APOLLO CITY PRO Electric Scooter User Manual

: June 9, 2024
: APOLLO

APOLLO CITY PRO Electric Scooter User Manual

INTRODUCTION

Hello World

Thank you for purchasing the Apollo City. The electric scooter industry is still young and it takes forward-thinking customers like yourself to advance it. We hope you enjoy your new scooter as much as we loved developing it.

How to get help

We’re here to help regardless of the problem you are facing. You can get in touch
with us in the following ways:

WEBSITE:

HELP CENTER:
apolloscooters.co/support

EMAIL:
support@apolloscooters.co

WARNING:
Incorrect assembly, maintenance, or use of your Apollo scooter can cause component or performance failure, loss of control, serious injury, or death. Even if you’re an experienced scooter rider, you must read and understand the entire manual and any documentation provided for subcomponents or accessories before riding. In the event of a malfunction of any of the components during set up or use, please discontinue set up or use and contact our support team through our help desk apolloscooters.co/support. If you are not sure you have the experience, skills, and tools to correctly perform all assembly steps in the manual and the assembly video at apolloscooters.co/support, consult our support team or a local electric scooter shop.

UNBOXING

WARNING:
Incorrect assembly, maintenance, or use of your Apollo scooter can cause component or performance failure, loss of control, serious injury, or death. Even if you’re an experienced scooter rider, you must read and understand the entire manual and any documentation provided for subcomponents or accessories before riding. In the event of a malfunction of any of the components during set up or use, please discontinue set up or use and contact our support team through our help desk apolloscooters.co/support. If you are not sure you have the experience, skills, and tools to correctly perform all assembly steps in the manual and the assembly video at apolloscooters.co/support, consult our support team or a local electric scooter shop.

Intro

Setting up your scooter right is the single most important step to your safety.

Please note that this process is also available in video format through our help centre. Visit apolloscooters.co/support to view it.

We recommend having the following items ready prior to starting the setup process:

Box cutters or knife
Stool or bench
Air pump
Strong friend

Unbox your scooter

Open the box using the box cutter and fold open the top. Inside you should see protective styrofoam along with the following contents:

Manual
Charger and cable
Allen key

If any of these items are missing, please contact us immediately via apolloscooters.co/support.

With the help of someone, remove the scooter from the box and place it on a flat surface. We recommend using a stool or bench as the wheels need to be able to spin freely.

Carefully remove the protective material from the scooter and set it aside. We suggest keeping both the styrofoam and the box in case you need to ship your scooter back to us. Otherwise recycle the materials wherever possible.

Prepare for assembly

Unfolding

The first step is to unfold your Apollo City. To do so, ensure the hook is not clipped into the rear foot rest. If it is, push down on the stem and unhook it from the rear foot rest.
Unfold the stem by pulling it to a vertical position. Ensure you do so until the stem is completely vertical.
Locate the folding latch and bring it up, locking the stem. The latch will require some force to lock fully upright.
Lastly, make sure the safety button of the folding mechanism is clipped in the stem. This safety mechanism prevents the latch from unlocking due to vibration or shock.

At ach handlebar

Connect the male connection cable coming out of the handlebar into the female cable coming out of the front stem. Make sure the pins are aligned.
Make sure the male port and the female port are aligned properly. Insert the handlebar at the top of the front stem and tighten into place with the hex screw provided.
Caution: Be careful not to damage the cable when connecting the handlebar to the front stem.
You will find that the latches and buttons on your handlebar are not tight. We deliver this way to avoid damage during shipping. Before tightening the screws, adjust the left button panel. Twist it upward or downward until it reaches a comfortable angle, keep in mind that once on a scooter, you will be higher up than you are while setting up your scooter. When you have found a comfortable position, go ahead and tighten the screws.
Repeat the same process for the screws on the right hand side of your handlebar.

Perform test

Locate the power button on the left side of the handlebar and press it for 3 seconds to power on the scooter. You should now be able to see the display powered on. Keep the scooter elevated on the stool or bench, as the testing will involve spinning both wheels.

The scooter should be in Kick to Start mode, to begin testing the motors, spin the wheel and then press the throttle. The wheels should begin to spin normally. You may notice either motor emitting a noise at low speeds, this is normal. The motor is communicating with

the controller and identifying its position as well as which direction to roll in. If after performing this test the wheels are spinning normally, you can now move to step 2.

