APOLLO Air Electric scooter User Manual

APOLLO Air Electric scooter

INTRODUCTION

Hello World
Thank you for purchasing the Apollo Air. The electric scooter industry is still young and it takes forward-thinking customers like yourself to advance it. We hope you enjoy your new scooter as much as we loved developing it.

How to get help?
We’re here to help regardless of the problem you are facing. You can get in touch with us in the following ways:

• WEBSITE:

  • apolloscooters.co (US)
  • apolloscooters.ca (CAD)
  • apolloscooters.com (GLOBAL)

• HELP CENTER:
  apolloscooters.co/support

• EMAIL:
  support@apolloscooters.co

WARNING:
Incorrect assembly, maintenance, or use of your Apollo scooter can cause component or performance failure, loss of control, serious injury, or death. Even if you’re an experienced scooter rider, you must read and understand the entire manual and any documentation provided for subcomponents or accessories before riding. If you are not sure you have the experience, skills, and tools to correctly perform all assembly steps in the manual and the assembly video at apolloscooters.co/support , consult our support team or a local electric scooter shop.

SPECS

to: user’s weight, road conditions, speed.
Battery| 21700 cell 36V15Ah ( 30 cells X 5000 mAh)
Battery Type| Lithium-ion
Power Requirement| AC110-240V / 50-60 HZ —— Input: AC 100-240V 50/60 HZ 2.0A —— Output: DC 42V 2.0A
Charging Time| 7h-8h
Wheels| Front: 10 inch rubber tyre, inflatable inner tube. Bearings: 6001RS. —— Rear: 10 inch rubber tyre hub motor, inflatable inner tube. Bearings: 6202RS. Make sure to respect inflation pressure recommendations: Front tire max 2.4 bar or 36 PSI, rear tire max 2.4. bar or 36 PSI.
Motor| 500W
Brakes| Front drum brake and rear regen brake

UNBOXING

WARNING:
Incorrect assembly, maintenance, or use of your Apollo scooter can cause component or performance failure, loss of control, serious injury, or death. Even if you’re an experienced scooter rider, you must read and understand the entire manual and any documentation provided for subcomponents or accessories before riding. If you are not sure you have the experience, skills, and tools to correctly perform all assembly steps in the manual and the assembly video at apolloscooters.co/support , consult our support team or a local electric scooter shop

Intro

• Setting up your scooter right is the single most important step to your safety.
• Please note that this process is also available in video format through our help centre. Visit apolloscooters.co/support to view it.
• We recommend having the following items ready prior to starting the setup process:
  • Box cutters or knife
  • Stool or bench
  • Air pump
  • Strong friend

Unbox your scooter

• Open the box using the box cutter and fold open the top. Inside you should see protective styrofoam along with the following contents:
  • Apollo Air electric scooter
  • Manual
  • Charger and cable
  • Allen key
• If any of these items are missing, please contact us immediately via apolloscooters.co/support .
• With the help of someone, remove the scooter from the box and place it on a flat surface.
• We recommend using a stool or bench as the wheels need to be able to spin freely.
• Carefully remove the protective material from the scooter and set it aside. We suggest keeping both the styrofoam and the box in case you need to ship your scooter back to us. Otherwise recycle the materials wherever possible.

ASSEMBLY

Unfolding

1. The first step is to unfold your Apollo Air. To do so, ensure the hook is not clipped into the rear foot rest. If it is, push down on the stem and unhook it from the rear foot rest.
2. Unfold the stem by pulling it to a vertical position. Ensure you do so until the stem is completely vertical.
3. Locate the folding latch and bring it up, locking the stem. The latch will require some force to lock fully upright.
4. Lastly, make sure the safety button of the folding mechanism is clipped in the stem. This safety mechanism prevents the latch from unlocking due to vibration or shock.

