poly Studio USB Video Bar User Guide

: June 9, 2024
: Poly

Table of Contents

Studio USB Video Bar
Poly Studio USB Video Bar
Getting Started
Using Poly Studio
Configuring Poly Studio
Troubleshooting

Studio USB Video Bar

Poly Studio USB Video Bar

The Poly Studio USB Video Bar is a high-quality video
conferencing device designed for small to medium-sized conference
rooms. It features a 4K camera with automatic framing and tracking
capabilities, as well as integrated speakers and microphones for
clear audio.

Getting Started

Before using the Poly Studio, ensure that it is properly
connected to your computer or other device using the included USB
cable. Once connected, turn on the device using the power button
located on the back.

The Poly Studio can be navigated using the buttons located on
the top of the device, or with the included remote control. Use the
LED indicators on the front of the device to monitor the status of
the camera and microphone.

Using Poly Studio

To use the Poly Studio for video conferencing, set it as the
default audio and video device on your computer or other device.
This will ensure that all audio and video is routed through the
Poly Studio.

The Poly Studio also includes camera presets, which can be set
and accessed using the remote control. This allows you to easily
switch between different camera angles and zoom levels during your
meetings.

Additionally, the Poly Studio includes several tracking modes,
including Conversation Mode and Presenter Mode. These modes
automatically adjust the camera framing and focus based on who is
speaking or presenting.

If you wish to connect a Bluetooth device to the Poly Studio,
simply press and hold the Bluetooth button on the remote control
until it begins flashing. Then, follow your device’s instructions
for pairing with a Bluetooth device.

Configuring Poly Studio

The Poly Studio can be configured using the Polycom Companion
app, which is available for download from the Poly website. Using
this app, you can view information about the device, update the
firmware, and more.

Troubleshooting

If you experience any issues with the Poly Studio, refer to the
troubleshooting section in the user manual for assistance. You can
also contact Poly support for further help.

USER GUIDE
Poly Studio USB Video Bar

1.5.0 | January 2022 | 3725-62048-006C

Getting Help For more information about installing, configuring, and administering Poly/Polycom products or services, go to Poly Online Support Center.
Poly 345 Encinal Street Santa Cruz, California 95060
© 2021 Poly. Bluetooth is a registered trademark of Bluetooth SIG, Inc. All other trademarks are the property of their respective owners.

Contents
Before You Begin……………………………………………………………………………………3
Audience, Purpose, and Required Skills…………………………………………………………………..3 Related Poly and Partner Resources……………………………………………………………………….3 Privacy Policy……………………………………………………………………………………………………….4
Getting Started……………………………………………………………………………………… 5
Poly Studio Overview……………………………………………………………………………………………. 5 Powering On and Off……………………………………………………………………………………………..6 Navigating Poly Studio………………………………………………………………………………………….. 6
Basic Poly Studio LED Indicators…………………………………………………………………..7 Poly Studio Remote Control Features…………………………………………………………….8 Poly Studio Privacy Shutter…………………………………………………………………………..9 Accessibility Features…………………………………………………………………………………………. 10
Using Poly Studio…………………………………………………………………………………12
Set Poly Studio as the Default Audio and Video Device…………………………………………… 12 Using Camera Presets………………………………………………………………………………………… 13 Tracking Modes…………………………………………………………………………………………………..13
Conversation Mode…………………………………………………………………………………… 14 Presenter Mode…………………………………………………………………………………………14 Connect Poly Studio to a Bluetooth Device……………………………………………………………. 14
Configuring Poly Studio Using Polycom Companion……………………………. 16
Initialize the Poly Studio Device Using the Setup Wizard…………………………………………. 16 View Poly Studio Information……………………………………………………………………………….. 18 Updating the Poly Studio Firmware………………………………………………………………………..18
Update the Poly Studio Firmware from Your Computer………………………………….. 18 Update the Poly Studio Device and the Remote Control………………………………… 19 Poly Studio User Settings……………………………………………………………………………………. 19 Control the Device Camera………………………………………………………………………… 19 Configure Advanced Camera Settings…………………………………………………………. 20 Pair the Poly Studio Device to a Bluetooth Device………………………………………….21 Configuring Audio Settings………………………………………………………………………….21 Poly Studio Admin Settings…………………………………………………………………………………..23 Log In to Poly Studio Admin Settings…………………………………………………………… 23 Change Your Password………………………………………………………………………………23 Configure General Settings………………………………………………………………………… 23
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Contents
Configuring Camera Tracking………………………………………………………………………24 Join a Wi-Fi Network…………………………………………………………………………………. 26 Delete Known Wi-Fi Networks……………………………………………………………………..28 Configure Bluetooth Settings……………………………………………………………………….29 Configure a Provisioning Server for the Poly Studio Device……………………………. 29 Certificate Signing Requests………………………………………………………………………. 30 Import a Configuration File…………………………………………………………………………. 33 Export a Configuration File to Your Local System………………………………………….. 33
Troubleshooting………………………………………………………………………………….. 34
Identifying Issues Using the LED Indicators…………………………………………………………….34 Restart Your Poly Studio Device…………………………………………………………………………… 34 Restore Default Settings……………………………………………………………………………………… 35 Factory Reset Poly Studio…………………………………………………………………………………….35 Factory Reset Your Poly Studio Device Using Polycom Companion………………………….. 36 Pair the Bluetooth Remote Control with Poly Studio…………………………………………………36 Troubleshoot the Remote Control…………………………………………………………………………. 36 Test Your Camera Audio Input……………………………………………………………………………… 37 Display Camera Information On- Screen………………………………………………………………… 37 Download Log and Crash Files…………………………………………………………………………….. 37 Can’t Upgrade, Reset, or Reboot Poly Studio via Polycom Companion………………………38
2

