AV Access U2EX50 USB Extender User Manual

AV Access U2EX50 USB Extender

Troubleshooting

U2EX50

1. What can I do if the USB connection can’t work?
   • Check if you have plugged in the receiver with the included power adapter.
   • Try connecting the transmitter to another USB port on your PC.
   • Check if the “Power” and the “Status” LED indicators (on both the transmitter and the receiver) are in normal status (solid on/blinking). If not, please check if you have connected the Cat cable properly.
   • Try connecting the USB devices to the PC directly without using the USB extender. Then check if the USB connection works.
2. What can I do if the USB connection suddenly stops working?
   • Try re-plugging the USB cable between the transmitter and your PC.
   • Try re-plugging in the receiver with the included power adapter.
   • Try connecting the USB devices to the PC directly without using the USB extender. Then check if the USB connection works.
3. What can I do if the “status” LED indicator is off?
   • Use a new Cat cable, or check if your cable meets the standard. It is recommended to use a Cat5E/6/6A/7 cable, instead of Cat5 or flat cable.
   • Check if the total length of your cable is within 80m/260ft.
   • Check if the connectors at both ends of the cable meet the IEEE T568B standard.
   • Try crimping your Cat cable connectors according to the IEEE T568B standard.
   • If you need to use patch cables at both ends, the length should be as short as possible, no more than 5m/16ft. Please note that the total
   • length of the patch cables and the Cat cable should not be over 80m/260ft.

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References

• AV Access | Quality & Budget Assured Pro AV Product Manufacturer

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