Shark RV800 Series IQ Robot Vacuum with Self-Empty Base FAQs

Shark RV800 Series IQ Robot Vacuum with Self-Empty Base FAQs

This article contains the FAQs for the RV800 Series Shark IQ Robot Vacuum with Self-Empty Base. This supports the following product SKUs RV800, RV850 and RV870.

FAQs

What are the Unit Specifications?

Dust Cup Capacity (Quarts): 0.6 Bagless: Yes Cleaning Path Width (Inches): 5.9 Wattage: 35.3 Amperage: 1.8 Cord length (feet): 4 Product Weight (lbs): 5.4 Number of Filters: 1 Filter type: Non-washable filter Batteries included with the product: Yes Motor Speeds: 11000 Voltage: 16.8

What are the Actual Unit Dimensions?

Length (inches): 12.8 Width (inches): 12.6 Height (inches): 3.5 Weight (lbs): 7.1937

What should I do if my robot won’t connect to Wi-Fi or loses Wi-Fi connectivity?

– Make sure your phone is connected to your home Wi-Fi network before trying to connect your robot. Typical home Wi-Fi networks support both 2.4GHz and 5GHz. Make sure you are connected to a 2.4 GHz network when you enter your username and password.
 – Ensure your robot is turned on and you hear an audio prompt.
– Do not use a VPN or a proxy server.
 – Make sure Wi-Fi isolation is turned off on the router. There may be instances where your Shark robot may lose connectivity while operating, due to: 1. Weak Wi-Fi signal. 2. Entering a zone that blocks Wi-Fi. It is normal for your robot to temporarily lose connectivity when it goes under couches or moves through parts of your house that are far from your router. Your Shark robot will automatically reconnect to Wi-Fi. If for some reason, the robot does not reconnect on its own, remove the unit from the dock. Power the robot off, wait 10 seconds, power the robot back on, and place it back on the dock.

How do I download and install the app?

For Apple:
– Tap on the App Store icon.
– Search the Apple App Store for “SharkClean” -Tap on the SharkClean app.
– Tap Install on the next page. Your installation should begin.
For Android:
1. Tap on the Play Store icon in the Play Store.
2. Search for “SharkClean.”
3. Tap on the SharkClean app.
4. Tap install on the Shark app page. Your installation should begin.

How do I use my robot with Amazon Alexa?

1. Open the Amazon Alexa app, go to the menu and select Skills. Or, go to the Alexa Skills store on the Amazon website.
2. Search for “Shark Skill”
3. Select the Shark Skill to open the detail page, then select the Enable Skill option.
4. Once enabled, you can ask Alexa to control your robot (i.e. “Alexa, tell Shark to start cleaning”).

How do I use my robot with Google Assistant?

To set up your robot with the Google Assistant on an Apple device:
1. Download, open, and sign into the Google Assistant.
2. Click the “Explore” icon.
3. Search for the “Shark” action and select “Try it”.
4. Allow google to link to your SharkClean account.
5. Sign into your SharkClean account. Tip: This is the same account you used when setting up your Shark robot in the SharkClean app.
6. Click Authorize to link your SharkClean account to the Google Assistant. Tip: This allows the Google Assistant to work with your Shark robot.
7. Congratulations! Your accounts are now linked. Use the voice command “OK Google, tell Shark to start cleaning” to send your robot into action.
To set up your robot with the Google Assistant on Android:
1. Download, open, and sign into the Google Assistant.
2. Click the “Explore” icon.
3. Search for the “Shark” action and select “Link”.
4. Sign into your SharkClean account. Tip: This is the same account you used when setting up your Shark robot in the SharkClean app.
5. Congratulations! Your accounts are now linked. Use the voice command “OK Google, tell Shark to start cleaning” to send your robot into action.

Which voice commands can be used with my robot?