If you notice one of the motors is not spinning PLEASE DO NOT ATTEMPT TO OPERATE THE SCOOTER. Contact us immediately through our help desk apolloscooters.co/support

Begin by testing your brakes. Press the throttle on the right side of your handlebar and notice both wheels start to accelerate. Continue to accelerate for 5 seconds, then release the throttle and slam both brakes at the same time. The wheel should stop immediately
Perform test Perform test

Test gear change by pressing the Power Button. A short click will change the speed levels.

1 click – Eco mode
2 clicks – Comfort mode – after a second click you should see a Green “S” on the display
3 clicks – Sport mode – another short click should display a Red “S”.

To read more about the speed of each mode, refer to the Diplay section in this manual.
Perform test

Next, to turn on the lights press the Mode button (M). Confirm all of the lights power on: headlight and one rear tail light.

If all of the lights do not power on, DO NOT ATTEMPT TO OPERATE THE SCOOTER. Contact us immediately via our help desk apolloscooters.co/support
Perform test

Test your right and left signals. Start by testing your right signal by pressing the button with an arrow on the right side of your handle bar. Your right signals should turn on. To turn them off, click on the button again.
Perform test

Test your left signals, press the arrow button on the left side of the handle bar. Your signals should turn on. To turn them off, click on the button again.

Next, grab an air pump and locate the air valve on the front tire. Remove the safety cap and attach the pump tube to the tire valve. Turn on the air pump and read the PSI measure – the ideal tire pressure for the City is 45PSI.

Inflate or deflate the tire as needed until the pressure is 45PSI. Repeat the step with the rear tire.

Congratulations, you have successfully set up your new Apollo City.

If you experience difficulties with the setup at any step, please refer to our help centre at apolloscooters.co/support for a video walkthrough of the process. Alternatively, you can contact our support team at support@apolloscooters.co for assistance.
Perform test

OPERATION

WARNING:
Incorrect assembly, maintenance, or use of your Apollo scooter can cause component or performance failure, loss of control, serious injury, or death. Even if you’re an experienced scooter rider, you must read and understand the entire manual and any documentation provided for subcomponents or accessories before riding. In the event of a malfunction of any of the components during set up or use, please discontinue set up or use and contact our support team through our help desk apolloscooters.co/support. If you are not sure you have the experience, skills, and tools to correctly perform all assembly steps in the manual and the assembly video at apolloscooters.co/support, consult our support team or a local electric scooter s

Charging

This section focuses on how to charge your scooter correctly. For information about battery health and best practices, please review the Battery Information section.

The battery pack comes with a built-in battery management system. This includes overcharging protection amongst other features, allowing your scooter to stay plugged in even after it is fully charged.

Please note that this applies to short periods of overcharging, such as the scooter being plugged in overnight. Please do not leave the scooter plugged in and charging for extended periods of time as it may result in battery damage or fir

First, ensure the two parts of the charger are connected securely. The wall AC plug should be connected to the charger box. The connection between the cable and box should feel firm with no wobble or play.
Next, locate the charging port cap on your scooter and open it to find the charging port. Locate the round connector on one end of the charger, this is the end you must insert in the charging port.
Gently insert the cable
Proceed to plug the AC plug on the other end of the charger into a 120 volt power outlet. If the battery is 100% full, the charger light will turn green. If the battery is not fully charged, the charger light will light up red.

How to brake

The Apollo City has two different types of brakes. The regen brake which allows you to capture energy from brakeing and recharge your battery, and the dual drum brake.

The regen brake will allow you to have a smoother and more efficient stop. To use it, press on the left hand side thumb throttle. To control how smooth or abrupt your scooter comes to a stop log in to your Apollo App and adjust the brake preferences. For more information about the Apollo App refer to the App section in this manual.

IMPORTANT:

We recommend you not to use the regen brake when the battery is 100% charged. This can cause an overcharged battery and result in damage to the controller or the battery. You should only start using the regen break when the battery is at 90% charge level or less.

Additionally, keep in mind that using the regen brake for long periods of time (for example a long downward hill) can generate a lot of heat and have a negative impact on the controller. We recommend using the regen brake only for short period of time

BRAKING FOR THE FIRST TIME:
Before taking your scooter for a ride, we recommend for you to adjust the regen brake in your Apollo App. Refer to the App section in this manual for more information.

