hp MFP M680 Color LaserJet Enterprise User Manual

: June 9, 2024
: HP

Table of Contents

MFP M680 Color LaserJet Enterprise
References
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Download This Manual (PDF format)

MFP M680 Color LaserJet Enterprise

HP Color LaserJet Enterprise M651 HP Color LaserJet Enterprise MFP M680
Control Panel Message Document (CPMD)
www.hp.com/support/colorljM651 www.hp.com/support/colorljMFPM680

HP Color LaserJet Enterprise, Managed M651, MFP M680 – Control Panel Message Document (CPMD)
SUMMARY This document provides error-code troubleshooting information

Legal information
Copyright and License
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Reproduction, adaptation, or translation without prior written permission is prohibited, except as allowed under the copyright laws.
The information contained herein is subject to change without notice.
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Edition 1.3, 9/2022

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Table of contents
1 Document last updated …………………………………………………………………………………………………………………………………………………………………………………………. 1 2 Control-panel message types…………………………………………………………………………………………………………………………………………………………………………… 2 3 Error-code and control-panel-message troubleshooting overview ……………………………………………………………………………………………….. 3
Error codes (types and structure) ……………………………………………………………………………………………………………………………………………………………… 3 4 How to search for printer documentation…………………………………………………………………………………………………………………………………………………… 6
WISE – How to access and use…………………………………………………………………………………………………………………………………………………………………….. 6 Accessing WISE………………………………………………………………………………………………………………………………………………………………………………………… 6 Using WISE to search for error codes……………………………………………………………………………………………………………………………………………. 9 Using WISE to access repair and replace videos for FRUs ………………………………………………………………………………………………… 11
5 Printer service information……………………………………………………………………………………………………………………………………………………………………………….. 15 6 Numerical control panel messages………………………………………………………………………………………………………………………………………………………………16
10.WX.YZ error messages …………………………………………………………………………………………………………………………………………………………………………….. 16 10.wx.yz error messages ……………………………………………………………………………………………………………………………………………………………………..16 10.0X.00 Supply memory error…………………………………………………………………………………………………………………………………………………………..17 10.0X.10 Supply memory error …………………………………………………………………………………………………………………………………………………………..18 10.0X.15 Install

………………………………………………………………………………………………………………………………………………………………………..18 10.0X.25 Wrong cartridge in slot…………………………………………………………………………………………………………………………………….. 19 10.0X.35 Incompatible ………………………………………………………………………………………………………………………………………………………. 19 10.0X.60 low…………………………………………………………………………………………………………………………………………………………………………… 19 10.0X.69 very low……………………………………………………………………………………………………………………………………………………………….. 20 10.0X.70 Printing past very low ………………………………………………………………………………………………………………………………………………………… 20 10.0X.91 error ………………………………………………………………………………………………………………………………………………………………………… 21 10.0X.92 error………………………………………………………………………………………………………………………………………………………………… 22 10.22.15 Install transfer unit ……………………………………………………………………………………………………………………………………………………………….. 22 10.22.60 Transfer Kit low,10.22.69 Transfer Kit very low………………………………………………………………………………………………………… 22 10.22.70 Transfer Kit Printing past very low ……………………………………………………………………………………………………………………………….. 23 10.23.15 Install Fuser kit……………………………………………………………………………………………………………………………………………………………………….. 23 10.23.60 Fuser Kit low, 10.23.60 Fuser Kit very low …………………………………………………………………………………………………………………. 23 10.23.70 Replace Fuser Kit …………………………………………………………………………………………………………………………………………………………………..24 10.31.60 Toner collection unit almost full………………………………………………………………………………………………………………………………………24 10.31.70 Replace Toner Collection Unit ………………………………………………………………………………………………………………………………………… 25 10.39.60 Document feeder kit low, 10.39.69 Document feeder kit very low……………………………………………………………….. 25 10.39.70 Document feeder kit very low………………………………………………………………………………………………………………………………………… 25 10.99.31 Non-HP supply in use………………………………………………………………………………………………………………………………………………………….. 25 iii

10.99.34 Used supply in use………………………………………………………………………………………………………………………………………………………………. 25 10.99.40 Genuine HP supplies installed ………………………………………………………………………………………………………………………………………. 26 10.99.41 Unsupported Supply in use……………………………………………………………………………………………………………………………………………… 26
11.WX.YZ error messages …………………………………………………………………………………………………………………………………………………………………………….. 26 11. errors ……………………………………………………………………………………………………………………………………………………………………………………………………. 26 11.00.01 or 11.00.02 Internal clock error………………………………………………………………………………………………………………………………………….27
13.WX.YZ error messages ……………………………………………………………………………………………………………………………………………………………………………..27 13. errors…………………………………………………………………………………………………………………………………………………………………………………………………….27 13.A1.D1 Jam in tray 1…………………………………………………………………………………………………………………………………………………………………………….. 34 13.A1.FF Paper Jam ……………………………………………………………………………………………………………………………………………………………………………….. 35 13.A2.D2 Jam in tray 2 …………………………………………………………………………………………………………………………………………………………………………..36 13.A3.D3 Jam in tray 3……………………………………………………………………………………………………………………………………………………………………………37 13.A3.FF Paper Jam ………………………………………………………………………………………………………………………………………………………………………………. 39 13.A4.D4 Jam in tray 4…………………………………………………………………………………………………………………………………………………………………………..40 13.A4.FF Paper Jam ……………………………………………………………………………………………………………………………………………………………………………….. 41 13.A5.D5 Jam in tray 5………………………………………………………………………………………………………………………………………………………………………….. 43 13.A5.FF Paper Jam ………………………………………………………………………………………………………………………………………………………………………………. 44 13.AA.EE Paper Jam ……………………………………………………………………………………………………………………………………………………………………………… 45 13.B2.Az Paper Jam……………………………………………………………………………………………………………………………………………………………………………….46 13.B2.Dz Jam in Right Door ……………………………………………………………………………………………………………………………………………………………….. 49 13.B2.FF Paper Jam ……………………………………………………………………………………………………………………………………………………………………………….. 51 13.B2.9C Jam in right door………………………………………………………………………………………………………………………………………………………………….. 51 13.B9.AZ Fuser Jam………………………………………………………………………………………………………………………………………………………………………………. 54 13.B9.Bz Jam in right door …………………………………………………………………………………………………………………………………………………………………..57 13.B9.Cz Fuser Wrap Jam ………………………………………………………………………………………………………………………………………………………………….. 59 13.B9.Dz Jam in right door ………………………………………………………………………………………………………………………………………………………………….. 61 13.B9.FF Jam in right door…………………………………………………………………………………………………………………………………………………………………..64 13.BA.EE Front Door Open ………………………………………………………………………………………………………………………………………………………………….65 13.BB.EE Right Door Open ………………………………………………………………………………………………………………………………………………………………….65 13.D3.Az Jam in Right Door………………………………………………………………………………………………………………………………………………………………..66 13.D3.Dz Jam in Right Door………………………………………………………………………………………………………………………………………………………………..68 13.D3.FF Jam in Right Door ………………………………………………………………………………………………………………………………………………………………..70 13.E2.DZ or 13.E5.DZ or 13.E5.AZ ……………………………………………………………………………………………………………………………………………………….72 13.67.AZ Jam in stapler/stacker connection……………………………………………………………………………………………………………………………….73 13.67.DZ Jam in stapler/stacker connection……………………………………………………………………………………………………………………………….74 13.69.AZ Jam in stapler/stacker connection ………………………………………………………………………………………………………………………………74 13.69.DZ Jam in stapler/stacker connection ………………………………………………………………………………………………………………………………75 13.80.DZ or 13.80.FZ or 13.85.AZ or 13.85.DZ or 13.85.FZ ……………………………………………………………………………………………………….76 13.84.A3 ………………………………………………………………………………………………………………………………………………………………………………………………………..76 13.89.33…………………………………………………………………………………………………………………………………………………………………………………………………………77 13.WX.YZ Door Open Jam…………………………………………………………………………………………………………………………………………………………………….77
20.WX.YZ and 21.WX.YZ……………………………………………………………………………………………………………………………………………………………………………………78 20.* errors ……………………………………………………………………………………………………………………………………………………………………………………………………78 20.00.00 Insufficient memory

