Xiaomi 864765 Robot Vacuum-Mop Instruction Manual

864765 Robot Vacuum-Mop
Instruction Manual

WARRANTY NOTICE

THIS WARRANTY GIVES YOU SPECIFIC RIGHTS, AND YOU MAY HAVE OTHER RIGHTS CONVEYED BY LAWS OF YOUR COUNTRY, PROVINCE OR STATE. INDEED, IN SOME COUNTRIES, PROVINCES ORSTATES, CONSUM-ER LAW MAY IMPOSE A MINIMUM WARRANTY PERIOD. OTHER THP,N AS PERMITTED BY LAW XIAOMI DOES NOT EXCLUDE, LIMIT OR SUSPEND OTHER RIGHTS YOU MAY HAVE. FOR A FULL UNDERSTANDING OF YOUR RIGHTS WE INVITE YOU TO CONSULT THE LAWS OF YOUR COUNTRY, PROVINCE OR STATE.
1.LI MITED PRODUCT WARRANTY
XIAOMI warrants that the Products are free from defects in materials and workmanship under normal use and use in accordance with the respective Product user manual, during the Warranty Period.
The duration and conditions related to the legal warranties are provided by respective local laws. For more information about the consumer warranty benefits, please refer to Xiaomi’s official website https://w.ew.mi.com/en/- service/warranty/. Xiaomi warrants to the original purchaser that its Xiaomi Product will be free from defects in materials and workmanship under normal use in the period mentioned above. Xiaomi does not guarantee that the operation of the Product will be uninterrupted or error free. Xiaomi is not liable for damages arising from non-compliance with the instructions related to the use of the’Product.
2.REMEDIES
If a hardware defect is found and a valid claim is received by Xiaomi within the Warranty Period, Xiaomi will either (1) repair the product at no charge, (2) replace the product, or (3) refund the Product, excluding potential shipping costs.
3.HOW TO OBTAIN WARRANTY SERVICE
To obtain warranty service, you must deliver the Product, in its original packaging or similar packaging providing an equal degree of Product protection, to the address specified by Xiaomi. Except to the extent prohibited by applicable law, Xiaomi may require you to present proofs or proof of purchase and / or comply with registration requirements before receiving warranty service.
4.EXCLUSIONS AND LIMITATIONS
Unless otherwise stipulated by Xiaomi, this Limited Warranty applies only to the Product manufactured by or for Xiaomi and identifiable by the trademarks, trade name or “Xiaomi” or °Mr logo. The Limited Warranty does not apply to any (a) Damage due to acts of nature or God, for example, lightning strikes, tornadoes, flood, fire, earthquake or other external causes; (b) Negligence; (c) Commercial use; (d) Alterations or modifications to any part of the Product; (e) Damage caused by use with non-Xiaomi products; (f) Damage caused by accident, abuse or misuse; (g) Damage caused by operating the Product outside the permitted or intended uses described by Xiaomi or with improper voltage or power supply; or (h) Damage caused by service (including upgrades and expansions) performed by anyone who is not a representative of Xiaomi. It is your responsibility to backup any data, software, or other materials you may have stored or preserved on the product. It is likely that the data, software or other materials in the equipment will be lost or reformatted during the service process, Xiaomi is not responsible for such damage or loss. No Xiaomi reselier, agent, or employee is authorized to make any modifica- tion, extension, or addition to this Limited Warranty. If any term is held to be illegal or unenforceable, the legality or enforceability of the remaining terms shall not be affected or impaired. Except as prohibited by laws or othewise promised by Xiaomi, the after-sales services shall be limited to the country or region of the original purchase. Products which were not duly imported and/or were not duly manufac-tured by Xiaomi and/or were not duly acquired from Xiaomi or a Xiaomi’s official seller are not covered by the present warranties. As per applicable law you may benefit from warranties from the non-official retailer who sold the product. Therefore, Xiaomi invites you to contact the retailer from whom you purchased the product. The present warranties do not apply in Hong Kong and Taiwan.
5.11V1PLIED WARRANTIES
Except to the extent prohibited by applicable law, all implied warranties (including warranties of merchantability and fitness for a particular purpose) will have a limited duration up to a maximum duration of this limited warranty. Some jurisdictions do not allow limitations on the duration of an implied warranty, so the above limitation will not be applied in these cases.
6.DAMAGE LIMITATION
Except to the extent prohibited by applicable law, Xiaomi shall not be liable for any damages caused by accidents, indirect, special or consequential damages, including but not limited to loss of profits, revenue or data, damages resulting from any breach of express or implied warranty or condition, or under any other legal theory, even if Xiaomi has been informed of the possibility of such damages. Some jurisdictions do not allow the exclusion or limitation of special, indirect, or consequential damages, so the above limitation or exclusion may not apply to you.
7.XIAOIVII CONTACTS
For customers, please vice/warranty/ The contact person for the after-sale service maybe any person in Xiaomi’s authorized service network, Xiaomi’s authorized distributors or the final vendor who sold the products to you. If in doubt please contact the relevant person as Xiaomi may identify.
visit the website: https://www.rni.com/en/ser-

Safety Information

Usage Restrictions

• This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved.
• This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety.
• Children should be supervised to ensure that they do not play with the appliance.
• Cleaning and user maintenance shall not be made by children without supervision (EU).
• Please keep the cleaning brush out of reach of children.
• Keep hair, loose clothing, fingers, and all parts of body away from openings and moving parts.
• Do not use the vacuum-mop to clean any burning substances.
• Do not pick up the vacuum mop by its laser radar cover.
• Make sure the vacuum-mop is turned off and the charging dock is unplugged before cleaning or performing maintenance.
• This vacuum-mop is only intended to clean floors in a home environment. Please do not use it outdoors such as on an open balcony or on a surface that is not a floor like a sofa, or in a commercial or industrial setting.
• Do not use the vacuum-mop in an area suspended above ground level, such as a loft, open balcony, or on top of furniture, unless a protective barrier is present.
• Do not use the vacuum-mop at an ambient temperature above 35°C or below 0″C or on a floor with liquids or sticky substances.
• Pick up any cables from the floor before using the vacuum-mop to prevent it from dragging them while cleaning.
• Pick up any fragile or loose items from the floor, such as vases or plastic bags, to prevent the vacuum-mop from being obstructed of bumping into them and causing damage.
• Do not place children, pets, or any item on top of the vacuum-mop while it is stationary or moving.
• Do not use the vacuum-mop to clean the carpet.
• Do not allow the vacuum-mop to pick up hard or sharp objects such as building materials, glass, or nails.
• Do not spray any liquid into the vacuum-mop (make sure the dust compartment is thoroughly dry before its reinstalling).
• Do not place the vacuum-mop upside down (laser radar housing should never touch the ground).
• Only use this product as directed in the user manual or quick start guide. Users are responsible for any loss or damage arising from improper use of this product.

Hereby, Foshan Viomi Electrical Technology Co., Ltd., declares that the radio equipment type STYTJO2YIV: is in compliance with Directive 2014/53/EU. The full text of the EU declaration of conformity is available at the following internet address: http://wwwmi.corniglobal/service/supportideclaration.html
Batteries and Charging

• Do not use any third-party battery, charger, or charging dock. Use only with <8LJ24W200120P-V> supply unit.
• The appliance must be disconnected from the supply mains when removing the battery.
• This appliance contains batteries that are only replaceable by skilled persons.
• Do not place the charging dock near a heat source, such as a radiator.
• Do not wipe any part of the vacuum-mop with a wet cloth or other liquid.
• If the supply cord is damaged, it must be replaced by the manufacturer, its service agent or qualified persons in order to avoid a hazard.
• Do not improperly dispose of old batteries. Before discarding the vacuum-mop, make sure the vacuum-mop is unplugged and the battery must be removed and disposed of in an environmentally safe manner.
• Make sure the vacuum-mop is turned off when being transported and kept in its original packaging if possible.
• If the vacuum-mop will not be used for an extended period, fully charge it, then turn it off and store it in a cool, dry place. Recharge the vacuum-mop at least once a month to prevent battery damage.