WARNING:
In rain or wet weather, braking distances increase. A failure to take this into consideration in such conditions can cause component or performance failure, loss of control, serious injury, or death.

Throttle

The Apollo City comes equipped with two thumb throttels, one on each side of the handlebar for ease of use. The left hand side throttle is the regen brake, the right hand side throttle is for acceleration.

The acceleration throttle is designed to be progressive – this means that a soft press on the throttle will exert proportionately little acceleration. Full presure on the throttle will trigger maximum output and therefore peak acceleration.

Folding

To fold, begin by locating the safety button and press it to unlock the folding lever.
Grab the folding latch, and pull it down to fold the stem. Make sure to keep one hand on the stem at all times as it will drop down instantly after the folding latch is released
Pull it down until you feel the latch is fully open.
Fold down the stem towards the foot stand.
Make sure it is folded all the way down before moving on to the next step.
Locate the locking hook on the inside of the from stem and take it out.
Attach the hook on the stem to the locking ring located at the end of the deck, near the foot rest and the rear wheel. Attach the hook to the locking ring

Handlebar features

Display

Accelerator throttle (right-hand side of the handlebar
Handlebar features

Accelerator throttle- Power button-Gear change
Handlebar features

Accelerator throttle- right turning signal
Handlebar features
E-brake throttle (left side of the handlebar)

E-brake throttle- Mode button-light ON-Of
Handlebar features

E-brake throttle- left turning signal
Handlebar features

DISPLAY

WARNING:
Incorrect assembly, maintenance, or use of your Apollo scooter can cause component or performance failure, loss of control, serious injury, or death. Even if you’re an experienced scooter rider, you must read and understand the entire manual and any documentation provided for subcomponents or accessories before riding. In the event of a malfunction of any of the components during set up or use, please discontinue set up or use and contact our support team through our help desk apolloscooters.co/support. If you are not sure you have the experience, skills, and tools to correctly perform all assembly steps in the manual and the assembly video at apolloscooters.co/support, consult our support team or a local electric scooter shop.

WARNING:
When there is only one battery bar remaining, it is advisable to stop using the scooter if possible and to recharge it in order to prolong the lifespan of the battery, a deep discharge will decrease the lifespan of the battery.

The display screen, located on the handlebar, shows you the speed, the battery
charge, whether the front and rear lights are on, and any failure displays.

The scooter is controlled by three buttons:

ON/OFF BUTTON
One click — Eco mode Two clicks — Comfort mode – after a second click you should see a Green “S” on the display Three clicks – Sport mode – another short click should display a Red “S”.
TURN SIGNALS
Left arrow short click — Left turning signal Right arrow short click — Right turning signal
MODE BUTTON (M)
Short click — turn on/off light 2 Short clicks — Switch from Eco to mileage

SETTINGS

App

You can manage your settings through the Apollo App.

The Apollo App is available for iOS and Android. To download it, visit our website – Apolloscooters.co – or look for it in your APP store as Apollo Scooters.

You can also download it using the following QR code:

To use the App, follow the steps indicated in the App. Since we are constantly upgrading it for a superior user experience, we recommend for you to reach out to our support team through apolloscooters.co/support who will provide the latest information.

BATTERY INFO

WARNING:
Incorrect assembly, maintenance, or use of your Apollo scooter can cause component or performance failure, loss of control, serious injury, or death. Even if you’re an experienced scooter rider, you must read and understand the entire manual and any documentation provided for subcomponents or accessories before riding. In the event of a malfunction of any of the components during set up or use, please discontinue set up or use and contact our support team through our help desk apolloscooters.co/support. If you are not sure you have the experience, skills, and tools to correctly perform all assembly steps in the manual and the assembly video at apolloscooters.co/support, consult our support team or a local electric scooter shop.

Charging

Charge the scooter fully after every ride. This will prolong the battery life.
When charging, wait for the charger light to turn green. The charging process will then be complete and all the cells will have been balanced by the battery management system.
If not used, power on the scooter once at least once a month to check the charge level. Ideally, the charge level should be between 70% and 90%.

Storage

The storage temperature needs to be between 10°C–25°C / 50°F –77°F
For long term storage (such as the winter season), the ideal battery level is approximately 70% (50V). This is based on the fact that at 70% charge level, the energy inside the battery cells is the most stable.