Here are the voice commands you can use with your Shark ION Robot:
Amazon Alexa:
“Alexa, tell Shark to start cleaning.”
“Alexa, tell Shark to pause my robot.”
“Alexa, tell Shark to pause my bot.”
“Alexa, tell Shark to send my robot to the dock.”
“Alexa, tell Shark to send my bot to the dock.”
“Alexa, tell Shark to find my robot.”
Google Assistant:
“OK Google, tell Shark to start cleaning.”
“OK Google, tell Shark to pause my robot.”
“OK Google, tell Shark to send my robot to the dock.”
“OK Google, tell Shark to pause my bot.”
“OK Google, tell Shark to send my robot to the dock.”
“OK Google, tell Shark to send my bot to the dock.”
“OK Google, tell Shark to find my robot.”

Can my robot be controlled with multiple mobile phones or other devices?

Yes. In order to control your robot on multiple devices you will need to log in to the SharkClean app on each device using the same password and username.

How do I schedule a cleaning?

In the app, select “Schedule” from the home screen or from the menu in the top left corner of your screen. Here you can select days of the week and the time of day you would like your robot to clean. You may return to this screen at any time to change your settings or turn off the scheduling feature.

Why does my app look different?

You may notice some differences as we have recently launched a new and improved version of the SharkClean app with a refreshed look. All of your favorite features and more are still available and generally located where you are used to. However, if you have any questions or need help navigating to one of your favorite features, please refer to the help section in the app.

Which robot parts need regular cleaning and maintenance?

CAUTION: Turn off power before performing any maintenance. You should regularly maintain your robot in order to keep it operating at peak performance. Please refer to the recommendations in the table below.

How do I remove hair or debris that is stuck in the front or side wheels?

CAUTION: Turn off power before performing any maintenance. Clean as needed. To clean the Front Caster Wheel , first remove it from its housing. (Tools may be required to remove the wheel.) Remove any debris buildup. Reattach the wheel before use. To clean the Drive Wheels , rotate the wheels while dusting them. Cut away any hair that may be wrapped around the wheel assembly. , rotate the wheels while dusting them. Cut away any hair that may be wrapped around the wheel assembly.

How do I clean the filter and how often should I clean it?

CAUTION: Turn off power before performing any maintenance. Clean weekly. Replace every 6 months.
1. Remove the dust bin from the robot and clear any accumulated hair or debris.
2. Use the tabs on the filter to pull it out of the dust bin.
3. Tap the filters clean over a trash bin, or use a soft brush to remove dust trapped between the pleats.
4. Reinsert the filter into the dust bin. Close the dust bin and slide it back into the robot. IMPORTANT: DO NOT use water to clean filter. use water to clean filter.

How do I empty the dust bin and how often should I empty it?

CAUTION: Turn off power before performing any maintenance. Empty the dust bin after each use.
1. Press the dust bin removal div and slide out the dust bin from the robot.
2. Open the dust bin and empty debris into the trash.
3. To wash the dust bin, remove the filter from the top of the robot. Rinse the dust bin with water only and allow it to air dry completely before reinstalling.
4. Reinsert dust bin into the robot.

How do I clean the brushroll and how often should I clean it?

CAUTION: Turn off power before performing any maintenance. Clean as needed. Replace every 6-12 months or when visibly worn.
1. Push up on the tabs on the brushroll access door, then lift off the door. Remove the brushroll.
2. Remove the cap on the end of the brushroll. Clean off any hair or debris buildup, then reattach the cap. 3. To reinstall, insert the flat end first, then the protruding end, then click the brushroll securely into place. 4. Close the brushroll access door and press down until it clicks into place.
NOTE: The RV1000AE series brushroll can be checked and cleaned less frequently than other models.
1. Push up on the tabs on the brushroll access door, then lift off the door. Remove the brushroll.
2. Remove the cap on the end of the brushroll. Clean off any hair or debris buildup, then reattach the cap. 3. To reinstall, insert the flat end first, then the protruding end, then click the brushroll securely into place. 4. Close the brushroll access door and press down until it clicks into place. NOTE: The RV1000AE series brushroll can be checked and cleaned less frequently than other models.

How do I clean the side brushes and how often should I clean them?

