hp Aero 13-be1055ng Natural Silver Laptop User Guide

: June 10, 2024
: HP

Table of Contents

Aero 13-be1055ng Natural Silver Laptop
Product Information
Processor Configuration Setting
Connecting Devices to a USB Type-C Port
Product Usage Instructions
Sound Settings
Data Transfer
Navigating the Screen
Managing Power
Securing Your Computer and Information
References
Read User Manual Online (PDF format)
Download This Manual (PDF format)

Aero 13-be1055ng Natural Silver Laptop

Product Information

The product user manual provides information about the
following:

Components
Network connection
Power management
Security
Backing up

Additionally, the manual provides instructions on how to use
sound settings, manage power, and secure your computer and
information.

Processor Configuration Setting

Select products may have a processor configuration setting.
Please refer to the manual for specific instructions on how to
configure this setting.

Connecting Devices to a USB Type-C Port

Some products may have a USB Type-C port. Refer to the manual
for instructions on how to connect devices to this port.

Product Usage Instructions

Sound Settings

To adjust sound settings:

Navigate to the sound settings menu.
Select the audio settings option.
Adjust the volume, bass, treble, and other settings as
desired.

Data Transfer

To transfer data:

Connect the device you want to transfer data from to your
computer’s USB Type-C port (if available).
Follow the on-screen prompts to complete the transfer.

Navigating the Screen

To navigate the screen:

Use the touchpad, optional keyboard, or mouse to move the
cursor.
Click or tap to select options or open programs.

Managing Power

To manage power:

Use the sleep and hibernation modes to conserve power when the
computer is not in use.
Shut down the computer when not in use for extended periods of
time.
Use the Power icon to adjust power settings as desired.
If running on external power, ensure that the power source is
compatible with your computer.

Securing Your Computer and Information

To secure your computer and information:

Use a strong password to log in to your computer.
Enable automatic updates and install antivirus software.
Do not share personal information or log in credentials with
others.
When traveling with or shipping your computer, take appropriate
precautions to protect it from theft or damage.

User Guide
SUMMARY This guide provides information about components, network connection, power management, security, backing up, and more.

Legal information
© Copyright 2021 HP Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Celeron, Pentium, and Thunderbolt are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. Windows is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. USB Type-C® and USB-C® are registered trademarks of USB Implementers Forum. DisplayPortTM and the DisplayPortTM logo are trademarks owned by the Video Electronics Standards Association (VESA) in the United States and other countries. Miracast® is a registered trademark of Wi-Fi Alliance. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: January 2022 Document Part Number: M99639-001

Product notice This guide describes features that are common to most products. Some features might not be available on your computer. Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows is automatically updated, which is always enabled. High-speed internet and Microsoft account required. ISP fees may apply and additional requirements may apply over time for updates. See http://www.windows.com. If your product ships with Windows in S Mode: Windows in S Mode works exclusively with apps from the Microsoft Store within Windows. Certain default settings, features, and apps cannot be changed. Some accessories and apps that are compatible with Windows may not work (including some antivirus, PDF writers, driver utilities, and accessibility apps), and performance may vary, even if you switch out of S Mode. If you switch to Windows, you cannot switch back to S Mode. Learn more at Windows.com/SmodeFAQ. To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select Manuals.

Software terms By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller. For any further information or to request a full refund of the price of the computer, please contact your seller.

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user- accessible surface temperature limits defined by applicable safety standards.
iii

Processor configuration setting (select products only)
Important information about processor configurations. IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor. If you do so, your computer will not restart. You will have to perform a factory reset to restore the original settings.
iv Processor configuration setting (select products only)

Table of contents
1 Getting started…………………………………………………………………………………………………………………………………………………..1 Best practices…………………………………………………………………………………………………………………………………………………1 More HP resources ………………………………………………………………………………………………………………………………………….1
2 Getting to know your computer……………………………………………………………………………………………………………………………3 Locating hardware ………………………………………………………………………………………………………………………………………….3 Locating software …………………………………………………………………………………………………………………………………………..3 Right side ………………………………………………………………………………………………………………………………………………………3 Left side ………………………………………………………………………………………………………………………………………………………..4 Display………………………………………………………………………………………………………………………………………………………….. 5 Low blue light mode (select products only) ………………………………………………………………………………………………..5 Keyboard area………………………………………………………………………………………………………………………………………………..6 Touchpad settings and components ………………………………………………………………………………………………………….7 Touchpad settings…………………………………………………………………………………………………………………………….7 Adjusting touchpad settings……………………………………………………………………………………………………….7 Turning on the touchpad…………………………………………………………………………………………………………….7 Touchpad components ……………………………………………………………………………………………………………………..7 Lights…………………………………………………………………………………………………………………………………………………….. 8 Power button and fingerprint reader …………………………………………………………………………………………………………9 Special keys…………………………………………………………………………………………………………………………………………..10 Action keys ……………………………………………………………………………………………………………………………………………11 Bottom ……………………………………………………………………………………………………………………………………………………….13 Labels …………………………………………………………………………………………………………………………………………………………. 13
3 Connecting to a network …………………………………………………………………………………………………………………………………..16 Connecting to a wireless network ………………………………………………………………………………………………………………….16 Using the wireless controls……………………………………………………………………………………………………………………..16 Airplane mode key ………………………………………………………………………………………………………………………….16 Operating system controls ……………………………………………………………………………………………………………..16 Connecting to a WLAN…………………………………………………………………………………………………………………………….17 Using Bluetooth wireless devices (select products only)…………………………………………………………………………….17 Connecting Bluetooth devices ………………………………………………………………………………………………………….17 Connecting to a wired network–LAN (select products only) …………………………………………………………………………….18
4 Enjoying entertainment features ……………………………………………………………………………………………………………………….19 Using the camera ………………………………………………………………………………………………………………………………………….19 Using audio ………………………………………………………………………………………………………………………………………………….19 Connecting speakers………………………………………………………………………………………………………………………………19 Connecting headphones …………………………………………………………………………………………………………………………20 Connecting headsets ……………………………………………………………………………………………………………………………..20
v

Using sound settings ……………………………………………………………………………………………………………………………..20 Sound settings ……………………………………………………………………………………………………………………………….20 Audio settings ………………………………………………………………………………………………………………………………..20
Using video…………………………………………………………………………………………………………………………………………………..21 Connecting a DisplayPort device using a USB Type-C cable (select products only) ………………………………………..21 Connecting video devices using an HDMI cable (select products only)………………………………………………………….22 Connecting a high-definition TV or monitor using HDMI………………………………………………………………………22 Setting up HDMI audio …………………………………………………………………………………………………………………….23 Turn on HDMI audio………………………………………………………………………………………………………………….23 Return audio to computer speakers …………………………………………………………………………………………..23 Discovering and connecting to Miracast-compatible wireless displays (select products only) ………………………..23
Using data transfer ……………………………………………………………………………………………………………………………………….23 Connecting devices to a USB Type-C port (select products only) …………………………………………………………………24
5 Navigating the screen ……………………………………………………………………………………………………………………………………….25
Using touchpad and touch screen gestures ……………………………………………………………………………………………………..25 Tap……………………………………………………………………………………………………………………………………………………….25 Two-finger pinch zoom…………………………………………………………………………………………………………………………..25 Two-finger slide (touchpad and precision touchpad) …………………………………………………………………………………26 Two-finger tap (touchpad and precision touchpad)……………………………………………………………………………………26 Three- finger tap (touchpad and precision touchpad) …………………………………………………………………………………26 Four-finger tap (touchpad and precision touchpad) …………………………………………………………………………………..27 Three-finger swipe (touchpad and precision touchpad) ……………………………………………………………………………..27 Four-finger swipe (precision touchpad) ……………………………………………………………………………………………………27 One-finger slide (touch screen) ……………………………………………………………………………………………………………….28
Using an optional keyboard or mouse……………………………………………………………………………………………………………..28
6 Managing power……………………………………………………………………………………………………………………………………………….29
Using Sleep and Hibernation ………………………………………………………………………………………………………………………….29 Initiating and exiting Sleep ……………………………………………………………………………………………………………………..29 Initiating and exiting Hibernation (select products only) ……………………………………………………………………………30
Shutting down (turning off) the computer ……………………………………………………………………………………………………….30
Using the Power icon …………………………………………………………………………………………………………………………………….31
Running on battery power……………………………………………………………………………………………………………………………..31 Using HP Fast Charge (select products only)……………………………………………………………………………………………..31 Displaying battery charge……………………………………………………………………………………………………………………….31 Finding battery information in HP Support Assistant (select products only)…………………………………………………32 Conserving battery power ………………………………………………………………………………………………………………………32 Identifying low battery levels………………………………………………………………………………………………………………….32 Resolving a low battery level…………………………………………………………………………………………………………………..33 Resolving a low battery level when external power is available …………………………………………………………..33 Resolving a low battery level when no power source is available …………………………………………………………33 Resolving a low battery level when the computer cannot exit Hibernation……………………………………………33 Factory-sealed battery …………………………………………………………………………………………………………………………..33
Running on external power ……………………………………………………………………………………………………………………………33
7 Maintaining your computer………………………………………………………………………………………………………………………………..35
vi

