Dimplex CDFI500-PRO 20 Inch Opti Myst Pro Built In Electric Cassette User Guide

: June 10, 2024
: Dimplex

Dimplex CDFI500-PRO 20 Inch Opti Myst Pro Built In Electric Cassette User Guide

IMPORTANT SAFETY INFORMATION:
Read this manual first before attempting to install or use this electric fireplace. Always comply with the warnings and safety instructions contained in this manual to prevent personal injury or property damage.

To view the full line of Dimplex products, visit www.dimplex.com

Conventions used in this manual:

NOTE: Procedures and techniques that are considered important enough to emphasize.
CAUTION: Procedures and techniques which, if not carefully followed, will result in damage to the equipment.
WARNING: Procedures and techniques which, if not carefully followed, will expose the user to the risk of fire, serious injury, or death.

Welcome

Thank you and congratulations for purchasing an Opti-myst® cassette from Dimplex. Please carefully read and save these instructions.

WARNING: Read all instructions and warnings carefully before starting installation. Failure to follow these instructions may result in a possible electric shock, fire hazard and will void the warranty.

Please record your model and serial numbers for future reference

Model__ MOD__
Serial Number__
Instruction

NO NEED TO RETURN TO THE STORE
If you have questions regarding the operation of this product or if you require service, before returning this product to the place of purchase,

Contact us at: www.dimplex.com/support
For Troubleshooting and Technical Support
OR Toll-Free 1-888-346-7539
Please have your model number and product serial number ready

IMPORTANT INSTRUCTIONS

When using electrical appliances, basic precautions should always be followed to reduce the risk of fire, electric shock, and injury to persons, including the following:

Read all instructions before using the unit.
Do not operate any unit if the unit has been dropped or damaged in any manner. Contact Technical Service at 1-888-346-7539.
Do not use outdoors.
Extreme caution is necessary when any heater is used by or near children or invalids and whenever the heater is left operating and unattended.
Do not operate any heater after it malfunctions. Disconnect power at service panel and have heater inspected by a reputable electrician before reusing.
To disconnect the unit, turn the controls OFF, disconnect power at the service panel.
Do not insert or allow foreign objects to enter any ventilation or exhaust opening as this may cause an electric shock or fire, or damage the heater.
To prevent a possible fire, do not block air intakes or exhaust in any manner.
All electrical heaters have hot and arching or sparking parts inside. Do not use in areas where gasoline, paint, or flammable liquids are used or stored.
Do not modify the unit. Use it only as described in this manual. Any other use not recommended by the manufacturer may cause fire, electric shock or injury to persons.
Do not burn wood or other materials in the unit.
Always use a certified electrician should new circuits or outlets be required.
Disconnect the power supply before performing any cleaning, maintenance or relocation of the unit.
When transporting or storing the unit, keep in a dry place, free from excessive vibration and store so as to avoid damage.

WARNING: Remote control contains small batteries. Keep away from children. If swallowed, seek medical attention immediately

WARNING: Do not install battery backwards, charge, put in fire or mix with used or other battery types – may explode or leak causing injury.
NOTE: Changes or modifications not expressly approved by the party responsible for compliance could void user’s authority to operate the equipment.

FCC Compliance

CAUTION: This unit has been tested and found to comply with the limits for Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This unit generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception, which can be determined by turning the unit OFF and ON, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.
Increase the separation between the unit and the receiver.
Connect the unit into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.

This unit complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

This unit may not cause harmful interference, and
this unit must accept any interference received, including interference that may cause undesired operation.

FCCCAUTION: Any changes or modifications not expressly approved by the party responsible for compliance could void the user’s authority to operate this equipment.