CAUTION: Turn off power before performing any maintenance. Clean as needed. Replace when visibly worn.
1. Carefully unwind and remove string and hair from side brushes. Check and clean the underneath of the side brushes as well.
2. Gently wipe the side brushes with a clean, dry cloth. Replace them on the robot by aligning the hole in the center of the brush over the post on the bottom of the unit. Press the side brush down over the post until it clicks into place.
– Carefully unwind and remove string and hair from side brushes. Check and clean the underneath of the side brushes as well.
– Gently wipe the side brushes with a clean, dry cloth. Replace them on the robot by aligning the hole in the center of the brush over the post on the bottom of the unit. Press the side brush down over the post until it clicks into place.

How do I clean the sensors and charging pads?

Clean as needed. Robot: Gently dust off cliff sensors and charging pads with a clean, dry cloth. Dock: Gently dust off charging contacts with a clean, dry cloth. Gently dust off charging contacts with a clean, dry cloth.

How do I set up my robot and prep my home for cleaning?

Before cleaning, prep your floor by removing all obstacles, such as loose power cords, clothes, toys, bath mats, and low-hanging drapes. Use BotBoundary strips to easily block off obstacles or areas you don’t want your robot to enter. You may purchase additional BotBoundary strips here.

How does my robot decide where to clean?

Your Shark ION Robot is designed with Auto Sense Navigation so it can navigate around obstructions as it cleans your floors. By using an array of sensors, the Shark ION Robot will steer itself around your home, using walls and objects as its guide and gently bumping them. This method allows the robot to travel in and out of rooms and around obstacles. If your Shark ION Robot appears to be spending a lot of time in one spot, don’t worry. Over time, its programming will help it cover the full area. With regular daily cleanings, the robot’s cleaning path will vary as needed to ensure the entire floor is cleaned.

What do the lights on my robot mean?

Charge Indicator Lights: The three lights above the Clean div indicate your robot’s level of charge.
– 3 blinking blue bars: Your robot is charging; allow your robot to charge at least three hours between cleaning missions.
– 3 solid blue bars: Your robot is fully charged and ready to clean.
– 2 solid blue bars: Your robot is mostly charged and ready to clean.
– 1 solid blue bar: Your robot’s battery is getting low and needs recharging. – Place the robot on the floor in sight of the dock and press the Dock. The robot will return to the dock and begin charging.
– 1 flashing red bar: The robot’s battery has run out of charge. Manually place the robot on the charging dock. A red light could also mean your robot has an error. When the robot is docked correctly and begins to charge, it will beep and the charge indicator lights will cycle. Note: It may take up to 5 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments.
– No lights: Your robot is off or completely out of charge. Follow the steps above to manually place the robot on the charging dock. Wi-Fi Indicator:
Solid Blue: Your robot is successfully connected to your home Wi-Fi network.
– Solid Red: Not connected.
– Flashing Blue: Your robot is in setup/pairing mode.
– No light: Not set up yet. IMAGE48 “!” Error Indicator:
See error chart below for a full list of error codes

Will my robot fall down stairs?

Your Shark robot was designed with cliff detection sensors that prevent it from falling down stairs. The robot will sense the stairs and change direction to avoid any drops or falls. High-pile rugs, carpets & stairs
– In very rare situations, the robot may not be able to navigate around the edges of rugs or carpets (especially high-pile rugs) that are located near stairs.
– To reduce this risk, ensure the edges of all rugs and carpets are at least 4 inches away from all stair ledges.
– To block off these areas, place BotBoundary strips at least 4 inches from all stair ledges. Gaps between rugs, carpets & stairs -Gaps between stair ledges and the edges of carpets, rugs, or BotBoundary strips can interfere with your robot”s performance.
– When the robot travels into these areas, on rare occasions it may fall over the edge of the stairs.
– To prevent this, keep all rugs, runners, carpets, and BotBoundary strips at least 4 inches away from all stair ledges and corners. Robot near marble stairs.
– In rare cases, your Shark robot may not be able to navigate near marble steps, and could possibly fall off them.
– To block off marble steps, place BotBoundary strips at least 4 inches away from the edge of the top step.

How do I charge my robot?