Improving performance…………………………………………………………………………………………………………………………………35 Using Disk Defragmenter………………………………………………………………………………………………………………………..35 Using Disk Cleanup…………………………………………………………………………………………………………………………………35
Updating programs and drivers………………………………………………………………………………………………………………………35 Updating both programs and drivers ……………………………………………………………………………………………………….36 Updating programs only …………………………………………………………………………………………………………………………36 Updating drivers only …………………………………………………………………………………………………………………………….36
Cleaning your computer…………………………………………………………………………………………………………………………………36 Enabling HP Easy Clean (select products only) ………………………………………………………………………………………….36 Removing dirt and debris from your computer………………………………………………………………………………………….37 Cleaning your computer with a disinfectant ……………………………………………………………………………………………..37 Caring for wood veneer (select products only) ………………………………………………………………………………………….38
Traveling with or shipping your computer ……………………………………………………………………………………………………….39
8 Securing your computer and information ……………………………………………………………………………………………………………40
Using passwords …………………………………………………………………………………………………………………………………………..40 Setting Windows passwords……………………………………………………………………………………………………………………40 Setting Setup Utility (BIOS) passwords …………………………………………………………………………………………………….41
Using Windows Hello (select products only) …………………………………………………………………………………………………….42
Using internet security software…………………………………………………………………………………………………………………….42 Using antivirus software…………………………………………………………………………………………………………………………42 Using firewall software …………………………………………………………………………………………………………………………..42
Installing software updates……………………………………………………………………………………………………………………………43
Using HP TechPulse (select products only) ………………………………………………………………………………………………………43
Securing your wireless network ……………………………………………………………………………………………………………………..43
Backing up your software applications and information……………………………………………………………………………………43
9 Using Setup Utility (BIOS) ………………………………………………………………………………………………………………………………….44
Starting Setup Utility (BIOS) …………………………………………………………………………………………………………………………..44
Updating Setup Utility (BIOS) …………………………………………………………………………………………………………………………44 Determining the BIOS version …………………………………………………………………………………………………………………44 Preparing for a BIOS update ……………………………………………………………………………………………………………………45 Downloading a BIOS update …………………………………………………………………………………………………………….45 Installing a BIOS update…………………………………………………………………………………………………………………..45
10 Using HP PC Hardware Diagnostics …………………………………………………………………………………………………………………..47
Using HP PC Hardware Diagnostics Windows (select products only) …………………………………………………………………..47 Using an HP PC Hardware Diagnostics Windows hardware failure ID code ……………………………………………………47 Accessing HP PC Hardware Diagnostics Windows………………………………………………………………………………………47 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant ……………………………………….47 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) ………………..48 Downloading HP PC Hardware Diagnostics Windows …………………………………………………………………………………48 Downloading the latest HP PC Hardware Diagnostics Windows version from HP……………………………………48 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ………………………………..48 Downloading HP Hardware Diagnostics Windows by product name or number (select products only)……..48 Installing HP PC Hardware Diagnostics Windows……………………………………………………………………………………….49
vii

Using HP PC Hardware Diagnostics UEFI ………………………………………………………………………………………………………….49 Using an HP PC Hardware Diagnostics UEFI hardware failure ID code…………………………………………………………..49 Starting HP PC Hardware Diagnostics UEFI ……………………………………………………………………………………………….49 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive …………………………………………………………..50 Downloading the latest HP PC Hardware Diagnostics UEFI version ………………………………………………………50 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ……….50
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) …………………………………………………51 Downloading Remote HP PC Hardware Diagnostics UEFI ……………………………………………………………………………51 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version…………………………………………..51 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number……………………………51 Customizing Remote HP PC Hardware Diagnostics UEFI settings ………………………………………………………………..51
11 Backing up, restoring, and recovering……………………………………………………………………………………………………………….53
Backing up information and creating recovery media ……………………………………………………………………………………….53 Using Windows tools for backing up ………………………………………………………………………………………………………..53 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ……………………….53
Restoring and recovering your system…………………………………………………………………………………………………………….53 Creating a system restore ………………………………………………………………………………………………………………………54 Restoring and recovery methods …………………………………………………………………………………………………………….54 Recovering using HP Recovery media ………………………………………………………………………………………………………54 Changing the computer boot order ………………………………………………………………………………………………………….55
12 Electrostatic discharge ……………………………………………………………………………………………………………………………………56
13 Specifications…………………………………………………………………………………………………………………………………………………57
Input power………………………………………………………………………………………………………………………………………………….57
Operating environment …………………………………………………………………………………………………………………………………58
14 Accessibility …………………………………………………………………………………………………………………………………………………..59
HP and accessibility ………………………………………………………………………………………………………………………………………59 Finding the technology tools you need …………………………………………………………………………………………………….59 The HP commitment ………………………………………………………………………………………………………………………………59 International Association of Accessibility Professionals (IAAP) …………………………………………………………………..60 Finding the best assistive technology ………………………………………………………………………………………………………60 Assessing your needs ……………………………………………………………………………………………………………………..60 Accessibility for HP products ……………………………………………………………………………………………………………60
Standards and legislation………………………………………………………………………………………………………………………………61 Standards …………………………………………………………………………………………………………………………………………….. 61 Mandate 376 EN 301 549………………………………………………………………………………………………………………61 Web Content Accessibility Guidelines (WCAG) …………………………………………………………………………………….61 Legislation and regulations …………………………………………………………………………………………………………………….62
Useful accessibility resources and links …………………………………………………………………………………………………………..62 Organizations………………………………………………………………………………………………………………………………………..62 Educational institutions………………………………………………………………………………………………………………………….62 Other disability resources……………………………………………………………………………………………………………………….63 HP links ………………………………………………………………………………………………………………………………………………..63
Contacting support ……………………………………………………………………………………………………………………………………….63
viii

Index ………………………………………………………………………………………………………………………………………………………………….64 ix

1 Getting started

This computer is a powerful tool designed to enhance your work and entertainment. Read this chapter to learn about best practices after you set up your computer, fun things to do with your computer, and where to find additional HP resources.

Best practices
After you set up and register the computer, we recommend the following steps to get the most out of your smart investment: Back up your hard drive by creating recovery media. See Backing up, restoring, and recovering on page
53. If you haven’t already done so, connect to a wired or wireless network. See details in Connecting to a
network on page 16. Become familiar with the computer hardware and software. For more information, see Getting to know
your computer on page 3 and Enjoying entertainment features on page 19. Update or purchase antivirus software. See Using antivirus software on page 42. Access HP Support Assistant app–For quick online support, open the HP Support Assistant app (select
products only). HP Support Assistant optimizes computer performance and resolves problems using the latest software updates, diagnostic tools, and guided assistance. Select the Search icon in the taskbar, type support in the search box, and then select HP Support Assistant.

More HP resources

To locate resources that provide product details, how-to information, and more, use this table.

Table 1-1 Additional information

Resource

Contents

Setup Instructions

HP support

For HP support, go to http://www.hp.com/support, and

follow the instructions to find your product.

Select the Search icon in the taskbar, type support in the

search box, and then select HP Support Assistant.

Overview of computer setup and features Online chat with an HP technician Support telephone numbers Replacement parts videos (select products only) Maintenance and service guides HP service center locations

Select the question mark icon in the taskbar. Safety & Comfort Guide
To access this guide:

Proper workstation setup Guidelines for posture and work habits that increase your comfort
and decrease your risk of injury

Getting started 1

Table 1-1 Additional information (continued)

Resource
Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.

Contents Electrical and mechanical safety information

Go to http://www.hp.com/ergo.

IMPORTANT: You must be connected to the internet to access the latest version of the user guide.

Regulatory, Safety, and Environmental Notices

Important regulatory notices, including information about proper battery disposal, if needed.

To access this document:

Select the Search icon in the taskbar, type support in the search box, and then select HP Documentation.

Limited Warranty*

Specific warranty information about this computer

To access this document:

Select the Search icon in the taskbar, type support in the search box, and then select HP Documentation.

Go to http://www.hp.com/go/orderdocuments. IMPORTANT: You must be connected to the internet to access the latest version of the user guide.

*You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP might provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments. For products purchased in Asia Pacific, you can write to HP at POD, PO Box 161, Kitchener Road Post Office, Singapore 912006. Include your product name, and your name, phone number, and postal address.

2 Chapter 1 Getting started

2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work.
Locating hardware
To find out what hardware is installed on your computer, select the Search icon in the taskbar, type device manager in the search box, and then select the Device Manager app. For information about system hardware components and the system BIOS version number, press fn+esc (select products only).
Locating software
To find out what software is installed on your computer, right-click the Start button, and then select Apps and Features.
Right side
Identify the components on the right side of the computer.

