Aquasana AQ-CWM2-B Countertop Water Filter Clean Water Machine Owner’s Manual
- June 9, 2024
- aquasana
Table of Contents
Aquasana AQ-CWM2-B Countertop Water Filter Clean Water Machine
Meet clean, healthy water. Your new Clean Water Machine features Claryum®
filtration that removes up to 99% of 78 contaminants including l ead,
PFOA/PFOS, pesticides, pharmaceuticals, and chlorine*.
Enjoy the peace of mind that comes from knowing our award-winni ng filter
technology is working for you.
See Performance & Certifications (page 8) for specifics about contaminants removed.
BOX CONTENTS
No tools required for installation!
USE & CARE
Please read all precautions and instructions carefully before using.
Use and Care
- To clean the system, wipe exterior with a damp cloth. Do not use any strong or abrasive cleaning agent or solvent cleaner.
- The water tank, housing lids, and filter cap are NOT dishwasher safe, and should be hand-washed only.
- Water may accumulate inside the filter housing unit. Dry this area with a clean dry cloth.
- Clean regularly for best use.
Scan to view the Clean Water Machine product and installation video.
Important Safeguards
-
Do not operate without filter cartridge installed.
-
Use only cold tap water in the water tank. Do not add ice cubes to water tank.
-
Do not place cord, plug, or system in water or other liquids.
-
Close supervision is always necessary when this system is used by or near children.
-
Intended for home or office use, on a flat, temperature-controlled surface.
Not for outdoor use. -
Do not place the system near a hot gas or electric burner.
-
Do not let cord hang over the edge of table or countertop, or touch hot surfaces. Do not allow anything to rest on the power cord.
-
If the supply cord or the plug are damaged, do not use and contact Customer Service.
-
Do not use excessive force on the dock button.
-
Filter usage must comply with all state and local laws.
-
Do not use with water that is microbiologically unsafe or of unknown water quality without adequate disinfection before or after the system.
-
Systems certified for cyst reduction may be used on disinfected waters that may contain filterable cysts.
SETUP
-
Wash Tank
At first use or after a long period of non-use
Hand-wash the water tank and water tank lid with dish soap and rinse well. Fill water tank full with cold tap water.
Place the water tank on the dispenser dock and ensure it’s firmly attached to its base. -
Open Filter Chamber
Open filter housing unit lid and unscrew filter chamber cap to open the filter chamber. -
Insert Filter
Remove plastic from filter cartridge.
With top of filter up, press the filter onto the filter chamber cap.
Insert the filter with the attached filter chamber cap onto the chamber so that the grooves of the cap line up. Twist the filter chamber cap to the right to lock into place. Arrow on filter chamber cap should be pointing towards the dispenser end.
Replace the filter housing lid. -
Flush System
Plug your system in. Place vessel (at least 64 oz.) underneath dispenser during flushing cycle.
To start the flush cycle, press dock button 3 times quickly. Light will illuminate red for 5 seconds.
While red light is illuminated, press and hold dock button for 1 second.
Light will blink red. While system flushes, light will change from red to blue staying blue for 5 seconds when flush is complete.
OPERATION
Dispensing Water
First, fill the water tank and place it back onto the dispenser dock.
Position vessel under dispenser.
Next, press and hold dock button to dispense filtered water.
Light will illuminate blue while dispensing water.
Finally, release dock button once desired amount of water is reached.
NOTE: When filling a larger (64 oz) vessel,you may use the Quick Press
function.
Quickly press the dock button once to initiate fill. Once desired amount is
reached, quickly press dock button to stop dispensing.
NOTE: System will dispense water for a maximum of 60 seconds at one time. Timer will override system and shut off pump.
TROUBLESHOOTING GUIDE
What should I do if my system won’t run?
- Make sure the system is plugged into a power source.
- Ensure water tank is fully attached to filtration dock.
- Make sure water tank contains water. System will not run without water.
- Ensure filter and filter chamber lid are properly attached.
- Ensure dock button is being held for the proper amount of time.
What if water is leaking from the system?
- Ensure the water tank is fully attached to the filtration dock.
Why does my water look milky or cloudy?
- Cloudy or white water is a result of air bubbles that are trapped within the system. This is very common and not harmful. The air bubbles will dissipate over time.