Caution

Do not leave the scooter in cold spaces (such as unheated garages or outdoor sheds).
Do not leave the battery undercharged for 48 hours or more. This can result in battery damage which is not covered by warranty.
Do not use chargers that are not sold or approved by Apollo Scooters.
Wait 30 minutes after a ride before attempting to charge the battery.
Do not use chargers that are not sold or approved by Apollo Scooters.
Keep the battery away from heat or fire, a failure to do so may result in a serious injury or death.
If there is any damage to the battery, the scooter will not turn after charge or it will not charge. DO NOT ATTEMPT TO OPERATE THE SCOOTER. Contact us immediately through our help desk polloscooters.co/support.

GENERAL SAFETY

WARNING:
Incorrect assembly, maintenance, or use of your Apollo scooter
can cause component or performance failure, loss of control, serious injury, or death. Even if you’re an experienced scooter rider, you must read and understand the entire manual and any documentation provided for subcomponents or accessories before riding. In the event of a malfunction of any of the components during set up or use, please discontinue set up or use and contact our support team through our help desk
apolloscooters.co/support. If you are not sure you have the experience, skills, and tools to correctly perform all assembly steps in the manual and the assembly video at apolloscooters.co/support, consult our support team or a local electric scooter shop

Road safety & legislation

You are responsible to perform due diligence, understand and follow all laws, rules and regulations, for the safe and lawful operation of your electric scooter, in the locations in which you choose to operate it. If not used properly or lawfully, electric scooters can lead to injury or death. By purchasing an Apollo scooter, you assume the responsibility for its safe and lawful operation as well as the risks for any failure to safely and lawfully operate it. Any fines due to illegal or unauthorized use, including butnot limited to any failures to wear protective equipment, are your responsibility. Should you have any questions or concerns, feel free to contact us at support@apolloscooters.co

Education

Please read the entire manual carefully. If uncertain about any section, contact us directly at support@apolloscooters.co or visit our help centre at apolloscooters.co/support to find more information. We always recommend starting slow and getting used to the scooter before riding for longer distances.

Age

Apollo Scooters are designed to be used and operated by adults and should not be used by anyone younger than 18 years of age. Should the rider have any disabilities or impairments (visual, hearing, language, seizure, etc), please consult your physician before any ride or purchase of an electric scooter.

Protective Gear

We strongly recommend wearing protective equipment any time the scooter is in use. The equipment includes, but is not limited to, helmets, knee and elbow pads, and protective armour.

IMPORTANT

Do NOT ride under the influence of any drugs, alcohol or substance that could limit or affect judgement, control or rider safety. The rider is fully liable and responsible for riding these scooters with a fully conscious and sober mind, to ensure a safe ride.

MAINTENANCE

WARNING:
Failure to properly maintain your Apollo scooter can cause component or performance failure, loss of control, serious injury, or death.

Getting started

We recommend doing maintenance to your scooter every 6 months to make sure all of the components are working properly. Below you can find the steps to perform a basic maintenance of your Apollo City. However, if you need additional information or help, please contact our support team directly through our help deks apolloscooters.co/support.

A tune up consists of the following steps:

Tire pressure check
Bearing lubrication
Suspension lubrication
Brake adjustment
Screw tightening

NOTE:
This section is available in a video tutorial which can be found on our help centreapolloscooters.co/support.

You will need a few things to get these done, all of them can be purchased at a local hardware store. If you have difficulty locating these items, contact our support team for help:

Electric tire pump/inflator
Jig-a-loo lubricant (or any other lithium grease in spray format)
Brake pads
Blue Loctite
Basic toolkit

These are low cost items that, if used regularly, can make your scooter last dramatically longer. In other words, they’re an investment definitely worth making.

Tire pressure

Let’s get started with a tire pressure check, which will allow you to see the tire pressure of your tires. The ideal tire pressure for Apollo scooters is 45PSI. It is important to keep
you tires at the correct pressure for a better riding experience and to avoid getting a flat tire.

To get started place your scooter on a bench, chair, or box, making sure that the tires are easy to access. Start with the front tire – locate the air valve and remove the safety cap.

Attach the air hose and flip the latch to tighten it. You should be able to power on your electric pump and get a read of the current tire pressure. If it’s below 45PSI, start to inflate until the dial reads exactly 45.

If the pressure is higher than 45PSI, deflate the tire by pressing down on the air valve mechanism. To do so, find a small object such as a pen or key, and insert it into the air valve. You will hear the air escape.