Table 2-1 Right-side components and their descriptions

Component

(1)

USB SuperSpeed port

(2)

AC adapter and battery light

Description Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in Sleep mode. NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. White: The AC adapter is connected and the battery is fully
charged. Blinking amber: The AC adapter is disconnected and the
battery has reached a low battery level.

Getting to know your computer 3

Table 2-1 Right-side components and their descriptions (continued)

Component

Description Amber: The AC adapter is connected and the battery is
charging.

(3)

Power connector

Off: The battery is not charging. Connects an AC adapter.

Left side
Identify the components on the left side of the computer.

Table 2-2 Left-side components and their descriptions

Component

Description

(1)

HDMI port

Connects an optional video or audio device, such as a high definition television, any compatible digital or audio component, or a high-speed High- Definition Multimedia Interface (HDMI) device.

(2)

USB SuperSpeed port

Connects a USB device, provides high-speed data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in Sleep mode.

NOTE: Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device.

(3)

USB Type-C® power connector port, SuperSpeed Connects an AC adapter that has a USB Type-C connector,

port, and DisplayPort® connector

supplying power to the computer and, if needed, charging the

computer battery.

and

Connects a USB device, provides data transfer, and (for select products) charges small devices (such as a smartphone) when the computer is on or in Sleep mode.

NOTE: Use a standard USB Type-C charging cable or cable adapter (purchased separately) when charging a small external device.

and

4 Chapter 2 Getting to know your computer

Table 2-2 Left-side components and their descriptions (continued)

Component

Description Connects a display device that has a USB Type-C connector, providing DisplayPort output.

(4)

Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones,

combo jack

earbuds, a headset, or a television audio cable. Also connects

an optional headset microphone. This jack does not support

optional standalone microphones.

WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.

To access this guide:

Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.

NOTE: When a device is connected to the jack, the computer speakers are disabled.

Display
The computer display can include essential components such as speakers, antennas, cameras, and microphones.
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at night or for reading. WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo.

Display 5

Table 2-3 Display components and their descriptions

Component

Description

(1)

WLAN antennas*

Send and receive wireless signals to communicate with wireless local area networks (WLANs).

(2)

Internal microphones (2)

Record sound.

(3)

Camera

Allows you to video chat, record video, and record still images. To use your camera, see Using the camera on page 19. Some cameras also allow a facial recognition logon to Windows, instead of a password logon. For more information, see Using Windows Hello (select products only) on page 42.

NOTE: Camera functions vary depending on the camera hardware and software installed on your product.

(4)

Camera light

On: The camera is in use.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

To access this guide: Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation.

Keyboard area
Keyboards can vary by language.

6 Chapter 2 Getting to know your computer

NOTE: The keyboard area, including the function keys and (select products only) power key, is disabled in stand, tent, and tablet modes. To enable the keyboard, including the power key, change to the clamshell mode.
Touchpad settings and components
Learn the touchpad settings and components
Touchpad settings
Learn how to adjust touchpad settings. Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures. 1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press
enter. 2. Choose a setting. Turning on the touchpad Follow these steps to turn on the touchpad. 1. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press
enter. 2. Using an external mouse, click the touchpad button.
If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to select the button.
Touchpad components
Identify the touchpad components.
Touchpad settings and components 7

Table 2-4 Touchpad components and their descriptions

Component

(1)

Touchpad zone

(2)

Left control zone

(3)

Right control zone

Description Reads your finger gestures to move the pointer or activate items on the screen. NOTE: For more information, see Using touchpad and touch screen gestures on page 25. Textured area that allows you to perform additional gestures. Textured area that allows you to perform additional gestures.

Lights
Identify the lights on the computer.

Table 2-5 Lights and their descriptions

Component

(1)

Caps lock light

(2)

Mute light

(3)

Power light

8 Chapter 2 Getting to know your computer

Description On: Caps lock is on, which switches the key input to all capital letters.
On: Computer sound is off. Off: Computer sound is on. On: The computer is on. Blinking (select products only): The computer is in the
Sleep state, a power-saving state. The computer shuts off power to the display and other unnecessary components.

Table 2-5 Lights and their descriptions (continued) Component

Description Off: Depending on your computer model, the computer is
off, in Hibernation, or in Sleep. Hibernation is the power saving state that uses the least amount of power.

Power button and fingerprint reader
Identify the computer power button and fingerprint reader.

Fingerprint readers, which enable a fingerprint logon, can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard.

IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon in the taskbar, type Sign-in options in the search box and press enter. If Fingerprint recognition is not listed as an option, then your computer does not include a fingerprint reader.

Table 2-6 Power button and fingerprint reader and their descriptions

Component

Description

(1)

Power button

When the computer is off, press the button briefly to turn on the computer.

When the computer is on, press the button briefly to initiate Sleep.

When the computer is in the Sleep state, press the button briefly to exit Sleep.

When the computer is in Hibernation, press the button briefly to exit Hibernation.

IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information.

If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 10 seconds to turn off the computer.

Power button and fingerprint reader 9

Table 2-6 Power button and fingerprint reader and their descriptions (continued)

Component

Description To learn more about your power and sleep settings:

(2)

Fingerprint reader

Right-click the Power icon

, and then select Power

and sleep settings.

Allows a fingerprint logon to Windows, instead of a password logon.

Swipe down across the fingerprint reader. See Using Windows Hello (select products only) on page 42 for details.

IMPORTANT: To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader.

Special keys
Identify the special keys.

Table 2-7 Special keys and their descriptions

Component

(1)

esc key

(2)

fn key

(3)

Action keys

(4)

Power button

10 Chapter 2 Getting to know your computer

Description Displays system information when pressed in combination with the fn key. Executes specific functions when pressed in combination with another key. Execute frequently used system functions as defined by the icon symbols on f1 through f12 function keys. See Action keys on page 11. When the computer is off, press the button briefly to turn
on the computer.

Table 2-7 Special keys and their descriptions (continued) Component

Description When the computer is on, press the button briefly to
initiate Sleep. When the computer is in the Sleep state, press the button
briefly to exit Sleep. When the computer is in Hibernation, press the button
briefly to exit Hibernation. NOTE: Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 10 seconds to turn off the computer. To learn more about your power settings, see your power options:

Right-click the Power icon and sleep settings.

, and then select Power

Action keys
Identify the action keys. The action keys execute frequently used system functions as defined by the icon symbols on f1 through f12. The action keys vary by computer. To use an action key, press and hold the key.

NOTE: On some products, you must press the fn key in combination with the action key.

Table 2-8 Action keys and their descriptions

Icon

Description

Helps prevent side-angle viewing from onlookers. If needed, decrease or increase brightness for well-lit or darker environments. Press the key again to turn off the privacy screen.

Decreases the screen brightness incrementally as long as you hold down the key.
Action keys 11

Table 2-8 Action keys and their descriptions (continued)

Icon

Description

Increases the screen brightness incrementally as long as you hold down the key.

Opens the “How to get help in Windows” webpage.

Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor. Turns the keyboard backlight off or on. On select products, you can adjust the brightness of the keyboard backlight. Press the key repeatedly to adjust the brightness from high (when you first start up the computer), to low, to off. After you adjust the keyboard backlight setting, the backlight will revert to your previous setting each time you turn on the computer. The keyboard backlight will turn off after 30 seconds of inactivity. To turn the keyboard backlight back on, press any key or tap the touchpad. To conserve battery power, turn off this feature. Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).

Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.

Plays the next track of an audio CD or the next section of a DVD or a BD.

Decreases speaker volume incrementally while you hold down the key.

Increases speaker volume incrementally while you hold down the key.

Mutes or restores speaker sound.

Mutes the microphone.

Turns the touchpad on or off.

Turns the airplane mode and wireless feature on or off. NOTE: The airplane mode key is also referred to as the wireless button. NOTE: A wireless network must be set up before a wireless connection is possible.

12 Chapter 2 Getting to know your computer

Bottom
Identify the bottom components.

Table 2-9 Bottom components and their descriptions

Component

(1)

Speakers (2)

(2)

Vent

Description Produce sound. Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Labels
The labels affixed to the computer provide information that you might need when you troubleshoot system problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand. Service label–Provides important information to identify your computer. When contacting support, you
might be asked for the serial number, the product number, or the model number. Locate this information before you contact support. Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer.