SAVE THESE INSTRUCTIONS

CAUTION
RISK OF ELECTRIC SHOCK DO NOT OPEN NO USER-SERVICEABLE PARTS INSIDE

Technical Specifications

Electrical Rating

Voltage: 120 V
Power: CDFI500-PRO 230 WCDFI1000-PRO 460 W

UL Listing

File Number: E71416

Model Reference

CDFI1000-PRO| 6909660300
CDFI500-PRO| 6909660400

Product Dimensions

CDFI500-PRO

CDFI1000-PRO
Product Dimensions

Package Contents

Image	Description	Quantity

Package Contents | Cassette| 1| 1
| Tethered Controller| 1| 1
``| Remote| 1| 1
| AAA Batteries| 2| 2
| Transducers| 4 (2 installed)| 2 (1 installed)
| Refillable Water Container| 2| 1
| Instruction Manual| 1| 1
| Flame Baffles| 4| 2
| Slotted Flame Baffles| 6| 3
| Wire Connectors| 3| 3

Installation

Air Inlets

A fresh air inlet that is a minimum of 80 inches² (516 cm²) for the CDFI1000-PRO and 40 inches² (258 cm²) for the CDFI500-PRO, is required. The air intake must allow for air to reach the underside of the Opti-myst Cassette (Figure 1 & 2).
If installing into the Opti-Myst Pro Box (CDFI-BX100 or CDFI-BX1500), no additional air take is required.
Installation

Air Inlet Requirements
CDFI500-PRO: 40 in2 (258 cm2 ) CDFI1000-PRO: 80 in2 (516 cm2

Placement

NOTE: Optimal installation height is 60″ (152.4 cm) to the bottom of the media plate or log set. Installing the product above this height may reduce the flame visibility.
NOTE: For optimal performance, a clearance of 18″ (457 mm) between the bottom of the media plate or log set and any surface above should be maintained. A minimum clearance of 16″ (405 mm) must be maintained.

The CDFI1000-PRO and CDFI500-PRO are supplied in an assembled state and are designed to be permanently installed. The units come ready for hardwire installation and the use of the water refill containers. When determining a location for the Opti-myst® cassette, ensure that the unit will not be susceptible to drafts, vents, ceiling fans and other air currents. Similar to a candle, large movements of air will affect the unit’s ability to create and maintain the flame effect. If the desired location is susceptible to significant air movement, such as air vents, the different installation options illustrated in Figure 1 (page 7) can be used. It is important that the surface surrounding the top of the cassette have at least a 3″ (72 mm) clearance from any vertical surface and the barrier be 10″ (254 mm) high from the installation surface, to ensure optimal flame production.

Installation in a Bathroom
If this unit is installed in a bathroom, it must be protected by a GFCI receptacle or circuit. If a receptacle is used, it must be readily accessible.
To prevent electrical shock this unit is an electrical appliance that is not watertight and must be installed as to prevent water from entering the unit. This unit must be installed away from showers, tubs, etc. Never locate fireplace over a bathtub or other water containers. Keep towels and other combustible materials 3 feet (0.9 m) away from the top of the unit.

Installation Instructions

Please read all instructions before installing.

WARNING: Failure to install the cassette as instructed below may result in damage to the equipment and or may expose the user to the risk of fire, serious injury, illness or death.
WARNING: Construction and electrical outlet wiring must comply with local building codes and other applicable regulations.
CAUTION: It is recommended that during drywall installation and finishing the media plate be installed with the provided bag to prevent dust and debris from entering the unit.

Use studs to frame an enclosure with the minimum internal/opening dimensions shown in Figure 3. Note that the media plate (supplied) and log set (optional, sold separately) require different opening widths.
NOTE: When preparing the opening for the unit ¼” (6.4 mm) of clearance should be maintained from each surface to ensure easy installation.
If connecting to plumbing, complete the water connection according to the instructions in the ‘Cassette Plumbing’ section (page 10).
In the back left corner of the unit, locate and remove the electrical cover plate, by removing the two securing screws (Figure 4).
Complete the wiring according to instructions in the ‘Electrical Installation’ section (page 11). Reinstall the electrical cover plate after completing wiring.
NOTE: If using the optional power cord (CDFI-PLUGKIT, sold separately), follow the instructions provided with the kit.
Install the unit into the rough-in framing ensuring that the unit is resting on two framing sills, one at the front and one at the back or a level surface. Ensure an air opening is maintained.
Level the housing – right to left and front to back, using the adjustable feet on the bottom of the unit.
Secure the unit to the permanent framing on either end through a minimum of two holes **(Figure 4).