Do so until the tire feels flat, then reattach the electric pump and inflate until at 45PSI. When the tire is properly inflated, put the cap back on the air valve.

Repeat the process with the other tire.

Bearing lubrication

The next maintenance step is to lubricate the bearings. Your bearings are the connection between the rotating wheels of your scooter and the non-rotating frame that holds them stable. As you use your scooter, the friction can cause the bearing to get worn out – we prevent it from happening by lubricating it regularly

Start by cleaning the bearings using with a clean and wet towel, you can spin the wheel at the same time which might make it easier for you to clean. After your bearings are clean, it’s really important for you to add lubricant to the bearings, if you don’t they will get worn very rapidly.

Spray the lubricant generously. Spray directly at the bearings and in the general bearing direction, since they are sealed for better protection. Spin your wheel at the same time to make sure the lubricant is dispersed effectively
Bearing lubrication

Suspension lubrication

Similar to the bearings, the suspension must also be lubricated. The constant movement of the suspension causes friction and may result in noises or squeaking sounds.

Ensure the suspension is clean before lubricating. Spray the lubricant inside the spring and on the travel shaft of the spring located inside the coil. Then spray on the top and bottom pivot points of the suspension.

A good way to distribute the lubricant inside of the suspension spring is to jump lightly on the scooter following the application of lubricant. The up- down movement will create friction and will help distribute the lubricant throughout the suspension system.
Suspension lubrication

Drum Brake Adjustment

Note: this section describes a basic adjusment to your brakes. For an in- depth brake adjustment tutorial, please visit the help centre at apolloscooters.co/support.

Your brakes are an important component of your scooter. If you feel your brakes are not performing as well as they should, you might want to tighten your brakes

The first point of control of your brakes is your brake handle. Locate the adjustment screw at the connection of the brake line to the brake handle. Turn it counterclockwise to tighten your brake

Turning it clockwise will loosen your brake. If you have reached the maximum position of the adjustment screw and the brakes are not comfortably tight, proceed to the next step.
Find the brake lever located on the left hand side of the wheel and lift it up. Then gently pull the line down to release the tension on the brake line. If the brake is too loose then you can tighten the nob.
Release the line and the lever to check the brake on the handlebars. If you find your brakes are too tight now, then you can reverse the process and untighten the brakes a little bit

A properly adjusted brake should leave about 2 cm of space between the brake lever and the grip handle.

*For a detailed step-by-step video, please visit our help desk center at apolloscooters.co/support

Screw Tightening
Use the included allen key to tighten the screws highlighted on the following graphics. Your scooter motor creates vibrations when you ride it, which may cause the screws on your scooter to loosen over time. We recommend checking your screws every few months to make sure they remain tight. You can use a medium strength head locker adhesive to further improve their stability
Screw Tightening

Screw Tightening

TROUBLESHOOTING

WARNING:
Incorrect assembly, maintenance, or use of your Apollo scooter can cause component or performance failure, loss of control, serious injury, or death. Even if you’re an experienced scooter rider, you must read and understand the entire manual and any documentation provided for subcomponents or accessories before riding. In the event of a malfunction of any of the components during set up or use, please discontinue set up or use and contact our support team through our help desk apolloscooters. co/support. If you are not sure you have the experience, skills, and tools to correctly perform all assembly steps in the manual and the assembly video at apolloscooters.co/support consult our support team or a local electric scooter shop.

Error codes

Your scooter comes with a built-in communication system that allows for quicker diagnosis of common issues. Please consult the table below for a classification of codes.

PLEASE NOTE

For full troubleshooting video library, visit our help centre at apolloscooters.co/support

Failure displays / Error Codes

If a malfunction occurs while using your Apollo City, then one of the following failure display codes will appear on the screen:

BRAKE ERROR

F1 is reported when the power-on self-test fails. E1 is reported when the error occurs during operation.

Error Code:
If E1/F1 is reported, the brake handle or it’s connection could be faulty.

Solution 1:
Check whether the brake handle wire is connected properly.
Solution 2:
Replace brake handle to test, if the error code goes away the handle was the issue.
Solution 3:
Replace the handlebar assembly to test, if the error code goes away the display was the issue.

THE THROTTLE ERROR

F2 is reported when the power-on self-test fails. E2 is reported when the error occurs during operation.