Attach handlebar

1. Connect the male connection cable coming out of the handlebar into the female cable coming out of the front stem. Make sure the pins are aligned.
2. Make sure the male port and the female port are aligned properly. Insert the handlebar at the top of the front stem and tighten into place with the hex screw provided.
3. Caution: Be careful not to damage the cable when connecting the handlebar to the front stem.
4. You will find that the latches and buttons on your handlebar are not tight. We deliver this way to the screws, adjust the left button panel. Twist it avoid damage during shipping. Before tightening upward or downward until it reaches a comfortable angle, keep in mind that once on a scooter, you will be higher up than you are while setting up your scooter. When you have found a comfortable position, go ahead and tighten the screws.
5. Repeat the same process for the screws on the right hand side of your handlebar.

TESTING

1. Turn on the scooter by pressing on the power button located at the bottom of the display. To turn it on press the button from 2 to 3 seconds, until you hear a beep.
   The speedometer, speed units, and the battery level should now be visibile on the display.

2. Check that the gear change function is working properly by pressing shortly on the power button again.
   A green “S” should now be visible on the display, a third press should make the “S” turn to red, changing to the top speed gear.
   To learn more about the speed of each gear refer to the display section in this manual.

3. Now test your brakes — Press the throttle on the right side of your handlebar and notice both wheels start to accelerate. Continue to accelerate for 5 seconds, then release the throttle and slam your brakes at the same time. The wheel should stop immediately.

4. Next, grab an air pump and locate the air valve on the front tire. Remove the safety cap and attach the pump tube to the tire valve. Turn on the air pump and read the PSI measure the ideal tire pressure for the Air is 36PSI.

5. Inflate or deflate the tire as needed until the pressure is 36PSI. Repeat the step with the rear tire.

Congratulations, you have successfully set up your new Apollo Air.
If you experience difficulties with the setup at any step, please refer to our help centre at apolloscooters.co/support for a video walkthrough of the process. Alternatively, you can contact our support team at support@apolloscooters.co for assistance.

OPERATION

WARNING:
Incorrect assembly, maintenance, or use of your Apollo scooter can cause component or performance failure, loss of control, serious injury, or death. Even if you’re an experienced scooter rider, you must read and understand the entire manual and any documentation provided for subcomponents or accessories before riding. In the event of a malfunction of any of the components during set up or use, please discontinue set up or use and contact our support team through our help desk apolloscooters.co/support . If you are not sure you have the experience, skills, and tools to correctly perform all assembly steps in the manual and the assembly video at apolloscooters.co/support , consult our support team or a local electric scooter shop.

Charging

• This section focuses on how to charge your scooter correctly. For information about battery health and best practices, please review the Battery Information section.
• The battery pack comes with a built-in battery management system. This includes overcharging protection amongst other features, allowing your scooter to stay
• Please note that this applies to short periods of overcharging, such as the scooter being plugged in overnight. Please do not leave the scooter plugged in and charging for extended periods of time as it may result in battery damage or fire.

1. First, ensure the two parts of the charger are connected securely. The wall AC plug should be connected to the charger box. The connection between the cable and box should feel firm with no wobble or play.
2. Proceed to plug the AC plug into a power outlet.
3. Next, locate the charging port cap on your scooter and open it to find the charging port. Locate the round connector on one end of the charger, this is the end you must insert in the charging port. Gently insert the cable.
4. If the battery is 100% full, the charger light will turn green. If the battery is not fully charged, the charger light will light up red.

How to brake

• The Apollo Air has two different types of brakes. The regen brake which allows you to capture energy from braking and recharge your battery, and the drum brake.
• The regen brake will allow you to have a smoother and more efficient stop. To use it, simply release your thumb from the acceleration throttle. To control how smooth or abrupt your scooter comes to a stop log in to your Apollo App and adjust the brake preferences. For more information about the Apollo App refer to the App section in this manual.

IMPORTANT:

• We recommend you not to use the regen brake when the battery is 100% charged . This can cause an overcharged battery and result in damage to the controller or the battery. You should only start using the regen break when the battery is at 90% charge level or less.
• Additionally, keep in mind that using the regen brake for long periods of time (for example a long downward hill) can generate a lot of heat and have a negative impact on the controller. We recommend using the regen brake only for short period of time.