Bottom 13

Table 2-10 Service label components Component (1) Serial number (2) Product ID (3) HP product name and model number
Table 2-11 Service label components Component (1) HP product name (2) Model number (3) Product ID (4) Serial number (5) Warranty period
Table 2-12 Service label components Component (1) HP product name (2) Model number (3) Warranty period
14 Chapter 2 Getting to know your computer

Table 2-12 Service label components (continued) Component (4) Product ID (5) Serial number Regulatory labels–Provide regulatory information about the computer. Wireless certification labels–Provide information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 15

3 Connecting to a network
Your computer can travel with you wherever you go. But even at home, you can explore the globe and access information from millions of websites by using your computer and a wired or wireless network connection. This chapter helps you get connected to that world.
Connecting to a wireless network
Your computer might be equipped with one or more wireless devices. WLAN device–Connects the computer to wireless local area networks (commonly referred to as Wi-Fi
networks, wireless LANs, or WLANs) in corporate offices, your home, and public places such as airports, restaurants, coffee shops, hotels, and universities. The WLAN device in your computer communicates with a wireless router or a wireless access point. HP Mobile Broadband Module–Gives you wireless connectivity over a wireless wide area network (WWAN), a much larger area. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries. Bluetooth® device–Creates a personal area network (PAN) to connect to other Bluetooth-enabled devices such as computers, phones, printers, headsets, speakers, and cameras. In a PAN, each device communicates directly with other devices, and devices must be relatively close together–typically within 10 m (approximately 33 ft) of each other.
Using the wireless controls
You can control the wireless devices in your computer using one or more features. Airplane mode key (also called wireless button or wireless key) Operating system controls
Airplane mode key
The computer might have an airplane mode key, one or more wireless devices, and one or two wireless lights. All the wireless devices on your computer are enabled at the factory. The wireless light indicates the overall power state of your wireless devices, not the status of individual devices.
Operating system controls
The Network and Sharing Center allows you to set up a connection or network, connect to a network, and diagnose and repair network problems. To use operating system controls: On the taskbar, right-click the network status icon, and then select Network and Internet settings.
16 Chapter 3 Connecting to a network

Connecting to a WLAN
Before you can connect to a WLAN with this procedure, you must first set up internet access. NOTE: When you are setting up internet access in your home, you must establish an account with an internet service provider (ISP). To purchase internet service and a modem, contact a local ISP. The ISP will help set up the modem, install a network cable to connect your wireless router to the modem, and test the internet service. 1. Be sure that the WLAN device is on. 2. On the taskbar, select the network status icon, and then connect to one of the available networks.
If the WLAN is a security-enabled WLAN, you are prompted to enter a security code. Enter the code, and then select Next to complete the connection. NOTE: If no WLANs are listed, you might be out of range of a wireless router or access point. NOTE: If you do not see the WLAN that you want to connect to: 1. On the taskbar, right-click the network status icon, and then select Network and Internet settings. 2. Select Wi-Fi, and then select Manage known networks. 3. Select Add network.
3. Follow the on-screen instructions to complete the connection. After the connection is made, right-click the network status icon at the far right of the taskbar to verify the name and status of the connection. NOTE: The functional range (how far your wireless signals travel) depends on WLAN implementation, router manufacturer, and interference from other electronic devices or structural barriers such as walls and floors.
Using Bluetooth wireless devices (select products only)
A Bluetooth device provides short-range wireless communications that replace the physical cable connections that traditionally link electronic devices. Computers (desktop, notebook) Phones (cellular, cordless, smartphone) Imaging devices (printer, camera) Audio devices (headset, speakers) Mouse External keyboard
Connecting Bluetooth devices
Before you can use a Bluetooth device, you must establish a Bluetooth connection. 1. Select the Search icon in the taskbar, type bluetooth in the search box, and then select Bluetooth and
other devices settings.
Connecting to a WLAN 17

2. Enable Bluetooth, if it is not already enabled. 3. Select Add device, and then in the Add a device dialog box, select Bluetooth. 4. Select your device from the list, and then follow the on-screen instructions. NOTE: If the device requires verification, a pairing code is displayed. On the device that you are adding, follow the on-screen instructions to verify that the code on your device matches the pairing code. For more information, see the documentation provided with the device. NOTE: If your device does not appear in the list, be sure that Bluetooth on that device is turned on. Some devices might have additional requirements; see the documentation provided with the device.
Connecting to a wired network–LAN (select products only)
Use a LAN connection if you want to connect the computer directly to a router in your home (instead of working wirelessly) or if you want to connect to an existing network at your office. If there is no RJ-45 (network) port on the computer, connecting to a LAN requires a network cable and a network jack or an optional docking device or expansion product. To connect the network cable, follow these steps: 1. Plug the network cable into the network jack (1) on the computer. 2. Plug the other end of the network cable into a network wall jack (2) or router.
NOTE: If the network cable contains noise suppression circuitry (3), which prevents interference from TV and radio reception, orient the circuitry end of the cable toward the computer.
18 Chapter 3 Connecting to a network

4 Enjoying entertainment features
Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, TV, speakers, or headphones.
Using the camera
Your computer has one or more cameras that enable you to connect with others for work or play. Cameras can be front facing, rear facing, or pop up. To determine which camera or cameras are on your product, see Getting to know your computer on page 3. Most cameras allow you to video chat, record video, and record still images. Some also provide HD (high definition) capability, apps for gaming, or facial recognition software like Windows Hello. See Securing your computer and information on page 40 for details about using Windows Hello. On select products, you can also enhance your camera privacy by turning the camera off. By default, the camera is turned on. To turn off your camera, press the camera privacy key. The camera privacy light turns on. To turn the camera back on, press the key again. You can enable temporal noise reduction (TNR) on the camera to reduce the amount of noise and improve video quality if you are in an environment without a strong light source. To use your camera, select the Search icon in the taskbar, type camera in the search box, and then select Camera from the list of applications. NOTE: The first time you select the Camera app, you must select whether Camera can access your precise location.
Using audio
You can download and listen to music, stream audio content (including radio) from the web, record audio, or mix audio and video to create multimedia. You can also play music CDs on the computer (on select products) or attach an external optical drive to play CDs. To enhance your listening enjoyment, attach external audio devices such as speakers or headphones.
Connecting speakers
You can attach wired speakers to your computer by connecting them to a USB port or to the audio-out (headphone)/audio-in (microphone) combo jack on your computer or on a docking station. To connect wireless speakers to your computer, follow the device manufacturer’s instructions. To connect high- definition speakers to the computer, see Setting up HDMI audio on page 23. Before connecting speakers, lower the volume setting.
Enjoying entertainment features 19

Connecting headphones
You can connect wired headphones to the headphone jack or to the audio-out (headphone)/audio-in (microphone) combo jack on your computer. WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this document: Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP
Documentation.
To connect wireless headphones to your computer, follow the device manufacturer’s instructions.
Connecting headsets
Headphones combined with a microphone are called headsets. You can connect wired headsets to the audio-out (headphone)/audio-in (microphone) combo jack on your computer. WARNING! To reduce the risk of personal injury, lower the volume setting before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this document: Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP
Documentation.
To connect wireless headsets to your computer, follow the device manufacturer’s instructions.
Using sound settings
Use sound settings to adjust system volume, change system sounds, or manage audio devices.
Sound settings
To view or change sound settings, follow these steps. Select the Search icon in the taskbar, type control panel in the search box, select Control Panel,
select Hardware and Sound, and then select Sound.
Audio settings
Your computer might include an enhanced sound system by Bang & Olufsen, B&O, or another provider. As a result, your computer might include advanced audio features that can be controlled through an audio control panel specific to your sound system. Use the audio control panel to view and control audio settings. Select the Search icon in the taskbar, type audio control in the search box, and then select the
audio control panel for your system.
20 Chapter 4 Enjoying entertainment features

Using video
Your computer is a powerful video device that enables you to watch streaming video from your favorite websites and download video and movies to watch on your computer when you are not connected to a network. To enhance your viewing enjoyment, use one of the video ports on the computer to connect an external monitor, projector, or TV. IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer’s instructions. For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to find your product.
Connecting a DisplayPort device using a USB Type-C cable (select products only)
To see video or high-resolution display output on an external DisplayPort device, connect the DisplayPort device according to the instructions. NOTE: To connect a USB Type-C DisplayPort (DP) device to your computer, you need a USB Type-C cable, purchased separately. 1. Connect one end of the USB Type-C cable to the USB SuperSpeed port and DisplayPort connector on the
computer.
2. Connect the other end of the cable to the external DisplayPort device. 3. Press the Windows key + p to cycle through one of four display states:
PC screen only: View the screen image on the computer only. Duplicate: View the screen image simultaneously on both the computer and the external device. Extend: View the screen image extended across both the computer and the external device. Second screen only: View the screen image on the external device only.
Using video 21

Each time you press the Windows key + p, the display state changes. NOTE: For best results, especially if you choose the Extend option, increase the screen resolution of the external device, as follows. Select the Start button, select Settings, select System, and then select Display. Under Scale & layout, select the appropriate resolution, and then select Keep changes.
Setting up HDMI audio
HDMI is the only video interface that supports high-definition video and audio.
Turn on HDMI audio After you connect an HDMI TV to the computer, you can then turn on HDMI audio by following this procedure. 1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, select Sound settings, and then select More sound settings. 2. On the Playback tab, select the name of the digital output device. 3. Select Set Default, and then select OK.
Return audio to computer speakers Follow these steps to return the audio stream to the computer speakers. 1. Right-click the Speakers icon in the notification area, at the far right of the taskbar, select Sound settings, and then select More sound settings. 2. On the Playback tab, select Speakers. 3. Select Set Default, and then select OK.
Discovering and connecting to Miracast-compatible wireless displays (select products only)
Follow these steps to discover and connect to Miracast®-compatible wireless displays without leaving your current apps. 1. Select the Search icon in the taskbar, type connect in the search box, and then select Connect to a
wireless display. 2. Under Scale & layout, select Connect next to Connect to a wireless display. 3. Select a setting, and then follow the on-screen instructions.
Using data transfer
Your computer is a powerful entertainment device that enables you to transfer photos, videos, and movies from your USB devices to view on your computer. To enhance your viewing enjoyment, use one of the USB Type-C ports on the computer to connect a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and transfer the files to your computer. IMPORTANT: Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer’s instructions.
Setting up HDMI audio 23

For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to find your product.
Connecting devices to a USB Type-C port (select products only)
To connect a USB Type-C device to your computer, you need a USB Type-C cable, purchased separately. 1. Connect one end of the USB Type-C cable to the USB Type-C port on the computer.
2. Connect the other end of the cable to the external device.
24 Chapter 4 Enjoying entertainment features

5 Navigating the screen

Depending on your computer model, you can navigate the computer screen using one or more methods. Use touch gestures directly on the computer screen. Use touch gestures on the touchpad. Use an optional mouse or keyboard (purchased separately). Use an on-screen keyboard. Use a pointing stick.

Using touchpad and touch screen gestures
The touchpad helps you navigate the computer screen and control the pointer using simple touch gestures. You can also use the left and right touchpad buttons as you would use the corresponding buttons on an external mouse. To navigate a touch screen (select products only), touch the screen directly using gestures described in this chapter.
To customize gestures and see videos of how they work, select the Search icon in the taskbar, type control panel in the search box, select Control Panel, and then select Hardware and Sound. Under Devices and Printers, select Mouse.
Some products include a precision touchpad, which provides enhanced gesture functionality. To determine if you have a precision touchpad and find additional information, select Start, select Settings, select Bluetooth & devices, and then select Touchpad.
NOTE: Unless noted, gestures can be used on both the touchpad and a touch screen.

Tap

Point to an item on the screen, and then tap one finger on the touchpad zone or touch screen to select the item. Double-tap an item to open it.

Two-finger pinch zoom
Use the two-finger pinch zoom to zoom out or in on images or text. Zoom out by placing two fingers apart on the touchpad zone or touch screen and then moving your
fingers together.
Navigating the screen 25

Zoom in by placing two fingers together on the touchpad zone or touch screen and then moving your fingers apart.
Two-finger slide (touchpad and precision touchpad)
Place two fingers slightly apart on the touchpad zone and then drag them up, down, left, or right to move up, down, or sideways on a page or image.
Two-finger tap (touchpad and precision touchpad)
Tap two fingers on the touchpad zone to open the options menu for the selected object. NOTE: The two-finger tap performs the same function as right-clicking with a mouse.
Three-finger tap (touchpad and precision touchpad)
By default, the three-finger tap opens the taskbar search box. Tap three fingers on the touchpad zone to perform the gesture.
To change the function of this gesture on a precision touchpad, select Start, select Settings, select Bluetooth & devices, and then select Touchpad. Under Three-finger gestures, in the Taps box, select a gesture setting. 26 Chapter 5 Navigating the screen

Four-finger tap (touchpad and precision touchpad)
By default, the four-finger tap opens the Action Center. Tap four fingers on the touchpad zone to perform the gesture.
To change the function of this gesture on a precision touchpad, select Start, select Settings, select Bluetooth & devices, and then select Touchpad. Under Four-finger gestures, in the Taps box, select a gesture setting.
Three-finger swipe (touchpad and precision touchpad)
By default, the three-finger swipe switches between open apps and the desktop. Swipe 3 fingers away from you to see all open windows. Swipe 3 fingers toward you to show the desktop. Swipe 3 fingers left or right to switch between open windows.
To change the function of this gesture on a precision touchpad, select Start, select Settings, select Bluetooth & devices, and then select Touchpad. Under Three-finger gestures, in the Swipes box, select a gesture setting.
Four-finger swipe (precision touchpad)
By default, the four-finger swipe switches between open desktops. Swipe 4 fingers away from you to see all open windows. Swipe 4 fingers toward you to show the desktop. Swipe 4 fingers left or right to switch between desktops.
To change the function of this gesture, select Start, select Settings, select Bluetooth & devices, and then select Touchpad. Under Four-finger gestures, in the Swipes box, select a gesture setting.
Four-finger tap (touchpad and precision touchpad) 27

One-finger slide (touch screen)
Use the one-finger slide to pan or scroll through lists and pages, or to move an object. To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. To move an object, press and hold your finger on an object, and then drag your finger to move the object.
Using an optional keyboard or mouse
An optional keyboard or mouse allows you to type, select items, scroll, and perform the same functions as you do using touch gestures. The keyboard also allows you to use action keys and hot keys to perform specific functions.
28 Chapter 5 Navigating the screen

6 Managing power
Your computer can operate on either battery power or external power. When the computer is running on battery power and an external power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Some power management features described in this chapter might not be available on your computer.
Using Sleep and Hibernation
Windows has two power-saving states, Sleep and Hibernation. IMPORTANT: Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession. This practice is particularly important when you travel with your computer. IMPORTANT: To reduce the risk of possible audio and video degradation, loss of audio or video playback functionality, or loss of information, do not initiate Sleep while reading from or writing to a disc or an external media card. Sleep–The Sleep state is automatically initiated after a period of inactivity. Your work is saved to
memory, allowing you to resume your work very quickly. You can also initiate Sleep manually. For more information, see Initiating and exiting Sleep on page 29. Hibernation–The Hibernation state is automatically initiated if the battery reaches a critical level or the computer has been in the Sleep state for an extended period of time. In the Hibernation state, your work is saved to a hibernation file and the computer powers down. You can also initiate Hibernation manually. For more information, see Initiating and exiting Hibernation (select products only) on page 30.
Initiating and exiting Sleep
You can initiate Sleep several ways. Select the Start button, select the Power icon, and then select Sleep. Close the display (select products only). Press the Sleep hot key (select products only); for example, fn+f1or fn+f12. Briefly press the power button (select products only). You can exit Sleep in any of the following ways: Briefly press the power button. If the computer is closed, raise the display (select products only). Press a key on the keyboard (select products only). Tap the touchpad (select products only).
Managing power 29

When the computer exits Sleep, your work returns to the screen. NOTE: If you have set a password to be required on exiting Sleep, you must enter your Windows password before your work returns to the screen.
Initiating and exiting Hibernation (select products only)
You can enable user-initiated Hibernation and change other power settings and timeouts using Power and sleep settings. 1. Click the Search icon in the taskbar, type power, and then select Choose a power plan. 2. In the left pane, select Choose what the power buttons do (wording might vary by product). 3. Depending on your product, you can enable Hibernation for battery power or external power in any of
the following ways: Power button–Under Power and sleep buttons and lid settings (wording might vary by product),
select When I press the power button, and then select Hibernate. Sleep button (select products only)–Under Power and sleep buttons and lid settings (wording might
vary by product), select When I press the sleep button, and then select Hibernate. Lid (select products only)–Under Power and sleep buttons and lid settings (wording might vary by
product), select When I close the lid, and then select Hibernate. Power menu–Select Change Settings that are currently unavailable, and then, under Shutdown
settings, select the Hibernate check box. The Power menu can be accessed by selecting the Start button. 4. Select Save changes. To initiate Hibernation, use the method that you enabled in step 3. To exit Hibernation, briefly press the power button. NOTE: If you have set a password to be required on exiting Hibernation, you must enter your Windows password before your work returns to the screen.
Shutting down (turning off) the computer
The Shut down command closes all open programs, including the operating system, and then turns off the display and the computer. IMPORTANT: Unsaved information is lost when the computer shuts down. Be sure to save your work before shutting down the computer. Shut down the computer when it will be unused and disconnected from external power for an extended period. The recommended procedure is to use the Windows Shut down command. NOTE: If the computer is in the Sleep state or in Hibernation, first exit Sleep or Hibernation by briefly pressing the power button. 1. Save your work and close all open programs.
30 Chapter 6 Managing power

2. Select the Start button, select the Power icon, and then select Shut down. If the computer is unresponsive and you are unable to use the preceding shutdown procedures, try the following emergency procedures in the sequence provided: Press ctrl+alt+delete, select the Power icon, and then select Shut down. Press and hold the power button for at least 10 seconds. If your computer has a user-replaceable battery (select products only), disconnect the computer from
external power, and then remove the battery.

Using the Power icon
Different Power icons indicate whether the computer is running on battery or external power. Placing the mouse pointer over the icon reveals a message if the battery has reached a low or critical battery level.

The Power icon

is located on the Windows taskbar. The Power icon allows you to quickly access power

settings and view the remaining battery charge.

To view the percentage of remaining battery charge, place the mouse pointer over the Power icon

To view power and battery settings, right-click the Power icon settings.

