ZACO A11s Pro Robot Vacuum Cleaner and Mop User Manual

ZACO A11s Pro Robot Vacuum Cleaner and Mop

Dear Customer,
Thank you for purchasing the ZACO A11s Pro robot vacuum cleaner! You are now part of the ZACO Family! You‘ve joined the millions of people who clean with ZACO.

Please take a few moments to read this manual and get acquainted with your robot, to get the best performance from your robot.
lf you have any problem, please don‘t worry, please contact our customer service first or visit our website at www.zaco.eu for more information.

ZACO Customer Service
Customer Service Number
00800-42377961 (European Free Call) 0209-513038-38 (Direct Line – DE)
support@zaco.eu | www.zaco.eu

Robovox Distributions GmbH
Hamburger Straße 11  | 45889 Gelsenkirchen | Germany.

Safety Instructions

WARNING
The Navigation Sensor contains a Class 1 rotating laser per IEC/EN 60825-1 during all procedures of operation.

1. Never aim the laser at other people.
2. Never look directly at the laser or reflected beam.
3. Always switch the robot vacuum off during any maintenance tasks.
4. Modifications (changes) or attempts to repair the robot vacuum cleaner or the navigation sensor are strictly prohibited and may result in hazardous exposure and loss of warranty.

Use Instructions

1. The product is for home use only. Please do not use it in outdoor, non-floor, or commercial/industrial environments. This can impact the warranty.
2. This product may not be used by people with physical, sensory, or intellectual disabilities and people without relevant experience and knowledge (including children), unless there is an adult present to ensure that they can use this product safely.
3. Please do not allow children to play with the robot as a toy. When the robot is in operation, please make sure children and pets are as far away from the product as possible.
4. If the power cable is broken, it must be replaced by the manufacturer or maintenance department.
5. Please do not put children or pets or any objects on the robot at any time.
6. Please make sure the cleaning brush remains inaccessible to children.
7. Please do not use the laser cover as a handle to lift the robot.
8. Please do not use the product in a suspended environment (such as double floors, open balconies, or tops of furniture) without protective rails or barriers.
9. Please do not use the product when the ambient temperature is higher than 35°C or lower than 0°C or when the floor has any liquid or dope on it.
10. Please do not use the robot to clean any object on fire.
11. Before use, please remove or tidy all wires on the floor to avoid dragging during operation.
12. Please remove fragile objects and sundries on the floor (such as vases, plastic bags, etc.) to avoid damaging the precious articles due to obstruction or mild collision during operation.
13. Please do not use the mopping mode on carpet. When cleaning the floor, please set up virtual walls or no-go areas around the carpeted area.
14. Please ensure the robot does not suck up rigid or sharp objects (e.g. decoration wastes, glasses, iron nails, etc.)
15. Please clean and maintain the robot and the charging station when the power is off.
16. Please do not put the robot upside down on the floor.
17. Please follow the product manual or quick guide to use the product. In case of any loss due to improper use, the user shall take the consequences on his/her own.
18. Before transportation, please make sure the robot is switched off.

Battery and charging

1. Do not use any third-party battery or power cable.
2. Do not disassemble, repair, or refit the battery or charging station yourself.
3. Do not put the charging base near heat sources (radiators, etc.).
4. Before scrapping the robot, turn the power off and remove the battery.
5. If the product is to be stored for a long time, charge it fully and store in a dry area in the shade.
6. It is recommended to charge it at least once every 3 months to avoid battery damage.

Environmental Implications
The chemicals contained in the built-in lithium-ion battery may pollute the environment. Before scrapping remove the battery and dispose of responsibly and carefully according to local rules and regulations.

Battery Removal

The instructions below apply only when storing the robotic vacuum cleaner. It is not for routine operations:

1. Run the robot until the battery is too low to work.
2. Switch off.
3. Remove the bottom shell of the robotic vacuum cleaner.
4. Press the buckle to pull out the connector plug and remove the battery.

Note

1. Please remove the entire battery pack as a whole and avoid damaging its shell in case of short circuits or hazardous substance leakage.
2. If the battery leaks and the user is accidentally exposed to it, please rinse with a large amount of water immediately and seek medical advice.

Product Overview

Box contents

Introduction of Robot and Accessories

Dustbin

2in1 Water tank

Mop plate

Charging station

Status of the robot

Wi-Fi needs to be connected

Blue light is blinking| Wi-Fi disconnected when battery is full
White light is constantly on| Start complete / working normally / charging complete / Wi-Fi connected
White light is pulsing| Charging (battery ≥ 15 %) / firmware refreshing
White light is blinking| Returning (battery > 15 %)

How to use

Install Charging station

1. Place the charging base against the wall and insert the power cable as shown.
   Note

2. Please do not expose the charging base to direct sunlight.

3. Make sure there is a room of at least 1.5 m to the front and at least 0,5 m to both sides of the charging base.

4. Safely store the power cable in a tidy way; or it might be dragged by the robot and cause displacement or power-off.

5. Remove the anti-collision bars.

Install Dustbin

1. Push the dustbin horizontally into the robot. It is installed in place when you hear a “click”.

Note

1. Installation of either a dustbin or a water tank will enable operation. It will not operate without one.
2. Clean the dust collector or water tank on a regular basis to avoid stains and maintain top cleaning performance.