Before You Begin
Topics: · Audience, Purpose, and Required Skills Related Poly and Partner Resources Privacy Policy
This guide provides overview information and references about the Poly Studio (model P009) USB video bar, an all-in-one audio-video hub.
Audience, Purpose, and Required Skills
This guide is intended for beginning users, as well as intermediate and advanced users who want to learn how to use the features available with Poly Studio.
Related Poly and Partner Resources
See the following sites for information related to this product. The Poly Online Support Center is the entry point to online product, service, and solution support information including Video Tutorials, Documents & Software, Knowledge Base, Community Discussions, Poly University, and additional services. The Poly Document Library provides support documentation for active products, services, and solutions. The documentation displays in responsive HTML5 format so that you can easily access and view installation, configuration, or administration content from any online device. The Poly Community provides access to the latest developer and support information. Create an account to access Poly support personnel and participate in developer and support forums. You can find the latest information on hardware, software, and partner solutions topics, share ideas, and solve problems with your colleagues. The Poly Partner Network is a program where resellers, distributors, solutions providers, and unified communications providers deliver high-value business solutions that meet critical customer needs, making it easy for you to communicate face-to-face using the applications and devices you use every day. The Poly Services help your business succeed and get the most out of your investment through the benefits of collaboration. Poly Lens enables better collaboration for every user in every workspace. It is designed to spotlight the health and efficiency of your spaces and devices by providing actionable insights and simplifying device management. With Poly+ you get exclusive premium features, insights and management tools necessary to keep employee devices up, running and ready for action.
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Before You Begin
Privacy Policy
Poly products and services process customer data in a manner consistent with the Poly Privacy Policy. Please direct comments or questions to privacy@poly.com
4

Getting Started
Topics:
Poly Studio Overview Powering On and Off Navigating Poly Studio Accessibility Features
The Poly Studio USB video bar is an all-in-one video and audio hub for small rooms.
Poly Studio Overview
The Poly Studio USB video bar is a high-quality camera and speakerphone system that integrates an auto-framing camera, stereo microphones, and stereo speakers. Poly Studio works with applications that support standard USB devices, such as Polycom RealPresence Desktop, Microsoft Skype for Business, Microsoft Teams, Zoom, and BlueJeans. As a USB camera and speakerphone, you can use the Poly Studio USB video bar for audio or video conferencing and as a speaker for your local devices. You can also use Poly Studio as a Bluetooth device that supports audio calls and streaming music playback from a mobile device. You can connect the Poly Studio USB video bar to either a permanently installed PC USB host in the room or to a laptop that you bring to the room. In all configurations, you primarily connect through USB, with an optional Bluetooth connection. If you’re the administrator of the Poly Studio USB video bar, download Polycom Companion for advanced setup options, such as connecting Poly Studio to your Wi-Fi network. You can manage the Poly Studio USB video bar from Poly Lens, Polycom Device Management Services for Enterprises, or Polycom RealPresence Resource Manager via Wi-Fi connectivity. See the Poly Documentation Library for more information about these products. Highlights of the Poly Studio USB video bar include the following:
High-fidelity stereo microphones that pick up sound within 3.66 m (12 ft), together with spatial audio to imitate life-like presence and clarity. Poly Studio also supports Polycom Acoustic Fence with Beam Shaping that enables video conferencing in open workspaces by capturing only the voices within a defined zone. The NoiseBlockAI feature listens for times when sound is occurring but no one is talking and automatically mutes your microphone until you speak.
Ultra-wide 120-degree field of view that captures 4K UHD video. Automatic speaker-tracking technology that zooms in on the person who’s talking without using a
remote control or camera presets. When there’s no active speaker, the group frame function automatically frames all conference participants as a group.
Note: Poly Studio supports 4K video, but the functionality depends on the software client and monitor you use. For example, if you use a USB 3.0 cable and the Windows 10 Camera app, you can get a 4K preview.
5

Getting Started When you use a USB 2.0 cable, the 2K or 4K video resolution requires H.264 support. You can download and install the UVC 1.5 driver from the Poly Online Support Center to enable H.264 streaming. Related Links Configuring Poly Studio Using Polycom Companion on page 16
Powering On and Off
The Poly Studio doesn’t have a power button. When you plug in the power cord, the device turns on.
Navigating Poly Studio
The Poly Studio USB video bar includes an integrated device with a camera, speakers, a microphone array, and a remote control.
6

Getting Started

Poly Studio Feature Descriptions

Reference

Feature

1

Camera

2

Microphone array

3

LED indicators

4

Speakers

5

Privacy shutter lever

6

Remote control pairing

7

Reset

Feature Description Camera with a privacy shutter that enables or disables the video input as you choose Stereo microphone that captures audio Indicate the status and the tracked speaker Provide stereo audio output Covers or uncovers the camera lens Enables the Bluetooth remote control pairing mode Factory resets the Poly Studio device or clears all saved configurations

Basic Poly Studio LED Indicators
The Poly Studio device provides an LED bar above the camera to help you understand its behaviors.

Basic Poly Studio LED Indicators and Status

Indicator

Position

Status

Chasing white

All while alternating

Boot initialization in progress

Blinking blue

Two in the middle

Bluetooth in discovery

Solid blue for three seconds

Two in the middle

Bluetooth paired

Solid amber

Two in the middle

Standing by
The privacy cover is open, and the camera is in sleep mode with no active video output

Blinking green or white

All

Incoming call

Solid green or amber

Two in the middle

Outgoing call

Solid green or white

One or two (when in the middle), indicating the tracked speaker or the direction of the camera

Working
The lights are green with supported applications in the following cases:
Tracking people in group framing and speaker tracking mode
Indicating the direction of the camera that you customize in pan-tilt-zoom (PTZ) mode

7

Getting Started

Indicator Solid white for three seconds Solid red Blinking red

Position Two in the middle All Two in the middle

Status Saving a preset Muted microphone On hold

Poly Studio Remote Control Features
The Poly Studio USB video bar provides a low-energy Bluetooth remote control, which automatically pairs with the device when you turn it on for the first time.
By default, Poly Studio enables the group framing and speaker tracking function, which provides a handsfree experience except for basic buttons like volume, mute, answer, and hang-up.
The remote control sleeps if it’s inactive for 30 seconds. You can press any key or move it to wake it up.

Button Icon
1
2

Button Name
Volume Up/Down Zoom In/Out

3

Camera Directions

Description
Adjust speaker volume. Adjust camera zoom in/out when the group framing and speakertracking mode is off. Adjust the direction of camera when the group framing and speaker-tracking mode is off.

8

Getting Started

Button Icon
4

Button Name Home

5

Preset 1/2

6

Mute/Unmute

7

Bluetooth

8

Tracking Mode

9

Answer

10

Hang Up

Description
Resets the camera to its original status when the tracking mode is off. Long press to store a camera setting. Short press to load a camera setting. The buttons only work when the tracking mode is off.
Mutes or unmutes the microphone. Long press the button to set the remote control ready for pairing.
Long press to enable other Bluetooth devices to find the device. Enables or disables the tracking mode. Answers an incoming call or holds/resumes a Microsoft Skype for Business or Teams call. Hangs up a call.

