UrbanUtilities Developer Services Portal How To Guides Instructions

UrbanUtilities Developer Services Portal How To Guides

HOW TO REGISTER A NEW DEVELOPER SERVICES PORTAL ACCOUNT

• New customer? As a new customer and first time user of the new Developer Services Portal, you will need to register an account.
• Existing Portal account holder? As a current or return Portal user, you will need to register a new account using the same email as you did in the old Portal.
• Follow Steps 1-4 to set up a new account.
• Can’t remember your previous email login or need help? Contact DeveloperServicesPortalSupport@urbanutilities.com.au.
• GET STARTED: Select the option you require in the banner across the top of the page, or select an action tile under the Welcome message.

HOW TO NAVIGATE AROUND THE NEW DEVELOPER SERVICES PORTAL

1. View applications in progress
2. View completed or historical applications
3. View any information requests
4. Update my profile

• GET STARTED: Click the green Start an Application button on the Welcome screen, shown in the yellow box below

HOW TO SUBMIT AN APPLICATION

• The following applications can be lodged in the new Developer Services Portal:
  • Standard Connection
  • Non-Standard Connection
  • Services & Design Advice (previously called Services Advice Notice or SAN)
• GET STARTED: Click the green Start an Application button on the Welcome screen, shown in the yellow box below
• Select the application type from the drop-down box (example of Standard Connection in yellow box above).
• View the guidance text under application type before clicking the Start button.
• When you are ready to begin, click Start.
• When making your application, you have the option to complete and move to the Next stage, go back to the Previous stage, or click on the Save and exit button to resume the application at another time (yellow box above).
• Guidance text is provided at each stage to assist you.
• All the information you provide is added to the Summary where you can check your application before clicking Submit (yellow box above).
• You need to email supporting documents, e.g. Owner’s Consent Form or development site plan to developerfilesupload@urbanutilities.com.au and reference your application number.
• You can request a charge notice by emailing developer services at developmentenquiries@urbanutilities.com.au Please reference your application number and advise details of your preferred addressee for the charge notice.
• After submitting the application, you can view it’s progress in the application workflow (yellow box above).
• Next, you are required to pay any outstanding fees. Click the Pay My Application Fees button to go directly to the payment gateway.
• Note: You can check your application status or stage at any time by going to Application in Progress in the banner at the top of the page.

HOW TO ACTION AN INFORMATION REQUEST

• At any time throughout the application process, we may need further information in order to proceed.

• How do I know if I need to provide more information?

  1. You will be sent an email that includes a link back into the Developer Services Portal.
  2. You can log into the Developer Services Portal to view any current or outstanding Information Requests.

• If you need to provide more information, you will be notified by email. The email message contains a Developer Services Portal link to allow you to directly respond to the Information Request.

• Click on the Pencil icon to edit your response.

• When you have completed your response, click the Response Complete checkbox.

• Click Save.

• At any time, you can click on the Information Requests tab in the top banner, or the Information Requests tile on the Home page to view any current or outstanding Information Requests awaiting response.

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