Cisco 8851 IP Phone User Manual

: June 9, 2024
: Cisco

Table of Contents

Overview
Dial Plan
Feature and Session Buttons
Conference
Meet-Me Conference
Hunt Groups
Decline
Directories
Mobility
Managing your phone from the Web
Voicemail
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cisco 8851 ip phone-product

Overview

cisco 8851 ip phone-fig-1

1. Incoming call or voicemail indicator
2. Phone Screen
3. Feature and session buttons
4. Softkeys
5 &6. Navigation cluster, and Release
7,8,9. Hold, Conference and Transfer
10, 11 & 12. Speakerphone, Headset and Mute
13, 14 Dial Pad & Volume
15, 16, & 17. Contacts, Applications, Voicemail
18 &19. Back & Handset

Dial Plan

Internal Calls: Dial 5-digit extension
External Calls:
- Domestic/Local: 9+1 Area Code + Number
- Int1: 9+011+Country Code + Number
- Emergency: 9+911 or 911

Feature and Session Buttons

Feature buttons (left side): view calls on a line or Speed Dials
Session buttons (right side): resuming calls or answering a call

Green, steady: Active call
Green, flashing: Held call
Amber, steady: Private line in use
Amber, flashing: Incoming call
Red, steady: Remote line in use
Red, flashing : Remote line on hold

Place a Call on Your Primary Line

Enter a number and pick up the handset
Press the New Call softkey and dial
Press the Speaker button and dial
Press the Headset button and dial

Place a Call on a Shared Line

Select the shared line
Enter a number and pick up the handset
or
Press the New Call softkey and dial or
Press the Speaker button and dial or
Press the Headset button and dial

Answer a Call

Press the flashing amber line button or
Pick up your handset, press the Speaker button or Answer softkey

Answer a 2nd Call

Select the flashing line button
Note: Your first call will automatically be placed on hold

Put a Call on Hold

Press Hold button
To resume a call from hold, press Hold again

Call Transfer

To transfer while on an active call:

Press the Transfer button or softkey
Dial the intended party
Announce caller when line is picked up
Press the Transfer button
Note: If dialed party does not wish to take the call, press End Call, then resume original cal.

Call Forward

To forward all incoming calls:
- Select a line and press Forward all
- Dial a 5-digit extension for an internal call or a 9+1+10-digit number if forwarding call to an external number
To forward to voicemail:
- Press the Forward ALL softkey
- Press the Messages button
To receive calls again:
- Press the Forward Off softkey again

Conference

Ad Hoc Conference (MAX #4)

While on an active call:

Press Conference button
Dial the intended party, then press the Call softkey
When call connects, press the Conference button to connect the calls
Repeat to add additional parties
To rejoin the conference if party is not available
Press EndCall softkey
Press Resume softkey and you are connected with conference in progress
The conference ends when all participant hang up.

View Conference Participants

Press the Show detail soft key
To refresh the screen, press Update

Remove Conference Participants

Press Show Detail soft key
Highlight the party you wish to remove using the Navigation button
Press the Remove soft key

Add Another Person to a Call

From a connected call that is not on hold, press Conference.
Press Active calls to select a held call and press Conference again to join the calls.

Meet-Me Conference

(#36400 RANGE)
Meet-Me conference allows others to dial in to a conference call.

Initiating a Conference

Distribute the Meet-Me phone number to participants
Get a dial tone
Press Meet-Me softkey
Dial the Meet-Me phone number

Joining Users for Meet-Me Conference

Dial the Meet-Me conference number provided by the conference initiator
Once the Initiator dials in, you are connected.

All Calls
To view a list, sorted in chronological order, of all active calls on all your phone lines

Press the All Calls button

Call Pickup
To answer a call that is ringing on another phone within your call pickup group:

Press PickUp softkey to transfer a ringing call within your pickup group t your phone
If the call rings, press Answer softkey t connect the call

Hunt Groups

Sharing Call Loads for a Number That Receives a Large Incoming Call Flow

To sign in and out:

Press the Hunt Group softkey to sign in
Visual confirmation displays
Press the button again to sign out

Decline

Send a Call to your Voicemail

To redirect an incoming, ringing call while on another call:

Highlight the incoming call and press Decline softkey

To redirect an incoming call while not on a call:

Press Decline softkey

To redirect a held call:

First, resume the call and then press the Decline softkey

Do Not Disturb (DND)

Press the DND softkey to turn on or off the ringer on the phone

Directories

Corporate Directory

Press Contacts button
Select Corporate Directory
Perform a search by name or extension
Press Submit
To dial, scroll to a listing and press the Select button on the Navigation pad
Press Select button again
Press Call softkey
To Exit:
Press the Back button multiple times

Call History

Press Applications button
Select Recent
Select the line to view
Note: You can view missed or all calls by selecting the softkey.