Poly Studio Privacy Shutter
The Poly Studio USB video bar provides a physical cover on the camera lens to protect your privacy. When you slide the shutter lever to the left, the shutter opens and the camera captures the room.

9

When you slide the lever to the right, the shutter closes and the camera turns off.

Getting Started

If you close the camera privacy shutter during a call, the camera status changes from working to standing by, and the LED lights turn to solid amber.

Accessibility Features
Poly Studio USB video bar includes a number of features to accommodate users with disabilities.

Accessibility Feature Visual and audio notifications Built-in speaker and microphone Powerful sound detection 120-degree field of view Automatic speaker-tracking

Description
LED indicators let you know when status changes, functions work, and whether features are enabled. In most cases an audio tone accompanies the LED changes.
Poly Studio USB video bar has an integrated speaker and microphone that enable you to hear audio and speak without having to use a headset.
The microphones pick up sound within 3.66 m (12 ft). The device includes spatial audio detection to imitate life-like presence and clarity when you move.
The ultra-wide view captures your movements without needing to adjust the camera.
The camera automatically tracks and frames the speaker, enabling free movement.

10

Accessibility Feature Tactile buttons
Adjustable volume

Getting Started
Description The mechanical buttons on the remote control and on the device provide visual contrast to enable you to control the system and to perform tasks such as answering calls. You can raise or lower the volume using the remote control.

11

Using Poly Studio
Topics: Set Poly Studio as the Default Audio and Video Device Using Camera Presets Tracking Modes Connect Poly Studio to a Bluetooth Device
Once you plug in the power cable, you can start using the Poly Studio device. Connect the Poly Studio device to your laptop or computer with the USB cable. Additionally, you can also connect it to your Bluetooth host devices.
Set Poly Studio as the Default Audio and Video Device
If you use the Poly Studio device with a supported application for video calls, you may need to set Poly Studio as the default audio and video device for your application. For a better experience, Poly recommends that you use your Poly device as both the audio and video device for your meetings. Mixed video and audio sources may impact the performance of certain features. Possible scenarios include:
If you don’t use the device’s speaker, Audio Echo Cancellation (AEC) may not work and the camera may have issues tracking the speaker in the room.
If you don’t use the device’s microphone, the LED indicator can’t show the audio mute status of your meeting.
The following is a general procedure that you can refer to. Your application may use different terms or categories. You can configure the device to use the external expansion microphone or automatically adjust the input source via provisioning. For more information, see the Poly Studio Parameters Reference Guide.
Procedure 1. Go to your conferencing application’s Settings. 2. Find Audio Device and Video Device. 3. Choose Poly Studio as the device for each category, then select Save. Note: Make sure you use the same Poly Studio audio source. For better audio quality, if you connect the Poly Studio device to a computer over USB and Bluetooth at the same time, make sure you use the USB option for both audio input and output of your meeting.
12

Using Poly Studio
Using Camera Presets
Save two settings for pan, tilt, zoom, and focus for the Poly Studio camera. Use the presets to adjust the camera to your saved angle directly when group framing and speaker tracking mode is off. Note: In Poly Lens Desktop, preset is known as Favorites.
Save a Camera Preset
The two numbered buttons on the Poly Studio remote control serve as preset shortcuts. Turn off group framing and speaker tracking mode before you use camera presets. Procedure
1. Adjust the camera to the desired position. 2. Long press the 1 or 2 button on the remote control.
The middle LED lights glow white for 3 seconds with a notification sound. Important: If the button already has a saved setting, your new setting overwrites it.
Load a Camera Preset
If your camera doesn’t track the speaker, use the preset buttons on the remote control to adjust the camera angle. Turn off group framing and speaker tracking mode before you use camera presets. Procedure
» Press the 1 or 2 button on the remote control to load the camera preset for the corresponding button.
Tracking Modes
Besides the general group framing and speaker tracking mode, Poly Studio provides more modes for specific scenarios like conversations or presentations. The group framing and speaker tracking mode supports 4× digital zoom at most, while the manual zoom supports up to 5×. Note: You can enable only one mode at a time.
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Using Poly Studio
Conversation Mode
Conversation mode frames two speakers separately and puts them on the same window in a split view.
Note: Conversation mode is a Labs Feature that has not been fully tested or supported.
When there’s a continuous and well-balanced conversation between two participants in the meeting, the device’s camera moves to conversation mode from the group view. Note that the following scenarios don’t evoke conversation mode:
One of the speakers talks too little or too much. Both speakers talk at the same time. More than two speakers talk while taking turns. Conversation mode automatically ends when a third participant starts talking. Related Links Enable Conversation Mode on page 26
Presenter Mode
Presenter mode frames the main speaker in your meeting room and follows the speaker when the speaker moves. You can enable presenter mode for meetings where one person is the primary presenter or for distance learning so the camera always shows the instructor. The camera zooms in to capture both the presenter and the presentation background (for example, a large screen or a whiteboard) and follows the presenter’s movement. Presenter mode ends automatically in the following situations:
Someone other than the speaker faces the device and starts talking. The presenter stops talking for a while. The presenter walks off camera. To ensure the best performance of presenter mode, do the following: Place the device within 3 m (10 ft) of the speaker. Position the device so the camera is level with the speaker’s upper chest instead of eye level. This
enables the camera to capture most of the speaker’s body along with the presentation background. If you position the camera at the speaker’s eye level, the device may be positioned too high to capture all the content on the screen. If you position the camera lower than the speaker’s upper chest, the speaker’s head may not appear in the camera view. Related Links Enable Presenter Mode on page 26
Connect Poly Studio to a Bluetooth Device
Connect the Poly Studio device to a Bluetooth device and use it as the speaker and microphone of the Bluetooth device. You can pair the Poly Studio device with a mobile phone, a computer or laptop, or a tablet.
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Using Poly Studio

Note: The Poly Studio device doesn’t support mixed types of audio and video input. If you connect it to a computer over USB and Bluetooth at the same time, make sure that your application uses both audio and video input from the Poly Studio device over USB.

Poly Studio only supports one Bluetooth connection at a time, but you can connect it to a computer over USB and to a phone over Bluetooth.

Procedure 1. On the remote control, long press Bluetooth

to enable the paring mode.

The LED lights blink blue in the middle during the pairing process. 2. On your device, enable Bluetooth and select Poly Studio from the list of available devices.
The middle LED lights keep solid blue for three seconds with a notification sound.

You can start playing music or make phone calls from the Poly Studio speakerphone once you connect.

15

Configuring Poly Studio Using Polycom Companion
Topics: Initialize the Poly Studio Device Using the Setup Wizard View Poly Studio Information Updating the Poly Studio Firmware Poly Studio User Settings Poly Studio Admin Settings
You can configure the Poly Studio USB video bar using the Polycom Companion application. You can configure the following settings on the Polycom Companion application:
Audio and video configurations Camera control Wi-Fi and Bluetooth configurations Provisioning configuration Software upgrade and reset Downloading logs Audio test The Acoustic Fence with Beam Shaping feature and stereo sound are off by default. You must use the Polycom Companion application to enable them. Download the application at the Poly Online Support Center. Related Links Poly Studio Overview on page 5
Initialize the Poly Studio Device Using the Setup Wizard
When you start up the Poly Studio device for the first time, or after you factory reset the system, the setup wizard leads you through the minimum configuration steps. Ask your network administrator for the provisioning server used in your deployment before you choose the Server Type.
Note: If you select Auto provisioning mode, make sure that you already have the provisioning server address, username, and password in your DHCP option 66 or 150. For example, https:// username:password@company.com.
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Configuring Poly Studio Using Polycom Companion

Procedure
1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile from your Polycom Companion.
2. Enter the administrator password in the Password field (the default password is Polycom12#$). 3. Accept the End User License Agreement, and select Sign In. 4. Change the default password:
Select the Simple Password check box to enter a simple password.
Enter a password that adheres to the on-screen requirements. 5. Select Confirm. 6. Select your country, and select Next. 7. Optional: Change the device name, or select Skip. 8. Optional: Configure Wi-Fi network settings, or select Skip to ignore the settings.

Option

Description

Wi-Fi Status

Selects On to enable the Wi-Fi function.

Wi-Fi List

Shows a list of available Wi-Fi networks.

Autoconnect

Selects On to connect to the specified Wi-Fi automatically when it’s available.

Join Other Network

Specifies the network name manually in the SSID field.

9. Optional: Select Skip to ignore provisioning server settings, or select Provisioning Mode and choose one of the following options: Disable: Disables the provisioning mode. Auto: Gets the provisioning server URL from your DHCP option 66 or 150. Manual: Configure the following parameters:

Parameter Server Type
Server Address User name and Password 10. Select Finish.

Description
Select a server type from the drop-down menu: Choose Polycom Provisioning Services for Poly Lens, PDMS-E, or Polycom RealPresence Resource Manager. Choose HTTPS Server and FTPS Server for your own provisioning server.
Specifies the server address.
Specifies the username and password to log in to the provisioning server.

17

Configuring Poly Studio Using Polycom Companion
View Poly Studio Information
You can view the basic information for your Poly Studio device through Polycom Companion. Procedure
1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile in Polycom Companion.
2. In the Status section, view the basic information for your Poly Studio device. 3. Optional: If you see the following warning message in the Status section, contact Poly Support to
report the issue and the values of the Device Diagnostic Code field: There is an internal issue with your device. Please contact Poly support. If there is no warning message, you can ignore the Device Diagnostic Code field.
Updating the Poly Studio Firmware
You can update the firmware for your Poly Studio USB video bar using Polycom Companion or directly from your local computer.
Update the Poly Studio Firmware from Your Computer
You can update the firmware from your computer to load beta firmware or if you have a problem with the automatic firmware update. For beta firmware, download the beta firmware to your computer. The link to the beta firmware is on the beta software download page. Note: If you download the firmware package using Internet Explorer, you may need to change the file
extension from .zip to .dfu. Note the following about manual firmware updates:
Use the automatic firmware update whenever possible. You can’t update the firmware while the Poly Studio device is streaming video or audio. Procedure

Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile in
Polycom Companion. 2. Select the Firmware Update tab. 3. Select Update from Local File and choose the software build you want to use.
The Polycom Companion application updates the Poly Studio device to the version that you select.
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Configuring Poly Studio Using Polycom Companion
Update the Poly Studio Device and the Remote Control
You can use the Polycom Companion application to update the firmware of the Poly Studio device and the remote control. After the Poly Studio device connects to your computer, the application checks for a new software version from the server automatically. If the app detects a new version, the app displays a red dot on the Firmware Update tab as a reminder. Note: Make sure your computer doesn’t enter sleep mode during the firmware update. Otherwise, the
update may fail.
Procedure 1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile from your Polycom Companion. 2. Select the Firmware Update tab. The application shows the current version and new version. 3. Select Update to update a Poly Studio USB video bar device or a remote control in active mode. Note: If the remote control is in sleep mode, you can press any button to wake up the remote control. 4. Enter the administrator password to start the update (the default password is Polycom12#$).
Note: Do not disconnect the Poly Studio device while installing the update. If it disconnects unexpectedly, you must finish the update immediately after reconnecting it.
The application displays the new version number and Up-to-Date after the update installs.
Poly Studio User Settings
You can configure camera and audio settings, control the camera, and pair your device to the Poly Studio USB video bar device through Polycom Companion.
Caution: Don’t unplug the USB cable or power cable of the Poly Studio USB video bar device while changing the its settings on the Polycom Companion. This may cause unexpected errors.
Control the Device Camera
You can enable speaker tracking and control the camera on the Poly Studio device through Polycom Companion.
Procedure 1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile from your Polycom Companion. 2. Go to User Settings > Camera Control. 3. Control the Poly Studio device through the following functions:
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Configuring Poly Studio Using Polycom Companion

Button Name Zoom In or Out Adjust Camera Directions Preset 1 or 2

Description
Adjusts camera zoom in or out when the Tracking Mode is off.
Adjusts the direction of camera when the Tracking Mode is off.
Select a preset card, and select Save to save a camera setting.
Select a preset card, and select Select to load a camera setting.