NOTE:
Visit www.apolloscooters.co for a troubleshooting guide and instructions on how to replace parts or contact us directly at support@apolloscooters.co for support.

Error Code:
If E2/F2 is reported, the throttle or it’s connection could be faulty.

Solution 1:
Check whether the throttle wire is connected properly and the throttle isn’t out of position.
Solution 2:
Replace the throttle to test, if the error code goes away the throttle was the issue.
Solution 3:
Replace the handlebar assembly to test, if the error code goes away the display was the issue.

COMMUNICATION ERROR

E3 will show the error in power system running.

Solution 1:
Check if the connection between the handlebar assembly and the communication cable in the stem is good.
Solution 2:
Replace handlebars to test, If the error code goes away the handlebars were the issue.
Solution 3:
Replace the controller to test, if the error code goes away the contoller was the issue.

OVER CURRENT PROTECTION

If E4 error is reported continuously, it is considered to be hardware fault of controller.

Solution 1:
Check whether the brake handle wire is connected properly.
Solution 2:
Replace brake handle to test, if the error code goes away the handle was the issue.
Solution 3:
Replace the handlebar assembly to test, if the error code goes away the display was the issue.

MOTOR SENSOR ERROR

If E7 is reported this means that a faulty motor sensor is present.

Solution:
Replace the motor to test, if the error goes away the motor was the issue.

UNDER VOLTAGE PROTECTION

If E5 is reported continuously, check whether the battery voltage is too low (Below 30 Volts).

Solution:
Replace with a new battery to test, if the error goes away the battery was the issue.

MOTOR PHASE LOSS

If E8 is reported this means that one or more phase connectors are not properly connected or properly working.

Solution 1:
Check if the phase wires are properly connected.
Solution 2:
Replace the controller to test, if the error goes away the controller was the issue.
Solution 3:
Replace the motor to test, if the error goes away the motor was the issue.

OVER VOLTAGE PROTECTION

If E6 is reported the battery voltage is too high.

Solution:
The battery voltage is too high, avoid sudden braking, rushing actions and it will return to normal when part of the power has been used up.

CONTROLLER ERROR

If E9 is reported continuously, this means that the controller is faulty

Solution:
Replace the controller to test, if the error goes away the controller was the issue.

FAQs

WARNING:
Incorrect assembly, maintenance, or use of your Apollo scooter can cause component or performance failure, loss of control, serious injury, or death. Even if you’re an experienced scooter rider, you must read and understand the entire manual and any documentation provided for subcomponents or accessories before riding. In the event of a malfunction of any of the components during set up or use, please discontinue set up or use and contact our support team through our help desk apolloscooters. co/support. If you are not sure you have the experience, skills, and tools to correctly perform all assembly steps in the manual and the assembly video at apolloscooters.co/support, consult our support team or a local electric scooter shop.

Voltage fluctuations

You may notice the voltage on your scooter go up and down as you press and release the throttle or perhaps as you ride uphill. This is completely normal and it means that the scooter is exerting more energy. To get an accurate reading of your voltage, release the throttle and wait for a few seconds until the voltage stabilizes.

Avoid Exposure to Water and Humidity

You must avoid exposing your scooter to water and humidity. Apollo scooters are not waterproof and are not designed for extreme or prolonged exposure to water or humidity. Operating your scooter in rain or wet conditions can cause component or performance failure, loss of control, serious injury, or death. Please note that any damage to the scooter due to water exposure is not covered by warranty.

WARRANTY

Warranty Structure

Apollo Scooters are covered under a 12-month limited warranty coverage against manufacturing defects. Please read on for further details

Warranty Scope & Eligibility

All Apollo Scooters (“scooters”), are covered with a limited warranty against manufacturing defects for a period of one year (12 months), starting on the day the scooter is received by the customer. This limited warranty coverage is only applicable in the following conditions:

Only the original purchaser (name listed on the shipping address) is entitled to the limited warranty coverage which commences on the day the scooter is received by the customer. The warranty period is terminated on the first day of the second year of ownership, or when the scooter is resold or transferred to another individual (warranty is by no means transferable under any circumstances).