BRAKING FOR THE FIRST TIME:
Before taking your scooter for a ride, we recommend for you to adjust the regen brake in your Apollo App. Refer to the App section in this manual for more information.

WARNING:
In rain or wet weather, braking distances increase. A failure to take this into consideration in such conditions can cause component or performance failure, loss of control, serious injury, or death.

Throttle

• The Apollo Air comes equipped with two thumb throttles, one on each side of the handlebar for ease of use. The throttle is designed to be progressive – this means that ationately little acceleration. Full pressure on the throttle will trigger maximum output and therefore peak acceleration.
• When starting we recommend accelerating slowly to learn the sensitivity of the throttle. Please note that acceleration strength can be adjusted through the Apollo Scooter App. Visit the Apollo APP section in the manual for information about the app.

Folding

1. To fold, begin by locating the safety button and press it to unlock the folding lever.
2. Grab the folding latch, and pull it down to fold the stem. Make sure to keep one hand on the stem at all times as it will drop down instantly after the folding latch is released.
3. Pull it down until you feel the latch is fully open.
4. Fold down the stem towards the foot stand.
5. Make sure it is folded all the way down before moving on to the next step.
6. Locate the locking hook on the inside of the from stem and take it out.
7. Attach the hook on the stem to the locking ring located at the end of the deck, near the foot rest and the rear wheel. Attach the hook to the locking ring.

Handlebar features

1. Display
2. Accelerator throttle
3. Power button
4. E-brake throttle

DISPLAY

WARNING:
Incorrect assembly, maintenance, or use of your Apollo scooter can cause component or performance failure, loss of control, serious injury, or death. Even if you’re an experienced scooter rider, you must read and understand the entire manual and any documentation provided for subcomponents or accessories before riding. In the event of a malfunction of any of the components during set up or use, please discontinue set up or use and contact our support team through our help desk apolloscooters.co/support . If you are not sure you have the experience, skills, and tools to correctly perform all assembly steps in the manual and the assembly video at apolloscooters.co/support , consult our support team or a local electric scooter shop.

NOTICE:
When there is only one battery bar remaining, it is advisable to stop using the scooter if possible and to recharge it in order to prolong the lifespan of the battery, a deep discharge will decrease the lifespan of the battery.

NOTICE:
While riding you may notice an occasional beeping noise. It has been programed to indicate when you go are riding above the speed of the gear selected.

The display screen, located on the handlebar, shows you the speed, speed units, the battery charge, selected gear, and any failure displays.

1. ON/OFF
   The scooter is controlled by one single button, the power button.

2. Turn ON — Long Click 2 Seconds

3. Turn OFF — Long click until the display turns off

4. CHANGING GEARS

   • lst gear- Aftertuming it on, your scooter will automatically start on the first gear with a max speed of 4mph. It will be on kickstart mode so you will need to give it a little push to start riding.
   • 2nd gear — Give the power button 1 Short click, a green “S” should appear on the display. The max speed for this gear is 9 mph.
   • 3rd gear — Make another short click on the power button changing the green “S” on the display to a red “S”. The max speed for this gear is 12 mph

5. LIGHTS
   To turn on the lights, make two successive clicks on the power button.

SETTINGS

App

• You can manage your personal settings through the Apollo App.
• The Apollo App is available for iOS and Android. To download it, visit our website (apolloscooters.co) or look for it in your APP store as Apollo Scooters.
• You can also download it using the following QR code:

• Since we are constantly upgrading it for a superior user experience, we recommend for you to reach out to our support team through apolloscooters.co/support who will provide the latest information.

BATTERY INFO

WARNING:
Incorrect assembly, maintenance, or use of your Apollo scooter can cause component or performance failure, loss of control, serious injury, or death. Even if you’re an experienced scooter rider, you must read and understand the entire manual and any documentation provided for subcomponents or accessories before riding. In the event of a malfunction of any of the components during set up or use, please discontinue set up or use and contact our support team through our help desk apolloscooters.co/support . If you are not sure you have the experience, skills, and tools to correctly perform all assembly steps in the manual and the assembly video at apolloscooters.co/support , consult our support team or a local electric scooter shop.