Extension Mobility
To log on to an available phone:

Press Applications button.
Select Extension Mobility.
User ID: 5-digit extension
Default PIN: 12345
Press Submit softkey.
Note First time logging -in you will be required to change your PIN.

To sign out:

Press the Applications button.
Select Extension Mobility.
Press the Yes softkey.

Mobility

Single Number Reach

To set up, use the Self Care webpage.

Enabling Mobility
To turn on or off Mobility from your desktop phone:

Press Mobility button or sofkey to display current remote status
Highlight “Enable Mobile Connect” option, then press Select softkey to change status
Note: To disable Move to Mobile, follow step 1 above, then select “Disable Mobile Connect” and press Select softkey.
Press the Exit softkey

Send Call to Mobile Device

To transfer an active phone call from your desk phone to your mobile phone:

While on an active call at your desk phone, press the Mobility softkey
Select Send Call to Mobile, then press Select softkey
After a few seconds your mobile phone will ring. Answer the call.
You may be prompted to press any digit to accept the call.
The transferred call should now be active on your mobile phone.
To end the call, simply hang up the call on your mobile phone. This will place the call on hold at your desk phone. Press the line button, of the held call, to resume the call at your desk phone. If you do not resume the call at your desk phone, the call will automatically end after 5 seconds.

Send Mobile Call back to Desk Phone
To transfer a mobile connect call from your mobile phone back to your desk phone:
Note: This option is only available for calls that were previously transferred to a mobile phone using “Send to Mobile”.

Verify the line on your phone is illuminated red, indicating that you currently have a call transferred using “Send to Mobile”
End the call on your mobile device. The system will automatically put the call on hold at your desk phone.
Press the line key associated with the call that is on hold.
Note: Typically a line will flash red if it has a call on hold.
The call should now be active on your desk phone.
Note: If you do not answer the call on hold within 5 seconds the call will end.

Managing your phone from the Web

To manage features such as speed dials (phone buttons), abbreviated dials (softkeys), Phone Contacts:

Access:
https://callmgrpub01.hofstra.edu/ucmuser/
ID: 5-digit Extension (3XXXX)
Password: 12345

Speed Dial Configuration
To create additional speed dials:

Click Phones tab
Click Phone Settings
Click Speed Dial Numbers
Do the following:
1. If your phones are linked, click Add New Speed Dial
2. If your phones are not linked, select the phone for which you want to add the speed dial number, and then click Add New Speed Dial
3. Enter in the Number
4. Enter in Label
5. Assign speed dial number (1-199)
6. Click Save

Call Forwarding

Click Phones tab
In the left navigation pane, click Call Forwarding
Click the phone number on which you want to set up call forwarding
Check the Forward all calls to: check box
From the Forward calls to the drop-down list box, enter the phone number to which you want to forward all calls
Click Save

To turn to forward off :

Uncheck the “Forward all calls to” box
Click Save

Do Not Disturb

Click the IM & Availability tab
Check the “turn on” box under the Do Not Disturb section
Uncheck the box to turn DND off

Phone Contacts

Press Phones tab across the top of the page
Press Phone Settings tab
Click Create New Contact. The Add New Phone Contact window appears.
Complete the fields with the contact information for the contact
Click OK

Ring Settings
Customize your shared line ringtones.

Press Phones tab across the top of the page
Press Phone Settings tab
Select Ring Settings
Select the phone number and customize When I’m on a call and When I’m not on a call from the drop down arrow
Click Save

Single Number Reach

SNR allows you to provide an additional number where you can be reached if you are not at your desk.
Set up an Additional Phone:

Click the Phones tab
In the left navigation, click My Phones
Under My Additional Phones, click the Add New icon. The Add a New Phone window displays
Enter the phone number and description for your phones
Optional. If this phone is a mobile phone, check the Enable Move to Mobile check box
Optional. If you want this phone to be enabled for the Extend and Connect feature with Cisco Jabber, check the Enable Extend and Connect check box.
Click Save

Enable Single Number Reach on an Additional Phone
This feature allows your desk phone to ring on your cell phone.

To add an alternate number:

Press Phones tab
Press My Phones
Press on the Additional Phone box and then click +
Enter in your new additional phone number and description
Check the Enable Single Number Reach check box to have your additional number ring at the same time as your business line is dialed. Or check Enable Move to Mobile if the new number is a mobile phone so you can transfer calls from your desk phone to your mobile and vice versa.
Click Save.

Voicemail

Setting up Voicemail

Press the Messages button
Enter your default PIN 12345#
Record your Name
Record your Greeting
Change your Temporary PIN (must be at least 5-digits)
Confirm PIN
Press # to confirm Directory Listing
Note: If you hang up before completing setup, you need to repeat setup again.

Internal Sign-on
From your phone: