audioquest 703PWRG8 Power G8 8 Outlet Surge Protector User Manual

audioquest 703PWRG8 Power G8 8 Outlet Surge Protector User Manual

Power Quest® I GS

Introduction

Thank you for purchasing AudioQuest’s PowerQuest G8 Power Conditioner/ Surge Protector.
Most AC power surge protectors are 3-mode surge-suppression devices.
Though these may guard against catastrophic power surges, they can also allow even modest transient-power spikes to dissipate via the electrical AC ground. This is significant since no surge protection technology dissipates the incoming surge/spike to either zero volts or amps. Most AC powerline surges or spikes are frequent-and they are not catastrophic. In fact, transient-power spikes can occur dozens of times daily in any home or office with standard utility power. Appliances and machinery often generate these power spikes, and, when they occur, a typical 3-mode protection device can send the remaining electrical energy to an audio/video component’s circuit ground. Over time, this can cause incremental damage to the component’s delicate surface- mount circuit chips. PowerQuest’s Micro-Spike Technology prevents this from happening while also protecting your valuable system from catastrophic power surges.

PowerQuest’s Micro-Spike Technology prevents this from happening while also protecting your valuable system from catastrophic power surges.

Safety Information I Warnings

Before operating the PowerQuest G8, please read and observe all safety and operating instructions. Retain these instructions for future reference.

• Do not disassemble or in any way modify the PQ GS. There are no userserviceable parts inside.
• Keep away from moisture and avoid excessive humidity.
• Do not allow liquids or foreign objects to enter the unit.

Servicing I Return to AudioQuest

Servicing ofthe PQ G8 must be performed by AudioQuest and is only required when:

• The PQ G8 has been exposed to rain, flooding, or extreme moisture.
• The PQ G8 does not appear to operate normally. (See “Trouble-Shooting Guide:’)
• The PQ G8 has been dropped and sustained considerable physical damage.
  If sending the PQ G8 to AudioQuest for servicing (or shipping it for any reason), please use bubble wrap or other professional packaging materials so that it may arrive safely. If you have questions regarding the packaging requirements or best practices, please contact AudioQuest.

Power Source

Ideally, the power source to which the PQ G8 is connected should be adequate for use at 120VAC single-phase nominal voltage, 15 amps (current capacity RMS).
However, the PQ G8 will operate very well with a 120VAC 20-amp service outlet. For proper operation, the PQ G8 requires a safety ground (supplied via the power utility AC wall outlet). When the G8 power switch is engaged, the green “Grounded” indicator will light. If it fails to do so, there is no ground present at the service power outlet.

Operation

Plug the attached AC cord into a 120VAC 50/60Hz power outlet, then set the red breaker/power switch (located on the side by the power cord’s chassis entrance) to “Reset:’ When doing so, both the “Grounded” and “Protected” indicators will light. The G8 is ready for use.

Specifications

• Micro-Spike Technology with Catastrophic-Surge Protection: 2160 Joule, maximum spike 6kV, 144kA

• Filtration: Radio-Frequency AC Line -40dB (1SOkHz-100MHz)

• USB Chargers: 2x High-Speed USB Charging Ports (USB-A & USB-C)
  – USB-A charger (up to SVDC/2.4A)
  – USB-C charger (up to SVDC/3.0A)
  – USB-A & C combined (up to SVDC/3.4A)

• Dimensions: 3.31″ H x 11.93″W x 1.29″ D

• Weight: 1.42Ibs

• Input Current Maximum Capacity: 15 amps RMS

• Compliance: C-UL Listed – 1449 Series Ill

Trouble-Shooting Guide

There is no power to any of the AC outlets.

• Is the breaker/power switch set to “Reset”?

• Is the input AC cord properly plugged into the wall AC service outlet?

• Is the wall’s AC outlet functioning properly?
  Plug another component, product, or lamp into the wall outlet to verify that power is present and that the electrical panel’s circuit breaker has not tripped. If there are only one or two AC outlets that have no output power, a component may be malfunctioning. Test the AC output with a simple known device such as a lamp.

• Is the 15-amp circuit breaker tripped?
  On the side panel, near the power cord, there is one 15-amp circuit breaker/power switch. It should be set to “Reset:’ Though it is quite unlikely, if the switch will not stay in the Reset position, a large appliance or a defective component may be experiencing a short circuit. If this were to occur, this circuit breaker/power switch will disconnect, thus saving the PQ G8 and its connected equipment.
  If you discover that one or multiple products activate the circuit breaker, check the current consumption rating of that/those products. (Typically, this information can be found on the last page of the component’s owner’s manual; it should be listed as the power consumption at 120VAC.) The current specification will typically be in watts. Know that 15 amps at 120VAC equals 1800 watts. (You will want to be at least slightly under that number.)