• Charger model : HLT-180-4202000.
• For scooter model : 3151 => battery model : 235005.

Charging

• Charge the scooter fully after every ride. This will prolong the battery life.
• When charging, wait for the charger light to turn green. The charging process will then be complete and all the cells will have been balanced by the battery management system.
• If not used, power on the scooter once at least once a month to check the charge level. Ideally, the charge level should be between 70% and 90%.

Storage

• The storage temperature needs to be between 10°C–25°C / 50°F –77°F
• For long term storage (such as the winter season), the ideal battery level is approximately 70% (37V). This is based on the fact that at 70% charge level, the energy inside the battery cells is the most stable.

Caution

• Do not leave the scooter in cold spaces (such as unheated garages or outdoor sheds).
• Do not leave the battery undercharged for 48 hours or more. This can result in battery damage which is not covered by warranty.
• Wait 30 minutes after a ride before attempting to charge the battery.
• Do not use chargers that are not sold or approved by Apollo Scooters.
• Keep the battery away from heat or fire, a failure to do so may result in a serious injury or death.
• If there is any damage to the battery, the scooter will not b.lm after charge or it will not charge. DO NOT ATTEMPT TO OPERATE THE SCOOTER. Contact us immediately through our help desk apolloscooters.co/support .

GENERAL SAFETY

Road safety & legislation
Your Assumption of Risk For Road Safety and Observation of All Laws. You are responsible to perform due diligence, understand and follow all laws, rules and regulations, for the safe and lawful operation of your electric scooter, in the locations in which you choose to operate it. If not used properly or lawfully, electric scooters can lead to injury or death. By purchasing an Apollo scooter, you assume the responsibility for its safe and lawful operation as well as the risks for any failure to safely and lawfully operate it. Any fines due to illegal or unauthorized use, including but not limited to any failures to wear protective equipment, are your responsibility. Should you have any questions or concerns, feel free to contact us at support@apolloscooters.co.

Education
Please read the entire manual carefully. If uncertain about any section, contact us directly at support@apolloscooters.co or visit our help centre at apolloscooters.co/support to find more information. We always recommend starting slow and getting used to the scooter before riding for longer distances.

Age
Apollo Scooters are designed to be used and operated by adults and should not be used by anyone younger than 18 years of age. Should the rider have any disabilities or impairments (visual, hearing, language, seizure, etc), please consult your physician before any ride or purchase of an electric scooter.

Protective Gear
We strongly recommend wearing protective equipment any time the scooter is in use. The equipment includes, but is not limited to, helmets, knee and elbow pads, and protective armour.

IMPORTANT
Do NOT ride under the influence of any drugs, alcohol or substance that could limit or affect judgement, control or rider safety. The rider is fully liable and responsible for riding these scooters with a fully conscious and sober mind, to ensure a safe ride.

MAINTENANCE

WARNING:
Failure to properly maintain your Apollo scooter can cause component or performance failure, loss of control, serious injury, or death.

NOTE:
This section is available in a video tutorial which can be found on our help centre apolloscooters.co/support .

Getting started

• We recommend doing maintenance to your scooter every 6 months to make sure all of the components are working properly. Below you can find the steps to perform a basic maintenance of your Apollo Air. However, if you need additional information or help, please contact our support team directly through our help deks apolloscooters.co/support .
• A tune up consists of the following steps:
  • Tire pressure check
  • Bearing lubrication
  •  Suspension lubrication
  • Brake adjustment
  • Screw tightening
• You will need a few things to get these done, all of them can be purchased at a local hardware store. If you have difficulty locating these items, contact our support team for help:
  • Electric tire pump/inflator
  • Jig-a-loo lubricant (or any other lithium grease in spray format)
  • Brake pads
  • Blue Loctite
  • Basic toolkit
• These are low cost items that, if used regularly, can make your scooter last dramatically longer. In other words, they’re an investment definitely worth making.

