Shark NV500 Series Rotator Professional Lift-Away FAQs

: June 9, 2024
: Shark

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Shark NV500 Series Rotator Professional Lift-Away FAQs
FAQs
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Shark NV500 Series Rotator Professional Lift-Away FAQs

Shark NV500 Series Rotator Professional Lift-Away

This article contains the FAQs for the NV500 Series Shark® Rotator® Professional Lift-Away®. This supports the following product SKUs NV500, NV500C, NV500CO, NV500Q, NV500W, NV500WC, NV500WTV, NV501, NV502, NV504Q, NV505, NV510, NV520Q, NV552, UV560, and UV561Q.

FAQs

General questions:

What is the Shark Rotator

Clean your whole house faster and better with the power of the Shark Rotator vacuum. Deep clean carpets better* without losing suction and clean bare floors and hard-to-reach areas with ease. Lightweight and with Rotator’s enhanced swivel steering, these uprights move effortlessly around obstacles and under furniture. And Shark’s Anti-Allergen Complete Seal Technology” traps dust and allergens inside the vacuum, keeping them out of the air you breathe. Premium features like ultra-quiet technology, powerful headlights, ergonomic handles and buttons and a full assortment of cleaning accessories, cleaning is now faster and easier than ever before. With several versatile models, there’s a Shark Rotator vacuum to meet every floor cleaning need.

What is the story and technology behind “Never Loses Suction”?

Never Loses Suction is an advanced cyclonic technology that separates fine dirt from the air, preventing dirt from clogging the filters and keeping suction power strong over time. The Shark Rotator Professional Lift-Away vacuum maintains its suction power so you never lose cleaning power.

What is Anti-Allergen Complete Seal Technology

If your vacuum is an unsealed HEPA vacuum, dirt and allergens that you vacuum up can escape back into the air that you breathe before they even reach the HEPA filter. With Shark’s Anti-Allergen Complete Seal Technology incorporated with the HEPA filter, the vacuum captures and holds over 99.9%** of dust and allergens inside the vacuum, so that it is not released back into the air you breathe.

Why is the Shark Rotator” Professional Lift-Away better than traditional vacuums?

The Shark Rotator Professional Lift-Away features 3 unique ways to vacuum in one! It offers the power of an upright, the convenience of a Lift-Away, and the ease of a canister. It delivers powerful cleaning on all surfaces, No Loss of Suction, is lightweight and features enhanced swivel steering for the ultimate in maneuverability. Plus, it comes with an extra-large dust cup and Anti-Allergen Complete Seal Technology that traps over 99.9% of dust and allergens inside the vacuum**.

General questions about using the vacuum:

How do I assemble my vacuum?

Place the vacuum pod onto floor nozzle.

Slide wand into base of the pod.

Insert handle into the top of the wand.
Attach flex hose into base of the pod.

Insert the crevice tool and multi-tool into the accessory clips as shown.
Tuck the hose between the two accessory clips.

How do I begin cleaning floors?

The Shark Rotator Lift-Away vacuum has two powerful settings for cleaning – a brushroll for deep cleaning carpets, and suction only for cleaning bare floor or areas “above-floors”. Note that the headlights will illuminate any time the power is on.
Bare floors: Simply press the power button on the top of the canister to turn on the suction. Then tilt the handle back while you gently step on the floor nozzle. Note that the brushroll will not spin in this mode.
Hose and accessories: First press the wand release on the top of the canister or the handle button at the back of the top handle depending on the amount of reach you require. Then lift the handle up, insert an accessory onto the end of the handle, press the power button and begin cleaning.
Carpets: Press the brushroll button while the power is on and tilt the handle back while you gently step on the floor nozzle in order to start the brushroll spinning. The brushroll indicator light underneath the button will illuminate when the button is engaged.

How do I clean above floors with or without accessories?

Handle:
Press the red handle release button on the backside of the handle with one hand. Gently pull up with the other hand to remove the handle from wand. Then, add desired accessory and begin cleaning.
Wand:
Remove cord from cord clip first, then press the Wand release button located on the top of the canister, gently pull up on top handle to remove wand, add desired accessory to end of wand and begin cleaning. To replace, simply guide it behind the canister and press down until you hear an audible click.

How do I detach the pod for portable cleaning?

The Lift-Away cleaning mode allows you to use your vacuum anywhere. To convert to a Lift-Away from upright vacuum mode, quickly release the cord by turning the top cord wrap. Then press the Lift-Away and Wand release buttons on the top of the canister. This will unlock the handle with wand and will detach the pod from the floor nozzle. These buttons can be pushed together for quick release or separately if you want to just release the canister or just release the cleaning wand. Next, pull the canister up by the handle while gently stepping on the floor nozzle, grab the top handle with your other hand and you are ready to go clean stairs, your car, or any other hard to reach areas. You can attach the cord to the cord hook just below the handle to keep the cord out of your way while vacuuming.

General questions about maintenance:

How do I clean the filters and how often?

Pre-Motor Filters:
Remove the dust cup and pull the donut-shaped filter assembly out from the top of the motor housing. Slide the foam filter off the assembly and remove the felt filter from just below the assembly. The felt filter comes with a small ribbon pull tab to make it easier to remove. Rinse the filters thoroughly in lukewarm water until the water runs clear. Squeeze out excess water and let air-dry completely for at least 24 hours before replacing. To replace back in the vacuum once dry, put the felt filter in first, then add the foam filter.
Hepa Filter:
Remove the filter cover from the front of the vacuum by pulling open to one side. Remove the HEPA filter cartridge and rinse under lukewarm water with the dirty side face down until the water runs clear. Allow the filter to air dry completely for 24 hours. Once the HEPA filter is dry, replace it back into the vacuum, and then replace the cover by lining up the tabs on one side and swinging the door securely closed until it clicks into place.
Do not place filters in the dishwasher or washing machine.
For optimal performance, it is recommended to clean filters regularly. Between washings, your filter can be tapped clean to remove any excess dust and other particles into the trash.

How do I empty the dust cup and how often?

Remove the dust cup by pinching the dust cup release latches on the rear of the dust cup handle and lift the dust cup up and away from the vacuum body.
Hold the dust cup over the trash and press the bottom door release button on the front of the unit. Tap gently to empty contents. Press the door shut again until it clicks. If needed, turn the dust cup upside down over the trash and press the top door release button. Tap gently to remove contents or wipe clean with a soft cloth.
The dust cup should be emptied each time you vacuum and periodically during cleaning, when the dust cup appears full.

How do I maintain the brushroll?

Remove the floor nozzle.
Squeeze tabs together and pull up to expose the airway.

Remove any string, carpet fibers or hair that may be wrapped around the brushroll.