……………………………………………………………………………………………………………………………………….78 21.* errors …………………………………………………………………………………………………………………………………………………………………………………………………….78 21.00.00 Page Too ComplexEvent log error message 21.00.00. ………………………………………………………………………………………. 79 30.WX.YZ error messages …………………………………………………………………………………………………………………………………………………………………………… 79 30.* errors………………………………………………………………………………………………………………………………………………………………………………………………….. 79 iv

30.01.01………………………………………………………………………………………………………………………………………………………………………………………………………… 79 30.01.02 Scanner calibration failure………………………………………………………………………………………………………………………………………………80 30.01.06 Scanner Fan failure …………………………………………………………………………………………………………………………………………………………….86 30.01.08 Home position error…………………………………………………………………………………………………………………………………………………………….87 30.01.14 Scan system EEPROM error……………………………………………………………………………………………………………………………………………..87 30.01.15 Scanner error………………………………………………………………………………………………………………………………………………………………………….88 30.01.18 Scanner Error………………………………………………………………………………………………………………………………………………………………………….89 30.01.19 Scanner lamp error………………………………………………………………………………………………………………………………………………………………89 30.01.30 or 30.01.32………………………………………………………………………………………………………………………………………………………………………………..90 30.01.36 Upgrade Error try downloading upgrade again …………………………………………………………………………………………………….90 30.01.41 Scanner error………………………………………………………………………………………………………………………………………………………………………….. 91 30.01.42 Scanner error…………………………………………………………………………………………………………………………………………………………………………. 91 30.01.43 Scanner memory failure ………………………………………………………………………………………………………………………………………………….. 92 30.01.44……………………………………………………………………………………………………………………………………………………………………………………………………….. 93 30.01.45 ……………………………………………………………………………………………………………………………………………………………………………………………………….. 93 30.01.46 Scanner Error ………………………………………………………………………………………………………………………………………………………………………..94 30.01.48 Scanner error ………………………………………………………………………………………………………………………………………………………………………..95 30.01.50 Scanner error ………………………………………………………………………………………………………………………………………………………………………..95 30.03.14 ………………………………………………………………………………………………………………………………………………………………………………………………………..95 30.03.XX Scanner error (30.03.20, 30.03.22, 30.03.23, 30.03.30, 30.03.45) ………………………………………………………………….96
31.WX.YZ error messages …………………………………………………………………………………………………………………………………………………………………………….98 31. errors……………………………………………………………………………………………………………………………………………………………………………………………………98 31.01.47 Document feeder not detected………………………………………………………………………………………………………………………………………98 31.03.14 …………………………………………………………………………………………………………………………………………………………………………………………………………99 31.03.20 backside scanner not detected…………………………………………………………………………………………………………………………………….99 31.03.22 Scanner calibration failure……………………………………………………………………………………………………………………………………………..101 31.03.30 Document feeder pick motor error…………………………………………………………………………………………………………………………… 102 31.03.31 Document feeder motor stall ………………………………………………………………………………………………………………………………………..103 31.03.32………………………………………………………………………………………………………………………………………………………………………………………………………104 31.03.33 Backside scanner calibration area dirty…………………………………………………………………………………………………………………105 31.03.34 Background missing …………………………………………………………………………………………………………………………………………………………109 31.13.00 Document feeder multi-pick error ……………………………………………………………………………………………………………………………… 113 31.13.01 …………………………………………………………………………………………………………………………………………………………………………………………………………137 31.13.02 Document feeder job error, paper feed jam……………………………………………………………………………………………………………. 161 31.13.13………………………………………………………………………………………………………………………………………………………………………………………………………… 194 31.13.14………………………………………………………………………………………………………………………………………………………………………………………………………… 195
32.WX.YZ error messages ………………………………………………………………………………………………………………………………………………………………………….199 32. errors …………………………………………………………………………………………………………………………………………………………………………………………………199 32.08.A1, 32.08.A2, 32.08.A3 ……………………………………………………………………………………………………………………………………………………………199 32.1C.05 ……………………………………………………………………………………………………………………………………………………………………………………………………200 32.1C.06 (event code)………………………………………………………………………………………………………………………………………………………………………….200 32.1C.07 (event code) ………………………………………………………………………………………………………………………………………………………………………….200 32.1C.08 (event code)………………………………………………………………………………………………………………………………………………………………………….200 32.1C.09 (event code)………………………………………………………………………………………………………………………………………………………………………….. 201 32.1C.0A (event code) …………………………………………………………………………………………………………………………………………………………………………. 201 32.1C.0D (event code)…………………………………………………………………………………………………………………………………………………………………………. 201 32.1C.11 (event code) …………………………………………………………………………………………………………………………………………………………………………… 201 32.1C.13, 32.1C.14 ……………………………………………………………………………………………………………………………………………………………………………………. 201
v

32.1C.15 …………………………………………………………………………………………………………………………………………………………………………………………………….. 202 32.1C.2E ……………………………………………………………………………………………………………………………………………………………………………………………………. 202 32.1C.2F ……………………………………………………………………………………………………………………………………………………………………………………………………. 202 32.1C.40 …………………………………………………………………………………………………………………………………………………………………………………………………… 202 32.1C.41 …………………………………………………………………………………………………………………………………………………………………………………………………….. 202 32.1C.42 ……………………………………………………………………………………………………………………………………………………………………………………………………. 202 32.1C.43 ……………………………………………………………………………………………………………………………………………………………………………………………………. 202 32.1C.44 …………………………………………………………………………………………………………………………………………………………………………………………………….203 32.1C.45 …………………………………………………………………………………………………………………………………………………………………………………………………….203 32.1C.46 …………………………………………………………………………………………………………………………………………………………………………………………………….203 32.1C.47 …………………………………………………………………………………………………………………………………………………………………………………………………….203 32.1C.48 …………………………………………………………………………………………………………………………………………………………………………………………………….203 32.1C.49 …………………………………………………………………………………………………………………………………………………………………………………………………….203 32.1C.4A ……………………………………………………………………………………………………………………………………………………………………………………………………204 32.1C.56 ……………………………………………………………………………………………………………………………………………………………………………………………………204 32.1C.57 …………………………………………………………………………………………………………………………………………………………………………………………………….204 32.1C.58 ……………………………………………………………………………………………………………………………………………………………………………………………………204 32.1C.60 ……………………………………………………………………………………………………………………………………………………………………………………………………204 32.1C.61 ……………………………………………………………………………………………………………………………………………………………………………………………………..204 32.1C.62 ……………………………………………………………………………………………………………………………………………………………………………………………………. 205 32.1C.68 …………………………………………………………………………………………………………………………………………………………………………………………………… 205 32.1C.69 ……………………………………………………………………………………………………………………………………………………………………………………………………. 205 32.1C.6A …………………………………………………………………………………………………………………………………………………………………………………………………… 205 32.1C.6D …………………………………………………………………………………………………………………………………………………………………………………………………… 205
33.WX.YZ error messages …………………………………………………………………………………………………………………………………………………………………………206 33. errors………………………………………………………………………………………………………………………………………………………………………………………………..206 33.01.xx …………………………………………………………………………………………………………………………………………………………………………………………………….206 33.02.01 Used board/disk installed ……………………………………………………………………………………………………………………………………………..206 33.03.02 …………………………………………………………………………………………………………………………………………………………………………………………………….207 33.03.03 Incompatible formatter installed ………………………………………………………………………………………………………………………………207 33.03.06……………………………………………………………………………………………………………………………………………………………………………………………………. 208 Recommended action for call-center agents and onsite technicians………………………………………………………………………208 33.05.0z SureStart errors ……………………………………………………………………………………………………………………………………………………………….209 33.05.1x Whitelisting errors ……………………………………………………………………………………………………………………………………………………………..210 33.05.2x Intrusion detection errors …………………………………………………………………………………………………………………………………………….210 33.05.5z Intrusion detection errors …………………………………………………………………………………………………………………………………………….. 211
40.WX.YZ error messages …………………………………………………………………………………………………………………………………………………………………………. 212 40. errors………………………………………………………………………………………………………………………………………………………………………………………………… 212 40.00.01 USB I/O buffer overflow To continue, touch “OK” ………………………………………………………………………………………………. 212 40.00.02 Embedded I/O buffer overflow To continue, touch “OK” ………………………………………………………………………………… 213 40.00.03 EIO buffer overflow To continue, touch “OK” ………………………………………………………………………………………………. 213 40.00.04 EIO bad transmission To continue, touch “OK” ………………………………………………………………………………………….. 213 40.00.05 Embedded I/O bad transmission To continue, touch “OK” …………………………………………………………………………… 213 40.08.0x USB storage accessory removed ……………………………………………………………………………………………………………………………. 213 40.0x.05 USB storage accessory removed ……………………………………………………………………………………………………………………………. 213 40.80.04 Failed to read NVRAM…………………………………………………………………………………………………………………………………………………….. 214
41.WX.YZ error messages ………………………………………………………………………………………………………………………………………………………………………….. 214 41.* errors …………………………………………………………………………………………………………………………………………………………………………………………………. 214
vi