Configure Advanced Camera Settings
You can improve the video quality of the Poly Studio device by configuring advanced camera settings.
Room lighting can affect video quality. If the room is too bright or too dark for camera tracking to work properly, you can improve the video quality by adjusting certain settings in Polycom Companion.
Procedure 1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile from your Polycom Companion. 2. Go to User Settings > Camera Control. 3. Select Advanced Camera Settings. 4. Configure the following camera settings:

Camera Setting Brightness Contrast Saturation Sharpness White Balance
Gain Backlight Comp PowerLine Frequency (Anti Flicker) 5. Do one of the following:

Description
Use the slider to adjust image brightness.
Use the slider to adjust image contrast.
Use the slider to adjust color saturation.
Use the slider to adjust video sharpness.
Specifies how the camera compensates for variations in room light sources. Select Auto or adjust the value manually. If you adjust manually, select a color temperature value. The color temperature values, measured in degrees Kelvin, correspond to the color of the ambient light in a room.
Use the slider to adjust the signal amplification from the camera.
Enables or disables backlight compensation.
Change the number to prevent flicker in the video.

20

Configuring Poly Studio Using Polycom Companion

(Windows) Select Apply to save the changes or Default to restore the default settings.
(Mac) Select Save to save the changes or Reset to restore the default settings. 6. (Only for Windows) Select Camera Control to control the camera:

Settings Zoom Exposure Pan Tilt 7. Select OK.

Description Adjust camera zoom in or out. Set the exposure number. Adjust the left or right direction of the camera. Adjust the up or down direction of the camera.

Pair the Poly Studio Device to a Bluetooth Device
Connect the Poly Studio device to a Bluetooth device and use it as the speaker and microphone of the Bluetooth device.
You can pair the Poly Studio device with a mobile phone, a computer or laptop, or a tablet.

Note: The Poly Studio device doesn’t support mixed types of audio and video input. If you connect it to a computer over USB and Bluetooth at the same time, make sure that your application uses both audio and video input from the Poly Studio device over USB.

Procedure 1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile from your Polycom Companion. 2. Go to User Settings > Bluetooth Pair Mode. 3. Select Start Pairing. 4. On your device, enable Bluetooth and select Poly Studio from the list of available devices.
You can start playing music or make phone calls from the Poly Studio speakerphone once you connect.
Configuring Audio Settings
You can enhance the Poly Studio device audio experience, for example, by enabling audio stereo or boosting the bass.
Enable NoiseBlockAI
When you enable NoiseBlockAI, the Poly Studio device automatically senses the ambient noise in the room and prevents the noise from transmitting to the far- end during video conferences.
Procedure 1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile from your Polycom Companion. 2. Go to User Settings > Audio Settings. 3. Set the NoiseBlockAI option to On.

21

Configuring Poly Studio Using Polycom Companion
Enable Stereo Audio
When you enable stereo audio, the Poly Studio device uses two audio channels to provide stereo sound in a conference.
Procedure 1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile from your Polycom Companion. 2. Go to User Settings > Audio Settings. 3. Set the Stereo option to On.
Enable Stereo Audio for Skype for Business
When you enable stereo audio for Skype for Business, the Skype for Business audio outputs are stereo. The item is available when you enable the Stereo option. This feature is available in the Windows version of Polycom Companion only.
Procedure 1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile from your Polycom Companion. 2. Go to User Settings > Audio Settings. 3. Set the Stereo for Skype for Business option to On.
Enable Audio Bass Boost
Enable this feature to amplify low frequencies in the audio output.
Procedure 1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile from your Polycom Companion. 2. Go to User Settings > Audio Settings. 3. Set the Bass Boost option to On.
Configure Acoustic Fence
You can enable and configure the Polycom Acoustic Fence feature to help define the audio fence around the system. Polycom Acoustic Fence technology creates a virtual audio fence that blocks sounds from outside the fence. It suppresses background noise during calls to enhance audio quality for call participants. The Poly Studio device defines the audio fence zone in a beam shape with three width options. The system picks up sounds within the beam region and sends only those sounds to the far end.
Procedure 1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile from your Polycom Companion. 2. Go to User Settings > Audio Settings. 3. Select one of the following options for Acoustic Fence: Off: Disable Acoustic Fence Wide: Set a 120-degree beam region
22

Configuring Poly Studio Using Polycom Companion
Medium: Set a 90-degree beam region Narrow: Set a 60-degree beam region
Poly Studio Admin Settings
You can configure Wi-Fi and Bluetooth, provision the Poly Studio USB video bar server, restart or factory reset the device, and import or export configuration files through the admin settings menu.
Caution: Don’t disconnect the USB cable or power cable of the Poly Studio device while changing the settings on the Polycom Companion App. This may cause unexpected errors.
Log In to Poly Studio Admin Settings
You must enter the administrator password to log in to the Admin Settings menu.
Procedure 1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile in Polycom Companion. 2. Select Admin Settings. 3. Enter the administrator password in the Password field (the default password is Polycom12#$). 4. Select Sign In.
Change Your Password
Poly requires that you change your device’s password from the default for security reasons.
Procedure 1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile in Polycom Companion. 2. Go to Admin Settings > Password Settings. 3. Enter your Current Password. 4. Enter a new password in New Password and Confirm Password fields. Select the Simple Password check box to enter a simple password. Enter a password that adheres to the onscreen requirements. 5. Select Save.
Configure General Settings
You can configure the device name and NTP settings for the Poly Studio device.
Procedure 1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile in Polycom Companion. 2. Go to Admin Settings > General Settings. 3. Configure the following settings:
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Configuring Poly Studio Using Polycom Companion

Parameter Device Name NTP Mode
NTP Server
Camera Vivid Mode 4. Select Save.

Description
Specifies the name of the Poly Studio device.
Selects the NTP mode. If you select Manual, specify the NTP Server manually.
Specifies the NTP server IP address. Only available when you select Manual in NTP Mode.
Specifies whether to let the camera accentuate red, green, or blue colors to make the video more vivid.

Configuring Camera Tracking
The Poly Studio device can detect the people in the room and provide framing during a conference.
You can set the tracking mode, tracking speed, and tracking framing size. Camera tracking enables automatic tracking of group participants or the active speaker in the room.
Configure Camera Tracking Mode
You can configure the Poly Studio device to track the group participants in the room, track only the active speaker, or disable camera tracking.
When you enable Camera Tracking, Tracking On appears on the upper-right corner of the Camera Control window. When you disable Camera Tracking, Tracking Off appears instead.

