verizon WITS 3 Customer Service Center User Guide
- June 4, 2024
- Verizon
Table of Contents
verizon WITS 3 Customer Service Center User Guide
2.0 Points of Contact
2.1 Verizon Customer Service Center (VCSC)
The Verizon Customer Service Center (VCSC) is the customer’s primary point of
contact with Verizon for operational issues. The VCSC is located on Verizon’s
premises and is staffed 24 hours a day, 7 days a week. Customers can access
the VCSC by dialing a toll-free number, sending e-mail or accessing the
Verizon WITS 3 web site.
WITS 3 – Verizon Customer Service Center (VCSC) 13100 Columbia Pike Silver
Spring, MD 20904
Voice: 1-800-381-3444
Fax: Civilian 301-282-1910
DoD 301-282-1911
E-mail: WITS.3.CSC@verizon.com
WITS 3 customer service representatives are available to users for service planning, feature assignments, service order planning, billing reconciliation, inventory control or trouble resolution. The VCSC will also assist subscribers experiencing difficulty using WITS 3 services, features or equipment.
2.2 Verizon WITS 3 Team
| Function | Manager | Office Number |
|---|---|---|
| Program Manager | Jason P Anderson |
301-288-9415
Operational Support Systems| Ramon Maclang| ****
Quality Assurance (QA) Manager| Ramon Maclang| ****
Proposals| Greg Blodgett| 703-886-4047
National Security / Emergency Preparedness| Thomas Gann|
972-729-4762
Information Services Manager| Ramon Maclang|
301-288-9283
Customer Service Manager| Tracey Tittley|
301-288-9219
Program Managers:| |
Pentagon NCR| Shun Jackson|
703-212-6114
Ft. Belvoir| Michael Regis|
703-805-5304
GAO| Elizabeth Greve| 202-528-0011
Treasury| Scott Jackson| 703 297-0175
DOJ| Joseph Stolmeier| 202-441-8914
| |
WITS 3
Client’s Guide
Operations, Administration and Maintenance (OA&M) Manager| Melba S, Turner|
---|---|---
Customer Care Manager| Jason P Anderson|
301-288-9415
Ordering Manager – Civilian & Military| Tracey Tittley|
301-288-9219
Ordering Manager – Civilian & Military| Dorothy Jones|
301-679-2584
Maintenance & Repair Manager| Melvin J. Shook III|
301-282-7599
Maintenance & Repair Manager| Julie R, Bright|
757-667-4615
Billing Manager| Dorothy Jones|
301-679-2584
Network and Information Security Manager| James Kreutel|
703-694-8565
Specialist| Josh Noonan| 919-378-3853
Contracts Manager| Pamela Munford|
301-288-9596
Small Business Opportunities| Brandilynn Collins Garrison|
254-288-8400
Sales VP – Verizon| Andrea Cohen|
703-694-4477
Business Support| Dave Para|
703-694-5787
Project Management| Shun Jackson|
703-212-6114
Sales Engineering Manager| Yunfei Hao|
703-886-3796
Sales Manager| John Larregui|
845-240-4389
Senior Client Executive – GSA| Bo Genner|
703-694-7311
Senior Client Executive – GSA| Mike MacDowell|
571-512-8587