, and then select Power and sleep

Running on battery power
When a charged battery is in the computer and the computer is not plugged into external power, the computer runs on battery power. When the computer is off and unplugged from external power, the battery in the computer slowly discharges. The computer displays a message when the battery reaches a low or critical battery level. WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. Computer battery life varies, depending on power management settings, programs running on the computer, screen brightness, external devices connected to the computer, and other factors. NOTE: Select computer products can switch between graphic controllers to conserve battery charge.
Using HP Fast Charge (select products only)
The HP Fast Charge feature allows you to quickly charge your computer battery. The charging time might vary by ± 10%. When the remaining battery charge is between 0 and 50%, the battery will charge to 50% of full capacity in no more than 30 to 45 minutes, depending on your computer model. To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to external power.
Displaying battery charge
When you are using your computer while running on battery power only, periodically check the battery charge.

Using the Power icon 31

To view the percentage of remaining battery charge, place the mouse pointer over the Power icon

Finding battery information in HP Support Assistant (select products only)
You can access battery information in several ways. 1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support
Assistant app. or Select the question mark icon in the taskbar. 2. Select Fixes & Diagnostics, select Check your battery, and then select Launch. If HP Battery Check indicates that your battery should be replaced, contact support. HP Support Assistant provides the following tools and information about the battery: HP Battery Check Information about battery types, specifications, life cycles, and capacity
Conserving battery power
Be sure to conserve battery power and maximize battery life. Lower the brightness of the display. Turn off wireless devices when you are not using them. Disconnect unused external devices that are not plugged into an external power source, such as an
external hard drive connected to a USB port. Stop, disable, or remove any external media cards that you are not using. Before you leave your work, initiate Sleep or shut down the computer.
Identifying low battery levels
When a battery that is the sole power source for the computer reaches a low or critical battery level, the battery light and power icon indicate a low battery level. The battery light (select products only) indicates a low or critical battery level. or

The Power icon

shows a low or critical battery notification.

NOTE: For additional information about the Power icon, see Using the Power icon on page 31. The computer takes the following actions for a critical battery level: If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briefly in the
Sleep state and then shuts down and loses any unsaved information. If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates Hibernation.

32 Chapter 6 Managing power

Resolving a low battery level
You can quickly resolve low battery level conditions.
Resolving a low battery level when external power is available
Connect one of the following to the computer and to external power. AC adapter Optional docking device or expansion product Optional power adapter purchased as an accessory from HP
Resolving a low battery level when no power source is available
Save your work and shut down the computer.
Resolving a low battery level when the computer cannot exit Hibernation
When the battery level is low and you cannot bring the computer out of Hibernation, connect the AC adapter. 1. Connect the AC adapter to the computer and to external power. 2. Exit Hibernation by pressing the power button.
Factory-sealed battery
To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in the HP Support Assistant app (select products only). 1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support
Assistant app. or Select the question mark icon in the taskbar. 2. Select Fixes & Diagnostics, select Check your battery, and then select Launch. If HP Battery Check indicates that your battery should be replaced, contact support. The battery[ies] in this product cannot be easily replaced by users themselves. Removing or replacing the battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support.
Running on external power
For information about connecting to external power, see the Setup Instructions poster provided in the computer box. The computer does not use battery power when the computer is connected to external power with an approved AC adapter or an optional docking device or expansion product. WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. WARNING! Do not charge the computer battery while you are aboard aircraft.
Resolving a low battery level 33

Connect the computer to external power under any of the following conditions: When charging or calibrating a battery When installing or updating system software When updating the system BIOS When writing information to a disc (select products only) When running Disk Defragmenter on computers with internal hard drives When performing a backup or recovery When you connect the computer to external power: The battery begins to charge.

The Power icon

changes appearance.

When you disconnect external power: The computer switches to battery power.

The Power icon

changes appearance.

34 Chapter 6 Managing power

7 Maintaining your computer
Performing regular maintenance keeps your computer in optimal condition. This chapter explains how to use tools like Disk Defragmenter and Disk Cleanup. It also provides instructions for updating programs and drivers, steps to clean the computer, and tips for traveling with (or shipping) the computer.
Improving performance
You can improve the performance of your computer by performing regular maintenance tasks with tools such as Disk Defragmenter and Disk Cleanup.
Using Disk Defragmenter
HP recommends using Disk Defragmenter to defragment your hard drive at least once a month. NOTE: It is not necessary to run Disk Defragmenter on solid- state drives. To run Disk Defragmenter: 1. Connect the computer to AC power. 2. Select the Search icon in the taskbar, type defragment in the search box, and then select Defragment
and Optimize Drives. 3. Follow the on-screen instructions. For additional information, access the Disk Defragmenter software Help.
Using Disk Cleanup
Use Disk Cleanup to search the hard drive for unnecessary files that you can safely delete to free up disk space and help the computer run more efficiently. To run Disk Cleanup: 1. Select the Search icon in the taskbar, type disk in the search box, and then select Disk Cleanup. 2. Follow the on- screen instructions.
Updating programs and drivers
HP recommends that you update your programs and drivers on a regular basis. Updates can resolve issues and bring new features and options to your computer. For example, older graphics components might not work well with the most recent gaming software. Without the latest driver, you do not get the most out of your equipment.
Maintaining your computer 35

Depending on your operating system, you can use the following methods to update programs and drivers: Updating both programs and drivers on page 36 Updating programs only on page 36 Updating drivers only on page 36
Updating both programs and drivers
Use this procedure to update both programs and drivers. 1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support
Assistant app. or Select the question mark icon in the taskbar. 2. Under My notebook, select Updates. The Software and Drivers window opens, and Windows checks for updates. 3. Follow the on-screen instructions.
Updating programs only
Use this procedure to update programs only. 1. Select Start, and then select Microsoft Store. 2. Select the dots next to your profile picture in the top- right corner, and then select Downloads and
updates. 3. On the Downloads and updates page, select Get updates, and then follow the on-screen instructions.
Updating drivers only
Use this procedure to update drivers only. 1. Select the Search icon in the taskbar, type windows update settings in the search box, and then
select Windows Update settings. 2. Select Check for updates, and then follow the on-screen instructions.
NOTE: If Windows does not find a new driver, go to the device manufacturer’s website, and follow the instructions.
Cleaning your computer
Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best. Use the following information to safely clean the external surfaces of your computer.
Enabling HP Easy Clean (select products only)
HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.
36 Chapter 7 Maintaining your computer

1. Start HP Easy Clean in one of the following ways: Select the Start menu, and then select HP Easy Clean. or Select the HP Easy Clean icon in the taskbar. or Select Start, and then select the HP Easy Clean tile.
2. Now that your device is disabled for a short period, see Removing dirt and debris from your computer on page 37 for the recommended steps to clean the high-touch, external surfaces on your computer. After you remove the dirt and debris, you can also clean the surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 37 for guidelines to help prevent the spread of harmful bacteria and viruses.
Removing dirt and debris from your computer
Here are the recommended steps to clean dirt and debris from your computer. For computers with wood veneer, see Caring for wood veneer (select products only) on page 38. 1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces. 2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards. CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned on or plugged in. 3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet. IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels. 4. Wipe the exterior of the product gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish. 5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables. 6. Be sure that surfaces have completely air-dried before turning the device on after cleaning. 7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves. See Cleaning your computer with a disinfectant on page 37 for recommended steps to clean the high-touch, external surfaces on your computer to help prevent the spread of harmful bacteria and viruses.
Cleaning your computer with a disinfectant
The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a best practice for preventing the spread of viral respiratory illnesses and harmful bacteria.
Removing dirt and debris from your computer 37