Button Functions
Function| Button Action
Quick Press On| Press button 1X
Quick Press Off| Press button 1X
Dispense water| Press and hold button until desired amount is dispensed
Stop dispensing water| Release button hold
Initiate filter flush process| Press button 3X rapidly
Start filter flush| Press and hold for 1 second
Light Indicators
Light Status| Indication
No light| System unplugged, standby mode, or flush not initiated
Solid red/blue combination| Initial system plug in
Solid blue light when dispensing water| Dispensing filtered water
Blink blue| System is readying to dispense water
Solid red light (5 seconds)| Filter flush process initiated
Blinking red when system flushing| Flush in process
Blinking red to blue| Finishing flush
Blinking blue then solid blue| Filter flush complete
Alternating blue and red
while dispensing water
| Change filter soon
Solid red while dispensing water| Change filter now
Blinking red while in standby mode| Change filter now
FILTER REPLACEMENT
-
Twist filter chamber cap to the left and remove dirty filter from cap.
Discard dirty filter. -
Remove plastic from clean filter. Press clean filter into filter chamber cap ensuring a snug fit. Insert into housing unit and twist right to close.
-
Fill water tank and place on dispenser dock.
-
Press dock button 3 times quickly.
Light will illuminate red for 5 seconds. -
While red light is illuminated, press and hold dock button for 1 second.
Light will blink red. While system flushes, light will change from red to blue staying blue for 5 seconds when flush is complete. -
Once the flush is complete, light blinks blue for 5 seconds, then illuminate solid blue for 5 seconds.
PERFORMANCE & CERTIFICATIONS
| Model | Replacement | Rated Capacity |
|---|---|---|
| AQ-CWM2-B | AQ-CWM2-R | 300 gallons |
1135 liters
Operating Temp. Range| Operating Pressure Range| Service Flow
40-90° F
4.44-32.2° C
| 20-70 psi
137.9-482.6 kPa
| 0.5 gpm
1.9 lpm
Manufactured by: Aquasana, Inc.
6310 Midway Road · Haltom City, Texas 76117 866-662-6885
System tested and certified by WQA to NSF/ANSI Standards 42, 53, and 401 for
the reduction of the claims specified on the Performance Data
Sheet and at www.WQA.org.
For the full list of contaminants filtered,scan to view the Performance Data Sheet on Aquasana.com.
Clean Water Machine
1-Year Limited Warranty
WHO IS COVERED
AQUASANA AND ITS SUPPLIERS, (herein collectively referred to as
“Manufacturer”) warrants to the original owner who pur-chased and installed
the system (hereinafter “Owner”).
WHAT IS COVERED
This Warranty covers defects in materials or workmanship during the limited
Warranty period of your of your Aquasana Water Filtration System including
sub-components purchased with original system (may or may not include faucet
and fittings), except as provided below.
The water filter is war-ranted only when it is installed, operated and
maintained in accordance with the instructions accompanying the water filter
found on Aquasana.com. A water filter should be installed in such a manner
that, if the system or any connection thereto should leak, the resulting flow
of water will not cause damage to the area in which it is installed. For
detailed instructions read the manual accompanying the water filter and review
drawings in the manual.
FOR HOW LONG
This Warranty runs for 12 months (365 days) from the date of purchase by a
consumer (hereinafter “Warranty Period”). No Warranty coverage will be
provided if the claimant is unable to provide proof of purchase from an
authorized Aquasana reseller. Estimated lifespan of products is for
information only and is based on usage approximations. Water conditions and
use rates may limit the functional lifespan of your filter. This Limited
Warranty does not extend to the full estimated life span of the system.
WHAT AQUASANA WILL DO
- If necessary, the Manufacturer will provide a replacement that fulfills the remaining estimated lifespan/capacity of your original purchase and send it to you with installation instructions. If industry standards, product improvements or product obsolescence prohibit Manufacturer from furnish-ing an identical model replacement water filter under this Warranty, the Owner will be furnished with a new water filter of comparable remaining capacity and functionality; however, the Owner will be charged for the additional value of the item(s) which Manufacturer has incorporated in the replacement water filter. The Warranty period for any re-placement will run for the balance of the original 365 days.
- Component Part – If any component part proves to Manufacturer’s satisfaction to be defective in material or workmanship within the Warranty period listed on the data plate label, the Manufacturer will furnish the Owner with a replacement for the defective part(s).
- Return of Defective Water Filter and Component Parts – Manufacturer reserves the right to examine the alleged defect in the water filter or component part(s), and it will be the Owner’s obligation to return the water filter and/or component part(s) to the Manufacturer at the Manufacturers request.
- When returning a water filter, it must include all component parts.