The”Protected” red indicator is no longer lit and/or none of the

diagnostics listed above have yielded success.

The surge protection is likely damaged or sacrificed its life to protect your
connected equipment. The unit must be replaced.

My home or grounds were hit by lightning. The PQ GS seems to be

functioning properly. Should it be sent in for inspection or service?

If you see or smell smoke coming from the unit, it needs service or replacement.
Otherwise, if it functions after such an event (which is very likely), the unit is fine. If it fails after such an event, it will fail totally, and the unit will cease to output AC power. The “protected” indicator will not light as well.

PowerQuest G8 Performance Enhancer/Surge Protector

The Quest Group Product Limited 5-Year Warranty

The Quest Group warrants to the original purchaser of any The Quest Group PowerQuest G8 Performance Enhancer/Surge Protector with a 5-year limited warranty for the product that the PowerQuest G8 Performance Enhancer/Surge Protector shall be free of defects in design, assembly, material, or workmanship, and will repair or replace, at its option, any defective product free of charge.

The Quest Group Connected Equipment Protection Warranty

The Quest Group warrants to the original purchaser of any The Quest Group PowerQuest G8 Performance Enhancer/Surge Protector connected equipment coverage for five (5) years from the date of purchase, up to $500,000.00. The Quest Group will repair or replace, at its option, any equipment which is damaged by a transient voltage surge/spike or lightning strike that contacts the connected component via the AC line. Such an “Occurrence” is covered while the Quest Group PowerQuest G8 is properly wired via the building’s AC power line (outlet), with a protective ground. Power surges or spikes via an incoming signal line are not applicable to this warranty. Best protection for incoming cable, ethernet, or satellite signal line is to Earth ground such signal wiring to the building’s principal Earth ground rod or electrical buss, before the signal line enters the building or connects to your equipment.

Equipment Warranties

The fair market value of the equipment shall be the current value of the equipment specified in the most recent edition of the Orion Blue Book by Orion Research Corporation. Subject to all terms and conditions contained here. This warranty in no way guarantees the recovery of lost data on your hard drive.
The Quest Group reserves the right to review the damaged The Quest Group PowerQuest G8 Performance Enhancer/Surge Protector, the damaged equipment, and the site where the damage occurred. All costs of shipping The Quest Group PowerQuest G8 Performance Enhancer/Surge Protector and the damaged equipment to The Quest Group for inspection shall be borne solely by the purchaser.
The Quest Group reserves the right to negotiate the cost of repairs. If The Quest Group determines, in its sole discretion, that it is impractical to ship the damaged equipment to The Quest Group repair center, The Quest Group may designate, in its sole discretion, an equipment repair facility to inspect and estimate the cost to repair such equipment. The cost, if any, of shipping the equipment to and from such repair facility and of such estimate shall be borne solely by the purchaser. Damaged equipment must remain available for inspection until the claim is finalized.
Whenever claims are settled, The Quest Group reserves the right to be subrogated under any existing insurance policies the claimant may have. All above warranties are null and void if The Quest Group
PowerQuest G8 Performance Enhancer/ Surge Protector in use during the Occurrence is not provided to MHHC Enterprises, Inc. for inspection upon MHHC Enterprises, Inc.’s request at the sole expense of the purchaser; MHHC Enterprises, Inc. determines that The Quest Group PowerQuest G8 Performance

Enhancer/ Surge Protector has been improperly installed, altered in any way or tampered with; MHHC Enterprises, Inc. determines that the damage did not result from the Occurrence or that no Occurrence in fact took place; the repair or replacement of the damaged equipment is covered under a manufacturer’s warranty; or The Quest Group determines that the connected equipment was not used under normal operating conditions or in accordance with any labels or instructions.

All The Quest Group PowerQuest G8 Performance Enhancer/Surge Protector devices must be plugged directly into the power source and must not be “daisy-chained” together in series fashion with other power strips, power conditioners, regenerators, UPS battery back-up devices, or other surge protectors or extension cords. A three-to-two-prong adapter may not be used. Any such installation voids the warranty.

The Quest Group Connected Equipment Warranty only protects against damage to properly connected equipment where The Quest Group has determined, in its sole discretion, that the damage resulted from an Occurrence, and does not protect against acts of God (other than lightning, such as flood, earthquake), war, vandalism, theft, normal-use wear and tear, erosion, depletion, obsolescence, abuse, damage due to low-voltage disturbances (i.e. brown outs or sap), non- authorized program, or system equipment modification or alteration. The Quest Group PowerQuest G8 Performance Enhancer/Surge Protector warranty is null and void if a power disturbance that damages your equipment occurs through the phone or network lines. You are only covered if the disturbance entered through the AC lines.