After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from your computer on page 37, Caring for wood veneer (select products only) on page 38, or both, you might also choose to clean the surfaces with a disinfectant. A disinfectant that is within HP’s cleaning guidelines is an alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also known as rubbing alcohol and is sold in most stores. Follow these steps when disinfecting high-touch, external surfaces on your computer: 1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces. 2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards. CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned on or plugged in. 3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should be moist, but not dripping wet. CAUTION: Do not use any of the following chemicals or any solutions that contain them, including spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia, ethyl alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner, benzene, or toluene. IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels. 4. Wipe the exterior of the product gently with the moistened cloth. IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish. 5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables. 6. Be sure that surfaces have completely air-dried before turning the device on after cleaning. 7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
Caring for wood veneer (select products only)
Your product might feature high-quality wood veneer. As with all natural wood products, proper care is important for best results over the life of the product. Because of the nature of natural wood, you might see unique variations in the grain pattern or subtle variations in color, which are normal. Clean the wood with a dry, static-free microfiber cloth or chamois. Avoid cleaning products containing substances such as ammonia, methylene chloride, acetone,
turpentine, or other petroleum-based solvents. Do not expose the wood to sun or moisture for long periods of time. If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth. Avoid contact with any substance that might dye or discolor the wood.
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Avoid contact with sharp objects or rough surfaces that might scratch the wood. See Removing dirt and debris from your computer on page 37 for the recommended steps to clean the high-touch, external surfaces on your computer. After you remove the dirt and debris, you can also clean the surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 37 for sanitizing guidelines to help prevent the spread of harmful bacteria and viruses.
Traveling with or shipping your computer
If you must travel with or ship your computer, follow these tips to keep your equipment safe. Prepare the computer for traveling or shipping:
Back up your information to an external drive. Remove all discs and all external media cards, such as memory cards. Turn off and then disconnect all external devices. Shut down the computer. Take a backup of your information. Keep the backup separate from the computer. When traveling by air, carry the computer as hand luggage; do not check it with the rest of your luggage. IMPORTANT: Avoid exposing a drive to magnetic fields. Security devices with magnetic fields include airport walk-through devices and security wands. Airport conveyer belts and similar security devices that check carry-on baggage use X-rays instead of magnetism and do not damage drives. If you plan to use the computer during a flight, listen for the in-flight announcement that tells you when you can use your computer. In-flight computer use is at the discretion of the airline. If you are shipping the computer or a drive, use suitable protective packaging and label the package “FRAGILE.” The use of wireless devices might be restricted in some environments. Such restrictions might apply aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of a wireless device in your computer, ask for authorization to use your computer before you turn it on. If you are traveling internationally, follow these suggestions: Check the computer-related customs regulations for each country or region on your itinerary. Check the power cord and adapter requirements for each location in which you plan to use the
computer. Voltage, frequency, and plug configurations vary. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not attempt to run the computer from a voltage converter kit that is sold for appliances.
Traveling with or shipping your computer 39

8 Securing your computer and information

Computer security is essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows operating system, HP applications, the Setup Utility (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses, worms, and other types of malicious code. NOTE: Some security features listed in this chapter may not be available on your computer.

Using passwords
A password is a group of characters that you choose to secure your computer information and to protect online transactions. You can set several types of passwords. For example, when you set up your computer for the first time, you were asked to create a user password to secure your computer. You can set additional passwords in Windows or in HP Setup Utility (BIOS), which is preinstalled on your computer. You may find it helpful to use the same password for a Setup Utility (BIOS) feature and for a Windows security feature. To create and save passwords, use the following tips: To reduce the risk of being locked out of the computer, record each password and store it in a secure place
away from the computer. Do not store passwords in a file on the computer. When creating passwords, follow requirements set by the program. Change your passwords at least every 3 months. An ideal password is long and has letters, punctuation, symbols, and numbers. Before you send your computer for service, back up your files, delete confidential files, and then remove
all password settings.

NOTE: For additional information about Windows passwords, such as screen-saver passwords:
Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app.
or
Select the question mark icon in the taskbar.

Setting Windows passwords
Windows passwords can help protect your computer from unauthorized access.

Table 8-1 Types of Windows passwords and their functions

Password

Function

User password

Protects access to a Windows user account.

40 Chapter 8 Securing your computer and information

Table 8-1 Types of Windows passwords and their functions (continued)

Password

Function

Administrator password

Protects administrator-level access to computer contents.

NOTE: This password cannot be used to access Setup Utility (BIOS) contents.

Setting Setup Utility (BIOS) passwords
BIOS passwords provide additional layers of security for your computer.

Table 8-2 Types of BIOS passwords and their functions

Password

Function

Administrator password Power-on password

Must be entered each time you access Setup Utility (BIOS). If you forget your administrator password, you cannot access Setup Utility (BIOS). Must be entered each time you turn on or restart the computer. If you forget your power-on password, you cannot turn on or restart the computer.

To set, change, or delete an administrator or power-on password in Setup Utility (BIOS): IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly. 1. Start Setup Utility (BIOS):
Computers or tablets with keyboards: Turn on or restart the computer, quickly press esc, and then press f10.
Tablets without keyboards: a. Turn on or restart the tablet, and then quickly hold down the volume up button. – or Turn on or restart the tablet, and then quickly hold down the volume down button. – or Turn on or restart the tablet, and then quickly hold down the Windows button. b. Tap f10.
2. Select Security, and then follow the on-screen instructions. To save your changes, select Exit, select Save Changes and Exit, and then select Yes. NOTE: If you are using arrow keys to highlight your choice, you must then press enter. Your changes take effect when the computer restarts.

Setting Setup Utility (BIOS) passwords 41

Using Windows Hello (select products only)
On products equipped with a fingerprint reader or an infrared camera, Windows Hello allows you to enroll your fingerprint, your facial ID, and set up a PIN. After enrollment, you can use your fingerprint reader, facial ID, or PIN to sign in to Windows. To set up Windows Hello: 1. Select the Start button, select Settings, select Accounts, and then select Sign-in options. 2. If you do not have a password set up, you must add one before you can use other sign- in options. Select
Password, and then select Add. 3. Select Facial recognition (Windows Hello) or Fingerprint recognition (Windows Hello), and then select Set
up. 4. Select Get started, and then follow the on-screen instructions to enroll your fingerprint or facial ID and
set up a PIN. IMPORTANT: To prevent fingerprint logon issues, be sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader. NOTE: The PIN is not limited in length. The default setting is for numbers only. To include alphabetic or special characters, select the include letters and symbols check box.
Using internet security software
When you use your computer to access email, a network, or the internet, you potentially expose your computer to computer viruses, spyware, and other online threats. To help protect your computer, internet security software that includes antivirus and firewall features may be preinstalled on your computer as a trial offer. To provide ongoing protection against newly discovered viruses and other security risks, security software must be kept up to date. HP strongly recommends that you upgrade the security software trial offer or purchase the software of your choice to fully protect your computer.
Using antivirus software
Computer viruses can disable programs, utilities, or the operating system, or cause them to function abnormally. Antivirus software can detect most viruses, destroy them, and in most cases, repair any damage that they cause. To provide ongoing protection against newly discovered viruses, antivirus software must be kept up to date. An antivirus program may be preinstalled on your computer. HP strongly recommends that you use the antivirus program of your choice to fully protect your computer. For more information about computer viruses, select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. or Select the question mark icon in the taskbar.
Using firewall software
Firewalls are designed to prevent unauthorized access to a system or network. A firewall can be software you install on your computer, network, or both, or it can be a combination of both hardware and software.
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There are two types of firewalls to consider: Host-based firewalls–Software that protects only the computer it is installed on. Network-based firewalls–Installed between your DSL or cable modem and your home network to protect
all the computers on the network. When a firewall is installed on a system, all data sent to and from the system is monitored and compared with a set of user-defined security criteria. Any data that does not meet those criteria is blocked.
Installing software updates
HP, Windows, and third-party software installed on your computer should be regularly updated to correct security problems and improve software performance. IMPORTANT: Microsoft sends out alerts regarding Windows updates, which may include security updates. To protect the computer from security breaches and computer viruses, install all updates from Microsoft as soon as you receive an alert. You can install these updates automatically. To view or change the settings: 1. Select the Start button, select Settings, and then select Windows Update. 2. Follow the on-screen instructions. 3. To schedule a time for installing updates, select Advanced options, and then follow the on- screen
instructions.
Using HP TechPulse (select products only)
HP TechPulse is a cloud-based IT solution that enables businesses to effectively manage and secure their company assets. HP TechPulse helps protect devices against malware and other attacks, monitors device health, and helps reduce time spent solving device and security issues. You can quickly download and install the software, which is highly cost-effective relative to traditional in-house solutions. For more information, go to https://www.hpdaas.com/.
Securing your wireless network
When you set up a WLAN or access an existing WLAN, always enable security features to protect your network from unauthorized access. WLANs in public areas (hotspots) like coffee shops and airports may not provide any security.
Backing up your software applications and information
Regularly back up your software applications and information to protect them from being permanently lost or damaged through a virus attack or a software or hardware failure.
Installing software updates 43

9 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
You have several ways to access the Setup Utility (BIOS). IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly. Turn on or restart the computer and quickly press f10.
or Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant
1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. or Select the question mark icon in the taskbar.
2. Under My notebook, select Specifications. Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 44). 2. Select Main, and then make note of the BIOS version.
44 Chapter 9 Using Setup Utility (BIOS)

3. Select Exit, select one of the options, and then follow the on-screen instructions. In Windows, press ctrl+alt+s. To check for later BIOS versions, see Preparing for a BIOS update on page 45.
Preparing for a BIOS update
Be sure to follow all prerequisites before downloading and installing a BIOS update.
IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: Do not disconnect power from the computer by unplugging the power cord from the AC outlet. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. NOTE: If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates.
Downloading a BIOS update
After you review the prerequisites, you can check for and download BIOS updates. 1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support
Assistant app. or Select the question mark icon in the taskbar. 2. Select Updates. The Checking for Updates window opens, and Windows checks for updates. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or other identifier. You might need this information to locate the update later, after it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.
Installing a BIOS update
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is complete. If no instructions appear, follow these steps. 1. Select the Search icon in the taskbar, type file in the search box, and then select File Explorer. 2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
Preparing for a BIOS update 45

3. Using the hard drive path you recorded earlier, open the folder that contains the update. 4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
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10 Using HP PC Hardware Diagnostics
You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics UEFI, a firmware feature.
Using HP PC Hardware Diagnostics Windows (select products only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on page 48.
Using an HP PC Hardware Diagnostics Windows hardware failure ID code
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or audio and video palette, you must perform troubleshooting steps before you can receive a failure ID. You have several options after you receive a failure ID:
Select Next to open the Event Automation Service (EAS) page, where you can log the case. or
Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the case. or
Select the box next to the 24-digit failure ID to copy your failure code and send it to support.
Accessing HP PC Hardware Diagnostics Windows
After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the Start menu.
Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant. 1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support
Assistant app. or Select the question mark icon in the taskbar.
Using HP PC Hardware Diagnostics 47

2. Select Fixes & Diagnostics. 3. Select Run hardware diagnostics, and then select Launch. 4. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions. NOTE: To stop a diagnostic test, select Cancel.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu.
1. Select the Start button, and then select All apps. 2. Select HP PC Hardware Diagnostics Windows. 3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the
on-screen instructions. NOTE: To stop a diagnostic test, select Cancel.
Downloading HP PC Hardware Diagnostics Windows
The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must use a Windows computer to download this tool because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics Windows version from HP
To download HP PC Hardware Diagnostics Windows from HP, follow these steps. 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics Windows, and then select the specific Windows diagnostics version to
download to your computer or a USB flash drive. The tool downloads to the selected location.
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store
You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store. 1. Select the Microsoft Store app on your desktop or select the Search icon in the taskbar, and then type
Microsoft Store in the search box. 2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box. 3. Follow the on-screen directions. The tool downloads to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
You can download HP PC Hardware Diagnostics Windows by product name or number. NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number.
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1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, and then enter the product name or number in
the search box that is displayed. 3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive. The tool downloads to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB flash drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. NOTE: For some products, you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 50. If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit failure ID code is generated. For assistance in solving the problem: Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID
code that appears on the next screen. The HP Customer Support – Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions. or Contact support, and provide the failure ID code. NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard. NOTE: If you need to stop a diagnostic test, press esc.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow this procedure. 1. Turn on or restart the computer, and quickly press esc.
Installing HP PC Hardware Diagnostics Windows 49

2. Press f2. The BIOS searches three places for the diagnostic tools, in the following order: a. Connected USB flash drive NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 50. b. Hard drive c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test that you want to run, and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations. HP PC Hardware Diagnostics UEFI is not included in the preinstallation image. HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition. The hard drive is damaged. NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure. 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics UEFI, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive. NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number. 1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.
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Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI
HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive. 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
You can download HP Remote PC Hardware Diagnostics UEFI by product name or number. NOTE: For some products, you might have to download the software by using the product name or number. 1. Go to http://www.hp.com/support. 2. Select Software and Drivers, select your type of product, enter the product name or number in the search
box that is displayed, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform several customizations. Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics. Set a location for storing the test results. You can also set the user name and password that you use for uploads. Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 51

2. Select Advanced, and then select Settings. 3. Make your customization selections. 4. Select Exit, then select Save Changes and Exit to save your settings. Your changes take effect when the computer restarts.
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11 Backing up, restoring, and recovering
You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster. IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning any recovery process.
Backing up information and creating recovery media
These methods of creating recovery media and backups are available on select products only.
Using Windows tools for backing up
HP recommends that you back up your information immediately after initial setup. You can do this task either using Windows Backup locally with an external USB drive or using online tools. IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule regular backups to avoid information loss. NOTE: If computer storage is 32 GB or less, Microsoft® System Restore is disabled by default.
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the
type of computer that you have. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 54 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.
Restoring and recovering your system
You have several tools available to recover your system both within and outside of Windows if the desktop cannot load.
Backing up, restoring, and recovering 53

HP recommends that you attempt to restore your system using the Restoring and recovery methods on page 54.
Creating a system restore
System Restore is available in Windows. The System Restore software can automatically or manually create restore points, or snapshots, of the system files and settings on the computer at a particular point. When you use System Restore, it returns your computer to its state at the time you made the restore point. Your personal files and documents should not be affected.
Restoring and recovery methods
After you run the first method, test to see whether the issue still exists before you proceed to the next method, which might now be unnecessary. 1. Run a Microsoft System Restore. 2. Run Reset this PC.
NOTE: The options Remove everything and then Fully clean the drive can take several hours to complete and leave no information on your computer. It is the safest way to reset your computer before you recycle it. 3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media on page 54. For more information about the first two methods, see the Get Help app: Select the Start button, select All apps, select the Get Help app, and then enter the task you want to perform. NOTE: You must be connected to the internet to access the Get Help app.
Recovering using HP Recovery media
You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on page 53. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: Insert the HP Recovery media, and then restart the computer. NOTE: HP recommends that you follow the Restoring and recovery methods on page 54 to restore your computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the operating system software released since your initial purchase can be a lengthy process.
54 Chapter 11 Backing up, restoring, and recovering

Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot order, the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps. To change the boot order: 1. Insert the HP Recovery media. 2. Access the system Startup menu.
For computers or tablets with keyboards attached, turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume up button, and then select f9. or Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.
3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen instructions.
Changing the computer boot order 55

12 Electrostatic discharge
Electrostatic discharge is the release of static electricity when two objects come into contact–for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components. IMPORTANT: To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: If removal or installation instructions direct you to unplug the computer, first be sure that it is properly
grounded. Keep components in their electrostatic-safe containers until you are ready to install them. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. Use nonmagnetic tools. Before handling components, discharge static electricity by touching an unpainted metal surface. If you remove a component, place it in an electrostatic-safe container.
56 Chapter 12 Electrostatic discharge

13 Specifications

When you travel with or store your computer, the input power ratings and operating specifications provide helpful information.

Input power

The power information in this section might be helpful if you plan to travel internationally with the computer.

The computer operates on DC power, which can be supplied by an AC or a DC power source. The AC power source must be rated at 100 V240 V, 50 Hz60 Hz. Although the computer can be powered from a standalone DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer.

The computer can operate on DC power within one or more of the following specifications. The voltage and current for your computer is located on the regulatory label.

Table 13-1 DC power specifications

Input Power

Rating

Operating voltage and current

5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 2.5 A / 15 V dc @2 A 30 W USB-C®

5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A 45 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 3.75 A /15 V dc @ 3 A 45 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V dc @ 3 A / 20 V dc @ 2.25 A 45 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20 V dc @ 3.25 A 65 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 4.33 A / 20 V dc @ 3.25 A 65 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 5 A / 12 V dc @ 5 A / 15 V dc @ 5 A / 20 V dc @ 4.5 A 90 W USB-C

5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 5 A / 15 V dc @ 5 A / 20 V dc @ 5 A / 5 V dc USB-A port @ 2 A 100 W USB-C + 10 W USB-A

19.5 V dc @ 2.31 A 45 W

19.5 V dc @ 3.33 A 65 W

19.5 V dc @ 4.62 A 90 W

19.5 V dc @ 6.15 A 120 W

19.5 V dc @ 6.9 A 135 W

19.5 V dc @ 7.70 A 150 W

19.5 V dc @ 10.3 A 200 W

19.5 V dc @ 11.8 A 230 W

Specifications 57

Table 13-1 DC power specifications Input Power

Rating 19.5 V dc @ 16.92 A 330 W
20 V dc @ 14 A 280 W

NOTE: This product is designed for IT power systems in Norway with phase-to- phase voltage not exceeding 240 V rms.

Operating environment

Use the operating specifications for helpful information when you travel with or store your computer.

Table 13-2 Operating environment specifications

Factor

Metric

U.S.

Temperature

Operating

5°C to 35°C

41°F to 95°F

Nonoperating

20°C to 60°C

4°F to 140°F

Relative humidity (noncondensing)

Operating

10% to 90%

Nonoperating

5% to 95%

Maximum altitude (unpressurized)

Operating

15 m to 3,048 m

50 ft to 10,000 ft

Nonoperating

15 m to 12,192 m

50 ft to 40,000 ft

58 Chapter 13 Specifications

14 Accessibility
HP’s goal is to design, produce, and market products, services, and information that everyone everywhere can use, either on a stand-alone basis or with appropriate third-party assistive technology (AT) devices or applications.
HP and accessibility
Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reflected in everything HP does. HP strives to create an inclusive environ

hp Aero 13-be1055ng Natural Silver Laptop User Guide

Aero 13-be1055ng Natural Silver Laptop

Product Information

Processor Configuration Setting

Connecting Devices to a USB Type-C Port

Product Usage Instructions

Sound Settings

Data Transfer

Navigating the Screen

Managing Power

Securing Your Computer and Information

References

Read User Manual Online (PDF format)

Download This Manual (PDF format)

HP User Manuals

Related Manuals