Procedure 1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile in Polycom Companion. 2. Go to Admin Settings > Camera Tracking > Tracking Mode and select one of the following options: Frame Group: The camera automatically frames the participants in the room. Frame Speaker: The camera zooms in on an active speaker without use of a remote control or camera preset. Off: Disables the camera tracking.
Note: To use the camera pan, tilt, and zoom options, you must set Tracking Mode to Off.
3. Select Save.
Configure Camera Tracking Speed
You can configure the camera tracking speed of the Poly Studio device.

Procedure 1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile in Polycom Companion. 2. Go to Admin Settings > Camera Tracking > Tracking Speed and select one of the following options:

24

Configuring Poly Studio Using Polycom Companion
Normal(default): Detects meeting participants at a normal speed rate. Slow: Detects meeting participants at a slow speed rate. Fast: Detects meeting participants at a fast speed rate. 3. Select Save.
Configure Camera Tracking Framing Size
You can configure the Poly Studio device tracking framing view.
Procedure 1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile in Polycom Companion. 2. Go to Admin Settings > Camera Tracking > Framing Size and select one of the following options: Tight: Establishes a close-up view of meeting participants. Medium(default): Establishes a medium view of meeting participants. Wide: Establishes a wide view of meeting participants. 3. Select Save.
Configure Maximum Zoom
You can limit the maximum camera zoom in ratios of 2x, 3x, or 4x only when the tracking mode is Frame Group or Frame Speaker.
Procedure 1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile in Polycom Companion. 2. Go to Admin Settings > Camera Tracking > Maximum Zoom and select one of the zoom ratios. 3. Select Save.
Configure Camera Movement
You can adjust the camera movement only when you set the tracking mode to Frame Group or Frame Speaker.
Procedure 1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile in Polycom Companion. 2. Go to Admin Settings > Camera Tracking > Camera Movement and select one of the following options: Auto Pan: The camera pans smoothly between the speakers or groups. Cut: The video cuts between the talkers or groups. 3. Select Save.
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Configuring Poly Studio Using Polycom Companion

Enable Conversation Mode
You can enable your device to track speakers in a conversation. You can’t enable Presenter Mode and Conversation Mode at the same time.

Procedure 1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile in Polycom Companion. 2. Go to Admin Settings > Camera Tracking and configure the following settings: Set Tracking Mode to Frame Speaker. Set Maximum Zoom to 4x. 3. Go to Admin Settings > Lab Feature > Conversation Mode and select one of the following options: On: Captures two speakers in a discussion who are far apart. The Poly Studio device performs a split screen showing the two speakers together. The maximum zoom-in ratio is fixed to 4x at the same time. Off: The Poly Studio device tracks the speaker who is currently talking.
Related Links Conversation Mode on page 14
Enable Presenter Mode
You can enable your device to track an active speaker who’s talking and moving.
You can’t enable Presenter Mode and Conversation Mode at the same time.

Procedure 1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile in Polycom Companion. 2. Go to Admin Settings > Camera Tracking and configure the following settings: Set Tracking Mode to Frame Speaker. Set Maximum Zoom to 4x. 3. Go to Admin Settings > Lab Feature > Presenter Mode and select one of the following options: On: Captures the active speaker. Off: Stops capturing the active speaker.
Related Links Presenter Mode on page 14

Join a Wi-Fi Network
You can connect the Poly Studio device to Wi-Fi through Polycom Companion.

Note:

Poly Studio doesn’t store data or time information in the device itself. Therefore, if you configure it to verify certificates when connecting to a Wi- Fi network from the Polycom Companion app, disconnect from the Polycom Companion app, and then reboot the device, Poly Studio can’t automatically reconnect to the Wi-Fi network due to a verification failure that comes from the inconsistent time information.

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Configuring Poly Studio Using Polycom Companion

Procedure 1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile from your Polycom Companion. 2. Go to Admin Settings > Wi-Fi Settings. 3. Select On in Wi-Fi Status to enable the Poly Studio USB video bar Wi-Fi function. After you connect to a Wi-Fi network, connection status icon changes from Disabled to Enabled . 4. Do one of the following: Select a network from Wi-Fi Name. The app lists networks in order of signal strength. Select Autoconnect to connect to the specified Wi-Fi network automatically when it’s available.
Select Join Other Network and specify the network name manually in the SSID field.
Selecting a new SSID erases the previous SSID and relevant Wi-Fi settings from the system. 5. Configure the following Wi-Fi settings. Available settings vary with your selections.

Setting Security EAP Method Phase 2 Authentication
CA Certificate

Description
Specifies the encryption protocol: None WEP WPA/WPA2/FT PSK 802.1x EAP
Specifies the EAP for WPA-Enterprise (802.1xEAP): PEAP TLS TTLS PWD
Specifies the phase 2 authentication method. Available options vary with the selected EAP method. None MSCHAP MSCHAPV2 GTC PAP
Specifies the CA certificate: – Selects from installed
CA list. Do not validate

27

Configuring Poly Studio Using Polycom Companion

Setting User Certificate Identify Anonymous Identify Password Show password Show advanced settings IP Setting
IP Address
Gateway Subnet Mask
DNS Address 1 DNS Address 2 6. Select Join to connect to the Wi-Fi network.

Description
Selects from the Installed User CA Name list.
Specifies your identity.
Specifies an anonymous identity to protect your real identity.
Specifies the login password.
Selects the check box to reveal your password instead of dots.
Selects the check box to configure IP settings.
Specifies one method to set your network IP address: Static: specifies the IP settings manually. DHCP: obtains the IP settings automatically.
To set your system Wi-Fi network IP address, select Obtain IP address automatically. (You must have a DHCP server in your environment to use this option.)
To enter a specific Wi-Fi network IP address, select Enter IP address manually.
Specifies the gateway of the network.
Specifies the subnet mask address for the Wi-Fi network. This setting is read- only if your system gets its IP address automatically.
Specifies the DNS server address of the network.
Specifies the alternate DNS server address of the network.

Delete Known Wi-Fi Networks
You can delete the known Wi-Fi networks from Polycom Companion.