The limited warranty is only applicable to the list of covered components, which includes the following:

Lithium ion battery
Frame
Scooter stem
Controller
Handlebar
LED lights
Motor and motor hub
Throttle
LCD display and wiring

The warranty is applicable for the following components only if defects are reported within the first 30 days or 10KM of use (whichever comes first):

Rims
Brake callipers
Brake discs
Kickstands
Forks

If the defect is not reported within this period, the components will not be covered by warranty. Instead, customers will be able to purchase spare parts at wholesale price and will be required to cover any associated shipping expenses.

Any defect report must include an image or video, proving the existence of the defect. When a defective component is reported and the Apollo engineering team validates the existence of the defect, Apollo will, in its sole discretion, either:

Repair the defective component at an Apollo service centre (labour included)
Replace the defective component with a new component (free shipping and part included)

IT REMAINS THE SOLE DISCRETION OF THE APOLLO ENGINEERING TEAM TO DETERMINE WHETHER THE CORE COMPONENT OR SCOOTER ARE DEFECTIVE AND IF THEY ARE COVERED BY THE LIMITED WARRANTY.

Limited Warranty does not cover the following:

Normal wear and tear of any covered component
The cost or shipping of another scooter box (owners responsibility to keep the original box or purchase a new box if needed due to replacement or repair)
Damage or defects caused by negligence, improper assembly, modifications, accidents, misuse, improper tools, acts of god, failure to follow user manual/ set up guides, water damage, improper WARRANTY 12 MONTH LIMITED WARRANTY cleaning solutions, improper maintenance (storage during winter for example), extreme/stunt driving, commercial use, unauthorized accessories, upgrades not sold by Apollo
Accessories or upgrades
Screws, loss of screws, stripped screws due to over forcing
Battery failures due to water damage, improper charging, power surges, after market chargers or lack of proper winter storage (75% battery capacity in room temperature)
Unauthorized service centre repairs or parts will not be covered if damage, failure or loss occurs
Any refunds or incurred costs such as Uber rides, public transportation, loss of time, consequential, special, punitive or incidental loss, damage to personal property
Any product rusting, blemishes, loss of colour due to sun exposure over time of usage
Any orders that have received a chargeback and that are currently under investigation (until the resolution is solved, warranty will be voided)

Claims Process

APOLLO WILL NOT PROCEED WITH ASSISTANCE UNDER THE LIMITED WARRANTY WITHOUT RECEIVING A VIDEO OR IMAGE SHOWING THE CLAIMED DEFECT FIRST.

In order to effectively help you get the repair or replacement part needed, you must do the following:

Submit a repair request by pressing the “submit a request” button on our help centre at: apolloscooters.co/support Our support team will review your request and get back to you within one business day.
If the engineering team determines the component is in fact defective and needs replacement, they will send you the replacement part and written/video instructions on how to repair or replace the component.

If you do not feel comfortable or do not have the time to do the repair yourself, you may use one of our repair centres (labour will be free of charge). However, the customer will be responsible for the shipping cost, taxes and obtaining a scooter box if not still in possession of it. Customers may also deliver the scooter to the repair centre themselves if desired. Contact us to identify the location centre nearest to you.

To be clear, if your scooter faces a manufacturing defect after 30 days or 10km (whichever comes first), Apollo will not replace the scooter with a new unit. Rest assured that Apollo will cover the parts and provide instructions to get this back to safe/riding condition, but replacing the entire unit will not be an option.

THE SOLUTIONS ABOVE ARE APOLLO’S SOLE AND EXCLUSIVE REMEDIES FOR ANY MANUFACTURE CLAIM ON LIMITED WARRANTY. APOLLO IS NOT LIABLE FOR ANY DAMAGES OR LOSSES DURING THIS PROCESS, DIRECTLY OR INDIRECTLY.

Damage During Shipping

Apollo offers the option to purchase additional shipping insurance to cover the value of your scooter in transit. Without that shipping insurance, any loss or damage during shipping is at the responsibility of the customer. Apollo can assist with opening a claim against the courier for up to $100. If shipping insurance is purchased and the scooter arrives damaged, Apollo will be able to replace your unit (upon verification from the customer support and engineering teams).

If your scooter does arrive damaged, please contact Apollo and provide any images, documentation and proof within 10 days of receipt by submitting this form.

It is the customer’s responsibility to inspect the scooter for any damage upon receipt and to reach out to Apollo immediately.

We hope you enjoy your Apollo City Scooter as much as we loved developing it!

If you want to stay connected with us and learn all about our future innovations, you can follow us on:

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@RIDEAPOLLO
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