**

Cassette Plumbing

CAUTION: Ensure that all plumbing connections meet local plumbing code requirements.
CAUTION: Ensure that the location of the plumbing connection allows for easy access to allow for shutoff during scheduled maintenance.

The units come equipped with refill containers for manual filling of the reservoir. The unit can be hard plumbed with the plumbing accessory kit – CDFIPLUMB-KIT, available from your local Dimplex dealer, or with standard 1/4″ (6.4mm) tubing. The plumbing accessory kit is designed for use with copper piping.

Locate a cold water line in the vicinity of the desired location of the cassette.
NOTE: Normal tap water can be used in the Opti-myst® as long as the tap water is not considered to be hard water. In the event your tap water is hard, softened or filtered water is recommended.
Turn off the main water supply and drain the line of any standing water (if possible), before connecting the water line.
NOTE: Once the new plumbing connections are complete, ensure that the lines are flushed to prevent any debris from entering the unit. Replace the top cover assemblies and ensure that the two plumbing caps are securely attached to the top cover of the water reservoirs. (Figure 13, page 16)
Locate the ball valve located in the bottom center of the unit (near the back) (Figure 5). Attach one end of the ¼” (6.4 mm) tubing to the ball valve. Insert the tubing into the ball valve fitting so that it is fully inserted (approximately ½” [12 mm]).
NOTE: Ensure that the end of the tubing is cut square, to prevent leaking.
Route the tubing to the area of the water source.
Verify that all of the connections are fully inserted, and begin opening each of the valves, ensuring that no leaks are present.

Connecting Multiple Units Together
When connecting multiple units together, the plumbing should be constructed in a manifold style configuration, sized appropriately for the number of units that are being installed so consistent water volume and pressure is being supplied to each unit.

Electrical Installation

WARNING: Do not attempt to wire your own new outlets or circuits. To reduce the risk of fire, electric shock or injury to persons, always use a licensed electrician.
WARNING: Ensure that the On/Off switch is set to the ‘off’ position (refer to Operation section) and that the circuit on which the unit is to be installed has the power cut off at the service panel until installation is complete.
CAUTION: A 15 Amp, 120 Volt circuit is required. A dedicated circuit is preferred but not essential in all cases. A dedicated circuit will be required if, after installation, the circuit breaker trips or the fuse blows on a regular basis when the cassette is operating. Additional appliances on the same circuit may exceed the current rating of the circuit breaker.

Hardwired Installation

CAUTION: Use two conductor, non-metallic sheath cable with ground wire (3 wires total) for the incoming power supply on the cassette. Use appropriate wire to meet local and national electrical codes for rated power

Install a 3 /8 in (10 mm) or ½ in (13 mm) cable connector, not included, suitable for mounting in a 7 /8 in (22 mm) hole, to the cable plate and feed the supply cable through the connector. The cable plate can be removed by removing the two securing screws on either side, to allow for easier access (Figure 4, page 9).
Connect the black wire (live) from the unit to the live from the power supply.
Connect the white wire (neutral) from the unit to the neutral wire from the power supply.
Connect the green wire (ground) from the unit to the ground wire from the power supply.
Place all connections inside the unit and secure the cable clamp to unit, making sure that the cable clamp grips only the jacket of service cable.

WARNING: Ensure the power wiring is not installed so that it is pinched or against a sharp edge and ensure that the power wiring is stored or secured to avoid tripping or snagging to reduce the risk of fire, electric shock or injury to persons.

Connecting Multiple Units Together
When installing multiple units in the same vicinity they will need to be wired in parallel.

Wall Switch
The Opti-myst® cassette is designed to allow for installation of a wall switch to control the incoming power to the unit. Use a single pole, single throw (On/Off) wall switch that is rated for a minimum of 15 amps.