Please note: This product is not for use with aquatic items like aquariums and other water product classes and or all other water-related products. Generators and sump pumps are excluded for use with this product. Use only indoors and in dry locations.

This warranty contains the sole warranty of The Quest Group, there are no other warranties, expressed or, except as required by law, implied, including the implied warranty or condition of quality, merchantability or fitness for a particular purpose, and such implied warranties, if any, are limited in duration to the term of this warranty.

Some states do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you. In no event shall The Quest Group be liable for incidental, special, direct, indirect, and consequential or multiple damages such as, but not limited to, lost business or profits arising out of the sale or use of any The Quest Group PowerQuest G8 Performance Enhancer/Surge Protector, even if accused of the possibility of such damages.

This warranty gives you specific legal rights, and you may also have other rights, which may vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damage, so the above limitations may not apply to you.

This warranty is valid only for the original purchaser of the product. All damage claims against the product must be made within fifteen (15) days from the date of the occurrence and must beaccompanied by a receipt for the damaged equipment or the warranty is void. Warranty is valid in USA, Canada, and Puerto Rico.

Warranty Registration

Please register your product here. https:// www.audioquest.com/page /aq-product-registration.html

For Your Product Warranty Support

The Quest Group product support is available. Please contact MHHC Enterprises, Inc..

For Your Connected Equipment Warranty Support

To file a claim against The Quest Group Connected Equipment Warranty, you must take the following steps: Contact MHHC Enterprises, Inc. Administrator via phone at 1 888-609-2584 or write to us at:

1. MHHC Enterprises, Inc., 400 Union Avenue SE, Suite 200, Olympia, WA 98501 or claims@mhhcco.com within fifteen (15) days of the occurrence.
2. Be prepared to provide the following information:
   a. The serial number of The Quest Group PowerQuest G8 Performance Enhancer/Surge Protector.
   b. The equipment that was connected to the PowerQuest G8 Performance Enhancer/Surge Protector at the time of the Occurrence.
   c. The equipment that was damaged during the occurrence and the extent of the damage.
   d. The date of the Occurrence.
   e. Where you purchased the PowerQuest G8 Performance Enhancer/Surge Protector.
   f. When you purchased the PowerQuest G8 Performance Enhancer/Surge Protector.
   g. Copy of original receipt.
   h. The Quest Group Connected Equipment Warranty Team Member will then instruct you on how to forward your equipment, receipt, The Quest Group PowerQuest G8 Performance Enhancer/Surge
   Protector in use during the “Occurrence” and how to proceed with your claim. Please conveniently register The Quest Group PowerQuest G8 Performance Enhancer/Surge Protector on-line on our website http://www.powerquestwarranty.com

Basic Installation Instructions for The Quest Group PowerQuest G8

Performance Enhancer/Surge Protector Connections

The Quest Group PowerQuest G8 Performance Enhancer/Surge Protector should only be plugged into a grounded outlet. All connected equipment should be plugged directly into The Quest Group PowerQuest G8 Performance Enhancer/Surge Protector. Using any extension cord in conjunction with
The Quest Group PowerQuest G8 Performance Enhancer/Surge Protector will void all The Quest Group warranties associated with this product

LED Indicator Lights

The “Protection OK” light should be on when the power switch is turned on. If this light goes out at any time, please consult the PowerQuest G8’s User Manual for a list of possible reasons and actions.
The unit may need to be replaced at this time.

Disclaimer & Important Information

EXCEPT AS EXPRESSLY PROVIDED IN THIS POLICY, IN NO CASE SHALL THE QUEST GROUP BE LIABLE UNDER THE TERMS OF THIS POLICY FOR ANY DAMAGES WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR MULTIPLE DAMAGES ARISING OUT OF THE USE OF THE QUEST GROUP PRODUCT OR DAMAGE TO THE CONNECTED EQUIPMENT, REGARDLESS OF THE LEGAL THEORY ON WHICH SUCH CLAIM IS BASED, EVEN IF ADVISED OF THE POSSIBILITY OF

SUCH DAMAGE. SUCH DAMAGES INCLUDE, BUT ARE NOT LIMITED TO, LOSS OF PROFITS, LOSS OF SAVINGS OR REVENUE, LOSS OF USE OF THE QUEST GROUP PRODUCT OR THE CONNECTED EQUIPMENT OR ANY ASSOCIATED EQUIPMENT, LOSS OF SOFTWARE, COST OF CAPITAL, COST OF ANY SUBSTITUTE EQUIPMENT, FACILITIES OR SERVICES, LABOR, DOWNTIME, THE CLAIMS OF THIRD PARTIES, INCLUDING CUSTOMERS, AND INJURY TO PROPERTY.