Procedure
1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile from your Polycom Companion.
2. Go to Admin Settings > Wi-Fi Settings. 3. Select Manage Known Networks. 4. Choose the Wi-Fi network you want to delete. 5. Select X.

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Configuring Poly Studio Using Polycom Companion
Configure Bluetooth Settings
You can turn on the Bluetooth function of the Poly Studio device through Polycom Companion.
Procedure 1. Connect the Poly Studio USB device to your computer, then select the Poly Studio USB video bar tile from your Polycom Companion. 2. Go to Admin Settings > Bluetooth. 3. Set the Bluetooth Status option to On to enable Bluetooth on the Poly Studio device. 4. Unselect the Autoconnect check box if you don’t want your device connects to the Poly Studio device automatically via Bluetooth. Note: To enhance your privacy security, forget or remove Poly Studio from your device’s paired device list. This prevents your device from sending a request to automatically connect to Poly Studio. 5. Set the Remote Control Connection option to On to enable the connection between the Poly Studio device and remote control. Note: If you disable the Remote Control Connection, the Poly Studio remote control disconnects from the Poly Studio device. Pair the remote control manually after you reenable the Remote Control Connection.
Configure a Provisioning Server for the Poly Studio Device
You can configure a provisioning server for the Poly Studio device through Polycom Companion. Make sure that the Poly Studio device connects to a Wi-Fi network before connecting it to a provisioning server. Ask your network administrator for the provisioning server used in your deployment before you choose the Server Type. Note: If you select Auto provisioning mode, make sure that you already have the provisioning server
address, username, and password in your DHCP option 66 or 150. For example, https:// username:password@company.com.
Procedure 1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile from your Polycom Companion. 2. Go to Admin Settings > Provisioning Server. 3. Select Provisioning Mode and choose one of the following options: Disable: Disables the provisioning mode. Auto: Gets the provisioning server URL from your DHCP option 66 or 150. Manual: Configure the following parameters:
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Configuring Poly Studio Using Polycom Companion

Parameter

Description

Server Type

Selects one server type from the drop-down menu.
Selects Polycom Provisioning Services for PDMS-E or Polycom RealPresence Resource Manager.
Use HTTPS Server and FTPS Server for your own provisioning server.

Server Address

Specifies the server address.

User name and Password

Specifies the username and password to log in to the provisioning server.

4. Select Save. You can check the provisioning status in Status > Provisioning Server.

For information about the parameters that Polycom RealPresence Resource Manager system or the PDMS-E service uses to manage your Poly Studio device, see the Poly Studio Parameters Reference Guide available at the Poly Documentation Library.

Certificate Signing Requests
The Polycom Companion application can generate certificate signing requests (CSRs) that are then sent to a certificate authority (CA) for official issuance. The CA is the trusted entity that issues, or signs, digital certificates for others.

Note: If you use a certificate chain for authentication, the EAP-TLS connection with wireless networks fails for Poly Studio.

Enable Peer Certificate Validation
You can enable the peer certificate option to validate your provisioning server automatically. Before you enable this setting, you must first install the CA certificates needed to validate your provisioning server certificates.
Procedure 1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile in Polycom Companion. 2. Go to Admin Settings > Certificates. 3. Set the Always Validate Peer Certificates From Server option to On.
Create a Certificate Signing Request
You can create a Certificate Signing Request (CSR) and send it to a CA to get a certificate to authenticate your USB device. You may need to authenticate your USB device while connecting to your provisioning server.
Note: To create a Provisioning User Certificate, you must use the Polycom Companion application to generate the CSR.

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Configuring Poly Studio Using Polycom Companion

Procedure
1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile in Polycom Companion.
2. Go to Admin Settings > Certificates. 3. Select Create. 4. Configure the following settings on the Create Signing Request page:

Field

Description

Country

Specifies the country where your organization is located.

State or Province

Specifies the state or province where your organization is located. Default is blank. Maximum characters: 128.

City or Locality

Specifies the city where your organization is located. Default is blank. Maximum characters: 128.

Organization

Specifies your organization name.

Organizational Unit

Specifies the unit of business defined by your organization. Default is blank. Maximum characters: 64.

Common Name

Specifies the name that the system assigns to the CSR.
Use the following guidelines when configuring the Common Name:
For systems registered in DNS, use the FQDN of the system.
For systems not registered in DNS, use the IP address of the system. Default is blank. Maximum characters: 64; truncated if necessary.

5. Select Create.
The system displays a message indicating that you created the CSR. 6. Select Download to download the CSR.
You must send the CSR to your CA for signature. Normally, you log into the website of your CA and paste your CSR content into a form to submit it.

Install a Certificate
After a CA signs your certificate, you can install it on the Poly Studio device.
You can install one certificate for each certificate type. If the system has an existing certificate for your certificate type, installing a new one overwrites it.

Note: A factory reset or factory restore deletes all installed certificates.

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Configuring Poly Studio Using Polycom Companion

Procedure 1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile in Polycom Companion. 2. Go to Admin Settings > Certificates. 3. Select Install and choose one of the following options: Wi-Fi CA Certificate: Certificate to authenticate the Certificate authority (CA) of the Wi-Fi network Wi-Fi User Certificate: Certificate to authenticate users who are connecting to this Wi-Fi network Provisioning CA Certificate: Certificate to authenticate the Certificate authority (CA) of the provisioning server Provisioning User Certificate: Certificate to authenticate users who are connecting to the provisioning server 4. Select a signed certificate from your local disk. For Wi-Fi User Certificate, enter the Private Key Password and select Next. The system displays a message indicating the installation result.

Supported Certificate Formats Supported certificate formats vary with your certificate type. The following table lists the supported certificate formats by type.

Supported Certificate Formats

Certificate Type

Format

Wi-Fi CA Certificate

.pem, .crt

Wi-Fi User Certificate

.p12

Provisioning CA Certificate

.pem, .crt

Provisioning User Certificate

.pem, .crt

.
View Installed Certificate Details
You can view the content of an installed certificate.
Procedure 1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile in Polycom Companion. 2. Go to Admin Settings > Certificates. 3. Select the certificate you want to view in the Installed Certificates table. The Certificate Details window opens. 4. To close the certificate details window, select Close.