Operation Preparation

After the drywall is installed and the surrounding area has been finished, remove the media plate from the unit.
Unwrap the tethered controller and ensure that the wire is lead through the opening for plumbing connections (Figure 5, page 10). Position the tethered controller so that:
a) it can be easily accessed, if being used as the main controls, or
b) it is not obscured by either bricks, stone, or sheet metal to avoid obstructing the signal from the remote control.
Initialize the tethered controller to the remote (see ‘Operation’ section, page 14).
Fill the unit with water: Refill Containers – remove the pre-installed pluming cap(s), then install the refill containers (Figure 13, page 16). During initial installation, each refill container should be refilled after the reservoir has filled to ensure the maximum operating time. Each refill container holds 42 oz. (1.25L). Hard Plumbed – prime each of the water reservoirs with 32 oz (1L) of water. The water level should fall between the ‘High’ and ‘Low’ water indicators (Figure 6).
Install the media plate or log kit accessory (sold separately) on top. If using the log kit, connect the wire to the outlet on the cassette to power the inner LEDs (Figure 6).

NOTE: If the unit is accessorized with something other than just the media plate or log set, ensure that media used does create small particles that may fall into the unit or have a overall weight above 10 lb (4.5 kg) for the CDFI500-PRO and 20 lb (9 kg) for the CDFI1000-PRO.

Operation

General Operation

WARNING: This unit must be properly installed before it is used. There are three different control options available for the unit: onboard controls, tethered controller, and remote control

NOTE: When the unit is installed in an environment where background noise is very low, it may be possible to hear a sound which is related to the operation of the flame effect. This is normal and should not be a cause for concern.
NOTE: During normal operation it is expected to see some condensation of water on the media plate. This will vary depending on ambient conditions and should be considered normal.

Onboard Controls

The onboard controls are located under the media plate (Figure 7). The CDFI1000-PRO unit has two separate internal modules that are controlled by the settings entered on the left side (primary). Finer adjustment can be done using the controls on the right module to have both modules operating at the same level (secondary).
Onboard Controls

Remote Control and Tethered Controller

The tethered controller ( Figure 8) can be used in the same manner as the remote (Figure 9). The tethered controller must be connected to the unit and the On/Off Switch must be in the ‘on’ ( I ) position in order for the remote to operate.

NOTE: The remote control must be initialized with the unit prior to use. It is possible to synchronize up to 5 cassettes to one remote control.

| On/Off Switch| Supplies power to the unit.
---|---|---
| Standby| Turns flame effect on or puts the unit into standby mode. ! NOTE: When the unit is first turned on the lights will come on and mist will appear after 45 seconds
| Remote Control Initialization| Required for initializing the remote to the cassette. To initialize the remote control: 1. Place the On/Off Switch in the ‘on’ ( I ) position and turn the flame effect on. 2. Verify that the tethered controller is connected correctly – the red light on the tether will be illuminated. 3. Press button on the onboard controls (left side on CDFI1000-PRO). The cassette will begin to beep and the lights will blink every 2 ½ seconds to indicate that the unit is in synchronization mode. 4. Within 20 seconds of pressing , press on the remote control. ! NOTE: You will have only 20 seconds to perform this last step. Failure to do so will result in these steps needing to be followed again. 5. If the synchronization was successful, the lights will blink and the unit will beep 4 times, then the unit will go to Standby
| Test Mode| Used for troubleshooting issues – outlined in detail in the service manual which can be found on www.dimplex.com/product-downloads.
| Flame Intensity Control| Adjusts the intensity of the flame and smoke effect when the unit has been activated. Pressing the will decrease the flame effect and pressing the will increase the flame effect. ! NOTE: A few moments will be required between adjustment and a change to the flame effect. ! NOTE: On the CDFI1000-PRO, each side of the flame can be adjusted using the on-board controls.
| Volume Control| Adjusts the volume of the wood fire sound effects. On the unit: Press the to decrease the volume and press the to increase the volume. On the Remote or Tethered Controller: Pressing the will turn the sound effect on or off.
| Heat| Turns the optional heater accessory ‘on’ or ‘off’ . ! NOTE: CDFI- TMHEAT, CDFI-BX1000, or CDFI-BX1500 must be connected for this control to work. See Figure 5 (page 10).