THE QUEST GROUP WARRANTS TO THE ORIGINAL CONSUMER THAT OUR PRODUCTS WILL BE FREE FROM DEFECTS IN MATERIALS AND WORKMANSHIP UNDER NORMAL USE FOR ITS LIFETIME, WHICH MEANS UNTIL THE SURGE PROTECTOR HAS EXCEEDED ITS CAPACITY TO PROTECT AGAINST SURGES AND SPIKES. THE “PROTECTION ON” INDICATOR LIGHT WILL NO LONGER BE LIT WHEN THIS CAPACITY IS EXCEEDED. WE MAKE NO OTHER WARRANTY, EXPRESS OR IMPLIED, AND ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE WHICH EXCEEDS THE FOREGOING WARRANTY IS HEREBY DISCLAIMED.

YOU AGREE THAT THE QUEST GROUP’S MAXIMUM LIABILITY ARISING FROM ANY PRODUCT SOLD BY THE QUEST GROUP SHALL NOT EXCEED THE ORIGINAL PRICE OF SUCH PRODUCT. THE LAWS OF THE STATE OF TEXAS, USA, GOVERN THIS WARRANTY. IF ANY PROVISION OF THIS LIMITED WARRANTY IS UNLAWFUL, VOID OR UNENFORCEABLE, THAT PROVISION SHALL BE DEEMED SEVERABLE AND SHALL NOT AFFECT ANY REMAINING PROVISIONS.

Limitations and Conditions

This warranty is subject to the following limitations and conditions:
The unit will not be covered under the warranty if:

• It has been altered or modified in any way.
• It has been damaged due to misuse, negligence, accident, or improper operation.
• It has been subjected to water damage, or extremes of humidity or temperature.
• It has been purchased from an unauthorized dealer, or unauthorized repair or service has beenn performed.

For repairs and returns:

• A request for a Return Merchandise Authorization (RMA) number must be made in writing or via phone to AudioQuest.
• A return address and phone number must be included.
• Returned product must be accompanied by the RMA number, a written description of the defect or issue, and a photocopy of the original purchase receipt.
• Customer is responsible for paying shipping charges to AudioQuest.
• If the product is found to be out of warranty, as in the conditions specified above, the customer will be given the option to pay for the repairs or replacement, or to have the unit returned to them.

Limited to original purchaser:

• This Warranty is for the sole benefit of the original purchaser of the PowerQuest G8 and shall not betransferred to a subsequent purchaser of the product.

Warrantor and Contact

Inquiries regarding the Limited Warranty, or a request for an RMA may be sent to the following address:
USA AudioQuest
Attn: Customer Service 2621 White Rd Irvine, CA 92614
United States Email: rma@audioquest.com
Phone: 949-790-6000 Netherlands, Germany, UK
AudioQuest Attn: Customer Service Hoge Bergen 10
4704 RH Roosendaal The Netherlands Email: info@audioquest.nl Phone: +31 165 54 1404

Warranty Outside the USA, Netherlands, Germany or the UK

AudioQuest has authorized distributors in many countries of the world. In each country, the authorized distributor or dealer thereof has accepted the responsibility for warranty of products sold in their respective countries. Warranty service should normally be obtained from the authorized distributor or dealer from whom you purchased your product. In the unlikely event of service required beyond the capability of the distributor, AudioQuest will fulfill the conditions of the warranty. Such product must be returned at the owner’s expense to AudioQuest, together with a photocopy of the bill of sale for that product, a detailed description of the problem, and any information necessary for return shipment. AudioQuest makes no other express warranty of any kind whatsoever. All implied warranties, including warranties of merchantability and fitness for a particular purpose, exceeding the specific provisions of his warranty are hereby disclaimed and excluded from this warranty.
No representative or other person is authorized to assume for AudioQuest any liability except as stated in this warranty.

Limited Warranty

The Quest Group, OBA: AudioQuest, warrants to the original purchaser of this AudioQuest PowerQuest product, will be free from defects in material and workmanship for a period of five years. Warranty registration can be performed by mailing this card, or via the AudioQuest website http:llwww.audioquest.com/PowerQuest/. Registration is advised. Refer to the product manual for more warranty information.

Read More About This Manual & Download PDF:

References

• AudioQuest
• AudioQuest Warranty - US · AudioQuest
• PowerQuestWarranty.com
• Product Registration · AudioQuest

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