Your robot will automatically return to the base after cleaning. (This varies, depending on the power mode you are using and the floor type of your home). If one or more of the charge indicator lights on your robot is illuminated steadily in blue, then it has enough battery power to drive itself to the base. To manually send your robot back to its base, select “Dock” in the app or press the Dock div on the robot. When your robot is charging, the battery indicator lights (the 3 bars above the Clean div) will blink blue in a 1-2-3 sequence. One flashing blue, one flashing red, or no lights: your robot does not have enough battery power to return to the dock and you will need to manually place it on the dock.
– Press the power switch on the side of the robot to position I to turn on the power.
– Place the robot on the floor in front of the charging dock and press the Dock div. The robot will dock itself and begin charging. Allow it to charge fully (approximately 4-6 hours) before pressing Clean again.
– The robot must be positioned so the two metal pads on the bottom of the robot touch the metal contacts on the charging dock.
– The Clean div should be aligned with the center of the dock. When the robot is docked correctly and begins to charge, it will beep and the base indicator light will change from green to blue. -If you do not hear a beep or the base indicator lights do not change, verify that the dock has power. The power indicator light on the side of the dock will be green if it is receiving power and will turn blue once it is successfully charging your robot. If you do not see a green light, try plugging the dock into a different outlet.
– Note: It may take up to 5 seconds after contact is made with the dock for the battery indicator lights to display the charging sequence, so if you are adjusting the position of the robot on the dock, wait 5 seconds between adjustments.

How do I send my robot back to its dock?

Press the Dock div on the robot or in the app and your robot will immediately start searching for the dock. NOTE: Do not pick robot up if it is running. Only manually place the robot on the dock if it has low-to-no charge (one flashing red battery indicator or no indicator lights). NOTE: Do not pick robot up if it is running. Only manually place the robot on the dock if it has low-to-no charge (one flashing red battery indicator or no indicator lights).

How long will my robot clean before needing to recharge?

A typical cleaning cycle lasts about an hour. (This varies depending on the power mode you are using and the floor type of your home). Your robot will automatically return to the dock when the battery is low.

How long does my robot take to charge?

The robot will take about 4-6 hours to fully charge.

How do I know my robot has the latest software?

Shark is constantly innovating and will release new versions of software to optimize the performance of your robot and provide new features. To ensure you receive the latest software, please download the SharkClean app and connect your robot.

What do the beeping sounds on my robot mean?

A beeping sound typically indicates an error. Please refer to the indicator lights on your robot.

How do I view the cleaning report?

1. Open the SharkClean app (if this your first time using the app, you will be prompted to add a robot. Please follow the prompts on screen and skip to step 3).
2. Log in with your username and password.
3. From the home screen, select “History”.
4. Your history will show you cleaning reports from the last 30 days.

How do I control my robot remotely through the app?

1. Open the SharkClean app (If this your first time using the app, you will be prompted to add a robot. Please follow the prompts on screen and skip to step 3).
2. Log in with your username and password.
3. Select the robot you wish to clean with. 4. Press the Clean div. You can also set Schedules for your robot in the app, by selecting “Schedule” from your home screen and selecting the days/times you would like your robot to clean.

How do I add a robot to my app?

1. Open the SharkClean app (if this your first time using the app, you will be prompted to add a robot. Please follow the prompts on screen and skip to step 3).
2. Log in with your username and password.
To add an additional robot to your app:
1. Click on name of your robot from the top of your home screen. A menu will appear.
2. Select “Add a Robot” and follow the instructions on screen.

How do I switch to a different robot in the app?

If you have more than one Shark robot connected to your app, you can switch between robots as desired.
1. Open the SharkClean app.
2. Log in with your username and password.
3. Click on name of your robot from the top of your home screen. A menu will appear with all of your connected robots.
4. Select the robot you would like to use.

How do I delete a robot from the app?

1. Open the SharkClean app.
2. Log in with your username and password.
3. Select the menu from the top left corner of the home screen.
4. Click on “Settings”.
5. Under “Robots”, select the robot you would like to delete.
6. Select “Delete Robot”.

Why can’t I find the SharkClean app in the app store?

Try searching “sharkclean” (all one word) in the App Store. The SharkClean app is also only compatible with Apple (iOS 10 through iOS 13) and Android (OS 6 and above) devices.

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