Installation of the clean water tank and mop

1. Open the cover of the water tank and fill the water it. Then close the tank cover.
   Note

2. Please fill the water tank with tap water.

3. Do not rinse or soak the water tank. Do not use detergent, disinfectant, solid detergent, or other cleaning products on it to avoid corrosion or damage.

4. Push the water tank horizontally into the robot. It is in place when you hear a “click”.
   Installation of the clean water tank and mop

5. Insert the mop along the slot on the mop plate and attach it to the velcro.

6. Hold two release buttons on the mop plate and push it into the bottom of the water tank horizontally in accordance with the direction demonstrated below.

Note

1. Please set virtual walls or no-go areas around the carpeted area when mopping.
2. Please clean up the water, if any, on the ground before sweeping and mopping.
3. You can set up the level of water to be used in the APP based on actual demands.

Operation

1. Power On/Off
   Press and hold the ” ” until the robot turns on or off.

2. Sweeping & Mopping
   When the robot is switched on, press “ ” and the robot will automatically enter the cleaning mode in accordance with the different accessories installed.

3. Pause
   Press the “ ” button to pause cleaning or continue cleaning.

4. Memory map
   The robot will save a map to your APP automatically after it has successfully completed a cleaning run and returned to the base for recharging.

5. Vibration Mop Mode
   The vibrating mopping mode is activated by default in the APP. This mode will provide greater cleaning performance.

6. Mode/Level Selection
   Activate electrolysis mode from the APP to customize the cleaning/sterilization effect. Other cleaning modes and water distribution amounts are customizable to.

7. Do-not-disturb Mode (DND)
   When in DND mode the robot will not function or clean. The default DND setting is on from 23:00 to 9:00. User may customize the DND mode from the APP.

8. Default Cleaning
   If no map is saved, select the default cleaning mode. The robot will clean up in square zones of 6 m x 6 m. After a map is saved in the APP, activate default cleaning, and the robot will automatically plan a route to clean room by room and return to the charging base when it finishes.

9. Edgewise Cleaning
   If edgewise cleaning is activated from the APP and after the robot has automatically identified the area to be cleaned, it will perform edgewise cleaning. After the cleaning has finished, it will automatically return to the charging base.

10. Targeted Cleaning
    Choose “Targeted Cleaning” mode from the APP. Define a target point you want to clean in the map. The robot will automatically plan a route to the target point and clean an area of 2 m x 2 m.

11. Area-based Cleaning
    You can set up area-based cleaning from the APP. The robot will clean based on the defined areas.
    Note
    During cleaning, the robot may move beyond the planned area. Please remove any obstacle on the floor around the planned area since area planning cannot safely restrict the robot’s movements.

12. Scheduled Cleaning
    You can schedule cleaning to start at a certain time from the APP. The robot will auto-matically start at the scheduled timing to clean and return to the charging base after it has finished.
    Note
    If the DND mode is activated, scheduled cleaning will be disabled during the DND period.

13. Virtual Walls/No-go Areas
    Use the APP to set up virtual walls or no-go areas to prevent the robot from entering undesired areas.
    Note

14. A map should be saved in the APP before you may use the function.

15. Moving the robot or significantly changing the home environment might invalidate the original map and cause the virtual walls or no-go areas to be missing.

16. Intelligent Identification
    The product can automatically identify bedrooms, living rooms, kitchens, restrooms, and other scenarios. It can also identify the floor material for better cleaning.

APP Download

1. ZACO Home App
   Scan the QR code below to download and install the APP.

2. Network configuration
   Press and hold the  and buttons for 7s to access pairing mode with the network.

3. Network configuration
   Please check that your Wi-Fi name does not contain any special characters.

Maintenance

Dustbin

1. Hold the release button on the dustbin and remove it from the bottom of the robot.
2. Tilt the robot in the direction shown above to remove the parts from the dustbin.
3. Empty the waste from the dustbin and use the cleaning brush to clean up the dustbin, filter, and mesh. Wash it with clean water. Put it back after it has dried.

Note
It is recommended to clean up the dustbin thoroughly at least once per week. Please dry (for at least 24h) the dustbin, filter, and mesh before using them again.

2in1 Water tank

1. Tilt the robot, as shown above, to remove the parts from the 2in1 water tank.
2. Empty the waste from the 2in1 water tank and clean it up with a cleaning brush. Open the tank cover to pour out the residual water.
3. Clean the filter and the mesh with a cleaning brush and water. Dry thoroughly (for at least 24 hours) before reinstalling.