- When returning component part(s), they must be individually tagged and identified with the water filter’s model number, date of purchase, and date of installation.
WHAT IS NOT COVERED
- This Warranty does not cover filter cartridges and any systems that were not installed in compliance with the instruc-tions or that have been abused or operated incorrectly.
- This Warranty applies only to products purchased from authorized Aquasana resellers.
- The Limited Warranty stated herein is in lieu of any and all warranties, express or implied (whether written or oral), including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
- Manufacturer shall not be liable for any incidental, consequential, special, punitive, or contingent damages or expenses, arising, directly or indirectly, from any defect in the water filter or the use of the water filter, including but not limited to water damage.
- Manufacturer shall not be liable for any water damage arising, directly or indirectly, from any defect in the water filter or component part(s) or from its use.
- Manufacturer shall not be liable for any damage or product failures caused by any of the following:
- The water filter or any of its component parts have been subject to misuse, alteration, neglect or accident.
- The water filter has not been installed in accordance with the applicable local plumbing and/or building code(s) and/or regulations or in their absence.
- The water filter is not installed, operated and maintained in accordance with the printed Manufacturer’s instructions, including if the water filter has any additional aftermarket equipment introduced into the sealed system not approved by the manufacturer.
- The water filter is exposed to highly corrosive conditions.
- The water filter is not continuously supplied with potable water.
- The water filter is not operated within the factory calibrated temperature limits.
- The water filter is installed in direct sunlight or exposed to freezing temperatures.
- The water filter or any of its component parts fail due to sediment build-up.
- Clogging due to purchaser’s failure to replace the filter cartridges.
- Damage caused by fire, flood or acts of God.
- Damage caused by over-pressurization in the water line.
- Manufacturer shall not be liable for any claims related to excessive noise, smell, or taste of water.
- This Warranty does not cover damage caused by the use of parts that are not genuine Aquasana parts. This includes, but is not limited to replacement filters, faucets, and/or diverter valves.
- Except when specifically prohibited by the applicable state law, the Owner, and not the Manufacturer, shall be liable for and shall pay for all charges for labor or other expenses incurred in the removal, repair or replacement of the water filter or any component part(s) claimed to be defective or any expense incurred to remedy any defect in the product. Such charges may include, but are not necessarily limited to:
- All freight, shipping, handling and delivery costs of forwarding a new water filter or replacement part(s) to the owner.
- All costs necessary or incidental in removing the defective water filter or component part(s) and installing a new water filter or component part(s).
- Any material required to complete, and/or permits required for, installation of a new water filter or replace-ment part(s), and
- All costs necessary or incidental in returning the defective water filter or component part(s) to a location designated by the Manufacturer.
HOW TO GET SERVICE
To receive service under this Warranty, you must contact Aquasana (A. O. Smith
Water Treatment (North America), Inc.) at
1-866-662-6885 or
warranty@aquasana.com within the Warranty
Period to describe the problem to a customer service representative who will
verify that the product is under Warranty and determine whether a part or the
system will be replaced and whether you must send back the unit. You will be
required to provide proof of purchase from an authorized Aquasana reseller and
proof of proper installation.
WARRANTY REGISTRATION
Warranty registration is not required for coverage under the Aquasana Limited
Warranty and is not necessary for factory direct pur-chases made from
www.aquasana.com. If you purchased from a retailer
or an authorized reseller, please complete the online War-ranty registration
form at www.aquasana.com/warranty. Proof
of purchase from an Aquasana authorized dealer is required. Once registered
online, we will have a record of your purchase.
HOW STATE LAW APPLIES
This Warranty gives you specific rights and you may have other rights which
vary from state to state. Some states do not allow the exclusion or limitation
of incidental or consequential damages, so the above limitation or exclusion
may not apply to you.
Protect your investment and save money with our Water for Life® program.
Extended Warranty
Discount Replacements
Free Shipping
No Contract
CONTACT US TO LEARN MORE 866-662-6885 waterforlife@aquasana.com
LOVE IT?
Please let us know with a review on Aquasana or your retailer’s website.
NEED HELP?
Give us a call at
866-662-6885 and tell us what’s going
on.
Aquasana, Inc.
6310 Midway Road Haltom City, Texas 76117 866.662.6885 USA 877.332.7873 Canada
www.aquasana.com
References
- Aquasana Water Filters | Whole House Water Filtration Systems
- Aquasana Water Filters | Whole House Water Filtration Systems
- Contact Us | Aquasana
Read User Manual Online (PDF format)
Read User Manual Online (PDF format) >>