PHONAK Remote Support Or In-Person Appointment Installation Guide
- June 9, 2024
- PHONAK
Table of Contents
PHONAK Remote Support Or In-Person Appointment Installation Guide
Reason for the visit
- Ear discomfort
- Fluctuating hearing
- Suspected fit issues
- Hearing aid not turning on/charging
- Annual audiometric testing, otoscopy
- Suspected change in hearing/tinnitus/vertigo
- Hearing aid not connecting to my Phonak or my Phonak Junior app
- Feedback/whistling when wearing hearing aid
Stop. Schedule in-person appointment
Mr. Jones, let’s get an in-person appointment scheduled for you now!
- Follow-up/general questions
- Reset a trial hearing aid
- Minor fine tuning
- Adding additional programs
- Changing multifunction button behavior, etc.
Remote Support session possible. Continue to #2.
Mr. Jones, would you be interested in a Remote Support video appointment?
Individual client needs
- Preference for in-person visit
- Difficulty communicating over a video session
Stop. Schedule in-person appointment
Mr. Jones, it sounds like an in-person appointment is what you need. Let’s
get that scheduled right now.
- Preference for Remote Support
- Unable to come in for in-person appointment
- Minimal issues with handling of hearing aids
- Comfortable with or willing to use technology
- Ability to troubleshoot or has a support person to help
Remote Support session possible. Continue to #3.
Mr. Jones, I am glad that a Remote Support video appointment is convenient for you! Let’s just make sure we have the technology to do this.
Technology
- Phonak hearing aids without wireless direct connectivity
- Inadequate Wi-Fi
- Non-compatible phone
- No myPhonak or myPhonak Junior app
Schedule in-person appointment
Mr. Jones, we need to do an in-person appointment this time, but thank you for
your interest in Remote Support. Your HCP can tell you more about it at your
appointment!
- Phonak hearing aids with wireless direct connectivity
- Adequate Wi-Fi
- Apple®1 or Android™2 smartphone, supporting Bluetooth®3 4.2, iOS 12.0 or Android 7.0
- Downloaded myPhonak or myPhonak Junior app
Schedule a Remote Support appointment
Mr. Jones, would you be available for a Remote Support video appointment on
___?
Remote Support sessions complement in-person service delivery! They can be straightforward and similar to an in-person visit even with the use of technology. Encourage family attendance for both types of visits!
- Be sure to inform your staff of individual clinical preferences and office protocol which may pre-determine appropriateness of the type of appointment scheduled.
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- Android is a trademark of Google LLC.
- The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Sonova AG is under license.
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