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Configuring Poly Studio Using Polycom Companion
Delete an Installed Certificate
You may need to remove an expired certificate to install a newer version. When a certificate expires, its Expiration Date turns red in the Installed Certificates table. Procedure
1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile in Polycom Companion.
2. Go to Admin Settings > Certificates. 3. Select the certificate you want to delete in the Installed Certificates table. 4. At the bottom of the Certificate Details window, select Delete.
Import a Configuration File
You can import a configuration file from your local system to the Poly Studio device. Procedure
1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile in Polycom Companion.
2. Go to Admin Settings > Configuration. 3. Select Import. 4. Select the local configuration file you want to import. 5. Select OK. 6. Restart the Poly Studio device for the changes to take effect.
Export a Configuration File to Your Local System
You can export the Poly Studio configuration file from Polycom Companion to your local system. Procedure
1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile in Polycom Companion.
2. Go to Admin Settings > Configuration. 3. Select Export and select a directory to save the configuration file to. 4. Select Save.
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Troubleshooting

Topics:
Identifying Issues Using the LED Indicators Restart Your Poly Studio Device Restore Default Settings Factory Reset Poly Studio Factory Reset Your Poly Studio Device Using Polycom Companion Pair the Bluetooth Remote Control with Poly Studio Troubleshoot the Remote Control Test Your Camera Audio Input Display Camera Information On-Screen Download Log and Crash Files Can’t Upgrade, Reset, or Reboot Poly Studio via Polycom Companion
If you experience issues with your Poly Studio device, try the following solutions to resolve certain issues.

Identifying Issues Using the LED Indicators
The LED indicators provide troubleshooting information for your Poly Studio device.

Poly Studio LED Troubleshooting Indicators and Status

Indicator

Position

Status

Blinking red

All

Error preventing normal operation

Pulsing amber

All

Update in progress

Restart Your Poly Studio Device
You can restart your Poly Studio device from Polycom Companion.
Procedure 1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile in Polycom Companion. 2. Go to Admin Settings > System Restart. 3. Select Restart.

34

Troubleshooting
Restore Default Settings
You can erase all configurations and restore the Poly Studio USB video bar default settings. Use the Polycom Companion application to configure some of the settings. The default settings that the system clears include the following (not an exhaustive list):
Password Remote control presets Wi-Fi settings Camera settings Audio settings Bluetooth settings System information (such as system name) Logs The current version of software remains the same after restoring.
Procedure » Plug in the power cord and press the Reset button on the bottom of the device for 10 seconds. The LED lights begin chasing white, then turn to solid amber.
Note: If the Poly Studio camera is in use, such as in a call or in Camera Preview on the client, the Reset button doesn’t work.
The Poly Studio device clears all saved settings and logs and reboots. Restoring the defaults unpairs the remote control. Re-pair the remote control after the Poly Studio device reboots.
Factory Reset Poly Studio
You can reset the Poly Studio device to factory settings if persistent issues remain after troubleshooting.
Warning: Your device returns to the factory software version and erases all configuration and logs.
Resetting the device to factory settings unpairs the remote control. You must re-pair the remote control with the Poly Studio device after you reset the system.
Procedure 1. Disconnect the Poly Studio device to turn it off. 2. Find the reset pinhole on the bottom of the device. 3. Use a pin or paperclip to press and hold the reset button and plug in the device at the same time to turn it on. The Poly Studio device reboots with pulsing amber LED lights.
The Poly Studio device rolls back to the factory software version and loses all configuration and logs.
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Troubleshooting
Factory Reset Your Poly Studio Device Using Polycom Companion
You can factory reset your Poly Studio device, which removes all configurations and stored settings. Procedure
1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile in Polycom Companion.
2. Go to Admin Settings > Factory Reset. 3. Select Reset. 4. Select OK to confirm the factory reset.
The system restarts automatically.
Pair the Bluetooth Remote Control with Poly Studio
If you reset or restore your Poly Studio device or replace the remote control, you must pair the remote control to the device. Procedure
1. Optional: If you want to replace an old remote control, remove the battery to disable it. 2. Press and hold the Remote Control Pairing button on the bottom of the device until the LEDs
blink blue in the middle with a notification sound. The LED lights blink blue in the middle during the pairing process. 3. Long press Mute on the remote control until you hear a notification sound. The middle LED lights keep solid blue for three seconds with a notification sound.
Troubleshoot the Remote Control
When the remote control power is lower than 7%, its performance becomes unstable. You may experience issues like slow or no response from the remote control, or a random button keeps functioning. Procedure
1. Go to Polycom Companion to the check the battery status. 2. If the battery runs out of power, change the battery. Refer to the Poly Studio Setup Sheet for
details.
36

Troubleshooting
Test Your Camera Audio Input
If you have audio problems when using your Poly Studio device, you may need to send an audio test file to Poly Online Support Center for troubleshooting. Procedure
1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile from your Polycom Companion.
2. Go to Diagnostics > Audio Test. 3. Select Start Test and speak into the Poly Studio device.
The test recording window lasts at most 3 minutes, or you can click Stop to stop the recording. 4. Save the recording file to your local system and play it back to listen for any audio issues.
Display Camera Information On-Screen
You can display the camera information of your Poly Studio device on your video output. Note: Depending on the application using the Poly Studio device, the resolution displayed on the video
output doesn’t necessarily reflect the maximum resolution supported by the Poly Studio device.
Procedure 1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile in Polycom Companion. 2. Go to Diagnostics > On-Screen Display. 3. Select On. The camera parameters for your Poly Studio device display on the video output.
Download Log and Crash Files
You can download the Poly Studio USB video bar log and crash files to assist in troubleshooting. Procedure
1. Connect the Poly Studio device to your computer, then select the Poly Studio USB video bar tile from your Polycom Companion.
2. Go to Diagnostics > Logs. 3. Select Download under Logs to download Poly Studio USB video bar system logs. 4. Select Download under Crash Files to download Poly Studio USB video bar system crash log
files.
37

Troubleshooting
Can’t Upgrade, Reset, or Reboot Poly Studio via Polycom Companion
When you use the Firmware Update, System Restart, or Factory Restart functions on Polycom Companion, the application prompts an error message. Problem: When the camera of Poly Studio is in use, resetting, upgrading, or restarting the Poly Studio device doesn’t work. Workaround: Make sure that the Poly Studio camera isn’t in use and try again. For example, you can check whether the software client shows the video on the Camera Preview page using the Poly Studio device.
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