Shark HV370 Series Rocket Pro Corded Vacuum FAQs

Shark HV370 Series Rocket Pro Corded Vacuum FAQs

This article contains the FAQs for the HV370 Series Shark® Rocket® Pro.  This supports the following product SKUs HV370, HV371 and HV372.

FAQs

What other accessories are available for use with the Shark Rocket?

There are a variety of new cleaning accessories available for use with your Ultra-Light Upright. Whether you are looking for accessories to help you dust, clean pet hair, access hard to reach areas, clean hard floor surfaces or for specialized cleaning, there is an option here for you. To see the full assortment, go to sharkclean.com.

What should I do if the I notice a change of suction?

If you should detect a change of suction in your vacuum, you should first check to make sure your filters are clean.

• Start by opening the dust cup and locating the screen or mesh filter inside. Ensure that all dirt, debris and hair is removed from that screen.
• Next, remove the filters and knock all dirt and dust loose. You may want to do this outside. Now, replace your filters and close the dust cup. Test the vacuum’s suction against your hand.

If the filters are clean, but suction continues to fail, this may indicate that you have a clog between the wand and the floor brush.

• First, you’ll want to remove and inspect the wand to make sure there are no obstructions.
• Next, check the floor nozzle to make sure there are no blockages in the airpath or that there is not excess hair or fibers around the brushroll.
• Lastly, check all dust cup intake openings to make sure they’re clear. Once you remove any obstructions, you should be good as new to start cleaning again.

What should I do if the brush roll stops spinning?

If the brushroll indicator light on the floor nozzle turns red, the brush roll has stopped spinning. Immediately turn off and unplug the vacuum, disconnect the nozzle and remove blockage before reconnecting and turning vacuum back on.

What should I do if the vacuum shuts off on its own?

This vacuum cleaner is equipped with a motor protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Should this occur, perform the following steps to restart the motor thermostat:

1. Turn the unit off
2. Unplug the vacuum
3. Empty the dust cup and clean the filters
4. Check for blockages in tube, accessories and inlet openings
5. Allow the unit to cool for a minimum of 30 minutes 6. Plug in the vacuum 7. Restart the unit by turning the power on

What should I do if the vacuum shuts off on its own?

This vacuum cleaner is equipped with a motor protective thermostat. If for some reason your vacuum overheats, the thermostat will automatically turn the unit off. Should this occur, perform the following steps to restart the motor thermostat:

1. Turn the unit off
2. Unplug the vacuum
3. Empty the dust cup and clean the filters
4. Check for blockages in tube, accessories and inlet openings
5. Allow the unit to cool for a minimum of 30 minutes
6. Plug in the vacuum
7. Restart the unit by turning the power on

What is the story and technology behind “Never Loses Suction”?

Never Loses Suction is an advanced cyclonic technology that separates fine dirt from the air, preventing dirt from clogging the filters and keeping suction power strong over time. The vacuum maintains its suction power so you never lose cleaning power.

What is the total cord length?

25′ feet.

How do I find the model # of my vacuum?

The Model Number is displayed on the product’s rating label, which can be found on the handheld portion, below the handle.

What is the weight of the vacuum?

8.58 lbs

What are the dimensions of the vacuum?

10.24″ length x 14.57″ width x 48.43″ height

What is the Warranty Coverage?

5 years

Will the lights burn out?

The LED lights in the nozzle and hand vac should not burn out.

The vacuum is available in what colors?

Comet Red, Fuchsia

Where is the product manufactured?

The unit is manufactured by our high-quality vacuum manufacturing partners in China.

How do I assemble the vacuum?

• Insert the wand into the floor nozzle until it clicks into place.
• Insert the handheld vacuum into the top of the wand until it clicks into place.

How do I use the different cleaning modes?

To clean bare floors, area rugs, or with accessories:

• Slide the power switch to setting l, Bare Floor, Small Area Rugs.
• Tilt the handle back while gently stepping on the floor nozzle. The brushrolls will spin slowly in this mode.

To clean carpets:

• Slide the power switch to setting ll, High Pile Carpets.
• Tilt the handle back while gently stepping on the floor nozzle. The brushrolls will spin quickly in this mode.

How do I clean above floors with or without accessories?

Detach the handheld vacuum by pressing the Wand Release button at the top of the wand. For more cleaning reach, leave the handheld vacuum in place and detach the wand from the floor nozzle. First remove the power cord from the cord clip, then step on the Wand Release foot pedal by the floor nozzle. Pull up the handheld vacuum to remove the wand. Attach an accessory to the wand or the handheld vacuum and begin cleaning.

When and how do I empty the dust cup?

For optimal performance, empty the dust cup each time you vacuum, or when debris reaches the MAX FILL line. You can remove the dust cup to empty it, or empty it while it’s still attached to the handheld vacuum.

To remove the dust cup, squeeze the two Dust Cup Release latches on the sides of the handheld vacuum, then pull the dust cup straight out. To empty the dust cup while it’s still attached to the handheld vacuum, press the Wand Release button to detach the handheld vac.

• Hold the dust cup over the trash and press the Empty button on the front of the dust cup. The bottom lid will open, allowing the debris to fall out.
• Tap gently to empty contents.
• Close the bottom lid, pressing it until it clicks into place.
• Reattach the dust cup by inserting it straight into the handheld vacuum until it clicks into place. Once the dust cup is installed, reattach the handheld vacuum to the top of the wand, pressing until it clicks into place.

When and how do I clean the filters?

Filters may need to be cleaned if the vacuum stops picking up dirt, if airflow is restricted, or if you notice lighter or no suction. For optimal performance, clean filters regularly. Between cleanings, lightly tap filters over a trash receptacle to remove dust and debris as needed. Rinse the pre- motor foam and felt filters once a month, or as needed.

• Lift the latch on top of the handheld vacuum to remove the filter cover.
• Remove the foam and felt filters.
• Rinse both filters with water only.
• Allow filters to air-dry completely (at least 24 hours) before reinstalling.
• Once dry, install the felt filter first, followed by the foam filter.
• Reattach the filter cover, pressing down firmly until it clicks into place. Rinse the post-motor filter once every 9 months, or as needed.
• Locate the filter cover under the handle and press the button to remove. – Pull out the post-motor filter. – Rinse with water only.
• Allow filter to air-dry completely (at least 24 hours) before reinstalling.
• When the filter is completely dry, reinstall it.
• Reattach the post-motor filter cover until it clicks into place. Note: Do not place filters in the dishwasher or washing machine.

How do I store the vacuum?

• To store the vacuum upright, detach the handheld vacuum and hang it from the storage hook on the front of the wand. Then wrap the power cord around the cord hooks.
• Place the vacuum flat on the floor or lean it against a piece of furniture. The rubber pads on the base of the handheld vacuum will prevent scratching.
• A wall mount is available for purchase at sharkaccessories.com for storage off the floor. Installation instructions are included.

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