Tire pressure

• Let’s get started with a tire pressure check, which will allow you to see the tire pressure of your tires. The ideal tire pressure for Apollo scooters is 36PSI. It is important to keep you tires at the correct pressure for a better riding experience and to avoid getting a flat tire.
• To get started place your scooter on a bench, chair, or box, making sure that the tires are easy to access. Start with the front tire – locate the air valve and remove the safety cap.
• Attach the air hose and flip the latch to tighten it. You should be able to power on your electric pump and get a read of the current tire pressure. If it’s below 36PSI, start to inflate until the dial reads exactly 36.
• If the pressure is higher than 36PSI, deflate the tire by pressing down on the air valve mechanism. To do so, find a small object such as an the allen key provide it and insert it into the air valve. You will hear the air escape. Do so until the tire feels flat, then reattach the electric pump and inflate until at 36PSI.
• When the tire is properly inflated, put the cap back on the air valve. Repeat the process with the other tire.

Bearing lubrication

• The next maintenance step is to lubricate the bearings. Your bearings are the connection between the rotating wheels of your scooter and the non-rotating frame that holds them stable. As you use your scooter, the friction can cause the bearing to get worn out – we prevent it from happening by lubricating it regularly.
• Start by cleaning the bearings using with a clean and wet towel, you can spin the wheel at the same time which might make it easier for are clean, it’s really important for you to add lubricant to the bearings, if you don’t they will get worn very rapidly.
• Spray the lubricant generously. Spray directly at the bearings and in the general bearing direction, since they are sealed for better protection. Spin your wheel at the same time to make sure the lubricant is dispersed effectively

Suspension lubrication

• Similar to the bearings, the suspension must also be lubricated. The constant movement of the suspension causes friction and may result in noises or squeaking sounds.
• Ensure the suspension is clean before lubricating. Spray the lubricant inside the spring and on the inside the coil. Then spray on the top and bottom pivot points of the suspension.
• A good way to distribute the lubricant inside of the suspension spring is to jump lightly on the scooter following the application of lubricant. The up-down movement will create friction and will help distribute the lubricant throughout the suspension system.

TROUBLESHOOTING

Error codes
Your scooter comes with a built-in communication system that allows for quicker diagnosis of common issues. Please consult the following table for a classification of codes.
PLEASE NOTE:
For full troubleshooting video library, visit our help centre at apolloscooters.co/support.

Failure displays / Error Codes

If a malfunction occurs while using your Apollo Air, then one of the following failure display codes will appear on the screen:

E1 F1

• BRAKE ERROR

  • F1 is reported when the power-on self-test fails.
  • E1 is reported when the error occurs during operation.

• Error Code:
  If E1/F1 is reported, the brake handle or its connection could be faulty.

  • Solution 1:
    Check whether the brake handle wire is connected properly.

  • Solution 2:
    Replace brake handle to test, if the error code goes away the handle was the issue.

  • Solution 3:
    Replace the handlebar assembly to test, if the error code goes away the display was the issue.
    

E2 F2

• THROTTLE ERROR

  • F2 is reported when the power-on self-test fails.
  • E2 is reported when the error occurs during operation.

• Error Code:
  If E2/F2 is reported, the throttle or its connection could be faulty.

  • Solution 1:
    Check whether the throttle wire is connected properly and the throttle isn’t out of position.

  • Solution 2:
    Replace the throttle to test, if the error code goes away the throttle was the issue.

  • Solution 3:
    Replace the handlebar assembly to test, if the error code goes away the display was the issue.

E3

• COMMUNICATION ERROR
  E3 will show the error in power system running.

• Solution 1:
  Check if the connection between the handlebar assembly and the communication cable in the stem is good.

• Solution 2:
  Replace handlebars to test, If the error code goes away the handlebars were the issue.

• Solution 3:
  Replace the controller to test, if the error code goes away the contoller was the issue.

E4

• OVER CURRENT PROTECTION
  If E4 error is reported continuously, it is considered to be hardware fault of controller.

• Solution:
  Replace the controller to test, if the error goes away the controller was the issue.

E5

• UNDER VOLTAGE PROTECTION
  If E5 is reported continuously, check whether the battery voltage is too low (Below 30 Volts).

• Solution:
  Replace with a new battery to test, if the error goes away the battery was the issue.

E6

• OVER VOLTAGE PROTECTION
  If E6 is reported the battery voltage is too high.
  Solution:
  The battery voltage is too high, avoid sudden braking, rushing actions and it will return to normal when part of the power has been used up.

E7

• MOTOR SENSOR ERROR
  If E7 is reported this means that a faulty motor sensor is present.

• Solution:
  Replace the motor to test, if the error goes away the motor was the issue.

E8

• MOTOR PHASE LOSS
  If E8 is reported this means that one or more phase connectors are not properly connected or properly working.

• Solution 1:
  Check if the phase wires are properly connected.

• Solution 2:
  Replace the controller to test, if the error goes away the controller was the issue.

• Solution 3:
  Replace the motor to test, if the error goes away the motor was the issue.

E9

• CONTROLLER ERROR
  If E9 is reported continuously, this means that the controller is faulty.

• Solution:
  Replace the controller to test, if the error goes away the controller was the issue.

FAQ s

• Voltage fluctuations
  You may notice the voltage on your scooter go up and down as you press and release the throttle or perhaps as you ride uphill. This is completely normal and it means that the scooter is exerting more energy. To get an accurate reading of your voltage, release the throttle and wait for a few seconds until the voltage stabilizes.

• Avoid Exposure to Water and Humidity
  You must avoid exposing your scooter to water and humidity. Apollo scooters are not waterproof and are not designed for extreme or prolonged exposure to water or humidity. Operating your scooter in rain or wet conditions can cause component or performance failure, loss of control, serious injury, or death. Please note that any damage to the scooter due to water exposure is not covered by warranty

WARRANTY

12 MONTH LIMITED WARRANTY

Warranty Structure
Apollo Scooters are covered under a 12-month limited warranty coverage against manufacturing defects. Please read on for further details.

Warranty Scope & Eligibility

• All Apollo Scooters (“scooters”), are covered with a limited warranty against manufacturing defects for a period of one year (12 months), starting on the day the scooter is received by the customer. This limited warranty coverage is only applicable in the following conditions:
• Only the original purchaser (name listed on the shipping address) is entitled to the limited warranty coverage which commences on the day the scooter is received by the customer. The warranty period is terminated on the first day of the second year of ownership, or when the scooter is resold or transferred to another individual (warranty is by no means transferable under any circumstances ).
• The limited warranty is only applicable to the list of covered components, which includes the following:
  •  Lithium ion battery
  • Frame
  • Scooter stem
  • Controller
  • Handlebar
  •  LED lights
  • Motor and motor hub
  • Throttle
  • LCD display and wiring
• The warranty is applicable for the following components only if defects are reported within the first 30 days or 10KM of use (whichever comes first):
  • Rims
  • Brake callipers
  • Brake discs
  • Kickstands
  • Forks
• If the defect is not reported within this period, the components will not be covered by warranty. Instead, customers will be able to purchase spare parts at wholesale price and will be required to cover any associated shipping expenses.
• Any defect report must include an image or video, proving the existence of the defect. When a defective component is reported and the Apollo engineering team validates the existence of the defect, Apollo will, in its sole discretion, either:
  • Repair the defective component at an Apollo service centre (labour included)
  • Replace the defective component with a new component (free shipping and part included)
• IT REMAINS THE SOLE DISCRETION OF THE APOLLO ENGINEERING TEAM TO DETER – MINE WHETHER THE CORE COMPONENT OR SCOOTER ARE DEFECTIVE AND IF THEY ARE COVERED BY THE LIMITED WARRANTY

Limited Warranty does not cover the following:

• Normal wear and tear of any covered component
• The cost or shipping of another scooter box (owners responsibility to keep the original box or purchase a new box if needed due to replacement or repair)
• Damage or defects caused by negligence, improper assembly, modifications, accidents, misuse, improper tools, acts of god, failure to follow user manual/set up guides, water damage, improper cleaning solutions, improper maintenance (storage during winter for example), extreme/stunt driving, commercial use, unauthorized accessories, upgrades not sold by Apollo
• Accessories or upgrades
• Screws, loss of screws, stripped screws due to over forcing
• Battery failures due to water damage, imchargers or lack of proper winter storage (75% battery capacity in room temperature)
•  Unauthorized service centre repairs or parts will not be covered if damage, failure or loss occurs
• Any refunds or incurred costs such as Uber rides, public transportation, loss of time, consequential, special, punitive or incidental loss, damage to personal property
• Any product rusting, blemishes, loss of colour due to sun exposure over time of usage
• Any orders that have received a chargeback and that are currently under investigation (until the resolution is solved, warranty will be voided)

Claims Process
APOLLO WILL NOT PROCEED WITH ASSIS – TANCE UNDER THE LIMITED WARRANTY WITHOUT RECEIVING A VIDEO OR IMAGE SHOWING THE CLAIMED DEFECT FIRST.

• In order to effectively help you get the repair or replacement part needed, you must do the following:
  1. Submit a repair request by pressing the “submit a request” button on our help centre at: apolloscooters.co/support Our support team will review your request and get back to you within one business day.
  2. If the engineering team determines the component is in fact defective and needs replacement, they will send you the replacement part and written/video instructions on how to repair or replace the component.
• If you do not feel comfortable or do not have the time to do the repair yourself, you may use one of our repair centres (labour will be free of charge). However, the customer will be re – sponsible for the shipping cost, taxes and ob – taining a scooter box if not still in possession of it. Customers may also deliver the scooter to the repair centre themselves if desired. Contact us to identify the location centre nearest to you.
• If your scooter faces a manufacturing defect Apollo will not replace the scooter with a new unit. Apollo will cover the parts and provide instructions to get the scooter back to riding condition, but replacing the entire unit will not be an option.
• THE SOLUTIONS LISTED HERE ARE APOLLO’S SOLE AND EXCLUSIVE REMEDIES FOR ANY MANUFACTURE CLAIM ON LIMITED WARRAN – TY. APOLLO IS NOT LIABLE FOR ANY DAMAGES OR LOSSES DURING THIS PROCESS, DIRECTLY OR INDIRECTLY.

Damage During Shipping

• Apollo offers the option to purchase additional shipping insurance to cover the value of your scooter in transit. Without that shipping insurance, any loss or damage during shipping is at the responsibility of the customer. Apollo can assist with opening a claim against the courier for up to $100. If shipping insurance is purchased and the scooter arrives damaged, Apollo will be able to replace your unit (upon verification from the customer support and engineering teams).
• If your scooter does arrive damaged, please contact Apollo and provide any images, documentation and proof within 10 days of receipt by submitting this form.
• It is the customer’s responsibility to inspect the scooter for any damage upon receipt and to reach out to Apollo immediately

ABOUT COMPANY

• We hope you enjoy your Apollo Air Scooter as much as we loved developing it!
• If you want to stay connected with us and learn all about our future innovations, you can follow us on:
• FACEBOOK: @APOLLO SCOOTERS
• INSTAGRAM: @RIDEAPOLLO
• YOUTUBE: APOLLO SCOOTERS
• TIKTOK: @RIDEAPOLLO
• USA :apolloscooters.co
• CANADA: apolloscooters.ca

References

• CANADA's #1 Electric Scooter Store | Apollo Scooters
• USA's #1 Electric Scooter Store | Apollo Scooters
• USA's #1 Electric Scooter Store | Apollo Scooters
• Apollo Scooters Help Center
• Choose your location | Apollo Scooters
• USA's #1 Electric Scooter Store | Apollo Scooters

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