Shark AX950 Series APEX Powered Lift-Away FAQs
- June 9, 2024
- Shark
Table of Contents
Shark AX950 Series APEX Powered Lift-Away FAQs
This article contains the FAQs for the AX950 Series Shark® APEX® Powered Lift- Away®. This supports the following product SKUs AX950, AX951, AX952, and AX952BRN.
FAQs
General questions
What is the Shark APEX DuoClean Powered Lift-Away?
Shark’s most advanced upright vacuum, with full-sized Shark power and capacity. It features DuoClean Technology to deep-clean carpets and bare floors, Noise Reduction and Active Glide Technology, Advanced Anti-Allergen Complete Seal, and a detachable canister for portable multi-floor cleaning.
What is Shark APEX Advanced Anti-Allergen Complete Seal Technology?
If your vacuum is an unsealed HEPA vacuum, dirt and allergens you vacuum up
can escape back into the air that you breathe before they even reach the HEPA
filter. With Advanced Anti-Allergen Complete Seal Technology incorporated into
the HEPA filter, the vacuum emits 10x fewer particles than HEPA standards
require.
Based on ASTM F1977 of particles 0.3 microns and larger.
What is Powered Lift-Away?
Powered Lift-Away extends your reach so you can clean every tough-to-reach access of your home at the push of a button. The pod detaches so the motorized floor nozzle can access baseboards and corners, and under tables, beds, and other furniture. Remove the nozzle or wand to clean ceilings, stairs, and other above-floor areas.
Can I turn the headlights off?
The powerful LED headlights are designed to illuminate debris in dark spaces to make cleaning even more efficient. Headlights will illuminate whenever the power is on and are designed to last the life of the vacuum.
General questions about using the vacuum:
How do I begin cleaning floors?
The Shark APEX DuoClean Powered Lift-Away Speed has three powerful settings for cleaning.
For bare floors, delicate area rugs, and when using accessories: Press the power button on the vacuum pod to turn on suction, then slide the surface selector to “Hard Floor.” Tilt the handle back while you gently step on the floor nozzle. Note that the brushrolls will spin slowly in this mode.
For low pile carpets: Press the power button on the vacuum to turn on the suction. Slide the surface selector to “Carpet/Low Pile”. While the power is on, tilt the handle back while you gently step on the floor nozzle. The brushrolls will begin spinning.
For thick carpets and area rugs: Press the power button on the vacuum to turn on the suction. Slide the surface selector to “Thick Carpet/Area Rug”. While the power is on, tilt the handle back while you gently step on the floor nozzle. The brushrolls will begin spinning.
How do I remove the handle to clean above floors?
Press the handle release button on the back of the handle with one hand. Gently pull up with the other hand to remove the handle from wand. Add the desired accessory and begin cleaning.
How do I remove the handle with extension wand to clean above floors?
First, remove the cord from the cord clip, then press the wand release button located near the top of the canister behind the wand. Gently pull up on the handle to remove the wand. Add the desired accessory to the end of the wand and begin cleaning. To replace, simply guide the wand behind the canister and press down until you hear a click.
How do I detach the Pod for portable cleaning?
Lift-Away cleaning mode allows you to vacuum anywhere. To convert from upright to Lift-Away mode, quickly release the cord by turning the top cord wrap. Then press the Lift-Away and Wand Release buttons on the top of the pod. This will unlock the handle with wand and detach the pod from the floor nozzle. These buttons can be pushed at the same time to release both at once, or pushed separately if you want to release just the canister or just the cleaning wand. Next, pull the pod up by the handle while gently stepping on the floor nozzle. You are now ready to clean stairs, your car, and other hard-to-reach areas. You can attach the cord to the cord hook just below the handle to keep it out of your way while vacuuming.
How do I turn the vacuum off?
To turn the vacuum off, press the power button. The next time you turn the vacuum on, it will start in the mode in which you left it.
General questions about maintenance:
How do you maintain the brushroll and Soft roller?
Make sure the unit is unplugged. To open the brushroll garage, push up both sliders on the floor nozzle simultaneously and the lid will pop open. To remove any string, hair, or debris that may be wrapped around the brushroll, use scissors to cut along the groove. Close the brushroll garage lid completely before using vacuum. Press down on both sides of the lid until it clicks into place.
The soft brushroll pull tab is located on the right side of the nozzle and be accessed only once the garage door is off. If needed, wash the soft roller using only water and let air-dry completely for at least 24 hours. Do not put brushroll in the dishwasher or washing machine.
How do I clean the filters and how often?
Make sure the unit is unplugged.
Pre-Motor filters – Remove the dust cup and pull the foam filter out from the motor housing. Then remove the felt filter using the small ribbon pull tab. Rinse filters thoroughly in lukewarm water until the water runs clear. Squeeze out excess water and let air-dry completely for at least 24 hours before replacing. Do not place filters in the dishwasher or washing machine. To replace inside the vacuum once dry, put the felt filter in first, then add the foam filter.
Post-Motor filters – Remove the filter cover from the front of the vacuum by pulling the latch from under the motor housing. Remove the HEPA filter cartridge and rinse under lukewarm water, dirty side down, until the water runs clear. Allow the filter to air-dry completely for 24 hours. Once the HEPA filter is dry, place it back into the vacuum, then replace the cover by lining up the tabs on one side and swinging the door closed until it clicks into place.
How do I remove and empty the dust cup?
Pinch the Dust Cup Release latches on the rear top of the dust cup handle and lift the dust cup up and away from the vacuum body. Note: The dust cup should be emptied each time you vacuum and periodically during cleaning, when the dust cup appears full.
Hold the dust cup over the trash and press the bottom door release button on the front of the unit. Tap gently to empty contents. To close, press the door shut until it clicks into place. If needed, turn the dust cup upside down over the trash and press the top door release button. Tap gently to remove contents or wipe clean with a soft cloth.
For optimal performance, empty the dust cup when debris reaches the “max fill” line.
Product Specifications:
Where is the product manufactured?
The Shark APEX DuoClean with Zero-M Powered Lift-Away is manufactured by our high-quality vacuum manufacturing partners in China.
What is the total cord length?
The cord is 30 feet long.
What are the dimensions of the vacuum?
The vacuum is 12 inches long, 11.2 inches wide, and 46 inches deep.
What is the vacuum made of?
The Shark APEX DuoClean Powered Lift-Away is produced with a combination of durable plastics, like ABS and PP, along with some metal and rubber components.
What is the dust cup capacity?
The dust cup capacity is 0.9 quarts.
What is the voltage?
120 Volts
What is the wattage?
1350 Watts
What is the Amperage?
11.3 Apms
What is the weight?
This unit weighs 16.25 lbs.