This product’s laser radar meets the IEC 60825-1:2014 Standard for Class 1 laser product safety and does not produce laser radiation hazardous to the human body.

Product Overview

Product & Accessories List Note: Illustrations of product, accessories. and user interface in the user manual are for reference purposes only. Actual product and functions may vary due to product enhancements.
Vacuum-Mop Accessories

Accessory Box Contents

Dock Press to send vacuum-mop back to charging dock.
Power/Cleanup Button Press to start or pause cleaning. Press and hold for 3 seconds to turn the vacuum-mop on or off.
Indicator Status

Slowly blinking yellow| Returning to dock to charge/Low battery| Blinking white| Wi-Fi not connected
---|---|---|---
Breathing yellow| Charging| Slowly blinking white| Waiting for the network configuration
Blinking red| Error| Breathing white| Turing on/Updating firmware
White| Turned on/Working normally/Fully charged/Wi-Fi Connected

Installation

1. Connect the charging dock to the power outlet.

2. Install the side brush on the upper-left corner of the vacuum-mop, as shown in the figure. An extra side brush in the package is provided as a spare and does not need to be installed.
   

3. Place the charging dock on a level ground against a wall.
   

4. When using the vacuum-mop for the first time, press and hold the button 0 for 3 seconds to turn on the vacuum-mop. Once the indicator lights up, manually place the vacuum-mop onto the charging dock to charge. Then just press the button 0- when the vacuum-mop is cleaning, it will automatically go to the charging dock to recharge.
   
   White: Turned on/Working normally/Fully charged/Wi-Fi Connected Breathing yellow: Charging Blinking red: Error

Installing Accessories for Desired Mode
Cleanup mode: Install the dust compartment or 2-in-1 dust compartment with water tank.

1. Open the cover of the vacuum-mop and place the dust compartment or 2-in-1 dust compartment with water tank in the direction shown until it locks into place.

2. Turn on the vacuum-mop. It is now ready to start cleaning.

Vacuuming and mopping mode: Install 2-in-1 dust compartment with water tank, mop pad holder, and mop pad.

1. Open the 2-in-1 dust compartment with water tank lid, fill up the tank, then reattach the lid.

2. Install the 2-in-1 dust compartment with water tank into the vacuum-mop until it locks into place.

3. Attach the mop pad to the holder and press the velcro strips firmly together.

4. Pinch the clips, install the mop pad holder horizontally into the bottom of the vacuum-mop, as illustrated.

5. Turn on the vacuum-mop. It is now ready to start vacuuming and mopping.

Precautions:

1. Do not place the charging dock in an area with direct sunlight.
2. Make sure there are 0.5 meters or more of open space on either side of the charging dock and more than 1.5 meters in front.
3. If the vacuum-mop is unable to turn on due to low battery, place it directly onto the charging dock to recharge.
4. The vacuum-mop will automatically turn on when it is on the charging dock.
5. The vacuum-mop cannot be turned off when it is on the charging dock.
6. Remove the 2-in-1 dust compartment with water tank and mop pad holder when the vacuum-mop is charging or not in use.
7. Use the virtual wall or set restricted areas for carpeted areas to prevent the vacuum-mop from getting caught on the carpet.
8. Regularly clean the dust compartment to prevent excess dirt accumulation. This can avoid reducing the cleaning performance of the vacuum-mop.
9. In cleanup mode, the vacuum-mop can do the cleaning with either the dust compartment or 2-in-f dust compartment with water tank installed.

How to Use

Turning On/Off
When the vacuum-mop is on the charging dock, it will automatically turn on and cannot be turned off. To manually turn on the vacuum-mop, press and hold the button until the indicator lights up. When the vacuum-mop is in standby mode and not on the charging dock, press and hold the button to turn it off.
Cleaning
Turn the vacuum-mop on, then press the button . Depending on the accessory installed, the vacuum-mop will automatically begin vacuuming or mopping.
Recharging
Turn the vacuum-mop on, then press the button to send the vacuum-mop to the dock to recharge.
When the vacuum-mop completes the cleaning task, it will automatically return to the dock for recharging, and the indicator is blinking yellow. If the vacuum-mop starts running low battery during a cleaning task, it will automatically return to the charging dock to recharge. Once the vacuum-mop is fully charged, it will resume cleanup where it left off. If the vacuum-mop automatically shuts down due to low battery, manually place it onto the charging dock, and make sure the charging terminals have a good contact.
Pausing
While the vacuum-mop is running, press any button to pause it, then press the button to resume cleaning. Pressing the button 0 will end the current cleaning task and send the vacuum-mop back to the charging dock.
Sleep Mode
The vacuum-mop will automatically enter sleep mode after 5 minutes of inactivity. To wake it up, press any button or use the app.

• The vacuum-mop will not enter sleep mode while on the charging dock.
• The vacuum-mop will automatically turn off after being in sleep mode for 12 hours.

Fault Status
If the vacuum-mop encounters an error during operation, the indicator will blink red and you will hear a voice alert. To check for a solution, please refer to the Troubleshooting section. If no action is taken within 5 minutes, the vacuum-mop will automatically enter sleep mode.
Adding Water or Cleaning Mop Pad During Cleaning
If you need to add more water to the vacuum-mop or clean the mop pad during a cleaning task, press any button to pause the vacuum-mop, then remove the 2-in-1 dust compartment with water tank. After adding water or cleaning the mop pad, reinstall the 2-in-1 dust compartment with water tank and mop pad, then press the button to resume the cleaning task.
Cleaning Preferences
Four suction modes are available in the Mi Home/Xiaomi Home app: Silent, Standard, Medium, and Turbo. The default mode is Standard.
Do Not Disturb Mode
In the Do Not Disturb mode, the vacuum-mop will not resume cleanup, perform scheduled cleanup, or issue voice alerts. Do Not Disturb Mode is enabled by default and can be disabled via the app.
Resuming Cleanup
The vacuum-mop has a feature of resuming cleanup. If the vacuum-mop starts running low battery during a cleaning task, it will automatically return to the charging dock to recharge. Once the vacuum-mop is fully charged, it will resume cleanup where it left off. If the cleaning task is manually ended while the vacuum-mop is charging, cleanup will not be resumed.
Zoned Area
You can use the app to set up the zoned area, then the vacuum-mop will clean up within the zoned area you selected.
Clean There
You can set a specified area on the map via the app, then the vacuum-mop will automatically navigate to the area and clean a square-shaped area of 2 x 2 meters.
Scheduled Cleanup
You can schedule cleaning times in the app. The vacuum-mop will automatically start cleaning at the scheduled times, then return to the charging dock after the cleaning is completed.
Note: The vacuum-mop will not do the scheduled cleanup during the Do Not Disturb period if Do Not Disturb mode is enabled.
Virtual Walls/Restricted Areas
You can set up virtual walls and restricted areas in the app to prevent the vacuum-mop from entering areas you wish not to clean.
Smart Mapping
You can use the app to enable smart mapping. This allows the vacuum-mop to automatically update its map after completing a cleaning task and recharging.

Connect with Mi Home/Xiaomi Home App

This product works with Mi Home/Xiaomi Home app sr. Control your device, and interact it and other smart home devices with Mi Home/Xiaomi Home app.
Scan the QR code to download and install the app. You will be directed to the connection setup page if the app is installed already. Or search “Mi Home/Xiaomi Home” in the app Store to download and install it.Open Mi Home/Xiaomi Home app, tap “+” on the upper right, and then follow prompts to add your device. “The app is referred to as Xiaomi Home app in Europe (except for Russia). The name of the app displayed on your device should be taken as the default.
Note: The version of the app might have been updated, please follow the instructions based on the current app version.
Resetting Wi-Fi
When switching to a new router or changing your Wi-Fi password, you wilt need to reset the vacuum-mop’s Wi-Fi connection. Turn on the vacuum-mop, then simultaneously press and hold the buttons Cr and for seconds until you hear a voice saying “Waiting for the network configuration”. Once the Wi-Fi connection is successfully reset, you can reconnect the vacuum-mop.
Note: Only 2.4 Gl-iz Wi-Fi networks are supported.
Restoring Factory Settings
Press and hold the button  for 5 seconds. When you hear a voice saying “Factory settings will be restored”, press and hold the button again for 5 seconds until it says “Restoring factory settings”. When the settings are successfully restored, all user data will be cleared, and you will hear a voice saying “Factory settings restored successfully”.

Care & Maintenance

Dust Compartment

1. Open the cover of the vacuum-mop, remove the dust compartment, then open the lid as shown in the figure.

2. Empty the contents of the dust compartment.

3.  Clean the dust compartment using the included cleaning brush.

4. Reinstall the dust compartment into the vacuum-mop until it clicks into place, then close the cover of the vacuum-mop.

2-in-1 Dust Compartment with Water Tank

1. Open the cover of vacuum-mop, remove the 2-in-1 dust compartment with water tank, then remove the filter as shown in the figure.

2. Empty the contents of the dust compartment. Clean the compartment using the cleaning brush, then align and reinstall the filter.

3. Reinstall the 2-in-1 dust compartment with water tank into the vacuum-mop until it clicks into place, then close the cover of the vacuum-mop.

Filter

To clean the filter in the dust compartment and 2-in-1 dust compartment with water tank, remove it as indicated in the diagram.

• After rinsing the filter with water, make sure it is thoroughly dry when reinstalling the filter into the dust compartment or 2-in-1 dust compartment with water tank.
• To prevent the filter from becoming clogged, it is recommended to regularly clean the filter using the cleaning brush.
• It is recommended to replace the filter every 3 to 6 months.

Brush

1. Flip the vacuum-mop over and pinch the clips to remove the brush cover.
2. Remove the brush and the brush bearing.
3. Use the cleaning brush to clean the brush.
4. Reinstall the brush and its bearing, then put back and press down the brush cover until it locks into place.

Note: It is recommended to replace the brush every 6-12 months for optimal cleaning effectiveness.
Side Brush
Periodically remove and clean the side brush.
It is recommended to replace the side brush every 3-6 months for optimal cleaning effectiveness.
Cliff Sensors
Clean the cliff sensors every three months using a soft cloth.

FAQ

vacuum•mop, then try again.
2.The ambient temperature is too low (below 0°C) or too high (above 35°C).
Vacuum-mop does not start cleaning| The battery level is low. Recharge the vacuum-mop, then try again.
.Vacuum-mop does not return to charging dock| 1.There are too many obstructions around the charging dock. Place the charging dock in a more open area.
2.The vacuum-mop is too far away from the charging dock. Move it nearer to the charging dock and try again.
V.acuum-rnop is Malfunctioning| Turn off the vacuum-mop, then turn it on again.
VaCtium-mop makes an noise| A foreign object might be caught in the brush, side brush, or the left/right wheel. Turn off the vacuum-mop and remove any debris.
Vac;Jui-n-mop no longer cleans efficiently, or . leav’es dust behind| 1.The dust compartment is full. Please empty the contents.
2.The filter is blocked. Please clean it.
3.A foreign object is caught in the brush. Please clean it.
‘,/acuuin-rnop cannot connect. te Wi-Fi| 3. Wi-Fi signal is weak. Make sure the vacuum-mop is in an area with good Wi-Fi coverage.
2. There is something wrong with the VVi-Fi connection. Reset thebWi-Fi and download the latest version of the app, then try reconnecting.
Vacuum-mop does not resume cleanup| 1.Make sure the vacuum-mop is not in Do Not Disturb mode, which will
prevent it from resuming cleaning.
2.The vacuum-mop will not resume cleaning if it is manually recharged or placed onto the charging dock.
---|---
Vacuum-mop does not return tc charging dock after being moved| Moving the vacuum-mop a considerable distance may cause it to re-map its surroundings. If the vacuum-mop is too far from the charging dock, it might not be able to automatically return on its own, in which case you will need to manually place the vacuum-mop onto the charging dock.
Vacuum-mop does not recharge| Make sure there is enough open space around the charging dock and its charging contacts are free of dust and other debris.
Vacuum-mop does not perform scheduled cleanup| Make sure the vacuum-mop is
connected to the network, otherwise it will be unable to sync with the app and perform scheduled cleanups.
Vacuum-mop keeps going offlirie| Make sure the vacuum-mop is
connected to the network and stays in range of Wi-Fi at all times.
Vacuum-mop cannot be connected with “viorni-vacuum-v8_, miapXXXX” in the app| Make sure the charging dock and vacuum-mop are in the range of Wi-Fi and have a good signal. Follow the instructions in the user manual to reset the Wi-Fi connection and pair the vacuum-mop a6at.nva te Wi ndov

Troubleshooting

any foreign objects which may block or obstruct the laser distance sensor, or move the vacuum-mop to a new location and reactivate it.
Error 2: Wipe the cliff
sensor clean, move the vacuum-mop to a new location, and reactivate it.| Part of the vacuum-mop may be off the ground, re-position the vacuum-mop and reactivate it. The cliff sensor is dirty, wipe off the dirt from the cliff sensor.
Error 3: Strong magnetic field detected. Reactivate the vacuum-mop away from any virtual walls.| The vacuum-mop may be too close to a virtual wall. Move the vacuum-mop to a new location and reactivate it.
Error 4: Clear the collision sensor of any foreign
objects.| The collision sensor may be stuck. Gently tap it several times to remove any foreign objects. if nothing falls out, move the vacuum-mop to a different location and reactivate it.
Error 5: Vacuum-mop is operating at an abnormal temperature.| The operating temperature of the vacuum-mop is too high or too low. Wait until the temperature
normalizes, then try again.
Error 6: Charging error. Try cleaning the charging contacts.| Wipe the charging contacts both on the charging dock and the vacuum-mop with a dry cloth.
Error 7: Place the vacuum-mop on level ground and reactivate it.| The vacuum- mop is tilted at startup. Move the vacuum-mop to a level surface and reactivate it. You can also reset the level of vacuum-mop in the app, then reactivate it.
Error 8: Reinstall the dust compartment and filter.| Make sure the dust compartment and filter are installed correctly. If the error persists, try replacing the filter.
---|---
Error 9: Move the vacuum-mop to a new location and reactivate it.| A wheel may be off the ground. Re-position the vacuum-mop and reactivate it.
Error 10: Clear any obstacles around the vacuum-mop.| The vacuum-mop may be caught or stuck. Clear away any obstructions around it.
Error 11: Make sure the
2-in-I dust compartment
with water tank is installed properly.| Make sure the 2-in-1 dust compartment with water tank is securely installed.
Error 12: Make sure the mop pad is installed properly,| Make sure the mop pad holder and ‘
mop pad are securely installed.
Error 13: Unable to return to the charging dock.| Place the vacuum-mop onto the charging dock.
Error 14: Low battery. Please recharge.| Place the vacuum-mop onto the charging dock, then reactivate it after it is fully charged.
Error 15: Remove the mop pad.| Remove the mop pad and holder, then reactivate the vacuum-mop.

Specifications

Vacuum-Mop

Charging Dock

Power Adapter

Under normal use of condition, this equipment should be kept a separation distance of at least 20cm between the antenna and the body of the user.

Electrical Diagram

WEEE information

All products bearing this symbol are waste electrical and electronic equipment (WEEE as in directive 2012/19/EU) which should not be mixed with unsorted household waste. Instead, you should protect human health and the environment by handing over your waste equipment to a designated collection point for the recycling of waste electrical and electronic equipment, appointed by the government or local authorities. Correct disposal and recycling will help prevent potential negative consequences to the environment and human health. Please contact the installer or local authorities for more information about the location as well as terms and conditions of such collection points.

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