Filling the Refillable Containers

CAUTION: Allow at least five minutes for components to cool before disassembling the unit to refill. When the water tank is empty, the flame effect will shut off and the LEDs will blink twice continuously. Follow these steps to refill the tank:

Carefully remove the media and media plate.
Turn the On/Off switch to the ‘off’ position (0).
Remove the refill container by lifting upwards and outwards.
Refill the container with water.
NOTE: Normal tap water can be used in the Opti-myst® as long as the tap water is not considered to be hard water. In the event your tap water is hard, you may use softened water or distilled water. If using distilled water, it is recommended to add 1 /8 tsp. of salt (0.5 mL) to the water reservoir; additional salt should only be when you notice that the unit is not producing mist as expected.
Screw the cap back on. Do not overtighten.
Return the refill container to the sump, with the tank cap facing down and the flat side of the tank facing outward.
Turn the On/Off switch to the ‘on’ position ( I ).
Carefully place media plate and media back into position.

Flame Customization

The CDFI500-PRO and CDFI1000-PRO come with inserts that allow you to customize the look of the flame. To use the spacers, first break them along the break line (Figure 10). Second, insert into the nozzle at desired locations. It is recommended to place them under any media that crosses through the flame, for example, logs. To use the slots, insert them into the nozzle (Figure 11). A total of 3 slot inserts can be used in each nozzle.
Flame Customization

Maintenance

Remote Control Battery Replacement

To replace the battery:

Slide battery cover open on the remote control (Figure 12).
Install two 1.5 Volt (AAA) battery in the battery holder.
Close the battery cover.

Symbol
Battery must be recycled or disposed of properly. Check with your Local Authority or Retailer for recycling advice in your area.

WARNING: Disconnect power and allow element to cool before attempting any maintenance or cleaning to reduce the risk of fire, electric shock or damage to persons.
CAUTION: If you need to move the unit ensure that all of the components that contain water have been emptied before relocating.
NOTE: If you do not intend on using the unit for longer than 2 weeks, empty and drain the unit of water, and dry all of the wet components.

Cleaning

It is required that the top cover (s), sump (s), refillable water containers (s) (if used), and transducer (s) are cleaned with soap and water on a regular basis, at a minimum once per month. More frequent cleaning may be required depending on water quality.

CAUTION: Do not put plastic components in the dishwasher. The air filters can be removed and gently rinsed with water to clean and dried on a towel before reinstalling. Reinstall the filter so that the coarse black side of the filter is facing the back of the unit. Use only a damp cloth to clean the surfaces of the unit. Do not use abrasive cleaners

Transducer Replacement

After prolonged use, the ability for the unit to produce mist may become reduced. If cleaning does not improve the performance of the flame effect, replacement of the transducer may be required. This unit comes with replacement transducers. Additional transducers may be purchased at www.dimplex.com/replacement-parts (9601210100RP).
NOTE: To remove the transducer, release the retaining tab in the sump and remove transducer.

Servicing

Except for installation and cleaning described in this manual, an authorized service representative should perform any other servicing.

Troubleshooting

For more troubleshooting, consult the CDFI Service Manual which can be found at www.dimplex.com/product-downloads

Problem	Cause	Solution
Fireplace does not turn on with the onboard controls	No incoming power

Ensure unit is wired correctly Check main disconnect panel Ensure wall switch is on (if applicable)
Power switch has not been turned on| Put the power switch in the ‘on’ position ( I )
Standby button has not been pressed to turn on the flame effect| Press the standby button until one beep is heard
Fireplace does not turn on with the remote control| The remote control has not been initialized to the tetherred controlle| Follow initialization instructions in the ‘Operation’ section.
| The batteries in the remote control are dead| Replace remote control batteries
Unit continuously blinks one time| Water level in the sump is too high| Turn off the unit from the power switch. Remove enough water from reservoir so that level is below maximum level.
Unit continuously blinks twice| Water level in the sump is too low| If using refillable containers, turn off the unit from the power switch. Follow ‘Filling the Refillable Containers’ instructions in the Operation Section.
If using direct-plumbed, turn unit off with the power switch. Ensure ball valve is open. Wait 10 seconds before turning back on.
Unit continuously blinks three times| s Level sensor error| Turn unit off with the power switch. Wait 10 seconds before turning back on.
If problem persists, consult the service manual.
Unit continuously blinks four times| Fill cycle has timed out| Turn unit off with the power switch. Wait 10 seconds before turning back on.
If problem persists, clean water filter and inspect plumbing to make sure pressure is adequate and nothing is obstructing water flow.c

Wiring Diagram

Warranty

Two-Year Limited Warranty

Products to which this limited warranty applies This limited warranty applies to your newly purchased Dimplex cassette. This limited warranty applies only to purchases made in any province of Canada except for Yukon Territory, Nunavut, or Northwest Territories or in any of the 50 States of the USA (and the District of Columbia) except for Hawaii and Alaska. This limited warranty applies to the original purchaser of the product only and is not transferable. Products excluded from this limited warranty Products purchased in Yukon Territory, Nunavut, Northwest Territories, Hawaii, or Alaska are not covered by this limited warranty. Products purchased in these States, provinces, or territories are sold AS IS without warranty or condition of any kind (including, without limitation, any implied warranties or conditions of merchantability or fitness for a particular purpose) and the entire risk of as to the quality and performance of the products is with the purchaser, and in the event of a defect the purchaser assumes the entire cost of all necessary servicing or repair. What this limited warranty covers and for how long Products, other than fireplace surrounds (mantels) and trims, covered by this limited warranty have been tested and inspected prior to shipment. Subject to the provisions of this warranty, Glen Dimplex Americas Ltd. (herein called Glen Dimplex Americas) warrants such products to be free from defects in material and workmanship for a period of 2 years from the date of the first purchase of such products as follows: (a) a repair or replacement warranty on defective products or parts, including in-home services, for the first year following the date of first purchase; and (b) thereafter, a replacement of parts warranty on defective products and parts (with no in-home services) for the 1 year period commencing on the first anniversary of first purchase and ending on the second anniversary of the date of first purchase. Glen Dimplex Americas fireplace surrounds (mantels) and trims covered by this limited warranty have been tested and inspected prior to shipment and, subject to the provisions of this warranty, Glen Dimplex Americas warrants such products to be free from defects in material and workmanship for a period of 1 year from the date of first purchase of such products. Warranty services do not include inhome services. The limited 2 year warranty period for products other than fireplace surrounds (mantels) and trims and the limited 1 year warranty period for fireplace surrounds (mantels) and trims also applies to any implied warranties that may exist under applicable law. Some jurisdictions do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to the purchaser. What this limited warranty does not cover This limited warranty does not apply to products that have been repaired (except by Glen Dimplex Americas or its authorized service representatives) or otherwise altered. This limited warranty does further not apply to defects resulting from misuse, abuse, accident, neglect, incorrect installation, improper maintenance or handling, or operation with an incorrect power source. What you must do to get service under this limited warranty Defects must be brought to the attention of Technical Service at 1-888-346-7539. Please have proof of purchase, catalogue/model and serial numbers available when calling. Limited warranty service requires a proof of purchase of the product. What Glen Dimplex Americas will do in the event of a defect In the event a product or part covered by this limited warranty is proven to be defective in material or workmanship during (i) the 2 year limited warranty period for products other than fireplace surrounds (mantels) and trims, and (ii) the 1 year limited warranty period for surrounds (mantels) and trims, you have the following rights:

Limited warranty service will be performed solely by dealers or service agents of Glen Dimplex Americas authorized to provide limited warranty services.
For products (other than surrounds (mantels) and trims) for the period ending at midnight on the first anniversary of the date of first purchase, Glen Dimplex Americas will in its sole discretion either repair or replace such defective product or part without charge. If Glen Dimplex Americas is unable to repair or replace such product or part, or if repair or replacement is not commercially practicable or cannot be timely made, Glen Dimplex Americas may, in lieu of repair or replacement, choose to refund the purchase price for such product or part. This limited warranty entitles the purchaser to on-site or in-home warranty services. Accordingly, Glen Dimplex Americas will be responsible for all labour and transportation costs associated with the repair or replacement of the product or part except as follows: (i) charges may be levied for travel costs incurred to travel to the purchaser’s site where the product is located if the purchaser’s site is beyond 30 miles (48 km) from the closest service depot of Glen Dimplex Americas dealer or service agent; and (ii) the purchaser is solely responsible for providing clear access to all serviceable parts of the product.
For products (other than surrounds (mantels) and trims) for the period commencing at 12:01 a.m. on the day after the first anniversary of the first purchase and ending at midnight on the second anniversary of the date of first purchase, this limited warranty entitles the purchaser to replacement parts only without charge. If Glen Dimplex Americas is unable to replace such part, or if replacement is not commercially practicable or cannot be timely made, Glen Dimplex Americas may, in lieu of replacement, choose to refund the purchase price for such part. The purchaser shall not be entitled to on-site or in-home warranty services. The purchaser shall be responsible for all expenses incurred for the removal of the part and installation of the replacement part including, without limitation, all shipping costs and transportation costs to and from the authorized dealer’s or service agent’s place of business and all labour costs. Such costs shall not be the responsibility of Glen Dimplex Americas.
For surrounds (mantels) and trims for the period ending at midnight on the first anniversary of the date of first purchase, Glen Dimplex Americas will in its sole discretion either repair or replace such defective surrounds (mantels) and trims or part thereof without charge. If Glen Dimplex Americas is unable to repair or replace such product or part, or if repair or replacement is not commercially practicable or cannot be timely made, Glen Dimplex Americas may, in lieu of repair or replacement, choose to refund the purchase price for such product or part. The purchaser shall not be entitled to on-site or in-house services. The purchaser is responsible for all expenses incurred for repair or replacement of such product or part including, without limitation, all shipping costs and transportation costs to and from the authorized dealer’s or service agent’s business and all labour costs. Such costs shall not be the responsibility of Glen Dimplex Americas.
On-site or in-home services not provided under this warranty may be performed at the purchaser’s specific request and expense at Glen Dimplex Americas then-current rates for such services.

What Glen Dimplex Americas and its dealers and service agents are also not responsible for:

IN NO EVENT WILL GLEN DIMPLEX AMERICAS, OR ITS DIRECTORS, OFFICERS, OR AGENTS, BE LIABLE TO THE PURCHASER OR ANY THIRD PARTY. WHETHER IN CONTRACT, IN TORT, OR ON ANY OTHER BASIS, FOR ANY INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY, CONSEQUENTIAL, OR INCIDENTAL LOSS, COST, OR DAMAGE ARISING OUT OF OR IN CONNECTION WITH THE SALE, MAINTENANCE, USE, OR INABILITY TO USE THE PRODUCT, EVEN IF GLEN DIMPLEX AMERICAS OR ITS DIRECTORS, OFFICERS, OR AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH LOSSES, COSTS OR DAMAGES, OR IF SUCH LOSSES, COSTS, OR DAMAGES ARE FORESEEABLE. IN NO EVENT WILL GLEN DIMPLEX AMERICAS, OR ITS OFFICERS, DIRECTORS, OR AGENTS BE LIABLE FOR ANY DIRECT LOSSES, COSTS, OR DAMAGES THAT EXCEED THE PURCHASE PRICE OF THE PRODUCT.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO THE PURCHASER

How State and Provincial law apply This limited warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. The provisions of the United Nations Convention on Contracts for the Sale of Goods shall not apply to this limited warranty or the sale of products covered by this limited warranty.

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