Drilling into any of these can lead to fire, shock, injury, or death.
Drill at a slight downward angle from the home interior to the home exterior and thoroughly apply sealant. Improper drilling and sealing may lead to water and/or bug intrusion and/or damage.

LIGHTNING PROTECTION

If Starlink is used in a lightning-prone area, an external lightning protection system (lightning rod, ground rod, surge protector, etc.) may reduce product susceptibility to lightning. For added protection during a lightning storm, or when it is left unattended and unused for long periods of time, unplug the product from the wall AC outlet and disconnect the antenna cable. This may prevent damage to the product from lightning and power line surges.
The warranty does not cover damage due to:

Lightning, electrical surges, fires, floods, hail, windstorms, earthquakes, meteors, solar storms, dinosaurs or other forces of Nature
Accident, misuse, abuse or alterations
Improper or neglected maintenance
For more safety, regulatory, labeling, and disposal information, refer to the Regulatory Notices in the main internet kit. The information contained herein is subject to change without notice. SpaceX shall not be liable for technical or editorial errors or omissions contained herein.

SETUP

Starlink Long Wall Mount - fig

Download the Starlink app on your phone.
Before installation, use the “Check for Obstructions” tool in the app to identify the best location for uninterrupted service.
Setup your Starlink.
After connecting, confirm your setup location is obstruction free by reviewing the data coming from your Starlink.
Additional app features: customize settings, receive updates, trouble shoot issues, and contact Support.

Box Contents

Lag Screws (x2)
Silicone Sealant
Wall Clips (x40)
Carrying Bag
Mount Template
Additional Items Needed
5/32’’ (4 mm) Drill Bit
Pencil
0.5” × 2.5” (12.7 mm × 63.5 mm) Socket
Drill
Stud/Electrical Finder
Socket Wrench
Level

Instructions

Unplug your Starlink from the wall before beginning the installation process.
NOTE: Prior to your permanent install, use the Lawn Mount in the internet kit to perform an initial setup of the Starlink. Note the direction and tilt of the Starlink and ensure your final install location will provide a clear view for this orientation.

Plan your install. Use a stud finder to locate a stud on an exterior wall. Ensure location will allow the Starlink to fully rotate without hitting the roof.
Place mount template over stud making sure holes are aligned vertically.
Drill pilot holes using the two holes on the template as your guide.
Apply silicone sealant into the top hole. Use the drill with the socket to drive in the top screw. Leave a ~1/2” (12.7 mm) gap for the mount to fit over. Apply silicone sealant to bottom hole.
Place the Long Wall Mount over top screw and slide it down to hook it onto screw.
Use the drill with the socket to drive in the bottom screw, do not tighten with drill.
Ensure Long Wall Mount is level. Tighten both screws with socket wrench.
While the Starlink is not in mount, disconnect Starlink cable from mast. Route the cable from the house’s interior.
Carry the Starlink up to the mount and reconnect the cable to the Starlink. Place the Starlink into the mount.
Use the wall clips to fasten the cable to the wall along your route. Avoid puncturing cable and sharp bends, and follow horizontal / vertical lines.