Main Brush & Side Brush

Main brush

1. Turn the robot upside down and hold both release buttons to remove the main brush cover.
2. Pull the main brush upwards.
3. Use the knife on the cleaning tool to cut off any hair and dirt attached.
4. Restore the main brush and its cover. Press the main brush cover to fix it in place.

Side brush

1. Turn the robot upside down and remove the screw on the side brush.
2. Remove and clean up the side brush.
3. Restore the side brush and fasten the screw.

Main Brush & Side Brush

Front-wheel

1. Turn over the robot and pull the front wheel upwards to remove it.
2. Clean and then reinstall the front wheel.

Cliff sensors

1. Clean the cliff sensors with a soft and dry cloth at least every month.

Main Brush & Side Brush

3D ToF sensor, visual identity sensor, and IR-edge sensor

1. These sensors will get dirty from time to time and will need to be cleaned. Use a soft and clean cloth at least once per month to maintain optimum performance.

Note

1. Do not use detergent or spray or other chemicals for cleaning.
2. The AI algorithm can directly identify image objects on the robot and will not upload them to the cloud due to privacy concerns.

Troubleshooting

charging station as described earlier in this manual.

2.   The robot is too far away from charging station. Place robot near the charging station and try again.

Abnormal operations| Please shut down and restart the robot.
Strange noise when cleaning| Exterior parts might have been attached to the main brush, side brush, or left / right wheel. Please turn the robot off and clean it.
The cleaning effect reduces or dirt leaks| 1.  The dustbin is full. Please clean up the dustbin.

2.   The mesh is blocked. Please clean it up.

3.   The brush is attached by exterior parts. Please clean it up.

The robotic vacuum cleaner is offline| 1.  Weak Wi-Fi signals. Make sure the robot is in range of the Wi-Fi signal and check your network settings.

2.   Reset Wi-Fi connection, download the latest APP and try again.

Unable to resume cleaning after stopping| 1.  Please confirm the robot is not in DND mode.

2.   The robot will not resume cleaning when a return command is given, when the re- turn button is pressed, or when the robot is placed back at the charging base.

Unable to charge| Make sure there is enough space around the charging station and there is no dust or obstacle on the surface of charging station contact points.
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Scheduled cleaning does not work| 1.  Please confirm the robot is connected to the internet. If not, the timed cleaning task may not be synchronized.

2.   Please confirm the robot is not in DND mode, or it will not support scheduled cleaning.

The robot is always offline| Please make sure the robot is success- fully connected to the Internet, and within Wi-Fi coverage.
Unable to connect to APP| Please make sure the charging sta- tion and the robot are in range of Wi-Fi

coverage with a good signal. Reset Wi-Fi in accordance with the manual and try again.

Please confirm the laser sensor is unblocked and start the robot| The laser sensor is blocked or stuck by exterior parts. Please carefully remove the blockage or exterior parts. If not possible, please move the robot to a new place and start it again.
Please clean the cliff sensor and move the robot to a new place and start it again| The robot is suspended in the air. Please move it to a new place and start it again. If the cliff sensor is too dirty, it may cause the fault, too. Please wipe the cliff sensor clean.
Please check and clean up exterior parts in the collision sensor| The collision sensor is blocked. Please tap it multiple times to remove the exterior parts. Please move the robot to a new place and start it again.
Please start the robot on horizontal floor| The robot is not on a flat surface. Please put the robot on a flat surface and start it again; or restart it after it is levelled on APP.
Please confirm the dustbin is fixed in place| The dustbin is not in place. Please rein- stall it and make sure it is in place.
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Please remove the obstacles around the robot and try again| The robot might be stuck or trapped. Please remove all obstacles around it.
Please wipe the IR edge sensor| The IR edge sensor might be dirty. Please wipe them clean.
Please confirm the visual identity sensor is unblocked| The visual identity sensor is blocked by an object. Please remove the blockade.
Please confirm the water tank is installed properly| Please fix the water tank back in place and fasten the buckle.
Please confirm the mop is installed properly| Please check the mop support and the mop and fasten the buckle.
Please place the robot back to the charging station| The robot cannot sense the charging station. Please place it back at the charging station and review charge station location.
Low battery. Please charge.| The battery is too low. The robot cannot start automatically. Please place it back at the charging station.

Product Specification

A11s Pro

Frequency Band

Frequency Band and Output Power

802.11g 17+-1.5 dBm

802.11n 16+-1.5 dBm

EU Declaration of Conformity

Robovox Distributions GmbH hereby declares that the ZACO A11s Pro radio complies with Directive 2014/53/EU. The full text of the EU Declaration of Conformity can be found on the Internet address https://conformity.zaco.eu/download/A11sPro.pdf.

Find more information at www.zaco.eu.

References

• ZACO Saug- und Wischroboter – SLIM.SMART.SILENT
• ZACO Saug- und Wischroboter – SLIM.SMART.SILENT

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