41.01.YZ………………………………………………………………………………………………………………………………………………………………………………………………………. 214 41.02.00……………………………………………………………………………………………………………………………………………………………………………………………………… 216 41.03.YZ Unexpected size in tray

………………………………………………………………………………………………………………………………………….. 216 41.03.FZ Unknown Misprint Error ……………………………………………………………………………………………………………………………………………………217 41.04.YZ Printer Error ………………………………………………………………………………………………………………………………………………………………………….. 218 41.05.YZ Unexpected type in tray ………………………………………………………………………………………………………………………………………… 220 41.07.YZ Error To continue, touch “OK”………………………………………………………………………………………………………………………………………… 221 41.07.12 ………………………………………………………………………………………………………………………………………………………………………………………………………. 222 41.WX.YZ Error To continue, touch “OK” ………………………………………………………………………………………………………………………………………224 42.WX.YZ error messages ………………………………………………………………………………………………………………………………………………………………………… 226 42.WX.YZ Error Event Log message …………………………………………………………………………………………………………………………………………… 226 42.B0.01 ……………………………………………………………………………………………………………………………………………………………………………………………………..227 44.WX.YZ error messages ………………………………………………………………………………………………………………………………………………………………………… 228 44.* errors……………………………………………………………………………………………………………………………………………………………………………………………….. 228 44.01.xx Error Event log message ………………………………………………………………………………………………………………………………………………. 229 44.03.xx Error Event log message ……………………………………………………………………………………………………………………………………………… 229 44.10.xx Error Event log message (Multifunction product only.)……………………………………………………………………………………. 229 44.34.xx Error Event log message ……………………………………………………………………………………………………………………………………………….230 44.34.03 Fax Modem Failure…………………………………………………………………………………………………………………………………………………………..230 44.34.E5 Fax Modem Failure ………………………………………………………………………………………………………………………………………………………….230 44.90.xx, 44.91.xx, 44.92.xx Error Event log message …………………………………………………………………………………………………………. 231 44.A0.YZ Error Event log message (MFP only) ……………………………………………………………………………………………………………………….. 231 46.WX.YZ error messages …………………………………………………………………………………………………………………………………………………………………………. 231 46.* error messages …………………………………………………………………………………………………………………………………………………………………………… 231 47.WX.YZ error messages…………………………………………………………………………………………………………………………………………………………………………. 232 47.* errors………………………………………………………………………………………………………………………………………………………………………………………………… 232 47.00.xx ……………………………………………………………………………………………………………………………………………………………………………………………………. 233 47.01.xx …………………………………………………………………………………………………………………………………………………………………………………………………….. 233 47.02.xx ……………………………………………………………………………………………………………………………………………………………………………………………………. 234 47.03.xx ……………………………………………………………………………………………………………………………………………………………………………………………………. 234 47.04.xx ……………………………………………………………………………………………………………………………………………………………………………………………………. 235 47.05.xx ……………………………………………………………………………………………………………………………………………………………………………………………………. 235 47.06.xx ……………………………………………………………………………………………………………………………………………………………………………………………………. 236 47.FC.yz Printer Calibration Failed To continue, touch “OK” ……………………………………………………………………………………………. 236 48.WX.YZ error messages………………………………………………………………………………………………………………………………………………………………………….237 48.* errors…………………………………………………………………………………………………………………………………………………………………………………………………237 48.01.YZ Error ………………………………………………………………………………………………………………………………………………………………………………………… 238 48.03.YZ Error ……………………………………………………………………………………………………………………………………………………………………………………….. 238 48.05.YZ Error ……………………………………………………………………………………………………………………………………………………………………………………….. 238 49.WX.YZ error messages ………………………………………………………………………………………………………………………………………………………………………… 238 49.XX.YY Error To continue turn off then on …………………………………………………………………………………………………………………………… 238 49.2F.DX……………………………………………………………………………………………………………………………………………………………………………………………………. 240 50.WX.YZ error messages ………………………………………………………………………………………………………………………………………………………………………… 240 50.WX.YZ error messages………………………………………………………………………………………………………………………………………………………………. 240 50.* errors………………………………………………………………………………………………………………………………………………………………………………………………….241 50.1X.YZ Fuser error……………………………………………………………………………………………………………………………………………………………………………..242 50.20.YZ or 50.21.YZ or 50.22.YZ Fuser error …………………………………………………………………………………………………………………………..243 vii

50.3X.YZ Fuser error ……………………………………………………………………………………………………………………………………………………………………………244 50.4X.YZ Fuser error ………………………………………………………………………………………………………………………………………………………………………….. 246 50.7X.YZ Fuser error……………………………………………………………………………………………………………………………………………………………………………. 247 50.8X.YZ Fuser Error……………………………………………………………………………………………………………………………………………………………………………249 50.9X.YZ Fuser Error …………………………………………………………………………………………………………………………………………………………………………..250 50.AX.YZ Fuser error…………………………………………………………………………………………………………………………………………………………………………… 251 50.BX.YZ Fuser error………………………………………………………………………………………………………………………………………………………………………….. 253
51.WX.YZ error messages …………………………………………………………………………………………………………………………………………………………………………. 254 51. errors ………………………………………………………………………………………………………………………………………………………………………………………………… 254 51.00.YZ…………………………………………………………………………………………………………………………………………………………………………………………………….. 255
52.WX.YZ error messages ………………………………………………………………………………………………………………………………………………………………………… 256 52. errors ……………………………………………………………………………………………………………………………………………………………………………………………….. 256 52.00.00/52.00.20 Scanner Startup/Rotation error …………………………………………………………………………………………………………… 256
54.WX.YZ error messages ………………………………………………………………………………………………………………………………………………………………………….257 54. errors…………………………………………………………………………………………………………………………………………………………………………………………………257 54.00.03……………………………………………………………………………………………………………………………………………………………………………………………………. 258 54.00.06 …………………………………………………………………………………………………………………………………………………………………………………………………… 258 54.00.35……………………………………………………………………………………………………………………………………………………………………………………………………. 259 54.01.05…………………………………………………………………………………………………………………………………………………………………………………………………….. 259 54.0X.07 ……………………………………………………………………………………………………………………………………………………………………………………………………. 260 54.0X.0B or 54.0X.0C………………………………………………………………………………………………………………………………………………………………………….260 54.0X.1E or 54.1X.1E or 54.2X.1E……………………………………………………………………………………………………………………………………………………….. 261 54.0X.0D or 54.0X.0E ………………………………………………………………………………………………………………………………………………………………………….. 261 54.0C.00, 54.0C.01, 54.0C.02, 54.0C.03 ……………………………………………………………………………………………………………………………………… 262
55.WX.YZ error messages ………………………………………………………………………………………………………………………………………………………………………… 263 55. errors……………………………………………………………………………………………………………………………………………………………………………………………….. 263 55.00.01, 55.00.03 or 55.00.04 DC Controller Error……………………………………………………………………………………………………………… 264 55.00.05 Engine Firmware RFU Error…………………………………………………………………………………………………………………………………………. 264 55.01.06, 55.02.06 DC controller error To continue turn off then on …………………………………………………………………………… 264
56.WX.YZ error messages ………………………………………………………………………………………………………………………………………………………………………… 265 56. errors……………………………………………………………………………………………………………………………………………………………………………………………….. 265 56.00.01 Illegal Input Printer Error ……………………………………………………………………………………………………………………………………………….. 265 56.00.YY……………………………………………………………………………………………………………………………………………………………………………………………………. 266
57.WX.YZ error messages…………………………………………………………………………………………………………………………………………………………………………. 266 57. errors………………………………………………………………………………………………………………………………………………………………………………………………… 266 57.00.01 Fan failure ……………………………………………………………………………………………………………………………………………………………………………… 266 57.00.02 Fan failure ………………………………………………………………………………………………………………………………………………………………………………267 57.00.04 Fan failure………………………………………………………………………………………………………………………………………………………………………………267 57.00.05 IPTU Fan failure …………………………………………………………………………………………………………………………………………………………………..268 57.00.06 Fan failure M680 Only……………………………………………………………………………………………………………………………………………………..268 57.00.07 Fan failure 57.00.07 Delivery fan failure (FM3) M651 Only.57.00.07 Delivery fan 2 failure (FM3) M680 Only………………………………………………………………………………………………………………………………………………………………………………………………. 269 57.00.08 IPTU internal fan failure (FM7)……………………………………………………………………………………………………………………………………… 269
58.WX.YZ error messages………………………………………………………………………………………………………………………………………………………………………….270 58.* errors…………………………………………………………………………………………………………………………………………………………………………………………………270 58.00.04 Error ………………………………………………………………………………………………………………………………………………………………………………………..270 58.01.04 Error …………………………………………………………………………………………………………………………………………………………………………………………..271
viii

58.02.04 Error ………………………………………………………………………………………………………………………………………………………………………………………….271
59.WX.YZ error messages ………………………………………………………………………………………………………………………………………………………………………….272 59. errors …………………………………………………………………………………………………………………………………………………………………………………………………272 59.00.90 or 59.00.A0……………………………………………………………………………………………………………………………………………………………………………272 59.00.B0 Replace Toner Collection Unit…………………………………………………………………………………………………………………………………….273 59.00.C0 Developer alienation motor (M10) error …………………………………………………………………………………………………………………273 59.00.F0 T1 alienation mechanism failure………………………………………………………………………………………………………………………………… 274 59.00.30 or 59.00.40: Fuser error ………………………………………………………………………………………………………………………………………………….276 59.0X.50 Motor error (59.05.50; 59.06.50; 59.07.50; 59.08.50 ) …………………………………………………………………………………………277 59.0X.60 Motor Error (59.05.60; 59.06.60; 59.07.60; 59.08.60 ) …………………………………………………………………………………………277
60.00.0Z error messages……………………………………………………………………………………………………………………………………………………………………………278 60. errors…………………………………………………………………………………………………………………………………………………………………………………………………278 60.00.02 tray 2 lifting error……………………………………………………………………………………………………………………………………………………………….279 60.00.03 tray 3 lifting error……………………………………………………………………………………………………………………………………………………………….279 60.00.04 tray 4 lifting error………………………………………………………………………………………………………………………………………………………………280 60.00.05 tray 5 lifting error………………………………………………………………………………………………………………………………………………………………280
62.00.YZ error messages …………………………………………………………………………………………………………………………………………………………………………… 281 62.00.00 No system…………………………………………………………………………………………………………………………………………………………………………….. 281
65.X0.AZ error messages………………………………………………………………………………………………………………………………………………………………………….. 281 65.X0.AZ Output accessory Failure……………………………………………………………………………………………………………………………………………. 281
66.WX.YZ error messages………………………………………………………………………………………………………………………………………………………………………… 282 66. errors……………………………………………………………………………………………………………………………………………………………………………………………….. 282 66.00.20 Error ……………………………………………………………………………………………………………………………………………………………………………………….. 282 66.00.40 Error ……………………………………………………………………………………………………………………………………………………………………………………….. 282 66.00.50 Error……………………………………………………………………………………………………………………………………………………………………………………….. 283 66.00.77 Error ………………………………………………………………………………………………………………………………………………………………………………………… 283 66.00.79 Error………………………………………………………………………………………………………………………………………………………………………………………… 283 66.80.YZ Stapler/Stacker failure ………………………………………………………………………………………………………………………………………………….. 284
70.WX.YZ error messages…………………………………………………………………………………………………………………………………………………………………………. 285 70. errors………………………………………………………………………………………………………………………………………………………………………………………………… 285 79.WX.YZ Error……………………………………………………………………………………………………………………………………………………………………………………….286
80.WX.YZ error messages…………………………………………………………………………………………………………………………………………………………………………286 80. errors………………………………………………………………………………………………………………………………………………………………………………………………..286 80.0X.YZ Embedded Jetdirect Error……………………………………………………………………………………………………………………………………………288
81.WX.YZ error messages………………………………………………………………………………………………………………………………………………………………………….289 81.WX.YZ EIO Error To continue turn off then on …………………………………………………………………………………………………………………..289 81.09.00 Error …………………………………………………………………………………………………………………………………………………………………………………………290
82.WX.YZ error messages …………………………………………………………………………………………………………………………………………………………………………. 291 82. errors………………………………………………………………………………………………………………………………………………………………………………………………… 291 82.73.46, 82.73.47 ………………………………………………………………………………………………………………………………………………………………………………….. 291
90.WX.YZ error messages………………………………………………………………………………………………………………………………………………………………………… 292 90.* errors……………………………………………………………………………………………………………………………………………………………………………………………….. 292 90.15.00…………………………………………………………………………………………………………………………………………………………………………………………………….. 292 90.15.01……………………………………………………………………………………………………………………………………………………………………………………………………… 293
98.0X.0Y error messages …………………………………………………………………………………………………………………………………………………………………………. 293
ix

98.* errors……………………………………………………………………………………………………………………………………………………………………………………………….. 293 98.00.01 or 98.01.00 Corrupt data in firmware volume …………………………………………………………………………………………………….. 294 98.00.02 Corrupt data in the solutions volume ……………………………………………………………………………………………………………………. 295 98.00.03 Corrupt data in the configuration volume ………………………………………………………………………………………………………….. 295 98.00.04 Corrupt data in the job data volume ………………………………………………………………………………………………………………………296 98.01.YZ error messages………………………………………………………………………………………………………………………………………………………………….296 98.02.YZ error messages…………………………………………………………………………………………………………………………………………………………………296 98.03.YY Error messages …………………………………………………………………………………………………………………………………………………………………297
99.WX.YZ error messages ………………………………………………………………………………………………………………………………………………………………………….297 99.00.01 Upgrade not performed file is corrupt ……………………………………………………………………………………………………………………297 99.00.02 Upgrade not performed timeout during receive ……………………………………………………………………………………………….297 99.00.03 Upgrade not performed error writing to disk ……………………………………………………………………………………………………..298 99.00.04 Upgrade not performed timeout during receive ………………………………………………………………………………………………298 99.00.05 Upgrade not performed timeout during receive ………………………………………………………………………………………………299 99.00.06 Upgrade not performed error reading upgrade ……………………………………………………………………………………………….299 99.00.07 Upgrade not performed error reading upgrade ………………………………………………………………………………………………..300 99.00.08 Upgrade not performed error reading upgrade ……………………………………………………………………………………………….300 99.00.09 Upgrade canceled by user ………………………………………………………………………………………………………………………………………….300 99.00.10 Upgrade canceled by user ……………………………………………………………………………………………………………………………………………301 99.00.11 Upgrade canceled by user ……………………………………………………………………………………………………………………………………………..301 99.00.12 Upgrade not performed the file is invalid ……………………………………………………………………………………………………………….301 99.00.13 Upgrade not performed the file is invalid ……………………………………………………………………………………………………………….301 99.00.14 Upgrade not performed the file is invalid ……………………………………………………………………………………………………………….301 99.00.2x ……………………………………………………………………………………………………………………………………………………………………………………………………302 99.00.27 …………………………………………………………………………………………………………………………………………………………………………………………………….303 99.01.xx …………………………………………………………………………………………………………………………………………………………………………………………………….303 99.02.01 …………………………………………………………………………………………………………………………………………………………………………………………………….303 99.02.09 ……………………………………………………………………………………………………………………………………………………………………………………………………303 99.05.09…………………………………………………………………………………………………………………………………………………………………………………………………….303 99.05.56…………………………………………………………………………………………………………………………………………………………………………………………………….304 99.07.YZ Firmware install error (MFP – fax only) …………………………………………………………………………………………………………………….305 99.09.60 Unsupported disk …………………………………………………………………………………………………………………………………………………………….306 99.09.61 Unsupported disk ……………………………………………………………………………………………………………………………………………………………..306 99.09.62 Unknown disk …………………………………………………………………………………………………………………………………………………………………….306 99.09.63 Incorrect disk ……………………………………………………………………………………………………………………………………………………………………. 307 99.09.64 Disk malfunction ……………………………………………………………………………………………………………………………………………………………… 307 99.09.65 Disk data error ………………………………………………………………………………………………………………………………………………………………….308 99.09.66 No boot device. ………………………………………………………………………………………………………………………………………………………………….308 99.09.67 Disk is not bootable please download firmware ……………………………………………………………………………………………….309 99.39.64 eMMC Nonfunctional ……………………………………………………………………………………………………………………………………………………..310 99.39.67 eMMC Not Bootable ………………………………………………………………………………………………………………………………………………………..310 99.WX.YZ……………………………………………………………………………………………………………………………………………………………………………………………………310
7 Alphabetical control panel messages……………………………………………………………………………………………………………………………………………………….. 311
Alphabetical error messages…………………………………………………………………………………………………………………………………………………………………… 311

full Remove all paper from bin ………………………………………………………………………………………………………………………………. 311 Accept bad signature ………………………………………………………………………………………………………………………………………………………………………… 311 Authentication required…………………………………………………………………………………………………………………………………………………………………….. 311 Bad optional tray connection ………………………………………………………………………………………………………………………………………………………… 311 x

Calibrating ………………………………………………………………………………………………………………………………………………………………………………………………. 312 Calibration reset pending………………………………………………………………………………………………………………………………………………………………… 312 Canceling ……………………………………………………………………………………………………………………………………………………………………………………………….. 312 Canceling… ……………………………………………………………………………………………………………………………………………………………………… 312 Card slot device failure……………………………………………………………………………………………………………………………………………………………………… 312 Card slot file system is full ………………………………………………………………………………………………………………………………………………………………. 312 Card slot is write protected……………………………………………………………………………………………………………………………………………………………..313 Checking engine …………………………………………………………………………………………………………………………………………………………………………………..313 Checking paper path …………………………………………………………………………………………………………………………………………………………………………313 Chosen personality not available To continue touch “OK” ………………………………………………………………………………………………313 Cleaning disk % complete Do not power off……………………………………………………………………………………………………………………313 Cleaning …………………………………………………………………………………………………………………………………………………………………………………………………..313 Cleaning Page ……………………………………………………………………………………………………………………………………………………………………………………….. 314 Clear All Blocked Numbers……………………………………………………………………………………………………………………………………………………………… 314 Clearing event log ………………………………………………………………………………………………………………………………………………………………………………. 314 Clearing activity log ……………………………………………………………………………………………………………………………………………………………………………. 314 Clearing paper path …………………………………………………………………………………………………………………………………………………………………………… 314 Close Front door…………………………………………………………………………………………………………………………………………………………………………………… 314 Close Lower Right door …………………………………………………………………………………………………………………………………………………………………….. 315 Close Right Door………………………………………………………………………………………………………………………………………………………………………………….. 315 Close top cover …………………………………………………………………………………………………………………………………………………………………………………….. 315 Close upper right door………………………………………………………………………………………………………………………………………………………………………. 315 Code CRC error Send full RFU on port ……………………………………………………………………………………………………………………………..316 Color RFU failed Send full RFU on port ……………………………………………………………………………………………………………………………..316 Communication lost message appears on the control panel in five different languages ………………………………316 Connect output accessory …………………………………………………………………………………………………………………………………………………………….. 317 Data received To print last page press “OK” ………………………………………………………………………………………………………………………….. 317 Data received To print last page press “OK” …………………………………………………………………………………………………………………………… 317 Different paper sizes in job……………………………………………………………………………………………………………………………………………………………… 317 Digital send communication error ……………………………………………………………………………………………………………………………………………….318 Digital send communication error ……………………………………………………………………………………………………………………………………………….318 Document feeder bin full…………………………………………………………………………………………………………………………………………………………………..318 Document feeder kit low …………………………………………………………………………………………………………………………………………………………………..318 Document feeder kit very low ………………………………………………………………………………………………………………………………………………………..318 Document feeder not detected……………………………………………………………………………………………………………………………………………………..318 Document feeder top cover open ………………………………………………………………………………………………………………………………………………..319 EIO disk initializing ………………………………………………………………………………………………………………………………………………………………………319 EIO disk not functional………………………………………………………………………………………………………………………………………………………………319 EIO

disk spinning up……………………………………………………………………………………………………………………………………………………………………319 EIO device failure ………………………………………………………………………………………………………………………………………………………………………………….319 EIO device failure To clear touch “OK” ……………………………………………………………………………………………………………………………………….320 EIO file operation failed…………………………………………………………………………………………………………………………………………………………………….320 EIO file system is full…………………………………………………………………………………………………………………………………………………………………………..320 EIO is write protected ………………………………………………………………………………………………………………………………………………………………………..320 EIO not initialized………………………………………………………………………………………………………………………………………………………………………………….320 Event log is empty ………………………………………………………………………………………………………………………………………………………………………………320 Expected drive missing ……………………………………………………………………………………………………………………………………………………………………320 External device initializing ………………………………………………………………………………………………………………………………………………………………. 321 Fax is disabled — ignoring call ……………………………………………………………………………………………………………………………………………………….. 321 xi

Finisher low on finishing agent ……………………………………………………………………………………………………………………………………………………… 321 Finishing process not functional ………………………………………………………………………………………………………………………………………………….. 321 Flatbed cover open or Close Flatbed cover……………………………………………………………………………………………………………………………. 321 Fuser Kit low …………………………………………………………………………………………………………………………………………………………………………………………… 321 Fuser Kit very low To continue, touch “OK” ……………………………………………………………………………………………………………………………… 322 Gateways failed …………………………………………………………………………………………………………………………………………………………………………………… 322 Genuine HP supply installed …………………………………………………………………………………………………………………………………………………………. 322 HP Secure hard drive disabled ……………………………………………………………………………………………………………………………………………………. 323 Incompatible

…………………………………………………………………………………………………………………………………………………………………….. 323 Incompatible supplies………………………………………………………………………………………………………………………………………………………………………. 323 Initializing scanner Please wait……………………………………………………………………………………………………………………………………………………. 323 Initializing… …………………………………………………………………………………………………………………………………………………………………………………………….. 323 Install fuser unit……………………………………………………………………………………………………………………………………………………………………………………..324 Install cartridge…………………………………………………………………………………………………………………………………………………………………….324 Install supplies ………………………………………………………………………………………………………………………………………………………………………………………324 Install Transfer Unit………………………………………………………………………………………………………………………………………………………………………………324 Internal disk device failure To clear touch “OK” …………………………………………………………………………………………………………………… 325 Internal disk file operation failed ………………………………………………………………………………………………………………………………………………… 325 Internal disk file system is full ………………………………………………………………………………………………………………………………………………………. 325 Internal disk is write protected ……………………………………………………………………………………………………………………………………………………. 325 Internal disk not found …………………………………………………………………………………………………………………………………………………………………….. 325 Internal disk not functional …………………………………………………………………………………………………………………………………………………………….. 326 Internal disk not initialized ……………………………………………………………………………………………………………………………………………………………… 326 Internal disk spinning up …………………………………………………………………………………………………………………………………………………………………. 326 Jam in document feeder …………………………………………………………………………………………………………………………………………………………………. 326 Job not stapled due to mixed sizes ……………………………………………………………………………………………………………………………………………. 326 Load tray : [Type], [Size] To use another tray, press “OK” ………………………………………………………………………………………….. 326 Loading program Do not power off …………………………………………………………………………………………………………………………………327 Manually feed output stack Then touch “OK” to print second side …………………………………………………………………………….327 Manually feed: ……………………………………………………………………………………………………………………………………………………….. 328 Moving solenoid To exit press……………………………………………………………………………………………………………………………………………………….. 328 Moving solenoid and motor……………………………………………………………………………………………………………………………………………………………. 328 No job to cancel ………………………………………………………………………………………………………………………………………………………………………………….. 328 No USB drive or files found…………………………………………………………………………………………………………………………………………………………….. 328 NON HP Supply Installed ………………………………………………………………………………………………………………………………………………………………… 329 Output Bin Full………………………………………………………………………………………………………………………………………………………………………………………. 329 Overfilled ………………………………………………………………………………………………………………………………………………………………………………………………… 332 Paperless Mode……………………………………………………………………………………………………………………………………………………………………………………333 Paused… …………………………………………………………………………………………………………………………………………………………………………………………………..333 Performing Color Band Test……………………………………………………………………………………………………………………………………………………………333 Performing Paper Path Test …………………………………………………………………………………………………………………………………………………………..333 Please Wait…Canceling test……………………………………………………………………………………………………………………………………………………………334 Printing CMYK samples…………………………………………………………………………………………………………………………………………………………………….334 Printing Color Usage Log …………………………………………………………………………………………………………………………………………………………………334 Printing Configuration… ……………………………………………………………………………………………………………………………………………………………………334 Printing Demo Page ……………………………………………………………………………………………………………………………………………………………………………334 Printing Diagnostics Page……………………………………………………………………………………………………………………………………………………………….334 Printing engine test… …………………………………………………………………………………………………………………………………………………………………………335 Printing Event Log… …………………………………………………………………………………………………………………………………………………………………………….335 xii

Printing File Directory… …………………………………………………………………………………………………………………………………………………………………….335 Printing Font List… ……………………………………………………………………………………………………………………………………………………………………………….335 Printing Help Page… ……………………………………………………………………………………………………………………………………………………………………………335 Printing Menu Map… …………………………………………………………………………………………………………………………………………………………………………..335 Printing Registration Page ……………………………………………………………………………………………………………………………………………………………..335 Printing RGB samples………………………………………………………………………………………………………………………………………………………………………..336 Printing stopped… ……………………………………………………………………………………………………………………………………………………………………………….336 Printing Supplies Status Page… ……………………………………………………………………………………………………………………………………………………336 Printing Usage Page… ……………………………………………………………………………………………………………………………………………………………………….336 Processing… …………………………………………………………………………………………………………………………………………………………………………………………..336 Processing… copy of …………………………………………………………………………………………………………………………………………………………336 Processing job from tray … Do not grab paper until job completes …………………………………………………………………….336 RAM disk device failure To clear press “OK” …………………………………………………………………………………………………………………………..337 RAM disk file operation failed To clear press “OK” ………………………………………………………………………………………………………………337 RAM disk file system is full To clear press “OK” …………………………………………………………………………………………………………………….337 RAM disk is write protected To clear press “OK” …………………………………………………………………………………………………………………..337 RAM disk not initialized ……………………………………………………………………………………………………………………………………………………………………..337 Ready …………………………………………………………………………………………………………………………………………………………………………………………………………337 Ready …………………………………………………………………………………………………………………………………………………………………………..338 Reattach output bin ……………………………………………………………………………………………………………………………………………………………………………338 Receiving Upgrade …………………………………………………………………………………………………………………………………………………………………………….338 Remove all print cartridges…………………………………………………………………………………………………………………………………………………………….338 Remove at least one Toner cartridge…………………………………………………………………………………………………………………………………………338 Remove shipping sheet…………………………………………………………………………………………………………………………………………………………………….338 Replace DIMM <MEM Test Failure>……………………………………………………………………………………………………………………………………………..339 Remove USB accessory ………………………………………………………………………………………………………………………………………………………………….339 Replace

………………………………………………………………………………………………………………………………………………………………………………..339 Replace Fuser Kit…………………………………………………………………………………………………………………………………………………………………………………339 Replace staple cartridge …………………………………………………………………………………………………………………………………………………………………340 Replace Supplies …………………………………………………………………………………………………………………………………………………………………………………340 Replace Toner Collection Unit ……………………………………………………………………………………………………………………………………………………….340 Replace Transfer Kit……………………………………………………………………………………………………………………………………………………………………………343 Resend external accessory firmware ………………………………………………………………………………………………………………………………………343 Resend Upgrade ………………………………………………………………………………………………………………………………………………………………………………….344 Restore Factory Settings ………………………………………………………………………………………………………………………………………………………………..344 Restricted from printing in color…………………………………………………………………………………………………………………………………………………..344 RFU Load Error Send full RFU on Port……………………………………………………………………………………………………………………………….344 ROM disk device failed To clear press “OK” ……………………………………………………………………………………………………………………………344 ROM disk file operation failed To clear press “OK” ……………………………………………………………………………………………………………..344 ROM disk file system is full To clear press “OK” …………………………………………………………………………………………………………………… 345 ROM disk is write protected To clear press “OK” ………………………………………………………………………………………………………………… 345 ROM disk not initialized To clear press “OK” …………………………………………………………………………………………………………………………. 345 Rotating < color > Motor…………………………………………………………………………………………………………………………………………………………………… 345 Rotating Motor …………………………………………………………………………………………………………………………………………………………………………………….. 345 Sanitizing disk % complete Do Not power off ………………………………………………………………………………………………………………345 Size mismatch in Tray ……………………………………………………………………………………………………………………………………………………………….345 Sleep mode on ……………………………………………………………………………………………………………………………………………………………………………………..346 Staple Cartridge low ………………………………………………………………………………………………………………………………………………………………………….346 Staple Cartridge low (warning)…………………………………………………………………………………………………………………………………………….346 xiii

Supplies low …………………………………………………………………………………………………………………………………………………………………………………………..346 Supply memory warning ………………………………………………………………………………………………………………………………………………………………….346 The unit has corrupt data ………………………………………………………………………………………………………………………………………………………………..347 The Device Fan Has Failed (Formatter fan failure) ……………………………………………………………………………………………………………347 Toner collection unit almost full …………………………………………………………………………………………………………………………………………………….347 Too many jobs in queue …………………………………………………………………………………………………………………………………………………………………….348 Too many pages in job to staple……………………………………………………………………………………………………………………………………………………348 Transfer Kit low ……………………………………………………………………………………………………………………………………………………………………………………..348 Transfer Kit very low……………………………………………………………………………………………………………………………………………………………………………348 Tray

empty: [Type], [Size] ………………………………………………………………………………………………………………………………………………………….348 Tray lifting ……………………………………………………………………………………………………………………………………………………………………………………….349 Tray open ………………………………………………………………………………………………………………………………………………………………………………………..349 Tray overfilled ……………………………………………………………………………………………………………………………………………………………………………….349 Tray [type] [size]……………………………………………………………………………………………………………………………………………………………………………350 Type mismatch Tray …………………………………………………………………………………………………………………………………………………………………..350 Unsupported drive installed To continue, touch “OK” ………………………………………………………………………………………………………… 351 Unsupported supply in use OR Unsupported supply installed To continue, touch “OK”……………………………………. 351 Unsupported tray configuration ………………………………………………………………………………………………………………………………………………….. 351 Unsupported USB accessory detected Remove USB accessory ……………………………………………………………………………… 351 Upgrade Error………………………………………………………………………………………………………………………………………………………………………………………… 351 USB accessory not functional …………………………………………………………………………………………………………………………………………………….. 352 USB hubs are not fully supported Some operations may not work properly ……………………………………………………….. 352 USB is write protected To clear press “OK” ……………………………………………………………………………………………………………………………. 352 USB needs too much power Remove USB and then turn off and on ………………………………………………………………………… 352 USB not initialized ………………………………………………………………………………………………………………………………………………………………………………. 352 USB storage accessory removed Clearing any associated data ………………………………………………………………………………353 USB storage device failure To clear press “OK” …………………………………………………………………………………………………………………..353 USB storage file operation failed To clear press “OK” ………………………………………………………………………………………………………353 USB storage file system is full To clear press “OK” …………………………………………………………………………………………………………….353 Used supply installed To continue, touch “OK” OR Used supply in use Description ……………………………………………353 Verifying, Please Wait ………………………………………………………………………………………………………………………………………………………………………..354 Waiting for tray to lift ………………………………………………………………………………………………………………………………………………………………..354 Windows Login Required to Use this Feature ……………………………………………………………………………………………………………………….354 Wrong cartridge in slot…………………………………………………………………………………………………………………………………………………….354 very low OR Supplies very low………………………………………………………………………………………………………………………………….355 Index………………………………………………………………………………………………………………………………………………………………………………………………………………………………. 356 xiv

1 Document last updated
The following is the last time this document was updated: Last update: September 6, 2022
Document last updated 1

2 Control-panel message types
The control-panel messages and event code entries indicate the current printer status or situations that might require action. NOTE: Event log errors do not appear on the control-panel display. Open the event log to view or print the event log errors. A control-panel message displays temporarily and might require you (or the applicable user) to acknowledge the message by touching the OK button to resume printing or by touching the Stop button to cancel the job. With certain messages, the job might not finish printing, or the print quality might be affected. If the message is related to printing and the auto- continue feature is on, the printer will attempt to resume printing after the message has appeared for 10 seconds without acknowledgement. For some messages, restarting the printer might fix the problem. If a critical error persists, the printer might require service.
2 Chapter 2 Control-panel message types

3 Error-code and control-panel-message troubleshooting overview

This section provides information on error codes and searching for information.

Error codes (types and structure)

Error codes and control-panel messages display on the printer control panel to indicate the current printer status or situations that might require action. Error codes are numerical, or alphanumerical, and have a set structure with six characters (example: 13.WX.YZ).

The first two characters are numeric and represent the system component that is causing the error. For example, in error code 10.22.15, 10 = Supplies for HP LaserJets.

The remaining four characters (W, X, Y, and Z values) further define the error.

HP LaserJet and HP PageWide Enterprise error codes are documented in the control panel message document (CPMD) for each printer.

The CPMD is a comprehensive list of error codes, diagnostic and troubleshooting steps to clear or resolve the error, and other helpful information such as service mode pins and part numbers.

The CPMD is continually updated and republished with the latest information for the following error codes.

Table 3-1 ERROR CODES: The first two characters

Error code

System Component

System Error Description

10.WX.YZ 11.WX.YZ 13.WX.YZ 15.WX.YZ 17.WX.YZ 20.WX.YZ 21.WX.YZ
30.WX.YZ 31.WX.YZ

Supplies (LaserJet) Real-time clock Jam (LaserJet) Jam (PageWide) Supplies (PageWide) Printer memory Page
Scanner Document feeder

Supply error or supply memory error. Internal error with the clock on the formatter. Paper jam or open door jam error. Paper jam or open door jam error. Supply error or supply memory error. Insufficient memory or buffering error. Page complexity causing a decompression error when trying to process job. Flatbed scanner error occurring inside the unit. Document feeder, scanner, or jam error.

Error-code and control-panel-message troubleshooting overview 3

Table 3-1 ERROR CODES: The first two characters (continued)

Error code

System Component

32.WX.YZ

Backup, restore, or reset

33.WX.YZ

Security

40.WX.YZ 41.WX.YZ

Input/Output (I/O) Fuser, Laser scanner, or Paper path

42.WX.YZ
44.WX.YZ
45.WX.YZ
46.WX.YZ 47.WX.YZ 48.WX.YZ
49.WX.YZ 50.WX.YZ 51.WX.YZ 52.WX.YZ 54.WX.YZ 55.WX.YZ 56.WX.YZ 57.WX.YZ 58.WX.YZ 59.WX.YZ 60.WX.YZ 61.WX.YZ 62.WX.YZ
63.WX.YZ
65.WX.YZ 66.WX.YZ 67.WX.YZ

Firmware
Firmware
OXPd/Web Kit (PageWide)
Engine (LaserJet) Firmware Firmware
Firmware Fuser (LaserJet) Laser scanner (LaserJet) Laser scanner (LaserJet) Sensor DC controller (LaserJet) Paper handling (LaserJet) Fan Sensor Motor (LaserJet) Tray motor error (LaserJet) Engine (PageWide) System (LaserJet) Print bar (PageWide) Engine (LaserJet)
Connector Output accessory Input accessory

System Error Description
Backup, restore, or reset notification or error.
Backup, Disk, EFI BIOS, Firmware integrity (SureStart), or Trusted Platform Module (TPM) notification or error.
Partition manager, secure erase, or USB accessory error.
Miscellaneous error including general and misprint or mismatch errors typically involving (but not limited to) the fuser, the laser scanner, or the paper path.
Firmware failure involving the Event Log, Shell, System Manager, or other component.
Firmware failure involving a digital sending component.
Informational notifications involving the OXPd Web Kit (communications log).
Engine communication error.
Job parser or printer calibration error.
PJA job accounting, job management, or job pipeline error.
Firmware communication error.
Fuser error.
Laser scanner beam error.
Laser scanner startup error.
Sensor error (not jam related).
DC controller communication error.
Paper input/output or accessory error.
Fan error.
Engine sensor failure.
Motor error.
Tray lifting or pick up error.
Print engine error with the 8bit data package.
LaserJet internal system error.
PageWide print system error.
General engine error (electrical, communication, etc.).
Output accessory connection error.
Output accessory error.
Input accessory connection error

4 Chapter 3 Error-code and control-panel-message troubleshooting overview

Table 3-1 ERROR CODES: The first two characters (continued)

Error code

System Component

69.WX.YZ

Duplexer

70.WX.YZ

DC controller (LaserJet)

80.WX.YZ

Managed device

81.WX.YZ

Near Field Communication (NFC)

82.WX.YZ

Memory (hard disk, EMMC, etc.)

90.WX.YZ

Internal diagnostics

98.WX.YZ 99.WX.YZ

Hard disk Firmware installer

System Error Description
Duplexer error. DC controller firmware error. Embedded Jetdirect error. Wireless, Bluetooth or internal EIO error. Disk hardware error. Internal test of systems (i.e. disk, CPB, display) or interconnection error. Hard disk partition error. Remote Firmware Upgrade (RFU), firmware install (engine or accessory), or disk error.

Error codes (types and structure) 5

4 How to search for printer documentation
The CPMD, error codes, and other support documentation for each printer is found on the internal HP portals. These portals are on WISE for Channel (please see Accessing WISE for HP channel partners (HP Partner Portal) on page 6 below for instructions on how to navigate to the site) and WISE . WISE for Channel is available to HP channel partners and WISE is available to call agents, service technicians, and other HP internal users. The level of detail available will depend on your access credentials. To learn how to find support content in WISE, watch the video here.
WISE – How to access and use
Learn how to access and use Web-based Interactive Search Engines (WISE) to locate available support information. WISE is a repository of technical support documentation including service manuals, user guides, videos, and general support information.
Accessing WISE
Learn how to access Web-based Interactive Search Engines (WISE) if you are an HP channel partner or an internal HP user.
Accessing WISE for HP channel partners (HP Partner Portal)
Learn how to access WISE by accessing the HP Partner Portal if you are an HP Channel Partner. NOTE: If this is your first visit to the HP Partner Portal, you will be asked to create an account. Follow the setup directions using your HP Partner credentials. 1. Open the HP Partner First Portal located at https://partner.hp.com.
6 Chapter 4 How to search for printer documentation

2. Select the Services & Support tab, and then select Technical Support. 3. Select Technical Documentation. 4. You will be taken to the WISE portal.
Accessing WISE for HP channel partners (HP Partner Portal) 7

Play the video: View a video of how to access WISE (HP channel partners)
Accessing WISE for internal HP users
Learn how to access WISE if you are an internal HP user. 1. Open one of the Web-based Interactive Search Engines (WISE) URLs listed below. 2. Select Commercial from the drop-down menu.
3. You will be taken to the WISE homepage.
AMS https://support.hp.com/wise/home/ams-en https://support.hp.com/wise/home /ams-es https://support.hp.com/wise/home/ams-pt https://support.hp.com/wise/home/ams-fr APJ https://support.hp.com/wise/home /apj-en https://support.hp.com/wise/home/apj-ja https://support.hp.com/wise/home/apj-ko https://support.hp.com/wise/home/apj- zh-Hans https://support.hp.com/wise/home/apj-zh-Hant
8 Chapter 4 How to search for printer documentation

https://support.hp.com/wise/home/apj-th EMEA https://support.hp.com/wise/home /emea-en Play the video:
View a video of how access WISE (internal HP users)
Using WISE to search for error codes
Learn how to use WISE to look up error codes. NOTE: The model used in the instructional videos is an example. The same steps apply to all printer models. You will need the printer type (e.g. HP LaserJet), model number (e.g. M607), and bundle option (e.g. dn, dh, z).
Search for error codes using the lookup widget
Learn how to search for a specific error code using the WISE Error Code Lookup widget. 1. Select Products in the navigation bar of the WISE portal home page. 2. Using the type, model number and bundle option of the printer to be repaired, select HP Printers >
Type of Printer > Model Group > Model Number > Bundle Option > Product Number, and then select Launch Product Detail Page. The PDP page will open.
Using WISE to search for error codes 9

3. Enter the error code in the widget in the Error Code Lookup area at the bottom-right of the screen and click the search icon or press the Enter button.
4. Select the desired topic from the search results.
Search for error codes from the WISE home page
Learn how to search for a specific error code from the WISE home page. 10 Chapter 4 How to search for printer documentation

1. Enter the model number in the search field on the WISE home page. The search is predictive, and a drop-down menu will appear with available selections. NOTE: Selecting the series item from the drop-down list is recommended for the most accurate search return.
2. Enter the error code in the search field. 3. Select the desired topic from the search results.
Using WISE to access repair and replace videos for FRUs
Learn how to use WISE to access repair and replace videos for FRUs. Using WISE to access repair and replace videos for FRUs 11

NOTE: The model used in the instructional videos is an example. The same steps apply to all printer models. You will need the printer type (e.g. HP LaserJet), model number (e.g. M607), and bundle option (e.g. dn, dh, z).
Search for a printer’s Product Detail Page (PDP)
Learn how to search WISE for product specific information. Quickly review the steps and then play the video. 1. Select Products in the navigation bar of the WISE portal home page. 2. Using the type, model number and bundle option of the printer to be repaired, select HP Printers >
Type of Printer > Model Group > Model Number > Bundle Option > Product Number, and then select Launch Product Detail Page. The PDP page will open.
3. Select the link to Videos in the Other Content menu at the bottom-right of the screen.
12 Chapter 4 How to search for printer documentation

4. Select the desired video from the list of videos.
Play the video: View a video of how to search for the printer’s Product Detail Page (PDP)
Perform a model number search using the search function
Learn how to search WISE using the model number. Quickly review the steps and then play the video. 1. Enter the model number in the search field on the WISE home page. The search is predictive, and a
drop-down menu will appear with available selections. NOTE: Selecting the series item from the drop-down list is recommended for the most accurate search return.
2. Click the search icon to the right. Perform a model number search using the search function 13

3. To refine the search results, select the radio button labeled video in the upper-right portion of the screen.
TIP: To refine video search results, append a part name to the model detail shown in the search bar. For example, adding the word fuser to the detail in the search bar will return videos related to repair and replacement of the fuser.
Play the video: View a video of how to perform a model number search
14 Chapter 4 How to search for printer documentation

5 Printer service information
Service pin for printer Last update: September 6, 2022 Service mode PIN numbers: M651: 4065114 M680: 4068014 NOTE: When possible, always update the printer firmware to the latest available version at HP.com as part of the troubleshooting performed for any of the following errors. After the firmware updates, re-enable autosend through the control panel
Printer service information 15

6 Numerical control panel messages
Use the following numerical error message troubleshooting to resolve your issue.
10.WX.YZ error messages
10.wx.yz error messages
Errors in the 10.* family are related to toner cartridges and other supply items that require regular replacement as part of routine printer maintenance. Order replacement supplies and install them as necessary. To order parts, go to .To order parts, go to https://www.hp.com/buy/parts. Use the following list to identify the supply item affected: NOTE: Not all printers have all of these supplies. 10.00.XX = Black toner cartridge 10.01.XX = Cyan toner cartridge 10.02.XX = Magenta toner cartridge 10.03.XX = Yellow toner cartridge 10.10.XX = Transfer roller 10.22.XX = Transfer Belt 10.23.XX = Fuser kit 10.31.XX = Toner collection unit 10.39.XX = Docum

hp MFP M680 Color LaserJet Enterprise User Manual

MFP M680 Color LaserJet Enterprise

References

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